Virgin Media Outage Report in Sawston, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sawston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sawston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 22: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Sawston, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Saffron Walden and Great Shelford.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Total Blackout | |
| Cambridge |
Internet | |
| Cambridge |
Wi-fi | |
| Cambridge |
||
| Cambridge |
Internet | |
| Cambridge |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sawston, England
Latest outage, problems and issue reports in Sawston and nearby locations:
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia our internet is still down. Website says there is a fault, but our neighbours Virgin service was restored yesterday evening. I can’t find tel number or online chat on your website to find out more. Pls can we have an update
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia It’s now past 6pm and still no internet. Website now says no problem in our area, but phone (150) says there is a problem but no fix time. Can we have an update?
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Newmarket, England
@virginmedia Hiya, I have just tried to log AGAIN that my broadband isn't working. Why is it you are more than happy to take my money but cant resolve the issue. That's 3 days now. All I am told is to run a diagnostic check. ITS NOT MY HUB
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alliorton
(@alliorton) reported
from
Milton, England
@jameslsaunders @virginmedia I switched a few months ago because they have terrible customer service and my broadband was infuriatingly flaky
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🍊Simon Gibson🍊
(@1966SJG) reported
from
Burwell, England
@virginmedia it’s apparent you have a problem but you are not being honest about it. Can someone please advise when your email system will be fixed. No service for 24 hours now, made a requested password change, an adviser also changed my password. Even been given a fault number.
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gary forster
(@garyforster1) reported
from
Newmarket, England
@Joshday27 @virginmedia I have had same problem left phone on loud speaker 2 hours app on windows not working use browser then it said to many devices wait till 1st Dec that was on 15th Nov because u can't get hold of no body waited untill then what happened I've got 4 same device and still won't play
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Nick Smith
(@SmithS4dtpt98nv) reported
from
Sawston, England
@virginmedia I’ve tried to make a complaint about pay per view for the boxing last night. Unable to via web site. Can I except a refund for the poor service
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gary forster
(@garyforster1) reported
from
Newmarket, England
@virginmedia Today registered devices empty then I reregistered my device kept saying register and now full again and still not working try again on 01/01/2021
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia Still no broadband. We texted that number yesterday as advised - when can we expect to hear back? Do you have a customer service telephone number? I can’t find customer service tel number or online chat on your website?
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James Denton (pen)
(@Denton_james) reported
from
Whaddon, England
@COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it
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Alan Bellingham
(@bellinghman) reported
from
Royston, England
Dear @virginmedia - your web page doesn't think that your services are available on my postcode. Should I cancel my account? I was hoping to change my package
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Fred Freeman
(@redfred911) reported
from
Newmarket, England
@virginmedia A box opens on main page, saying this service isn’t available try again in a minute, 3 days I’ve had this now
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia our internet has been down since yesterday lunchtime. Website says there is a fault but gives no further info. What’s the estimated fix time (CB24 4QU)
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Chloe Hipwood
(@clowee) reported
from
Haverhill, England
Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia Just wanting to be able to talk to someone about the issue I have...!
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Matt
(@Troff1975) reported
from
Newmarket, England
@baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.
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Claire Dyer ⚯͛ ⁷
(@cdyer98) reported
from
Great Shelford, England
@virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am
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Paul Gull
(@pgull1975) reported
from
Saffron Walden, England
@virginmedia I’ve spoken to someone who had previously chased this for me and he is still waiting on confirmation of change to residential property. He did say that once confirmed there could be another two weeks before installation. Will I be compensated for lack of service?
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia It does now (6pm). Do you know why we don’t have service when others in area do? We have tried rebooting
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RClapped
(@rowzino) reported
@AndySmith0119 @SkyHelpTeam @virginmedia virgin medias wifi is doing bad also
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Rockcliffe Files
(@RockcliffeFiles) reported
Dear @virginmedia and @VirginMediaCorp - you keep emailing me asking for feedback, it is thus, our relationship, given your abject service, is deader than a dead man in deadman’s land. I’d not even recommend your services to Pol Pot or Papa Doc - 0/10
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Sean Green
(@SeanGreen44) reported
@virginmedia Your automated system is awful… call that number and it runs tests and says nothing wrong… go check the website… which then runs tests and says call us. Just going round in circles… I’ve got 35 channels with broken picture/sound and a fair few of them I pay for on a package
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Ahmed Mubarak
(@ahmedmubarak1) reported
@virginmedia was paying £31 for broadband/landline when tv added rate went to £47. 3 weeks later CNN cancelled for that reason I do not want Tv, customer services saying if you cancel tv package the rate goes to £51. Just think about it, I have sought help from CASAD. Now how can u help?
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Calli Tahmo
(@BrokenSerenity) reported
@LichVtuber im gonna guess you fell for their lies about being the fastest provider like many others....never trust a provider who feels the need to make such boasts...especially if its virgin media, those guys always lie.
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your #1 source for absurdist true crime 🐍👑 🌷
(@davidgerard) reported
@cstross Don't forget some Virgin Media love. I used to work in telly and we thought NTL was a BT plot to come up with an organisation that was actually more incompetent and worse at customer service
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Rockcliffe Files
(@RockcliffeFiles) reported
@ToonMouthTyne @virginmedia @VirginMediaCorp I’m a pussycat, I never ever complain, anything for an easy life, however this shower have reduced me to tears of anger and frustration on about 10 occasions during the last 24 months and I’ve decided to leave after joining them in May 1993 (Telewest) - 28 years, madness
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John Kelly
(@JohnKelly020234) reported
@virginmedia Can you provide an update as to when the issue preventing Virgin mobile customers receiving calls? Gave up after an hour of trying to get through to report it. #virginmobile #virginmedia #virginmediadown
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Bhavesh 🤟🏼
(@bhaveshdevji) reported
@virginmedia provides such a poor internet service. Service is literally unusable and I have been advised to wait over a week. @SkyUK can you help?
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Sarah Thompson
(@Sarah29tmo) reported
@virginmedia This is causing a lot of problems for him as he loses contact with his office on VPN and has to log into everything again. I appreciate it might be difficult for you to look into the fault when it appears to be working but its not feasible to contact you while it isnt