Virgin Media Outage Report in Stevenage, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stevenage come from postal codes SG1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stevenage, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stevenage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stevenage, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Hemel Hempstead, Letchworth Garden City, Welwyn Garden City, St Albans, Hitchin, Stevenage, Harpenden, Hatfield, Ware and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Internet | |
| Hemel Hempstead |
Total Blackout | |
| Letchworth Garden City |
||
| Luton |
Internet | |
| Letchworth Garden City |
Internet | |
| Letchworth Garden City |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stevenage, England
Latest outage, problems and issue reports in Stevenage and nearby locations:
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Natasha Bowey
(@NatashaBowey) reported
from
Hatfield, England
@virginmedia I am having trouble with my broadband which is affecting my Tv service (itv hub, bbc iPlayer) as I can’t speak to anyone via the phone can you please advise what I need to do?
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Martin Sloan
(@MrMartinSloan) reported
from
Stevenage District, England
@virginmedia when’s your messaging service back available. I’m waiting to find out how I can end my contract? because it’s become so expensive but can’t get through on the phone and now can’t even use the messenger service
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JBailey
(@digs9292) reported
from
Welwyn Garden City, England
@andygoldstein05 @VirginAtlantic Same with @virginmedia worst company in the bloody world.
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Paul Clayton
(@PaulClayton25) reported
from
Stevenage District, England
@virginmedia very unhappy with your mobile team this evening!! Yes I failed my security questions but you wasn’t willing to help me and my query, I even asked for a call back and you said no!! What company doesn’t offer call back service!! Very disappointed🤬#badcustomerservice
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Paul Shears
(@PaulTShears) reported
from
Broxbourne District, England
If this pandemic has highlighted anything, it's just how bad @virginmedia are at delivering on their promises. I'm pretty sure my connection has been down as much as it's been up over the last 3 months.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia NO!!! The mostest disappointing customer service. Really. @ladyjaney75 @ComplainingCow
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@ladyjaney75 @virginmedia @ComplainingCow Its terrible isnt it. I still dont have any contact from them. VIRGIN all i need is my landline number so i can set up my @EE Broadband!!!!
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Ben Walsh
(@BenjiBoyW) reported
from
Kimpton, England
One time I got accosted by a @virginmedia person on a street, trying to get me to sign up. I told him there was no chance of that happening due to their awful customer service. He gave me a curse heavy reply, telling me how useless I was. I'm still with Sky.
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Nate-su Dragneel 🔥
(@iNathanM) reported
from
Letchworth Garden City, England
@MrLeeNingLive @virginmedia Virgin have been awful at my current flat! Moving to Sky in my new flat - my mate that has it gets MUCH better connection 😩 When Virgin came to check my speeds they also suddenly went to the right numbers when they visited 👀
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@_bronni @ladyjaney75 @virginmedia @ComplainingCow @EE @BBCWatchdog Ooohhh @bbcwatchdog can you help. Virgin are holding me to ransom. My service is cancelled..26th July my service ends .but they wont give me my landline to switch to EE!!!
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JBailey
(@digs9292) reported
from
Welwyn Garden City, England
@SkyUK help me out guys. @virginmedia are awful. Need new TV and Broadband.
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Mariam
(@Maz_1977) reported
from
Luton, England
@virginmedia the absolute worst WiFi provider
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Erin Dog
(@Erinthedog) reported
from
Stevenage District, England
@virginmedia Thanks for the reply, 40 mins on hold to the call centre, the network connection had been lost, was talked thru resetting it. All working now.
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Paul Clayton
(@PaulClayton25) reported
from
Hitchin, England
@virginmedia #virginmobile last night I was disgusted in your customer service when talking on phone. So you advised me to use the messaging service, what a great service.
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Mike
(@MikeJoiner1965) reported
from
Harpenden, England
@virginmedia Sorry for late reply. I know my sim contract is about to end. When I tried CS I explained the issue I have. I asked if I could cancel the sim when the contract expires during that call. He told me a date to call back. Because of memory issues I forget date.
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Kevin Fuller
(@Kevkenny73) reported
from
Hitchin, England
@virginmedia why cannot I speak to anyone ! 5 days ... 4 hours on a chat and a promise of a txt link ! Terrible customer service @sky coming to you !
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Natasha Bowey
(@NatashaBowey) reported
from
Hatfield, England
Please @virginmedia I need your help!! Been on hold ages now!!! This is not fair on your paying customers!! Just bloody answer your phone!!
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Solum
(@Solummm) reported
from
Broxbourne District, England
@virginmedia internet down in Hertfordshire cheshunt is this a known problem have restarted and reset router
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia I've just made a complaint. My broadband contract is up for renewal 7th July, but you only just sent me a letter this week telling me monthly bill was changing from £38 to £54!!. This letter should have been received 30 days before 7th July!! @ofcom @KatieMorley_
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Kevin Fuller
(@Kevkenny73) reported
from
Hitchin, England
@virginmedia no one answers your phones, online web chat cut me off after 4 hrs waiting and you don’t reply to my messages on here! What do I need to do to get help from you guys, it’s a joke!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Snowden
(@BS75Photo) reported
@virginmedia is there a problem in Morley Leeds for connection? 😫
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Libby
(@LollyPopLotus) reported
Started conversation with Virgin Media at 09:40. Was transferred to retentions 2 hours ago. Still waiting for them to respond. Not their fault - busy and tech issues. But my god is it frustrating (for them as well, I imagine) - ok, whiny tweet over 👍🏻
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Giles Stoakley
(@GilesStoakley) reported
@virginmedia once again this is the most terrible customer retention. As a long standing customer you are now asking me to pay £250 per year more than a new customer for the same service. I am baffled and disappointed by this policy. #broadband
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Ffy S ❤️🏴❤️🐘
(@FfyX) reported
@virginmedia Why am I now being told I’ll be sent a LETTER to change my password?? I answered the sec Qs correctly but now a letter will take 5 days. Why can’t I do this online, like all other password changes? Is it a delay tactic? Cancel my contract NOW, as requested.
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Scott Robertson
(@Scotteboy75) reported
@virginmedia Issue is there’s been no one here to even check as I’m working from home.
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Matt Burnard
(@MattBurnard1979) reported
@Lordlinley @virginmedia Cowboys mate I just had them on the phone and the service they provide is shocking
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Harriet Sutherland
(@Harriet_MCR) reported
@virginmedia The customer care team are not helping the customer or showing any care. Who do we speak to about Virgin's awful service and terrible actions to a vulnerable person? Is there anyone who can cancel the package without charge and put this right? Customer care cannot.
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Louise
(@Louise63544316) reported
@virginmedia and before ask there are no known problems but when I check my status it says there is an issue, to check back in 23hrs and you will book an engineer!
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CRON1N
(@CRON1N_) reported
@virginmedia Nope no fault reference just that they would log the complaint and fault. Still terrible today and affecting working from home.
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Mike Walker
(@MikeWalker2012) reported
from
Poole, England
Just had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!