Virgin Media Outage Report in Harlow District, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Harlow District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harlow District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Harlow District, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Hertford, Enfield Town, Harlow District, Woodford Green, Chigwell, Brentwood, Great Dunmow, Chingford, Harlow and Waltham Cross.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Harlow District, England
Latest outage, problems and issue reports in Harlow District and nearby locations:
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Salma Kasmani
(@Skizzle80) reported
from
Enfield Lock, England
@virginmedia usually your customer service is quality, why has it taken an hour. YES AN HOUR for anyone to even register my call about having no #broadband wifi at home when there’s a #lockdown2021 Kindly respond.
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
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Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!
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Fede Amati
(@FedeAmati) reported
from
Loughton, England
Yo @virginmedia I’m trying to report a data breach as a customer of yours whose details were taken and I cannot get through for love nor money. Where is your #customerservice please thanks
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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Danny Clark
(@PaxtonDan515) reported
from
Enfield Lock, England
@virginmedia your process for cancelling a contract is awful... no doubt telling your operators to keep hanging up. Wankers
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Neil Mcgeough
(@NeilMcG1972) reported
from
Broxbourne District, England
@virginmedia how come I cannot dial 150 anymore to get through to customer services? What is the new number to report a fault
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.
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Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia me wondering if @SkyUK have any offers - been waiting on the line for another hr!!!! Just want my service activated 😱😱
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
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johngriffiths7
(@johngriffiths7) reported
from
Hoddesdon, England
@virginmedia Service calls from a wifi router which is misbehaving. It isn’t clear to me that the operators are actually changing the record to prevent further calls. The number called is 01992#411972# but I have been called multiple times from 0161, 01582 and 01494 numbers. College IT told
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Daniel Kemshed
(@danielkemshed) reported
from
Enfield Lock, England
@virginmedia I think I've asked you to cut off our internet 4 days early for a house move, is it possible to get 4 days of service added until 15th? I have text the mobile number that you advise.
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.
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Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia why have I been on hold to your customer service department for 1 hr been cut off and then called again another 1hr cut off. On hold now, emailed and went through online and still nothing!!!! What’s going on!!!! Is anyone answering the phones
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@GrantHarvey10 Need help installing. Just got sent virgin media ones. But says ones gets connected to hub. Which I get and then the other plugged in the same room? Which i don’t get.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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oh **** I forgot to remove my spooky nickname
(@meulop) reported
@missradders Is there another network available called something like"VM123456" or "virginmedia123456"? On my hub the "Virgin Media" network is a shared network that any VM user can use when visiting, and the network for the actual home has a different name.
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Charlie
(@CharlieJJK) reported
@virginmedia I’ve just gone a loop in trying to report my tv probs online and via phone. You restarted my kit (as I do most days) and cut me off. I’m utterly fed up with the service level. You promised a new set top box that hasn’t materialised.
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av47ar
(@av47ar) reported
@shenry1972 @virginmedia @shenry1972 they use yodel, thats bad news by itself. Your parcel could end up in a bush or 250 miles away yet it's been delivered! No idea why companies use yodel at all.
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Jordan | Twitch.tv/Gamerfiend
(@GamerFiend_) reported
Apologies guys @virginmedia Went down YET AGAIN and ended my stream, my apologies. this is due to sub par internet & I can only apologise.
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Pranali Jalgam
(@PJalgam) reported
@virginmedia super frustrating to get through to CS to cancel my account as I'm relocating countries. Call getting disconnected; being sent from one person to another 😤😤 this is how I spent my Sunday!!
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Lian Stevenson
(@stevenson_lian) reported
@virginmedia Before I was hung up on I was told to order a new box and booster. I have tried to call back to complain and discuss my situation but am told they cannot deal with it and passed on to another dept who cannot deal either. I will probably cancel and go to sky!
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Fi Douglas
(@fidouglas) reported
@virgin @virginmedia The green cabinet at the foot of my driveway is buzzing so loudly it can be clearly heard 50 feet away. Your customer service have confirmed it is one of your cabinets. I consider this a safety issue but it cannot be seen by a technician until 48 hours.
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NewstalkFM
(@NewstalkFM) reported
On this week's Tech Talk with @JessKellyNT: Paul Higgins of Virgin Media about upgrading their network to fibre. Rory Scott, CEO of DropChef explains how the service works and Raluca Saceanu previews next year's Zero Day Con. With thanks to @onesonicaudio
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Les Crisp
(@crisp_les) reported
@virginmedia Have just been on your web message service. The person confirmed that I was right, under no contract so no charges would be made. Completely different to to your agent I spoke with earlier who wanted to charge me £120. Shocking customer service!
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Ash
(@Hash1981) reported
@virginmedia I checked every day and it said no issues