Virgin Media Outage Report in Billericay, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Billericay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billericay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 28: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Billericay, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, London, Basildon, Dagenham, Romford, Brentwood, Canvey Island, Chelmsford and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| Southend-on-Sea |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Billericay, England
Latest outage, problems and issue reports in Billericay and nearby locations:
-
Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
-
Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.
-
Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?
-
Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
-
A
(@amhldg) reported
from
Romford, England
@virginmedia Upgraded my broadband package to TV & Broadband yesterday morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?
-
Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, yeah done that - no issues
-
Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
-
Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?
-
Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
-
Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
-
Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, done the reboot and pin reboot but still dropping out drastically. The speeds I was getting to the speeds I am getting is really bad
-
Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.
-
Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
-
Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
-
Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
-
Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
-
Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
-
Ruby Lau
(@CheukRuby) reported
from
London, England
Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......
-
bendeguz270
(@bendeguz2701) reported
from
Romford, England
Virgin media @ I had enough of virgin media enough wish they stopped calling fro. Call centre never never answer call from v media outside Europe
-
James-J Walsh
(@JamesJWalsh) reported
from
London, England
@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Idle Hands
(@idle_h_) reported
@virginmedia Forgive me if I regard your apology as disingenuous. I maintain that the phone call is unnecessary as you have all the info you require. You CAN resolve it now but you are choosing not to. Since I am forced to phone then it will be to cancel my contract. Well done.
-
🌶
(@Itwasjustameme) reported
@virginmedia Complete service outage
-
Sunshineeee🌻
(@sunshineee9517) reported
@virginmedia Tbh they keep saying it will be back tomorrow and then it’s now day 13 of it will be back tomorrow . It’s absolute nonsense . Now today supposedly their whole system is down so can’t even get through to anyone 😞😡to get answers
-
Paul Brinkworth
(@PaulBrinkworth2) reported
@virginmedia I’m just looking forward to Virgin issuing credits to my account and additional monies for not providing the service as promised and a serious affect on my business
-
Graham Baker
(@Groovy4Gravy) reported
@virginmedia It's working now. The work should have finished yesterday Tuesday at 6am but us and all the neighbours had problems all day. Then again this morning problems until late morning. Do we get compensation for that? How do we claim?
-
Daryll Lewis
(@DaryllLewis1) reported
@virginmedia After speaking to you last week regarding my 88 year old father who has had no phone since one of your engineers messed up the line,you assured us an engineer would be out to him today to fix the line,he has sat around all day waiting and nobody has again called or turned up
-
𝓒𝓱𝓪𝔃𝔃𝔂
(@ChazVR) reported
@virginmedia I just attempted to phone 150 but my phone said theres a problem. We requested our services end at the end of our contract and was told it would go offline on the 27th (today) but its still online. I cant seem to access online help either.
-
Paul Brinkworth
(@PaulBrinkworth2) reported
@virginmedia How on earth can I go online when I got no internet!!! When I phone your business line and select option 1, then 3 then 2 then 2 it’s a recorded message we are encountering an outage in the business broadband previously they gave estimated times but now everyday total outage!!!!
-
🌶
(@Itwasjustameme) reported
@virginmedia Your service is d0gsh1t and your customer service is worse. You can literally type Virgin Media in your Twitter search bar and see postcodes across the countries reporting faults. Suck a very spiked cactus.
-
Jill Dollard
(@JillDollard) reported
On the phone to @virginmedia and to remove pretty much all my tv channels and downgrade my internet speed is going to cost me more!?!? Great customer retention 🙄🙄