Virgin Media Outage Report in Welwyn, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Welwyn, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Hitchin, Stevenage, Luton, Radlett, Letchworth Garden City, St Albans, Ware, Hemel Hempstead, Welwyn Garden City, Flitwick, Hatfield, Hertford, Waltham Cross, Harpenden and Broxbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Hitchin |
Internet | |
| Stevenage |
Internet | |
| Luton |
Wi-fi | |
| Radlett |
Internet | |
| Luton |
Internet | |
| Hitchin |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Welwyn, England
Latest outage, problems and issue reports in Welwyn and nearby locations:
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Matt Michalak
(@Matt_Michalak) reported
from
Enfield Lock, England
@virginmedia Hi yes I've been receiving slow speeds since Friday (less than 5Mbps) on wired and wireless devices- have tried reboot and moving the hub but no luck, also phoned customer care but they hung up on me. Need this sorted asap, please help!
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fergal
(@fergal_rarkey) reported
from
Hitchin, England
@virginmedia hi, our internet is dropping out completely and Iam having to reset router at least once per day. When it’s on, it’s fine. This is a reoccurrence of an on going issue. Please help
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Gerry Dolan
(@gdolan19571992) reported
from
St Albans, England
@virginmedia our virgin media is down and cannot check status as your page not working, please advise. Thanks
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Paul Briault
(@PaulBriault) reported
from
Stanstead Abbotts, England
@virginmedia Have had problems with a cut in service every day this week. When you work from home this is massively annoying and inconvenient. I have had to run tests everyday and reset devices and my home security etc. I am Area24 but it’s now getting me to 😡🤬stage!!!
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susan brunton
(@tilly1969) reported
from
Hertfordshire, England
@virginmedia no WiFi signal upstairs help !
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David Morris
(@agooner2) reported
from
Welwyn Garden City, England
Welcome to day 50 and no Sean , no OSS and even Andy from complaints has no answer @virginmedia service is a disgrace. @richardbranson you should be ashamed.
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
So over joyed we had Internet... 1st day I get to test and. Yep ping test proves getting less than 33% of my paid for service. One of 2 options. 1 @virginmedia are screwing up again (occurs often) or 2. The Hub 3 still has xesign/systems faults.. Last time replaced with hub 2.5
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David ☮
(@Trantum_UK) reported
from
Luton, England
@virginmedia Apparently they are working to fix a performance by 13th... pathetic if true
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Matt Labban
(@MattJLabban) reported
from
Enfield Lock, England
@virginmedia your customer service is absolutely abysmal. The operator doesn’t even listen to my questions she is just spouting pre scripted nonsense. Paying £100 a month for this
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LifeOfTy__
(@LifeOfTy__) reported
from
Enfield Lock, England
@virginmedia No broadband or tv service on the TIVO. Absolutely ridiculous for the money we pay. Sort it out you *****
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Gary Deane
(@Dean_e1) reported
from
London Colney, England
@virginmedia, I closed my account on 02/02/19 and was assured it was done but I received no confirmation. I have since made numerous attempts sort this out with you yet I am still receiving bills. I was a long standing customer so this is completely unacceptable, please advise
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
Soooo the supposed cancelled hub from @virginmedia did turn up hurrah.... 2 hours latter... Its a dud clearly a recon that's not not recon'd... Poor swrvi e luckily I wouldn't let the laims lady cancel we'd delivery yesterday... Oh BTW she never rang back again how unsual😡
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maria
(@Maac47) reported
from
Enfield Lock, England
@virginmedia seems Enfield EN3 customers are being told there isn't an issue with speeds. Funny that so many are complaining.
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maria
(@Maac47) reported
from
Enfield Lock, England
@virginmedia This is the point your system is not showing any issues but several of us in the area are experiencing low speeds. So there is obviously a problem.
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Reggie The Dachshund
(@K9Reggie) reported
from
Waltham Abbey, England
The Master has been trying to get @virginmedia since February, but @virginmedia can’t get there act together, never mind all that super bolt stuff. Guess we’ll have to crawl back to @bt_uk
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
Soooo when a company becomes a Monster & just.cAnt control itself... @virginmedia... Today had 2 confirmations that Fridays order bodged and new order for Wed how did I know well no news from yodel... Complaint team rang assured me it(fri orig) would turn up tomorrow, 1/2
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@solomonsifa @virginmedia Sighs bunch of wasters.... World's going to hell in a hand cart Dom.... Just finished my reviews emulating your advice... And whirlwind has hit... 2 clients poasi ly of post MIFID2 reports from DFM... Internet down and xmind my go to linking process goes... Sighs😭😭😭
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Jason
(@Jason47586641) reported
from
Stevenage District, England
@virginmedia awful website, disgusting service and ignore old customers
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@ModsReloaded @virginmedia Erm not blocked just poor Internet speed I think... Although you may be right
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Matt Michalak
(@Matt_Michalak) reported
from
Enfield Lock, England
@virginmedia Thanks for the swift replies guys, I've actually not long got off the phone with another of your customer care team who has informed me of an issue in my area which is being rectified, so should be back to normal soon! Thanks again! 🤘🏻
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Graham Kemp
(@accountingetc) reported
@calvinrobinson @virginmedia The Devil’s excuse for worst customer service.
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John thedon
(@johnthe92611772) reported
@calvinrobinson @virginmedia They are practicing safe customer distancing.
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Lawrence Olugbenga
(@LOlugbenga) reported
@virginmedia It is a monthly charge, do you charge for usage when the device has never been used?, without a contract? Phone Calls and SMS has been sent to your representative Craig who sent the device to my apartment for pick up.
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Trix
(@wolfiewop) reported
Am I the only one having issues accessing virgin media player? Can’t even watch #LoveIsland
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munrobasher
(@munrobasher) reported
@Rambaudian @calvinrobinson @virginmedia Actually yes. They provide a service that is supposed to work 24/7 therefore should support it
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Following Science
(@FollowScience_) reported
@calvinrobinson @virginmedia I had the same problem
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Lee 🇺🇦
(@uklee) reported
@calvinrobinson @virginmedia All these companies have had two years to sort out the customer service systems. They shoot me out to keep using the excuse of Covid, like they do shameful.
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Ewan Angus
(@ewan_angus) reported
@virginmedia what is happening in Edinburgh EH7? No service for almost a week now. We appreciate its a complex issue but the quality of your information is very poor. Updates on the web are meaningless. Why cant you just tell us what is actually wrong and why the rolling delays?
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zita
(@notzitafr) reported
itv open on chrome. virgin media player on firefox . my wifi is deffo the problem
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Ewan Angus
(@ewan_angus) reported
@virginmedia @igorlovesmaster You might be doing all you can to resolve, but you are not doing all you can to keep us informed. The info on the updates is meaningless, nothing other than continually failed target dates and no mention of what the problem actually is! "An engineer is on site" where? at 5am?