Virgin Media Outage Report in Stanstead Abbotts, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stanstead Abbotts, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stanstead Abbotts and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Stanstead Abbotts, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Stevenage, Enfield Town, Ware, Waltham Cross, Harlow, Bishops Stortford, Chipping Ongar, New Southgate, Barnet, Welwyn Garden City, Palmers Green, Hoddesdon, Edmonton and Buckhurst Hill.
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| London |
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Community Discussion
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Virgin Media Issues Reports Near Stanstead Abbotts, England
Latest outage, problems and issue reports in Stanstead Abbotts and nearby locations:
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Stan Braganza
(@sbraganza) reported
from
Barnet, England
@virginmedia *sigh* it’s ok. I was overreacting too - I had some stuff I was working on and I felt that it was my router that was at fault. Once I knew it was a network issue I was able to relax (and subsequently used 5gb of my mobile data allowance) - at least my hardware still works!
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia It seems whatever time of day I call it’s ‘busier than normal’. Hmmm. My internet connection is awful is the problem. I’d love someone to call me.
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Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia No worries. I’ll just spend a third hour on the phone to have someone read a script to me that doesn’t answer my question. I’ve got nothing else I’d rather do. Cracking service guys. Really feeling that you care.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Virgin really needs to simplify it's process of dealing with customers' enquiries. Customer care needs to be open and easily accessible, not made to impede or frustrate customers. It's way easier dealing with a bank or even HMRC.
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Akshay
(@ACMru_) reported
from
Enfield Lock, England
Virgin media 2nd line support have got to be one of the rudest and worst customer services I have ever ever ever spoken too. Contemplating just cancelling the service. @virginmedia
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🅺🅴🆅🅸🅽 🅹🅴🅽🅽🅸🅽🅶🆂
(@Kevinj86) reported
from
Harlow, England
Getting bombarded with calls from someone saying they work for @virginmedia and I have a problem with my broadband - five times this week! #nightmare @Ofcom
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia Your agent told me that only 2 people are working. 2 people!!! I pay for a high performance business line. Unbelievable. Cost cutting over customer care. Your shareholders will be delighted.
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Matthew Saggers
(@MatthewSaggers) reported
from
Harlow, England
@virginmedia 150 all departments are shut, my virgin media app keeps having a 500 error code. How do we contact some to move an appointment due to family emergency. Shame for a communication company users can't communicate with you.
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Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Started chat at 16:44 Had to end 18:05 for hospital treatment to be done. In all that connection time, never got to the stage were some could deal with my problems. Most of it was going through security questions. Password rejected tho' VM posted it to me wks back. Useless.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@reece_dinsdale @virginmedia is terrible for that. Its website seems designed to navigate you away from finding contact details and customer services.
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VAS
(@johnvasili1) reported
from
Hertfordshire, England
@virginmedia Unbelievably shockingly bad customer support today. 1hr 25 mins on the phone, spoke to 7 agents and no resolution 2 of your agents were excellent the rest were appaling. As a long standing customer I feel I have no option but to change provider. #virginfail
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia What if Postman Pat's cat intercepts it? Was told without a password, data protection prevented discussion of a billing issue.
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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M K
(@MK90667350) reported
@virginmedia “We are very busy” just isn’t a valid excuse to a customer who has a contract with you. I’ve spent hours on the phone. Hours on your messager. Hours on your WhatsApp function. I cannot get through to you. I cannot end my contact via my online account and you know it!
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Dipu
(@dipu412) reported
@sabaone @EE @SkyUK Cancel the contract. I am paying £11.00 p/m to Virgin Media 30 GB free. 2 yrs fixed price contract
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LuvDup🔔🔚
(@LuvDup) reported
@virginmedia Hi and no, it's been a pain. I've been told that I'd need to wait a total of 60 days to be considered a new customer 30 to give notice to leave and 30 waiting. Then trying to sell me things I told them I didn't want nor need, like another contract sim and TV.
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jill adelus
(@jilladelus1) reported
When i found why @virginmedia were lying- deceiving- misinforming- ignoring- blocking ANY resolution for my (& millions of other) complaint & breaching (at least) 4 areas of contractual law to disadvantage for their ££..realized this huge data breach could be deliberate-could be.
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Customer
(@MyHeadHurts3) reported
Dear @virginmedia, I phoned yesterday, and after 35 minutes on hold, you hung up on me. Have now been on hold on your WhatsApp 'help' for nearly 22 hours. Your website's complaints section won't let me register a complaint either. No wonder you won't sign up to the Ombudsman.
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Marie
(@tweet_is_sweet) reported
@virginmedia Hi can I cancel an engineer appointment with you? I have been called into work
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Ellie Twelftree
(@ellie_twelftree) reported
@virginmedia That’s the earliest appointment for an engineer apparently. That is unless I want to pay £30 for the 3 months upgrade, then I’d get an engineer tomorrow morning. Don’t think I should pay a fee just to receive the service I already pay for tho
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Mel
(@lemonie1978) reported
@virginmedia I'm not speaking to anyone else. I've spent 5 days on the phone sorting your mess out to start with. I've coped the complaint to will just keep copy and pasting until it's live on my account. Maybe more than one copy with actually make someone do something at your end 🙄🙄
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Stevo
(@stephenemery93) reported
@virginmedia are the problems in the NE28 area being looked into. My internet isn't working, but T.V and landline seem ok, thanks.
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Stocks Gazer
(@Stocks_Gazer) reported
@virginmedia I've cancelled now. You gave me an install date 3-4 weeks later then on the day itself you cancelled the install, giving me another day a month later, even though I'd cancelled my current internet provider. Ppl rely on internet to work. Disgraceful behaviour & horrendous service.