Virgin Media

Virgin Media Outage Report in Great Shelford, Cambridgeshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Great Shelford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great Shelford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Great Shelford, Cambridgeshire, England 03/30/2025 10:20

March 30: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Great Shelford, Cambridgeshire, England

The most recent Virgin Media outage reports came from the following cities: Cambridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomCambridge E-mail
United KingdomCambridge E-mail
United KingdomCambridge E-mail
United KingdomCambridge Phone
United KingdomCambridge Internet
United KingdomCambridge Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Great Shelford, England

Latest outage, problems and issue reports in Great Shelford and nearby locations:

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia Yes. Service is restored at the moment but understand it’s an ongoing issue. Usually a short outage (9 minutes) but this was 25mins this time.

  • Chezzyp68 Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England

    @virginmedia Hiya, I have just tried to log AGAIN that my broadband isn't working. Why is it you are more than happy to take my money but cant resolve the issue. That's 3 days now. All I am told is to run a diagnostic check. ITS NOT MY HUB

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia Showing on the status page now (along with Cable TV outage)

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.

  • PetarKralev Petar Kralev (@PetarKralev) reported from Fen Drayton, England

    @virginmedia Another bot service that resolve nothing ! Thanks but no thanks

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.

  • cdyer98 Claire Dyer ⚯͛ ⁷ (@cdyer98) reported from Great Shelford, England

    @virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @camcanary lost @virginmedia at the moment. Nothing on the service status page but this time the Cable Modem is flashing green indicating an outage

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...

  • pgull1975 Paul Gull (@pgull1975) reported from Saffron Walden, England

    @virginmedia I’ve spoken to someone who had previously chased this for me and he is still waiting on confirmation of change to residential property. He did say that once confirmed there could be another two weeks before installation. Will I be compensated for lack of service?

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia Got through within 2-3 minutes on hold. sepal did a great job diagnosing the problem and reset my password. Thanks for your help

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia broadband service outage in CB24 since 10.00am. Service status not showing any issues but equipment check is failing

  • tombowran Tom Bowran (@tombowran) reported from Willingham, England

    ironic that the hold music on @virginmedia ‘s “help line” contains the lyrics “please don’t let me down”. The very reason i’m calling for the upteenth time. 100 hours since i was promised a manager calling back in 48hrs, and 48hrs since they said it would only be another 24 hours

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia Thanks. It’s just been registered (wasn’t showing when I first looked) and showing an expected fix estimate of 12th Feb 😱

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45

  • 1966SJG 🍊Simon Gibson🍊 (@1966SJG) reported from Burwell, England

    @virginmedia it’s apparent you have a problem but you are not being honest about it. Can someone please advise when your email system will be fixed. No service for 24 hours now, made a requested password change, an adviser also changed my password. Even been given a fault number.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DaveCampaigns David PhD Get Vaccinated.MaskUp Stay Local. 💚🇪🇺 (@DaveCampaigns) reported

    @virginmedia Cleared cache and cookies. Same result (on Firefox 97.0 on ubuntu) Tried on iPad IOS 15.3.1 on Safari - same result "Oops" and prompt to sign in again.

  • jaynej_b JJB 💙 (@jaynej_b) reported

    Hello @virginmedia #virginmedia really disgruntled from #SE15 here. Our road and wider locale has been down for so long now and despite many reports, we are still to hear any genuine, constructive or informative feedback from you. Please confirm #rebates for gross inconvenience.

  • QioDeGrate Qio DeGrate (@QioDeGrate) reported

    @virginmedia And just for to make it clear, you failed to deliver the service after you told me to buy an Ethernet cable too so it’s not just the wireless is it? How you’ve been getting away with this and still operating as a legitimate business is insane. This is fraud.

  • Chiefmclean74 Gary McLean (@Chiefmclean74) reported

    @virginmedia @virginmedia I’ve tried all this and no matter what route I try it doesn’t work or I get an automated service that passes me from pillar to post. I am now at the point that I want to terminate our family’s five mobile contracts with the company as the customer service is so bad

  • DonnasDoodles xx DeeBee xx (@DonnasDoodles) reported

    @virginmedia I don't think so. Not sure how to do this. Used to be able to log in to emails remotely using your website. We have an issue with our computer so I can't access my emails via Outlook and wanted to see if I could still log in from a web page.

  • Farstardb David Bruce (@Farstardb) reported

    @virginmedia Just normal power reset. Just done a broadband speed test, latency 23ms, download speed 34.2mbs, upload speed 9.5mbs. Have never done a pinhole reset. DB

  • liznewton11 Liz Newton (@liznewton11) reported

    @virginmedia would you be calling about slow speed and asking me to press the windows key and the button R?

  • LoopManoeuvres Loop Manoeuvres (@LoopManoeuvres) reported

    @virginmedia I’ve spent so many hours on web chat, then to WhatsApp, then to phone, back to phone, back to phone again, and again! Only to be presented with another incorrect bill! And all this just to get 1Gb broadband, which still hasn’t been achieved! Poor!

  • KamikazePhil Kamikaze Phil (@KamikazePhil) reported

    @johnnniii @BanKsEsports @virginmedia im on 35 down at Maximum 😭

  • DeltaAlphaEcho Damian Edwards (@DeltaAlphaEcho) reported

    @virginmedia Yes I restarted my phone. Issue persisted for a little while. It happens frequently