Virgin Media Outage Report in Stevenage, Hertfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stevenage come from postal codes SG1 and SG2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stevenage, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Stevenage, Hatfield, Hemel Hempstead, Shefford, Henlow, St Albans, Welwyn Garden City, Letchworth Garden City, Hoddesdon, Hitchin and Welwyn.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Internet | |
| Stevenage |
TV | |
| Stevenage |
Internet | |
| Hatfield |
Internet | |
| Hemel Hempstead |
TV | |
| Stevenage |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stevenage, England
Latest outage, problems and issue reports in Stevenage and nearby locations:
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CMcC
(@scotinhitchin) reported
from
Hitchin, England
@virginmedia Your messaging service is a bit of a joke isn’t it. Round and round in circles repeating myself as you never have a full conversation with the same person #badcustomerservice
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Esther Robertson
(@Rosie_flute) reported
from
Stevenage District, England
@virginmedia Thank you for your reply. The packages available are always in biased towards the new customer. Friends have contact me today to say the only way to get a good package is to threaten to leave. Which makes me feel like a prize idiot rather than a valued customer.
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Steve Durrant
(@SteveDurrant10) reported
from
Royston, England
@virginmedia That’s fine to say but every month I have issues
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lewishamiltonprodigy
(@lewishamprodigy) reported
from
Luton, England
@virginmedia i spoke to one of your representatives on tuesday and they put the phone down on me as i was trying to upgrade my services as i was getting on 3 mb download speed and oaying for 50. so i made an official complaint still not heard back anything. upgraded my line
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Kaz 💋
(@GoonerKJP) reported
from
Stevenage District, England
@virginmedia how do I cancel a technician appoitment tomorrow
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Robert Beahan ❄️☃️🎅🌲
(@bobster76) reported
from
Hertfordshire, England
@virginmedia Yes. No known issues. This has been going on for a week now.
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Jon Gledstone
(@JonGledstone) reported
from
Hertfordshire, England
@virginmedia haven’t had Netflix for weeks. Rang up 4 times. got an engineer date. He didn’t turn up. I had to call AGAIN. Pressed the right buttons yet Waited 40 minutes on hold as your colleague tried to connect me with correct department. Call cut out and You’ve done NOTHING.
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Darryl Robertson
(@Darryl1712) reported
from
Hemel Hempstead, England
@virginmedia Yeah all channels, checked service status already and its showing all is ok
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Jacqui harding
(@Jacquiharding14) reported
from
Luton, England
@virginmedia She also doesnt do twitter. What she needs is a manager to listen and just sort the problem. Its simple to sort so they just need to. The phobe number they gave her used all her allowance and cut her off midcall today and she is with virgin mobile
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Maz
(@Mazeda_B) reported
from
Royston, England
@virginmedia Funny enough that’s the same thing two individuals told me over the phone and made me explain the issue multiple times! @virginmedia clearly don’t value existing customers.
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Kaz 💋
(@GoonerKJP) reported
from
Stevenage District, England
Trying to get through to @virginmedia is so pre 1990 !! I just want to talk to a Damn human !!
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Mark
(@NormskinutsMark) reported
from
Hitchin, England
@virginmedia existing customer with you for quite a few years paying £139. Same deal Black Friday being offered only £79 wtf. You are shafting loyal customers
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lewishamiltonprodigy
(@lewishamprodigy) reported
from
Luton, England
@virginmedia im really upset this is not the service im paying for and i wish to make another complaint about why an engineer would lie about coming to a visit when they ever showed up whatsoever
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Dicko
(@MDQPR) reported
from
Letchworth Garden City, England
@virginmedia No problems listed. I have just not been given my new channels, or internet speed ordered. Engineer let me finish the new box install.🙄
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Ratman 🏍️⚽🇬🇧🇪🇺❄️
(@Ratman46) reported
from
Broxbourne District, England
So I'll be leaving #virginmedia soon as they're only interested in new customers and are not prepared to look at the package I'm on. Hello #SkyQ it's been many years since I've used your service. Hope you look after your loyal customers...
