Virgin Media outages and service status in Saint Neots, England

Problems in the last 24 hours in Saint Neots, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saint Neots, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Saint Neots, England

The most recent Virgin Media outage reports came from the following cities: Kempston, Brampton, Biggleswade, Huntingdon, Bedford, and Saint Neots.

City	Problem Type	Report Time
Kempston	Internet	8 hours ago
Brampton	Internet	1 day ago
Biggleswade	Internet	3 days ago
Huntingdon	Wi-fi	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Saint Neots, England

Latest outage, problems and issue reports in Saint Neots and nearby locations:

• 
  Kevin Spicer (@kevinspicer72) reported 1 minute ago from Bedford, England

  Just been DM'd by @OpenreachHelp to ask if there is anything ELSE they can help me with TODAY. After NOT being any help at all on FRIDAY. I think it's a parody account. Also @SkyUK didn't call as promised. God I wish we had @virginmedia round here.

• 
  David Shea (@akamrshea) reported 9 minutes ago from Bedford, England

  @guardian @virginmedia will not honour prices online over the phone. Website won’t let me downgrade and @virginmedia only do this on the phone. £52pm vs £34pm online. I can only downgrade on the phone. Any advice as they don’t have a clue and are holding me to ransom! #help

• 
  Craig (@Jagercraig) reported 10 minutes ago from Saint Neots, England

  @virginmedia I’m not free from my awful contract with @VodafoneUK until 13/12/21, I’ve changed delivery date to be 11/12/21, but there’s nothing to say my contract will start then, can you help?

• 
  #LITFL (@GoMcMahon) reported 16 minutes ago from Saint Ives, England

  @BBCWatchdog can't believe you placed @virginmedia 4th in your comparison. Their customer service is the WORST! Non-UK based poor phone support, prices forever going up, and rubbish hardware.

• 
  Craig (@Jagercraig) reported 17 minutes ago from Saint Neots, England

  @virginmedia Ok I’ve ordered, but didn’t see the option to change delivery date, can you help?

• 
  Maz (@Mazeda_B) reported 19 minutes ago from Royston, England

  @virginmedia Funny enough that’s the same thing two individuals told me over the phone and made me explain the issue multiple times! @virginmedia clearly don’t value existing customers.

• 
  Pete Sibthorpe (@Sibby_Sibthorpe) reported 19 minutes ago from Over, England

  @virginmedia Text couldn’t help. Telling me to ring 150 😡

• 
  #DocMartin (@GoMcMahon) reported 21 minutes ago from Saint Ives, England

  @virginmedia I have tried every method to get a response and a solution from customer support and it's now another week gone by that we can't use the V6 box because you haven't sent me a small cable adapter. @Ofcom you could be more firm with companies that let customers down!

• 
  GTT* (@Gturv) reported 22 minutes ago from Bedford, England

  @virginmedia Do you have issues in MK42 area? My internet down, 2nd time in 3 days. Your service status says everything is good, I don't believe that for a minute.

• 
  Steve Greaves (@sgreaves1977) reported 23 minutes ago from Royston, England

  @virginmedia just remind me what I'm paying for........worst internet ever!

• 
  Kerry-jane Rose (@kerryrose34) reported 27 minutes ago from Eaton Socon, England

  @virginmedia need help as got broadband after engineer visit and no one wants to know 😡

• 
  Nancy Paladina (@NPaladina) reported 28 minutes ago from Bedford, England

  @virginmedia Had to have a really tough call this evening to query a bill sent to my deceased father’s address. I want to highlight the exceptional customer service I received from Franco (no idea how else to identify him), but he was truly amazing and did everything he could 👏🏼

• 
  Holly O (@ohhollygosh) reported 35 minutes ago from Biggleswade, England

  @virginmedia Hi, are there any known issues in SG18? Our wifi has been dropping out a lot over the last 3 days or so

• 
  jamesdgreen (@jamesdgreen02) reported 37 minutes ago from Bedford, England

  @virginmedia great service from your sales team over the phone as your website crashed when ordering. But needed to talk to CS to get them to cancel the order that was partially done before website crashed. But accordingly CS they can’t see it. Ant it would take them 7 days 1/2

• 
  purplewisdom (@PurpleWisdom) reported 39 minutes ago from Bedford, England

  @virginmedia @markscamilleri I’ve tried rebooting nothing is happening. All these people telling you they have no service can’t all be wrong. Stop giving us the same answer, we’re not idiots.

