Virgin Media Outage Report in Billericay, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Billericay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billericay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Billericay, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Dagenham, Romford, Southend-on-Sea, Grays, Basildon, Brentwood, Canvey Island and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
Internet | |
| Dagenham |
Total Blackout | |
| London |
Wi-fi | |
| London |
TV | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Billericay, England
Latest outage, problems and issue reports in Billericay and nearby locations:
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Steve
(@MFC_Steve) reported
from
Romford, England
@virginmedia Hi - I am trying to get into contact with you but the phone line is dead and you are not answering the message service. How can I speak to someone ?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
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Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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Gary Thompson
(@goonergeek2000) reported
from
Grays, England
@virginmedia right I’ve just about had enough of virgin customer services. Cancelled service on 10 December. Today find out account is live after logging in. On hold four times for over 45 minutes. Latest on hold for 1hr 19 minutes. Call gets answered then cut off! What the hell
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Steve
(@MFC_Steve) reported
from
Romford, England
@virginmedia so Virgin is a media company that is uncontactable by Phone, email, Twitter and message service. Who on earth would trust them with their business if they can’t manage themselves
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!
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Steve
(@MFC_Steve) reported
from
Romford, England
@virginmedia Do you know your phone lines are down ?
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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lindsay wood
(@Dearnormajeane) reported
from
Southend-on-Sea, England
@kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.
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Jon Read
(@joniread68) reported
from
Great Baddow, England
@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!
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katie lee
(@katiewoo26) reported
from
Chelmsford, England
@virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Tyler
(@RichardHTyler) reported
@virginmedia I can never get through
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Carrie
(@CarrieGriffiths) reported
@virginmedia No everytime I call I am advised I need to continue to wait and they are raising the issue with the back office again and someone will contact me
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stu b
(@stubales) reported
@virginmedia @BigIssue Can you let me know when the broadband issues in the NE33 area will be fixed? Since friday the internet is going off for long periods of time. Thanks in advance.
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Sophie Pembo
(@SophiePembo) reported
@virginmedia I have spoken to 5 departments, been hung up on, lied to and mis-sold by your team with absolutly no way to resolve an issue despite having proof of my case. I am beyond frustrated, who can i contact to sort this out?!
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Katie
(@clydon11) reported
@virginmedia I hope they do too. I wonder how many people were sat in 7am-9pm on Saturday waiting for a phone to be delivered that you guys knew since December 1st was never going to be delivered. Maybe let your customers know 🙄
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stu b
(@stubales) reported
@virginmedia @BigIssue There is a broadband issue in the NE33 area. Wi-fi is going off for periods of long time and then back on after 4pm. Plugging in a Ethernet cable makes no difference, and no it is not a high volume of users. This is a problem that started on Friday 18th December2020.
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Angus Reid
(@AngusReidUK) reported
@virginmedia I spent over 1hr on the phone (inc c.45mins on hold) last Monday to resolve an issue. They escalated and said I’d be phoned back within 48hrs. I’ve heard nothing - please can someone help ASAP!
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Wayne Hughes
(@flameyt) reported
@virginmedia An hours waiting time on the phone to resolve an issue caused by virgin failing to honour a verbal agreement. Awful customer service
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Andrew Bell
(@bell_a3) reported
@virginmedia The most frustrating thing is the lack/delay of customer service.
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ALS 🎭🏃🏾♂️🎓
(@ALSnarrative) reported
@virginmedia No help needed today but would like to ensure a good service Christmas Day please