Virgin Media Outage Report in Sawston, Cambridgeshire, England

Problems in the last 24 hours in Sawston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sawston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sawston, England

The most recent Virgin Media outage reports came from the following cities: Cambridge, Saffron Walden, and Burwell.

City	Problem Type	Report Time
Cambridge	Wi-fi	8 days ago
Cambridge	Internet	15 days ago
Cambridge	Internet	16 days ago
Burwell	E-mail	20 days ago
Cambridge	Total Blackout	28 days ago
Cambridge	TV	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sawston, England

Latest outage, problems and issue reports in Sawston and nearby locations:

• 
  Cheron Phillips🇧🇧 (@Chezzyp68) reported 1 minute ago from Newmarket, England

  @virginmedia Hiya, I have just tried to log AGAIN that my broadband isn't working. Why is it you are more than happy to take my money but cant resolve the issue. That's 3 days now. All I am told is to run a diagnostic check. ITS NOT MY HUB

• 
  gary forster (@garyforster1) reported 6 minutes ago from Newmarket, England

  @virginmedia Today registered devices empty then I reregistered my device kept saying register and now full again and still not working try again on 01/01/2021

• 
  Cheron Phillips🇧🇧 (@Chezzyp68) reported 10 minutes ago from Newmarket, England

  @virginmedia I have a TV, phone and broadband package that I wish to cancel

• 
  Lizzie Sagoo (@LizzieSagoo) reported 22 minutes ago from Swavesey, England

  @virginmedia It does now (6pm). Do you know why we don’t have service when others in area do? We have tried rebooting

• 
  Kevin Houston (@Hoousty) reported 25 minutes ago from Bar Hill, England

  @virginmedia This issue never got resolved, shocking service

• 
  Lizzie Sagoo (@LizzieSagoo) reported 25 minutes ago from Swavesey, England

  @virginmedia It’s now past 6pm and still no internet. Website now says no problem in our area, but phone (150) says there is a problem but no fix time. Can we have an update?

• 
  alliorton (@alliorton) reported 26 minutes ago from Milton, England

  @jameslsaunders @virginmedia I switched a few months ago because they have terrible customer service and my broadband was infuriatingly flaky

• 
  Paul Gull (@pgull1975) reported 26 minutes ago from Saffron Walden, England

  @virginmedia I’ve spoken to someone who had previously chased this for me and he is still waiting on confirmation of change to residential property. He did say that once confirmed there could be another two weeks before installation. Will I be compensated for lack of service?

• 
  gary forster (@garyforster1) reported 26 minutes ago from Newmarket, England

  @Joshday27 @virginmedia I have had same problem left phone on loud speaker 2 hours app on windows not working use browser then it said to many devices wait till 1st Dec that was on 15th Nov because u can't get hold of no body waited untill then what happened I've got 4 same device and still won't play

• 
  🍊Simon Gibson🍊 (@1966SJG) reported 26 minutes ago from Burwell, England

  @virginmedia it’s apparent you have a problem but you are not being honest about it. Can someone please advise when your email system will be fixed. No service for 24 hours now, made a requested password change, an adviser also changed my password. Even been given a fault number.

• 
  James Denton (pen) (@Denton_james) reported 26 minutes ago from Whaddon, England

  @COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time

• 
  Claire Dyer ⚯͛ ⁷ (@cdyer98) reported 29 minutes ago from Great Shelford, England

  @virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am

• 
  Nick Smith (@SmithS4dtpt98nv) reported 29 minutes ago from Sawston, England

  @virginmedia I’ve tried to make a complaint about pay per view for the boxing last night. Unable to via web site. Can I except a refund for the poor service

• 
  Cheron Phillips🇧🇧 (@Chezzyp68) reported 34 minutes ago from Newmarket, England

  @virginmedia I'm trying to contact yourselves in order to find details to cancel my contract. You don't answer the phone, the website doesnt work with any of the links sent. The chat sends me around in circles. I have trying for a week now. Need help. Thanks

• 
  Chloe Hipwood (@clowee) reported 38 minutes ago from Haverhill, England

  Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled

• 
  Munty (@Liam_safe_hands) reported 40 minutes ago from Bar Hill, England

  @virginmedia I have no WiFi or TV service. What am I paying for?!?!

• 
  Fred Freeman (@redfred911) reported 43 minutes ago from Newmarket, England

  @virginmedia A box opens on main page, saying this service isn’t available try again in a minute, 3 days I’ve had this now

• 
  Lizzie Sagoo (@LizzieSagoo) reported 44 minutes ago from Swavesey, England

  @virginmedia Still no broadband. We texted that number yesterday as advised - when can we expect to hear back? Do you have a customer service telephone number? I can’t find customer service tel number or online chat on your website?

• 
  Alan Bellingham (@bellinghman) reported 57 minutes ago from Royston, England

  Dear @virginmedia - your web page doesn't think that your services are available on my postcode. Should I cancel my account? I was hoping to change my package

• 
  Munty (@Liam_safe_hands) reported 59 minutes ago from Bar Hill, England

  @virginmedia Do you think this is exceptable?? No TV or Internet for the whole day. The fix time keeps getting pushed back too. Never had any of these problems with @SkyUK

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  public_scrutiny_UK (@PJB02481340) reported 7 minutes ago

  @virginmedia is there an Internet outage in Birmingham at the moment ?

• 
  Sarah Peto (@SarahPeto1) reported 16 minutes ago

  @virginmedia what the hell is going on with the signal and TiVo box? Paying £29 for a service that keeps freezing! Mum is 80 years old and completely frustrated by her predominant source of entertainment constantly not working!!!

• 
  Billy Hayes 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@BillyyHayess) reported 16 minutes ago

  @virginmedia Yeah they said there is no problem yet the internet has been on and off all week and today has been out since 9am

• 
  Chris Hudson (@ChrisHu37224136) reported 17 minutes ago

  @virginmedia I have been on the phone to customer retention who always say they will get a field engineer to phone me. Never happens. On 4 occasion's they have said they will put me through then cut me off. Each time I get told they are do out today? At 6pm don't think so

• 
  Zemzuta (@Zemzuta) reported 18 minutes ago

  Yo @virginmedia what's going on?? I suggested your service to my step dad and since then, you sent the engineer over to hook up the house to the road an hour before installation on 21st July, found a problem, was told it would be sorted by the 6th, now cancelled and say the 23rd!

• 
  Hal Plantagenet (@Plantagenet60) reported 21 minutes ago

  @PJB02481340 @virginmedia There's no broadband anywhere. Second day of having to buy emergency BT wifi

• 
  Ceri Belli (@miaevabill) reported 21 minutes ago

  @FrimleysSorrow @virginmedia Hi, did you ever have the problem resolved as we have the same message and not getting anywhere with Virgin?

• 
  Alex Pride (@Alexpride111) reported 21 minutes ago

  @VMO2News @virginmedia @goodthingsfdn Fake company & not with the people. So moved house & no Virgin Media available at new address so get charged £159 for breaking contract... both address are in central London! Feel robbed but I know never to go with them again. Be careful people before signing up to Virgin Media

• 
  XYY (@Mr_XYY) reported 21 minutes ago

  @virginmedia why have you sent me a email thanking me fo making changes to my package, I haven’t made any changes? #WTF🤬

• 
  public_scrutiny_UK (@PJB02481340) reported 22 minutes ago

  @virginmedia It says no problem but I have no broadband