Virgin Media Outage Report in Stevenage, Hertfordshire, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Stevenage come from postal codes SG1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (34%)
-
Wi-fi (11%)
-
Total Blackout (9%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Stevenage, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Shefford, Hitchin, Welwyn Garden City, Luton, Stevenage, Hemel Hempstead, Hoddesdon, St Albans, Letchworth Garden City, Baldock, Henlow and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 Shefford |
TV | |
| Hitchin |
Internet | |
| Welwyn Garden City |
TV | |
| Luton |
Internet | |
| Stevenage |
TV | |
| Hemel Hempstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stevenage, England
Latest outage, problems and issue reports in Stevenage and nearby locations:
-
HK
(@harrydotcom_) reported
from
St Albans, England
Hi @virginmedia having constant broadband issues AL1 St Albans. I’ve logged numerous calls and now the text service isn’t responding to me. Internet cuts in and out all day. Was told would be fixed on 13th but now no one is answering the phone. I’ve tried to call again today but
-
Neil Mcgeough
(@NeilMcG1972) reported
from
Broxbourne District, England
@virginmedia how come I cannot dial 150 anymore to get through to customer services? What is the new number to report a fault
-
HK
(@harrydotcom_) reported
from
St Albans, England
No info from contact centre staff - not able to help and told not getting compensation @virginmedia @MoneyTelegraph text yesterday say resolved, call today to say text sent in error - new resolve date of 18 feb. No explanation. No help. Slow and broadband cutting out.
-
Julie Lawrence
(@Juju79) reported
from
Hoddesdon, England
@virginmedia I have tried calling the customer service number but it says the call cannot be connected.
-
Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia me wondering if @SkyUK have any offers - been waiting on the line for another hr!!!! Just want my service activated 😱😱
-
Michał Jawornik
(@drjawor) reported
from
Letchworth Garden City, England
@virginmedia But it’s not working.
-
Susan Bailey
(@SusanBailey63) reported
from
Stevenage District, England
@virginmedia what do I have to do to actually be able to communicate with you? Been trying since the beginning of January to no avail - calls unanswered, messages and emails ignored. If I cancel my direct debit today maybe you’ll soon respond 😡
-
Keith Healy
(@keefkong) reported
from
Welwyn Garden City, England
@virginmedia tv, broadband & phone all gone down... Tier 4... not much going on & now not even a tv to relax in front of.... please get it fixed quick 😵
-
Simon Hale
(@Halo1975) reported
from
Luton, England
@virginmedia 2nd day on the trot someone claiming to be from your ‘tech support’ dept. have called our landline no. claiming there’s a problem with our broadband; there’s not, it’s clearly a scam. I’ve a number that they called from to share with you if you like? Can I DM this??
-
MikeP
(@Mikeedpembo) reported
from
Luton, England
Hi @virginmedia , are your customer service phonelines not working today? Seem either engaged or number unobtainable?
-
lee hamilton
(@l_m_h_76) reported
from
Stotfold, England
I don’t know what’s worse @primevideosport shocking #streaming service or @virginmedia shite internet service #CRYLEI
-
HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia No not confirmed as outage. It keeps cutting in and out. Can I DM you to see if you can check?
-
johngriffiths7
(@johngriffiths7) reported
from
Hoddesdon, England
@virginmedia Service calls from a wifi router which is misbehaving. It isn’t clear to me that the operators are actually changing the record to prevent further calls. The number called is 01992#411972# but I have been called multiple times from 0161, 01582 and 01494 numbers. College IT told
-
Irma Ritu Arora
(@ritu2009) reported
from
Harpenden, England
@virginmedia horrendous customer service, no wifi despite 100mb speed I am paying for
-
Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia why have I been on hold to your customer service department for 1 hr been cut off and then called again another 1hr cut off. On hold now, emailed and went through online and still nothing!!!! What’s going on!!!! Is anyone answering the phones
-
Andy Jeffries
(@andyjeffries) reported
from
Stevenage District, England
Better get your refund chequebook out tomorrow @virginmedia ! #ufc257 PPV down!!!
-
Paul Brennan
(@kahoona7) reported
from
Barton-le-Clay, England
@virginmedia any known issues with broadband in the Mk45 area? Tried your internet checker which says no issues but my internet down for the last hour? Tried all the usual steps to try and resolve 😞
-
Keith Healy
(@keefkong) reported
from
Welwyn Garden City, England
@virginmedia I logged into my account on my phone & it says there are problems on all & they are working on it.. 😵
-
Mike Desborough
(@mjdes) reported
from
Stevenage District, England
@virginmedia I have now been on the phone for 1h41 mins and have spoken to nobody who can help me. Seem to get directed round in circles. Considering I have already contacted the chat who lied to me about a visit I am currently furious.
-
HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia @JoBurkill It’s the whole street. Please help us. I’ve logged two complaints but no reply. Constantly cutting in and out all day every day. Help! @sbarrett92
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
FourEyes
(@FourEyesGames) reported
Just played Resurgence Solos & the experience is 10x better than Quads 4-stacks camping loadouts. Would love to stream a bit of it but @virginmedia have said no, and pulled my upload speed down to 0.5 mbps.... Hopefully resolves by early next week and we can boot the stream up
-
Jacky Taylor 💙
(@J4ckyTaylor) reported
@vscobie17 @virginmedia At one time I’d have said their customer service was top notch. Now it is the opposite. I’ve been on a WhatsApp Chat since 8am and zero progress.
-
Taz
(@Taz14826215) reported
@virginmedia the fix date is for tomorrow at 12.30 however the fix date has also changed repeatedly this week due to inability of fixing the issue
-
April Edwards
(@TheAprilEdwards) reported
@BenCodeGeek @bt_uk Not to brag, but @virginmedia have been a bazillion times better. I've had some customer service issues with them, but getting going and ongoing service is 10x better than BT. I'm happy I have a choice.
-
Jennifer Ann Jones
(@jenjon23) reported
@virginmedia .. the no# to a customer who got a new virgin handset nearly 2 weeks ago. When we requested the porting. Someone messed up. Steve still thinks he has his old number and can't understand why I'm phoning him. I've sent him screenshots of my dialling the number. HELP ME PLEASE
-
Lumpy Pete
(@LumpyPete) reported
@whartonsj @virginmedia @KapeabilityLtd Well I'm leaving them, loyal customer for fifteen years and rewarded with a minimum 20% increase. Final straw, they said 'we're aware of the cost of living crisis, but....' they're jumping on the energy company rip off bandwagon. No need for a price hike this huge. #virginmedia
-
Taz
(@Taz14826215) reported
@virginmedia yes it looks like it - the virgin media engineer informed me that the main wire for broadband is completely broken, which i found out about on sunday. before that, i had imternet connection for about 2 hrs max a day before it died, which meant that I wouldnt receive compensatio
-
Skankinpig
(@RonaldMcLoverat) reported
@Frankjtudor @virginmedia Virgin Media are absolutely awful for this, every year all of their services increase in price, regardless of inflation.
-
Perry Houlgrave
(@perryhoulgrave) reported
@virginmedia Question: Are you the worst company in the UK for Customer Service or is it just me that doesn't deserve any assistance? 25 hours on WhatsApp and you have so far only asked if I am happy to continue waiting.
-
Neil Anderson
(@neilsrnd) reported
@virginmedia After not being able to work from home @virginmedia, returned to find phone and internet still down. After a couple of months of your engineers apparently looking into the problem I do laugh your now saying it’s my modem. You know the whole street is down…