Virgin Media Outage Report in Newmarket, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newmarket, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Newmarket, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Cambridge |
Total Blackout | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newmarket, England
Latest outage, problems and issue reports in Newmarket and nearby locations:
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gary forster
(@garyforster1) reported
from
Newmarket, England
@virginmedia Today registered devices empty then I reregistered my device kept saying register and now full again and still not working try again on 01/01/2021
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia Many a time! There is a problem with the lines in the road, which I understand takes time, but it’s been months and months. I have asked for compensation which I wil not get until the problem is fixed, which is ironic.
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Fred Freeman
(@redfred911) reported
from
Newmarket, England
@virginmedia A box opens on main page, saying this service isn’t available try again in a minute, 3 days I’ve had this now
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Newmarket, England
@virginmedia Hiya, I have just tried to log AGAIN that my broadband isn't working. Why is it you are more than happy to take my money but cant resolve the issue. That's 3 days now. All I am told is to run a diagnostic check. ITS NOT MY HUB
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alliorton
(@alliorton) reported
from
Milton, England
@martinsaxby @virginmedia They claim some are shit on the website but when I dialed 150 and pressed all the buttons it said they were all closed and hung up. So much for #workingfromhome 😔
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Rhiannon Lewis
(@RLewisTeacher) reported
from
Hinxton, England
@samcharters @virginmedia Their as bad as BT clearly!!!!
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gary forster
(@garyforster1) reported
from
Newmarket, England
@Joshday27 @virginmedia I have had same problem left phone on loud speaker 2 hours app on windows not working use browser then it said to many devices wait till 1st Dec that was on 15th Nov because u can't get hold of no body waited untill then what happened I've got 4 same device and still won't play
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Samuel Coverdale
(@SamuelCoverdale) reported
from
Great Shelford, England
@virginmedia can you have someone look at CNBC 613, seems to have a problem with the ticker. (Also, when can we get cnbc and cnn in HD).
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James
(@jharm91) reported
from
Haverhill, England
@skirglepips @gayxchange04 @virginmedia @CherylHoleQueen It’s probably good to know that the xfactor is so produced that the good and the bad singers are often head hunted and told what to sing for good tv
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Matthew Crawley
(@kendellcrawley) reported
from
Duxford, England
@virginmedia And because you don't service my new address, you will charge me an exorbitant cancellation fee.
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia Just wanting to be able to talk to someone about the issue I have...!
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Claire Dyer ⚯͛ ⁷
(@cdyer98) reported
from
Great Shelford, England
@virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am
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alliorton
(@alliorton) reported
from
Milton, England
@jameslsaunders @virginmedia I switched a few months ago because they have terrible customer service and my broadband was infuriatingly flaky
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia why is it so hard to make a complaint and get compensation from your company!! No phone line for years, poor tv service for months, and terrible customer service...I’m still waiting for my call back!! I refuse to ring and be on hold for hours AGAIN!!
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it
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🏴Angus🏴
(@DrWonkenstein) reported
from
Burwell, England
@virginmedia Yes I am, connected to the internet but it barely works and when it does is slow, download speed is 3mbps when it’s normally like 60
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia I have logged a complaint and was told the complaints department would call in 2-3 working days. That was 9 days ago!
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pauline anne jackson
(@paulineannejack) reported
from
Ely, England
Had a big argument with @virginmedia today. On why there is no set channel for @GBNEWS. Feeling concerned they are clamping down on free speach. I have to go on line for it. 😬
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Matt
(@Troff1975) reported
from
Newmarket, England
@baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.
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Chloe Hipwood
(@clowee) reported
from
Haverhill, England
Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elaine Ward
(@elainetta) reported
@virginmedia Says broadband fault, but no fault with phone - except it is also not working since the same time as the broadband went down
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Ład! ⛷
(@LadiDub) reported
@virginmedia help
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Jonesy1885
(@jonesy1885) reported
@virginmedia the service I’ve received over the last few days has been disgraceful. I keep calling and the line keeps cutting off every time you try to transfer me to another department. Don’t even call back so I have to start over every time. Sort it out!!!
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Toby
(@SoTotallyToby) reported
@virginmedia Any idea how long it'll take for staff to respond? Been having this issue for weeks and it's driving me insane. Need to get it rectified ASAP.
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saintsFC
(@saintsF77603148) reported
@virginmedia @elainetta Its all over the south coast SO and PO postcodes all down and its awful how long its taking to fix
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Darryl Cooper
(@dc22957) reported
@virginmedia …that im working from home and where all of my computer equipment is including the network phone that needs to plug directly into the modem is at the other end of the room 2/2
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Tom G
(@mrgreevy) reported
So @virginmedia can’t supply my new home so charge me for the remainder of my contract!! How does that work!! You can’t provide a service and it costs me!!
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Darryl Cooper
(@dc22957) reported
@virginmedia I have a hub on its way, I’m just trying to figure out the best location to put it as the wall socket is at one end of the room which is where the built into the wall tv unit is which makes sense but the problem is…1/2
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Fiona Higgins
(@frigginhiggins_) reported
@TheManW1thNoTan @virginmedia So here we are, two paying customers, helping two companies resolve issues with their internal processes. Who do we send the invoice to for our services?
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Fiona Higgins
(@frigginhiggins_) reported
@tashplaysgames @virginmedia File a complaint with Consumer Line (or local equivalent)! Virgin wants us to file private complaints with them, but there are public services are available that are here to help us! This is how we hold MNCs like Virgin Media accountable.