Virgin Media Outage Report in Great Shelford, Cambridgeshire, England
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The latest reports from users having issues in Great Shelford come from postal codes CB22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Great Shelford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great Shelford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Great Shelford, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Saffron Walden and Great Shelford.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Saffron Walden |
Phone | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Saffron Walden |
Internet | |
| Cambridge |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Great Shelford, England
Latest outage, problems and issue reports in Great Shelford and nearby locations:
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45
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James Denton (pen)
(@Denton_james) reported
from
Whaddon, England
@COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.
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Amit Puntambekar
(@AmitP1992) reported
from
Fenstanton, England
@IFALeicester @virginmedia @Ofcom Terrible company to deal with Scott, took me 8+ months to set up an installation as they had to come out to do road works. Every week promised they’d come within the next few days. Effectively no internet during that period. Left us in limbo the whole time.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.
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Petar Kralev
(@PetarKralev) reported
from
Fen Drayton, England
@virginmedia Another bot service that resolve nothing ! Thanks but no thanks
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alliorton
(@alliorton) reported
from
Milton, England
@jameslsaunders @virginmedia I switched a few months ago because they have terrible customer service and my broadband was infuriatingly flaky
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia It’s now past 6pm and still no internet. Website now says no problem in our area, but phone (150) says there is a problem but no fix time. Can we have an update?
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia Still no broadband. We texted that number yesterday as advised - when can we expect to hear back? Do you have a customer service telephone number? I can’t find customer service tel number or online chat on your website?
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...
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gary forster
(@garyforster1) reported
from
Newmarket, England
@virginmedia Today registered devices empty then I reregistered my device kept saying register and now full again and still not working try again on 01/01/2021
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.
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gary forster
(@garyforster1) reported
from
Newmarket, England
@Joshday27 @virginmedia I have had same problem left phone on loud speaker 2 hours app on windows not working use browser then it said to many devices wait till 1st Dec that was on 15th Nov because u can't get hold of no body waited untill then what happened I've got 4 same device and still won't play
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JoeBaguley What’s your 4G like when you lose power? Often when we have a powercut both the broadband and 4G signal dies too. I’m running a UPS but guess @virginmedia / @EE don’t protect their kit 🤔
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia completely lost broadband service in CB245xx. Not very helpful for those of us working from home. Are you able to provide any more details than your status page tells us: We have identified the problem and an engineer is on their way. Fix estimate: 18 November 15:00
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Fred Freeman
(@redfred911) reported
from
Newmarket, England
@virginmedia A box opens on main page, saying this service isn’t available try again in a minute, 3 days I’ve had this now
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Alan Bellingham
(@bellinghman) reported
from
Royston, England
Dear @virginmedia - your web page doesn't think that your services are available on my postcode. Should I cancel my account? I was hoping to change my package
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Tom Bowran
(@tombowran) reported
from
Willingham, England
@virginmedia I’ve been through your rubbish instant chat, i’ve been connected by your phone lines back to a phone tech, but I want to speak to a manager in the UK about the diabolical service I’m having both with your products and service
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia another 10 minute broadband outage in CB245* which didn’t show on your status page. This seems to be occurring more frequently 😔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Edvardz
(@CEdvardz) reported
@virginmedia I no longer care if you disconnect my services. I’ve been contacted by three other customers asking advice. Sadly I cannot help. Despite 25+ years in CX this is beyond me.
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peтer 정호석 вragg
(@Braggovic) reported
@virginmedia None. But at least progress (of sorts) is now being made - a technician has been arranged for next week. VM have acknowledged an issue but without the technician cannot say what it is. It’s another week to wait, but we’re getting there.
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Pat Cox
(@patinkent) reported
@virginmedia Ihave checked and entered my postcode and it still says issues with TV just as it has done since Thursday. I am reluctant to talk to your team as they have no respect for the older person and treat us as if we don't understand, despite the fact that I have taight basic IT skills
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Scott Doman
(@scott_doman) reported
@virginmedia I'm still getting 30 to 40Mbps when I should be on 1Gbps. I'm about to call customer service again to see what the deal is, my colleague in the SS16 area has the same issue.
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joanne cair
(@mstmrvelusmummy) reported
a lot less painful and stressful. I would still have been seriously peeved that some idiot cut our cable but I would have understood the reason for the lengthy delay. Instead we were messed about and lied to and as a result have cancelled @virginmedia and gone to @bt_uk instead.
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Eilidh Garrett #LiveableNHSBursary
(@thegradmedic) reported
@virginmedia Where do I register the loss? Also, ‘£8.40 per day for a total loss of service after 2 full working days from registering the loss of service to us’ I’ve lost much much more than this bc of loss of ability to work.
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Darren Clothier
(@darren_clothier) reported
Another day. Another issue with @virginmedia. This time they’ve not set up a DD and incorrectly entered the account password so that I can’t speak to them to pay.
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graeme mccausland
(@graemer41) reported
@virginmedia Trying for 19 days now to get Netflix activated as it is part of my bundle, but apparently there is a technical problem with your app which means I cannot see the activate button. 5 times it has been sent to technical support to be resolved as customer service cannot !!
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Sean McDougall
(@seanmcd07) reported
Hi @virginmedia, I asked you to get your Customer Relations team to call me regarding my complaint because I’ve already done far too much chasing of you pertaining to it. So I don’t appreciate a text asking me to call you to discuss it. I await your call. Can DM you the deets.
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Endhits
(@endhitstv) reported
@HollyRexTwitch @virginmedia It’s getting ridiculous atm. I upgraded to the “1gb” and been persistent issues with inconsistent service ever since.