Virgin Media outages and service status in Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Cambridgeshire, including 1 direct report.
- The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
- The most recent signal from this area was received May 11, 10:09 AM GMT+1.
- Internet (60%)
- E-mail (20%)
- Total Blackout (20%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cambridgeshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cambridgeshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 11: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Hemingford Grey, Huntingdon, and Burwell.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Total Blackout | 4 hours ago |
|
Hemingford Grey
|
Internet | 4 days ago |
|
Cambridge
|
4 days ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Cambridgeshire, England
Latest outage, problems and issue reports in Cambridgeshire and nearby locations:
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Nigel Craft (@CraftyNigel) reported from Ely, England@virginmedia We were told on one call it was showing a fault and they would get someone to call but that was two months ago ,nobody ever rang ,if I use my phone or a different iPad you can see the signal disappear often but then other times It will be fine ,just in that room though
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Petar Kralev (@PetarKralev) reported from Fen Drayton, England@virginmedia Another bot service that resolve nothing ! Thanks but no thanks
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Rifat Erdem Sahin (@rifaterdemsahin) reported from Cambridgeshire, England@virginmedia how do i down grade the internet at home ?
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adamrobertson.co.uk (@AdamRPhoto) reported from Godmanchester, England@virginmedia Yes, but I want to talk to someone instead as I’m still having issues and your software doesn’t catch them as the connection is back up by the time I’ve logged in and run them
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Elizabeth Buie (she/her) (@ebuie) reported from Cambridgeshire, EnglandDear @virginmedia — you've cut me off a day early; I'm not moving house until tomorrow and was expecting to have service through the end of today. I don't find a customer service phone number on your website. Can you help? I'd be grateful!
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.
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alliorton (@alliorton) reported from Milton, England@martinsaxby @virginmedia They claim some are shit on the website but when I dialed 150 and pressed all the buttons it said they were all closed and hung up. So much for #workingfromhome 😔
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Alan (@TheAlanSmith) reported from Cambridgeshire, EnglandI can cancel my credit card. I’d much rather you’d spunked that everywhere. I can’t however *CANCEL WHO I AM*. ******* morons. @virginmedia
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Marcus Deaves 🍸 (@MarcusDeaves) reported from Willingham, England@virginmedia your customer service is a cheap, lazy farce. Your ‘new sim’ won’t work. You have NO telephone support and your website is designed to frustrate. You’re killing me. #NotAVirgin #VirgInTheBin #HangYourHeadInShame
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Biggriffin (@Biggriffin4) reported from Huntingdon, England@virginmedia So my Broadband/phone is now £50. And a £3.50 price rise. But new customer can have it for £26.99... you robbing ungrateful bastids, existing customers obviously don't matter!! Time to look elsewhere.
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Scott Westron (@ScottWestron) reported from Cambridgeshire, England@virginmedia I’d love to meet you head of customer care. I have nearly ten years’ experience of being your customer - purely - because you are the only people I can get cable with. You have been consistently *awful* every single time that I have had the misfortune to need your help.
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Angela Bennett (@anjibennett) reported from Cambridgeshire, England@ALucieSmith @YodelOnline @virginmedia I left Virgin Media for BT in April and have had far less hassle, lower bills and less broadband problems.
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Lizzie Sagoo (@LizzieSagoo) reported from Swavesey, England@virginmedia our internet has been down since yesterday lunchtime. Website says there is a fault but gives no further info. What’s the estimated fix time (CB24 4QU)
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Follow @BoSConference it is better than me. (@MarkLittlewood) reported from Cambridgeshire, England@virginmedia you are not working again.
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Stephen Edwards (@SJE1981) reported from Cambridgeshire, England@virginmedia internet went down. Is now back up. Not sure wtf just happened. But happy to be back on now
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Nigel Craft (@CraftyNigel) reported from Ely, England@Katy1207L @virginmedia I’ve already rung 4 times about this issue I’m just getting nowhere
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JayD the Yiddo (@JayDThePlumber) reported from Cambridgeshire, EnglandThe irony in @virginmedia using the hashtag stay connected, literally have never been so frustrated with broadband in my life. I spend more time resetting the router and checking service status than I do actually using the internet
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Nigel Craft (@CraftyNigel) reported from Ely, England@virginmedia We have been ringing for several months now trying to sort this out ,the wife in the hub room and wired are fine it’s just in our other main room it has days where it cuts out ,I’ve done all the required self help ,used to app to scan the room to black spots but doesn’t find any
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Amit Puntambekar (@AmitP1992) reported from Fenstanton, England@IFALeicester @virginmedia @Ofcom Terrible company to deal with Scott, took me 8+ months to set up an installation as they had to come out to do road works. Every week promised they’d come within the next few days. Effectively no internet during that period. Left us in limbo the whole time.
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BaaBaa (@mumherts) reported@virginmedia what is going on with your customer support? Tried online Bot twice and got bounced out. Been on hold with telephone for 40 mins!!!!! Can someone answer the phone 😡 #virginmedia
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Alex Murray (@bravemongoose) reportedHi @virginmedia I am trying to cancel my account, but no one is answering your phones and your web chat totally broken. Do I really have to send you a letter to cancel?!
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Andy Devine (@AndyDevineCOYS) reported@virginmedia absolutely despicable that since January this year we have been trying to sort out fraud on my 83 year old disabled mother in laws account where somehow she is been hacked with additional services on her account. Despite over 100 calls and live chats and 8 complaint
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Cheryl Chau (@CherylChau1029) reported@virginmedia 2hr phone wait! Mis-sold £78 (quoted £33.99) + 24hr outage. Fix it or I'm cancelling under 14-day cooling-off. #VirginMedia
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sam ☄️🔥🏳️🌈 (@cleantethemiser) reported@virginmedia Been trying all day to get through to someone and now your chatbot has gone down.
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Steve McKenna 🇮🇪🇬🇧🐕💚 (@SteveMcKenna2) reported@virginmedia On pushing the private message button nothing happens. I'm trying to give 30 days notice to remove Sky Sports and TNT Sports. Your service has been so appalling today I'm considering leaving altogether.
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Shaun Foers (@Forzie67) reported@virginmedia is there an outage in S64
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rachaelinnc (@rachaelinnc) reported@virginmedia I have tried every which way to contact you by live chat, community, WhatsApp and now been on hold on the phone for over an hour - can someone please help me please with an expiring contract?!!! This is ridiculous!
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globalfireforum (@globalfireforum) reported@obbsie @virginmedia Very strange - must be something behind such an outage? Not seen anything of significance yet
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David Shaw (@DavidSh77116164) reportedIs at @virginmedia broke? My services doesnt work, Web chat doesn't work, been on hold for ages. Disgusting service.