Virgin Media Outage Report in Kempston, Bedford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kempston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kempston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Kempston, Bedford, England
The most recent Virgin Media outage reports came from the following cities: Hitchin, Letchworth Garden City, Bedford, Biggleswade, Saint Neots and Milton Keynes.
| City | Problem Type | Report Time |
|---|---|---|
 Hitchin |
||
| Hitchin |
Internet | |
| Letchworth Garden City |
TV | |
| Letchworth Garden City |
Wi-fi | |
| Bedford |
Phone | |
| Letchworth Garden City |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kempston, England
Latest outage, problems and issue reports in Kempston and nearby locations:
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi I’ve tried using the link you sent to fix our problem but it keeps just turn off and restarting itself. It happens whether we watch live tv or recorded programmes.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Not ‘sorry hit you’ll need to get into another queue for hours and hours because it’s another team and we can’t help you’ That is not how to treat customers. In any business. Someone needs to take ownership of a situation. Truly terrible customer service. #virginmedia
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Tyler Quantrill
(@TylerQ2001) reported
from
Rushden, England
@virginmedia broadband down? Woke up with it connected but not working at all?
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia I don’t have a problem with mine. I changed it to a different router a couple of years and all of the problems that everybody experiences; such as dropping Wi-Fi disappeared.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Sorry but the old ‘we don’t have email addresses’ doesn’t work. Everyone does. It’s just company policy not to hand them out. The key issue is that with this level of service, someone should say ‘leave it with us, we’ll look into it and someone will get back to you’ 1/2
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Matt Adcock
(@Cleric20) reported
from
Hitchin, England
@virginmedia I’ve been a customer for almost 27 yrs with you guys - was being offered an upgrade to broadband…
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia And to re-emphasise what I’ve said countless times before; you’re wasting peoples time, because you don’t tell them that it is your router that causes most of the problems. Can’t believe @Ofcom allow this.
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Sian Milner
(@sianhelena_m) reported
from
Hitchin, England
@virginmedia Is anyone actually reading my tweets… I’ve called 10+ times and no one seems able to help!? Apparently no one here can either…
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia None. Last three phone calls were cut off. I don’t really want to phone again, spend 20 minutes only to be cut off again. Can you help ?
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi virgin just rang the phone number you have gave us to call but we went through using the key pad and then all you said was we will send a text message with way to fix which don’t work.
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Tyler Quantrill
(@TylerQ2001) reported
from
Rushden, England
@virginmedia No known issues in the area, and then the services test doesn’t work either? 😕
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Roy Long
(@Roy_Long) reported
from
Clapham, England
@SamRobertsComms @virginmedia They are about as good as Three for customer services. Complete bags of smelly stuff.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia So @virginmedia what do I do when your phone team tells me they can’t do anything and it’s down to the WhatsApp team who don’t do anything ? What is the next turn? I have a contract offer I want to accept but can’t ?
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia It’s coming up to 3 hours wait on WhatsApp on TOP of 3 hours of phone calls. Do your teams compete for the worst service levels @virginmedia ?
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia So @virginmedia my contract has finally been resolved. 3 hours of phone calls in 24-hrs (including phone being cut off 3 times) 6 hours of WhatsApp Failure to honour contract offers. Shambles of a company. Worst customer service I’ve ever experienced. #virginmedia #fail
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi yes I’ve check all cables are in correct and I’ve turn off from socket and removed plug then put back the plug after 30 seconds but it didn’t help it still turn itself off twice after doing it.
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Sian Milner
(@sianhelena_m) reported
from
Hitchin, England
@gashead @virginmedia Bizarre that it’s not actually Kelly causing an issue yet they’re being very helpful for me! Unfortunately not sorted! Honestly lost all faith in it being resolved. Never had such an issue trying to get an answer from a company. Hope you get sorted too!
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Totally shocking service from your team today. Nearly 2 hours of calls. Cut off; not being put through to disconnections and effectively being called a liar. Interested @virginmedia ? @MartinSLewis one for you
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@StephenD1402 @virginmedia It’s the router Steve. The free Virgin router is the problem. Buy a new router from someone like Asus and turn the Virgin one to Modem mode. Should solve most problems.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia @Ofcom - can you help with this situation? As you monitor, telecoms companies; Do you think 3-hours worth of phone calls, being cut off 3 times and 80 minutes on WhatsApp (and counting) is good enough service from @virginmedia just to renew a contract ? #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonty
(@Jontylaaad) reported
The ******* pandemic was personally a more enjoyable experience than being a Virgin Media customer.
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Falling Slowly into 22…
(@theatre_cat) reported
@virginmedia Services down yet again but this time on a day that I need to work! Is it really going to take until 3pm to fix whatever the problem is? This really isn’t acceptable.
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Tolenuk
(@tolenuk) reported
@virginmedia How sad is that I have to use my mobile to watch streaming services… while I have a dedicated internet connection from virgin that NEVER EVER works in the evening in my building. So what am I paying for ? if I am not getting the service I am paying for why should I keep you ??
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J Stuart Ridyard
(@JStuartRidyard) reported
@virginmedia So 2 weeks after your 2nd tier IT support team confirm it's just a problem with the email address, they still haven't managed to replace one email address with another on my account, and this is on top of the three months we waited for them to identify the problem Awful service
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Jenny Knight
(@jenzyknight) reported
@PaddyStarfish97 @virginmedia I’ve been trying for 4 days, they hang up every time whilst waiting for a ‘team leader’ to authorise. Gets a bit boring after hours and hours
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Saadiq Cornelius
(@PandemicEU) reported
Hey @virginmedia, great internet and all but I'm working from home and I've got such a slow connection in TW4. What's going on today?
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Leo Nakhimoff
(@LeoNak84) reported
Trying to cancel @virginmedia for 2 days. 4 times now just before cancellation is finalised, they hang up whilst on hold and I have to start the hour long process again. It’s not a coincidence, it’s a vile tactic to force you to stay with their horrific service.
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Ash Smith
(@ashthedrum) reported
@virginmedia No Wi-Fi still. I have tried re booting and switching channels on network settings.
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Kevin Wathen
(@WathenActor) reported
@virginmedia Where do I raise this complaint please?
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Warren s
(@TOPCORNFUNDIES) reported
@virginmedia Hello, I have had issues with my internet now for 3 weeks I’m paying for the 1gb package and for the last 3 weeks I have only being getting 60mb and sometimes as low as 8!