Virgin Media Outage Report in Great Shelford, Cambridgeshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Great Shelford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great Shelford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Great Shelford, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Wi-fi | |
| Cambridge |
Internet | |
| Cambridge |
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| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Great Shelford, England
Latest outage, problems and issue reports in Great Shelford and nearby locations:
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia None of this answers the question of what happens when your service goes down.
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alliorton
(@alliorton) reported
from
Milton, England
@martinsaxby @virginmedia They claim some are shit on the website but when I dialed 150 and pressed all the buttons it said they were all closed and hung up. So much for #workingfromhome 😔
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Rhiannon Lewis
(@RLewisTeacher) reported
from
Hinxton, England
@samcharters @virginmedia Their as bad as BT clearly!!!!
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Maz
(@Mazeda_B) reported
from
Royston, England
@virginmedia Funny enough that’s the same thing two individuals told me over the phone and made me explain the issue multiple times! @virginmedia clearly don’t value existing customers.
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Samuel Coverdale
(@SamuelCoverdale) reported
from
Great Shelford, England
@virginmedia can you have someone look at CNBC 613, seems to have a problem with the ticker. (Also, when can we get cnbc and cnn in HD).
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia Nope done your test. No good so I’m without any service til an engineer can attend.
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Kimberley Barnard
(@Kimberley88) reported
from
Papworth Everard, England
@virginmedia I was meant to have my virgin media installed back on the 23rd and it didn't happen due to a wayleave. Was told to leave it with you guys and you'd let me know. Its now the 4th October and still no communication from you at all. Very poor service.
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Pete Sibthorpe
(@Sibby_Sibthorpe) reported
from
Over, England
@virginmedia I have been yes. WiFi service from router. I’ve rebooted several times.
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Steve Durrant
(@SteveDurrant10) reported
from
Royston, England
@virginmedia That’s fine to say but every month I have issues
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🏴Angus🏴
(@DrWonkenstein) reported
from
Burwell, England
@virginmedia Yes I am, connected to the internet but it barely works and when it does is slow, download speed is 3mbps when it’s normally like 60
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Gareth Baldwin
(@GarethPJBaldwin) reported
from
Hemingford Grey, England
5th Day running, internet fail, on hold for FORTY MINS and counting , Virgin Media this is simply not good enough, keep taking the money but not dealing with issue #VirginMedia
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Kimberley Barnard
(@Kimberley88) reported
from
Papworth Everard, England
@virginmedia Thanks rung them got no answers but mostly that it sounds like no one is coming and then got hung up on. This sounds like the beginning of us not having the greatest service afterall
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Pete Sibthorpe
(@Sibby_Sibthorpe) reported
from
Over, England
@virginmedia why can I never get through to your support team.
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joe waller
(@JoeWalla23) reported
from
Histon, England
@virginmedia still trying to actually speak to customer service since before XMAS! being ridiculously overly charged every month for calls it’s impossible for me to make as I haven’t got a house phone! Horrendous service!! This month £117!
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Lord Matthew Crawley
(@kendellcrawley) reported
from
Saffron Walden, England
@virginmedia I don't think I reached out to you. Just annoyed about how you treat loyal customers
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Andrew Maynard
(@Andrewocd) reported
from
Eltisley, England
@JustisMatt @virginmedia @SkyUK You can get out easily. They haven’t performed their side of the contract so they have broken it .
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Simon Trimnell
(@STrimnell) reported
from
Saffron Walden, England
What is wrong with #virginmedia again tonight wifi slow and signal terrible been like it all week diet it out @virginmedia #virginmediadown
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Steve Greaves
(@sgreaves1977) reported
from
Royston, England
@virginmedia sick of trying to contact you now for my mobile issue....dont want no chat bot or unhelpful bot or overseas operator I cant understand. I just want to speak to someone without getting cut of or not called back......not good enough
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luke Symonds
(@amazedarkwolf) reported
So now because of virgin media big mistake a worker has checked the damage and has said it will take up 2 a week to be fixed so my streaming schedule has been ruined for a week so see you guys in a week time #furious #annoyed
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Tandy 10
(@T4ndy10) reported
@virginmedia ******* disgrace!!!! Stick your **** priority partnership with 02 up your arse you clowns!!!!
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Liam Mullan
(@LiamMullan18) reported
@virginmedia I have stand alone broadband (no TV & phone) which cuts out every 10-15 minutes do you think I should have to pay £30 a month for this service? I have never missed a payment! You won't send an engineer out either and pretty much told me TOUGH!
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Paddy Whiteway
(@PaddyWhiteway) reported
@virginmedia So I’ve just seen news that Virgin Media have sold out of their Peter Kay tickets. How’s that possible when the App is still not working? Where’s the back door to the queue? Surely the whole O2 isn’t sold out for the 18 Feb show? Boo! I only wanted 4 tickets. Bet lots have 8.
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Dawn
(@MitchDawnie) reported
@virginmedia Perhaps you could look into your website and apps working as they should by Saturday?! No real point in being either a virgin or O2 customer (I am both) if you can’t look after your customers as advertised!
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Jeremy Rabinovitch
(@jezrab) reported
@virginmedia How have you sold out when everyone seems to have been frozen out all day. I will be making a complaint to @Ofcom about this.
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Steve Ruttens
(@smutts14) reported
@virginmedia @MartaIg88800241 Absolutely rubbish. How can they have all sold out when the Priority App has never been working? - and I’ve been trying since 9am this morning. Who have you sold them all to? Disgraceful.
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RachaelG1234 #stopthestink
(@Rachael60698644) reported
@virginmedia @NicolaMahoney10 Very very disappointed!! Who was able to buy tickets when the app and website have been down?
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Amy
(@aim_ross1311) reported
@virginmedia I understand a few quid but £30 is a disgrace!!!!!!!!!!!! I’ve rang twice and someone’s called following my awful survey responses and the bloke laughed at me and said ‘you’re just a normal customer now’ honestly it’s a joke!
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Kirsten Robson
(@kirstbabes) reported
@virginmedia How? The app has been down all day couldn’t access at all… not happy