Virgin Media Outage Report in Stevenage, Hertfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stevenage come from postal codes SG1 and SG2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Stevenage, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Harpenden, Stevenage, Hoddesdon, Hitchin, Luton, Hatfield, St Albans, Letchworth Garden City, Hemel Hempstead, Ware, Welwyn Garden City and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 Harpenden |
Internet | |
| Stevenage |
Wi-fi | |
| Hoddesdon |
Internet | |
| Hitchin |
Internet | |
| Luton |
Wi-fi | |
| Luton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stevenage, England
Latest outage, problems and issue reports in Stevenage and nearby locations:
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VAS
(@johnvasili1) reported
from
Hertfordshire, England
@virginmedia Again why send me a bill when I'm no longer a customer
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia what is going on with your useless service absolutely rubbish for £100 per month disgusting how you charge a fortune for something that has issues for the past 18 months
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia absolute rubbish tried calling a get cut off raised a complaint and can’t even speak to some one £100 per month for crap service
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Caz Digital
(@CazDigital1) reported
from
Hemel Hempstead, England
@virginmedia hey. Board and doesn’t seem to be working at the moment. I’ve tried restarting twice and called to have a check on my equipment. That seems to be fine. When I restart it works for about 30 minutes and then goes down again. Thanks
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia I need someone to call me and I have raised yet another complaint on the website this is the 4th complaint with no response C-0609211914
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Maria-Luisa Prezio
(@Tranquil_Maria) reported
from
Letchworth Garden City, England
@virginmedia The absolute worst customer service I’ve ever experienced. Changing a minor detail impossible!!!
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Hollie O'Connor
(@Holliejoanne23) reported
from
Stevenage District, England
Hi @virginmedia I’ve just been on hold for an hour as I need to speak to you on behalf of my Nan who have recently been widowed. Your colleague has just hung up on me mid-conversation. Can somebody call me back please as a matter of urgency, she is a vulnerable customer.
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia I have been complaint for the last 12 months and once again no action is it really that difficult to ask an engineer to fix your defective product beyond belief
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia to raise a complaint please send us your issues…….. however we will not respond but just take your money money money
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Steve Dunn
(@SteveDunn09) reported
from
Harpenden, England
@virginmedia Yeah... he he... when the broad band decides to work that might help.. when you get 'not connected' via ethernet and wifi the tests are a bit meaningless
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Steve
(@StevenCudd2) reported
from
Hoddesdon, England
@virginmedia So after getting an engineer visit finally today, comes, says fixed, 10mins later broadbanddrops again. Told he will be back in 30mins, 2 hours later nothing. Now on 4th call to customer service getting cut off and no one knows what they are doing! Appalling service!
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia I’m trying to speak with a Senior Manager at Virgin media I’ve raised a complaint and no contact a senior Manager should call me
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia It’s not specific to me; and to be honest I’m not really bothered. The problem is your marketing 5G phones in areas that don’t have 5G which is affectively mis-selling. Probably something you should look into.
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amanda brooker
(@brookersx5) reported
from
Hemel Hempstead, England
@virginmedia for 3rd time short gap in time my service is showing w02 with repairs just up the road .for the prices i pay i shouldnt pay full service when disrupted so much .a text saying you are doing repairs no good to a 2 year old waiting for peppa pig
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia You obviously don’t read my tweets. I complained and it took 6 weeks to reply. Your company is really pathetic, and has no customer service.
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Caz Digital
(@CazDigital1) reported
from
Hemel Hempstead, England
@virginmedia I’ve already done that. It says no known issues.
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Caz Digital
(@CazDigital1) reported
from
Hemel Hempstead, England
@virginmedia Completely down
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Enrique Guadiz
(@EnriqueGuadiz) reported
from
Hemel Hempstead, England
@virginmedia Router WiFi connection is so unstable people are about to throw them out their windows!! Might be worth moving to @VodafoneUK to get a better price and service? #VirginMedia has been truly awful recently
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VAS
(@johnvasili1) reported
from
Hertfordshire, England
@virginmedia Unbelievably shockingly bad customer support today. 1hr 25 mins on the phone, spoke to 7 agents and no resolution 2 of your agents were excellent the rest were appaling. As a long standing customer I feel I have no option but to change provider. #virginfail
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Chris Belcher
(@PC_Lawyer) reported
from
Letchworth Garden City, England
@virginmedia broadband down again in SG6 ... makes home working a pretty frustrating experience!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alper Ahmet
(@alper1990) reported
@virginmedia Exactly my point. Which is why it feels like I have been fobbed off with a lie because Virgin can't be bothered to resolve it for me. I have been through Apple's support. My apple ID is fine, the phone is fine as I have put another sim in the phone and it activated.
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Axelle
(@axelle_ldn) reported
@virginmedia It’s wifi, the lights become red or green and blinking. I always check the page and find there are issues, every day. I always run the tests and restart my hub, then register or report it. Right now it’s solved, but the problem is that it happens every day...
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Daniel Rose
(@danmart38) reported
@virginmedia What's the point of having voicemail if it takes 10 rings to activate? Why would anyone hold on for that long? And you claim it can't be changed due to new DOCSIS system u r implementing without advising your customers. RIDICULOUS SERVICE
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Nick Blackwood
(@nblackwood2703) reported
@virginmedia Yes. Constantly and all comes back saying it’s fine. Also do reboots but problems still exist. I also check the connect app and it says it’s “great” in every room but speed check app says otherwise and performance is poor.
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Paul Adams MBE
(@Kingswood_BC) reported
Appalling customer service from @virginmedia been waiting 4 days for them to correct their mistake with transfer of ownership on son's phone, cannot even get PAC code as they have deactivated his phone.
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Mr Market FI
(@Jonatha68610525) reported
Another day with #virginmedia and another day of dreadful internet and lousy customer service.
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🦋Nicola Warburton🦋
(@SueSueHeck9) reported
@virginmedia Again, thank you. I realise that lots of people are trying to help, but I would like to be kept updated with what's going on, please. Otherwise it feels like nobody is actually dealing with it.
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Cpat
(@Cpat81043530) reported
@Dheano @leerobson23 @virginmedia I've had that email too. Speeds dropped to 40mbps on ps4 with a wired connection the other day had to reset it all which fixed it for a bit then last night it started buffering then about 20 minutes later all just cut out for a good half hour. Be no good if on WL
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Lee Robson
(@leerobson23) reported
@Cpat81043530 @Dheano @virginmedia Wireless issues can be external problems but wired connections shouldnt exist unless there’s an issue outside the property
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Joe Phillips
(@Thetinymind) reported
@virginmedia It’s been intermittent since about July. It goes off between 10-20 times an hour. Sometimes for a minute or two, sometimes for about 20 minutes. When it is running, we get speeds up to 5mpbs and we can’t get through to actually talk to anyone, hence the complaint.