Virgin Media outages and service status in Ely, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Ely, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi.
- Wi-fi (100%)
The latest reports from users having issues in Ely come from postal codes CB7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Ely, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ely, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Ely, England
The most recent Virgin Media outage reports came from the following cities: Ely, and March.
Community Discussion
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Virgin Media Issues Reports Near Ely, England
Latest outage, problems and issue reports in Ely and nearby locations:
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Gareth Iain (BrewWeasel) (@GarethIain) reported from Cambridgeshire, England@virginmedia is the hands down the worst broadband provider I’ve ever encountered
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Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England@virginmedia I'm trying to contact yourselves in order to find details to cancel my contract. You don't answer the phone, the website doesnt work with any of the links sent. The chat sends me around in circles. I have trying for a week now. Need help. Thanks
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CHRISTOPHER HORTON (@HORTONSpurs1975) reported from Cambridgeshire, England@virginmedia your service is a shambles can't speak to anyone.. can't pay my bill...
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Chris Rand (@ChrisRandWrites) reported from Cambridgeshire, EnglandAfter all these years, @virginmedia still manage to provide the single worst support or customer service system I've ever experienced. They continue to find more and more innovative ways of preventing you talking to anyone, either by phone or chat. How *do* people get through?
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Follow @BoSConference it is better than me. (@MarkLittlewood) reported from Cambridgeshire, England@virginmedia So glad to have left your terrible broadband and embarrassing customer service behind.
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...
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Kevin Houston (@Hoousty) reported from Bar Hill, England@virginmedia This issue never got resolved, shocking service
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Laura Cook (@LauraVCook1980) reported from Dalham, EnglandMore @virginmedia issues again this evening. I have no broadband. Website says no TV but broadband is ok. Not for me. Honestly I paid for 3 months when I wasn’t in the UK. When I return to the UK, I’ve had more issues than it’s worked! Surely I need some refund now?!
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Munty (@Liam_safe_hands) reported from Bar Hill, England@virginmedia Internet down again?!?! Dial up was more reliable then your supposed super fast broadband. Waste of money
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Elizabeth Speller (@lizziespeller) reported from Cambridgeshire, England@virginmedia Internet down since yesterday. Ring: automated message says it’s an area problem. Then told it’s fixed. It stops again-they deny any problem now and suggest it cd be router but insist we wait 48 hours to see. Dau is hosp Dr. working from home! 48 hours no NHS access?
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Dan Jackson (@danj2k) reported from Cambridgeshire, EnglandHey @virginmedia why is my Internet up and down like a yoyo this morning? Are your systems breaking down under the load of people completing the census or something?
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Laura Cook (@LauraVCook1980) reported from Dalham, England@11_konrad @virginmedia Well, I’m in a contract now. Been very good for me until the past few days. Potentially moving home in a few months so I will cancel the contract and change provider then.
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Nigel Craft (@CraftyNigel) reported from Ely, EnglandVery disappointed in @virginmedia rang for the 4th time as we keep getting a WiFi issue in one of our rooms on various devices even though it says it’s a full signal , we were told if we pay £5 extra a month we can have a WiFi booster when they are only £20 to buy , ridiculous
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Nigel Craft (@CraftyNigel) reported from Ely, England@virginmedia We were told on one call it was showing a fault and they would get someone to call but that was two months ago ,nobody ever rang ,if I use my phone or a different iPad you can see the signal disappear often but then other times It will be fine ,just in that room though
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Rob Clarke (@RobClarkeType) reported from Dalham, England@virginmedia Virgin Media treat their customers abysmally. Never ever offer compensation for loss of internet.
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Nigel Leaney (@nleaney) reported from Willingham, England@JoeBaguley What’s your 4G like when you lose power? Often when we have a powercut both the broadband and 4G signal dies too. I’m running a UPS but guess @virginmedia / @EE don’t protect their kit 🤔
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Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England@virginmedia I have a TV, phone and broadband package that I wish to cancel
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Nigel Leaney (@nleaney) reported from Willingham, England@virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.
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Aman Coonar (@AmanCoonar) reported from Cambridgeshire, England@virginmedia Sorry but your Wi-fi delivery, reliability and customer service is a joke
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Munty (@Liam_safe_hands) reported from Bar Hill, England@virginmedia Back up and running, but not happy with the service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin B (@kevgasandhtg) reported@virginmedia do anyone actually work at your company, or are you all just bots , trying to sort out a issue with the service
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William (@William232393) reportedI had Virgin Media - for 10 hours, I also had Virgin Money, I will never EVER touch anything at all with Virgin in front of its name.
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Martin (@lionking2014) reported@LPXIOP They say VOIP is more reliable than the the old PTSN network... Gonna be using my @virginmedia Broadband which goes down more often than the telephone so don't see how it will be!????
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SK (@s4m1rk23) reported@james_bull8 DM me my brother works for Virgin media - he’ll put your whole package down guaranteed (internet + TV Package). Your getting scammed 😭😭
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^Gavstar^ (@Englandgav) reportedHey @virginmedia want to know why I get bills for myself and someone else? My hub is linked to there account and address so I can access there account/bills and upgrade there package. Your customer services seem unwilling to help. GDPR issue
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Dr Peter Dilworth 💙 #Woke #GTTO 😷 Blue Tick👀 (@PeterDilworth1) reported@virginmedia please help these people out. You are now aware of the situation and are not providing the service you are being paid for.
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Stephen Maddock (@stephenm68) reported@alan_reddish @virginmedia Day 34 here. And no proper answers such as whether any engineers have actually been out to try to fix things. Just stock answers from the @virginmedia script.
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Steven Adams (@StevenAdams2) reported@virginmedia hi can I say that Callum your engineer in Peterborough was a great help We had been without TV for a week spent hours on the phone trying to sort it out. He visited and within an hour it was all working again
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Ed Bodey (@eboders) reported@virginmedia hello! You recently sent me a new router but this now causes issues with some items that need a 2.4 connection. How do I resolve this please?
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F1blag (@f1blag) reported@MelJanie @virginmedia Virgin Media are up there for any worst customer service award! They took 3 weeks to restore our connection, promised us compensation (promises we were able to obtain a recording of), refused to pay that compensation and then fought us every step of the way. Dreadful.