Virgin Media Outage Report in Knebworth, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Knebworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Knebworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Knebworth, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Hemel Hempstead, Stevenage, Ware, St Albans, Letchworth Garden City, Welwyn Garden City, Hoddesdon and Hitchin.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Internet | |
| Luton |
Internet | |
| Hemel Hempstead |
Internet | |
| Stevenage |
Wi-fi | |
| Luton |
Total Blackout | |
| Ware |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Knebworth, England
Latest outage, problems and issue reports in Knebworth and nearby locations:
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stevie hind
(@steviehind) reported
from
Stevenage District, England
@virginmedia why is it so difficult t change my package on your website. I understand your phone service is busy, but it shouldn’t be so hard to navigate on the website
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D A N
(@DannyJamesEarls) reported
from
Stevenage District, England
Charity stream raised £290 quid for the NHS tonight before the @virginmedia internet cut out with 5 games to go. Everyone was class getting involved. Will try to complete tomorrow.
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Stephen Trotter
(@Trotski82) reported
from
Stanstead Abbotts, England
@virginmedia been trying for two days to cancel BT sport. Please tell me how I can do this if you have shut the call centre and I can't do it online
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Nuba
(@nubasutra) reported
from
Welwyn Garden City, England
@virginmedia hello. I need to book an engineer. I have managed to speak to one of your technicians who said I need to book through the chat but I am getting no response. Please help
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Amanda
(@lavallinamanda) reported
from
St Albans, England
@virginmedia having real issues with broadband who can we connect with
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Nuba
(@nubasutra) reported
from
Welwyn Garden City, England
@virginmedia I need to book an engineer. I cannot work without Internet. Please help
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Nuba
(@nubasutra) reported
from
Welwyn Garden City, England
@jay_rutherford @virginmedia I have the same issue. No connection for 5 days now. I can't work this is a huge problem. Can't get through to anyone. I need this sorted ASAP
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benj clews
(@benjclews) reported
from
Letchworth Garden City, England
I can’t figure out who the biggest ******* is: the previous owners of our new house who didn’t bother to cancel their Virgin Media broadband account or @virginmedia who won’t set up my broadband until they cancel it #incompetentTwats
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D A N
(@DannyJamesEarls) reported
from
Stevenage District, England
Charity stream planned all day tomorrow with no issues all week. Current internet status: ****** with no signs of improvement. Thanks @virginmedia
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Terry Mackie
(@terrymac51) reported
from
Codicote, England
@iestyntdavies @virginmedia Sorry to hear this. Such a waste. Immensely frustrating for all. Hope service resumes soon. Imagine being one of the families that have no online access at all, because can’t afford it. Less frustration but what a desert they now inhabit. And govt doesn’t give tinker’s cuss.
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Edwin
(@Edgarcia2Edwin) reported
from
Hemel Hempstead, England
@virginmedia please can you disconnect me as soon as possible. Your service is appalling and your price hikes are ridiculous. Contact me ASAP seeing as I can't even get into My Virgin Media. I'm fuming.
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dicky jones
(@dickyjones88) reported
from
Luton, England
@Wormdogg @c_tugendhat @LaurenceWreford @virginmedia Oh I’m glad I’m not alone on this! @virginmedia customer service is so bad they think it’s perfectly normal to need to reset your hub 5 times a day! Given the chance I would shove that hub up @richardbranson backside
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D A N
(@DannyJamesEarls) reported
from
Stevenage District, England
@virginmedia internet been down for 12 hours. Tried restarting it. Not working. All lights blue. Help please.
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Lee Badham 🏴
(@b4ds_73) reported
from
Stevenage District, England
@BellMelly Hahaha me too... Until my @virginmedia cut out..
