Virgin Media outages and service status in Chelmsford, England

Problems in the last 24 hours in Chelmsford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chelmsford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Chelmsford, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Chelmsford, Rochford, Billericay, Ingatestone, and Brentwood.

City	Problem Type	Report Time
Basildon	TV	3 days ago
Basildon	Internet	5 days ago
Basildon	TV	6 days ago
Chelmsford	TV	8 days ago
Rochford	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Chelmsford, England

Latest outage, problems and issue reports in Chelmsford and nearby locations:

• 
  m (@leipperm) reported 37 seconds ago from Braintree, England

  @virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .

• 
  Keeley O'Flaherty (@KeeleyOF101) reported 4 minutes ago from Thundersley, England

  @virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential

• 
  Rob Green Jnr (@rob_green86) reported 6 minutes ago from Thundersley, England

  Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈

• 
  grizzly_gooner (@GoonerGrizzly) reported 13 minutes ago from Thundersley, England

  @virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking

• 
  Gary dorrington (@Garyonline1) reported 15 minutes ago from Chipping Ongar, England

  @virginmedia No apparently there are ongoing issues in my area Cm5 9az which you are hoping to resolved by the 5th but not definite i just wish you would inform customers when these faults occur rather than us chasing you up

• 
  Mark Booth (@thebooooooth) reported 15 minutes ago from Basildon, England

  So @virginmedia lie to you and then don't respond to you or follow up your phone request to make a complaint. Why did i ever leave Sky! The service has been shocking, wouldn't recommend Virgin to anyone

• 
  m (@leipperm) reported 24 minutes ago from Braintree, England

  It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.

• 
  Debz Glover😜 (@DebzGlover) reported 27 minutes ago from Basildon, England

  @virginmedia Hi, no service issues in my area according to your website

• 
  Tmak (@tmacbond) reported 28 minutes ago from Wickford, England

  @Ofcom @virginmedia How on earth can you on a simple change over of service that your representative said or was an easy job & you still 5months later still being billed & endless promises not kept now it’s calls eating into family time & not end in sight!! Help

• 
  Thomas Hapgood (@Tiger118118) reported 36 minutes ago from Basildon, England

  Don’t ignore me @virginmedia but where’s is ******** is @disneyplus 🤔🤨🤨🤨

• 
  Ryan (@RyanTCB) reported 40 minutes ago from Basildon, England

  I hate phoning virgin media at weekends and getting the Indian support centre 🤬

• 
  Cheron Phillips🇧🇧 (@Chezzyp68) reported 43 minutes ago from Stansted Mountfitchet, England

  @virginmedia That I still need to have an engineer attend. I keep getting mixed messages! Had to book one for next Saturday. Potentially that could be 2 weeks without a full service

• 
  Right Here Right Now.... (@jta1497) reported 44 minutes ago from Chelmsford, England

  @virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx

• 
  matt (@selman1979) reported 44 minutes ago from Thundersley, England

  @bingosbadingos @virginmedia @Ofcom They will play the game mate - you report them. Virgin will send a letter 2months backdated in 4 months wanting a response to allegation , minewhile oftcom close it as out of time .. literally virgin cost me a fortune damaging drive / lost work - promised refund never did

• 
  Laura Elliott (@LAURABELLE72) reported 48 minutes ago from Thundersley, England

  Have some sense @virginmedia if your mobile phone systems are having issues why wait until the caller has been on hold for over 15 minutes to play the recorded message that says there's nothing you can do about it #********* #CustomerService

• 
  grizzly_gooner (@GoonerGrizzly) reported 51 minutes ago from Thundersley, England

  @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

• 
  grizzly_gooner (@GoonerGrizzly) reported 52 minutes ago from Thundersley, England

  @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

• 
  Jon Lovett (@Pegaso650) reported 53 minutes ago from Basildon, England

  @virginmedia No advice, no contact = appalling service. This is the problem!

• 
  Jon Lovett (@Pegaso650) reported 54 minutes ago from Basildon, England

  @virginmedia Faulty equipment, price rise and awful customer service.

• 
  Barry Rose (@Rosey_8) reported 55 minutes ago from Brentwood, England

  @virginmedia hi could please let me know how I can cancel my contract ?? My bills are about £30/40 a month higher than most people I know

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Belfast Books (@BelfastBooks) reported 4 minutes ago

  @TrevorM63275988 Having dealt with Virgin Media on behalf of clients for more than 20 years, I can say their customer service has changed dramatically. They now appear to rely heavily on contact deflection, a practice where customers are repeatedly directed towards web chat, FAQs and automated systems instead of being able to speak to a human adviser. While contact deflection is intended to reduce support costs, my experience is that it has reached the point where accessing a person has become unnecessarily difficult. I'll I'll be raising it with Ofcom under the complaint they have against them.

• 
  🐰 🦄 Kimberly 🦄 🐰 (@Nesphalim) reported 11 minutes ago

  @BBCNews This doesn't surprise me. Virgin Media treat their customers horrendously.

• 
  E i l i s h (@EpicLastSong) reported 11 minutes ago

  @virginmedia It's quite pointless even getting in touch with you, you closed my complaint when I questioned whether you're going to fix the pricing that you agreed was wrong. If you want to help the complaint reference is on the image attached.

• 
  Ailsa (@Ailsa56202286) reported 12 minutes ago

  (Part 4/4) Meanwhile, I was receiving constant calls demanding payment and threatening late payment charges. No customer should have to fight this hard just to leave a broadband contract. SHAME ON YOU, @VirginMedia.

• 
  Disco Dave (@DiscooDave1969) reported 12 minutes ago

  @BBCNews @virginmedia I am disappointed the fine is not higher. Let this be a warning to anyone thinking of moving to them. They will offer a great 12 month deal and then double the price in year 2 and making it extremely possible to cancel.

• 
  Graham Hill (@grahamhill1) reported 15 minutes ago

  @MartinSLewis Virgin Media were terrible to deal with when I had a contract with them, terrible customer service up until I quit - only then did I get to talk to someone in charge. I still quit and signed up to @sky

• 
  Keith A Pearson (@keithapearson) reported 20 minutes ago

  @MartinSLewis By far the worst company I've had the misfortune of dealing with in recent years. If Ofcom truly had any teeth, it'd ban Virgin Media from operating in our telecoms sector. A truly dreadful company.

• 
  entrustTMF (@entrustTMF) reported 20 minutes ago

  @aidan_codtello @virginmedia Good luck! When the service works at @virginmedia it's great-but when there's a problem you're pretty much on your own with a fanciful bunch of stories until you can finally get an engineer to pitch up. I always think that how they handle a problem is the measure of a company...

• 
  kim milner (@kimmie350) reported 24 minutes ago

  @jennyk1977 @SilverstoneUK I missed you on the tv Jenny but trying to watch it on virgin media as a nightmare. Didn’t see the national anthem or martins grid walk either as the channel changed to the damn cricket!!! Finally got the race to play but I wasn’t quick enough to spot you sorry.

• 
  NTANTU (@NtantuNow) reported 26 minutes ago

  @virginmedia im leaving you lot, still not sorted the signal issue in my area. Its been nearly a week of this! poor!