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Virgin Media Outage Report in Saint Neots, Cambridgeshire, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Saint Neots, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saint Neots, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Saint Neots, England

The most recent Virgin Media outage reports came from the following cities: Bedford, Biggleswade, Huntingdon, and Biggleswade.

CityProblem TypeReport Time
Bedford Wi-fi 2 days ago
Bedford E-mail 7 days ago
Bedford Internet 10 days ago
Bedford Internet 12 days ago
Biggleswade Wi-fi 14 days ago
Huntingdon Total Blackout 15 days ago

Community Discussion

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Virgin Media Issues Reports Near Saint Neots, England

Latest outage, problems and issue reports in Saint Neots and nearby locations:

  • TMITV19
    Let's get back to normal #KBF (@TMITV19) reported from Bedford, England

    @virginmedia *poor

  • Biggriffin4
    Biggriffin (@Biggriffin4) reported from Huntingdon, England

    @virginmedia So my Broadband/phone is now £50. And a £3.50 price rise. But new customer can have it for £26.99... you robbing ungrateful bastids, existing customers obviously don't matter!! Time to look elsewhere.

  • AdamRPhoto
    adamrobertson.co.uk (@AdamRPhoto) reported from Godmanchester, England

    @virginmedia Yes, but I want to talk to someone instead as I’m still having issues and your software doesn’t catch them as the connection is back up by the time I’ve logged in and run them

  • PetarKralev
    Petar Kralev (@PetarKralev) reported from Fen Drayton, England

    @virginmedia Another bot service that resolve nothing ! Thanks but no thanks

  • mrsloucampbell
    Lou Campbell❤️⚽️ (@mrsloucampbell) reported from Bedford, England

    @virginmedia Could you please highlight exactly what clause you want me to read ? I am a disabled mother of 3 with her daughter needing internet for gcse - which You can’t provide- she needs internet to study. I am NOT cancelling contract - you are - by not providing service that I pay for

  • swimmingsu
    Su Felce (@swimmingsu) reported from Cardington, England

    @virginmedia 1/2 been on the phone for over an hour on hold waiting for customer service - finally get through and the customer service rep cuts me off before I even say what I want...

  • bellinghman
    Alan Bellingham (@bellinghman) reported from Royston, England

    Dear @virginmedia - your web page doesn't think that your services are available on my postcode. Should I cancel my account? I was hoping to change my package

  • AmitP1992
    Amit Puntambekar (@AmitP1992) reported from Fenstanton, England

    @IFALeicester @virginmedia @Ofcom Terrible company to deal with Scott, took me 8+ months to set up an installation as they had to come out to do road works. Every week promised they’d come within the next few days. Effectively no internet during that period. Left us in limbo the whole time.

  • HarryAldridge92
    Harry Aldridge (@HarryAldridge92) reported from Saint Ives, England

    @virginmedia Hi, I disabled 5ghz on the IP website because someone at ‘Ring Doorbell’ said it will only work on 2.4 but now none of my devices will connect to WiFi. I now can’t log back in to change it back to what it was. Is this something you can please help me with? Thanks

  • TMITV19
    Let's get back to normal #KBF (@TMITV19) reported from Bedford, England

    @virginmedia Yes after a phone call. Now I'm actively looking into moving to @skytv after the poor service.

  • ohhollygosh
    Holly O (@ohhollygosh) reported from Biggleswade, England

    @virginmedia Hi, are there any known issues in SG18? Our wifi has been dropping out a lot over the last 3 days or so

  • AdamRPhoto
    adamrobertson.co.uk (@AdamRPhoto) reported from Godmanchester, England

    Hey @virginmedia who do I contact for constant packet loss and internet issues as your software says there are none, but there 100% is 😩🔫

  • mrsloucampbell
    Lou Campbell❤️⚽️ (@mrsloucampbell) reported from Bedford, England

    @virginmedia That is a joke - as I want to take @virginmedia with me - so are you saying I should be choosing a house based on virgin media’s’ service ??? it’s not my fault you don’t service the area.... why am I being penalised ? You are breaking the contract by not providing the service.

  • NICKJSIMONS
    Nick Simons (@NICKJSIMONS) reported from Bedford, England

    @virginmedia trying to cancel Sky Sports for my mum after my fathers death. Repeatedly On hold for 50 mins each time then you hang up. No facility to do it online!! Any help.

