Virgin Media outages and service status in Cambridge, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Cambridge, including 0 direct reports.
- The most common problems reported in this area mention Internet and Wi-fi.
- The most recent signal from this area was received Apr 20, 10:44 AM GMT+1.
- Internet (67%)
- Wi-fi (33%)
The latest reports from users having issues in Cambridge come from postal codes CB1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Cambridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cambridge, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 21: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cambridge, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, and Burwell.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Internet | 1 day ago |
|
Cambridge
|
Internet | 11 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cambridge, England
Latest outage, problems and issue reports in Cambridge and nearby locations:
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...
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Steve Greaves (@sgreaves1977) reported from Royston, England@virginmedia sick of trying to contact you now for my mobile issue....dont want no chat bot or unhelpful bot or overseas operator I cant understand. I just want to speak to someone without getting cut of or not called back......not good enough
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Priyadarshini Bhattacharjee (@Speak2Doctor) reported from Cambridgeshire, England@virginmedia Hi having issues since the past few days. Was told this will be resolved today. Kindly help.
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Steve Durrant (@SteveDurrant10) reported from Royston, England@virginmedia That’s fine to say but every month I have issues
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Martin Jones (@MHartleyJones) reported from Cambridgeshire, England@virginmedia claim on my ever-increasing monthly bill: “Looks like you’ve made some changes”. All I did was complain that their TV box wasn’t working. Still haven’t received the new one either. Customer service? Forget it.
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Lizzie Sagoo (@LizzieSagoo) reported from Swavesey, England@virginmedia our internet has been down since yesterday lunchtime. Website says there is a fault but gives no further info. What’s the estimated fix time (CB24 4QU)
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Kimberley Barnard (@Kimberley88) reported from Papworth Everard, England@virginmedia I was meant to have my virgin media installed back on the 23rd and it didn't happen due to a wayleave. Was told to leave it with you guys and you'd let me know. Its now the 4th October and still no communication from you at all. Very poor service.
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.
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cj hubbard (@ir_427) reported from Cambridgeshire, England@virginmedia We're on M100 fibre. Speed isn't the issue. The issue is that whole thing stops working for no clear reason; no warning lights, no issues on the service check website. It takes out all the devices at once. And it's been getting worse since the bill increase was announced.
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Alan Bellingham (@bellinghman) reported from Royston, EnglandDear @virginmedia - your web page doesn't think that your services are available on my postcode. Should I cancel my account? I was hoping to change my package
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Rifat Erdem Sahin (@rifaterdemsahin) reported from Cambridgeshire, England@virginmedia how do i down grade the internet at home ?
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Claire Dyer ⚯͛ ⁷ (@cdyer98) reported from Great Shelford, England@virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am
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Fliss (@fliss2210) reported from Saint Ives, England@virginmedia you've been very quick to take my money over the years but when you want to cancel a contract no phone lines and no clear way to do it online?? Your web chat is appalling! This is horribly painful
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#DocMartin (@GoMcMahon) reported from Saint Ives, England@virginmedia been without broadband since lunchtime. Your support app says it'll be out until 22:50. I run my business from home, and now cannot hold my afternoon meetings with clients. So are you going to compensate for my loss of earnings?
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia Got through within 2-3 minutes on hold. sepal did a great job diagnosing the problem and reset my password. Thanks for your help
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Dan Jackson (@danj2k) reported from Cambridgeshire, England@virginmedia Yeah it's not WiFi because it's affecting my pc which is connected via an Ethernet cable to the back of the hub. Just now it went down and came back up but there was no change to the lights on the hub.
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Deirdre Creevey-Murphy (@scaryscorpio) reported from Cambridgeshire, England@virginmedia do you know if there if there are connection problems in the Cambridge area? We've been offline for about 45mins now. Done everything required, and nothing.
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Dan Jackson (@danj2k) reported from Cambridgeshire, EnglandWtf @virginmedia don't reboot my router while I'm in the middle of a game
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Esther Robertson (@Rosie_flute) reported from Cambridgeshire, England@virginmedia Broadband and TV down again Can not get though on my he phone Any have any ideas what to do????? Please don’t ask me to reboot Tried that
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Harry Aldridge (@HarryAldridge92) reported from Saint Ives, England@virginmedia Hi, I disabled 5ghz on the IP website because someone at ‘Ring Doorbell’ said it will only work on 2.4 but now none of my devices will connect to WiFi. I now can’t log back in to change it back to what it was. Is this something you can please help me with? Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Mercer (@Merse2506) reported@virginmedia Its happen8ng again tiday buffering, tbis channel has failed what is goingnon? Tnere is notbing 9n my network except my phone and i am pato g fie Virgins fastest download speed. This is shocking service.
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Paul Parkin (@kingoftheshed) reported@virginmedia after a week of absolutely shambolic service I’ve finally had enough. You sent me an email to say all was fixed but once again the wi-fi is down and the tv is disrupted. Another weekend of nonsense ahead. Tell me how I leave?
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KP (@Sep8001) reported@virginmedia Hi Thank you for replying. Yes I do run that check and it does tell me there is a problem, but why have we had so many in the last few weeks. Before that service was fine.
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Paul Parkin (@kingoftheshed) reported@virginmedia What? On and off for the past 8 days? It just went down again 5 minutes ago. Fix it and compensate me let me leave.
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simon bennett (@felixeemopener) reported@virginmedia every weekend the signal drops. Every weekend “ intermittent signal in your area” EVERY WEEKEND… why can’t you fix this? Why is it still going on? Or do you want us to switch to community fibre??
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Ian (@irbrassmonkey) reported@virginmedia What is going on with the internet in Bounds Green really not happy. This is my first month with you and because of this black out I have missed a one in a universe event. It will never happen again ever. Very disappointing.
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Boss (@Boss24785) reportedNo way that the internet is STILL down, it has been over 13 ******* hours virgin media wtf
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Matt Round (@matt_77r) reported@virginmedia Hi. My broadband has been down since last night in the L18 area. I've just checked the service status and it's saying 3 days to fix. Is that correct?
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DH (@hdpoolie) reported@mobily_uk @virginmedia It's ******* stupid 5/6 of the last times I've actually ended up paying less for more also. If they offered me the same in the first place they'd be better off!
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Juniper Pearl (@Coxy_Girl_) reported@yoffey @virginmedia Call cut out. Got through later without an hour long wait. Issue identified but also that our TV box was old and needed updating. New box due tomorrow, TV issue did resolve itself over night.