Virgin Media Outage Report in Girton, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Girton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Girton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Girton, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Huntingdon and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Huntingdon |
Internet | |
| Cambridge |
Internet | |
| Huntingdon |
Internet | |
| Cambridge |
TV | |
| Huntingdon |
TV | |
| Cambridge |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Girton, England
Latest outage, problems and issue reports in Girton and nearby locations:
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Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
@virginmedia Yeah it's not WiFi because it's affecting my pc which is connected via an Ethernet cable to the back of the hub. Just now it went down and came back up but there was no change to the lights on the hub.
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Martin Jones
(@MHartleyJones) reported
from
Cambridgeshire, England
For a while now, I’ve been dissatisfied with the performance of my elderly rented @virginmedia TIVO TV box. Tonight it ceased to function, so I phoned for a fix. I didn’t get a fix. Instead the operator tried to sell me a new one at extra cost. Not a happy bunny!
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.
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pauline anne jackson
(@paulineannejack) reported
from
Ely, England
Had a big argument with @virginmedia today. On why there is no set channel for @GBNEWS. Feeling concerned they are clamping down on free speach. I have to go on line for it. 😬
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary lost @virginmedia at the moment. Nothing on the service status page but this time the Cable Modem is flashing green indicating an outage
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.
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Tom Bowran
(@tombowran) reported
from
Willingham, England
ironic that the hold music on @virginmedia ‘s “help line” contains the lyrics “please don’t let me down”. The very reason i’m calling for the upteenth time. 100 hours since i was promised a manager calling back in 48hrs, and 48hrs since they said it would only be another 24 hours
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Yes. Service is restored at the moment but understand it’s an ongoing issue. Usually a short outage (9 minutes) but this was 25mins this time.
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Claire Dyer ⚯͛ ⁷
(@cdyer98) reported
from
Great Shelford, England
@virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.
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Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
Hey @virginmedia why is my Internet up and down like a yoyo this morning? Are your systems breaking down under the load of people completing the census or something?
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Deirdre Creevey-Murphy
(@scaryscorpio) reported
from
Cambridgeshire, England
@virginmedia do you know if there if there are connection problems in the Cambridge area? We've been offline for about 45mins now. Done everything required, and nothing.
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Dani Oliver 🏳️🌈🇪🇸🇬🇧🇯🇵
(@danoliverm) reported
from
Cambridgeshire, England
@emmalouwillcox @virginmedia 😩 I’ve also been a victim in the past and their customer service is awful. Good luck!
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Got through within 2-3 minutes on hold. sepal did a great job diagnosing the problem and reset my password. Thanks for your help
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Mick Brown
(@Lord_Drainlid) reported
from
Cambridgeshire, England
@steveeejg It looks like to get a basic fibre service it might be around £25 and for higher speed from about £40 monthly. One test is will they charge to plug a home phone into a router and allow a landline no to be transferred? Virgin Media charges, putting the monthly rate up to about £55
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Thanks. It’s just been registered (wasn’t showing when I first looked) and showing an expected fix estimate of 12th Feb 😱
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cj hubbard
(@ir_427) reported
from
Cambridgeshire, England
@virginmedia We're on M100 fibre. Speed isn't the issue. The issue is that whole thing stops working for no clear reason; no warning lights, no issues on the service check website. It takes out all the devices at once. And it's been getting worse since the bill increase was announced.
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Aman Coonar
(@AmanCoonar) reported
from
Cambridgeshire, England
@virginmedia Sorry but your Wi-fi delivery, reliability and customer service is a joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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@ndrewilli@m
(@Andrewilliam69) reported
@virginmedia told you were upgrading in me area and work would be completed last week. Now my broadband only works intermittently. No update from customer services. Is there still work in SW2???
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Tom Telford
(@tom_telford) reported
@virginmedia When will you restore service in WF2? Your status checker is vague. It’s said all day someone is working on it and would be fixed by 2030 but that’s now changed to noon tomorrow. I’m not convinced you’re on the case.
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Tony Thomson
(@TonyTho68284314) reported
@virginmedia Please can someone enlighten me as to why my expensive internet never seems to work and drops out all the time even though i pay for a decent package had this issue for the past 2 years and nothing is getting done about it I've tried contacting and still nothing 😠
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David Gould
(@dgzipit) reported
@virginmedia Thanks but all replies from VM have been totally useless. You're obviously being badly advised from your internal teams. Please raise an internal P1 ticket and get the move to O2 reversed and reinstate Vodafone. Long term customer: 15+ years. Leaving as soon as fixed term ends
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Tom Telford
(@tom_telford) reported
@wtid66 It’s been out in Sandal all day. The status page said fixed by 20.30 but they’ve changed that to midday tomorrow. Pretty poor @virginmedia
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Bal Singh
(@BAL_D4KU_SINGH) reported
@virginmedia any particular reason I can send smoke signals quicker than your network runs??? Consistent WiFi drop out... While sat net to the router near enough and every time I report turn off and on...
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Zosef
(@ZosephOsrs) reported
@elonmusk Unsure if only Americans are impressed by starlings, but the speeds aren't revolutionary, you can get virgin media 200mbps in England for like £40, instead of £75 starlink also without a £400+ initial fee. It's just objectively a bad deal for countries with good infrastructure
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VIN HUB
(@cyberkelvin2) reported
@Chak0981 @virginmedia This is quite a common and frustrating issue, send me a message so I can help you with it
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Elliott Hall
(@HallElliott) reported
@virginmedia I phoned customer support today and was promised a phone cal by a manager today. It’s now 10pm and that hasn’t happened. So …. I have a fraction of the service in my contract and can’t get an explanation! I pay for other services (web hosting etc) …
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Vicky Gregory
(@vickgreg) reported
@virginmedia The site isn’t even working. We’ve been having issues for over 2 weeks and have been lied to, and provided with misinformation when agreeing to a contract extension which was supposed to be a temporary fix for this happening again. Please DM me