Virgin Media Outage Report in Ely, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ely, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 21: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ely, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Newmarket and March.
| City | Problem Type | Report Time |
|---|---|---|
 Newmarket |
Internet | |
| March |
Total Blackout | |
| March |
TV | |
| March |
Internet | |
| March |
Internet | |
| Chatteris |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ely, England
Latest outage, problems and issue reports in Ely and nearby locations:
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...
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Andrew J. Brown (Making Footprints Not Blueprints)
(@caute) reported
from
Cambridgeshire, England
.@virginmedia Greetings. How on earth is a person supposed to speak to you? I can’t change anything meaningful on your website & your phone system won’t accept my password. So you just keep charging me for out of date kit & poor service. CALL ME or DM me please.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.
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Tom Bowran
(@tombowran) reported
from
Willingham, England
@virginmedia I’ve been through your rubbish instant chat, i’ve been connected by your phone lines back to a phone tech, but I want to speak to a manager in the UK about the diabolical service I’m having both with your products and service
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@pbw1000 @virginmedia Same problem here, same timing, also in CB4, now one call told it’s not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work line @virginmedia
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WaBySaRuSrEX
(@thewaby87) reported
from
March, England
@virginmedia yet again tv problems paid to watch a ppv can’t bloody watch @ufc #UFC257 sort your service out !!!!
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Aman Coonar
(@AmanCoonar) reported
from
Cambridgeshire, England
@virginmedia Sorry but your Wi-fi delivery, reliability and customer service is a joke
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Andrew J. Brown (Making Footprints Not Blueprints)
(@caute) reported
from
Cambridgeshire, England
@virginmedia Greetings. How on earth is a person supposed to speak to you? I can’t change anything meaningful on your website & your phone system won’t accept my password. So you just keep charging me for out of date kit & poor service. CALL ME or DM me please.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JoeBaguley What’s your 4G like when you lose power? Often when we have a powercut both the broadband and 4G signal dies too. I’m running a UPS but guess @virginmedia / @EE don’t protect their kit 🤔
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@pbw1000 @virginmedia Same problem here, same timing, also in CB4. Told it was an area problem. But now told it’s fixed so not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work online @virginmedia
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary lost @virginmedia at the moment. Nothing on the service status page but this time the Cable Modem is flashing green indicating an outage
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@virginmedia Internet down since yesterday. Ring: automated message says it’s an area problem. Then told it’s fixed. It stops again-they deny any problem now and suggest it cd be router but insist we wait 48 hours to see. Dau is hosp Dr. working from home! 48 hours no NHS access?
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia another 10 minute broadband outage in CB245* which didn’t show on your status page. This seems to be occurring more frequently 😔
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gary forster
(@garyforster1) reported
from
Newmarket, England
@virginmedia Today registered devices empty then I reregistered my device kept saying register and now full again and still not working try again on 01/01/2021
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45
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Elizabeth Speller
(@lizziespeller) reported
from
Cambridgeshire, England
@Football101blog @virginmedia And it’s not just one customer. Is there some magic number of customers that make a complaint valid? When you have a business to run, a job to do- and are in lockdown already- days without internet are a major problem.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Duncan Deaville
(@DuncanDeaville) reported
@virginmedia The ‘basic’ trouble shooting, switching off and on again, resetting routers and extenders is so frustrating. Something has changed in a week, I’m getting drop outs affecting my work. Not moved anything yet I’m the one trouble shooting! Why can’t better kit be deployed?
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Philip Morby
(@PMorby) reported
@virginmedia Just tried and was very confused by them. They were saying there is still an issue in the area even though service status shows there isn't? Not very useful info!
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Philip Morby
(@PMorby) reported
@virginmedia Maybe read the tweet again. There was an issue in my area (C01237109) but been marked as fixed so no longer an issue. Been happening since lunchtime. Just went down again.
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Ayoola Badmus
(@BadmusAyoola) reported
@virginmedia joined June, you didn't connect till mid July, I requested to cancel all contract as I was still within time frame to cancel it,Why are you charging me £117 for not 2month contract of £26/pm. Stop sending threatening emails/letters to me, if my bills gets accumulated
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Mike Tucker
(@TheMikeTucker) reported
@virginmedia Any ETA on TQ3? I have deadlines to meet that I am missing with the internet down. Honestly can't believe how often it has gone down in the past few months.
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💚❤Deanna🎗
(@_Deanna_19) reported
@virginmedia Yeah it says no known issues
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THE NDL®
(@TheNDLOfficial) reported
.@virginmedia **** yourselves 👍
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Philip Morby
(@PMorby) reported
@virginmedia No issues apparently (spoiler alert, it went down again between yo tweeting and me replying). Couple neighbours down the road having same problem so it isn't just me!
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Fiona Higgins
(@frigginhiggins_) reported
@virginmedia Thank god my IRISH sim card was able to support me - literally no support from Virgin at any turn aside from a *contractor* who feared being associated with your poor service.
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Vallas record shop
(@DirtyBarry5) reported
@VMO2News @virginmedia Be nice just have some normal coverage another afternoon unable to work because of your shite service