Virgin Media Outage Report in Great Shelford, Cambridgeshire, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Great Shelford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great Shelford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Great Shelford, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Saffron Walden, and Burwell.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Wi-fi | 8 days ago |
|
Cambridge
|
Internet | 15 days ago |
|
Cambridge
|
Internet | 16 days ago |
|
Burwell
|
20 days ago | |
|
Cambridge
|
Total Blackout | 28 days ago |
|
Cambridge
|
TV | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Great Shelford, England
Latest outage, problems and issue reports in Great Shelford and nearby locations:
-
Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia Got through within 2-3 minutes on hold. sepal did a great job diagnosing the problem and reset my password. Thanks for your help
-
🍊Simon Gibson🍊 (@1966SJG) reported from Burwell, England@virginmedia it’s apparent you have a problem but you are not being honest about it. Can someone please advise when your email system will be fixed. No service for 24 hours now, made a requested password change, an adviser also changed my password. Even been given a fault number.
-
Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.
-
Claire Dyer ⚯͛ ⁷ (@cdyer98) reported from Great Shelford, England@virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am
-
Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia broadband service outage in CB24 since 10.00am. Service status not showing any issues but equipment check is failing
-
Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.
-
Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England@virginmedia Hiya, I have just tried to log AGAIN that my broadband isn't working. Why is it you are more than happy to take my money but cant resolve the issue. That's 3 days now. All I am told is to run a diagnostic check. ITS NOT MY HUB
-
Petar Kralev (@PetarKralev) reported from Fen Drayton, England@virginmedia Another bot service that resolve nothing ! Thanks but no thanks
-
Tom Bowran (@tombowran) reported from Willingham, Englandironic that the hold music on @virginmedia ‘s “help line” contains the lyrics “please don’t let me down”. The very reason i’m calling for the upteenth time. 100 hours since i was promised a manager calling back in 48hrs, and 48hrs since they said it would only be another 24 hours
-
Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia Thanks. It’s just been registered (wasn’t showing when I first looked) and showing an expected fix estimate of 12th Feb 😱
-
Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia Showing on the status page now (along with Cable TV outage)
-
Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia Yes. Service is restored at the moment but understand it’s an ongoing issue. Usually a short outage (9 minutes) but this was 25mins this time.
-
Nigel Leaney (@nleaney) reported from Willingham, England@UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.
-
Nigel Leaney (@nleaney) reported from Willingham, England@camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45
-
Nigel Leaney (@nleaney) reported from Willingham, England@JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...
-
Nigel Leaney (@nleaney) reported from Willingham, England@camcanary lost @virginmedia at the moment. Nothing on the service status page but this time the Cable Modem is flashing green indicating an outage
-
Nigel Leaney (@nleaney) reported from Willingham, England@JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.
-
Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...
-
Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.
-
Paul Gull (@pgull1975) reported from Saffron Walden, England@virginmedia I’ve spoken to someone who had previously chased this for me and he is still waiting on confirmation of change to residential property. He did say that once confirmed there could be another two weeks before installation. Will I be compensated for lack of service?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ross Napier (@rtnapes) reported@virginmedia What’s the number for your complaints department? Spoke to someone who put me through and got an automated message before the call cut off? Have outstanding complaints not resolved. This is crap service all round
-
Ajit Limaye (@LimayeAjit) reported@virginmedia I did check and there aren’t any. And I also expect your customer service and engineers to be aware of that if there are any. They didn’t say anything.
-
Ronny (@Ronny____) reported@virginmedia been trying all day yesterday to contact support, your network down?
-
Gimpy Terry, Pickle Eater (@ricslater655) reported@virginmedia This would be the forth issue you've had in my area this year, i have ZERO patience for you. Will i get any discount because i've had to drive 20 MILES away to my office to get a connection and go about my day??
-
Katie Jane Price (@KatieJanePrice9) reported@virginmedia Hi - Why is your service down in the LE11 area until 3pm today?! Any works should be completed overnight as people are working from home and it's completely disrupted mine and my family's day!
-
Mr Mallard (@MrMallardIT) reported@ArubaNetworks - Your password policy for Aruba Central is the worst I have ever had to deal with. Well, not as bad as max length 10 passwords like Virgin Media, but still awful. And it never even works! AC provides the biggest barrier to my job every time it's needed.
-
leclaire Bryan (@vDbUaxEVppqu4zt) reported@merlinwardcom @virginmedia Dm @legittoolz ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
-
FSociety Tom 🇪🇺 #FBPE ANTIFA #RESIST #FBPPR #BLM (@thebdaman) reported@virginmedia Page just came live. It was behaving as though I'd clicked a dead link. I'm working from home, you failing two days in a row is not the service I pay a premium for.
-
Kelly Davidge (@kellysarah) reported@virginmedia Service checker says everything is fine. All green.
-
AirXploration Aerial Photography (@AirXploration) reported@virginmedia It is still having problems. It's better but not right, I have a 600mbps connection and upload speed (on an ethernet conn) is currently 0.79 and down is only 300.