Virgin Media outages and service status in Stevenage, England

Problems in the last 24 hours in Stevenage, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stevenage, England

The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Henlow, Hitchin, Luton, Hertford, Hatfield, Stevenage, St Albans, Shefford, and Hemel Hempstead.

City	Problem Type	Report Time
Henlow	Internet	15 hours ago
Letchworth Garden City	Internet	2 days ago
Hitchin	Internet	4 days ago
Luton	Wi-fi	5 days ago
Letchworth Garden City	Internet	5 days ago
Luton	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Stevenage, England

Latest outage, problems and issue reports in Stevenage and nearby locations:

• 
  Jason Flynn 💙 (@jasondflynn) reported 11 seconds ago from Letchworth Garden City, England

  @virginmedia Totally shocking service from your team today. Nearly 2 hours of calls. Cut off; not being put through to disconnections and effectively being called a liar. Interested @virginmedia ? @MartinSLewis one for you

• 
  Ella A Cutler (@angelstorm13) reported 3 minutes ago from Welwyn Hatfield, England

  Yet again dispicable lack of customer service from #virginmedia for the 7+ hr outage. Not even one tweet. Your customer service dept needs sacking! How can you run a company like this and charge us so much! @virginmedia #virginmediadown

• 
  Ella A Cutler (@angelstorm13) reported 4 minutes ago from Hatfield, England

  Virgin WiFi is up and down all the time, but now it's really down and not working. Can't even turn on my Alexa smart lights so stuck in the dark and soon landlines will be WiFi so that won't work either. @virginmedia #noservice

• 
  Rebecca Dundon (@Rebeccadundon1) reported 7 minutes ago from St Albans, England

  Hey @virginmedia I've been on hold for 20 minutes and I'm losing the will to live. Need help with WiFi password

• 
  Abi (@ABeeeABeee) reported 13 minutes ago from Stotfold, England

  Can honestly say I don’t think I’ve ever received customer service as poorly as I have from @virginmedia this weekend/this morning. Absolutely disgusting 😡😡😡

• 
  🦄 UnicornFarts641🦄 (@LegitBoss69) reported 16 minutes ago from Luton, England

  @virginmedia Sent in a complaint already but no luck on getting my services sorted

• 
  Harold Wicks (@hw_renewe) reported 17 minutes ago from Hemel Hempstead, England

  @virginmedia “Have you checked for any issues in your area” No I have not checked that link. It is intermittent; one minute it is useable and next the internet service is missing; it is regular occurrence, happens almost daily!?

• 
  Nicholas Jemetta (@nicholasjemetta) reported 20 minutes ago from Hitchin, England

  @virginmedia I’m trying to help my mother-in-law who’s a registered cater, with her broadband. Her wi-fi signal is very patchy and it’s causing her problems (plus unnecessary extra stress). She has a Hub 3; can she get a Hub 4 without upgrading to Gig 1?

• 
  Rav 🤓 (@smileyrav) reported 22 minutes ago from Hitchin, England

  @virginmedia Hi I'm trying to contact you via the phone number sent to me by post to cancel the services I currently have with you but have been on the phone for nearly a hour now with no answer, do you have the operating times for your price change number? Thanks

• 
  Jason Flynn 💙 (@jasondflynn) reported 22 minutes ago from Letchworth Garden City, England

  @virginmedia So @virginmedia my contract has finally been resolved. 3 hours of phone calls in 24-hrs (including phone being cut off 3 times) 6 hours of WhatsApp Failure to honour contract offers. Shambles of a company. Worst customer service I’ve ever experienced. #virginmedia #fail

• 
  Jason Flynn 💙 (@jasondflynn) reported 24 minutes ago from Letchworth Garden City, England

  @virginmedia It’s coming up to 3 hours wait on WhatsApp on TOP of 3 hours of phone calls. Do your teams compete for the worst service levels @virginmedia ?

• 
  robbo (@brobbo55) reported 26 minutes ago from St Albans, England

  @virginmedia sort out the wifi in AL4. Been down two days now joke of a provider

• 
  Vision Elite Media (@vision_e_media) reported 28 minutes ago from Hertfordshire, England

  @virginmedia how can you customer service offer me a new contract £25 more than a new customer contract and then try blame the current economical situation?!?! Aren’t we all in the same economical situation new or existing customers?

• 
  HK (@harrydotcom_) reported 28 minutes ago from St Albans, England

  Come on @virginmedia pushing back the estimated fix time from 10pm today to 9am tomorrow I’ve got to finished Squid Game 😰

• 
  Big E (@lutonmagoo) reported 31 minutes ago from Caddington, England

  @virginmedia I will call this number at some point today when it’s appropriate but no it’s still not working and when I put in my area code still says sorry we cannot tell you what’s going on?

