Virgin Media Outage Report in Willingham, Cambridgeshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Willingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Willingham, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Huntingdon and Burwell.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Wi-fi | |
| Huntingdon |
Total Blackout | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Burwell |
||
| Cambridge |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Willingham, England
Latest outage, problems and issue reports in Willingham and nearby locations:
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia Still no broadband. We texted that number yesterday as advised - when can we expect to hear back? Do you have a customer service telephone number? I can’t find customer service tel number or online chat on your website?
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
After all these years, @virginmedia still manage to provide the single worst support or customer service system I've ever experienced. They continue to find more and more innovative ways of preventing you talking to anyone, either by phone or chat. How *do* people get through?
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia It’s now past 6pm and still no internet. Website now says no problem in our area, but phone (150) says there is a problem but no fix time. Can we have an update?
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Matthew James
(@LordyGibs) reported
from
Cambridgeshire, England
@virginmedia Hi, it’s a problem in the area, i done a reset job yesterday, I useless wireless connection.
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Helen-Jason-Mille
(@jasonhelenmille) reported
from
Chatteris, England
@virginmedia poor poor internet again. No call back after 3 weeks. #btinternet
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Keir Macintosh
(@keir_macintosh) reported
from
Cambridgeshire, England
@virginmedia We are new to virgin media and tbh it’s a bit crap. It needs to get better quickly. We are paying for fibre and have a few average service and super spotty service.
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#DocMartin
(@GoMcMahon) reported
from
Saint Ives, England
@virginmedia why is it impossible for you to provide customer support? Every other major company has managed to set up employees to work from home and continue customer support, but your great media company cannot! 20+ mins waiting for an answer, is very poor.
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Matthew James
(@LordyGibs) reported
from
Cambridgeshire, England
@virginmedia Yeah that’s all I can do but it’s happening a lot lately! We have to work from home and it’s affecting our jobs due to poor WiFi.
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
@virginmedia No, I get my bill every month month via email it’s never been an issue in the past
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
The irony in @virginmedia using the hashtag stay connected, literally have never been so frustrated with broadband in my life. I spend more time resetting the router and checking service status than I do actually using the internet
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#DocMartin
(@GoMcMahon) reported
from
Saint Ives, England
@virginmedia I have tried every method to get a response and a solution from customer support and it's now another week gone by that we can't use the V6 box because you haven't sent me a small cable adapter. @Ofcom you could be more firm with companies that let customers down!
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Tom Bowran
(@tombowran) reported
from
Willingham, England
@virginmedia i need you to call me. No internet is unacceptable when we’re all working from home. Making it impossible to find a phone number to also get help is also a joke.
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Matty Maltby
(@MattyMaltbyX11) reported
from
Cambridgeshire, England
@virginmedia you should know that Leon working in CB5 Cambridge right now has single handedly just saved you a loyal customer on top packages & business package! After 20 years I had enough but he’s just landed you 18 months to see how you improve! Top worker, needs promoting!
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia our internet is still down. Website says there is a fault, but our neighbours Virgin service was restored yesterday evening. I can’t find tel number or online chat on your website to find out more. Pls can we have an update
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Elizabeth Buie (she/her)
(@ebuie) reported
from
Cambridgeshire, England
Dear @virginmedia — you've cut me off a day early; I'm not moving house until tomorrow and was expecting to have service through the end of today. I don't find a customer service phone number on your website. Can you help? I'd be grateful!
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NIKKI STOCK | Mentor| Marketing|Networker|
(@NikkiMentoring) reported
from
Fenstanton, England
@zimmro @virginmedia If it’s any comfort I have had major issues in the last six weeks with my broadband. I think it is sheer overload with so many people working from home on domestic broadband they just can’t cope.
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Fliss
(@fliss2210) reported
from
Saint Ives, England
@virginmedia you've been very quick to take my money over the years but when you want to cancel a contract no phone lines and no clear way to do it online?? Your web chat is appalling! This is horribly painful
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia our internet has been down since yesterday lunchtime. Website says there is a fault but gives no further info. What’s the estimated fix time (CB24 4QU)
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Marcus Deaves 🍸
(@MarcusDeaves) reported
from
Willingham, England
@virginmedia your customer service is a cheap, lazy farce. Your ‘new sim’ won’t work. You have NO telephone support and your website is designed to frustrate. You’re killing me. #NotAVirgin #VirgInTheBin #HangYourHeadInShame
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia It does now (6pm). Do you know why we don’t have service when others in area do? We have tried rebooting
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DungeonMaster Ewington 🎲🇪🇺
(@AndiEwington) reported
@virginmedia okay, so on a day you’re supposed to port our home phone from sky to you - we’ve been completely cut off and now have no home phone - trying to ring customer service is proving impossible...
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Mark
(@Vass88) reported
@virginmedia No you wont, your community openly admit you hide this. Take all My money but cant provide the service
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Rob D
(@terry_duckworth) reported
@virginmedia Didn’t quite fix it then before the games finished! Service is as slow as your internet
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BearBet
(@bearbet1) reported
@virginmedia what an awful company and customer service. I lodged a complaint about their hideous disconnection fees that I was not even informed of when I told them about my house move. I explained the situation in a detailed message just to receive an “automatic” reply with
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Emma
(@EmTheBoffin) reported
@6GInternet @virginmedia This hasn’t improved, I haven’t heard from anyone. I’ll phone up tomorrow and cancel.
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Andrew wesley
(@MiniDavidHaye) reported
@virginmedia It remains the same with your customer service team stating there is nothing they can do. @skytv can offer a similar package and can have it set up within a week. If you continue to be unhelpful you would leave me no other choice but to cancel and join sky.
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Sadia
(@sadtb_) reported
@virginmedia Yeh sort my service out. It’s been going on for months.
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Peter Ball
(@peterbouncyball) reported
@Iamlucy_loo @virginmedia @SkyUK Oh boy Lucy! Are you in for a shock. My Sky bill was £27pm in March 2020 but they sneak in regular price rises. I discovered our SO was £62.06 this month, next month £70. This has happened so regularly we served notice today. I use VM for broadband. Sky is the worst company ever.
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chris henry
(@chrishenry88) reported
@virginmedia YOUR WIFI IS SHOCKINGLY BAD ! THE AMOUNT OF TIMES I’VE EXPANDED ON THE ISSUES , I’VE LOST COUNT . I AM PAYING FOR A SERVICE YOU ARE NOT PROVIDING . I WANT A DECENT SERVICE !
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Daleboy
(@D41EBOY) reported
@DJRavine @virginmedia There wireless connection from router are very poor, had to get a booster in a 3 bedroom house may I add, good job I have my pc hard wired in