Virgin Media Outage Report in Sawston, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sawston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sawston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Sawston, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Saffron Walden and Great Shelford.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Saffron Walden |
Phone | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Saffron Walden |
Internet | |
| Cambridge |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sawston, England
Latest outage, problems and issue reports in Sawston and nearby locations:
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Matt
(@Troff1975) reported
from
Newmarket, England
@baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.
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alliorton
(@alliorton) reported
from
Milton, England
@martinsaxby @virginmedia They claim some are shit on the website but when I dialed 150 and pressed all the buttons it said they were all closed and hung up. So much for #workingfromhome 😔
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia our internet is still down. Website says there is a fault, but our neighbours Virgin service was restored yesterday evening. I can’t find tel number or online chat on your website to find out more. Pls can we have an update
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Steve Greaves
(@sgreaves1977) reported
from
Royston, England
@virginmedia sick of trying to contact you now for my mobile issue....dont want no chat bot or unhelpful bot or overseas operator I cant understand. I just want to speak to someone without getting cut of or not called back......not good enough
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia Still no broadband. We texted that number yesterday as advised - when can we expect to hear back? Do you have a customer service telephone number? I can’t find customer service tel number or online chat on your website?
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia None of this answers the question of what happens when your service goes down.
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Fred Freeman
(@redfred911) reported
from
Newmarket, England
@virginmedia A box opens on main page, saying this service isn’t available try again in a minute, 3 days I’ve had this now
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joe waller
(@JoeWalla23) reported
from
Histon, England
@virginmedia still trying to actually speak to customer service since before XMAS! being ridiculously overly charged every month for calls it’s impossible for me to make as I haven’t got a house phone! Horrendous service!! This month £117!
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Samuel Coverdale
(@SamuelCoverdale) reported
from
Great Shelford, England
@virginmedia can you have someone look at CNBC 613, seems to have a problem with the ticker. (Also, when can we get cnbc and cnn in HD).
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it
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Simon Trimnell
(@STrimnell) reported
from
Saffron Walden, England
What is wrong with #virginmedia again tonight wifi slow and signal terrible been like it all week diet it out @virginmedia #virginmediadown
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia our internet has been down since yesterday lunchtime. Website says there is a fault but gives no further info. What’s the estimated fix time (CB24 4QU)
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Steve Durrant
(@SteveDurrant10) reported
from
Royston, England
@virginmedia That’s fine to say but every month I have issues
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Andrew “2 m away” Harmsworth
(@harmsy) reported
from
Oakington and Westwick, England
Virgin Media. Two words synonymous with Customer Disservice.
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James
(@jharm91) reported
from
Haverhill, England
@skirglepips @gayxchange04 @virginmedia @CherylHoleQueen It’s probably good to know that the xfactor is so produced that the good and the bad singers are often head hunted and told what to sing for good tv
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia It’s now past 6pm and still no internet. Website now says no problem in our area, but phone (150) says there is a problem but no fix time. Can we have an update?
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia It does now (6pm). Do you know why we don’t have service when others in area do? We have tried rebooting
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia Just wanting to be able to talk to someone about the issue I have...!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael D
(@BigMoaner73) reported
@virginmedia If there is anything over the £7.50 monthly fee I will be sticking to my old slow TiVo so I am reminded when my contract is up to leave, after all that is what I was told by Meghana 12th September
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Sorceress Ultimessia.
(@Evestradiol) reported
@virginmedia Hi, the website sends me in vague, unhelpful circles when seeking chat contact info. I'm trying to find specifics about the network issue in our area since we've had intermittent issues with speed, packet loss, etc for a few months. Is there a direct link? Thank you.
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Gabriela Mieczkowska
(@m_mieczkowska) reported
@virginmedia is that normal to wait for installation of the service for 1.5 month and have your customer service disconnect on the line 3 times without ability to schedule pre installation appointment for a 3rd time?
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Cherelle Louise
(@CherelleBall) reported
@MartinSLewis @itvMLshow I got @virginmedia down from £85 to £54 for broadband,phone and max it TV 💪🏽. Just need to speak to the right team, if you ask to reduce package it will cost more they will put discounts on
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Barnold
(@Ben16349164) reported
@virginmedia No service issues according to that phone line either.
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paul mclean
(@mcleansqueak) reported
@virginmedia I’m trying to run a business from home using your internet and it’s always been very intermittent. How can you help fix this issue as I will need to change providers
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🖖🏼🖖🏼🖖🏼Phil R-A🖖🏼🖖🏼🖖🏼
(@philsid) reported
@virginmedia Indeed… need to as you couldn’t help me…
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darryl pitt
(@DazPitt89) reported
@virginmedia No I got told by one engineer that they need to put more trays in at the exchange but it’s expensive and no timeline on it. It’s been a year and a half now and the connections just terrible
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sammi
(@findingsammi) reported
@virginmedia your website claims we never have any problems when I can’t even send an email
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Sarah
(@SarahwithLove22) reported
@virginmedia Now it's back to emergency calls only. Think it could be my local mast. Had similiar last year when EE were doing work on it. Very frustrating as can't make calls and having to connect to WiFi. 3rd day of this now. Not good.