Virgin Media Outage Report in Welwyn, Hertfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Welwyn, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Radlett, Luton, Stevenage, St Albans, Letchworth Garden City, Waltham Cross, Hatfield, Hitchin, Ware, Hertford, Hemel Hempstead, Flitwick and Bricket Wood.
| City | Problem Type | Report Time |
|---|---|---|
 Radlett |
Total Blackout | |
| Luton |
Internet | |
| Luton |
Total Blackout | |
| Stevenage |
Wi-fi | |
| St Albans |
Total Blackout | |
| St Albans |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Welwyn, England
Latest outage, problems and issue reports in Welwyn and nearby locations:
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Gibbo
(@Gibbothehammer) reported
from
Flitwick, England
@virginmedia MK45 area down again!!
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Mel B
(@crimimel) reported
from
Welwyn Garden City, England
@virginmedia Hope we’re getting a refund for lack of service as daughter is trying to write her 10,000 word dissertation but very difficult to do without internet. Should not advertise deals to new customers if you don’t bother sorting out the network issues. Cancelling
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🆎
(@_Brady1_) reported
from
London Colney, England
@virginmedia Why are my sky sports channels not working but others are , getting error CS2004 . I’ve reset the box numerous times and checked the cables .. on my other box in another room all channels working fine ??
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia Been a customer for 10 years, now thinking of leaving as a result of: 1. Remote control for 360 upgrade don't work and despite promises hasn't been fixed. 2. Hours wasted on the phone. 3. Conflicting and incorrect information from Customer Service resulting in above
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Sandeep Pandya
(@spandya1) reported
from
Watford District, England
Called @virginmedia , now a technician booked. Outages are now common, there’s little communication from @virginmedia on actual status, even the service status page is usually out of date and the call centre staff admitted to me they don’t know what’s going on.
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Sandeep Pandya
(@spandya1) reported
from
Watford District, England
@virginmedia broadband is up and down again, today in WD17. Are you continuing to experience general service issues ?
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
@virginmedia There are always issues in this area. I would suggest that most the equipment needs replacing. But I won hold my breath
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mindbodyrevival_coach
(@mindbodyrevival) reported
from
Enfield Lock, England
@virginmedia 16 years of loyalty means absolutely nothing to this company! Even when we were transfered to the disconnection department the woman was extremely rude! No wonder more people are going to @SkyUK 🤬
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Ella A Cutler
(@angelstorm13) reported
from
Welwyn Hatfield, England
Yet again dispicable lack of customer service from #virginmedia for the 7+ hr outage. Not even one tweet. Your customer service dept needs sacking! How can you run a company like this and charge us so much! @virginmedia #virginmediadown
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
@virginmedia Not now there isn’t. But there was no service at 8am until 10.30. T happens on a regular basis but it doesn’t stop the price going up.
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Grant Osborn
(@Gosbo68) reported
from
Northaw and Cuffley, England
@virginmedia Wi-Fi still down.
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Michal Siewniak
(@MSiewniak) reported
from
Welwyn Garden City, England
Dear @virginmedia & @VirginMediaCC A day to forget, wasn’t it? All day problems with my internet connections. Thousands of people affected. In my case, I needed the internet to work and it seems like that the issue was resolved this afternoon. How can I claim compensation?
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia You are the worst. 1. Never once asked me to DM my account details so you can look into and resolve privately. 2. Paid no attention to my first tweet, in effect advising me to continue to do the very thing I complained about telephone call after telephone call Pathetic.
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PCPresenter
(@PcPresenter) reported
from
Hemel Hempstead, England
@virginmedia Any chance you can DM me about an issue? Trying to find an avenue to contact you through the website is shockingly ****. What's the point of having an option to contact when it's impossible to find it??
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Ella A Cutler
(@angelstorm13) reported
from
Welwyn Hatfield, England
And it's down again. #virginmedia
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✨kate✨
(@ushererofsouls) reported
from
Harlington, England
@virginmedia Going by the tv & broadband issues I’m experiencing - am I correct in assuming the gremlin is back? I can’t even get on your site!
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
When will virgin media ever get it right? Almost every week there is a outage. Well overpriced as well.
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia No advice at all as to what the issue is. Still not fixed.
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Danny Tsang
(@DannyTsang) reported
from
Stevenage District, England
@Ofcom Thanks. I wasn't able to find anything on @virginmedia site for requesting compensation so I have raised a complaint instead.
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Grant Osborn
(@Gosbo68) reported
from
Northaw and Cuffley, England
@Bazza_68 @virginmedia Up. Then down again. That’s the 4th time today.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle Gordon
(@m_gordon01) reported
@virginmedia yet again atrocious customer service. No service for over 24 hours. Called your contact centre to be told wait another 3 hours and it may work. If not call back - why can’t you call me back. Your supposed to be providing the service. @skytv new customer for you
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Paul Adams MBE
(@Kingswood_BC) reported
Appalling customer service from @virginmedia been waiting 4 days for them to correct their mistake with transfer of ownership on son's phone, cannot even get PAC code as they have deactivated his phone.
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TiKnee Tears
(@Ti_Knee) reported
@virginmedia As we have virgin ultimate oomph package this is a disappointing , ongoing problem. I also need a new remote but was cut off from live chat earlier :(
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Daniel Rose
(@danmart38) reported
@virginmedia What's the point of having voicemail if it takes 10 rings to activate? Why would anyone hold on for that long? And you claim it can't be changed due to new DOCSIS system u r implementing without advising your customers. RIDICULOUS SERVICE
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kevin
(@kevinstanley6) reported
@virginmedia elderly relative phoning trying to cancel always get cut off .how do we do it online
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
More **** with @Virginmedia - Paying well over £100 a month and now can't get any internet connection and cannot work from home! So I will not be paid. After hanging on for an eternity they say 3 days till a new hub can be sent out! Disgrace. That won't pay my bills 😡😡😡
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Iain Glen
(@glen1873) reported
@virginmedia are a TOTAL AND UTTER JOKE. Why I let them persuade me to leave Sky after moving house is BEYOND ME. Take the day off work for installation to phone them and they say I cancelled the installation when I NEVER spoke to them after initial call!!
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Jake Turner
(@JRTurnerPhoto) reported
@virginmedia I call every day and can’t get through to speak to anyone for technical help.
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carol lewis
(@carollewis1969) reported
Imagine if @virginmedia actually listened to their customers and solved a problem once in a while ...... can you just imagine?? nope me neither !!
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wurzelm74
(@wurzelm74) reported
Really getting sick and tired of my @virginmedia broadband. Been up and down for months. Can’t get to speak with anyone. Resets galore and still intermittent. To top it all off they then increase your bill. Been with them 22 years but maybe time for a move. Suggestions?