Virgin Media

Virgin Media Outage Report in Newmarket, Suffolk, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newmarket, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newmarket and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newmarket, Suffolk, England 04/01/2025 08:35

April 01: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newmarket, Suffolk, England

The most recent Virgin Media outage reports came from the following cities: Cambridge and Ely.

Loading map, please wait...
City Problem Type Report Time
United KingdomCambridge Phone
United KingdomCambridge E-mail
United KingdomCambridge E-mail
United KingdomCambridge E-mail
United KingdomCambridge Phone
United KingdomCambridge Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newmarket, England

Latest outage, problems and issue reports in Newmarket and nearby locations:

  • SmithS4dtpt98nv Nick Smith (@SmithS4dtpt98nv) reported from Sawston, England

    @virginmedia I’ve tried to make a complaint about pay per view for the boxing last night. Unable to via web site. Can I except a refund for the poor service

  • Chezzyp68 Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England

    @virginmedia I'm trying to contact yourselves in order to find details to cancel my contract. You don't answer the phone, the website doesnt work with any of the links sent. The chat sends me around in circles. I have trying for a week now. Need help. Thanks

  • VonLaPalma Johann de La Palma 🇺🇦🇮🇨🇪🇸🇪🇺🇬🇧🇵🇱 (@VonLaPalma) reported from Dalham, England

    Where is our Internet, @virginmedia? AL2XXX Your status page is not working either.

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @AmazonHelp I did exactly this last time and you couldn’t help me and sent me to virgin media , I spent ages taking to you about it

  • Paul_1966 Paul White (@Paul_1966) reported from Dalham, England

    @virginmedia broadband down again . Now everyday for the last week. I can’t work with out it. LU2 area.

  • 1966SJG 🍊Simon Gibson🍊 (@1966SJG) reported from Burwell, England

    @virginmedia it’s apparent you have a problem but you are not being honest about it. Can someone please advise when your email system will be fixed. No service for 24 hours now, made a requested password change, an adviser also changed my password. Even been given a fault number.

  • ange_duncan Angela Duncan ⭐️⭐️ (@ange_duncan) reported from Dalham, England

    @virginmedia trying to explain to my boss for the 2nd time today that I can’t work due to internet issues - come on Virgin paying for a service that’s currently useless !! #virginmedia

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @virginmedia We were told on one call it was showing a fault and they would get someone to call but that was two months ago ,nobody ever rang ,if I use my phone or a different iPad you can see the signal disappear often but then other times It will be fine ,just in that room though

  • leespursrainbow Lee Rainbow (@leespursrainbow) reported from Dalham, England

    @virginmedia This has crashed again although no lights on any of the boxes or pod - try to call and can’t get through - try to use the app to see if there is an outage and that isn’t working either….sort it out as trying to WFH

  • beckycanfield Becky (@beckycanfield) reported from Dalham, England

    @virginmedia please sort out the broadband issues. Some of us work from home and have payroll to do. It’s going to be a late night if you eventually get it back on today 😭

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @virginmedia Thanks I did finally mange to get hold of someone and an engineer coming Saturday , wasn’t too pleased with the lady saying if any of your equipment was damaged we would be fined , that’s a horrible thing to say

  • LadyNajaGirl 🎀・゚✩ 𝐵𝑒𝒿𝑒𝓌𝑒𝓁𝓁𝑒𝒹 𝒫𝓇𝒾𝓃𝒸𝑒𝓈𝓈 ✩・゚🎀 (@LadyNajaGirl) reported from Dalham, England

    @virginmedia hi guys, do you have any updates for the issues in Bedfordshire? I’m using my mobile data to work which isn’t ideal! Thanks so much.

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @Katy1207L @virginmedia I’ve already rung 4 times about this issue I’m just getting nowhere

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @virginmedia This just says I’ll still have to pay £5 a month surely your WiFi should work correctly ,we never had this problem before so surely this means there’s a problem , we can’t afford another £5 a month as we are paying nearly £80 now

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    Very disappointed in @virginmedia rang for the 4th time as we keep getting a WiFi issue in one of our rooms on various devices even though it says it’s a full signal , we were told if we pay £5 extra a month we can have a WiFi booster when they are only £20 to buy , ridiculous

  • Chezzyp68 Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England

    @virginmedia I have a TV, phone and broadband package that I wish to cancel

  • NikkiTreweek Nikki Treweek (@NikkiTreweek) reported from Dalham, England

    @virginmedia My Virgin broadband has gone down again. I tried calling you guys but just got cut off! I’m in Hertford SG14 3AN

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @virginmedia No not had chance to ring them yet I assumed it would be an Amazon issue but they didn’t have a clue either

  • Paul_1966 Paul White (@Paul_1966) reported from Dalham, England

    @virginmedia 😩. Down again… I’ve work to do, emails to send .. stuff that can’t wait. When’s it going to be back up?

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @virginmedia We have been ringing for several months now trying to sort this out ,the wife in the hub room and wired are fine it’s just in our other main room it has days where it cuts out ,I’ve done all the required self help ,used to app to scan the room to black spots but doesn’t find any

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Iona_Moyle Iona Moyle (@Iona_Moyle) reported

    @virginmedia It doesn’t say there are issues in my area. When we all know there are. Please update me

  • RachelOMG1 Rachel Dicker (@RachelOMG1) reported

    @virginmedia been on the phone to you guys for nearly an hour and 15 mins got cut off didn’t get called back like I got promised and had to call back still on hold (not a happy customer)

  • EJennerSLT Lizzie Jenner (she/her) 🏳️‍🌈 (@EJennerSLT) reported

    @virginmedia there are a thousand things I'd rather be doing right now than wait on the phone to just leave. #virginmedia #fail

  • emz2121 Emma curvy king (@emz2121) reported

    @virginmedia please help me my internet has been on and off for two weeks. I now can’t work from home as it’s down so much. I also have no 4g signal where I live. It’s now got so stressful and no one seems to be helping 🙃

  • deep41i D££PALI 🚛 (@deep41i) reported

    @virginmedia your wifi is so **** that I have to use my data.

  • aohehir Adam (@aohehir) reported

    @virginmedia It I’m not getting a service I’m paying for. I can’t see a purple banner and the link isn’t letting me sign in as there isn’t enough characters for my username. Is it really that difficult to get someone to call me? £100+ a month bill and no consistency. 2 hours

  • EJennerSLT Lizzie Jenner (she/her) 🏳️‍🌈 (@EJennerSLT) reported

    @virginmedia nearly two hours on the phone. I just want to cancel and the customer service team keep putting me on hold because of issues with their systems... #virginmediafail

  • Waqas46400142 Waqas (@Waqas46400142) reported

    @Dom_Founded @virginmedia I am experiencing exactly the same problem. You just cannot get through after waiting for ages and when you eventually do get through they disconnect the call. Surely it is not just us experiencing a problem?! You cannot even complain without registering to a VM account!

  • shanejackman23 Shane Jackman (@shanejackman23) reported

    @virginmedia I checked online and it says there is no issue in my area I still have no Internet its been down since yesterday morning and no matter what I try it doesn't seem to be fixing it.

  • F1_AN F1_AN 💙 (@F1_AN) reported

    @billomachine @virginmedia Same issue here. Tried for 30 mins the other day and gave up. The pandemic is no longer an excuse for theee companies. Everything exists to allow agents to operate from home. Like you said it’s a choice they are making