Virgin Media Outage Report in Stanstead Abbotts, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stanstead Abbotts, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stanstead Abbotts and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stanstead Abbotts, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Enfield Town, Harlow, Southgate, Chingford, Welwyn Garden City, Palmers Green, Stevenage, Waltham Cross, New Southgate, Mill Hill, Edmonton, Hatfield, Ware and Chigwell.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stanstead Abbotts, England
Latest outage, problems and issue reports in Stanstead Abbotts and nearby locations:
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Nwa Biafra🌅
(@TochiLeona_) reported
from
Enfield Lock, England
@virginmedia excuse me, why was I on hold for a whole hour and 5 minutes and then you lot hung up on me? Customer service on zero.
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Mark Choueke
(@MarkChoueke) reported
from
Enfield Lock, England
@virginmedia Ironically, one of the zoom meetings I’ve had to postpone due to a lack of warning about my @virginmedia WiFi going down for the day, was an interview with one of your own directors for a client. I can’t express how bad you’ve made me look today. Happy to talk when you’re ready.
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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Terry Carney 👋
(@SalesRemedy) reported
from
Sheering, England
@virginmedia @SkySportsBoxing sort the picture out. Really bad picture break up on boxing right now 😡
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Mark Choueke
(@MarkChoueke) reported
from
Enfield Lock, England
@virginmedia Hi @virginmedia, who said anything about leaving? I haven’t gone there yet. I’ve asked for a discount for lack of service and to have a proper discussion about losses. I’m self employed and working from home. I’m looking for some of that customer-centricity stuff.
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Mark Choueke
(@MarkChoueke) reported
from
Enfield Lock, England
Was there not some way you could have enabled us to plan ahead with a warning you were going to do whatever it is you’re doing? It took me calling your phone-bot to find out. I trust loss of service and inconvenience will be reflected in this month’s @virginmedia bill? RSVP
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Rana Brightman
(@rana_banana) reported
from
London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
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David Farrer
(@DavidR_Esp) reported
from
Barnet, England
@virginmedia Can I exchange my useless Hub3 for a new Hub4 please? So I can have broadband that doesn’t drop out every few minutes. #help #WiFiWilderness
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Terry Carney 👋
(@SalesRemedy) reported
from
Sheering, England
@virginmedia @SkySportsBoxing How do you get a refund for this awful picture quality on the boxing #ajpulev #boxing
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adrian skelton
(@hexham1971) reported
from
Barnet, England
@virginmedia can you help me book an engineer visit....been trying for hours with no joy. Need some technical issues sorting ASAP ..thanks
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Alan
(@AlanFage) reported
from
Harlow, England
@virginmedia as per your instructions contacted customer services. Still no resolution with loss of random internet connection, what a joke. As long as only one of us at home uses the broadband at any one time, we should be ok!!!
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
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Rana Brightman
(@rana_banana) reported
from
London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
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Jamie Obertelli
(@Jamie_Obertelli) reported
from
Enfield Lock, England
@virginmedia any update on the internet outage in Enfield? When I call up I get a recorded message but no info. I've missed vital work meetings today.
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dubs
(@DubtricksGaming) reported
from
Enfield Lock, England
Try to cancel my broadband but can't be on the phone longer than 3 minutes because my sky mobile keeps cutting out @SkyHelpTeam @virginmedia
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!
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Muswell Hill Mum
(@crouchendmum1) reported
from
Barnet, England
@virginmedia hi my 79 year old mum has gone for weeks without tv and says Virgin expect her to be an engineer to set new system up and she is not able to contact you as she keeps getting cut off after waiting on call for 2 hours!!! Can you help her? #elderly #helptheaged #tech
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jon
(@ronniemould) reported
@virginmedia Yes it was a known issue but you didn’t admit it, the recorded massage was changed twice a day to say it would be fixed by 3pm then 9am the next day when people that had spent 2 hours on the phone to speak to an actual person had been told it would be down all week
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Scott Evans
(@dotsta06) reported
@virginmedia It says it all the time that there is no issues in the area which i find hard to believe as the internet is terrible at times. I have wifi boosters to which cut out also ideally need an engineer to sort these issues out.
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Ben Fisher
(@BenFish47097737) reported
@virginmedia The issue wasn’t with my connection, it was with your service for the pay per view fight, which meant I missed every fight other than the main event. How do I apply for a refund?
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Adam Wilkinson
(@21AdamWilkinson) reported
@virginmedia It's back on now but it's constantly going off lately I have family who also have the same issues it's beyond a jok and when you ring up all you get told is everything's okay there end
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DevGeek
(@Developer_Geek) reported
@virginmedia I was not a subscriber to the event last night but often have similar issues with other channels/tv shows/recordings. Is it worth calling customer service to try and get this issue resolved?
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Raymondobiff
(@raymondobiff) reported
Are @virginmedia to address the issue of last nights box office boxing and the problem with the picture that affected most of last nights boxing!? I pay for every major fight and what I got yestday was unacceptable, us fans deserve a refund , whats being done about it !?
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tina
(@bubbles141) reported
@virginmedia This has been going on for months, WiFi constantly dropping in and out, very slow speeds, please could I have this fixed
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Victoria Carrabin
(@VAcarrabin) reported
@virginmedia So @virginmedia your text service has failed to connect me with an operator. Spoke to the bot 3 times and been in a queue since Weds. #angry #virginmediasucks
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Tina Cunliffe
(@CunliffeTina) reported
@virginmedia It take me to service check. Which always comes up as no problems
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LAllen
(@leegarryallen) reported
@virginmedia Hope you apologise to your significant other better than that. My point is the first half of your tweet is making claims that the problem wasn't as bad as it was. The issue persisted most of the night. Adding "we apologise" on end isn't an apology really is it.