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Jamie Carbin 🤔
(@JamieCarbin) reported
from
Luton, England
@virginmedia Absolutely useless! Was on hold for 50 minutes and suddenly you terminate the call. I’m sure if I cancel the direct debit I’ll hear from you quick enough! 🤬
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dicky jones
(@dickyjones88) reported
from
Luton, England
@virginmedia your customer service is dreadful I am a key worker trying to help keep the medical supply chain open to ensure people get the vital medicine They need but WiFi keeps overheating when I call you customer service you just hang up on me! I’ve tried 5 times #shocking
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Jess Fisher
(@jessfisher10) reported
from
Stevenage District, England
@virginmedia I have just been on hold for 54 minutes trying to get hold of someone to assess my account I finally spoke to someone and it’s STILL NOT WORKING I still can’t access online account please can someone help me
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Becky
(@beckybaldock77) reported
from
Baldock, England
@virginmedia bill was supposed to be reduced to accommodate the lack of Sky sports, bt sports etc etc etc. But no. Great. Thanks. Final nail in the proverbial coffin. Customer loyalty accounts for nothing with you. Will be looking to go elsewhere.
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Shelbs Rist
(@shelbsrist) reported
from
Stevenage District, England
@virginmedia No service at SG2... please help! 😭😭😭
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lee townsend
(@allcarpentry4u) reported
from
Potters Bar, England
Hey @skytv send me some info I’ve been with @virginmedia for 10 years pay by dd there service is crap can’t get into my store library to watch a box set I bought again whats worse it happens all the time I’m leaving
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BARESI
(@FRANCOBARESI100) reported
@virginmedia I’ve tried again on your recommended numbers. Another complete waste of 25 mins for me. Can you take ownership of my customer issue and get someone to look at the notes on the account and get the status on the ticket number I sent to fix the issue and get back to me. Thanks
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hickson0
(@nhickson0) reported
@virginmedia I’ve been in contact with them since the issues started they started and investigation into why the issues are happening but it just seems like it’s not getting anywhere
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scarlett636
(@shhhyounohoo) reported
@virginmedia Is there a way to get tech support? I tried earlier but ended up with a bot on WhatsApp telling me there was no ability to accept messages for faults at that time. Really don’t want to change pw. Is there a known issue?
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Bad4Business
(@BusinessBad4) reported
@virginmedia Broadband down. No support, no contact, no service - nothing. I'll have to withhold payment and wait for the threatening phone calls just to speak to someone. You've opened a can of worms now. Wait until I turn up at HQ, then try and avoid me. See you soon
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Adrianne
(@adriana1pere) reported
@virginmedia I ask 4help due 2people on phone gave wrong information & your advice is 2call the same no. I’ve been trying before asking 4your help. I’m sure u’re fine enough people, nothing personal, but your wages would benefit the customers more if used to hire more engineers.
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Mhairi Bowe SocPsy
(@MhairiBowe) reported
On top of this, the internet service I signed up for is terrible and does not provide the features outlined in the advert, yet to fix this, I need to pay more money for boosters. Come on @virginmedia - surely your service can be better
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ljasper
(@lee_luckbox) reported
@virginmedia @NetflixUK I was looking for a fast reliable broadband provider, with no excessive bills and good customer service, hence I’ve cancelled my Virgin Media account which provided none of these.
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Paul Cooper
(@cryptOOsmart) reported
@virginmedia @LutzSchueler every time it reaches the date given to when it’ll be fixed! We get told it’ll be another week. You need to put your engineers on this full time and stop taking them off for other jobs. This is from your engineers. Almost 1 month without service
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TAIMOOR KHAN
(@CRICKTKHAN) reported
@virginmedia Still had no call from your managers. Absolutely pathetic service and no contact when you guys have been taking money out of my account for 14 months when I was abroad and offering me only 6 months of refund. @virginmedia @richardbranson
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Brian Pope
(@Blarney74) reported
@paddycosgrave Half of rte are coked of their heads as well,they need to be working in that duplicitous horrible biased organisation.Level it and build houses there I say,(it's a drain on taxpayers)sure we still have virgin media