Virgin Media Outage Report in Billericay, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Billericay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billericay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Billericay, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Southend-on-Sea, Grays, Dagenham, Canvey Island, Chelmsford, Upminster, Romford, Basildon, Wickford, Brentwood, Erith, Billericay and Borough of Thurrock.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Billericay, England
Latest outage, problems and issue reports in Billericay and nearby locations:
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dean torris
(@deantorris) reported
from
Romford, England
@pete_spirotech @virginmedia Good idea Pete 😂. Never thought of that 👌
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Faulty equipment, price rise and awful customer service.
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia No advice, no contact = appalling service. This is the problem!
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nickihendrix
(@nickihendrix4) reported
from
Basildon, England
@virginmedia what the actual **** is wrong with you people if it was phone bill you guys would have deducted all long time ago but y’all don’t want me to make calls and y’all decided not to warn us either. I swear to God I’m not paying my bill this month periodt
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape
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Mac
(@MalcolmLouth) reported
from
Grays, England
@virginmedia My approach is simply to contact my service provider who I pay a lot of money to and ask them to sort it. That hasn’t worked.
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James Hillery
(@Cluckmuckcook) reported
from
Brentwood, England
@virginmedia your customer services is atrocious. When trying to sort out my brother-in-law affairs after he sadly lost his battle with cancer a couple of weeks ago. My wife has spent hours on the phone trying to get to someone who can help her. Please dm a direct no to call.
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!
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Laura Elliott
(@LAURABELLE72) reported
from
Thundersley, England
Have some sense @virginmedia if your mobile phone systems are having issues why wait until the caller has been on hold for over 15 minutes to play the recorded message that says there's nothing you can do about it #********* #CustomerService
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Namron #FBPE
(@NormanStiff) reported
from
Grays, England
@virginmedia HI, your on-demand service is not really on- demand, I tried to watch Sundays Line of Duty today it is not on demand unless I pay another service, why is this.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia 2nd complaint made via your website as still no contact from the resolution team!
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David Durant
(@cholten99) reported
from
London, England
The page on @virginmedia that should show me why my broadband is down - is also down...
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.
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Mac
(@MalcolmLouth) reported
from
Grays, England
@virginmedia WiFi signal is awful. Called you 100 times. Keep getting same run around. Will find someone who can deliver.
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dean torris
(@deantorris) reported
from
Romford, England
@yourserviceldn @virginmedia Yeah mate. I’ve got 30 days to get new service provider anyways 👍
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dean torris
(@deantorris) reported
from
Romford, England
@GBridgeford @virginmedia Yeah mate. There only sales technique is we will have buffering with any other service provider so they basically don’t need to look after you because they give the best 😐. Can’t say I have ever had any issues with other providers
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia I’ve going through this process since 20th March! I’m unable to talk on the phone easily due to a brain injury. I’m still waiting for a response from the resolution team!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Whitehouse
(@nick_whitehouse) reported
@virginmedia Have 2 contracts now but online account says I am no longer a customer
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Alexandra says Boris Johnsonov is a Russian mole
(@Alexand83706254) reported
@virginmedia Absolutely no help at all. Hub was restarted and still doesn't work. Sent me a link and asked me questions, I answered and it told me to insatal the app I have already got..... Going around in circles. I nneed more help. My broadband isn't working and hasn't since instalation.
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Sam Ryan Cooper
(@samcooper92) reported
@MinihaneTim @virginmedia I managed to speak to them on the online chat yesterday about there broadband as it’s crap
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ian
(@redian1973) reported
So for over a week now our @virginmedia wifi has been absolutely woeful,turns out they decided to do on their router for the so called smart WiFi.Its absolutely appalling, never heard the saying if its not broke don't fix it ,terrible
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Does He Take Sugar?
(@DoesHeTakeSugar) reported
@virginmedia Why do your customer service agents find it acceptable to take their lunch break in the middle of an unresolved support call, and in some cases not return? This has now happened to me at least 3 times in the past fortnight and my problem still isn't sorted out.
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Chris
(@cajchecketts) reported
@virginmedia I’ve been with Virgin 6 months and never been able to even watch tv in another room on WiFi. That doesn’t really feel great value when I’m paying for the top package at £65/month
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Mark
(@mabmab71) reported
@virginmedia @virginhelp I've been through this a number of times on here. Can someone please just respond to the complaint emails I sent on the 14.02.2021 and today.
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Chris
(@cajchecketts) reported
@virginmedia Cant really connect devices around the house by multiple Ethernet cables though. What’s to stop this continuing forever with new dates? I’ve had terrible internet for months and I pay full price £65/month for a service I never receive. Surely I should be getting a hefty refund?
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Nick Whitehouse
(@nick_whitehouse) reported
@virginmedia No. Spoke to someone sat morning but put on hold again to transfer to ANOTHER department. By that time I had to go out so had to put phone down. Really appreciate someone call me. You should have mobile no on system.
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Heidi Rice
(@HeidiRomRice) reported
@virginmedia when trying to ring your customer service number the line says they are prioritising vulnerable customers then cuts out. I ran all the tests, kept saying there wasn't a problem. We also got a booster (at £3 extra on top of the £90 we already pay)!! No way to email thru website