Virgin Media Outage Report in Godmanchester, Cambridgeshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Godmanchester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Godmanchester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 03: Problems at Virgin Media
Virgin Media is having issues since 05:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Godmanchester, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge and Huntingdon.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Total Blackout | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Godmanchester, England
Latest outage, problems and issue reports in Godmanchester and nearby locations:
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45
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Martin Jones
(@MHartleyJones) reported
from
Cambridgeshire, England
For a while now, I’ve been dissatisfied with the performance of my elderly rented @virginmedia TIVO TV box. Tonight it ceased to function, so I phoned for a fix. I didn’t get a fix. Instead the operator tried to sell me a new one at extra cost. Not a happy bunny!
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Tom Bowran
(@tombowran) reported
from
Willingham, England
ironic that the hold music on @virginmedia ‘s “help line” contains the lyrics “please don’t let me down”. The very reason i’m calling for the upteenth time. 100 hours since i was promised a manager calling back in 48hrs, and 48hrs since they said it would only be another 24 hours
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Yes. Service is restored at the moment but understand it’s an ongoing issue. Usually a short outage (9 minutes) but this was 25mins this time.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary lost @virginmedia at the moment. Nothing on the service status page but this time the Cable Modem is flashing green indicating an outage
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Deirdre Creevey-Murphy
(@scaryscorpio) reported
from
Cambridgeshire, England
@virginmedia do you know if there if there are connection problems in the Cambridge area? We've been offline for about 45mins now. Done everything required, and nothing.
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Mick Brown
(@Lord_Drainlid) reported
from
Cambridgeshire, England
@steveeejg It looks like to get a basic fibre service it might be around £25 and for higher speed from about £40 monthly. One test is will they charge to plug a home phone into a router and allow a landline no to be transferred? Virgin Media charges, putting the monthly rate up to about £55
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Thanks. It’s just been registered (wasn’t showing when I first looked) and showing an expected fix estimate of 12th Feb 😱
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Aman Coonar
(@AmanCoonar) reported
from
Cambridgeshire, England
@virginmedia Sorry but your Wi-fi delivery, reliability and customer service is a joke
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Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
@virginmedia Yeah it's not WiFi because it's affecting my pc which is connected via an Ethernet cable to the back of the hub. Just now it went down and came back up but there was no change to the lights on the hub.
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Dani Oliver 🏳️🌈🇪🇸🇬🇧🇯🇵
(@danoliverm) reported
from
Cambridgeshire, England
@emmalouwillcox @virginmedia 😩 I’ve also been a victim in the past and their customer service is awful. Good luck!
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Petar Kralev
(@PetarKralev) reported
from
Fen Drayton, England
@virginmedia Another bot service that resolve nothing ! Thanks but no thanks
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Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
Hey @virginmedia why is my Internet up and down like a yoyo this morning? Are your systems breaking down under the load of people completing the census or something?
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cj hubbard
(@ir_427) reported
from
Cambridgeshire, England
@virginmedia We're on M100 fibre. Speed isn't the issue. The issue is that whole thing stops working for no clear reason; no warning lights, no issues on the service check website. It takes out all the devices at once. And it's been getting worse since the bill increase was announced.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Got through within 2-3 minutes on hold. sepal did a great job diagnosing the problem and reset my password. Thanks for your help
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Duck
(@Steerio84) reported
@virginmedia our Internet has been **** for the past 4 weeks now. There appears to be no way to speak to you over the phone (helpful!). Livechat just says to test this and test that (been there, done it all). Still no improvement. Please can a human call me to discuss.
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John Gribben
(@mricycold) reported
@virginmedia Are you aware that the mobile number you gave specifically states that they aren’t able to diagnose or fix faults? Shocking lack of knowledge
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Hames
(@HamerHames) reported
@virginmedia Yes but to an unsatisfactory solution. Formal complaint has been lodged unfortunately.
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colredhill
(@colredhill) reported
@virginmedia internet down again in rh1 what’s going on ??
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rancid insane 🤪
(@rancid_insane) reported
@DarkGuardlan @virginmedia Don't really get what's happened to this once great company mate. I've had terrible issues. Customer service ain't what it use to be thats for sure 🙄
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Paul Goodmaker 😷
(@walshy365) reported
@virginmedia Says no problems but there are clearly
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Danielle Baker
(@oggie679) reported
@virginmedia - we have had poor fibre for months now (common in our area according to local groups). 'Unstable internet' pops up on Zooms in the room next to the router - the loft study barely gets any reception anymore. We rang to get a wifi extender to discover that since you
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Maggie
(@Mouthy_Maggie) reported
@virginmedia at this point are worse than sky tv and I didn't know that **** was possible. ******* idiots.
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Hannah Woolley
(@HannahWoolley8) reported
@virginmedia been a customer for 4 days, no internet! NOTHING!!! I will be cancelling because of such poor service.
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Mungo Pay
(@MungoPay) reported
@virginmedia our internet speeds have been ropey for the past week. Supposed to be 100MBit, is ranging from 1MBit to 30MBit. Service status says everything’s fine, and check my status is currently down. Really affecting being able to work from home. We’re in SW9. Any help?