Virgin Media

Virgin Media Outage Report in Ely, Cambridgeshire, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ely, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ely, Cambridgeshire, England 09/04/2025 18:35

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ely, Cambridgeshire, England

The most recent Virgin Media outage reports came from the following cities: March.

Loading map, please wait...
City Problem Type Report Time
United KingdomMarch TV
United KingdomMarch E-mail
United KingdomMarch Internet
United KingdomMarch Internet
United KingdomNewmarket Internet
United KingdomMarch Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ely, England

Latest outage, problems and issue reports in Ely and nearby locations:

  • 1966SJG 🍊Simon Gibson🍊 (@1966SJG) reported from Burwell, England

    @virginmedia it’s apparent you have a problem but you are not being honest about it. Can someone please advise when your email system will be fixed. No service for 24 hours now, made a requested password change, an adviser also changed my password. Even been given a fault number.

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia Showing on the status page now (along with Cable TV outage)

  • Chezzyp68 Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England

    @virginmedia Hiya, I have just tried to log AGAIN that my broadband isn't working. Why is it you are more than happy to take my money but cant resolve the issue. That's 3 days now. All I am told is to run a diagnostic check. ITS NOT MY HUB

  • Adam_CFLP Adam Moghadas (@Adam_CFLP) reported from Cambridgeshire, England

    @virginmedia please explain why I should be paying close to £100 a month for a service that seldom works? & why they don’t employ enough customer services operatives (do love a no one here please call back later message)! #profitoverservice #time4achange #intenselyfrustrated

  • paulineannejack pauline anne jackson (@paulineannejack) reported from Ely, England

    Had a big argument with @virginmedia today. On why there is no set channel for @GBNEWS. Feeling concerned they are clamping down on free speach. I have to go on line for it. 😬

  • Techno_boy_Gili Bertie Bird draws (@Techno_boy_Gili) reported from Cambridgeshire, England

    @virginmedia Fix time was by 15:00. Yea and now it’s 15:00 I have service. Convenient. This happens all to often. 5 plus hours of no service. Special after speaking with the customer service team about the so called service improvements. Where are these so called service improvements???

  • jasonhelenmille Helen-Jason-Mille (@jasonhelenmille) reported from Chatteris, England

    @virginmedia I told them repeatedly that I did not believe that a booster would work. Even when I would be required to pay for one. The speed at the hub as you can see in WiFi is poor so you tell me.

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    Very disappointed in @virginmedia rang for the 4th time as we keep getting a WiFi issue in one of our rooms on various devices even though it says it’s a full signal , we were told if we pay £5 extra a month we can have a WiFi booster when they are only £20 to buy , ridiculous

  • Lord_Drainlid Mick Brown (@Lord_Drainlid) reported from Cambridgeshire, England

    @steveeejg It looks like to get a basic fibre service it might be around £25 and for higher speed from about £40 monthly. One test is will they charge to plug a home phone into a router and allow a landline no to be transferred? Virgin Media charges, putting the monthly rate up to about £55

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @virginmedia broadband service outage in CB24 since 10.00am. Service status not showing any issues but equipment check is failing

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @virginmedia This just says I’ll still have to pay £5 a month surely your WiFi should work correctly ,we never had this problem before so surely this means there’s a problem , we can’t afford another £5 a month as we are paying nearly £80 now

  • MHartleyJones Martin Jones (@MHartleyJones) reported from Cambridgeshire, England

    @virginmedia claim on my ever-increasing monthly bill: “Looks like you’ve made some changes”. All I did was complain that their TV box wasn’t working. Still haven’t received the new one either. Customer service? Forget it.

  • MHartleyJones Martin Jones (@MHartleyJones) reported from Cambridgeshire, England

    For a while now, I’ve been dissatisfied with the performance of my elderly rented @virginmedia TIVO TV box. Tonight it ceased to function, so I phoned for a fix. I didn’t get a fix. Instead the operator tried to sell me a new one at extra cost. Not a happy bunny!

