Virgin Media Outage in Cambridge, England

@virginmedia do you know if there if there are connection problems in the Cambridge area? We've been offline for about 45mins now. Done everything required, and nothing.

@emmalouwillcox @virginmedia 😩 I’ve also been a victim in the past and their customer service is awful. Good luck!

For a while now, I’ve been dissatisfied with the performance of my elderly rented @virginmedia TIVO TV box. Tonight it ceased to function, so I phoned for a fix. I didn’t get a fix. Instead the operator tried to sell me a new one at extra cost. Not a happy bunny!

@steveeejg It looks like to get a basic fibre service it might be around £25 and for higher speed from about £40 monthly. One test is will they charge to plug a home phone into a router and allow a landline no to be transferred? Virgin Media charges, putting the monthly rate up to about £55

@virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am

@virginmedia We're on M100 fibre. Speed isn't the issue. The issue is that whole thing stops working for no clear reason; no warning lights, no issues on the service check website. It takes out all the devices at once. And it's been getting worse since the bill increase was announced.

@virginmedia Yeah it's not WiFi because it's affecting my pc which is connected via an Ethernet cable to the back of the hub. Just now it went down and came back up but there was no change to the lights on the hub.

Hey @virginmedia why is my Internet up and down like a yoyo this morning? Are your systems breaking down under the load of people completing the census or something?

@virginmedia Got through within 2-3 minutes on hold. sepal did a great job diagnosing the problem and reset my password. Thanks for your help

@virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.

ironic that the hold music on @virginmedia ‘s “help line” contains the lyrics “please don’t let me down”. The very reason i’m calling for the upteenth time. 100 hours since i was promised a manager calling back in 48hrs, and 48hrs since they said it would only be another 24 hours

@virginmedia Yes. Service is restored at the moment but understand it’s an ongoing issue. Usually a short outage (9 minutes) but this was 25mins this time.

@virginmedia Thanks. It’s just been registered (wasn’t showing when I first looked) and showing an expected fix estimate of 12th Feb 😱

@camcanary lost @virginmedia at the moment. Nothing on the service status page but this time the Cable Modem is flashing green indicating an outage

@virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.

@JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.

@virginmedia Sorry but your Wi-fi delivery, reliability and customer service is a joke

@virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.

@JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...

@camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45

@virginmedia Hi thanks for replying. I’ve had to go on 4g to test it’s saying no issues but when I try to test the devices it comes up showing technical error.

@virginmedia I need help! Moved out my home on 21st May. Received a txt from VM engineer on 24th June saying would pick up router on 9th July from new address. I confirmed. Last week received txt saying I will be charged on 21st June if equipment isn’t returned by then

@virginmedia is this phone number one of yours? 01489 485629. Claimed to be from VM and wanted us to change settings on the router. Called my husband an idiot when he wouldn’t do it. Guessing that’s not you. If it is, feel free to sack the guy.

@_inspir3d @virginmedia Take your business somewhere else, these guys are shills. Sick of paying thru the nose for a shoddy service. Christ, even Talk Talk have to be better than this.

I beg you NEVER to sign up to @Virgin @virginmedia 10 yrs of service and now THEY CANNOT PROVIDE THAT SERVICE where we are moving to. Their answer to that? £250 cancellation charge. Disgusting. Please like/share this to save others money #theives #Disgraceful #virginmediadown

@traceymcarroll @virginmedia This has also happened in my area. Now 2nd day w/out broadband/TV whilst happily taking £50+ from my account. These technical errors are a regular occurrence #virginmediadown

@Dave_cartwright @virginmedia Worst. Company. Ever. #virginmediadown

@virginmedia more ‘work’ being done I presume. No broadband/TV AGAIN now the next day. On hold yesterday, after 40mins you put the phone down on me. Goodbye, now canceling my DD I’ll leave your equipment outside the door for you to collect. You can wait like I have.

@easyjengy @ChrisAley1 @virginmedia Yikes so basically every broadband provider in the UK is crap

@virginmedia Ok so why won't you fix it then? Why is it taking 2 weeks to send someone out?