Virgin Media Outage Report in Stevenage, Hertfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stevenage come from postal codes SG1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stevenage, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Stevenage, St Albans, Letchworth Garden City, Hatfield, Hitchin, Ware, Hertford and Hemel Hempstead.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Internet | |
| Luton |
Total Blackout | |
| Stevenage |
Wi-fi | |
| St Albans |
Total Blackout | |
| St Albans |
Total Blackout | |
| St Albans |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stevenage, England
Latest outage, problems and issue reports in Stevenage and nearby locations:
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John Shirley
(@johnr_shirley) reported
from
Luton, England
@tweetlch @virginmedia @maclean132 How rude....
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Yeankarh
(@smokinghawt) reported
from
Luton, England
@a_kiwi_fox @ameliadenys @virginmedia At least in the 80s we knew there were limited modes of communication. In 2019, customer service is key 🔑 so thy should have found a way to communicate with us even if it means liasing with another competing network.
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@solomonsifa @virginmedia Sighs bunch of wasters.... World's going to hell in a hand cart Dom.... Just finished my reviews emulating your advice... And whirlwind has hit... 2 clients poasi ly of post MIFID2 reports from DFM... Internet down and xmind my go to linking process goes... Sighs😭😭😭
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susan brunton
(@tilly1969) reported
from
Hertfordshire, England
@virginmedia no WiFi signal upstairs help !
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fergal
(@fergal_rarkey) reported
from
Hitchin, England
@virginmedia hi, our internet is dropping out completely and Iam having to reset router at least once per day. When it’s on, it’s fine. This is a reoccurrence of an on going issue. Please help
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Let's open a new. Omplaint.. I can comain about the... Complaint... The return packaging etc... Cue response
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia It's been 3-4 weeks I even complained the complaints team never rung back.. So I've all these routers because of your(Virgins) incompetence & you'd charge me. Go ahead please let's see with the regulator says..Be advised I print off all tweets and record all calls have a nice day
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
So over joyed we had Internet... 1st day I get to test and. Yep ping test proves getting less than 33% of my paid for service. One of 2 options. 1 @virginmedia are screwing up again (occurs often) or 2. The Hub 3 still has xesign/systems faults.. Last time replaced with hub 2.5
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David ☮
(@Trantum_UK) reported
from
Luton, England
@virginmedia Apparently they are working to fix a performance by 13th... pathetic if true
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia 4 weeks on no return packages I will be grudgingly use your link but this service is shite
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Your next reply is.... Sorry we can't deal with.... Your company is rapidly getting like our big banks to big to fail but crap at your job...
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Never got one....
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@ModsReloaded @virginmedia Erm not blocked just poor Internet speed I think... Although you may be right
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Helen Lawrence
(@Helenjaneslaw) reported
from
Hemel Hempstead, England
Unacceptable @virginmedia!!! My husband bought an EE phone and now following the migration he can't use it so has no phone. Virgin mobile's response "buy another phone". No help whatsoever. Terrible customer service.
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Made an official 2nd complaint... Yiu have until Tuesday to resolve
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia FGS I've raised it twice.. No one gave me a ref... Let's be honest your Indian offices nice as they are have an issue... They get you off the line and do not log
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David ☮
(@Trantum_UK) reported
from
Luton, England
@virginmedia Area. Joke. Your website service page says no issues with broadband
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia There is one address no others and I have never made yiu aware of any others...... Because.... There isn't any... Its continuous incompetence... Nothing else... Fool me once shame on you.. Fool me twice.... Time to start looking at your competitors I think
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Jason
(@Jason47586641) reported
from
Stevenage District, England
@virginmedia awful website, disgusting service and ignore old customers
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𝗖𝗹𝗮𝗶𝗿𝗲 𝗕𝗼𝘆𝗹𝗲𝘀, Success-Matters.com
(@ClaireBoyles) reported
from
St Albans, England
@virginmedia Looking at that link is useless it's not 4G or 3G I have a problem with, it's voice calls not data
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Spooky Taylor 🎃 🦇 💀
(@stuartctaylor) reported
@virginmedia Hello again. You're obviously under a lot of pressure considering the spelling and grammar issues, so I'll ask again - please may I have a direct number for second line support? You don't need any information to provide that - just copy and paste it from the support screen.
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rak_man
(@RMan70) reported
@virginmedia Thank you but i still don't have any service I now have 2 flashing green arrows on the box !
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Pratik J. Jasani
(@Jasanipratik) reported
@virginmedia Hi HS. I did a few times. At first had to wait for a long time and then the Internet worked for a couple of minutes and then went down. The second and the third time, the same happened. The 4th time, I was waiting to be connected to your IT dept when it started to work.
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Andrew Long
(@ialc2009) reported
@virginmedia Part of the problem is that whilst chat/automated responses account for 95% of problems, trying to sort out a non-standard problem like this is far too difficult. It's already helping me make my decision when the contract ends.
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Maddie May 🥞🌮ᘛ⁐̤ᕐᐷ🏠🥂
(@MaddieMayNot) reported
@stuartctaylor @virginmedia Right? And then when I try to contact the complaints procedure (which I did before I tweeted) of course there's only a robot at the other end. Feels like one very long, bad April Fool's Joke 😤
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Sarah ☆
(@sarahinthestars) reported
@virginmedia Hi, service is fine. The channel is till not working.
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ｓｔｕｂａｔ
(@stubat_) reported
@virginmedia I did that and it says it's fine. No problems detected. But then the fact it keeps cutting off begs to differ. Like I said my friend on the other side of town is having the same problem so?
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JV
(@jjvvvvvv) reported
@virginmedia Yes, an engineer was scheduled for this morning. They have not shown up. We are attempting to set up a new broadband contract and therefore the service request was for that. Please let me know how to arrange the webchat and we will join.
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Just Joe
(@standiscrackers) reported
@virginmedia Hey can you please explain to me WHY i have been charged for using my home phone when it is NOT EVEN PLUGGED IN. This is now 5 times you have charged me for using my home phone yet i have never once used my home phone to call anyone in the 4/5 years I've had it.
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Kristofer Spikereit
(@Spike007Rite) reported
@virginmedia I honestly don’t know what the forum is going to do if your outage continues in our area. I just wish as an organisation you would be truthful to your customers instead of deferring to different social channels in the hopes that we will give up and the problem will resolve itself