Virgin Media outages and service status in Ely, England

Problems in the last 24 hours in Ely, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ely, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ely, England

The most recent Virgin Media outage reports came from the following cities: March, and Ely.

City	Problem Type	Report Time
March	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Ely, England

Latest outage, problems and issue reports in Ely and nearby locations:

• 
  🍊Simon Gibson🍊 (@1966SJG) reported 1 minute ago from Burwell, England

  @virginmedia it’s apparent you have a problem but you are not being honest about it. Can someone please advise when your email system will be fixed. No service for 24 hours now, made a requested password change, an adviser also changed my password. Even been given a fault number.

• 
  The Fallen (@pinski1_) reported 7 minutes ago from Cambridgeshire, England

  @virginmedia Still down, your website is still wrong.

• 
  alliorton (@alliorton) reported 7 minutes ago from Milton, England

  @martinsaxby @virginmedia They claim some are shit on the website but when I dialed 150 and pressed all the buttons it said they were all closed and hung up. So much for #workingfromhome 😔

• 
  Nigel Leaney (@nleaney) reported 11 minutes ago from Willingham, England

  @virginmedia Thanks. It’s just been registered (wasn’t showing when I first looked) and showing an expected fix estimate of 12th Feb 😱

• 
  Sarah Harbour (@LwtEmmaBird) reported 12 minutes ago from Cambridgeshire, England

  @virginmedia I'm not even a customer anymore. They're a menace even for those of us who can't be scammed by them.

• 
  Helen-Jason-Mille (@jasonhelenmille) reported 19 minutes ago from Chatteris, England

  @virginmedia I told them repeatedly that I did not believe that a booster would work. Even when I would be required to pay for one. The speed at the hub as you can see in WiFi is poor so you tell me.

• 
  Cheron Phillips🇧🇧 (@Chezzyp68) reported 24 minutes ago from Newmarket, England

  @virginmedia Hiya, I have just tried to log AGAIN that my broadband isn't working. Why is it you are more than happy to take my money but cant resolve the issue. That's 3 days now. All I am told is to run a diagnostic check. ITS NOT MY HUB

• 
  Elizabeth Speller (@lizziespeller) reported 29 minutes ago from Cambridgeshire, England

  @virginmedia Internet down since yesterday. Ring: automated message says it’s an area problem. Then told it’s fixed. It stops again-they deny any problem now and suggest it cd be router but insist we wait 48 hours to see. Dau is hosp Dr. working from home! 48 hours no NHS access?

• 
  gary forster (@garyforster1) reported 29 minutes ago from Newmarket, England

  @virginmedia Today registered devices empty then I reregistered my device kept saying register and now full again and still not working try again on 01/01/2021

• 
  Follow @BoSConference it is better than me. (@MarkLittlewood) reported 30 minutes ago from Cambridgeshire, England

  So good to know @virginmedia is down again.

• 
  Matt (@Troff1975) reported 31 minutes ago from Newmarket, England

  @baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.

• 
  Helen-Jason-Mille (@jasonhelenmille) reported 31 minutes ago from Chatteris, England

  @virginmedia poor poor internet again. No call back after 3 weeks. #btinternet

• 
  Nigel Leaney (@nleaney) reported 32 minutes ago from Willingham, England

  @JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.

• 
  karen mackintosh (@k10Aug) reported 39 minutes ago from Cambridgeshire, England

  @weemazsmith @virginmedia Yes had that & it wasn't until I cancelled everything that I got the DD issue. If you don't want to leave them, ask for disconnection, they have a different attitude, but the issues re connection continued for me xx

• 
  Nigel Leaney (@nleaney) reported 41 minutes ago from Willingham, England

  @virginmedia Got through within 2-3 minutes on hold. sepal did a great job diagnosing the problem and reset my password. Thanks for your help

• 
  Rifat Erdem Sahin (@rifaterdemsahin) reported 49 minutes ago from Cambridgeshire, England

  @virginmedia how do i down grade the internet at home ?

