Virgin Media Outage Report in Cambridge, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cambridge come from postal codes CB2 and CB3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cambridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cambridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Cambridge, England
The most recent Virgin Media outage reports came from the following cities: Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
TV | |
| Cambridge |
Phone | |
| Cambridge |
||
| Cambridge |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cambridge, England
Latest outage, problems and issue reports in Cambridge and nearby locations:
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Andrew J. Brown (Making Footprints Not Blueprints)
(@caute) reported
from
Cambridgeshire, England
@virginmedia Greetings. How on earth is a person supposed to speak to you? I can’t change anything meaningful on your website & your phone system won’t accept my password. So you just keep charging me for out of date kit & poor service. CALL ME or DM me please.
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CHRISTOPHER HORTON
(@HORTONSpurs1975) reported
from
Cambridgeshire, England
@virginmedia your service is a shambles can't speak to anyone.. can't pay my bill...
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Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
@virginmedia How ironic that you're advertising your broadband on the day that it's down for planned maintenance
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia It’s now past 6pm and still no internet. Website now says no problem in our area, but phone (150) says there is a problem but no fix time. Can we have an update?
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Angela Bennett
(@anjibennett) reported
from
Cambridgeshire, England
@ALucieSmith @YodelOnline @virginmedia I left Virgin Media for BT in April and have had far less hassle, lower bills and less broadband problems.
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Matty Maltby
(@MattyMaltbyX11) reported
from
Cambridgeshire, England
@virginmedia you should know that Leon working in CB5 Cambridge right now has single handedly just saved you a loyal customer on top packages & business package! After 20 years I had enough but he’s just landed you 18 months to see how you improve! Top worker, needs promoting!
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia Still no broadband. We texted that number yesterday as advised - when can we expect to hear back? Do you have a customer service telephone number? I can’t find customer service tel number or online chat on your website?
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia another 10 minute broadband outage in CB245* which didn’t show on your status page. This seems to be occurring more frequently 😔
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia completely lost broadband service in CB245xx. Not very helpful for those of us working from home. Are you able to provide any more details than your status page tells us: We have identified the problem and an engineer is on their way. Fix estimate: 18 November 15:00
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia It does now (6pm). Do you know why we don’t have service when others in area do? We have tried rebooting
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James Denton (pen)
(@Denton_james) reported
from
Whaddon, England
@COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time
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Tom Bowran
(@tombowran) reported
from
Willingham, England
@virginmedia I’ve been through your rubbish instant chat, i’ve been connected by your phone lines back to a phone tech, but I want to speak to a manager in the UK about the diabolical service I’m having both with your products and service
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alliorton
(@alliorton) reported
from
Milton, England
@jameslsaunders @virginmedia I switched a few months ago because they have terrible customer service and my broadband was infuriatingly flaky
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
Would love to watch the new Spitting Image getting so much hype, but paying £6 a month for yet another streaming service, with the added privilege of having to bodge a cable from my iPad to watch it on TV because it's not on Virgin Media or PS4? No thanks. #SpittingImage
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Amit Puntambekar
(@AmitP1992) reported
from
Fenstanton, England
@IFALeicester @virginmedia @Ofcom Terrible company to deal with Scott, took me 8+ months to set up an installation as they had to come out to do road works. Every week promised they’d come within the next few days. Effectively no internet during that period. Left us in limbo the whole time.
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Harry Aldridge
(@HarryAldridge92) reported
from
Saint Ives, England
@virginmedia Hi, I disabled 5ghz on the IP website because someone at ‘Ring Doorbell’ said it will only work on 2.4 but now none of my devices will connect to WiFi. I now can’t log back in to change it back to what it was. Is this something you can please help me with? Thanks
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@virginmedia Internet down since yesterday. Ring: automated message says it’s an area problem. Then told it’s fixed. It stops again-they deny any problem now and suggest it cd be router but insist we wait 48 hours to see. Dau is hosp Dr. working from home! 48 hours no NHS access?
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Andrew J. Brown (Making Footprints Not Blueprints)
(@caute) reported
from
Cambridgeshire, England
.@virginmedia Greetings. How on earth is a person supposed to speak to you? I can’t change anything meaningful on your website & your phone system won’t accept my password. So you just keep charging me for out of date kit & poor service. CALL ME or DM me please.
-
Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@pbw1000 @virginmedia Same problem here, same timing, also in CB4, now one call told it’s not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work line @virginmedia
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Alan Bellingham
(@bellinghman) reported
from
Royston, England
Dear @virginmedia - your web page doesn't think that your services are available on my postcode. Should I cancel my account? I was hoping to change my package
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel
(@Danshane07) reported
Thank the lord I have @virginmedia I would recommend virgin media if you dont want to have solid WiFi it awful trying to do anything
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danny mcdermott
(@dermott_mufc) reported
@virginmedia No don’t like to go down that route I just wanted it sorted and it wasn’t a lot to ask once paid
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Steve berry
(@Steveberry1730) reported
@virginmedia my Internet keeps lagging speeds are ridiculous slow and your service status page keeps coming up with a technical issue is there a problem in the AL7 area
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Gemma Matthews
(@GemMatthews) reported
from
Croydon, England
@virginmedia Seriously? This is appalling- so I’ve had to pay to travel to work today because you didn’t provide the service I am paying a small fortune for. And there is no compensation?! Seems a very one sided arrangement
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eezian
(@eezian) reported
@virginmedia @dermott_mufc After calling 8/9 times explaining the issue to 4/5 different people in different departments in every single call what do you get?A bill that you never approved of. The contract changes without your consent. They keep on saying they will amend it and what you get another bill.
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Nick Burgess
(@tidycolunick) reported
@virginmedia A complaint has been raised. I submitted a form on your website a week ago... And called someone today...
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John Andrews
(@spillo1313) reported
@virginmedia Nope, you had your chance with piss poor customer service.
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Aquarius
(@DG__AquArius) reported
@virginmedia I don't know what your problem is but my dad hasn't got any channels at all on his virgin box at all
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♦♠JAQK♥♣
(@JAQKPanda) reported
So my router is ******* around something silly and my ISP's "help page" (@virginmedia) is absolutely worthless, is missing important info, and keeps looping you in circles, so it looks like I might not be streaming tonight. Sorry guys. Will keep you updated.
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Starfall Projects
(@starfalldocs) reported
Not sure I've ever regretted a household purchase as FAST as I'm regretting signing up with @virginmedia Their support is dire. I can only assume they guy is talking to several people at once. At least it's only a 12 month contract.