Virgin Media Outage Report in Ely, Cambridgeshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ely, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ely, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: March and Chatteris.
| City | Problem Type | Report Time |
|---|---|---|
 March |
Wi-fi | |
| March |
Internet | |
| March |
Internet | |
| March |
Internet | |
| March |
Internet | |
| March |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ely, England
Latest outage, problems and issue reports in Ely and nearby locations:
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Il Molino UK
(@IlMolinoUK) reported
from
Cambridgeshire, England
@virginmedia Dear #Virgin #Richardbranson .Your video of a speedy dog on skateboard does not reflect the service / customer care I have received from you. 5 months into my new phone and you still haven’t been able to sort out lack of access to my emails #hopeless
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Mick Brown
(@Lord_Drainlid) reported
from
Cambridgeshire, England
@bibbleco @BriefcaseMike I get 100Mbps from Virgin Media via fibre to my home. BT and others who use their lines can only offer much less. I complained to the Advertising Authority that BT were lying about offering 'full fibre' and high speed broadband to my address. My complaint was rejected.
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karen mackintosh
(@k10Aug) reported
from
Cambridgeshire, England
@weemazsmith @virginmedia Oh god Maz, I left them 4 yrs ago, nothing but trouble & customer service were always rude & dismissive, I also found they were still taking direct debits for a mobile phone contract 2 months after it was terminated! Bin them!! Xx
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Alan
(@TheAlanSmith) reported
from
Cambridgeshire, England
I can cancel my credit card. I’d much rather you’d spunked that everywhere. I can’t however *CANCEL WHO I AM*. ******* morons. @virginmedia
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Michelle D Harris - Social Media
(@michelledh) reported
from
Cambridgeshire, England
@tumness93 @virginmedia Same - every year I get a fix date since 2013 - over ultisation and old equipment ... but I get discount ... so tell them and log it all.
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Martyn Johnson
(@m1maj) reported
from
Girton, England
@Tay2001 @virginmedia Down for me (Cambridge area)
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perscableu
(@perscableu) reported
from
Cambridgeshire, England
@virginmedia They said all their promotions include £35 set up fee, but clearly they're unaware of this promotion which was on for a few days on the VM website. I had to take this issue to here because they don't let me send the screenshot of the website as a proof.
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
@virginmedia No problem! Hub 3. Speed just not as hoped. It's some sort of street-to-house issue, acknowledged by a technician on a previous visit. Separate (Google) WiFi is rock solid.
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The Fallen
(@pinski1_) reported
from
Cambridgeshire, England
@virginmedia Oh and as I'm renting I don't have a Virgin Home phone or account number. So that was a couple of minutes wasted to be told that there are no problems.
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The Fallen
(@pinski1_) reported
from
Cambridgeshire, England
@virginmedia Still down, your website is still wrong.
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Alan
(@TheAlanSmith) reported
from
Cambridgeshire, England
@virginmedia Employ @AppcheckNG to security scan your shit and carry out an audit. You’re obviously not doing it. And you should be.
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Scott Westron
(@ScottWestron) reported
from
Cambridgeshire, England
@virginmedia After three attempts they’ve phoned back to say they’re the faults departments and can’t help. 😂
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Stephen Edwards
(@SJE1981) reported
from
Cambridgeshire, England
@VoteBrexmas @Beckski93 @virginmedia To be honest, I tried speed running uncharted at the beginning of the year, still not completed it. Being a parent sucks at times.
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Scott Westron
(@ScottWestron) reported
from
Cambridgeshire, England
@virginmedia I’d love to meet you head of customer care. I have nearly ten years’ experience of being your customer - purely - because you are the only people I can get cable with. You have been consistently *awful* every single time that I have had the misfortune to need your help.
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Alan
(@TheAlanSmith) reported
from
Cambridgeshire, England
@KnownAsStiles @virginmedia I’m quite confident you could fix their problems.
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
@virginmedia I realise Twitter is not the best place to have this conversation but your online agent couldn't organise any help ("the system won't let me") unless I found someone with a different laptop, so it seems worth a shot.
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Stephen Edwards
(@SJE1981) reported
from
Cambridgeshire, England
@virginmedia oh look. More issues. Now my V6 box takes an age when playing TV shows I have recorded. Gives a blank screen then loading symbol.
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karen mackintosh
(@k10Aug) reported
from
Cambridgeshire, England
@weemazsmith @virginmedia Yes had that & it wasn't until I cancelled everything that I got the DD issue. If you don't want to leave them, ask for disconnection, they have a different attitude, but the issues re connection continued for me xx
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🏴Angus🏴
(@DrWonkenstein) reported
from
Burwell, England
@virginmedia Yes I am, connected to the internet but it barely works and when it does is slow, download speed is 3mbps when it’s normally like 60
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Stephen Edwards
(@SJE1981) reported
from
Cambridgeshire, England
@virginmedia It's back on now. But had a loss of service for a whole day pretty much.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mrs Croxford-Cook
(@stealthb2) reported
@virginmedia Its not working at all and it is emitting a high pitched noise. One of your engineers confirmed it was faulty and told me to contact you as he didn't have any replacements.
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Ian Bowden
(@bodz156) reported
So, today @virginmedia have sent me an email containing a code to free Amazon Prime for 12 months (after 3 months of mithering them for it). Only trouble is the email says I have to use the code by 31st March...2020 🤔 Unless I'm Doctor Who, this is impossible! #Incompetence
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Maya Elb Design
(@MayaElbDesign) reported
@virginmedia abysmal service from start. I’ve moved house and now only have internet in one room and have now been charged extra for a booster I was told would be free. Can’t seem to resolve this with any advisers who all tell me different things, 3hr wait on the phone
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Neil
(@TrueEnglander) reported
Virgin Media is absolutely unreliable as per usual, just keeps dropping out, New Year same old issues...
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MojoDeadman
(@MojoDeadman) reported
@virginmedia why am I getting intermittent broadband service AGAIN? Once again you are preventing me from working. I don't get paid then you won't be getting paid. Sort it out otherwise you won't be getting any more money out of me.
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D
(@dee_dervish) reported
@virginmedia I did that, it told me I had poor signal
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Johnny-Liana Leota
(@TeamLeota) reported
@virginmedia hey guys, can you help me out please. My internet isn’t working and I want to change my package. It won’t allow me to log into my account and your phone lines aren’t available. Thanks
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Kezza
(@KeZr1983) reported
@virginmedia iv had nothing but trouble for the past 2 days with connection. No way of getting through to anyone to talk about the issues!!
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Andy Coe
(@J90Coe) reported
@virginmedia Tried that several times. Says no fault, neighbour's have same issue.
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Grant Pascal
(@GrantPascal) reported
@virginmedia That's the issue, I've never been aware of any related billing information since its an ntlworld email that was set up for me when I was in my teens.