Virgin Media Outage Report in Harlow District, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Harlow District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harlow District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Harlow District, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Harlow District, Woodford Green, Chigwell, Brentwood, Enfield Town, Great Dunmow, Chingford, Harlow, Waltham Cross, Hoddesdon and Loughton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Harlow District, England
Latest outage, problems and issue reports in Harlow District and nearby locations:
-
Damien Kelly
(@damienk11) reported
from
London, England
@virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!
-
Paul Moston
(@Mostons) reported
from
Enfield Lock, England
@virginmedia Fastest UK broadband. That’s a maybe, but what you fail to say is that you will suffer regular outage and won’t be able to work. But that’s ok because you’ll pay £16 compensation for hours of lost production.
-
rob price
(@robandvic) reported
from
Bishop's Stortford, England
@Virgin internet is absolutely shocking and their customer support is even worse #VirginMedia #Disgraceful #customerservice
-
Charlene, RN 🌻
(@ChaTheGrace) reported
from
Tottenham, England
@talk2GLOBE really? even if I am here in London and my service provider is VirginMedia? Lasing ka o bangag?
-
Hannah Berryman
(@BerrymanHannah) reported
from
Tottenham, England
@AshAtalla Not on our **** virgin media it isn’t - just 1st 2 seasons (seen and loved)
-
mel smith
(@melsmith25) reported
from
Hoddesdon, England
@virginmedia totally unacceptable , over 1 hour, being cut off 4 times, explaining my request to 15 different people, and still I have no solution to my request complaint on its way
-
Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia l have lost the internet - any issues in Greenwich/area 21/SE10 and, if so, when can l get my life back!?
-
Mitsuya Fujimoto
(@fujimotomitsuya) reported
from
Tottenham, England
@virginmedia She offered to send an engineer. I could not provide any available dates for next few weeks because of my work commitment so I suggested that I would be in touch when I know I have some time available. She said then she would have to close the complaint log.
-
Paul Moston
(@Mostons) reported
from
Enfield Lock, England
@virginmedia So customer services are baffled by daily outages since July - you should advertise a “not a fault free service” expect months of business disruption , and forget working from home. Just fix the problem.
-
Christopher Calvert (he/him)
(@XtopherCalvert) reported
from
Tottenham, England
@virginmedia How do I speak to anyone? The phone menu just sends me round in circles. The link I’ve been given over text tells me there are no issues. My wifi hasn’t worked properly for 2 days or at all for the past hour. Can someone call me?
-
Mark O'Brien
(@markandall) reported
from
London, England
@virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?
-
Sharon Spiteri
(@shaspi) reported
from
Tottenham, England
@virginmedia There’s a problem in the area apparently which is due to be fixed by 3pm. Thanks for checking.
-
Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia I can speculate… your engineers not fixing the issue, probably because they’re spread too thinly, probably because of cost-cutting initiatives to please shareholders. Just speculating.
-
Theo Theodorou 💙
(@theotheodorou) reported
from
Enfield Lock, England
@virginmedia my broadband is still down since this morning. Your engineers have not fixed the issue although your automated system says no issues in area. Please tell your engineers we are still down in N21. Impossible to talk to a human. Very frustrating.
-
Alan Clarke
(@clarkyinjury) reported
from
Broxbourne District, England
@virginmedia do we know when TV services will be restored in the EN10 area? Your automated message just says ASAP but it’s been down since last Thursday? 😔
-
Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia this outage has lasted since 4 Aug. Seriously?? I’ve been given 5 different dates for resolution. How is any company this bad?? Are you trying to be terrible? I cannot work here.
-
James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia WiFi is down in the London SE7 area yet again - that's the 3rd time this month. What's the 'engineering fault' this time, eh? Is it incompetance, apathy or a combination of the two? When will my service be resumed???
-
David Mason
(@davymace) reported
from
Enfield Lock, England
@virginmedia Hub4. It’s bad everywhere but gets worse further away from hub. Avg c.40mbps when promised >100.
-
Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
-
Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia No, there’s one issue. Doing things on the cheap.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Darren Johnson
(@Darrenlj1976) reported
@NoContextBrits @virginmedia @virginmedia is the worst for customer service. Cut my service off 3 weeks too early after I told them I was leaving. Spent 6 hrs on phone to get it switched back on only for some other idiot to turn it off again the following day! Raised a complaint and they out right refuse to
-
Iain Rockliffe
(@Rockyi1980) reported
@virginmedia Internet has been out all day in KY12 Dunfermline. Still not back on. People on the phne dont have a clue and the service outage page has still not been updated. Whats going on
-
Darren Johnson
(@Darrenlj1976) reported
@NoContextBrits @virginmedia The most awful company to deal with. The best thing we ever did was to leave them and I take great pleasure on running their company down whenever the opportunity arises to anyone that will listen
-
gasta
(@gastanuke) reported
@virginmedia as usual, 7.30pm internet is off. I'm appalled by your service and the fact that you never issue refunds is even worse. I will so cancel my contract!
-
to_belfast
(@Belfast_to) reported
@virginmedia I've had no broadband for 3 days due to issue in area no updates no apologies can I get out of my contract to move back to adsl this isnt the first issue I work from home and have sip lines run in my home for work I might need to move
-
donna fox
(@donnamfox) reported
@virginmedia absolutely awful customer service! You send me a email saying I’ve entered contract I haven’t agreed to and when I call on hold for 60 mins on Friday night you say oh it’s just a email we send doesn’t mean anything. Absolute joke of a company!
-
M@t Wolf
(@MattWolf_117) reported
@NoContextBrits @virginmedia I moved flat and my new flat didn’t support Virgin Media which is a shame cuz I would have kept it…their “customer service” team said I could give the service to someone else or pay like £250 to cancel…had to pay the money awful company never go with them again after that!
-
Darren Johnson
(@Darrenlj1976) reported
@NoContextBrits @virginmedia Refuse to give me a final resolution letter so I can my complaint to the ombudsman, fob me off when I call and never call back. I have written 16 emails (all in a chain) and they have not replied to any of them. I am always courteous and try to be reasonable but they really are
-
Roy Gore
(@RagBuster) reported
@virginmedia Your support is terrible, who uses whats app for support? and still not a response in hours. You lie to customers about auto-compensation. I have been informed I have been credited yet see nothing on my bill :(
-
Tesshan
(@Tesshan8211) reported
@conor_saunders9 @virginmedia My hub is still showing the red light. Engineers were here in the afternoon but left already. Still not working