Virgin Media outages and service status in Great Shelford, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Great Shelford, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
- The most recent signal from this area was received Jun 20, 11:06 PM GMT+1.
- Internet (50%)
- E-mail (13%)
- Total Blackout (13%)
- Wi-fi (13%)
- TV (13%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Great Shelford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great Shelford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 23: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Great Shelford, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Saffron Walden, and Hemingford Grey.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
TV | 3 days ago |
|
Cambridge
|
Internet | 6 days ago |
|
Cambridge
|
Internet | 6 days ago |
|
Cambridge
|
7 days ago | |
|
Cambridge
|
Internet | 12 days ago |
Nearby cities with recent reports
3 recent signals
Community Discussion
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Virgin Media Issues Reports Near Great Shelford, England
Latest outage, problems and issue reports in Great Shelford and nearby locations:
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Pete Sibthorpe (@Sibby_Sibthorpe) reported from Over, England@virginmedia why can I never get through to your support team.
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alliorton (@alliorton) reported from Milton, England@jameslsaunders @virginmedia I switched a few months ago because they have terrible customer service and my broadband was infuriatingly flaky
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Tom Bowran (@tombowran) reported from Willingham, Englandironic that the hold music on @virginmedia ‘s “help line” contains the lyrics “please don’t let me down”. The very reason i’m calling for the upteenth time. 100 hours since i was promised a manager calling back in 48hrs, and 48hrs since they said it would only be another 24 hours
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Ben Thapa (@BenThapa82) reported from Saffron Walden, England@virginmedia None of this answers the question of what happens when your service goes down.
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Lord Matthew Crawley (@kendellcrawley) reported from Saffron Walden, England@virginmedia I don't think I reached out to you. Just annoyed about how you treat loyal customers
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Simon Trimnell (@STrimnell) reported from Saffron Walden, EnglandWhat is wrong with #virginmedia again tonight wifi slow and signal terrible been like it all week diet it out @virginmedia #virginmediadown
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Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England@virginmedia I'm trying to contact yourselves in order to find details to cancel my contract. You don't answer the phone, the website doesnt work with any of the links sent. The chat sends me around in circles. I have trying for a week now. Need help. Thanks
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Ben Thapa (@BenThapa82) reported from Saffron Walden, England@virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.
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joe waller (@JoeWalla23) reported from Histon, England@virginmedia still trying to actually speak to customer service since before XMAS! being ridiculously overly charged every month for calls it’s impossible for me to make as I haven’t got a house phone! Horrendous service!! This month £117!
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Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England@virginmedia Hiya, I have just tried to log AGAIN that my broadband isn't working. Why is it you are more than happy to take my money but cant resolve the issue. That's 3 days now. All I am told is to run a diagnostic check. ITS NOT MY HUB
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Kimberley Barnard (@Kimberley88) reported from Papworth Everard, England@virginmedia I was meant to have my virgin media installed back on the 23rd and it didn't happen due to a wayleave. Was told to leave it with you guys and you'd let me know. Its now the 4th October and still no communication from you at all. Very poor service.
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Pete Sibthorpe (@Sibby_Sibthorpe) reported from Over, England@virginmedia I have been yes. WiFi service from router. I’ve rebooted several times.
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Ben Thapa (@BenThapa82) reported from Saffron Walden, England@virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.
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Lizzie Sagoo (@LizzieSagoo) reported from Swavesey, England@virginmedia Still no broadband. We texted that number yesterday as advised - when can we expect to hear back? Do you have a customer service telephone number? I can’t find customer service tel number or online chat on your website?
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gary forster (@garyforster1) reported from Newmarket, England@Joshday27 @virginmedia I have had same problem left phone on loud speaker 2 hours app on windows not working use browser then it said to many devices wait till 1st Dec that was on 15th Nov because u can't get hold of no body waited untill then what happened I've got 4 same device and still won't play
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.
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Steve Durrant (@SteveDurrant10) reported from Royston, England@virginmedia That’s fine to say but every month I have issues
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.
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Katy Edgecombe (@Edgey_katy) reported from Sawston, England@virginmedia why is it so hard to make a complaint and get compensation from your company!! No phone line for years, poor tv service for months, and terrible customer service...I’m still waiting for my call back!! I refuse to ring and be on hold for hours AGAIN!!
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Tom Bowran (@tombowran) reported from Willingham, England@virginmedia i need you to call me. No internet is unacceptable when we’re all working from home. Making it impossible to find a phone number to also get help is also a joke.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Keith Bridge (@leebridge1) reported@virginmedia Having **** with world cup coverage france and senegal poor picture quality. Pixelating and stammering ..
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Lorenzo Rodia (@lrodia) reported@youfibre , do you know roughly when the service will be available where I live? Before the Virgin Media buy out I could see I was on the final phase and now it’s showing I am an early bird again! I can see virgin fibre have also installed new cabinets in my street!
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UnTzY 🚶🏻 (@untzy) reported@HayekAndChips @virginmedia @MartinSLewis They are a nightmare, make it hard as possible to cancel.
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🇬🇧Byron Frog 🇬🇧 (@BFrog86370) reported@virginmedia I have to say your customer service is absolutely pathetic and one of the worst I’ve ever had the misfortune to have to deal with. Almost 2 weeks since installation and it’s still not all working
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Davie G 🇬🇧 (@fredbeare) reported@virginmedia why is your customer service sooo bad spent 5 hours today on various chats/calls each time you transferred me had to start all over again. Why dont your teams speak to each other. In the end i cancelled joining you. Your lack of service told me all i needed to know
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Richard (@ylesine999) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_ultra_iptv6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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Arron Clinkscales (@Clinkyboy67) reported@virginmedia 2: you contact Virgin through their App and they tell you it will take another 4 or 5 days for an engineer to "visit" when you have nowt !!! You raise a complaint to be told a manager will get back to you within 24 /48 HOUR Please share this with @virginmedia
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Laura Rogowski Weldon (@LauraRWeldon) reported@HarrietHarman A government minister's family members were downloading porn on virgin media and claiming it back off the taxpayer the last time you lot were in power, so I'd pipe down if I were you.
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Frazzz (@FrazzzYT) reported@virginmedia Consistently says "intermittent signal in your area" This has literally been going on for around a week now. And seems to coicide when there is a little tiny bit or rain...
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Hughes #cans (@Hughes_is_great) reported@adzflowers @virginmedia @VictorMeldrew77 I've been waiting nearly 4 months for them to sort my account, I still can't get into it. Every time I get told they will "escalate my case to IT support" and nothing happens. Amazing connection, non existent customer service.