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Alison Mitchell
(@F_O_I_D) reported
from
Luton, England
Virgin media is down for maintenance. No WiFi and no tv. Guess I’ll have a mix.
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Toby Weston
(@jamanifin) reported
from
St Albans, England
@virginmedia I wouldn’t look forward to my response, it won’t be complimentary. You consistently give poor performance over wired connections and your customer service peps seem to neither care nor be in a position to do anything. I pay £46 per month for the privilege!
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Ratman 🏍️⚽🇬🇧🇪🇺❄️
(@Ratman46) reported
from
Broxbourne District, England
@virginmedia Yes did speak to the team and the only option open to me was to leave, come back as a new customer (send equipment back etc, place new order) or go to another provider. With those 2 options on the table you can see why I've chosen to leave.
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Kate Welling 🔶️🔶️🔶️
(@_M155Y_) reported
from
St Albans, England
@anemoneproject @HertsFRSControl Virgin Media still appears to be down.
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Stephen Smith
(@StephenLSmith87) reported
from
Broxbourne District, England
@virginmedia Can someone please contact me. Been sent a bill for £95 for a missing box which I never received in the first place, I will not be paying this bill.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MUFC_7_MUFC
(@Dalli_7_Dalli) reported
@virginmedia guess what, my internet is down again like every morning. Called yesterday and no engineer can be scheduled because the system says it’s a short term problem that fixes itself in 7 days, I explain I’ve had the problem 1 month, so surely there’s been enough 7 days?
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Shifty
(@Shifty_) reported
@Xrexgamer11 I would recommend buying yourself a router since I done that had 0 issue with WIFI and Ethernet. Virgin media modem/router just cant handle the loads at all and break all the time
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Stephen Havard
(@StephenHavard) reported
@virginmedia Any idea when the network issues in the Swansea area will be fixed. Currently having phone issues and my Internet speed is so so slow? Thanks
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Shubz
(@shubzuk) reported
@anthonyrjones @SkyHelpTeam @virginmedia I have left sky broadband for this reason because of their appalling customer service how they blame the home for their device issue. I now have an issue with my sky TV yet I have a feeling they will blame my brand new TV yet I can use my smart TV apps and ps4 on my TV just fine
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PataTiPataTa
(@LizzyBain) reported
@Moneybox there are only 2 ways to cancel a @virginmedia account; a cancellation letter, which can and is ignored or a pay 9p a minute full on sales call. After 10 years of giving VM my custom they ignored my letter. Then used that to extend the cancellation date by 3-4 months 🤯
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Nadeem
(@Nadeem74159629) reported
@SlickHammyJR @virginmedia great absolutely joke of a service engineer leaves me with a faulty hub jokers
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Smiler
(@MissySmiler) reported
@virginmedia have had a complaint open for 8 months and still no resolution. Have called 4 times no one calls back. Sent emails no reply! You are happy to continue taking the monthly payments!! What sort of service is this??? 😡😡 @Ofcom
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chloe 🌼
(@prettyvenom__) reported
@virginmedia there are builders in our area installing the cables for your services, and they’ve put the black boxes on mine and my neighbours properties? Surely this isn’t allowed? Also to mention they’ve done a terrible job because it sticks out and moves in the stones
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Jason Gartshore
(@JasonGartshore) reported
@virginmedia It's fine through the day (when at work my son tells me) but about 6pm onwards is the issue through to very late at night. Which means we are unable to watch streaming services. It's poor and I'm a 25+yrs customer (ntl) who is looking to move provider..fed up
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Juliana
(@Juvolp) reported
@virginmedia internet down for 2 days now and always happens on days it’s MOST needed. Impacts my work and now have to spend the weekend staring at the walls too. When it’s not my whole postcode area it’s just me, no explanation is ever given and no effort to sort it out..😞