Virgin Media Outage Report in Stevenage, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stevenage come from postal codes SG1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stevenage, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Hatfield, St Albans, Hitchin, Stevenage, Hemel Hempstead, Letchworth Garden City, Welwyn Garden City, Harpenden, Ware and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Internet | |
| Luton |
TV | |
| Luton |
Internet | |
| Hatfield |
Wi-fi | |
| St Albans |
Total Blackout | |
| Hitchin |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stevenage, England
Latest outage, problems and issue reports in Stevenage and nearby locations:
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XxSousaxX
(@sousax_x) reported
from
Broxbourne District, England
@Sabrina62517017 @virginmedia Yes i have same issue in EN8 absolutely nothing
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🦄 UnicornFarts641🦄
(@LegitBoss69) reported
from
Luton, England
@virginmedia Doesn't help me now does it when I've borrowed the money to get my services on and STILL I can't even get through on WhatsApp? (Can't call due throat and voice issues at the moment)
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🦄 UnicornFarts641🦄
(@LegitBoss69) reported
from
Luton, England
@virginmedia Mixture of things . I don't even feel like a valued customer with you guys.
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Matt Adcock
(@Cleric20) reported
from
Hitchin, England
@virginmedia I’ve been a customer for almost 27 yrs with you guys - was being offered an upgrade to broadband…
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Weanie4🇬🇧🏴
(@Weanie4) reported
from
Stotfold, England
@virginmedia why do you advertise high broadband speeds yet I never get over 17mbs more often in single figures, whenever I phone up it improves for 24hrs, your helpline is a waste of time and I regularly get outages as well, as in most days
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🦄 UnicornFarts641🦄
(@LegitBoss69) reported
from
Luton, England
@virginmedia Sent in a complaint already but no luck on getting my services sorted
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Lisa 🏴🇬🇧🐶⚽️🍺
(@loobylou470) reported
from
Stevenage District, England
Cheers @virginmedia, I finally get to sit down to watch some TV after being on the go for the past 17 hours to find network errors with my V6 box followed by a huge update. I really enjoy spending what little time I have in the evening rebooting and unplugging cables #frustrated
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Enrique Guadiz
(@EnriqueGuadiz) reported
from
Hemel Hempstead, England
The only good thing these new @virginmedia super hubs are good for is flying out of a window! Dropping internet connection like AH dropping her package on JD’s bed! Fricking awful service!
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Jesse Bryce
(@jesseb4me) reported
from
Luton, England
@muppetkeeper @virginmedia @TalkTalk Plus at almost double the speed. No idea why they need to make it so difficult to get a good deal. But for continuity of service, and not having another piece of obsolete hardware lying around, I’ve taken it.
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Ella A Cutler
(@angelstorm13) reported
from
Hatfield, England
Urgh! And once again #virginmedia is down. No Internet, WiFi, broadband etc. They raise their bills to above inflation and still the same crappy service. @virginmedia
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🦄 UnicornFarts641🦄 LegitBossQueen69🦄
(@DawnHar90476836) reported
from
Luton, England
@virginmedia Your agent was also very rude yet reckoned I couldn't make a complaint.
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🦄 UnicornFarts641🦄
(@LegitBoss69) reported
from
Luton, England
@virginmedia I WILL be going to trading standards. Enough Is enough and your team lie and never Wana resolve or help us resolve the issues Inc fact they break their own agreements with the customers!!! @TradeStandards
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Chanders
(@chanderson76) reported
from
Stevenage District, England
@virginmedia 46 minutes on chat going round in circles…..any chance of some customer service?
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🔑 Shawn 🔑
(@s_mann71) reported
from
Broxbourne District, England
@virginmedia usless customer services, been without Internet and TV all day now 😡😡😡
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Paul Newby
(@paulnewbz) reported
from
Hoddesdon, England
@virginmedia my router is showing a message saying update in progress. It’s been like this all day. Service status says the networks being updated but fix by 3pm. Is there a fix? I cannot log in to the router.
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🦄 UnicornFarts641🦄 LegitBossQueen69🦄
(@DawnHar90476836) reported
from
Luton, England
@virginmedia Very angry. And upset. Been at this since 9am today. And its such awful customer service. I will be looking for new provider
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Sav..............
(@savvaschristo) reported
from
Hoddesdon, England
@virginmedia your company has the worst custermer service that I have ever had in my life. Spent nearly 2 hours on the phone today being cut off and transfered and now on whatsup since 4.15pm until now still waiting to be dealt with. VIRGIN YOU ARE COMPLETE JOKE OF A COMPANY.
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Lisa 🏴🇬🇧🐶⚽️🍺
(@loobylou470) reported
from
Stevenage District, England
@virginmedia The box is knackered, it's flashing lights, going between the welcome screen a strange black screen with white box and arrow (?) and then off again. I've contacted support and an engineer is coming out on Thursday
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Rav 🤓
(@smileyrav) reported
from
Hitchin, England
@virginmedia Hi I'm trying to contact you via the phone number sent to me by post to cancel the services I currently have with you but have been on the phone for nearly a hour now with no answer, do you have the operating times for your price change number? Thanks
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Lisa 🏴🇬🇧🐶⚽️🍺
(@loobylou470) reported
from
Stevenage District, England
@virginmedia So you've just admitted you've had an increase in custom, meaning an increase in profits, yet I and other customers have to pay for you to expand your network? Greedy, greedy, greedy. Pay for it yourselves. Just seen the same package thru @bt_uk for £21 a month less. Bye
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony Pinnick
(@AnthonyPinnick) reported
My @virginmedia broadband stops working out of nowhere. They can’t send an engineer until Saturday. Then I look outside and there’s a virgin van parked right outside. Customer services can’t tell me anything and hang up on me. Nice.
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Karl James
(@KarllJamess) reported
@virginmedia I've got the app it's optimised my WiFi in my bedroom and it's still super slow. Also if I want your booster I have to pay £5 extra a month which I cannot afford!
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D'Arcy
(@D_W_James) reported
@virginmedia why is my internet down?? Run your diagnostic device and it's not helping me at all
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James Hughes
(@mcneill1967) reported
@virginmedia Oh I will despite the shoddy service.
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Andrew Cousins
(@andycousins1) reported
@virginmedia Tivo box hard drive burnt out (is what I was told on the phone), Internet in only one room, and even in that room it drops in and out often. 2 cancelled engineer visits. Awful from virgin media. And as I say you now want to charge me to leave! Absolute Audacity. Shambles.
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jamie maguire
(@jaymaguire10) reported
Ur internet is fukin ****!!!! @virginmedia
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jennifer spearman
(@lovevibe2) reported
@virginmedia I'm a customer already, and recently requested it as I'm moving to you from my network. They sent it in the post!
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ClergyHusband
(@Clergy_Husband) reported
@virginmedia Hi Virgin media friends. I’ve been on hold on your WhatsApp support chat for 3 hours. Any chance of talking to a human soon? I’ve had no internet all day!
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Kristofer Spikereit
(@Spike007Rite) reported
@virginmedia I get that you won’t have an answer. Neither do the forums. Just frustrated at the poor service. Seems a bit of a brush off to a different place rather than on your Twitter feed.
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Cam
(@camtheoz) reported
@_S_A_C__ No it's us too, in Hertfordshire. It's been down for 7 hours now, broadband and tv. Worst I've ever known. #virginmediadown #VirginMedia