  • ir_427 cj hubbard (@ir_427) reported from Cambridgeshire, England

    @virginmedia We're on M100 fibre. Speed isn't the issue. The issue is that whole thing stops working for no clear reason; no warning lights, no issues on the service check website. It takes out all the devices at once. And it's been getting worse since the bill increase was announced.

  • danj2k Dan Jackson (@danj2k) reported from Cambridgeshire, England

    @virginmedia Yeah it's not WiFi because it's affecting my pc which is connected via an Ethernet cable to the back of the hub. Just now it went down and came back up but there was no change to the lights on the hub.

  • Rosie_flute Esther Robertson (@Rosie_flute) reported from Cambridgeshire, England

    @virginmedia Broadband and TV down again Can not get though on my he phone Any have any ideas what to do????? Please don’t ask me to reboot Tried that

  • scaryscorpio Deirdre Creevey-Murphy (@scaryscorpio) reported from Cambridgeshire, England

    @virginmedia do you know if there if there are connection problems in the Cambridge area? We've been offline for about 45mins now. Done everything required, and nothing.

  • CraftyNigel Nigel Craft (@CraftyNigel) reported from Ely, England

    @virginmedia We have been ringing for several months now trying to sort this out ,the wife in the hub room and wired are fine it’s just in our other main room it has days where it cuts out ,I’ve done all the required self help ,used to app to scan the room to black spots but doesn’t find any

  • danoliverm Dani Oliver 🏳️‍🌈🇪🇸🇬🇧🇯🇵 (@danoliverm) reported from Cambridgeshire, England

    @emmalouwillcox @virginmedia 😩 I’ve also been a victim in the past and their customer service is awful. Good luck!

  • danj2k Dan Jackson (@danj2k) reported from Cambridgeshire, England

    Hey @virginmedia why is my Internet up and down like a yoyo this morning? Are your systems breaking down under the load of people completing the census or something?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RajinderSagoo59 Rajinder Sagoo (@RajinderSagoo59) reported

    @virginmedia Unfortunately, the service is still quite disappointing. Although I can connect to the wifi, the latency is so bad that it takes a while to load anything. This is especially frustrating when playing online games.

  • connorxneill99 Connor O’Neill (@connorxneill99) reported

    @virginmedia I Never received any cancellation email but I have been told multiple times over the phone that the account has been cancelled and the contract terminated, this does not align with what is shown when I log into my Virgin Media account via your website.

  • paddy_hannon Patrick Hannon (@paddy_hannon) reported

    @virginmedia Thanks. I want to test my service, but it says i need to create an account but won't let me make one as it says the A/C no needs to be 9 digits and mines 8?

  • j4ypx Jay PX (@j4ypx) reported

    @virginmedia It doesn’t looks to reflect an accurate fix date as it has moved from 4pm today to 8am tomorrow so another evening without TV and internet

  • leila24765781 leila (@leila24765781) reported

    @virginmedia Yes it’s been awful cost money using our own data

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @philhellary @virginmedia @vmbusiness Hi there, apologies to hear about your outage, for support, please contact the Faults team on 0800 052 0800 (Option 3) and they will be able to support you with this.

  • Zoelalalaa 20 companies are responsible for 1/3 all emissions (@Zoelalalaa) reported

    @virginmedia It's WV6 0AJ. Can I ask why you don't have a dm service?

  • tweetwithstew stewart jordan (@tweetwithstew) reported

    @virginmedia You'd think, but it's been nearly a week now, and I've had zero communication, except an insulting level of customer service and a complaints procedure that is less than useless. Get someone who isn't copy pasting incorrect answers to handle C-2007212262

  • paddy_hannon Patrick Hannon (@paddy_hannon) reported

    @virginmedia Hi, my internet has been awful this with staying connected. Today though, since after dinner time there's been no connection since 12 in the wa9 area. I work from home so is a massive issue this week. Could I have some help please :)

  • mkwittmann Marco K Wittmann (@mkwittmann) reported

    @virginmedia I did submit a complaint. But to the same person who assured me 5 days ago that my internet would be back in 24 hours. So I am not sure the complaint was really registered. How can I check the status of that complaint? I have the reference number.