Virgin Media outages and service status in Saint Neots, England

Problems in the last 24 hours in Saint Neots, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saint Neots, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Saint Neots, England

The most recent Virgin Media outage reports came from the following cities: Saint Neots, Kempston, Brampton, Biggleswade, Huntingdon, and Bedford.

City	Problem Type	Report Time
Saint Neots	Internet	11 hours ago
Kempston	Internet	2 days ago
Brampton	Internet	3 days ago
Biggleswade	Internet	5 days ago
Huntingdon	Wi-fi	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Saint Neots, England

Latest outage, problems and issue reports in Saint Neots and nearby locations:

• 
  Carl Harris (@Carlgooutdoors) reported 32 seconds ago from Bedford, England

  @virginmedia Hi, I am trying to reduce the services on my contract but your contact service is very poor. Upgrade? No problem we answer straight away. Reduce?? Wait for ages with no reply. 11 years a customer and yet this is how you treat me!

• 
  Elaine Freeman (@ElaineFTans) reported 39 seconds ago from Saint Neots, England

  @SkyHelpTeam I’m in week 9 of waiting for an engineer ! I am having to use my mobile data thank you @EE IF I COULD CANCEL SKY I BLOODY WOULD BUT CANT GET @virginmedia ON OUR STREET ! #rubbishCS

• 
  #LITFL (@GoMcMahon) reported 1 minute ago from Saint Ives, England

  @BBCWatchdog can't believe you placed @virginmedia 4th in your comparison. Their customer service is the WORST! Non-UK based poor phone support, prices forever going up, and rubbish hardware.

• 
  TRENTTT🤩 (@Aqeeb97) reported 4 minutes ago from Bedford, England

  Just about to complete an important work task and Virgin Media goes down🙃

• 
  Kevin Spicer (@kevinspicer72) reported 5 minutes ago from Bedford, England

  Just been DM'd by @OpenreachHelp to ask if there is anything ELSE they can help me with TODAY. After NOT being any help at all on FRIDAY. I think it's a parody account. Also @SkyUK didn't call as promised. God I wish we had @virginmedia round here.

• 
  adamrobertson.co.uk (@AdamRPhoto) reported 10 minutes ago from Godmanchester, England

  @virginmedia Yes, but I want to talk to someone instead as I’m still having issues and your software doesn’t catch them as the connection is back up by the time I’ve logged in and run them

• 
  emmylou14 (@eldonnell7319) reported 15 minutes ago from Bedford, England

  @virginmedia Customer service worst ever

• 
  Music In Bedford (@MusicInBedford) reported 16 minutes ago from Bedford, England

  @MinarchistUk @virginmedia @sky @gmcuk @Scott1984FP As I've Never Hidden My #MentalHealth Illnesses To Myself Or Anyone Else,Unlike Yourself @MinarchistUk :/ My Spelling & Grammar Doesn't Effect My Points & Its Bad Due Not Being Able To Spell, Big Deal :/ I'm Not Here To Entertain You Either :/ You Know Where Mute & Block Is :)

• 
  Chris Rand (@ChrisRandWrites) reported 23 minutes ago from Huntingdon, England

  @virginmedia Nothing! I just wish you'd get rid of these magic support passwords nobody has. We just have to go through the charade on the phone of typing in random wrong codes until the system gives up. That's all. Thank you.

• 
  Let's get back to normal #KBF (@TMITV19) reported 27 minutes ago from Bedford, England

  @virginmedia The outcome of the call was what I wanted. I mean your pour service telling people to sit online for 4 hours waiting for someone to talk to me rather than call your call centres. If I'd called up straight away I'd not have needed to tweet you. You didn't even tweet back quickly.

• 
  Roy Long (@Roy_Long) reported 29 minutes ago from Clapham, England

  @SamRobertsComms @virginmedia They are about as good as Three for customer services. Complete bags of smelly stuff.

• 
  Petar Kralev (@PetarKralev) reported 29 minutes ago from Fen Drayton, England

  @virginmedia Another bot service that resolve nothing ! Thanks but no thanks

• 
  Antony Styles (@AntonyStyles5) reported 36 minutes ago from Bedford, England

  @virginmedia Tried the number it just sends me onto the bit I’ve read a dozen times already test speed& reboot.Which I’ve done already.I phone & that sends me down the same route.Perhaps time to look for a new broadband provider.I know times are difficult but I just need to speak to someone

• 
  Pete Sibthorpe (@Sibby_Sibthorpe) reported 38 minutes ago from Over, England

  @virginmedia I have been yes. WiFi service from router. I’ve rebooted several times.

