Virgin Media

Virgin Media Outage Report in Newmarket, Suffolk, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newmarket, Suffolk, England 10/18/2025 17:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (34%)

    TV (34%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newmarket, Suffolk, England

The most recent Virgin Media outage reports came from the following cities: Cambridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomCambridge TV
United KingdomCambridge Internet
United KingdomCambridge E-mail
United KingdomCambridge Wi-fi
United KingdomCambridge Phone
United KingdomCambridge Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Newmarket, England

Latest outage, problems and issue reports in Newmarket and nearby locations:

  • garyforster1 gary forster (@garyforster1) reported from Newmarket, England

    @Joshday27 @virginmedia I have had same problem left phone on loud speaker 2 hours app on windows not working use browser then it said to many devices wait till 1st Dec that was on 15th Nov because u can't get hold of no body waited untill then what happened I've got 4 same device and still won't play

  • garyforster1 gary forster (@garyforster1) reported from Newmarket, England

    @virginmedia Today registered devices empty then I reregistered my device kept saying register and now full again and still not working try again on 01/01/2021

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @Katy1207L @virginmedia I’ve already rung 4 times about this issue I’m just getting nowhere

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @virginmedia No not had chance to ring them yet I assumed it would be an Amazon issue but they didn’t have a clue either

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @virginmedia Thanks I did finally mange to get hold of someone and an engineer coming Saturday , wasn’t too pleased with the lady saying if any of your equipment was damaged we would be fined , that’s a horrible thing to say

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @virginmedia We were told on one call it was showing a fault and they would get someone to call but that was two months ago ,nobody ever rang ,if I use my phone or a different iPad you can see the signal disappear often but then other times It will be fine ,just in that room though

  • 1966SJG 🍊Simon Gibson🍊 (@1966SJG) reported from Burwell, England

    @virginmedia it’s apparent you have a problem but you are not being honest about it. Can someone please advise when your email system will be fixed. No service for 24 hours now, made a requested password change, an adviser also changed my password. Even been given a fault number.

  • SmithS4dtpt98nv Nick Smith (@SmithS4dtpt98nv) reported from Sawston, England

    @virginmedia I’ve tried to make a complaint about pay per view for the boxing last night. Unable to via web site. Can I except a refund for the poor service

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    Very disappointed in @virginmedia rang for the 4th time as we keep getting a WiFi issue in one of our rooms on various devices even though it says it’s a full signal , we were told if we pay £5 extra a month we can have a WiFi booster when they are only £20 to buy , ridiculous

  • cdyer98 Claire Dyer ⚯͛ ⁷ (@cdyer98) reported from Great Shelford, England

    @virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am

  • Chezzyp68 Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England

    @virginmedia I'm trying to contact yourselves in order to find details to cancel my contract. You don't answer the phone, the website doesnt work with any of the links sent. The chat sends me around in circles. I have trying for a week now. Need help. Thanks

  • Chezzyp68 Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England

    @virginmedia Hiya, I have just tried to log AGAIN that my broadband isn't working. Why is it you are more than happy to take my money but cant resolve the issue. That's 3 days now. All I am told is to run a diagnostic check. ITS NOT MY HUB

  • Chezzyp68 Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England

    @virginmedia I have a TV, phone and broadband package that I wish to cancel

  • Paul_1966 Paul White (@Paul_1966) reported from Dalham, England

    @virginmedia broadband down again . Now everyday for the last week. I can’t work with out it. LU2 area.

  • alliorton alliorton (@alliorton) reported from Milton, England

    @jameslsaunders @virginmedia I switched a few months ago because they have terrible customer service and my broadband was infuriatingly flaky

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @virginmedia This just says I’ll still have to pay £5 a month surely your WiFi should work correctly ,we never had this problem before so surely this means there’s a problem , we can’t afford another £5 a month as we are paying nearly £80 now

  • paulineannejack pauline anne jackson (@paulineannejack) reported from Ely, England

    Had a big argument with @virginmedia today. On why there is no set channel for @GBNEWS. Feeling concerned they are clamping down on free speach. I have to go on line for it. 😬

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @AmazonHelp I did exactly this last time and you couldn’t help me and sent me to virgin media , I spent ages taking to you about it

  • clowee Chloe Hipwood (@clowee) reported from Haverhill, England

    Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @virginmedia We have been ringing for several months now trying to sort this out ,the wife in the hub room and wired are fine it’s just in our other main room it has days where it cuts out ,I’ve done all the required self help ,used to app to scan the room to black spots but doesn’t find any

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • magicbathtub Brian Hutton (@magicbathtub) reported

    @virginmedia I’ve just wasted an hour on phone waiting to try cancel broadband/tv.. Twitter is littered with countless others suffering same.. can you just tell me straightforward way of doing it? Or maybe, you know, just call me???

  • kend82 Ken{ny|neth} (@kend82) reported

    @virginmedia No. I arranged a new contract on Feb 16th, it increased immediately and I’ve been charged a higher amount every month since. Customer services said it was because there was an annual increase but this doesn’t seem fair on a new contract. It literally increased after 1 week.

  • DaFoot DaFoot 🥋 📷 💻 (@DaFoot) reported

    @virginmedia Just the same as happens (semi) regularly with your service. Compete net/tv outage. Not just me, number in the block of flats. Yes, status page says is a known issue. As the last one was. Target fix of 0330 apparently.

  • TomPickering Tom Pickering (@TomPickering) reported

    @dekl0l @TalkTalk @virginmedia Yea, I'll never go with Virgin, they're atrociously shite.

  • simonlevans simon le vans 💙 (@simonlevans) reported

    @virginmedia What I wish, is a consistent service. How can it be that it goes down so frequently? Whis fault is it? Does anyone care? Is anyone ever sanctioned? I just don’t see how you can get it wrong so often. Is it incompetence or do Virgin Media just not care?

  • LPNevin Louise Nevin (@LPNevin) reported

    How does one contact a knowledgeable human who deals with @virginmedia email? The ‘help’ service (online) is beyond hopeless.

  • KaiBlackburn10 Kai Blackburn (@KaiBlackburn10) reported

    @virginmedia fix your Wi-Fi

  • Brittan49970058 Brittany Stanton (@Brittan49970058) reported

    @virginmedia Just got out of a bad relationship need to change the bills and accounts into his name first person said there would be a fee the transferred me the second said they can’t help me and before I could ask what team can they put me in the queue again

  • dekl0l dekツ (@dekl0l) reported

    Imagine my @talktalk line NEVER went down, literally twice a year maximum. I’ve been with virgin media and honestly I’ve lost count the amount of hours I’ve been left offline while being charged full price each month. @virginmedia absolute dogs

  • personaldrippah AllViewsAreMyOwm (@personaldrippah) reported

    @virginmedia your upgraded hub is poor able to get WiFi on a phone but not on a ps4 since we upgraded internets poor . What can I do on my side to fix this ?