Virgin Media Outage Report in Stevenage, Hertfordshire, England
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The latest reports from users having issues in Stevenage come from postal codes SG1 and SG2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stevenage, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Baldock, Hertford, Welwyn Garden City, Luton, Stevenage, Henlow, Hoddesdon, Hemel Hempstead, St Albans, Hitchin, Hatfield and Ware.
| City | Problem Type | Report Time |
|---|---|---|
 Letchworth Garden City |
Wi-fi | |
| Baldock |
||
| Hertford |
||
| Hertford |
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| Welwyn Garden City |
Internet | |
| Luton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stevenage, England
Latest outage, problems and issue reports in Stevenage and nearby locations:
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Amanda
(@lavallinamanda) reported
from
St Albans, England
@virginmedia having real issues with broadband who can we connect with
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Nuba
(@nubasutra) reported
from
Welwyn Garden City, England
@virginmedia hello. I need to book an engineer. I have managed to speak to one of your technicians who said I need to book through the chat but I am getting no response. Please help
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D A N
(@DannyJamesEarls) reported
from
Stevenage District, England
Charity stream raised £290 quid for the NHS tonight before the @virginmedia internet cut out with 5 games to go. Everyone was class getting involved. Will try to complete tomorrow.
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Nuba
(@nubasutra) reported
from
Welwyn Garden City, England
@virginmedia I need to book an engineer. I cannot work without Internet. Please help
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dicky jones
(@dickyjones88) reported
from
Luton, England
@Wormdogg @c_tugendhat @LaurenceWreford @virginmedia Oh I’m glad I’m not alone on this! @virginmedia customer service is so bad they think it’s perfectly normal to need to reset your hub 5 times a day! Given the chance I would shove that hub up @richardbranson backside
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stevie hind
(@steviehind) reported
from
Stevenage District, England
@virginmedia why is it so difficult t change my package on your website. I understand your phone service is busy, but it shouldn’t be so hard to navigate on the website
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benj clews
(@benjclews) reported
from
Letchworth Garden City, England
I can’t figure out who the biggest ******* is: the previous owners of our new house who didn’t bother to cancel their Virgin Media broadband account or @virginmedia who won’t set up my broadband until they cancel it #incompetentTwats
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dicky jones
(@dickyjones88) reported
from
Luton, England
@virginmedia your customer service is dreadful I am a key worker trying to help keep the medical supply chain open to ensure people get the vital medicine They need but WiFi keeps overheating when I call you customer service you just hang up on me! I’ve tried 5 times #shocking
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Shelbs Rist
(@shelbsrist) reported
from
Stevenage District, England
@virginmedia No service at SG2... please help! 😭😭😭
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Terry Mackie
(@terrymac51) reported
from
Codicote, England
@iestyntdavies @virginmedia Sorry to hear this. Such a waste. Immensely frustrating for all. Hope service resumes soon. Imagine being one of the families that have no online access at all, because can’t afford it. Less frustration but what a desert they now inhabit. And govt doesn’t give tinker’s cuss.
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D A N
(@DannyJamesEarls) reported
from
Stevenage District, England
@virginmedia internet been down for 12 hours. Tried restarting it. Not working. All lights blue. Help please.
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Edwin
(@Edgarcia2Edwin) reported
from
Hemel Hempstead, England
@virginmedia please can you disconnect me as soon as possible. Your service is appalling and your price hikes are ridiculous. Contact me ASAP seeing as I can't even get into My Virgin Media. I'm fuming.
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Becky
(@beckybaldock77) reported
from
Baldock, England
@virginmedia bill was supposed to be reduced to accommodate the lack of Sky sports, bt sports etc etc etc. But no. Great. Thanks. Final nail in the proverbial coffin. Customer loyalty accounts for nothing with you. Will be looking to go elsewhere.