  • Denton_james
    James Denton (pen) (@Denton_james) reported from Whaddon, England

    @COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time

  • mrsloucampbell
    Lou Campbell❤️⚽️ (@mrsloucampbell) reported from Bedford, England

    @virginmedia You’re call centre is not helpful. I’ve spent 2.5 weeks trying to contact you. I am not cancelling the contract - you are- it’s not my fault you don’t provide my new house but you expect me ti@oay £300+ To cancel a contract that I want to keep- you r cancelling. Not me.

  • KTMGordo
    Gordon Brown (@KTMGordo) reported from Saint Neots, England

    Oh joy. Christmas Eve and @virginmedia has a fault that apparently won’t be fixed until 4 January. No TV or internet then this Christmas whilst stuck at home on my own 😢 ...although the service status page says ‘good service’ 🤔

  • TMITV19
    Let's get back to normal #KBF (@TMITV19) reported from Bedford, England

    @virginmedia Eventually I looked at my phone and saw that they'd replied after 3 hours. I saw it half an hour later and replied but they then weren't talking to me. The next day I called up and got through after 3 minutes. Using covid as an excuse for poor service is awful.

  • TMITV19
    Let's get back to normal #KBF (@TMITV19) reported from Bedford, England

    @virginmedia The outcome of the call was what I wanted. I mean your pour service telling people to sit online for 4 hours waiting for someone to talk to me rather than call your call centres. If I'd called up straight away I'd not have needed to tweet you. You didn't even tweet back quickly.

  • jay_atkins7
    Jay Atkins (@jay_atkins7) reported from Eaton Socon, England

    @virginmedia trying to book an engineer to come out as my Internet has been down for over a week now and having no luck over the phone as it keeps cutting us off, can you help please.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TheGlerp
    Rob (@TheGlerp) reported

    @virginmedia Can you please get a technician to finally call us so we can fix this? Someone who will actually understand the issue? Your outsourced phone support is worse than useless and they seem to have no way to get me the help I need.

  • Haffertee
    Fiona Baker (@Haffertee) reported

    @virginmedia Yes and I did . Becuase they didn’t want to help and couldn’t understand my query they closed the chat each time . The manager on the chat actually sorted them out and apologised shame I was then passed on to the lying retentions manager who could not understand customer service

  • Cxtapult
    Emily ⚡️ (@Cxtapult) reported

    @Bugginout_co_uk @rlswilliams @virginmedia I’ve had the same NG8 since 1pm with no hope of a solution

  • notdodgy
    Roger Leitch (@notdodgy) reported

    @virginmedia I just signed up to the package which include an O2 SIM. The problem is that the O2 network so far is not useable. Why pay £25 for unlimited data when you cannot use any data due to lack of bandwidth?. Can I cancel the SIM and keep the virgin deal?

  • rlswilliams
    Richard Williams 🇺🇦 (@rlswilliams) reported

    @Bugginout_co_uk @virginmedia Any news at all? Their fault finder states a resolution by 15:00... The app also can't see my router (Hub 3), WiFi obviously on when looking for it. Flashing arrows...

  • gcxb
    Dãn (@gcxb) reported

    2 weeks of the same issue with the wifi this is ridiculous @virginmedia

  • Magnoli23215778
    Magnolia’s Art (@Magnoli23215778) reported

    @virginmedia I’ve done all that. I’ve engineer coming tomorrow. I’ve had no phone, yet have a disabled person at home. Phone is connected to ‘Careline’, which I cannot access. It’s terrible.

  • D88lewis
    David Lewis (@D88lewis) reported

    @virginmedia If we call that problem one, let’s stay on that. I’m not the named account holder, you were not permitted to have taken that money from my account. That cancellation fee needs to go to the named person on the account, and I would require a BACS payment wouldn’t I

  • rlswilliams
    Richard Williams 🇺🇦 (@rlswilliams) reported

    @virginmedia Still no connection following your advice and timings. Can you provide me with more information and an updated resolution time please?

  • Bugginout_co_uk
    BUGGINOUT (@Bugginout_co_uk) reported

    @rlswilliams @virginmedia At 11am it said 3pm, at 3pm it said 6pm... Can't even be arsed to look again now. I'm back to living in the 90's. #Practicing my handwriting in case it never comes back on but the post office are on strike now too :-) Welcome to the upcoming winter of our discontent.