Virgin Media Outage Report in Stevenage, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stevenage come from postal codes SG1 and SG2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 29: Problems at Virgin Media
Virgin Media is having issues since 10:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stevenage, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, St Albans, Hitchin, Letchworth Garden City, Stevenage, Hatfield, Hemel Hempstead, Ware, Harpenden, Hoddesdon and Welwyn Garden City.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Internet | |
| St Albans |
Internet | |
| Luton |
Total Blackout | |
| Hitchin |
TV | |
| Luton |
Internet | |
| Letchworth Garden City |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stevenage, England
Latest outage, problems and issue reports in Stevenage and nearby locations:
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Nealsmartie
(@nealius) reported
from
Hemel Hempstead, England
Some real rubbish from @virginmedia at the mo..broadband outage bordering 24 hours, I bet they don’t contact me with a compensation offer, I’ll no doubt have to chase it...
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Rachel Wiles
(@rachwiles) reported
from
Hertfordshire, England
@virginmedia please can you let me know how to contact you? I pay a stupid amount of money to you each month for all your channels and still can’t watch football on my phone/device - disgraceful
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Patrick Hughes
(@Salientwork) reported
from
St Albans, England
@virginmedia No broadband at all. Have tried resetting router but doesn’t help. Green arrows flashing on front of router. When I call get sent to website; when I go to website it says call. Would appreciate your help!
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Liza Hartley
(@LizaHartley) reported
from
Hemel Hempstead, England
@virginmedia I have been cut off my call 3 times this morning! I am trying to cancel my cancellation as decided to stay with Virgin. I need to have this sorted today. I need a call back. I have been on the phone now for nearly 2 hours!
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cllr Sandra Barr ( Labour& cooperative )
(@Sandie_B) reported
from
Stevenage District, England
Why do virgin media think we are all stupid & can’t follow simple instructions and want to sit in a ridiculously long queue on the phone? Im not stupid I know my 3 upstairs TiVo boxes aren’t working ! I know the code says we have no signal ! Answer the bloody phone!@virginmedia
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MiaMc
(@65moon) reported
from
Broxbourne District, England
@virginmedia I am so sick of paying for a service which I’m not receiving. My TiVo box only ever partially records programmes. SORT IT OUT
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
Shoddy customer service from @virginmedia compared to amazing customer service from @EE. Called EE today, immediately crediting my broadband bill after an error. Virgin media complaint still outstanding after two months.
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Tangerine Stu of Stevenage
(@StuartLenney1) reported
from
Stevenage District, England
@virginmedia why can’t I send a Direct message I have a problem which needs sorting and I don’t want to publish it on here
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stevie hind
(@steviehind) reported
from
Stevenage District, England
You’re seriously delusional if you think I’m gonna pay another £15 when @SkySports & @virginmedia are already fleecing their customers for our footy fix
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stevie hind
(@steviehind) reported
from
Stevenage District, England
You’re seriously delusional if you think I’m gonna pay another £15 when @SkySports & @virginmedia are already fleecing me for my footy fix
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia ive just wasted 30 minutes of my time on the phone to your billing customer service. I have an outstanding complaint that no one is helping with dating back to July re end of contract price rises £30 to £54 with no communication prior. Please offer a resolution.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@CitrusDavid @virginmedia I know right??!!! Bad bad customer service. I left them, trying to make a complaint isnt easy either.
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David Walton
(@Notlaw7) reported
from
Hatfield, England
@virginmedia what is going on in Hatfield, Herts? No internet since 1.30pm, website says fix by 11.15pm yesterday! People have to work from home. No info? Very bad show.
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Zee
(@zeesh009) reported
from
Broxbourne District, England
@virginmedia has the worse customer services team 🤬🤬
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MiaMc
(@65moon) reported
from
Broxbourne District, England
@virginmedia why does my TiVo box only record partial programmes? So annoying to sit down to watch a film to find it’s only recorded 28 minutes 😡I have two boxes and it happens on both. Why am I paying for a non-service? This needs to be fixed ASAP
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Nina Davis
(@iamninapina) reported
from
Harpenden, England
@virginmedia your service is shocking. Constant faults with broadband and no way of speaking to anyone to get it resolved
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Keith Garrell
(@keithg63) reported
from
Hitchin, England
Come on @virginmedia sort it out. WiFi has been terrible all day had to hotspot for several work Teams calls and now can’t get films in Netflix or Amazon Prime. SG4 area!! Kids not happy now either
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia can you tell me if there is an Internet connection problem in the Hitchin area please SG52SD. Haven’t had WiFi for 3 hrs now
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Darkdaz
(@darkdaz101) reported
from
Stevenage District, England
@PaperGoblin @virginmedia Don't you just love issues when u don't want them. They could of told you they will be doing updates first. Silly virginmedia but I no your pain
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Keith Garrell
(@keithg63) reported
from
Hitchin, England
@virginmedia No and I actually had to turn WiFi off and use my phone service to use Twitter!! Oh and I’m 2m from my modem!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Champion
(@Champs707007) reported
Has the news that america is reopening broken #virginmedia or something?? It was working fine until then!!
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Shahin Ali
(@ShahinA82783043) reported
from
Camden Town, England
@virginmedia the customer service at virgin media is below 0 star they treat there customers like crap and lie. I have a recording of the agent I spoke to and she put a bunch of lies on her notes and transferred me to there cancellation team. Terrible service!! Rubbish connection
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more happy than dignified
(@JaneEyreAtHeart) reported
@virginmedia Now been an hour an a half and they've gone off shift and a new person can apparently help. This is like pulling teeth.
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Sab
(@DailySabahLife) reported
@virginmedia it is unbelievable how you hike up charges and every day there is an issue - haven’t been able to connect properly all day you CRIMINALS
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VITO BLANCO
(@VitoVitoblanco2) reported
@virginmedia Dear Sir/Madam. This is NOT A THREAD IS BEEN VERY DISAPPOINTING WITH VIRGIN MEDIA SERVICE. Because after 3 LONG MONTHS NO ONE IS HABILAVE TO SOLVE MY PROBLEM. THEY LIE TO ME TIME AND TIME PROMISES THE CAN, T FULFILL AND, PASS ME FROM POL TO POST AND STILL THE SAME.
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Nathan Smith
(@ginger_ewok) reported
@virginmedia It's not blackspots, I can be next to the hub and have problems. IT'S THE CRAPPY HUBS
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finn ⚰️
(@deadmfer) reported
@virginmedia are you still there? i need help again :/ i've been giving a VM number by the company, and everytime i call the cancellation department the call drops.
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dubs
(@DubtricksGaming) reported
@virginmedia Yes I've just got off the phone was told their is a known issue in my area at the moment was told it will be fixed later this evening or early morning was told my connection will be monitored and if it's still down by 11am tomorrow to call back
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Uzair Mansoor
(@uzy1990) reported
@virginmedia I have done too many times. They always told me they can not do anything on this issue and i have received this email. I challenge the decision via email and over the phone but still you guys charged me.
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Katie Dico🌐
(@katiedicodixon) reported
@VirginMediaIE @virginmedia Wireless. The internet is down at the moment again.