Virgin Media Outage Report in Welwyn, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Welwyn, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Stevenage, Radlett, Luton, Ware, Waltham Cross, St Albans, Letchworth Garden City, Welwyn Garden City, Hoddesdon, Hemel Hempstead, Flitwick, Hitchin and Potters Bar.
| City | Problem Type | Report Time |
|---|---|---|
 Stevenage |
Wi-fi | |
| Radlett |
Internet | |
| Radlett |
Wi-fi | |
| Luton |
Total Blackout | |
| Ware |
Internet | |
| Radlett |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Welwyn, England
Latest outage, problems and issue reports in Welwyn and nearby locations:
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Andrew Baxter
(@baxand) reported
from
Enfield Lock, England
@virginmedia Broadband down since 5pm .. Is there an outage in N21 area ? Do you have an estimate for the fix ?
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stevie hind
(@steviehind) reported
from
Stevenage District, England
You’re seriously delusional if you think I’m gonna pay another £15 when @SkySports & @virginmedia are already fleecing their customers for our footy fix
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David Walton
(@Notlaw7) reported
from
Hatfield, England
@virginmedia what is going on in Hatfield, Herts? No internet since 1.30pm, website says fix by 11.15pm yesterday! People have to work from home. No info? Very bad show.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia ive just wasted 30 minutes of my time on the phone to your billing customer service. I have an outstanding complaint that no one is helping with dating back to July re end of contract price rises £30 to £54 with no communication prior. Please offer a resolution.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@Blonde_Nutter @Clarkey_44 Virgin media for me. Would have sky q but internet with them here is awful!
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia can you tell me if there is an Internet connection problem in the Hitchin area please SG52SD. Haven’t had WiFi for 3 hrs now
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MiaMc
(@65moon) reported
from
Broxbourne District, England
@virginmedia why does my TiVo box only record partial programmes? So annoying to sit down to watch a film to find it’s only recorded 28 minutes 😡I have two boxes and it happens on both. Why am I paying for a non-service? This needs to be fixed ASAP
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Liza Hartley
(@LizaHartley) reported
from
Hemel Hempstead, England
@virginmedia I have been cut off my call 3 times this morning! I am trying to cancel my cancellation as decided to stay with Virgin. I need to have this sorted today. I need a call back. I have been on the phone now for nearly 2 hours!
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Tangerine Stu of Stevenage
(@StuartLenney1) reported
from
Stevenage District, England
@virginmedia why can’t I send a Direct message I have a problem which needs sorting and I don’t want to publish it on here
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Patrick Hughes
(@Salientwork) reported
from
St Albans, England
@virginmedia No broadband at all. Have tried resetting router but doesn’t help. Green arrows flashing on front of router. When I call get sent to website; when I go to website it says call. Would appreciate your help!
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Nealsmartie
(@nealius) reported
from
Hemel Hempstead, England
Some real rubbish from @virginmedia at the mo..broadband outage bordering 24 hours, I bet they don’t contact me with a compensation offer, I’ll no doubt have to chase it...
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Chris Park
(@CParkus) reported
from
London Colney, England
@virginmedia It’s happened a few times now. Not sure what can be done about it? UK has slow internet speeds across the board no?
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MiaMc
(@65moon) reported
from
Broxbourne District, England
@virginmedia I am so sick of paying for a service which I’m not receiving. My TiVo box only ever partially records programmes. SORT IT OUT
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
Shoddy customer service from @virginmedia compared to amazing customer service from @EE. Called EE today, immediately crediting my broadband bill after an error. Virgin media complaint still outstanding after two months.
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Ollie Bedborough
(@Ollie_Bed88) reported
from
Enfield Lock, England
@virginmedia trying to get the PAC code via texting you as instructed but keep getting a reply saying you can’t do it right now!!! I need it ASAP, please help 🙏🏻
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stevie hind
(@steviehind) reported
from
Stevenage District, England
You’re seriously delusional if you think I’m gonna pay another £15 when @SkySports & @virginmedia are already fleecing me for my footy fix
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Darkdaz
(@darkdaz101) reported
from
Stevenage District, England
@PaperGoblin @virginmedia Don't you just love issues when u don't want them. They could of told you they will be doing updates first. Silly virginmedia but I no your pain
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Rachel Wiles
(@rachwiles) reported
from
Hertfordshire, England
@virginmedia please can you let me know how to contact you? I pay a stupid amount of money to you each month for all your channels and still can’t watch football on my phone/device - disgraceful
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Chris Park
(@CParkus) reported
from
London Colney, England
Fibre with @virginmedia is so slow I can’t even stream 720p without serious buffering. What is your network built on? Homing pigeons? At least that would explain the hordes around Trafalgar Square preparing to transmit Instagram selfies from basic tourists.
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Chris Park
(@CParkus) reported
from
London Colney, England
@virginmedia Over WiFi, but my router is in the same room with direct line of sight to the device so most likely the network.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mel
(@fortis_semper) reported
@virginmedia Hi. Someone rang me today regarding Virgin switching my phone line to an internet phone, but they weren’t able to give any info about the Emergency Backup Line. My signal is often poor at home and I need a landline in case of emergencies, that doesn’t rely on power
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Daniel Jones
(@Dannyjonessss1) reported
@virginmedia why have I been on hold for over an hour to cancel my service!
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JP
(@Squigion) reported
@virginmedia so you've told me my bill will increase 23% soon and now your service is playing up and being intermittent to the point where I basically have no internet...
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Tom Dodds
(@Tom10ZiGTech) reported
@virginmedia -wifi down yet again with new Hub 5. Five hours of disco colours from the hub despite hard resetting multiple times. Help…
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IDIC
(@CharlieIDIC) reported
@virginmedia been up n down all day, never fixed
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Toto Di Vita
(@TotoDiVita) reported
@virginmedia Of course you can’t share @virginmedia no more than I can share a photo of The Loch Ness Monster sitting in my bath. It’s hard to share something that may not exist in the format you claim. 1. Fault Identified 2. Add to list 3. Tell customer we are working hard 4. Repeat item 3
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harriet
(@harriet_k_e) reported
@virginmedia my virgin tv box is driving me insane. None of the apps are working - so I can’t watch anything but live tv, it’s so slow and glitchy. I am fed up - paying stupid amounts for something that doesn’t work
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Andy G
(@LincolnMOD) reported
@virginmedia She thinks it’s a QuickStart box so assuming that’s a self install? She has said I’d know how to set it up which I do so that’s not an issue but to leave her overnight with no landline someone as dropped the ball… we’re leaving her a mobile tonight until she’s back with a phone
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David Jones 🤦♂️
(@askdavidjones) reported
Broadband down. I'll cut @virginmedia some slack, I've only had one outage, lasting about half a day, since the first lockdown, which is a pretty good service level when you think about it But please get it fixed asap.
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Sam.mac.crochets
(@sammac_crochets) reported
@virginmedia Yeah no problem will try again tomorrow thanks just seems a waste of an engineer visit if it’s a more localised problem