Virgin Media Outage Report in Fenstanton, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Fenstanton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fenstanton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Fenstanton, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Huntingdon, Saint Neots and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Huntingdon |
Internet | |
| Huntingdon |
TV | |
| Huntingdon |
TV | |
| Saint Neots |
Wi-fi | |
| Cambridge |
Internet | |
| Cambridge |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Fenstanton, England
Latest outage, problems and issue reports in Fenstanton and nearby locations:
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.
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Aman Coonar
(@AmanCoonar) reported
from
Cambridgeshire, England
@virginmedia Sorry but your Wi-fi delivery, reliability and customer service is a joke
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@pbw1000 @virginmedia Same problem here, same timing, also in CB4, now one call told it’s not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work line @virginmedia
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary lost @virginmedia at the moment. Nothing on the service status page but this time the Cable Modem is flashing green indicating an outage
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Thanks. It’s just been registered (wasn’t showing when I first looked) and showing an expected fix estimate of 12th Feb 😱
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@Football101blog @virginmedia And it’s not just one customer. Is there some magic number of customers that make a complaint valid? When you have a business to run, a job to do- and are in lockdown already- days without internet are a major problem.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia another 10 minute broadband outage in CB245* which didn’t show on your status page. This seems to be occurring more frequently 😔
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adamrobertson.co.uk
(@AdamRPhoto) reported
from
Godmanchester, England
Hey @virginmedia who do I contact for constant packet loss and internet issues as your software says there are none, but there 100% is 😩🔫
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JoeBaguley What’s your 4G like when you lose power? Often when we have a powercut both the broadband and 4G signal dies too. I’m running a UPS but guess @virginmedia / @EE don’t protect their kit 🤔
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Yes. Service is restored at the moment but understand it’s an ongoing issue. Usually a short outage (9 minutes) but this was 25mins this time.
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adamrobertson.co.uk
(@AdamRPhoto) reported
from
Godmanchester, England
@virginmedia Yes, but I want to talk to someone instead as I’m still having issues and your software doesn’t catch them as the connection is back up by the time I’ve logged in and run them
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@virginmedia Internet down since yesterday. Ring: automated message says it’s an area problem. Then told it’s fixed. It stops again-they deny any problem now and suggest it cd be router but insist we wait 48 hours to see. Dau is hosp Dr. working from home! 48 hours no NHS access?
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@pbw1000 @virginmedia Same problem here, same timing, also in CB4. Told it was an area problem. But now told it’s fixed so not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work online @virginmedia
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Petar Kralev
(@PetarKralev) reported
from
Fen Drayton, England
@virginmedia Another bot service that resolve nothing ! Thanks but no thanks
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claire B
(@missbelluk) reported
@virginmedia just phoned up to cancel my tv/broadband. I was put through to the disconnection team. Comical that they cut me off after 15 minutes! Can you help via Twitter please?
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tiffany
(@shimmerandrot) reported
@virginmedia Your agents do not listen. I have asked to CANCEL my broadband when the contract ends because I will not be at the property. I am not needing a home move because I am moving to shared accommodation. I’ve spent (so far) over 10 hours trying to get this sorted via whatsapp
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𝐙𝐚𝐩𝐩𝐚'𝐬 𝐌𝐮𝐳𝐳𝐢𝐞
(@ZappasMuzzie) reported
Trying to get to speak to a human via @virginmedia help/ contact is virtually impossible. Been on the phone for 2 hours and he transferred me to a department that "is now closed, please try again tomorrow". Woeful...
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ًconnor.
(@PLAGUEGERARD) reported
@virginmedia hii we signed up for our wifi with student saviour and it said we would have £25 off our first bill and £0 set up fee but when I look at my account, the first bill charges us £10 set up and doesn’t take the £25 off. I spoke to someone on your chat service a few days+
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Benji Portwin 🇺🇦
(@benjiportwin) reported
@virginmedia Yep and only took me an hour on the phone to get an engineer sent out to fix it. Great work
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Laurren Farrell
(@laurren_farrell) reported
@virginmedia Complaint and connection have had nothing since this morning!
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tiffany
(@shimmerandrot) reported
@virginmedia I will not LEGALLY be responsible for the internet at the property I have already moved into. It is not my choice. I worked for an alternative provider - I know how simple it is to cancel.
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Irene
(@Irene0760) reported
@virginmedia Moving house, so need to cancel my subscription as you don’t supply it at my new house!
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Aneesa Hussain
(@AneesaH66085723) reported
Has anyone else’s internet been off 30 minutes ago and still hasn’t come back on, internet has been awful past couple of months with @virginmedia?
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Ricky Moore
(@RickyMoore1983) reported
@virginmedia And yes to confirm, im using the coverage tracker - but its not giving anywhere near enough detail. Currently saying ‘network gets busy here’…