Virgin Media Outage Report in Welwyn, Hertfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 10: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Welwyn, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Stevenage, Luton, Hemel Hempstead, Ware, Radlett, Letchworth Garden City, Harpenden, Hoddesdon, Hitchin, Hatfield, St Albans, Welwyn Garden City, Flitwick, Hertford and Waltham Cross.
| City | Problem Type | Report Time |
|---|---|---|
 Stevenage |
Internet | |
| Luton |
Phone | |
| Luton |
Internet | |
| Hemel Hempstead |
Internet | |
| Ware |
TV | |
| Radlett |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Welwyn, England
Latest outage, problems and issue reports in Welwyn and nearby locations:
-
Dean Coventry
(@CoventryDean) reported
from
Hoddesdon, England
@virginmedia Cancel my phone line that I’ve payed for now for over a year never used to be told I don’t actually have to have it
-
Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia FGS I've raised it twice.. No one gave me a ref... Let's be honest your Indian offices nice as they are have an issue... They get you off the line and do not log
-
DEBS WILD
(@debswild) reported
from
London Colney, England
@virginmedia You are way too late! You ignored a bunch of us yesterday when we had outage for over 24 hours. Suddenly the mention of @BBCWatchdog & you're interested. Nah. Forget it. After chasing for hours, the eventual information was - as usual - vague & inaccurate.
-
Dean Coventry
(@CoventryDean) reported
from
Hoddesdon, England
@virginmedia disgusting service for loyal customers never had such a bad service defiantly think it’s time to change services as there staff and service is terrible 🤬🤬 would never recommend again
-
Allie Anderson
(@funsizeAllie) reported
from
Enfield Lock, England
@virginmedia broadband keeps cutting out, intermittently for days now. Done all the checks, connections etc fine. Turned off & on many times. The online diagnostic test says there's no problem but THERE IS & MY INTERNET IS UNUSABLE! Please advise ASAP.
-
Allie Anderson
(@funsizeAllie) reported
from
Enfield Lock, England
@virginmedia down AGAIN
-
iam_Phemmy_Nice® 👻
(@phemmynice) reported
from
London Colney, England
British media want a virgin and saint to be next PM...... why this a news for GODSAKE!!!! As if that lady who asked that stupid foolish question is a saint.... WTF!!!!
-
Michelle Nathan
(@michellenathan1) reported
from
Shenley, England
@virginmedia Is there a problem with Virgin media, internet is not working!
-
Last Stand
(@martin_namara) reported
from
Broxbourne District, England
Update on @virginmedia..no reply from. Last weeks complaint.. On going. Yet email from VM threatening me with charges... Ring again... Fobbing off denies can accept complaint I am to read procedure... Loose it ask for manager wait 10mins on hold cuts me off 1 of 2
-
Michelle Nathan
(@michellenathan1) reported
from
Shenley, England
@virginmedia Looks like internet has gone down, please confirm
-
Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia It took 4hrs getting nowhere 2.5 in last 12 hours finally got UK... 🇵🇭 Better than Indian call centres..3rd company in 12 m with Indian call centres where there are serious problems... We need to bring all these jobs back to UK. Finally sorted but @virginmedia is 4 the birds
-
Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Your next reply is.... Sorry we can't deal with.... Your company is rapidly getting like our big banks to big to fail but crap at your job...
-
Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Right let's get this straight then never say anything as stupid as your last comment.. The whole f"ing Pro kem is that despite continuous declaration a that uoj would send the pa k sout you didn't... So don't be waffling your trite off the screen responses... Virgin is just crap
-
Mahdi Taghizadeh
(@mahdi) reported
from
London Colney, England
Can’t believe that getting a home broadband in London is such a pain in the neck! @virginmedia said they don’t offer the service at my building while they didn’t even bother to call me back and inform me, I waited 10 minutes on the line to hear this shit from them!
-
Tallulah B
(@TallulahB4) reported
from
London Colney, England
@virginmedia It was for landline and broadband. After hanging on for 25 minutes I gave up and put the phone down. You are currently charging me £59 a month whereas Sky have offered me a package for £26 a month
-
Andy Coldicott
(@andycoldicott) reported
from
Enfield Lock, England
@virginmedia, thanks for rolling my unused mobile data over for the next month. Now if you could just sort your rubbish service out so I can actually use it that would be great. Thanks. Bye. x
-
Skinny John
(@JLTFC) reported
from
Luton, England
@virginmedia To be fair got through after about 35 mins & they resolved my issue quickly & I was very happy with outcome, just a bit frustrated @ time because of hanging on phone for so long.
-
Dean Coventry
(@CoventryDean) reported
from
Hoddesdon, England
@virginmedia That’s fine and that’s what I been trying to do since Saturday but been cut off about three time ms after a long wait on hold and other times just been on hold for ages I’ve heard a lot about the virgin after sales and customer services lately which now I can see y
-
Ali B
(@AliB79) reported
from
Hertfordshire, England
@kitkatpeggy @virginmedia @susankmann Switch to 853 as a temporary solution.
-
Mark Golding
(@mcgolding1970) reported
from
St Albans, England
@Classicbritcom @virginmedia To get out of the contract. Even though I had been a customer for 5 years!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
CMA
(@AgencyCMA) reported
@virginmedia Best go buy a box of flowers then. Oh, while I have you, please can I have your clothes, boots and motorcycle? Fail that, you could just give us a page follow. That way my bosses might not terminate my contract. Either will do though... two secs, phone ringing... I'll be back.
-
Ayman Ali
(@AymanAl_i) reported
@virginmedia I have now been waiting for 17 days for the outcome of my case. I was told it was a 3 day wait. I have had the new provider in for installation and my bill date for you is edging closer. I’ve had your phone reps hang up on me when they were unable to provide answers.
-
Mark Wright
(@prodddeee) reported
@virginmedia Even though I had organised it What my issue is why it take 45 days to credit me
-
Mantz7
(@Mantz7) reported
@virginmedia Your calls are recorded please listen to them seems like I'm getting the same service as I did on the phone
-
Ayman Ali
(@AymanAl_i) reported
@virginmedia How’s this fair? If you didn’t push a new deal on to me and suggest I could cancel within 14 days I wouldn’t be in the situation!! I already had my mind made and was misinformed in order for your rep to close the sale.
-
VM
(@BowTieMendoza) reported
@virginmedia I was told about street works for over 2 months and each time being told a new excuse about, cust service rep last Wed confirmed eng booked for the work to find, come Monday when my install was not done got no update until I called a formal complaint with @Ofcom going in today
-
Ayman Ali
(@AymanAl_i) reported
@virginmedia They said that the 14 day cancellation period is only available to new customers and that I’d been a customer for 17 years so I couldn’t cancel. The only reason I went ahead with the new contract is for that very reason! Yes a case has been raised but no response. Waiting 17 days
-
漁師の敵
(@FishermansEnemy) reported
@virginmedia Now down to 10Mb with 1-2sec pings
-
Colin&Alex Smithers
(@SmithersTwins) reported
So after hoping for help from @virginmedia media yesterday, it's still not forthcoming and clearly there's no point filling in a complaints form - they don't contact you after receiving that either!!! I don't think they believe in customer service!! (A) @secretsquirel
-
Shane
(@TheShaneFirth) reported
I was just ghosted by a @virginmedia customer retention agent on their online chat... That is not how you get a customer to stay on! Three hours wasted in total.