• 
  Nigel Craft (@CraftyNigel) reported 52 minutes ago from Ely, England

  @virginmedia We have been ringing for several months now trying to sort this out ,the wife in the hub room and wired are fine it’s just in our other main room it has days where it cuts out ,I’ve done all the required self help ,used to app to scan the room to black spots but doesn’t find any

• 
  Esther Robertson (@Rosie_flute) reported 54 minutes ago from Cambridgeshire, England

  @virginmedia Broadband and TV down again Can not get though on my he phone Any have any ideas what to do????? Please don’t ask me to reboot Tried that

• 
  Nigel Leaney (@nleaney) reported 54 minutes ago from Willingham, England

  @virginmedia completely lost broadband service in CB245xx. Not very helpful for those of us working from home. Are you able to provide any more details than your status page tells us: We have identified the problem and an engineer is on their way. Fix estimate: 18 November 15:00

• 
  Nigel Leaney (@nleaney) reported 58 minutes ago from Willingham, England

  @virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wolf of X (@WolfofX) reported 6 minutes ago

  In 2003, Stan Beaton lost his wife, Ruby, to stomach cancer. Before she passed away, she had recorded the voicemail greeting for their home telephone. It was an ordinary message to anyone else, but to Stan it became the last recording of her voice. For more than a decade, he kept that voicemail safe. He even stayed with the same phone company because he feared changing providers might erase it. Whenever he missed Ruby, he would call his own home just to hear her say, "Sorry, at the moment, Stan and Ruby are not available..." For him, those few seconds were enough to bring her close again. Then, in December 2014, a network upgrade accidentally deleted the recording. Stan was heartbroken. He later said it felt like losing his wife all over again. Believing there was nothing left to lose, he contacted Virgin Media and asked if there was any way to recover it. What followed was something no one expected. Eleven telecommunications engineers spent three days searching through backup systems for a single deleted audio file. They described it as looking for a needle in a haystack, but they refused to give up. They found it. Instead of simply returning the recording, BBC Radio Leeds arranged a surprise during an interview with Stan. As Ruby's familiar voice filled the room once again, he broke down in tears. "That's her. Wonderful. Wonderful." The company later gave Stan permanent copies of the recording on a CD so he would never have to fear losing it again. It wasn't just a recovered voicemail. It was the return of the last words he could still hear from the woman he loved, a voice that had waited silently for years until someone cared enough to bring it back.

• 
  Bella Harvey 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@Lady__Britannia) reported 10 minutes ago

  @trapdoor456 @virginmedia Switched from rip off Virgin to Box Broadband a few years ago, now Community Fibre ... Never looked back

• 
  Stephen Old #FBPE (@StephenOld) reported 11 minutes ago

  @virginmedia Do something about your useless Customer Service. You used to have shops and phone lines so that I could taslkd to a real person. Your automated systems have always been uselss and now you want me to send you an audio or a video message, neither of which works.

• 
  ste (@stew187511) reported 12 minutes ago

  @virginmedia I need some help with my account, recently moved house and had new WiFi installed and your trying to charge me £103 just for WiFi? Not having it

• 
  Alan Roberts (@AlanRob68902430) reported 13 minutes ago

  @virginmedia @JagsArthurson Your full of **** its why your loosing thousands of customers right now

• 
  Karen B 🥀🇪🇺 🇺🇦💜🤍💚KarenB@KBGreyhoundLady (@KBGreyhoundlady) reported 13 minutes ago

  @Lewis_BGA @BBCBreakfast Virgin media did the same. The call centre was in Wythenshawe Manchester. Now it’s in the Indian subcontinent. OH had a mare as our e mails crashed. Lovely young woman but SO hard to understand. Also AGES trying to get through to speak to a human. Customer service is dead

• 
  john rowan (@jokewapo) reported 14 minutes ago

  @2gurlys1kupp @O2 @virginmedia Aye mate it’s horrible. I complained on live chat and got £30 off my bill. Told me it’s now been fixed but it’s still terrible. Virgin WiFi is just as bad.

• 
  meeeee (@baldiecute5) reported 15 minutes ago

  Just about had enough of this company and haven't even been connected yet ! Engineers turning up on wrong day or not at all ! Customer servicea shockingly hard to understand! And pretty useless , last chance tomorrow before I cancel transfer @virginmedia

• 
  AG10CookingSzn (@AG10szn) reported 15 minutes ago

  @eternalelneny @virginmedia Well done mate, chuck a couple of minimum wage workers under the bus who are working to fix your wifi so you can goon at home. Selfish prick

• 
  Jan Hobbs (@CleanzineEditor) reported 15 minutes ago

  @virginmedia been locked out of webmail since 22 May. Supposedly repaired & reset but though I can now get into my account I STILL can't access webmail. Still showing Forbidden 403 despite my tech expert working on it several hrs today. 9 WEEKS! Paying £133.50/mth. HELP PLEASE!