Virgin Media

Virgin Media Outage Report in Willingham, Cambridgeshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Willingham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Willingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Willingham, Cambridgeshire, England 03/29/2025 09:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Willingham, Cambridgeshire, England

The most recent Virgin Media outage reports came from the following cities: Cambridge, Huntingdon, Chatteris and Ely.

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City Problem Type Report Time
United KingdomCambridge E-mail
United KingdomHuntingdon Wi-fi
United KingdomCambridge E-mail
United KingdomCambridge E-mail
United KingdomHuntingdon Internet
United KingdomCambridge Phone

Community Discussion

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Virgin Media Issues Reports Near Willingham, England

Latest outage, problems and issue reports in Willingham and nearby locations:

  • lizziespeller Elizabeth Speller (@lizziespeller) reported from Cambridgeshire, England

    @Football101blog @virginmedia And it’s not just one customer. Is there some magic number of customers that make a complaint valid? When you have a business to run, a job to do- and are in lockdown already- days without internet are a major problem.

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia Yes. Service is restored at the moment but understand it’s an ongoing issue. Usually a short outage (9 minutes) but this was 25mins this time.

  • tombowran Tom Bowran (@tombowran) reported from Willingham, England

    ironic that the hold music on @virginmedia ‘s “help line” contains the lyrics “please don’t let me down”. The very reason i’m calling for the upteenth time. 100 hours since i was promised a manager calling back in 48hrs, and 48hrs since they said it would only be another 24 hours

  • lizziespeller Elizabeth Speller (@lizziespeller) reported from Cambridgeshire, England

    @pbw1000 @virginmedia Same problem here, same timing, also in CB4. Told it was an area problem. But now told it’s fixed so not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work online @virginmedia

  • lizziespeller Elizabeth Speller (@lizziespeller) reported from Cambridgeshire, England

    @virginmedia Internet down since yesterday. Ring: automated message says it’s an area problem. Then told it’s fixed. It stops again-they deny any problem now and suggest it cd be router but insist we wait 48 hours to see. Dau is hosp Dr. working from home! 48 hours no NHS access?

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...

  • AmanCoonar Aman Coonar (@AmanCoonar) reported from Cambridgeshire, England

    @virginmedia Sorry but your Wi-fi delivery, reliability and customer service is a joke

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia Thanks. It’s just been registered (wasn’t showing when I first looked) and showing an expected fix estimate of 12th Feb 😱

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.

  • PetarKralev Petar Kralev (@PetarKralev) reported from Fen Drayton, England

    @virginmedia Another bot service that resolve nothing ! Thanks but no thanks

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @camcanary lost @virginmedia at the moment. Nothing on the service status page but this time the Cable Modem is flashing green indicating an outage

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...

  • AdamRPhoto adamrobertson.co.uk (@AdamRPhoto) reported from Godmanchester, England

    @virginmedia Yes, but I want to talk to someone instead as I’m still having issues and your software doesn’t catch them as the connection is back up by the time I’ve logged in and run them

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @JoeBaguley What’s your 4G like when you lose power? Often when we have a powercut both the broadband and 4G signal dies too. I’m running a UPS but guess @virginmedia / @EE don’t protect their kit 🤔

  • lizziespeller Elizabeth Speller (@lizziespeller) reported from Cambridgeshire, England

    @pbw1000 @virginmedia Same problem here, same timing, also in CB4, now one call told it’s not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work line @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ImogensFight ImogensCanavanFight (@ImogensFight) reported

    @virginmedia They need to run cables in the road. That was meant to happen yesterday, but nothing has happened. We were meant to be sent a WiFi dongle on Wednesday but that never happened, so I had to chase yesterday, and it'll be here tomorrow. Not great service, at all.

  • dangrowsveg Daniel Lawrence-thomas (@dangrowsveg) reported

    @virginmedia If there are no issues why is it when I ring yourselves it apologizes for the intermittent issues and that the issue is a complex one? Please explain

  • Znas112333 s a n z. L (@Znas112333) reported

    @virginmedia We have no broadband connection since yesterday morning in the SA12 6ET area. I work from home and this is causing a huge problem. No agents available. Is anyone there to resolve this issue asap please?!?!?

  • PandOminous PandOminous (@PandOminous) reported

    @virginmedia the service came back on towards midnight my neighbour was having the same issue but it's sorted now

  • johntelfer68 John Telfer (@johntelfer68) reported

    @virginmedia Thanks for your reply but to be honest if me as a customer was not worth replying to when I sent the first form about 50 working days ago and the second over 25 working days ago I'm inclined to look elsewhere

  • dangrowsveg Daniel Lawrence-thomas (@dangrowsveg) reported

    @virginmedia It's been 7 days with the internet constantly going on and off on and off. This is not good enough! Really really poor especially after I've recently decided to stay with Virgin media. I regret that decision now. Totally irritating!

  • DavidFromRoI David (@DavidFromRoI) reported

    @virginmedia I’m an existing customer now. was told they can now told they cannot. Any idea?

  • Syh_1993 Saqib Hashmi (@Syh_1993) reported

    @virginmedia Called “helpline”. It transferred to India, disgusting customer service. Internet has been poor for weeks and the support staff have no knowledge on anything and refuse to send me a technician or a new router. Okay to take £120+/m but cant resolve. Breach of contract

  • kjf83 Katrina (@kjf83) reported

    @virginmedia Our existing router is no longer turning on and yet I’m still required to pay for a non existent service

  • fletcher365 MC (@fletcher365) reported

    @virginmedia really upsetting way to treat an old man.