Virgin Media Outage Report in Stevenage, Hertfordshire, England
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The latest reports from users having issues in Stevenage come from postal codes SG1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stevenage, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Stevenage, Luton, St Albans, Hemel Hempstead, Hertford, Buntingford, Shefford, Welwyn and Hitchin.
| City | Problem Type | Report Time |
|---|---|---|
 Letchworth Garden City |
Internet | |
| Stevenage |
Internet | |
| Stevenage |
Wi-fi | |
| Luton |
Internet | |
| Luton |
TV | |
| St Albans |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Stevenage, England
Latest outage, problems and issue reports in Stevenage and nearby locations:
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LadyKitty McKatfacelady
(@ladykittymckat) reported
from
Datchworth, England
@virginmedia No, they said it would be fixed by 4pm Monday and that they’d ring me. I’ve had no phone call and still getting issues with broadband and TV
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Sian Milner
(@sianhelena_m) reported
from
Hitchin, England
@virginmedia Is anyone actually reading my tweets… I’ve called 10+ times and no one seems able to help!? Apparently no one here can either…
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LadyKitty McKatfacelady
(@ladykittymckat) reported
from
Datchworth, England
@virginmedia @VirginMediaCC Yes, since the day we signed with Virgin we’ve had our broadband drop out intermittently, I’ve been years trying to rectify it. When it works it’s brilliant, but we seem to go two weeks of good service and a month of intermittent! Call centre said they’ve been aware since June!
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Laura
(@Laurad0707) reported
from
Broxbourne District, England
@virginmedia when I switched to you in April the guy selling the package offered me some Wi-Fi boosters if I had poor signal in parts of my house which I do… now some months in I really do need them and was promised them free of charge so can you make good on your promise please
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Rebecca Dundon
(@Rebeccadundon1) reported
from
St Albans, England
Hey @virginmedia I've been on hold for 20 minutes and I'm losing the will to live. Need help with WiFi password
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Sian Milner
(@sianhelena_m) reported
from
Hitchin, England
@gashead @virginmedia Bizarre that it’s not actually Kelly causing an issue yet they’re being very helpful for me! Unfortunately not sorted! Honestly lost all faith in it being resolved. Never had such an issue trying to get an answer from a company. Hope you get sorted too!
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LadyKitty McKatfacelady
(@ladykittymckat) reported
from
Datchworth, England
Virgin Customer Services are an utter disgrace! @virginmedia I called on Sunday to get our broadband running (it’s been up and down for over 6 months now!) only to have laughing, singing and screeching in the background that sounded very much like celebrating the demise of HMQEII
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia None. Last three phone calls were cut off. I don’t really want to phone again, spend 20 minutes only to be cut off again. Can you help ?
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Alistair 🏴☠️ Burns
(@gashead) reported
from
Hatfield, England
Used to tell my colleagues on @virginmedia to switch to @BT to overcome reliability issues. Moved house and little choice to pick Virgin. No internet or TV for 7 days, fix due by 1pm today. Queried at 1.30pm and 6.30pm, assured it would be today, told to relax. Frankie says BS.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia I am stuck in a broadband contract with u. The upload/download speed is awful. 25 hours to upload a 20 minute video to youtube. 2 mths ive had these issues. Your customer services and fault department cannot fix it. 45 mins on phone. 6 day wait for engineer. Angry.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Totally shocking service from your team today. Nearly 2 hours of calls. Cut off; not being put through to disconnections and effectively being called a liar. Interested @virginmedia ? @MartinSLewis one for you
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Enrique Guadiz
(@EnriqueGuadiz) reported
from
Hemel Hempstead, England
@virginmedia WiFi is an absolute total **** of a service! Reliable WiFi With the hub 5 bullshit! Should be thrown out of the window! No WiFi /service in HP2!
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Nick Chainey 💙
(@NLFG) reported
from
Hemel Hempstead, England
@virginmedia I've tried both of those. I was going to restart the router and see if that made any difference. Appreciate the help 👍🏼
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🎀･ﾟ✩𝒫𝓇𝒾𝓃𝒸𝑒𝓈𝓈 ✩･ﾟ🎀
(@LadyNajaGirl) reported
from
Luton, England
@virginmedia hello, could you follow me so I can message regarding an issue with a hotel wifi? I was given a virgin media email address but no one has responded and it’s been over a month. Thanks.
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Seemtab Ahmed
(@ahmed_knp) reported
from
Luton, England
@virginmedia I’ve been having problems with my internet from last 1 week! Gone from bad to worse from yesterday!!! what’s wrong?
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia @Ofcom - can you help with this situation? As you monitor, telecoms companies; Do you think 3-hours worth of phone calls, being cut off 3 times and 80 minutes on WhatsApp (and counting) is good enough service from @virginmedia just to renew a contract ? #virginmedia
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia No outages. Just issues with my line. There has been for 2 months.
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robbo
(@brobbo55) reported
from
St Albans, England
@virginmedia sort out the wifi in AL4. Been down two days now joke of a provider
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Daymo Alexander
(@Daymoalexander) reported
from
Hemel Hempstead, England
@virginmedia I think @YodelOnline needs a good kick up the behind for being super late and not even letting the customer know! Not a great start so far #newcustomer
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia No there is no outage. My bband has been broken/slow for months
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Europe-Ian
(@europe_ian) reported
@virginmedia absolutely nothing. Been bad for weeks, keeps stopping with the football, very frustrating, have put a complaint in, tried the chat yesterday, nobody bothered to come back to me!
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Mark Hammond
(@invertedworld) reported
@virginmedia Still no contact. This is poor service given the vulnerable customer situation.
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Anthony Biddlestone
(@tonegode) reported
@virginmedia I'm sorry but not going over 7 months of issues again.Please contact Stephanie, not sure if I'm allowed to divulge her surname on social media.The CEO has also been copied in
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Mark Howson
(@MarkAHowson) reported
@virginmedia Ok ta will try about 14:00. Just got a@phone call but it was automated saying we are overdue payment rather than dealing with the current problem of not recognising our request to close account on 12th October. In the letters we did ask for a final statement.
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Richard Adams
(@Pogit) reported
from
Lincoln District, England
@virginmedia The only response is they have given up and will let me out of my contract early. Not a great response for a customer of well over 20 years
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L.R.M Photography
(@LRMphotos) reported
@virginmedia Hi, long standing business customer and cannot get my calls answered. Previously tried twice and gave up after 15 mins on hold each time and at the time 30 minutes with no answer. Why waste money advertising products with a 0800521135 number when you cannot answer
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James Greig
(@j_greig) reported
@virginmedia Hello, broadband seems to be down in G11 5DD area? Have rebooted hub several times, tested it, checked cable etc.
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WOLSNED 🇬🇧
(@wolsned) reported
Anyone in Plymouth experiencing problems with Virgin Media broadband? Upload speed is almost zero during the day (6am - 6pm), making it impossible to work from home. @virginmedia has not offered any solutions, not returned calls, truly worst company ever! Small claim incoming.
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Antonia Maguire Natural Health
(@antoniamaguire) reported
@virginmedia Yes .. As a ‘courtesy’ They have agreed to backdate it till 16th Nov!! So I apparently still owe hundreds of pounds for a service I haven’t been using & been trying to cancel since Sept. Go figure! I wouldn’t go back to virgin media for all the tea in China
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Antonia Maguire Natural Health
(@antoniamaguire) reported
@virginmedia ‘’Pay the full amount’ is hardly a resolution but I’ve had an email saying the complaint has been resolved… Which it clearly hasn’t… Because I still have to flipping well pay for a service I haven’t been using!