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Virgin Media

Virgin Media outages and service status in Shefford, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 60 outage signals in the last 24 hours around Shefford, including 60 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 14, 7:54 PM GMT+1.
  • 60% TV (60%)
  • 20% Internet (20%)
  • 12% Wi-fi (12%)
  • 3% Total Blackout (3%)
  • 3% Phone (3%)
  • 2% E-mail (2%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shefford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shefford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 15: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Shefford, England

The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Stevenage, Bedford, Flitwick, Luton, Dunstable, Hitchin, Henlow, and Biggleswade.

CityProblem TypeReport Time
Letchworth Garden City Wi-fi 13 hours ago
Stevenage TV 14 hours ago
Letchworth Garden City TV 14 hours ago
Bedford Internet 15 hours ago
Stevenage TV 18 hours ago
Flitwick TV 18 hours ago

Nearby cities with recent reports

Bedford

17 recent signals

15 hours ago
Stevenage

12 recent signals

14 hours ago
Letchworth Garden City

10 recent signals

13 hours ago
Luton

8 recent signals

19 hours ago
Dunstable

7 recent signals

20 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shefford, England

Latest outage, problems and issue reports in Shefford and nearby locations:

  • loobylou470
    Lisa 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🐶⚽️🍺 (@loobylou470) reported from Stevenage District, England

    Cheers @virginmedia, I finally get to sit down to watch some TV after being on the go for the past 17 hours to find network errors with my V6 box followed by a huge update. I really enjoy spending what little time I have in the evening rebooting and unplugging cables #frustrated

  • johnait72020789
    John Aitken (@johnait72020789) reported from Stotfold, England

    @virginmedia Hi I’ve tried using the link you sent to fix our problem but it keeps just turn off and restarting itself. It happens whether we watch live tv or recorded programmes.

  • lutonmagoo
    Big E (@lutonmagoo) reported from Caddington, England

    @virginmedia how do I find out how long is left on my contract have to leave because you’re not providing me with the service on paying for terrible service would never recommend it to anyone

  • NPaladina
    Nancy Paladina (@NPaladina) reported from Bedford, England

    @virginmedia Had to have a really tough call this evening to query a bill sent to my deceased father’s address. I want to highlight the exceptional customer service I received from Franco (no idea how else to identify him), but he was truly amazing and did everything he could 👏🏼

  • jesseb4me
    Jesse Bryce (@jesseb4me) reported from Luton, England

    @muppetkeeper @virginmedia @TalkTalk Plus at almost double the speed. No idea why they need to make it so difficult to get a good deal. But for continuity of service, and not having another piece of obsolete hardware lying around, I’ve taken it.

  • jasondflynn
    Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @StephenD1402 @virginmedia It’s the router Steve. The free Virgin router is the problem. Buy a new router from someone like Asus and turn the Virgin one to Modem mode. Should solve most problems.

  • tony_cop
    Tony (@tony_cop) reported from Ampthill, England

    @LloydGriffith @virginmedia The worst company to deal with by some distance. Can never talk to anyone. Just some automated guff. Where you go round in circles

  • adove109
    Aran Dove (@adove109) reported from Stevenage District, England

    @virginmedia Hi, so atleast once a week my internet stops working... I’ve done the usual reboot etc. Last time I rang up because I’ve had enough of it, especially with my package going form £28 to £43. When I rang the technician done some kind of reboot to help stop this problem.

  • jasondflynn
    Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @virginmedia Sorry but the old ‘we don’t have email addresses’ doesn’t work. Everyone does. It’s just company policy not to hand them out. The key issue is that with this level of service, someone should say ‘leave it with us, we’ll look into it and someone will get back to you’ 1/2

  • flissaggie
    Phyllis Charles (@flissaggie) reported from Luton, England

    @virginmedia been trying to speak to someone about my contract been fobbed off ' our system is down' or ' I will call back' still waiting!!!

  • Holliejoanne23
    Hollie O'Connor (@Holliejoanne23) reported from Stevenage District, England

    Hi @virginmedia I’ve just been on hold for an hour as I need to speak to you on behalf of my Nan who have recently been widowed. Your colleague has just hung up on me mid-conversation. Can somebody call me back please as a matter of urgency, she is a vulnerable customer.

