Virgin Media Outage Report in Stevenage, Hertfordshire, England
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The latest reports from users having issues in Stevenage come from postal codes SG1 and SG2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stevenage, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Stevenage, St Albans, Hertford, Henlow, Shefford, Hemel Hempstead and Hatfield.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Internet | |
| Stevenage |
Internet | |
| Luton |
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| Luton |
Internet | |
| Luton |
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| Stevenage |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Stevenage, England
Latest outage, problems and issue reports in Stevenage and nearby locations:
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Hayley Craig
(@CraigFamilyBlog) reported
from
St Albans, England
I’ve literally had no mobile service all day! @virginmedia sort it out. It’s made me feel anxious all day, as I could go into labour at any point! And no... before you say it, it’s not just my phone. It’s the whole area 😔
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Keith Garrell
(@keithg63) reported
from
Hitchin, England
Come on @virginmedia sort it out. WiFi has been terrible all day had to hotspot for several work Teams calls and now can’t get films in Netflix or Amazon Prime. SG4 area!! Kids not happy now either
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@ladyjaney75 @virginmedia @ComplainingCow Its terrible isnt it. I still dont have any contact from them. VIRGIN all i need is my landline number so i can set up my @EE Broadband!!!!
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Nina Davis
(@iamninapina) reported
from
Harpenden, England
@virginmedia your service is shocking. Constant faults with broadband and no way of speaking to anyone to get it resolved
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Martin Sloan
(@MrMartinSloan) reported
from
Stevenage District, England
@virginmedia when’s your messaging service back available. I’m waiting to find out how I can end my contract? because it’s become so expensive but can’t get through on the phone and now can’t even use the messenger service
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Mariam
(@Maz_1977) reported
from
Luton, England
@virginmedia the absolute worst WiFi provider
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James Van Hinsbergh
(@thedjjavo) reported
from
Knebworth, England
@virginmedia still without internet or proper support. How can I cancel you services please, will go with another provider
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Kevin Fuller
(@Kevkenny73) reported
from
Hitchin, England
@virginmedia no one answers your phones, online web chat cut me off after 4 hrs waiting and you don’t reply to my messages on here! What do I need to do to get help from you guys, it’s a joke!!
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Kevin Fuller
(@Kevkenny73) reported
from
Hitchin, England
@virginmedia why cannot I speak to anyone ! 5 days ... 4 hours on a chat and a promise of a txt link ! Terrible customer service @sky coming to you !
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Paul Shears
(@PaulTShears) reported
from
Broxbourne District, England
If this pandemic has highlighted anything, it's just how bad @virginmedia are at delivering on their promises. I'm pretty sure my connection has been down as much as it's been up over the last 3 months.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@_bronni @ladyjaney75 @virginmedia @ComplainingCow @EE @BBCWatchdog Ooohhh @bbcwatchdog can you help. Virgin are holding me to ransom. My service is cancelled..26th July my service ends .but they wont give me my landline to switch to EE!!!
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Zee
(@zeesh009) reported
from
Broxbourne District, England
@virginmedia has the worse customer services team 🤬🤬
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Erin Dog
(@Erinthedog) reported
from
Stevenage District, England
@virginmedia Thanks for the reply, 40 mins on hold to the call centre, the network connection had been lost, was talked thru resetting it. All working now.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia NO!!! The mostest disappointing customer service. Really. @ladyjaney75 @ComplainingCow
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David Harley
(@sharkbaitza) reported
from
Hemel Hempstead, England
@virginmedia pls can you send me the contact number for your help line? The app just gives a covid message but no number.
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Nate-su Dragneel 🔥
(@iNathanM) reported
from
Letchworth Garden City, England
@MrLeeNingLive @virginmedia Virgin have been awful at my current flat! Moving to Sky in my new flat - my mate that has it gets MUCH better connection 😩 When Virgin came to check my speeds they also suddenly went to the right numbers when they visited 👀
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Natasha Bowey
(@NatashaBowey) reported
from
Hatfield, England
@virginmedia I am having trouble with my broadband which is affecting my Tv service (itv hub, bbc iPlayer) as I can’t speak to anyone via the phone can you please advise what I need to do?
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Keith Garrell
(@keithg63) reported
from
Hitchin, England
@virginmedia No and I actually had to turn WiFi off and use my phone service to use Twitter!! Oh and I’m 2m from my modem!!!!
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Natasha Bowey
(@NatashaBowey) reported
from
Hatfield, England
Please @virginmedia I need your help!! Been on hold ages now!!! This is not fair on your paying customers!! Just bloody answer your phone!!
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Solum
(@Solummm) reported
from
Broxbourne District, England
@virginmedia internet down in Hertfordshire cheshunt is this a known problem have restarted and reset router
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TOM
(@wrigs91) reported
@virginmedia your service is terrible, two times a day for 3 days my internet has gone down! I watch television through my PlayStation and you lot interrupt it im@paying a subscription for that and internet and you seem to be the problem! Terrible terrible service
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scp
(@hp19320123) reported
@virginmedia @virginhelp Yeah it’s working fine now. This is the second time it’s happened and I’ve had to take holidays as my employer is not paying me when it’s an issue at my end. What’s Virgins compensation policy for working from home and you have no internet to do your job??
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Nigel
(@nigej72) reported
@virginmedia Hi, I have called at least 3 times over the last month or so, firstly having to hold on for a long time ( understand covid issues), but never get issue sorted. I called to see if you have the new WiFi pods as both my son and I work from home and WiFi an issue, but main problem is
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Phil Cripps
(@phil_cripps) reported
@virginmedia I suggest you investigate all the telephone calls I have made there are plenty of error codes I'm experiencing and not one of virgin media abroad have been able to help but they ate good at being rude
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Dave | 🇬🇧📌
(@Nessman1988) reported
@virginmedia shocking service, no Wifi (working from home impacted since 6am) and no TV (football tonight will be missed) and no resolution estimated until 01:15 tomorrow morning. Best bit I can’t even log in to the pathetic website to register loss of service!
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Rich 💙
(@Richard7Hill) reported
@tufnelljimmy @virginmedia Same here not as bad, from 350 mbps (got M350 ) to 60-80 mbps
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Ant6419
(@ant6419) reported
@virginmedia am working from home and working night shift my broadband coverage has been shocking this week and been very difficult to do my job. Tried to raise a complaint on line this is impossible too. when you ring at night you are closed. 24/7 world these these days.
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Kat Jew
(@kat_earp) reported
@virginmedia Given that my Internet has just gone down again, you would probably need to half my package cost and literally guarantee reliability for me to stick with your service. So I'd say its unlikely.
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Nash345
(@Nash_345) reported
@virginmedia Bad customer service..glad I’m nearly out of contract for a service where I’m getting 8mbs on a wired connection..my mobile oboe is faster..have complained but nothing resolved..liked virgin but time to move to BT.. thank you virgin for looking after your existing customers
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Natalya Redding
(@natalya_redding) reported
I've been receiving very poor signal from my @virginmedia hub for the past month but the automated on voice on the phone tells me to just restart before hanging up. Have followed all advice on 'Fixing slow speeds on your devices' with no good result. Please can someone help?