Virgin Media Outage Report in Welwyn, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Welwyn, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Stevenage, Flitwick, Hatfield, Hemel Hempstead, St Albans, Waltham Cross, Welwyn Garden City, Letchworth Garden City, Hoddesdon, Hitchin and Welwyn.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Internet | |
| Stevenage |
TV | |
| Flitwick |
Internet | |
| Stevenage |
Internet | |
| Hatfield |
Internet | |
| Hemel Hempstead |
TV |
Community Discussion
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Virgin Media Issues Reports Near Welwyn, England
Latest outage, problems and issue reports in Welwyn and nearby locations:
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ROB FARACE
(@REDROBB1967) reported
from
London Colney, England
@virginmedia Thanks but yodal have just brushed me off & after being online for an hour with their web chat so it is being delivered tomorrow & I have to wait in again. Really poor experience & they are not doing you any favours. Have no confidence in them or that anyone actually came today
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Mike✈️
(@flybymike) reported
from
Luton, England
@virginmedia well still no fixes/ability to make contact about the issues on going with my TV/Broadband even though you say it works fine. Not impressed. Time for a change I feel 🙄
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Paul Dart
(@Enfield67) reported
from
Enfield Lock, England
@virginmedia After all that, the new contract by email shows the phone part of the deal has been down graded to weekend calls only despite my Dad saying he needed to keep all time calls as he spends ages on phones to hospitals and doctors for appointments. I’m sure this wasn’t what was agreed
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Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@virginmedia 5 different answers from different agents The best one was yesterday whilst on hold after being transferred to another person , waited half hour then they cut me off ! Finally got through to Nathan who is currently trying to resolve this issue, again !
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
I love @virginmedia products, but detest their overseas call centres. Customer service is appalling! Been on the current call for 40 minutes and now I’m apparently being transferred somewhere else! I’m only trying to sort my contract out....
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Hayley & Gavin
(@CraigFamilyBlog) reported
from
St Albans, England
Gav and I have had no mobile phone service for 3 days, but I have no service to call @virginmedia to let them know! It happens far too regularly. Just spent the morning searching for a new deal. @O2 looks like the best so far!
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Aliallen
(@Thealiallen) reported
from
Harlington, England
@virginmedia Still waiting for the new remote control and replacement box ordered 2 weeks ago........ AND the broadband upgrade requested following an engineer visit some months ago...... Customer service this is not!
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matthew underwood
(@matthew37172770) reported
from
Flitwick, England
@virginmedia got sky sports with you be unable to watch on the iPad sky sports app. Can you help
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Amy
(@_amycollins) reported
from
Stevenage District, England
Just been on the phone for over an hour to @virginmedia and received awful customer service with the call ending with no resolution to my query. Apparently loyal customers don’t count for anything and it’s just new customers that get the best prices 😡
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Dominic Green (🇬🇧 Not my PM 🗳️)
(@domgreen) reported
from
Welwyn Garden City, England
. @virginmedia tech support have just made my day! #security #plaintextpasswords 🔓
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Aliallen
(@Thealiallen) reported
from
Harlington, England
@virginmedia Three days until you can fix my non existent WiFi and TV box... not good enough, I’ll be expecting a refund!
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James
(@JCELT1) reported
from
Hertfordshire, England
@virginmedia Only wireless wifi... the router currently shows no signs of fault either. Have attempted switch off/ on to reset service. No change.
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Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@virginmedia Worst Customer Service I have ever experienced 😡 Left hand doesn't know the right hand doing ! Consider the contract null & void @SkyUK On my way
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D Warwick
(@DWarwick19) reported
from
Enfield Lock, England
@virginmedia I've sent you a message and am being ignored I've spent 6 hours on the phone over 4 days trying to get connected to virgin and still nothing I've been hung up on twice and no one is sorting the problem I would like someone to call me back ASAP on 07765703606
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@virginmedia Every interaction with you overseas call centre is a horrible experience, long wait times, bad English, wrong information & get passed around the system. The only way to get anywhere is to threaten to leave and suddenly you are transferred to the UK where the problem is resolved!
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wendb
(@unicawn) reported
from
Luton, England
@virginmedia please create an option to remove all BBC channels from TiVo boxes @BBCWorld @BBCRadio4 @BBCBreakfast so we who don’t want to have bbc channels can avoid paying a license fee. I pay a license fee and I object to having to sign in to watch catch up, I rather lose BBC
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@ben_reed_73 @Scoutsscarter @BBCBreakfast @virginmedia I have been with them for 12 years. Love the product, hate the service
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Jessica Lloyd-Wright
(@JessLloydWright) reported
from
London Colney, England
@virginmedia Yes I’ve tried that lots of times but it says no known issues in the area. We’ve tried rebooting and switching on/off loads of times too. It’s getting ridiculous. Could someone please come back with a reply on what is directly happening with tv/internet in the SW18 area
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
After finally ending up speaking to a UK call centre all sorted! @virginmedia please sort of your customer service issues!
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Lee Bridgen 🔶️ 🇬🇧🇪🇺 #FBPE
(@Bridgen2far) reported
from
Luton, England
@virginmedia your service status claims no issues in LU2, but my Wi-Fi isn't working. Tried resetting my hub... nothing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Flan
(@Flan_uk) reported
@virginmedia Please acknowledge how ridiculous this customer service is first thanks
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Aidan 🎢😍 (25/02/23)🎫
(@Gaga_BoyBeliebs) reported
Virgin Media are getting on my tits. How hard is it to update my account with my new address… got sent an ‘updated’ contract, with allll the old details on, like wtf.
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Stu - 💉💉💉🛂
(@Stu__F) reported
@virginmedia I lost 3 hours of my life this afternoon trying to cancel your services. I’ve lost count of how many incompetent people I’ve spoken to in your Indian Call Centre. I will not be held to ransom by you thinking if you make it hard to leave I will stay. DD cancelled. 😡
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Lee TJ
(@FY5) reported
Masterclass in customer service from @virginmedia 34 mins on the phone with Customer Services to downgrade part our package, ended up cancelling the lot. Oh hum back to Freeview and ADSL with a 5g backup.
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Steve B
(@stevetriner7) reported
@virginmedia @Ofcom I’ve just phoned again. A member of the #virginmedia ‘team’ now says that a manager will call back in 48 hours!!! Wasted day off work, appalling service, no communication, neighbors internet disrupted. @ofcom can you please investigate?
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Marie Aitchison
(@aitchison191) reported
@virginmedia Have made complaint now they have saying cancelled it I owe not 300 but 100 I’m give you nothing January you cancel my services not now January I payed last bill disgustinggg
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Pxrv.otb
(@PxrvOtb) reported
@virginmedia Down again for the 4th day. No contact from anyone at Virgin. What's going on? How long am I going to have this poor service and how will i be compensated for this
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Merle
(@MerlesHat) reported
@virginmedia No. I'm not calling again after the attitude I got this morning about my complaint already.
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Loulou
(@loueje) reported
@virginmedia Still waiting for my payment as 45 days have now passed since I terminate my contract with you. I am tired of calling you every day.
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Jacqui H
(@JacquiHollins) reported
@virginmedia I’ve had 2 technicians confirm it’s set up properly and activated it and wrote down my new number. WiFi worked cpl of days and on good Friday night it went off altogether. Landline never worked from day1. Maybe the techs need training again?