  • sianhelena_m
    Sian Milner (@sianhelena_m) reported from Hitchin, England

    @gashead @virginmedia Bizarre that it’s not actually Kelly causing an issue yet they’re being very helpful for me! Unfortunately not sorted! Honestly lost all faith in it being resolved. Never had such an issue trying to get an answer from a company. Hope you get sorted too!

  • PurpleWisdom
    purplewisdom (@PurpleWisdom) reported from Bedford, England

    @virginmedia @markscamilleri I have no service at all despite you saying it’s been restored. Can’t even get into the website to report. Everything is down even though it’s showing it isn’t.

  • lutonmagoo
    Big E (@lutonmagoo) reported from Caddington, England

    @virginmedia I will I don’t know what the problem is it’s nothing we are doing we have reset & unplugged it rebooted it switched off switched it on and everything we can think of just won’t work since about 5 o’clock yesterday

  • jasondflynn
    Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @Lindzell_LFC @virginmedia It’s their router. All the calls in the world won’t change the problem. You can buy a new router abs connect it to the Virgin one. Worked for me.

  • PaulClayton25
    Paul Clayton (@PaulClayton25) reported from Stevenage District, England

    @virginmedia loving the great customer services #NOT. No reply to my tweet from this morning! When this issue is repaired I demand a deduction, as this issue looks like it is going to affect my wife’s work tomorrow!

  • mjdes
    Mike Desborough (@mjdes) reported from Stevenage District, England

    @virginmedia any chance of a useful update on service in SG1. Got no internet or TV. Status hasn’t been updated yet apparently an engineer has been working on it for over an Hour.

  • StopItRawr
    Lee Hammond (@StopItRawr) reported from Biggleswade, England

    @virginmedia Intermittent? It's absolutely, 100% buggered for those affected. Please could you have some transparency and tell your customers what has broken and an ETA to fix?

  • Dan_lutonbear
    dan@randrhotrodimports (@Dan_lutonbear) reported from Luton, England

    @virginmedia Same as usual. Bots. Round and round in circles I want to cancel virgin media. Maybe you will contact me when I cancel any further direct debit payment 😡😡😡

  • Dan_lutonbear
    dan@randrhotrodimports (@Dan_lutonbear) reported from Luton, England

    @virginmedia do you actually have humans employed at your call centres ? After spending a total of 6 hours going from one recorded message to a automated line I have given up. I have absolutely had enough of your lack of customer service poor service poor quality broadband

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnBar72896911
    John B (@JohnBar72896911) reported

    @ian_Leeds_UK @LouiseTregidgo @virginmedia Mine is not fixed! 24-48 hours they said, if so I miss the football, which I pay extra for. Im aware bigger issues but doesnt mean people cant expect updates hours after an issue occured.

  • sarahdaxsarah
    Sarah (@sarahdaxsarah) reported

    @virginmedia Still no TV service since Thursday night, absolutely appalling service @virginmedia !!!

  • allanp_85
    Allan (@allanp_85) reported

    @virginmedia Your WiFi is horse ****!

  • haircut52
    Kashmira Irani (@haircut52) reported

    @virginmedia your customer service is atrocious. Tried to get an engineer visit as not getting barely any channels. On the phone now for 30 minutes This problem has happened before . Only an engineer can fix this. HELP

  • BryanB_LFC
    Bryan B 🇻🇨 🔥 (@BryanB_LFC) reported

    @virginmedia I hereby request compensation for lack of service and breach of service contract. Please DM me the forms to complete. I request acknowledgement of this message. @Ofcom @BBCTech

  • JohnSmi34115189
    John Smith ⚒ 🇬🇧 (@JohnSmi34115189) reported

    @virginmedia Get a move on. Sick of your shoddy service. Can't even call customer support.

  • Johnboy710Fble
    Johnboy710💎 #DGaF and Bar (@Johnboy710Fble) reported

    @virginmedia Are we getting compensation for the failure of the tv service this morning

  • gillian_carrick
    Gillian Carrick (@gillian_carrick) reported

    @virginmedia Are people still having problems this evening. My 95 year old mam still has no TV?

  • JohnBar72896911
    John B (@JohnBar72896911) reported

    @ian_Leeds_UK @LouiseTregidgo @virginmedia Probably because its 3 hours later and we pay a fortune. Dodgy box prob gets better service and more reliable

  • VespaPX12570
    MOT ALAW (@VespaPX12570) reported

    @virginmedia This is still not working? Its been nearly 12 hours since it went off?