• 
  Sian Milner (@sianhelena_m) reported 33 minutes ago from Hitchin, England

  @gashead @virginmedia Bizarre that it’s not actually Kelly causing an issue yet they’re being very helpful for me! Unfortunately not sorted! Honestly lost all faith in it being resolved. Never had such an issue trying to get an answer from a company. Hope you get sorted too!

• 
  Jason Flynn 💙 (@jasondflynn) reported 46 minutes ago from Letchworth Garden City, England

  @virginmedia So @virginmedia what do I do when your phone team tells me they can’t do anything and it’s down to the WhatsApp team who don’t do anything ? What is the next turn? I have a contract offer I want to accept but can’t ?

• 
  🦄 UnicornFarts641🦄 (@LegitBoss69) reported 48 minutes ago from Luton, England

  @virginmedia I WILL be going to trading standards. Enough Is enough and your team lie and never Wana resolve or help us resolve the issues Inc fact they break their own agreements with the customers!!! @TradeStandards

• 
  Jason Flynn 💙 (@jasondflynn) reported 55 minutes ago from Letchworth Garden City, England

  @virginmedia Not ‘sorry hit you’ll need to get into another queue for hours and hours because it’s another team and we can’t help you’ That is not how to treat customers. In any business. Someone needs to take ownership of a situation. Truly terrible customer service. #virginmedia

• 
  Tim Read (@TimRead1971) reported 59 minutes ago from Hertfordshire, England

  @virginmedia services might have come back as per your update (terrestrial ones) but they’re now not working again. Channels now ‘not authorised’. How about some proper action and updates.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jenny Roberts (@Miss_JRO85) reported 3 minutes ago

  @virginmedia This would have been useful to know but I wasn’t told this by any of the 4 agents I spoke to. An engineer called me to explain he had fixed the issue - a rusty screw stopping the connection for 8 houses. He was super helpful. Shame no one on the phone could be clear and helpful.

• 
  ndbchnn (@ndbchnn) reported 6 minutes ago

  @virginmedia @virginmedia can you please update me on the service in m30 - it’s been 48 hours no wifi, heating or television.

• 
  Kris Coates (@FyldesHardest) reported 7 minutes ago

  @virginmedia please train your staff to do their job and not waste two hours of my time messaging three agents only for them not to resolve an issue. I just want to cancel, it's that simple.

• 
  Margot (@Baggladee) reported 10 minutes ago

  @virginmedia @mobily_uk Agree, it’s so stupid, wasting everyone’s time!

• 
  stu marklow (@stuuee) reported 12 minutes ago

  get virgin media e-mail to have free use of tnt sports on hbo max for free yay,so sign in i can browse what they have but click to watch DENIED give us some ££££ and your in. thanks for nout virgin.👆

• 
  Leighton J Holden (@LJHolden1986) reported 16 minutes ago

  @virginmedia I need some help. I have had an O2 SIM card tagged onto my WiFi account. I never wanted this but I was told that I could just throw this away and not use it. I am now being charged £7.50 per month for absolutely nothing. Can you please advise on how I deal with this?

• 
  Nottinghill Man (@nottinghillman) reported 16 minutes ago

  @virginmedia I think this has been reported now but our WiFi at W2 4TJ went down on Wednesday evening. A call out engineer the next the next morning merely confirmed that the problem is apparently on the street, not in our house as the engineer apparently thought initially. But no repair yet

• 
  Shaun Todd (@Redveee) reported 16 minutes ago

  @mobily_uk @virginmedia I renewed recently with a few clicks online cause I had to replace my Tivo box for a TV 360 box. I was out of contract and paid £104 for 2 months, new bill for same service is now £64, less than what I was paying in contract. After 12 months it goes up to £69.

• 
  Stu Plays XD 🎮 (@StuPlaysXD) reported 22 minutes ago

  @virginmedia honestly hindsight is great because if I had just waited I wouldn’t of gone with yourself as a provider. £90 a month for constant drops in internet / tv. Your stream box is useless. Massive thumbs down 👎 would not recommend. Should of just renewed with @skytv 👍

• 
  Heidi Service (@KrKoKiKhKeKy1) reported 23 minutes ago

  @virginmedia Ive just had my new bill through £102.34, I've had the same box and internet for years no add ons and my bill is going up and up, I need to cancel my box but keep the internet. If you can't, i will find somewhere else.