Virgin Media Outage Report in Sandy, Central Bedfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sandy, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sandy and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sandy, Central Bedfordshire, England
The most recent Virgin Media outage reports came from the following cities: Saint Neots, Henlow, Bedford, Letchworth Garden City, Baldock, Ampthill, Flitwick and Biggleswade.
| City | Problem Type | Report Time |
|---|---|---|
 Saint Neots |
Total Blackout | |
| Henlow |
Internet | |
| Bedford |
Wi-fi | |
| Letchworth Garden City |
Wi-fi | |
| Bedford |
Internet | |
| Baldock |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sandy, England
Latest outage, problems and issue reports in Sandy and nearby locations:
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Rob Anderson #TipToeingOutOfHibernation
(@Tech_Analyst_UK) reported
from
Bedford, England
@virginmedia I'm well aware of the service status page, but when it just gives a generic 'we know there's a problem and hope to get it fixed by 3pm' it's not very helpful. But seemingly the chatbot is even less so. Just lost connection for the 3rd time in 28 hours. #Anyone4Starlink?
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@VisctFishpond @virginmedia I had similar problems to you; got the runaround from Virgin. Lots of research done and the issue is almost certainly the router. You can buy a third-party router and turn the virgin router into a modem. Solved all my problems. Worth a try.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia @mouthwaite Hi John; just jumping in on this. You really need to start advising customers properlyit doesn’t matter how many technicians visit it won’t solve the problem of the poor standard router and your default settings.
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Stuart Paterson
(@Gordonsalive200) reported
from
Bedford, England
Are there any other UK @skytv customers having trouble with Sky Q boxes over a #virginmedia broadband connection?
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Rob Anderson #TipToeingOutOfHibernation
(@Tech_Analyst_UK) reported
from
Bedford, England
2nd day running that @virginmedia services have dropped out. Unacceptable with so many working from home. Chatbot just redirects to service status #fail
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Chris Belcher
(@PC_Lawyer) reported
from
Letchworth Garden City, England
@virginmedia broadband down again in SG6 ... makes home working a pretty frustrating experience!
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Tony
(@tony_cop) reported
from
Ampthill, England
@LloydGriffith @virginmedia The worst company to deal with by some distance. Can never talk to anyone. Just some automated guff. Where you go round in circles
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Su Felce
(@swimmingsu) reported
from
Cardington, England
So frustrated with @virginmedia spend over an hour on hold only to be cut off by their customer service rep #whatcustomerservice #frustrated #zerocustomerservice
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@StMirrenDaft @virginmedia @mat_fraser One of the key issues is their router. It’s rubbish and has programming which means main signal isn’t direct for WiFi. I had this problem; buy another router and turn Virgin one into modem. It solved my problem.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia You do realise that the majority of messages sent to you are people complaining that your Wi-Fi is very poor? So perhaps concentrate on that for existing clients rather than pushing new sales? Poor router is the issue. #slowerfaraway
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GTT
(@Gturv) reported
from
Bedford, England
In a constantly changing world we need something to rely on. @virginmedia can guarantee that you will be kept on hold long enough to see if you die waiting for help. #crapcustomerserviceasusual
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@Lindzell_LFC @virginmedia It’s their router. All the calls in the world won’t change the problem. You can buy a new router abs connect it to the Virgin one. Worked for me.
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Petar Kralev
(@PetarKralev) reported
from
Fen Drayton, England
@virginmedia Another bot service that resolve nothing ! Thanks but no thanks
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Nancy Paladina
(@NPaladina) reported
from
Bedford, England
@virginmedia Had to have a really tough call this evening to query a bill sent to my deceased father’s address. I want to highlight the exceptional customer service I received from Franco (no idea how else to identify him), but he was truly amazing and did everything he could 👏🏼
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia It’s not specific to me; and to be honest I’m not really bothered. The problem is your marketing 5G phones in areas that don’t have 5G which is affectively mis-selling. Probably something you should look into.
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia *poor
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@AdamDea29742908 @virginmedia But buying one between £50 and £200 will probably suit most and if it turns out it doesn’t solve your problems it hasn’t broken the bank. I went for an Asus one at about £120. Netgear is another strong brand. I had poor WiFi for years and it was a massive improvement. 2/2
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Su Felce
(@swimmingsu) reported
from
Cardington, England
@virginmedia 1/2 been on the phone for over an hour on hold waiting for customer service - finally get through and the customer service rep cuts me off before I even say what I want...
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James Denton (pen)
(@Denton_james) reported
from
Whaddon, England
@COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time
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Maria-Luisa Prezio
(@Tranquil_Maria) reported
from
Letchworth Garden City, England
@virginmedia The absolute worst customer service I’ve ever experienced. Changing a minor detail impossible!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jc
(@gnomoeoffice) reported
@virginmedia Hi, we are at our wits end trying to get help from Virginmedia for 86 yr old father in law. He has dementia, no idea of passwords no email. My husband has registered power of attorney with Virgin but trying to get help to change the account is impossible, it just rings no answer.
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Andrew Creer NAMMT(RM)
(@AndrewMassage) reported
@virginmedia But you make it impossible to cancel the contract - my wife has been trying for over 24 hours now and you keep saying the information she is providing is incorrect - it beyond frustrating 🤬
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George Messa
(@georgemessa) reported
@virginmedia We reboot it all the time to try and fix it but it only ever works for a few hours. Rebooted a few days ago I think. I haven't been told about a BQM so that would be good. I also would like to find out about getting a booster upstairs so I can run a wired connection
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neal b
(@goonerneal) reported
@virginmedia It’s following on from the beginning of these messages, I had a engineer out Saturday 15th and unfortunately he couldn’t rectify the problem, said somebody else would need to come out and sort it but I’ve heard nothing since ? I’m now paying for 1gb and not getting it ?
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chris maher
(@chrismayoman11) reported
@virginmedia worst service ever broad band and tv deal up in 2 months will be cancelling the lot and moving to @sky if they have good deals 😜
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John Nicol
(@MrNicol1) reported
@virginmedia I rang to cancel on 9 Dec and agreed cancellation date was 8 Jan. attached what’s app capture confirms. Yes can chat between those times, but would need 15 mins notice of call time.
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Sarah Louise Robinson
(@slrtheauthoress) reported
@virginmedia Nope. Your engineers keep telling us they are coming out to do works — like today — we call to confirm, they confirm it’s happening and then it gets cancelled with no warning. Todays installation has now been pushed to 8th feb with no resolution.
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George Messa
(@georgemessa) reported
@virginmedia It's just so unreliable, the speeds fluctuate so much that it makes it so frustrating to use. I've spoken with your customer service teams before and they always want to do a speed test, which doesn't reveal the nature of the problem
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emma may
(@BallardEmmamay) reported
@virginmedia Do you mean these this PDF? I do hope that you are not insulting my intelligence along with the horrific customer service I have received. I believe I am being treated unfairly and being deliberately left in financial hardship as a way of penalising me for leaving Virgin Media
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kevin o connor
(@kevinoconnor26) reported
@virginmedia The link does not state a time Have received a text now saying fix time expected to be 26th of January by 13.00 We have been told this several times