Virgin Media Outage Report in Girton, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Girton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Girton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Girton, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Huntingdon and Ely.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
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| Huntingdon |
Wi-fi | |
| Cambridge |
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| Cambridge |
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| Huntingdon |
Internet | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Girton, England
Latest outage, problems and issue reports in Girton and nearby locations:
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karen mackintosh
(@k10Aug) reported
from
Cambridgeshire, England
@weemazsmith @virginmedia Oh god Maz, I left them 4 yrs ago, nothing but trouble & customer service were always rude & dismissive, I also found they were still taking direct debits for a mobile phone contract 2 months after it was terminated! Bin them!! Xx
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The Fallen
(@pinski1_) reported
from
Cambridgeshire, England
@virginmedia Still down, your website is still wrong.
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Pete Sibthorpe
(@Sibby_Sibthorpe) reported
from
Over, England
@virginmedia why can I never get through to your support team.
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The Fallen
(@pinski1_) reported
from
Cambridgeshire, England
@virginmedia Oh and as I'm renting I don't have a Virgin Home phone or account number. So that was a couple of minutes wasted to be told that there are no problems.
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Byron Hinson
(@byron_hinson) reported
from
Saint Ives, England
@virginmedia got problem with less than 1mb download speeds at the moment and service status test of equipment says that there is an issue that’ll be fixed in 30 mins. That was 2 hours ago and no improvement. Area 31
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Rhiannon Lewis
(@RLewisTeacher) reported
from
Hinxton, England
@samcharters @virginmedia Their as bad as BT clearly!!!!
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Stephen Edwards
(@SJE1981) reported
from
Cambridgeshire, England
@VoteBrexmas @Beckski93 @virginmedia To be honest, I tried speed running uncharted at the beginning of the year, still not completed it. Being a parent sucks at times.
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Kimberley Barnard
(@Kimberley88) reported
from
Papworth Everard, England
@virginmedia Thanks rung them got no answers but mostly that it sounds like no one is coming and then got hung up on. This sounds like the beginning of us not having the greatest service afterall
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Kimberley Barnard
(@Kimberley88) reported
from
Papworth Everard, England
@virginmedia I was meant to have my virgin media installed back on the 23rd and it didn't happen due to a wayleave. Was told to leave it with you guys and you'd let me know. Its now the 4th October and still no communication from you at all. Very poor service.
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
@virginmedia I realise Twitter is not the best place to have this conversation but your online agent couldn't organise any help ("the system won't let me") unless I found someone with a different laptop, so it seems worth a shot.
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#LITFL
(@GoMcMahon) reported
from
Saint Ives, England
@virginmedia I have been a customer for 20yrs, have a minimal service broadband, tv and phone and pay £60/m. There's no match in current bundles. The nearest offer to new customers has more tv, less broadband but costs only £38/m for 12 months then £69 This is just wrong!
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🏴Angus🏴
(@DrWonkenstein) reported
from
Burwell, England
@virginmedia Yes I am, connected to the internet but it barely works and when it does is slow, download speed is 3mbps when it’s normally like 60
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Andrew Maynard
(@Andrewocd) reported
from
Eltisley, England
@JustisMatt @virginmedia @SkyUK You can get out easily. They haven’t performed their side of the contract so they have broken it .
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#DocMartin
(@GoMcMahon) reported
from
Saint Ives, England
@virginmedia I've read all the useless help countless times (in the hope that one day you actually include something useful). Yes, I've tried everything, and no it never resolves the issue.
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#LITFL
(@GoMcMahon) reported
from
Saint Ives, England
@BBCWatchdog can't believe you placed @virginmedia 4th in your comparison. Their customer service is the WORST! Non-UK based poor phone support, prices forever going up, and rubbish hardware.
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karen mackintosh
(@k10Aug) reported
from
Cambridgeshire, England
@weemazsmith @virginmedia Yes had that & it wasn't until I cancelled everything that I got the DD issue. If you don't want to leave them, ask for disconnection, they have a different attitude, but the issues re connection continued for me xx
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Pete Sibthorpe
(@Sibby_Sibthorpe) reported
from
Over, England
@virginmedia I have been yes. WiFi service from router. I’ve rebooted several times.
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
@virginmedia No problem! Hub 3. Speed just not as hoped. It's some sort of street-to-house issue, acknowledged by a technician on a previous visit. Separate (Google) WiFi is rock solid.
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Gareth Baldwin
(@GarethPJBaldwin) reported
from
Hemingford Grey, England
5th Day running, internet fail, on hold for FORTY MINS and counting , Virgin Media this is simply not good enough, keep taking the money but not dealing with issue #VirginMedia
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Michelle D Harris - Social Media
(@michelledh) reported
from
Cambridgeshire, England
@tumness93 @virginmedia Same - every year I get a fix date since 2013 - over ultisation and old equipment ... but I get discount ... so tell them and log it all.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jack
(@jack82530504) reported
@virginmedia @OverwatchEU Please stop the generic responses to peoples issues and just sort your service out! Your WiFi is pretty terrible and your customer service is non existent
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jez beetlestone
(@bingo2110) reported
@virginmedia your customer service is a joke ! 12hrs I've been trying cancel my broadband! 4 people I've been in contact with! Adrian Neil, Kim, agent & Gabriel! Given up & cancelled my direct debit! Send me a box so I can return your router!
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TheBosz
(@kolapoagunbiade) reported
@virginmedia I raised the issue when it first came up and was assured it would be rectified with a new plan drawn up for me which I accepted after I decided to quit. The billing was unjustified there was no noticeable improvement in the service provided.
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paul hawkins
(@paulhawks76) reported
@virginmedia are you going to charge me for broadband this month?, as it goes on and off all day everyday and I’m pretty sure that’s not the service I signed up for
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michael kay
(@Mickakay27) reported
@virginmedia The signal is a joke! I have to keep resetting my rooter an then the wifi is really slow!
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Jenny Rathbone
(@jenandpaul1980) reported
@FayeThomas_1 @virginmedia Haven’t had the tv on all evening as it was just pissing me off. Yep we’re the same with the land line. It’s only ever used to ring virgin lol. We will try again tomorrow but if they don’t want to deal with you they just put you on hold and hang up. Worst customer service ever!
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Gavin Pickup 💙💛
(@KTMGav) reported
@rykowski76 @MmaBinns91 @virginmedia Boils my head mate. Need wifi for the printer for work stuff at home. TV keeps dropping off every time I put something on YouTube or iPlayer etc. absolute **** service. Need something else now, fed up with it.
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Rebekah Murphy
(@BexAlwaysKnows) reported
@virginmedia I have never been treated so badly by a company in all my life. I will never be a customer of yours again, and will make damn sure none of my friends or family are either. As soon as I can find a company to provide my brand service, I’m off. You are beneath contempt.
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Rebekah Murphy
(@BexAlwaysKnows) reported
@virginmedia I have never been treated so badly by a company in all my life. I will never be a customer of yours again, and will make damn sure none of my friends or family are either. As soon as I can find a company to provide my BB service, I’m off. You are beneath contempt.
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Karen Coring
(@CoringKaren) reported
@virginmedia Hi, the technician that came out was very helpful. He has changed the hub and all of the cables. Unfortunately Virgins server was down today and unable to connect new hubs. I have just managed to connect this. Fingers crossed it is now all sorted.