Virgin Media Outage Report in Welwyn, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Welwyn, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Hatfield, St Albans, Hitchin, Stevenage, Radlett, Hemel Hempstead, Letchworth Garden City, Welwyn Garden City, Waltham Cross, Harpenden, Ware and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
TV | |
| Luton |
Internet | |
| Hatfield |
Wi-fi | |
| St Albans |
Total Blackout | |
| Hitchin |
||
| Luton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Welwyn, England
Latest outage, problems and issue reports in Welwyn and nearby locations:
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia It's been 3-4 weeks I even complained the complaints team never rung back.. So I've all these routers because of your(Virgins) incompetence & you'd charge me. Go ahead please let's see with the regulator says..Be advised I print off all tweets and record all calls have a nice day
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia FGS I've raised it twice.. No one gave me a ref... Let's be honest your Indian offices nice as they are have an issue... They get you off the line and do not log
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Let's open a new. Omplaint.. I can comain about the... Complaint... The return packaging etc... Cue response
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Alistair K
(@AlistairK) reported
from
Enfield Lock, England
Second Saturday in a row full outage from @virginmedia. Rubbish service. It's play off semi final day. You have until 5 30 to fix!
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
London Colney, England
@virginmedia PS, This is on your pages "As with any total loss of service, if we’re not able to resolve the problem within 2 full working days from you contacting us, we’ll start to automatically credit your first bill at £8 per day until it’s fixed."
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David ☮
(@Trantum_UK) reported
from
Luton, England
@virginmedia Area. Joke. Your website service page says no issues with broadband
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John Shirley
(@johnr_shirley) reported
from
Luton, England
@tweetlch @virginmedia @maclean132 How rude....
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia 4 weeks on no return packages I will be grudgingly use your link but this service is shite
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
London Colney, England
@virginmedia Seems he went to rear of building He was told to call and there is a NOTE there, IGNORED IT despite being told at customer services
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Nathan Mladin
(@nathanmladin) reported
from
London Colney, England
.@virginmedia: Nathan, ‘you deserve so much more’ (i.e. a glitzier phone, a bigger mobile plan etc). Me: ‘No, I don’t and I don’t care for your meritocratic marketing crap.’
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Allie Anderson
(@funsizeAllie) reported
from
Enfield Lock, England
@virginmedia broadband keeps cutting out, intermittently for days now. Done all the checks, connections etc fine. Turned off & on many times. The online diagnostic test says there's no problem but THERE IS & MY INTERNET IS UNUSABLE! Please advise ASAP.
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Michelle Nathan
(@michellenathan1) reported
from
Shenley, England
@virginmedia Is there a problem with Virgin media, internet is not working!
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Your next reply is.... Sorry we can't deal with.... Your company is rapidly getting like our big banks to big to fail but crap at your job...
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Marius Marco Fitness London
(@MarcoFitnessLDN) reported
from
London Colney, England
@virginmedia **** SAKE U GUYS I SHOULD NOT DEAL WITH THIS AHIT IN FIRST PLACE ! WHY D **** I CANT GET ACCOUNT ONLINE AND WHY default block MY FKING CONTENT !!!
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Helen Lawrence
(@Helenjaneslaw) reported
from
Hemel Hempstead, England
Unacceptable @virginmedia!!! My husband bought an EE phone and now following the migration he can't use it so has no phone. Virgin mobile's response "buy another phone". No help whatsoever. Terrible customer service.
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Never got one....
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𝗖𝗹𝗮𝗶𝗿𝗲 𝗕𝗼𝘆𝗹𝗲𝘀, Success-Matters.com
(@ClaireBoyles) reported
from
St Albans, England
@virginmedia Looking at that link is useless it's not 4G or 3G I have a problem with, it's voice calls not data
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia There is one address no others and I have never made yiu aware of any others...... Because.... There isn't any... Its continuous incompetence... Nothing else... Fool me once shame on you.. Fool me twice.... Time to start looking at your competitors I think
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Made an official 2nd complaint... Yiu have until Tuesday to resolve
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Yeankarh
(@smokinghawt) reported
from
Luton, England
@a_kiwi_fox @ameliadenys @virginmedia At least in the 80s we knew there were limited modes of communication. In 2019, customer service is key 🔑 so thy should have found a way to communicate with us even if it means liasing with another competing network.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Jones
(@PHJ_MGF) reported
@virginmedia Where the hell was your customer service when it was out, how dare you think you can just come here when it's all fixed and basically say oops. Was it off. #wnakers.
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Angela Rickman
(@tomjessie1) reported
@virginmedia It was over the phone with a lady called Rebecca. No it’s incorrect. I called back spoke to Christina said a manager has to offer a rolling credit. Nothing has been sorted. Totally poor customer service
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DEBS WILD
(@debswild) reported
@virginmedia The fix time was 16.10. It’s still off. That’s 30 hours and counting.
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Jo Watkinson
(@JoWatki99) reported
@virginmedia We left sky to save money and my request was simple. Virgin TV, broadband and landline. I was quoted £47.99 including a mini box for our second TV. So far I have had the 360 box installed along with the broadband and landline. The internet is poor with a patchie signal upstairs
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Martin Patrick Egan
(@LFASoccerSchool) reported
Dear @virginmedia following your 'engineering works' last week, your network is now down in the N14 area. give yourself a sticker. ❌
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SaintPabloTV
(@SaintPabloTV) reported
I’d like to know why virgin media is charging us £72 for TWO weeks internet? It’s against OFCOM regulations, especially with them taking a MONTH to come and set it up - terrible internet provider
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Housebound
(@Housebo19264392) reported
@virginmedia Still no fix? Internet been having problems for like 20 hours now... S81 postcode
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Blaine Murphy
(@BlaineMurphy18) reported
@virginmedia only just joined and can’t connect to broadband…whole house been down for days and no help available for another 4….great a start!!!
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James Aston-Morgan
(@JamesAstonMorg2) reported
@virginmedia when will my internet be fixed in Newport South Wales. Been broken since 12/04/22 and all I get told is another 2 days for an engineer to fix the issue. It’s been almost a month and you haven’t fixed it why?? Unacceptable really. Please respond.
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Bernard Murray
(@murray_ber) reported
@VirginMediaIE The boadband from Virgin Media is again not working in D6W this afternoon! It kept dropping also this morning. What is the issue? Why is it so unreliable over the past 2 weeks?