Virgin Media Outage Report in Ely, Cambridgeshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ely, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ely, England
Latest outage, problems and issue reports in Ely and nearby locations:
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Suki Sharples 🕷
(@sukishar) reported
from
Cambridgeshire, England
@virginmedia Again no internet in CB1! Terrible service...
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
@virginmedia has the worst customer service I have ever experienced in my life. Issue after issue after issue and still no resolve.
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Gareth Iain (BrewWeasel)
(@GarethIain) reported
from
Cambridgeshire, England
@virginmedia is the hands down the worst broadband provider I’ve ever encountered
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia Just wanting to be able to talk to someone about the issue I have...!
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Matthew James
(@LordyGibs) reported
from
Cambridgeshire, England
@virginmedia Hi, it’s a problem in the area, i done a reset job yesterday, I useless wireless connection.
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
@virginmedia No, I get my bill every month month via email it’s never been an issue in the past
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Stephen Edwards
(@SJE1981) reported
from
Cambridgeshire, England
@virginmedia internet went down. Is now back up. Not sure wtf just happened. But happy to be back on now
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Matthew James
(@LordyGibs) reported
from
Cambridgeshire, England
@virginmedia Yeah that’s all I can do but it’s happening a lot lately! We have to work from home and it’s affecting our jobs due to poor WiFi.
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it
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Daryl 🏳️🌈🇬🇧
(@daryl_dickenson) reported
from
Wimblington, England
@virginmedia Hi, I’m not the direct customer but I’ll pass this to my housemates to do as the accounts in there name 😀
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
@virginmedia Hi, I’ve signed up but received no email from VM to verify my email. To add to that my broadband has gone down as well.
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PBTV
(@PaulBryanTV) reported
from
Wimblington, England
So @virginmedia I’m on your Hub 3 and it’s TERRIBLE. The WiFi signal 30ft away or more is less than half strength... Plus they installed it in our hallway...less than 6ft from our door which is SOOOO not ideal placement. Upgrade our box and install somewhere better please.
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Helen-Jason-Mille
(@jasonhelenmille) reported
from
Chatteris, England
@virginmedia poor poor internet again. No call back after 3 weeks. #btinternet
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Follow @BoSConference it is better than me.
(@MarkLittlewood) reported
from
Cambridgeshire, England
@virginmedia So glad to have left your terrible broadband and embarrassing customer service behind.
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Keir Macintosh
(@keir_macintosh) reported
from
Cambridgeshire, England
@virginmedia We are new to virgin media and tbh it’s a bit crap. It needs to get better quickly. We are paying for fibre and have a few average service and super spotty service.
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Andrew “2 m away” Harmsworth
(@harmsy) reported
from
Oakington and Westwick, England
Virgin Media. Two words synonymous with Customer Disservice.
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
After all these years, @virginmedia still manage to provide the single worst support or customer service system I've ever experienced. They continue to find more and more innovative ways of preventing you talking to anyone, either by phone or chat. How *do* people get through?
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
The irony in @virginmedia using the hashtag stay connected, literally have never been so frustrated with broadband in my life. I spend more time resetting the router and checking service status than I do actually using the internet
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Marcus Deaves 🍸
(@MarcusDeaves) reported
from
Willingham, England
@virginmedia your customer service is a cheap, lazy farce. Your ‘new sim’ won’t work. You have NO telephone support and your website is designed to frustrate. You’re killing me. #NotAVirgin #VirgInTheBin #HangYourHeadInShame
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Tom Bowran
(@tombowran) reported
from
Willingham, England
@virginmedia i need you to call me. No internet is unacceptable when we’re all working from home. Making it impossible to find a phone number to also get help is also a joke.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jake Turner
(@JRTurnerPhoto) reported
Have to use 4G as my @virginmedia internet doesn’t seem to work when I move more than 5m from the hub. Impossible to get hold of a human for some help, so tomorrow I will be cancelling.
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Tez
(@terrysankey) reported
@JRTurnerPhoto @virginmedia Infuriating when you can't get answers for a problem. My only other comment is 'Are you certain your replacement service will be any better?'
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Ieuan Evans
(@IEvans93) reported
@libdemdaisy @virginmedia We were told we were eligible for financial compensation which we've been chasing since January, but are still waiting for a return call. The poor Internet service is one thing, but the contempt from VM's Cust. Service team is just insulting.
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Mhe'an⁷
(@mh34n) reported
@virginmedia hello virgin media we've been with you for as long as I remember, why are we suffering with poor Internet connnect or no internet at all, while we are paying £60 for the service?
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MN7 🍀 // 🏆🏆🏆 x4
(@mn7cfc) reported
Anyone else in Glasgow having problems with Virgin Media broadband tonight???
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Ethan Garrett
(@ethanggarrett) reported
@virginmedia Engineer was put on hold, then cancelled, as contrary to what your staff insisted, the issue was network related, not in my home. Great that it's been resolved, I just hope I don't need to speak to that call centre again. Shocking attitude.
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Mark Sharon
(@MarkSharon_DP) reported
@virginmedia tried to sort out moving a number to Virgin Mobile. Such a painful tedious experience, long delays, then calls to customer service being cut off, then dealing with people with poor language skills who can't answer basic questions. Given up on you.
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girl charliee †
(@Lottielou55) reported
@virginmedia I don’t know why you insist on calling your company Virgin the amount of times you *******!
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David JS Dawkes-Hall 💙
(@statto95) reported
@virginmedia Yep. It's says "Service Fault - Virgin Media can't be asked to supply a decent service"
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Luke
(@dorman8smfc) reported
@virginmedia Internet speed is at just over 10mbps compared to 110 a few days ago .. tried resetting router and following other steps but still painfully slow..