Virgin Media

Virgin Media Outage Report in Great Shelford, Cambridgeshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Great Shelford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great Shelford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Great Shelford, Cambridgeshire, England 03/29/2024 05:05

March 29: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Great Shelford, Cambridgeshire, England

The most recent Virgin Media outage reports came from the following cities: Cambridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomCambridge Internet
United KingdomCambridge Internet
United KingdomCambridge Internet
United KingdomCambridge Internet
United KingdomCambridge Internet
United KingdomCambridge Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Great Shelford, England

Latest outage, problems and issue reports in Great Shelford and nearby locations:

  • iancutting77 Ian Cutting (@iancutting77) reported from Newmarket, England

    @virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it

  • sgreaves1977 Steve Greaves (@sgreaves1977) reported from Royston, England

    @virginmedia sick of trying to contact you now for my mobile issue....dont want no chat bot or unhelpful bot or overseas operator I cant understand. I just want to speak to someone without getting cut of or not called back......not good enough

  • STrimnell Simon Trimnell (@STrimnell) reported from Saffron Walden, England

    What is wrong with #virginmedia again tonight wifi slow and signal terrible been like it all week diet it out @virginmedia #virginmediadown

  • NikkiMentoring NIKKI STOCK | Mentor| Marketing|Networker| (@NikkiMentoring) reported from Fenstanton, England

    @zimmro @virginmedia If it’s any comfort I have had major issues in the last six weeks with my broadband. I think it is sheer overload with so many people working from home on domestic broadband they just can’t cope.

  • Troff1975 Matt (@Troff1975) reported from Newmarket, England

    @baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.

  • tombowran Tom Bowran (@tombowran) reported from Willingham, England

    @virginmedia i need you to call me. No internet is unacceptable when we’re all working from home. Making it impossible to find a phone number to also get help is also a joke.

  • iancutting77 Ian Cutting (@iancutting77) reported from Newmarket, England

    @virginmedia Just wanting to be able to talk to someone about the issue I have...!

  • Sibby_Sibthorpe Pete Sibthorpe (@Sibby_Sibthorpe) reported from Over, England

    @virginmedia I have been yes. WiFi service from router. I’ve rebooted several times.

  • alliorton alliorton (@alliorton) reported from Milton, England

    @martinsaxby @virginmedia They claim some are shit on the website but when I dialed 150 and pressed all the buttons it said they were all closed and hung up. So much for #workingfromhome 😔

  • BenThapa82 Ben Thapa (@BenThapa82) reported from Saffron Walden, England

    @virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.

  • MarcusDeaves Marcus Deaves 🍸 (@MarcusDeaves) reported from Willingham, England

    @virginmedia your customer service is a cheap, lazy farce. Your ‘new sim’ won’t work. You have NO telephone support and your website is designed to frustrate. You’re killing me. #NotAVirgin #VirgInTheBin #HangYourHeadInShame

  • BenThapa82 Ben Thapa (@BenThapa82) reported from Saffron Walden, England

    @virginmedia None of this answers the question of what happens when your service goes down.

  • Sibby_Sibthorpe Pete Sibthorpe (@Sibby_Sibthorpe) reported from Over, England

    @virginmedia why can I never get through to your support team.

  • harmsy Andrew “2 m away” Harmsworth (@harmsy) reported from Oakington and Westwick, England

    Virgin Media. Two words synonymous with Customer Disservice.

  • Mazeda_B Maz (@Mazeda_B) reported from Royston, England

    @virginmedia Funny enough that’s the same thing two individuals told me over the phone and made me explain the issue multiple times! @virginmedia clearly don’t value existing customers.

  • JoeWalla23 joe waller (@JoeWalla23) reported from Histon, England

    @virginmedia still trying to actually speak to customer service since before XMAS! being ridiculously overly charged every month for calls it’s impossible for me to make as I haven’t got a house phone! Horrendous service!! This month £117!

  • BenThapa82 Ben Thapa (@BenThapa82) reported from Saffron Walden, England

    @virginmedia Nope done your test. No good so I’m without any service til an engineer can attend.

  • SamuelCoverdale Samuel Coverdale (@SamuelCoverdale) reported from Great Shelford, England

    @virginmedia can you have someone look at CNBC 613, seems to have a problem with the ticker. (Also, when can we get cnbc and cnn in HD).

  • BenThapa82 Ben Thapa (@BenThapa82) reported from Saffron Walden, England

    @virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.

  • SteveDurrant10 Steve Durrant (@SteveDurrant10) reported from Royston, England

    @virginmedia That’s fine to say but every month I have issues

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Nyxseris Nyxie (@Nyxseris) reported

    @virginmedia So that call actually gave me no more information. I already know the internet is down, I've just spent the whole day working from a hotspot. I need, at the very least an estimate of when it will be fixed

  • VoodooRit Richard Bugg (@VoodooRit) reported

    @virginmedia Your online chat is not working and when calling you push people to chat support - only after several attempts I am still waiting for a response to a query from Monday afternoon. Any chance of some support?

  • DaveLon20740523 Dave Long (@DaveLon20740523) reported

    @virginmedia I have spoken to an advisor and there were problems. They seem to have been resolved. Thanks.

  • loubryce Louise Bryce (@loubryce) reported

    @virginmedia Any idea why an hour after waiting to talk to service team, our plan has changed but there is no sign, more than two months later, of the agreed new boxes and routers?!?! Please resolve and not by painful call to call centre, to waste another hour on hold.

  • Covlad459811 chris (@Covlad459811) reported from Coventry, England

    @Ledscov @virginmedia We are going to cancel the lot tomorrow as good as the product is not prepared to pay this sorta money with the price of everything going us they will be sacrificed

  • RyanMorrisonJer Ryan Morrison (@RyanMorrisonJer) reported

    Email from @virginmedia telling me my contract is going up in 30 days when my 18 months come to an end. Oh and if I want to cancel, I have to give 30 days notice. Been on hold for the past 30 minutes listening to the worst selection of music ever created.

  • agarnett Adam (@agarnett) reported

    @virginmedia do you have a number i can speak to, to cancel my installation? i've called 0800 052 1734 and pressed option 2 but it just cuts me off.

  • AjayTarper Ajay Tarper (@AjayTarper) reported

    @virginmedia How do I view my contract? The new Virgin media interface is terrible. Can’t even view on the app.

  • bushofgoats an Empty Slogan Empty Slog (@bushofgoats) reported

    @virginmedia Assuming there's more than just a bot script on duty at the time, who'll try and channel me down the same path that leads to 'have you tried moving your router?'

  • bushofgoats an Empty Slogan Empty Slog (@bushofgoats) reported

    @virginmedia unless you can organise for someone to call me, I'm contacting @plusnet to see how long it will take them to re-connect their service, which while not as fast on paper, was at least a service.