Virgin Media outages and service status in Sawston, England

Problems in the last 24 hours in Sawston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sawston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sawston, England

The most recent Virgin Media outage reports came from the following cities: Cambridge, and Saffron Walden.

City	Problem Type	Report Time
Cambridge	TV	3 days ago
Cambridge	Internet	6 days ago
Cambridge	Internet	6 days ago
Cambridge	E-mail	7 days ago
Cambridge	Internet	12 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sawston, England

Latest outage, problems and issue reports in Sawston and nearby locations:

• 
  David Woodhouse #FBPE (@dwmw2) reported 21 seconds ago from Great Bardfield, England

  @treysis @noIPv6 @omnomis @virginmedia @tschaeferm @adam_as61 Nah, @AskCiti always used to be the only way to get competent customer service. At one point I almost took to using them first without even bothering to go through the proper channels first.

• 
  gary forster (@garyforster1) reported 5 minutes ago from Newmarket, England

  @virginmedia Today registered devices empty then I reregistered my device kept saying register and now full again and still not working try again on 01/01/2021

• 
  Keith Harrison (Harrisons Of Burwell) (@HarrisonHeating) reported 6 minutes ago from Reach, England

  @mk1plumbing18 @morrishgp @SkyHelpTeam @bt_uk @EE @virginmedia Honestly I’d say the worst company Iv ever had the displeasure of dealing with but in all fairness it’s a good price and I get good speeds with minimal issues but the setting up was like pulling hens teeth

• 
  Andrew “2 m away” Harmsworth (@harmsy) reported 17 minutes ago from Oakington and Westwick, England

  Virgin Media. Two words synonymous with Customer Disservice.

• 
  Rhiannon Lewis (@RLewisTeacher) reported 25 minutes ago from Hinxton, England

  @samcharters @virginmedia Their as bad as BT clearly!!!!

• 
  Munty (@Liam_safe_hands) reported 28 minutes ago from Bar Hill, England

  @virginmedia Back up and running, but not happy with the service

• 
  James Denton (pen) (@Denton_james) reported 28 minutes ago from Whaddon, England

  @COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time

• 
  alliorton (@alliorton) reported 31 minutes ago from Milton, England

  @martinsaxby @virginmedia They claim some are shit on the website but when I dialed 150 and pressed all the buttons it said they were all closed and hung up. So much for #workingfromhome 😔

• 
  Kevin Houston (@Hoousty) reported 32 minutes ago from Bar Hill, England

  @virginmedia This issue never got resolved, shocking service

• 
  Paul Gull (@pgull1975) reported 32 minutes ago from Saffron Walden, England

  @virginmedia I’ve spoken to someone who had previously chased this for me and he is still waiting on confirmation of change to residential property. He did say that once confirmed there could be another two weeks before installation. Will I be compensated for lack of service?

• 
  Ian Cutting (@iancutting77) reported 36 minutes ago from Newmarket, England

  @virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it

• 
  Ben Thapa (@BenThapa82) reported 37 minutes ago from Saffron Walden, England

  @virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.

• 
  Lizzie Sagoo (@LizzieSagoo) reported 39 minutes ago from Swavesey, England

  @virginmedia It’s now past 6pm and still no internet. Website now says no problem in our area, but phone (150) says there is a problem but no fix time. Can we have an update?

• 
  Ben Thapa (@BenThapa82) reported 43 minutes ago from Saffron Walden, England

  @virginmedia None of this answers the question of what happens when your service goes down.

• 
  Cheron Phillips🇧🇧 (@Chezzyp68) reported 43 minutes ago from Newmarket, England

  @virginmedia I'm trying to contact yourselves in order to find details to cancel my contract. You don't answer the phone, the website doesnt work with any of the links sent. The chat sends me around in circles. I have trying for a week now. Need help. Thanks

• 
  Munty (@Liam_safe_hands) reported 48 minutes ago from Bar Hill, England

  @virginmedia Do you think this is exceptable?? No TV or Internet for the whole day. The fix time keeps getting pushed back too. Never had any of these problems with @SkyUK

• 
  Ian Cutting (@iancutting77) reported 51 minutes ago from Newmarket, England

  @virginmedia Just wanting to be able to talk to someone about the issue I have...!

