Virgin Media Outage Report in Sawston, Cambridgeshire, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sawston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sawston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sawston, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Saffron Walden, and Burwell.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Wi-fi | 8 days ago |
|
Cambridge
|
Internet | 15 days ago |
|
Cambridge
|
Internet | 16 days ago |
|
Burwell
|
20 days ago | |
|
Cambridge
|
Total Blackout | 28 days ago |
|
Cambridge
|
TV | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sawston, England
Latest outage, problems and issue reports in Sawston and nearby locations:
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Fred Freeman (@redfred911) reported from Newmarket, England@virginmedia A box opens on main page, saying this service isn’t available try again in a minute, 3 days I’ve had this now
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Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England@virginmedia Hiya, I have just tried to log AGAIN that my broadband isn't working. Why is it you are more than happy to take my money but cant resolve the issue. That's 3 days now. All I am told is to run a diagnostic check. ITS NOT MY HUB
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Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England@virginmedia I'm trying to contact yourselves in order to find details to cancel my contract. You don't answer the phone, the website doesnt work with any of the links sent. The chat sends me around in circles. I have trying for a week now. Need help. Thanks
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Alan Bellingham (@bellinghman) reported from Royston, EnglandDear @virginmedia - your web page doesn't think that your services are available on my postcode. Should I cancel my account? I was hoping to change my package
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alliorton (@alliorton) reported from Milton, England@jameslsaunders @virginmedia I switched a few months ago because they have terrible customer service and my broadband was infuriatingly flaky
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Nick Smith (@SmithS4dtpt98nv) reported from Sawston, England@virginmedia I’ve tried to make a complaint about pay per view for the boxing last night. Unable to via web site. Can I except a refund for the poor service
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Lizzie Sagoo (@LizzieSagoo) reported from Swavesey, England@virginmedia our internet is still down. Website says there is a fault, but our neighbours Virgin service was restored yesterday evening. I can’t find tel number or online chat on your website to find out more. Pls can we have an update
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Lizzie Sagoo (@LizzieSagoo) reported from Swavesey, England@virginmedia It’s now past 6pm and still no internet. Website now says no problem in our area, but phone (150) says there is a problem but no fix time. Can we have an update?
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Paul Gull (@pgull1975) reported from Saffron Walden, England@virginmedia I’ve spoken to someone who had previously chased this for me and he is still waiting on confirmation of change to residential property. He did say that once confirmed there could be another two weeks before installation. Will I be compensated for lack of service?
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Munty (@Liam_safe_hands) reported from Bar Hill, England@virginmedia I have no WiFi or TV service. What am I paying for?!?!
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Lizzie Sagoo (@LizzieSagoo) reported from Swavesey, England@virginmedia Still no broadband. We texted that number yesterday as advised - when can we expect to hear back? Do you have a customer service telephone number? I can’t find customer service tel number or online chat on your website?
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James Denton (pen) (@Denton_james) reported from Whaddon, England@COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time
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gary forster (@garyforster1) reported from Newmarket, England@virginmedia Today registered devices empty then I reregistered my device kept saying register and now full again and still not working try again on 01/01/2021
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Chloe Hipwood (@clowee) reported from Haverhill, EnglandFancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled
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Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England@virginmedia I have a TV, phone and broadband package that I wish to cancel
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gary forster (@garyforster1) reported from Newmarket, England@Joshday27 @virginmedia I have had same problem left phone on loud speaker 2 hours app on windows not working use browser then it said to many devices wait till 1st Dec that was on 15th Nov because u can't get hold of no body waited untill then what happened I've got 4 same device and still won't play
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Claire Dyer ⚯͛ ⁷ (@cdyer98) reported from Great Shelford, England@virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am
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Lizzie Sagoo (@LizzieSagoo) reported from Swavesey, England@virginmedia It does now (6pm). Do you know why we don’t have service when others in area do? We have tried rebooting
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🍊Simon Gibson🍊 (@1966SJG) reported from Burwell, England@virginmedia it’s apparent you have a problem but you are not being honest about it. Can someone please advise when your email system will be fixed. No service for 24 hours now, made a requested password change, an adviser also changed my password. Even been given a fault number.
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Kevin Houston (@Hoousty) reported from Bar Hill, England@virginmedia This issue never got resolved, shocking service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kerry Oh (@ParrPowelWalsh) reported@virginmedia Seriously the link doesn't work SORT THIS I WILL NOT BE PAYING MY BILL if it's not wifi cutting off constantly it's this should be well prepared for this
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Rhe (@Rheayp95x) reported@virginmedia had problems with tv all day but now when on channels a box pops up saying ‘this channel is not authorised’?
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reggies mum 💙 #johnsonout (@kellsley) reportedWhat’s going on with your service today? It’s ridiculous that it’s been off nearly all day and it isn’t cheap either #virginmedia @virginmedia
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Stuart Gibbs (@StuartGibbs3) reported@virginmedia Do you have any idea on time frame as this has been the same response all day and still without service.
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💜💜🐾🐾Michelle Steel🐾🐾💜💜 (@Mechems) reported@virginmedia I take it the error message this channel is not authorised and to contact yous is part of the issue effecting TV services?
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OriginalKK (@OriginalKK) reported@virginmedia Issue in Edinburgh too…..since 9:30am today, still nothing.
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Andy Moreton (@andy_moreton) reported@GBarfoot1 @virginmedia Was told only compensate after down for 48hrs or more #shockingservice
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Sam (@Good_Godders) reported@tartanjambo_x @virginmedia Not very often you get a virgin going down lol
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Liam David Gardiner (@LiamDGardiner) reported@virginmedia Let me guess is there going to be price increases to justify improvements of your poor service 🤨
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Yvonne Cairney (@CairneyYvonne) reported@virginmedia absolute joke had no service since 10.45 this morning can't get through to anyone on telephone just keeps saying service is busy.