Virgin Media Outage Report in Chipping Ongar, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chipping Ongar, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chipping Ongar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Chipping Ongar, Essex, England
The most recent Virgin Media outage reports came from the following cities: Romford, London, East Ham, Walthamstow, Ilford, Upminster, Dagenham, Harlow, Leyton, Stratford, Chigwell, Barking, Chelmsford, Ware and Basildon.
| City | Problem Type | Report Time |
|---|---|---|
 Romford |
TV | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| East Ham |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Chipping Ongar, England
Latest outage, problems and issue reports in Chipping Ongar and nearby locations:
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Virgin really needs to simplify it's process of dealing with customers' enquiries. Customer care needs to be open and easily accessible, not made to impede or frustrate customers. It's way easier dealing with a bank or even HMRC.
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Akshay
(@ACMru_) reported
from
Enfield Lock, England
Virgin media 2nd line support have got to be one of the rudest and worst customer services I have ever ever ever spoken too. Contemplating just cancelling the service. @virginmedia
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Thanks but tbh I'm just being directed round in circles and this is a big part of the problem in trying to deal with what should be a simple issue to deal with.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Yes, but that process took 81 minutes, without having spoken to anyone who could deal with my problems. It's been the third attempt at talking with Virgin too.
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
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Kathryn Bowers
(@kathrynahedrick) reported
from
Ilford, England
@virginmedia Thank you, unfortunately not today - same issue and it's been this way for a few weeks now
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🅺🅴🆅🅸🅽 🅹🅴🅽🅽🅸🅽🅶🆂
(@Kevinj86) reported
from
Harlow, England
Getting bombarded with calls from someone saying they work for @virginmedia and I have a problem with my broadband - five times this week! #nightmare @Ofcom
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Neil Adie
(@Yellow212) reported
from
Walthamstow, England
@virginmedia has broadband gone down in my area? My WiFi has stopped working all day in Chingford.
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Bijal Pattani
(@mrpattani) reported
from
Sheering, England
@virginmedia really really bad service, will there be a point when you can get something right. Beginning to wonder why I switched. #virginmedia #complaint #nothappy
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Tolu
(@tolu_____) reported
from
Basildon, England
@virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Started chat at 16:44 Had to end 18:05 for hospital treatment to be done. In all that connection time, never got to the stage were some could deal with my problems. Most of it was going through security questions. Password rejected tho' VM posted it to me wks back. Useless.
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Em💛
(@emilymorgan_x) reported
from
Basildon, England
Can someone pls explain to me why @virginmedia wifi is so shockingly ****
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Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
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Matthew Saggers
(@MatthewSaggers) reported
from
Harlow, England
@virginmedia 150 all departments are shut, my virgin media app keeps having a 500 error code. How do we contact some to move an appointment due to family emergency. Shame for a communication company users can't communicate with you.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@reece_dinsdale @virginmedia is terrible for that. Its website seems designed to navigate you away from finding contact details and customer services.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia What if Postman Pat's cat intercepts it? Was told without a password, data protection prevented discussion of a billing issue.
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pat Hamilton
(@going59) reported
from
Walthamstow, England
@virgin media every week I am having problems connecting to my tv because of the internet, can you supply me with a new router because the one I have now is so old?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gill. ⚓️
(@gilldoes) reported
@virginmedia Joe was magic but I also wanted to sort my broadband which isn’t his department so he transferred me over. Since then the experience has been terrible I’m afraid and made me more determined to move my broadband to your competitors.
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Dean
(@DNZ1809) reported
@virginmedia used you’re text service, been waiting 3 days now for a call back as ‘the bot’ couldn’t assist in booking an engineer
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Bee And Trix
(@Bee10Trix8) reported
@virginmedia Help please. Power light permanently red on Hub 3.0 over last few days. Followed all guidance on resetting and positioning. Light remains on & red. Connection now keeps dropping. I cannot work, this is not tolerable. Can you sort, please?
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Timmy Large
(@UTimmy) reported
@virginmedia I called earlier and was asked to verify my account with a password that was set up over 5 years ago when I was a customer previously which I cannot remember, so I was told that all they could do was that I’d be sent out a letter!
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Neil Aston
(@naston23) reported
@virginmedia That what I thought. I’ve phoned up twice now to cancel. If you’re staff aren’t capable of doing something simple that’s not my fault. I’ve spent enough time on hold to your staff. As far as I’m concerned I’ve cancelled it
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Jóhnnir Iáinson
(@JohnnyMunro69) reported
@virginmedia John, mate, this is poor - Two calls today - Twice transferred "it'll just be a minute" - Twice waited/waiting for ages
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Eve Robinson
(@EveRobinson26) reported
@virginmedia Yes when I rang up a robotic voice said 'sorry for the broadband issues in your area' however I've had this issue for over a week and I'm working from home and need this issue sorting ASAP.
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Freecant🏴
(@Freecant10) reported
@virginmedia And most of all providing the service that you have said that you would
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Roony Martin
(@roonymartin84) reported
@virginmedia You’ve added you’ve added an extra monthly fee to my account and when I’ve called to cancel my phone went a bit crazy, called back and the bot said I agreed to a 6 month discount. I didn’t agree anything with anyone and now can’t get through to the call centre.
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Laurence Saunders
(@MrLSaunders) reported
Why don’t @virginmedia reduce shareholder dividends and invest that in network improvement, rather than passing on the cost to their customers in a lockdown during a global pandemic.