Virgin Media Outage Report in Saint Neots, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saint Neots, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saint Neots and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 01: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Saint Neots, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Bedford, Biggleswade and Huntingdon.
| City | Problem Type | Report Time |
|---|---|---|
 Bedford |
Wi-fi | |
| Bedford |
Internet | |
| Bedford |
Internet | |
| Bedford |
Internet | |
| Bedford |
Internet | |
| Bedford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saint Neots, England
Latest outage, problems and issue reports in Saint Neots and nearby locations:
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia *poor
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Harry Aldridge
(@HarryAldridge92) reported
from
Saint Ives, England
@virginmedia Hi, I disabled 5ghz on the IP website because someone at ‘Ring Doorbell’ said it will only work on 2.4 but now none of my devices will connect to WiFi. I now can’t log back in to change it back to what it was. Is this something you can please help me with? Thanks
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James Denton (pen)
(@Denton_james) reported
from
Whaddon, England
@COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time
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Nancy Paladina
(@NPaladina) reported
from
Bedford, England
@virginmedia Had to have a really tough call this evening to query a bill sent to my deceased father’s address. I want to highlight the exceptional customer service I received from Franco (no idea how else to identify him), but he was truly amazing and did everything he could 👏🏼
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Petar Kralev
(@PetarKralev) reported
from
Fen Drayton, England
@virginmedia Another bot service that resolve nothing ! Thanks but no thanks
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Gordon Brown
(@KTMGordo) reported
from
Saint Neots, England
Oh joy. Christmas Eve and @virginmedia has a fault that apparently won’t be fixed until 4 January. No TV or internet then this Christmas whilst stuck at home on my own 😢 ...although the service status page says ‘good service’ 🤔
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adamrobertson.co.uk
(@AdamRPhoto) reported
from
Godmanchester, England
Hey @virginmedia who do I contact for constant packet loss and internet issues as your software says there are none, but there 100% is 😩🔫
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Stuart Paterson
(@Gordonsalive200) reported
from
Bedford, England
Are there any other UK @skytv customers having trouble with Sky Q boxes over a #virginmedia broadband connection?
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GTT
(@Gturv) reported
from
Bedford, England
In a constantly changing world we need something to rely on. @virginmedia can guarantee that you will be kept on hold long enough to see if you die waiting for help. #crapcustomerserviceasusual
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia Yes after a phone call. Now I'm actively looking into moving to @skytv after the poor service.
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Rob Anderson #TipToeingOutOfHibernation
(@Tech_Analyst_UK) reported
from
Bedford, England
@virginmedia I'm well aware of the service status page, but when it just gives a generic 'we know there's a problem and hope to get it fixed by 3pm' it's not very helpful. But seemingly the chatbot is even less so. Just lost connection for the 3rd time in 28 hours. #Anyone4Starlink?
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Su Felce
(@swimmingsu) reported
from
Cardington, England
So frustrated with @virginmedia spend over an hour on hold only to be cut off by their customer service rep #whatcustomerservice #frustrated #zerocustomerservice
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Su Felce
(@swimmingsu) reported
from
Cardington, England
@virginmedia 1/2 been on the phone for over an hour on hold waiting for customer service - finally get through and the customer service rep cuts me off before I even say what I want...
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adamrobertson.co.uk
(@AdamRPhoto) reported
from
Godmanchester, England
@virginmedia Yes, but I want to talk to someone instead as I’m still having issues and your software doesn’t catch them as the connection is back up by the time I’ve logged in and run them
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Biggriffin
(@Biggriffin4) reported
from
Huntingdon, England
@virginmedia So my Broadband/phone is now £50. And a £3.50 price rise. But new customer can have it for £26.99... you robbing ungrateful bastids, existing customers obviously don't matter!! Time to look elsewhere.
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Nick Simons
(@NICKJSIMONS) reported
from
Bedford, England
@virginmedia trying to cancel Sky Sports for my mum after my fathers death. Repeatedly On hold for 50 mins each time then you hang up. No facility to do it online!! Any help.
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia Eventually I looked at my phone and saw that they'd replied after 3 hours. I saw it half an hour later and replied but they then weren't talking to me. The next day I called up and got through after 3 minutes. Using covid as an excuse for poor service is awful.
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia The outcome of the call was what I wanted. I mean your pour service telling people to sit online for 4 hours waiting for someone to talk to me rather than call your call centres. If I'd called up straight away I'd not have needed to tweet you. You didn't even tweet back quickly.
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Rob Anderson #TipToeingOutOfHibernation
(@Tech_Analyst_UK) reported
from
Bedford, England
2nd day running that @virginmedia services have dropped out. Unacceptable with so many working from home. Chatbot just redirects to service status #fail
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Jay Atkins
(@jay_atkins7) reported
from
Eaton Socon, England
@virginmedia trying to book an engineer to come out as my Internet has been down for over a week now and having no luck over the phone as it keeps cutting us off, can you help please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Achie
(@_Achie_) reported
Virgin media better fix my internet because it’s been a day and half , and the WiFi keeps dropping
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𝔖𝔥𝔞𝔫 𝔍𝔞𝔡𝔢
(@shannonjade_94) reported
Cheers to the American who spoke to me like dirt at @virginmedia! Wouldn’t even listen to all the steps both me and another of member of your staff in customer care had tried last night 👍🏻
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Georgia x
(@Nice_Georgia_x) reported
@virginmedia My broad band has gone down again, right in the middle of a school class. I joined Virgin for a more reliable service. This is twice in a week.
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nikki 💙
(@tinka76) reported
@MartinSLewis have you had any complaints about Virgin media? I have been trying to cancel my TV service and I feel like I am going in circles, cannot seem to get to speak to anyone online or on the phone! Meanwhile I’m stuck paying for a service I don’t want
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Carly
(@Carlybag) reported
@Katherine_Ann @virginmedia @SkyMediaUK They’re awful. I left them last month and needed to phone them back after an error. 3.5hours in total it ended up taking me. Insane for a communications company
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Tony Bradman
(@tbradman) reported
@virginmedia ...2/2 - the reply was a poorly written, ungrammatical email with a box on it that said ‘Resolution: apology’ Cheers, @virginmedia I’m feeling really supported and appreciated as a customer. I think I might look through your feed and RT some of your other customers’ complaints...
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Genevieve Niedziolko
(@genski) reported
@virginmedia No, none at all, she said the same. No one knows what the problem is, or where it is, or if it will be fixed! This is insanely frustrating
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Genevieve Niedziolko
(@genski) reported
@virginmedia So you can’t provide any further info? What the problem is? Or why no clear communication hasn’t been sent out to your customers just a constantly changing resolve time
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Empra
(@EmpraZero) reported
@virginmedia why charge high prices and promise fast internet to only keep getting internet crashes as well as slow internet?
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will conway
(@willconway66) reported
Ooohhh UHD comes to @virginmedia oh hold on existing customer on ultimate have to fork out another 6 quid a month but new customers get as standard, yep cheers VM what happened to looking after loyal over new