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Paul Clarke
(@Clarko2000) reported
from
Welwyn, England
If we only learn one thing from lockdown it’s how awful the UK broadband network is. Rare to see an interview on TV or do an online meeting without some sort of glitch or hang-up! @bt_uk @TalkTalk @virginmedia @VodafoneUK @SkyUK (top 5 UK providers)
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Jess Fisher
(@jessfisher10) reported
from
Stevenage District, England
@virginmedia I have just been on hold for 54 minutes trying to get hold of someone to assess my account I finally spoke to someone and it’s STILL NOT WORKING I still can’t access online account please can someone help me
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D A N
(@DannyJamesEarls) reported
from
Stevenage District, England
Charity stream planned all day tomorrow with no issues all week. Current internet status: ****** with no signs of improvement. Thanks @virginmedia
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Jamie Carbin 🤔
(@JamieCarbin) reported
from
Luton, England
@virginmedia Absolutely useless! Was on hold for 50 minutes and suddenly you terminate the call. I’m sure if I cancel the direct debit I’ll hear from you quick enough! 🤬
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Nuba
(@nubasutra) reported
from
Welwyn Garden City, England
@jay_rutherford @virginmedia I have the same issue. No connection for 5 days now. I can't work this is a huge problem. Can't get through to anyone. I need this sorted ASAP
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craig stichbury
(@craigstichbury) reported
from
Upper Sundon, England
@vmbusiness hi we have an outage on a business dedicated line ruddy joinery mk455bs stuck on hold for support with no answer can you advise what the issue is please.
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Lee Badham 🏴
(@b4ds_73) reported
from
Stevenage District, England
@BellMelly Hahaha me too... Until my @virginmedia cut out..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Davies
(@studavies1982) reported
@virginmedia Yep. No issues. 3 times a week for months would be a pretty fault in the area. You’d sort that because it would be unacceptable. The same doesn’t apply for me with the super hub. The all singing, all dancing, speaks 48 languages and communicates with aliens super hub!!!
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Geoff Baldock
(@Geoffb85) reported
@virginmedia having WiFi connectivity problems in RG4 - any idea of resolution?
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jay
(@jay35608945) reported
@virginmedia Hi Virgin Media, the tech has just been to set up my internet connection & service was lovely. I received an email about the visit, but no survey has come through. I’d like to leave (Kevin) a good review.
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Annie Smith
(@Cappygolightly) reported
@JulietteSims192 @virginmedia My sympathies. It should be tech support team. Took me a few tries & no action until I threatened to leave after 6 weeks of dual provider use. They charge rental for boosters. Still use an ethernet to get a decent signal in hard to reach spots. The routers are short range.
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Anthony P
(@don_ants) reported
@virginmedia is it strategy to keep cutting off the call when someone wants to cancel a service. Four calls made and four times I’ve been cut off. Awful service.
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Rosa Pea
(@RosaPea2016) reported
@virginmedia That is the problem! Nobody answers this phone number past 5pm. I work mon-fri 8am to 5pm with no access to a phone during the day. On WhatsApp, I have to restart everything from the start. It is depressing and stressful after a long day at work.
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Matt Browne
(@mattlfc78) reported
@virginmedia That’s also an issue as I’ve been on the phone numerous amounts of time and no one has helped me one bit hence why I’m on here. The online help didn’t help me and also the WhatsApp number you have didn’t help me either hence the frustration
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David Fielding
(@fieldawg) reported
.@virginmedia I’ve tried to cancel my subscription three times now. Raised a complaint to cancel it, which you stated has been complete, and then you still take out money and charge a late payment fee. What’s going on?
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Sarah Clark🌹🏴🏉
(@Canarymummy) reported
@virginmedia I didn't agree to take an additional contract as the virgin media account is in my husbands name. I also didn't raise a complaint as I didn't feel it necessary at the time.
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Dolbs
(@MillwallDolbs4) reported
@virginmedia No nothing, absolutely awful, horrendous customer service and guess what, you're also wasting my time cos you supposedly can't help either!!!