Virgin Media Outage Report in Ely, Cambridgeshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ely, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ely, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: March and Newmarket.
| City | Problem Type | Report Time |
|---|---|---|
 March |
Phone | |
| Newmarket |
Wi-fi | |
| March |
Internet | |
| Newmarket |
Internet | |
| March |
Wi-fi | |
| March |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ely, England
Latest outage, problems and issue reports in Ely and nearby locations:
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Matthew James
(@LordyGibs) reported
from
Cambridgeshire, England
@virginmedia Hi, it’s a problem in the area, i done a reset job yesterday, I useless wireless connection.
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Helen-Jason-Mille
(@jasonhelenmille) reported
from
Chatteris, England
@virginmedia poor poor internet again. No call back after 3 weeks. #btinternet
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CHRISTOPHER HORTON
(@HORTONSpurs1975) reported
from
Cambridgeshire, England
@virginmedia your service is a shambles can't speak to anyone.. can't pay my bill...
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
Would love to watch the new Spitting Image getting so much hype, but paying £6 a month for yet another streaming service, with the added privilege of having to bodge a cable from my iPad to watch it on TV because it's not on Virgin Media or PS4? No thanks. #SpittingImage
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
The irony in @virginmedia using the hashtag stay connected, literally have never been so frustrated with broadband in my life. I spend more time resetting the router and checking service status than I do actually using the internet
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia our internet is still down. Website says there is a fault, but our neighbours Virgin service was restored yesterday evening. I can’t find tel number or online chat on your website to find out more. Pls can we have an update
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Tom Bowran
(@tombowran) reported
from
Willingham, England
@virginmedia i need you to call me. No internet is unacceptable when we’re all working from home. Making it impossible to find a phone number to also get help is also a joke.
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
After all these years, @virginmedia still manage to provide the single worst support or customer service system I've ever experienced. They continue to find more and more innovative ways of preventing you talking to anyone, either by phone or chat. How *do* people get through?
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia It does now (6pm). Do you know why we don’t have service when others in area do? We have tried rebooting
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia our internet has been down since yesterday lunchtime. Website says there is a fault but gives no further info. What’s the estimated fix time (CB24 4QU)
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Keir Macintosh
(@keir_macintosh) reported
from
Cambridgeshire, England
@virginmedia We are new to virgin media and tbh it’s a bit crap. It needs to get better quickly. We are paying for fibre and have a few average service and super spotty service.
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia Still no broadband. We texted that number yesterday as advised - when can we expect to hear back? Do you have a customer service telephone number? I can’t find customer service tel number or online chat on your website?
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Elizabeth Buie (she/her)
(@ebuie) reported
from
Cambridgeshire, England
Dear @virginmedia — you've cut me off a day early; I'm not moving house until tomorrow and was expecting to have service through the end of today. I don't find a customer service phone number on your website. Can you help? I'd be grateful!
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Matthew James
(@LordyGibs) reported
from
Cambridgeshire, England
@virginmedia Yeah that’s all I can do but it’s happening a lot lately! We have to work from home and it’s affecting our jobs due to poor WiFi.
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Matt
(@Troff1975) reported
from
Newmarket, England
@baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia Just wanting to be able to talk to someone about the issue I have...!
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Matty Maltby
(@MattyMaltbyX11) reported
from
Cambridgeshire, England
@virginmedia you should know that Leon working in CB5 Cambridge right now has single handedly just saved you a loyal customer on top packages & business package! After 20 years I had enough but he’s just landed you 18 months to see how you improve! Top worker, needs promoting!
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Lizzie Sagoo
(@LizzieSagoo) reported
from
Swavesey, England
@virginmedia It’s now past 6pm and still no internet. Website now says no problem in our area, but phone (150) says there is a problem but no fix time. Can we have an update?
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Marcus Deaves 🍸
(@MarcusDeaves) reported
from
Willingham, England
@virginmedia your customer service is a cheap, lazy farce. Your ‘new sim’ won’t work. You have NO telephone support and your website is designed to frustrate. You’re killing me. #NotAVirgin #VirgInTheBin #HangYourHeadInShame
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Monica Smith (ANutr)
(@MonicaSmithRD2B) reported
@nut_ge @virginmedia Same for me. I have an exam tomorrow I’m looking stuff up for. Gonna have to hotspot my phone again, even though I’m paying full price for a sub optimal service…again
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JP
(@rincewindrunnin) reported
@virginmedia 1st world problems… but even still, paying a considerable amount of money for a service that isn’t available is unfair. Plus the crux of the contract is I pay you for internet and tv services, in turn you provide them. Your infrastructure problems aren’t my problem.
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Rachel
(@OpenMindMH) reported
@MonicaSmithRD2B @virginmedia Switch as soon as you can! They are notoriously **** with non existent customer service
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Quint’s ghost
(@QuintGhost) reported
@virginmedia No, somebody finally got back to me after 5 hours. I’m now having an excruciating slow motion conversation. I’d phone, but you have a habit of cutting me off after approx 41 minutes in a queue.
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Meet Moneyman Kapil
(@kchawla81) reported
@virginmedia Here is proof btw, and still I’m told today that this is not acceptable method to cancel contract and so my notice period effectively starts all over again from today, shocking!
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Rachel
(@OpenMindMH) reported
@MonicaSmithRD2B @virginmedia Oh man that really sucks. Sending you good wishes. @virginmedia get your **** together!
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Kevin Nolan 💙🌈 🇺🇦
(@kevinjohnnolan) reported
@virginmedia What is happening in DA9 9G area - no live tv ? Called your “helpline” and was told it is my box and sending an engineer tomorrow- spoke to my neighbours and several have exactly the same issue so unlikely to be out box #nothappy
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R.
(@MannyMann) reported
@virginmedia It’s up and down in a matter of minutes. Support won’t care if it’s working by the time you eventually get through
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Stu
(@Stuwit) reported
@virginmedia Yes but that's not helpful. There are service issues in my house, I've already advised this. I need this fixing and I need to leave my contract for a decent service provider. Can you give me a phone number to arrange this please? 03454541111 is an absolute shambles.
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Lindsay Lenton 🇺🇦
(@LindzLentz) reported
@virginmedia Well, obviously, I rang 150 as that is your customer service number. But, every option would not let me through to a human being. The broadband drops at inconvenient times and doesn't work effectively in all rooms (in a small flat) and yes the hub is exposed and not surrounded.