Virgin Media Outage Report in Saint Neots, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saint Neots, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saint Neots and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 04: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Saint Neots, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Bedford and Biggleswade.
| City | Problem Type | Report Time |
|---|---|---|
 Bedford |
Wi-fi | |
| Biggleswade |
Phone | |
| Bedford |
Total Blackout | |
| Bedford |
Internet | |
| Bedford |
Total Blackout | |
| Bedford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saint Neots, England
Latest outage, problems and issue reports in Saint Neots and nearby locations:
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Harry Aldridge
(@HarryAldridge92) reported
from
Saint Ives, England
@virginmedia Hi, I disabled 5ghz on the IP website because someone at ‘Ring Doorbell’ said it will only work on 2.4 but now none of my devices will connect to WiFi. I now can’t log back in to change it back to what it was. Is this something you can please help me with? Thanks
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Biggriffin
(@Biggriffin4) reported
from
Huntingdon, England
@virginmedia So my Broadband/phone is now £50. And a £3.50 price rise. But new customer can have it for £26.99... you robbing ungrateful bastids, existing customers obviously don't matter!! Time to look elsewhere.
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Rob Anderson #TipToeingOutOfHibernation
(@Tech_Analyst_UK) reported
from
Bedford, England
@virginmedia I'm well aware of the service status page, but when it just gives a generic 'we know there's a problem and hope to get it fixed by 3pm' it's not very helpful. But seemingly the chatbot is even less so. Just lost connection for the 3rd time in 28 hours. #Anyone4Starlink?
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia Eventually I looked at my phone and saw that they'd replied after 3 hours. I saw it half an hour later and replied but they then weren't talking to me. The next day I called up and got through after 3 minutes. Using covid as an excuse for poor service is awful.
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia Yes after a phone call. Now I'm actively looking into moving to @skytv after the poor service.
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Petar Kralev
(@PetarKralev) reported
from
Fen Drayton, England
@virginmedia Another bot service that resolve nothing ! Thanks but no thanks
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Jay Atkins
(@jay_atkins7) reported
from
Eaton Socon, England
@virginmedia trying to book an engineer to come out as my Internet has been down for over a week now and having no luck over the phone as it keeps cutting us off, can you help please.
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Lou Campbell❤️⚽️
(@mrsloucampbell) reported
from
Bedford, England
@virginmedia You’re call centre is not helpful. I’ve spent 2.5 weeks trying to contact you. I am not cancelling the contract - you are- it’s not my fault you don’t provide my new house but you expect me ti@oay £300+ To cancel a contract that I want to keep- you r cancelling. Not me.
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Nick Simons
(@NICKJSIMONS) reported
from
Bedford, England
@virginmedia trying to cancel Sky Sports for my mum after my fathers death. Repeatedly On hold for 50 mins each time then you hang up. No facility to do it online!! Any help.
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adamrobertson.co.uk
(@AdamRPhoto) reported
from
Godmanchester, England
Hey @virginmedia who do I contact for constant packet loss and internet issues as your software says there are none, but there 100% is 😩🔫
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Stuart Paterson
(@Gordonsalive200) reported
from
Bedford, England
Are there any other UK @skytv customers having trouble with Sky Q boxes over a #virginmedia broadband connection?
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia The outcome of the call was what I wanted. I mean your pour service telling people to sit online for 4 hours waiting for someone to talk to me rather than call your call centres. If I'd called up straight away I'd not have needed to tweet you. You didn't even tweet back quickly.
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Gordon Brown
(@KTMGordo) reported
from
Saint Neots, England
Oh joy. Christmas Eve and @virginmedia has a fault that apparently won’t be fixed until 4 January. No TV or internet then this Christmas whilst stuck at home on my own 😢 ...although the service status page says ‘good service’ 🤔
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adamrobertson.co.uk
(@AdamRPhoto) reported
from
Godmanchester, England
@virginmedia Yes, but I want to talk to someone instead as I’m still having issues and your software doesn’t catch them as the connection is back up by the time I’ve logged in and run them
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Rob Anderson #TipToeingOutOfHibernation
(@Tech_Analyst_UK) reported
from
Bedford, England
2nd day running that @virginmedia services have dropped out. Unacceptable with so many working from home. Chatbot just redirects to service status #fail
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James Denton (pen)
(@Denton_james) reported
from
Whaddon, England
@COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time
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Su Felce
(@swimmingsu) reported
from
Cardington, England
@virginmedia 1/2 been on the phone for over an hour on hold waiting for customer service - finally get through and the customer service rep cuts me off before I even say what I want...
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GTT
(@Gturv) reported
from
Bedford, England
In a constantly changing world we need something to rely on. @virginmedia can guarantee that you will be kept on hold long enough to see if you die waiting for help. #crapcustomerserviceasusual
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia *poor
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Su Felce
(@swimmingsu) reported
from
Cardington, England
So frustrated with @virginmedia spend over an hour on hold only to be cut off by their customer service rep #whatcustomerservice #frustrated #zerocustomerservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Faye Thomas
(@FayeThomas_1) reported
@virginmedia Trouble is, it will work for say an hour, then the broadband will drop off. Then come back on. Then drop off again. Then come back on. I just need to disconnect and try a different provider, I think.
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Jenny Bell
(@jcbell88) reported
@virginmedia I'd accept that if anyone ever turned up. The street needs digging up and has done since August. Communication is awful, at least get in touch to say you're not coming, why and when you will! Hubby now writing a 2500+ word complaint email!! Shocking service!! #Atrocious
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Key
(@Key68147099) reported
@virginmedia good lord what's going on. Box keeps resetting. Yesterday you were completing work in the area to improve services and today has been ridiculous. You can't get 5mins into a programme before the system shuts down. Can we get some update please as to what's going on...
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riifty
(@riifty_) reported
@virginmedia It says there aren’t any issues on my area; but it has been off all day since before I woke up this morning.
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Ryan price
(@Ryanpri03433897) reported
@virginmedia ASAP it's been all night now not working at all, I renewed last week so can can cancel that. Jokers
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Charmaine Whitehouse
(@Spongette1982) reported
@virginmedia Well from a customer point of view you do think its acceptable as its becoming a regular issue now. Its more common to have issues than to have a normal service surely it should be the other way round! We want compensation and a refund for the last 2 weeks!
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Sam Buchanan
(@SamBuchanan1) reported
@virginmedia At almost 9pm are you any closer to being able to fix this issue? Are you compensating customers as your not providing the service we pay a lot of money for
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PM
(@0princessx) reported
@virginmedia Says invalid network settings and a problem with the router. Reset the router. We have 3 boxes in the house, ones the newest and two the older version, none are allowing us to watch live TV.
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Shaju Ahmed
(@ShajuAhm) reported
@virginmedia Absolutely rubbish customer service
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Mike Betts
(@mgbetts13) reported
@virginmedia Spoke to them and clearly they can’t. Honestly don’t think anyone at @virginmedia knows what there doing. Poor form getting a contract emailed from yourselves but you say it’s not available