• 
  Lou Campbell❤️⚽️ (@mrsloucampbell) reported 44 minutes ago from Bedford, England

  @virginmedia You’re call centre is not helpful. I’ve spent 2.5 weeks trying to contact you. I am not cancelling the contract - you are- it’s not my fault you don’t provide my new house but you expect me ti@oay £300+ To cancel a contract that I want to keep- you r cancelling. Not me.

• 
  jamesdgreen (@jamesdgreen02) reported 45 minutes ago from Bedford, England

  @virginmedia hi. Is there any faults known in DN37 0LE ITV on 103 or 113 wont work. All other channels ok. Tried to check service status but that is down at the moment

• 
  Gordon Brown (@KTMGordo) reported 47 minutes ago from Saint Neots, England

  Oh joy. Christmas Eve and @virginmedia has a fault that apparently won’t be fixed until 4 January. No TV or internet then this Christmas whilst stuck at home on my own 😢 ...although the service status page says ‘good service’ 🤔

• 
  David Shea (@akamrshea) reported 50 minutes ago from Bedford, England

  @guardian @virginmedia will not honour prices online over the phone. Website won’t let me downgrade and @virginmedia only do this on the phone. £52pm vs £34pm online. I can only downgrade on the phone. Any advice as they don’t have a clue and are holding me to ransom! #help

• 
  Let's get back to normal #KBF (@TMITV19) reported 50 minutes ago from Bedford, England

  @virginmedia Yes after a phone call. Now I'm actively looking into moving to @skytv after the poor service.

• 
  emmylou14 (@eldonnell7319) reported 53 minutes ago from Bedford, England

  @virginmedia I had an error code on my box so you delivered a new one with no new remote , I activated the box followed the instructions and it will not complete the set up so no services can be used on that box called for tech help which he wasn’t able to resolve . No engineer still

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary Adams (@GazzaAdams) reported 1 minute ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  DaZzA (@aLpHaDaZzA) reported 2 minutes ago

  @ArtTed___4 You are obviously not a @virginmedia customer then!

• 
  Cookie (@chrissincl29564) reported 3 minutes ago

  @virginmedia @CliveR39 Everyone knows there is an issue don’t play dumb!

• 
  APTS Archive (@APTSArchive) reported 7 minutes ago

  Quick update following my post - I did have a DM discussion with VirginMedia. Apparently all refunds are process via cheque payments and posted to you - and I’ve got to wait up to 45 days - yes 45 days for the cheque. If I’ve not received it by then I’ve got to contact them again and they will investigate why - probably waiting another 45 days. This is disgusting behaviour @virginmedia, despite it being so called company policy. You took £1,070 from our account despite assurance the equipment return date had been extended, causing us to be overdrawn, yet you now hang on to our money for up to 45 days! It doesn’t take 45 days for a computer to print a cheque!

• 
  Tomi (@GadgetsBoy) reported 7 minutes ago

  Trying to cancel a virgin media broadband has to be as painful as pulling teeth without local anaesthetic

• 
  🏎️ 🏁 Sue™️ (@Shh_DontSayIt) reported 7 minutes ago

  Yo @virginmedia can you sort your issues out? Every time I bloody watch TV it keeps shouting there’s a connection problem when there isn’t as it’s broadcasting tv normally and keeps blocking my screen

• 
  Paps (@coophos) reported 8 minutes ago

  @LeighHutch90 @virginmedia For what we pay it’s crap

• 
  Cookie (@chrissincl29564) reported 9 minutes ago

  @stephenm68 @virginmedia That is awful. Virgin media have really done down hill in looking after their customers. All they care about is customer acquisition

• 
  Swindon! (@swindon124759) reported 12 minutes ago

  @virginmedia when I press the red button to access sky sports plus I no longer receive an error message. Has my box been successfully updated to fix this issue and I should now expect no further issues from this incident? Thanks @Virgin

• 
  Cameron thompson (@CAMERON1Tzz) reported 13 minutes ago

  @virginmedia internets been off since Thursday hurry up and sort this out ur company takes enough money. Terribly handing these problems we pay u give internet and tv not fix the problems cause that are always on the company’s end.