Virgin Media Outage Report in Welwyn, Hertfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Welwyn, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Luton, St Albans, Stevenage, Radlett, Harpenden, Hertford, Welwyn Garden City, Hemel Hempstead, Broxbourne, Hatfield, Waltham Cross, Ware, Waltham Abbey and Hoddesdon.
| City | Problem Type | Report Time |
|---|---|---|
 Letchworth Garden City |
Total Blackout | |
| Luton |
Wi-fi | |
| St Albans |
||
| Luton |
Wi-fi | |
| Stevenage |
Internet | |
| Stevenage |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Welwyn, England
Latest outage, problems and issue reports in Welwyn and nearby locations:
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Peter White
(@picturespete) reported
from
Stevenage District, England
@virginmedia I couldn’t check the ‘status’ page because our mobile signal (from O2) was also so poor. The Virgin problem seemed to fix itself later and now seems ok. Thanks
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Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia me wondering if @SkyUK have any offers - been waiting on the line for another hr!!!! Just want my service activated 😱😱
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Peter White
(@picturespete) reported
from
Stevenage District, England
@virginmedia - do you have a problem in Stevenage area? Data parts of service seem to have stopped (no internet and loss of TV guide etc. Coincidentally poor O2 and Vodafone reception too - could these be linked?
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@ast_carter @SkyUK @virginmedia So obviously you have been working from home. What else do you have connected, did you notice any difference in speeds? When mine works getting 200+mb speeds but even that I’m still thinking it’s slow at times.
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia @JoBurkill It’s the whole street. Please help us. I’ve logged two complaints but no reply. Constantly cutting in and out all day every day. Help! @sbarrett92
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🌸 Emily Jayne 🌸
(@emily_jayne1233) reported
from
Luton, England
@virginmedia hi, is it possible to get some assistance? My partner and I ordered a broadband package for our new apartment but I accidentally clicked the wrong address on the drop down menu and I need to change it. Is this possible?
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Keith Healy
(@keefkong) reported
from
Welwyn Garden City, England
@virginmedia tv, broadband & phone all gone down... Tier 4... not much going on & now not even a tv to relax in front of.... please get it fixed quick 😵
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Paul Brennan
(@kahoona7) reported
from
Barton-le-Clay, England
@virginmedia any known issues with broadband in the Mk45 area? Tried your internet checker which says no issues but my internet down for the last hour? Tried all the usual steps to try and resolve 😞
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johngriffiths7
(@johngriffiths7) reported
from
Hoddesdon, England
@virginmedia Service calls from a wifi router which is misbehaving. It isn’t clear to me that the operators are actually changing the record to prevent further calls. The number called is 01992#411972# but I have been called multiple times from 0161, 01582 and 01494 numbers. College IT told
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Salma Kasmani
(@Skizzle80) reported
from
Enfield Lock, England
@virginmedia usually your customer service is quality, why has it taken an hour. YES AN HOUR for anyone to even register my call about having no #broadband wifi at home when there’s a #lockdown2021 Kindly respond.
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Danny Clark
(@PaxtonDan515) reported
from
Enfield Lock, England
@virginmedia your process for cancelling a contract is awful... no doubt telling your operators to keep hanging up. Wankers
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Daniel Kemshed
(@danielkemshed) reported
from
Enfield Lock, England
@virginmedia I think I've asked you to cut off our internet 4 days early for a house move, is it possible to get 4 days of service added until 15th? I have text the mobile number that you advise.
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
@virginmedia I have now been on the phone for 1h41 mins and have spoken to nobody who can help me. Seem to get directed round in circles. Considering I have already contacted the chat who lied to me about a visit I am currently furious.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@GrantHarvey10 Need help installing. Just got sent virgin media ones. But says ones gets connected to hub. Which I get and then the other plugged in the same room? Which i don’t get.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
Everyone using @SkyUK Broadband, what devices to have connected and how many? Am getting fed up @virginmedia this year. Nothing but issue and disconnections! Customer service non existent, engineers unable to help unless were happy to have no internet until January!
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia No not confirmed as outage. It keeps cutting in and out. Can I DM you to see if you can check?
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Michał Jawornik
(@drjawor) reported
from
Letchworth Garden City, England
@virginmedia But it’s not working.
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Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia why have I been on hold to your customer service department for 1 hr been cut off and then called again another 1hr cut off. On hold now, emailed and went through online and still nothing!!!! What’s going on!!!! Is anyone answering the phones
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Keith Healy
(@keefkong) reported
from
Welwyn Garden City, England
@virginmedia I logged into my account on my phone & it says there are problems on all & they are working on it.. 😵
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Neil Mcgeough
(@NeilMcG1972) reported
from
Broxbourne District, England
@virginmedia how come I cannot dial 150 anymore to get through to customer services? What is the new number to report a fault
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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neilhazell@blueyonder.co.uk
(@neilhazellblue1) reported
@virginmedia Still not working and YOUR deadline has passed. A whole day without being able work. Your compensation scheme is not good enough. Two days before any compensation is just not good enough.
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Danielle Allchin
(@danniallchin91) reported
@virginmedia No, it’s wrong, the bill is from 12th January, when my account was disconnected. We unplugged our Virgin TV and broadband on 4th January and started with our new provider. The options for logging a complaint that you have linked to seem to be via WhatsApp- can’t get through,
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David Bruce
(@Farstardb) reported
@virginmedia @virginhelp I am on a superhub 2 M100 mbs account. It is well known that this hub has become unsafe due to its longevity. When I enquired about the superhub 3 I was told it doesn't work with the M100 (why). I know of other customers, I am a disabled customer have been given new ones ! 😎🇬🇧🌎
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sean kennelly
(@beavisnsquirrel) reported
@donna2904 @virginmedia Same mate so it’s clearly something they have done and need to fix asap no internet or tv 📺!! But according to them there is no problem
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Alejandra Parrado
(@aleparradof) reported
@virginmedia who can help us with a payment that was made more than 2 weeks ago and still does not appear in your system ?
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James Wilson
(@Wilson1James) reported
@virginmedia worst customer service
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Jon Roche
(@jonroche28) reported
@virginmedia I want to cancel my contract
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Danny Harrison
(@Danny110101) reported
@virginmedia I’ve had a fault since November with both internet and TV. What really annoys me is 2 promised call backs from 2 different managers that let me down. To add to the insult I’ve had an email today out of the blue letting me know my complaint has been resolved and closed.
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Ofcom
(@Ofcom) reported
@Aruuj_x @virginmedia @O2 Hi Aruj, if you have difficulty obtaining a deadlock letter, you will have to wait eight weeks since raising the complaint before referring it to CISAS. If we believe that a service provider is not sending deadlock letters when they should be, we may look in to this further.
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Bulldog Dave
(@DaveMoonie) reported
@virginmedia Day two of the internet dropping and your contact centre cutting me off…. TWICE and NOONE calls back. Plus absolutely terrible voice quality of to call centre!!! #poorcustomerservice