• 
  Katy Edgecombe (@Edgey_katy) reported 52 minutes ago from Sawston, England

  @virginmedia why is it so hard to make a complaint and get compensation from your company!! No phone line for years, poor tv service for months, and terrible customer service...I’m still waiting for my call back!! I refuse to ring and be on hold for hours AGAIN!!

• 
  Katy Edgecombe (@Edgey_katy) reported 55 minutes ago from Sawston, England

  @virginmedia Many a time! There is a problem with the lines in the road, which I understand takes time, but it’s been months and months. I have asked for compensation which I wil not get until the problem is fixed, which is ironic.

• 
  Matt (@Troff1975) reported 58 minutes ago from Newmarket, England

  @baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Serenity Solo Studios (@SerenitySoloDev) reported 5 minutes ago

  Virgin Media may have the best broadband speeds for me, but lying salesmen and Virgins policies really has me thinking about cancelling during this cooldown period. I was told 1000mbps was the maximum speed here. I found out it was 2000mbps. I tried to change as I was unaware of this at the time, due to what the saleman told me, but they wanted to charge me £88 per month or so for the 2gb package when the 1gb only costs £33 per month. Even though the website says £55 per month for the 2gb package. I then asked about the upload spped matching the download speed. At first, I was told this was a different package, not an addon, so it would cost £88 per month in total. What? I then threatened to leave and rejoin with a new package as I was in the cooling off period. I was then told this was an addon for £6 per month. They can't change anything on my package though apparently. It now has to be sent to another team to check through this and I have to wait 5-10 days. This is the most confusing company I have ever dealt with. When joining Sky, I could change my package at any time and still be given the in contract discount. Sky may have slower speeds, but @Virgin have to have to the worst policies that kind of makes me regret changing over. If they say I still have to pay almost triple the cost, I may just take the loss of the broadband speed and move back over to Sky. Virgin are trying to rip me off as their sales representative who came to the door and sold me the package never gave the full information to me and said 1gb was their highest package they had for my area.

• 
  STEPHEN (@stevied151181) reported 5 minutes ago

  @virginmedia I've just had a lovely chat with Kameer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟

• 
  Jan T. (@demented_tj) reported 7 minutes ago

  @virginmedia @icanlevitateoff your page said ' there's an issue, you can can schedule an appointment in 24 hrs' next morning, issue gone, no problem right?? Happens far too often, but thankfully they're installing fiber on my street.

• 
  🇺🇦 Clive Davies #FBPE 🔶🇬🇧🇪🇺🇭🇰 (@CliveDaviesUK) reported 10 minutes ago

  @O2 There’s really no point as nothing ever changes! And when Virgin Media goes down (which happens far too often) I have zero means of communication. The price hike was the last straw really - time to move to another provider.

• 
  Robert de Bruin (@RdeB1973) reported 10 minutes ago

  @virginmedia @BBCWatchdog Virgin Media do not care about there customers, they don't take serious complaints seriously! They take unauthorised monies then fail to refund ! They make it up as they go along. In other words please sort out my refund ASAP.

• 
  Legal Eagle. (@ACLegalServices) reported 16 minutes ago

  @virginmedia I am seriously thinking of leaving Virgin after 25 years or so as you are about to double my bill to £62.00 a month for speeds of 120mbps. Any recommendations to replace them with a reliable service, that I have had with Virgin. Difficult to talk to them on phone

• 
  Anthony Ellis (@WentTimb) reported 17 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV7 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies

• 
  Nicholas (@Nichola09215766) reported 18 minutes ago

  @virginmedia Are you able to contact the staff that used to work on them because I have a long running complaint and despite forum staff having access to info nobody at 150 can help and apparently the ONLY time my problem got identified and fixed nobody can find except for forum staff.

• 
  Leio Lee (@afshin71943097) reported 20 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_IPTV6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Stephen McCauley (@43mccauley) reported 21 minutes ago

  @virginmedia No. Got down to about 25 seconds behind. Not good enough for the price I pay