Virgin Media Outage Report in Newmarket, Suffolk, England

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newmarket, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Newmarket, England

The most recent Virgin Media outage reports came from the following cities: Burwell.

City	Problem Type	Report Time
Burwell	E-mail	20 days ago
Haverhill	Internet	10 months ago
Haverhill	Internet	10 months ago
Newmarket	Internet	11 months ago
Ely	TV	1 year ago
Great Shelford	Internet	1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newmarket, England

Latest outage, problems and issue reports in Newmarket and nearby locations:

• 
  Cheron Phillips🇧🇧 (@Chezzyp68) reported 2 minutes ago from Newmarket, England

  @virginmedia I'm trying to contact yourselves in order to find details to cancel my contract. You don't answer the phone, the website doesnt work with any of the links sent. The chat sends me around in circles. I have trying for a week now. Need help. Thanks

• 
  Laura Cook (@LauraVCook1980) reported 5 minutes ago from Dalham, England

  And broadband gone down again this afternoon @virginmedia. Will these intermittent outages be sorted after BH weekend? Not always looking at my phone so no idea of it’s been on and off all day. I imagine yes. Why is @BBCNews only reporting the Vodafone broadband issues?

• 
  Angela Duncan ⭐️⭐️ (@ange_duncan) reported 7 minutes ago from Dalham, England

  @virginmedia trying to explain to my boss for the 2nd time today that I can’t work due to internet issues - come on Virgin paying for a service that’s currently useless !! #virginmedia

• 
  Laura Cook (@LauraVCook1980) reported 9 minutes ago from Dalham, England

  I didn’t seem to have issues with my @virginmedia broadband today (didn’t try the TV) but now it’s meant to be fixed, mine has gone down!

• 
  Cheron Phillips🇧🇧 (@Chezzyp68) reported 17 minutes ago from Newmarket, England

  @virginmedia I have a TV, phone and broadband package that I wish to cancel

• 
  Becky (@beckycanfield) reported 20 minutes ago from Dalham, England

  @virginmedia please sort out the broadband issues. Some of us work from home and have payroll to do. It’s going to be a late night if you eventually get it back on today 😭

• 
  Johann de La Palma 🇺🇦🇮🇨🇪🇸🇪🇺🇬🇧🇵🇱 (@VonLaPalma) reported 20 minutes ago from Dalham, England

  Where is our Internet, @virginmedia? AL2XXX Your status page is not working either.

• 
  Laura Cook (@LauraVCook1980) reported 23 minutes ago from Dalham, England

  Just as well I get decent mobile reception so I can keep contacting @virginmedia every time I have an issue.

• 
  Dan ☯︎🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DanLewis1999) reported 24 minutes ago from Dalham, England

  Fix your ******* wifi @virginmedia

• 
  Lee Rainbow (@leespursrainbow) reported 26 minutes ago from Dalham, England

  @virginmedia This has crashed again although no lights on any of the boxes or pod - try to call and can’t get through - try to use the app to see if there is an outage and that isn’t working either….sort it out as trying to WFH

• 
  Paul White (@Paul_1966) reported 27 minutes ago from Dalham, England

  @virginmedia 😩. Down again… I’ve work to do, emails to send .. stuff that can’t wait. When’s it going to be back up?

• 
  Rob Clarke (@RobClarkeType) reported 30 minutes ago from Dalham, England

  @virginmedia Virgin Media treat their customers abysmally. Never ever offer compensation for loss of internet.

• 
  🎀･ﾟ✩ 𝐵𝑒𝒿𝑒𝓌𝑒𝓁𝓁𝑒𝒹 𝒫𝓇𝒾𝓃𝒸𝑒𝓈𝓈 ✩･ﾟ🎀 (@LadyNajaGirl) reported 31 minutes ago from Dalham, England

  @virginmedia hi guys, do you have any updates for the issues in Bedfordshire? I’m using my mobile data to work which isn’t ideal! Thanks so much.

