Virgin Media

Virgin Media Outage Report in Fen Drayton, Cambridgeshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Fen Drayton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fen Drayton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Fen Drayton, Cambridgeshire, England 09/04/2025 17:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Fen Drayton, Cambridgeshire, England

The most recent Virgin Media outage reports came from the following cities: Cambridge, Saint Neots, Huntingdon and Saint Ives.

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City Problem Type Report Time
United KingdomCambridge Wi-fi
United KingdomCambridge Internet
United KingdomCambridge Internet
United KingdomSaint Neots Internet
United KingdomCambridge Internet
United KingdomCambridge Internet

Community Discussion

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Virgin Media Issues Reports Near Fen Drayton, England

Latest outage, problems and issue reports in Fen Drayton and nearby locations:

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.

  • AdamRPhoto adamrobertson.co.uk (@AdamRPhoto) reported from Godmanchester, England

    Hey @virginmedia who do I contact for constant packet loss and internet issues as your software says there are none, but there 100% is 😩🔫

  • lizziespeller Elizabeth Speller (@lizziespeller) reported from Cambridgeshire, England

    @pbw1000 @virginmedia Same problem here, same timing, also in CB4. Told it was an area problem. But now told it’s fixed so not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work online @virginmedia

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.

  • PetarKralev Petar Kralev (@PetarKralev) reported from Fen Drayton, England

    @virginmedia Another bot service that resolve nothing ! Thanks but no thanks

  • lizziespeller Elizabeth Speller (@lizziespeller) reported from Cambridgeshire, England

    @Football101blog @virginmedia And it’s not just one customer. Is there some magic number of customers that make a complaint valid? When you have a business to run, a job to do- and are in lockdown already- days without internet are a major problem.

  • lizziespeller Elizabeth Speller (@lizziespeller) reported from Cambridgeshire, England

    @pbw1000 @virginmedia Same problem here, same timing, also in CB4, now one call told it’s not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work line @virginmedia

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia Thanks. It’s just been registered (wasn’t showing when I first looked) and showing an expected fix estimate of 12th Feb 😱

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.

  • Biggriffin4 Biggriffin (@Biggriffin4) reported from Huntingdon, England

    @virginmedia So my Broadband/phone is now £50. And a £3.50 price rise. But new customer can have it for £26.99... you robbing ungrateful bastids, existing customers obviously don't matter!! Time to look elsewhere.

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @JoeBaguley What’s your 4G like when you lose power? Often when we have a powercut both the broadband and 4G signal dies too. I’m running a UPS but guess @virginmedia / @EE don’t protect their kit 🤔

  • AmanCoonar Aman Coonar (@AmanCoonar) reported from Cambridgeshire, England

    @virginmedia Sorry but your Wi-fi delivery, reliability and customer service is a joke

  • lizziespeller Elizabeth Speller (@lizziespeller) reported from Cambridgeshire, England

    @virginmedia Internet down since yesterday. Ring: automated message says it’s an area problem. Then told it’s fixed. It stops again-they deny any problem now and suggest it cd be router but insist we wait 48 hours to see. Dau is hosp Dr. working from home! 48 hours no NHS access?

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @camcanary lost @virginmedia at the moment. Nothing on the service status page but this time the Cable Modem is flashing green indicating an outage

  • AdamRPhoto adamrobertson.co.uk (@AdamRPhoto) reported from Godmanchester, England

    @virginmedia Yes, but I want to talk to someone instead as I’m still having issues and your software doesn’t catch them as the connection is back up by the time I’ve logged in and run them

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia another 10 minute broadband outage in CB245* which didn’t show on your status page. This seems to be occurring more frequently 😔

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BenH2401 Ben (@BenH2401) reported

    @virginmedia please help! Supposed to have 200mb download speed but over past 2weeks it has been gradually worsening to a point where am only getting 5 max most of the time. Have done all the online checks, Wi-Fi reboots, etc and nothing fixes it.

  • LynnMSheridan Lynn Sheridan🕷 (@LynnMSheridan) reported

    @virginmedia you told us the issue with out internet connection would be resolved by 10.00am then you pushed this back to 2pm. No communication with customers as to why our service has not yet been re-connected! Not good customer relations.

  • simoncentury Simon Century (@simoncentury) reported

    @virginmedia Thanks for responding after two days. What happens if I text you? I've been waiting in we chat for 3 days now and have had 10 failed calls to your call centre - all to fix your major errors.

  • JordSedgwickTV JordSedgwickTV (@JordSedgwickTV) reported

    @virginmedia Both speeds are affected. I have a engineer coming out but I don’t think it will rectify the problem cause we have had this problem for a long time

  • YoungJambo Jamie Will (@YoungJambo) reported from Poole, England

    @virginmedia Also, MOST of your customer service representatives are rude and don't know what they're talking about. Did you know one of them told me to dial 150 for CS, even though I clarified that I'm NOT a Virgin Mobile customer? "Yes, yes this still works for you sir." Nope.

  • selmianjos selmi anjos (@selmianjos) reported

    What a frustration it is the degrading service @virginmedia is providing in UK or not proving so to speak. Misselling and not listening to customer needs is only a start. They use to care!!!

  • macky80 shaun mcmanus (@macky80) reported

    @virginmedia I have called your customer service today, and they have informed me @virginmedia cancelled my appointment- NEVER told me- and now after talking to a ‘manager’ I have got to call back and re-book another appointment- this service is a shambles, 6 days without service 😡

  • EmzyLaw Emma Lawler (@EmzyLaw) reported

    @virginmedia literally called you guys 4 times to disconnect my services as you can’t service my new area......this time after holding on for 20min the phone was put down. Please just cancel my contract!!?

  • steviez10 steve zerachy 📱+🚘=❌ (@steviez10) reported

    @mouthwaite @virginmedia Talktalk are no better either !. And yet Amazon are brilliant we had a problem with prime and spoke to people in Columbia and Phillipines and all were very helpful and spoke brilliant English and problem sorted.

  • Jamesbri1 James Brierley (@Jamesbri1) reported

    @virginmedia It sounds like I’m getting a WiFi issue. Even when I do a speedtest upstairs, it’s pulling 100-108mbps. But when I download things, I don’t get any higher than 10mb/s now. Is this correct or is their a WiFi fault?