• 
  Byron Hinson (@byron_hinson) reported 42 minutes ago from Saint Ives, England

  @virginmedia Yes says 30 mins again. But the main status site says no issues.

• 
  Phil Reynolds (@furnituretester) reported 43 minutes ago from Bedford, England

  @virginmedia over 13 mins in waiting for you to answer a call you directed me too as WiFi is not working. Sort it out please this is unacceptable

• 
  Let's get back to normal #KBF (@TMITV19) reported 47 minutes ago from Bedford, England

  @virginmedia Eventually I looked at my phone and saw that they'd replied after 3 hours. I saw it half an hour later and replied but they then weren't talking to me. The next day I called up and got through after 3 minutes. Using covid as an excuse for poor service is awful.

• 
  Phil Reynolds (@furnituretester) reported 49 minutes ago from Bedford, England

  @virginmedia worst service ever why is my broadband not working. I expect a refund

• 
  Lou Campbell❤️⚽️ (@mrsloucampbell) reported 55 minutes ago from Bedford, England

  @virginmedia That is a joke - as I want to take @virginmedia with me - so are you saying I should be choosing a house based on virgin media’s’ service ??? it’s not my fault you don’t service the area.... why am I being penalised ? You are breaking the contract by not providing the service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sandy Moore (@SandyMo45739639) reported 8 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV50 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  DJ Dilla (@DJDillaBSR) reported 9 minutes ago

  @virginmedia are there currently problems in the Bristol area?

• 
  Gary Jackson 🇺🇦 🍻🎙📻 (@Gary_P_Jackson) reported 10 minutes ago

  @JFab208 @virginmedia 28 August according to service status

• 
  Jess Stocks (@jrstocks89) reported 11 minutes ago

  @virginmedia still no response. I’m paying a lot of money to access Sky Sports red button on my TV but still another 8 days to apparently fix it All the sport I want to watch is again on the red button this weekend

• 
  Phil66 (@phil66uk) reported 12 minutes ago

  @virginmedia @alexand979677 And they don't take off anything if your service is down either

• 
  Kaiser Soothsays (@_SonOfTheDesert) reported 17 minutes ago

  @virginmedia No. Because it’ll end up as a hard reset and we’ll lose all our recorded stuff. When are you going to bring out a box that saves content to the cloud? That way, there’d be no issue.

• 
  Dean Risley (@dean_risley) reported 20 minutes ago

  @virginmedia my wireless router was upgraded by you because it was old. Installed new & now have less wifi coverage at my home than before. Engineer attends & recommends 2 boosters, have now spoken to customer services on several occasions & made a complaint but still waiting !!

• 
  Tó's Right Foot (@UncommonNeutral) reported 20 minutes ago

  @longlaneroyal @virginmedia I don't understand why anyone uses Virgin Media. I've literally never met a happy customer of theirs. Plusnet forever and always.

• 
  Gary Adams (@GazzaAdams) reported 22 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have had intermittent service for most of the day and had to hotspot from my phone to be able to work, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  🄼🅁 🅃🄴🄰 🅆🄸🅃🄷 🄾🄽🄴 🅂🅄🄶🄰🅁 (@commercialdon) reported 24 minutes ago

  @virginmedia I'm having a few issues, I'm on the 1gb plan but hitting just over 500mb in speed tests and trying to login to your website just sends me in a loop because it has 2 email addresses linked so it won't let me login. Please help