• 
  Nigel Craft (@CraftyNigel) reported 35 minutes ago from Ely, England

  @virginmedia Thanks I did finally mange to get hold of someone and an engineer coming Saturday , wasn’t too pleased with the lady saying if any of your equipment was damaged we would be fined , that’s a horrible thing to say

• 
  Laura Cook (@LauraVCook1980) reported 36 minutes ago from Dalham, England

  @virginmedia do me a favour, just send me a new router please! Sick of intermittent broadband. Takes too long to get through to tech adviser so it’s back working by the time I speak to someone so they detect no issues!

• 
  bradley (@bradley_Avery18) reported 37 minutes ago from Dalham, England

  @virginmedia Will you be offering account credit for us customers affected during the outage of the broadband?

• 
  Nikki Treweek (@NikkiTreweek) reported 45 minutes ago from Dalham, England

  @virginmedia My Virgin broadband has gone down again. I tried calling you guys but just got cut off! I’m in Hertford SG14 3AN

• 
  Paul White (@Paul_1966) reported 49 minutes ago from Dalham, England

  @virginmedia broadband down again . Now everyday for the last week. I can’t work with out it. LU2 area.

• 
  Laura Cook (@LauraVCook1980) reported 56 minutes ago from Dalham, England

  @11_konrad @virginmedia Well, I’m in a contract now. Been very good for me until the past few days. Potentially moving home in a few months so I will cancel the contract and change provider then.

• 
  Laura Cook (@LauraVCook1980) reported 57 minutes ago from Dalham, England

  More @virginmedia issues again this evening. I have no broadband. Website says no TV but broadband is ok. Not for me. Honestly I paid for 3 months when I wasn’t in the UK. When I return to the UK, I’ve had more issues than it’s worked! Surely I need some refund now?!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zain (@Zain8987) reported 6 minutes ago

  @virginmedia What is that? There is no sign up page on tfl. What Wi-Fi am I meant to use when at the underground? O2? What login do I use? This transition has been badly communicated to customers

• 
  Ricardo (@ricardo15094501) reported 9 minutes ago

  @AlyannaMcKenna @virginmedia @HISTORYUK Not being funny, but your broadband isn't exactly offline, if it's only your Ethernet which doesn't work. Have you verified it works on another network through the NIC?

• 
  Dave Farrell (@farrelld90) reported 11 minutes ago

  Dear @virginmedia , please can you advise when service will resume to normal in TW12. Been 5 weeks of daily outages now!!

• 
  Hayley (@Hayles30) reported 14 minutes ago

  @virginmedia Internet is down again and has been on and off all day. When are these issues going to be resolved? Are we going to be compensated?

• 
  Brendan Casey (@Brendan30378238) reported 15 minutes ago

  @virginmedia M34 area Manchester the connection has dropped 3 times in the last hour. How long will this last? It's terrible.

• 
  DMS (@Dsprules1) reported 16 minutes ago

  @virginmedia internets continuously down at the moment, you should be paying us at this rate

• 
  ÉimíQuinn💙🏴󠁧󠁢󠁳󠁣󠁴󠁿💙 (@quinn_rori) reported 18 minutes ago

  @virginmedia By the way, the amount of “let me transfer you to this team or that team” is out of control. In circles for nearly 6 hours over a span of three days. It’s bad.

• 
  Jodie Bird (@JodieBi36663615) reported 20 minutes ago

  @virginmedia No service since 8am

• 
  Roxanne (@roxie_ndls) reported 21 minutes ago

  @virginmedia hi, no internet since Monday morning. This is not due to the outage. Ive tried everything. Im expected to wait 3- 5 business days before i can get help. Can u pls get an engineer sent out. I also expect a refund on the days we have been without wifi, hope u can sort

• 
  Cynthia Toyer (@torbo321) reported 26 minutes ago

  @virginmedia intermittent broadband again this evening. Signal has dropped out 3 times in the last hour. Please get this sorted out.