Virgin Media Outage Report in Ely, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ely, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 22: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Ely, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Ely and March.
| City | Problem Type | Report Time |
|---|---|---|
 Ely |
TV | |
| March |
Internet | |
| March |
Internet | |
| March |
Internet | |
| March |
Internet | |
| March |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ely, England
Latest outage, problems and issue reports in Ely and nearby locations:
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
@virginmedia No, I get my bill every month month via email it’s never been an issue in the past
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
Would love to watch the new Spitting Image getting so much hype, but paying £6 a month for yet another streaming service, with the added privilege of having to bodge a cable from my iPad to watch it on TV because it's not on Virgin Media or PS4? No thanks. #SpittingImage
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Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
@virginmedia How ironic that you're advertising your broadband on the day that it's down for planned maintenance
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it
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CHRISTOPHER HORTON
(@HORTONSpurs1975) reported
from
Cambridgeshire, England
@virginmedia your service is a shambles can't speak to anyone.. can't pay my bill...
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Marcus Deaves 🍸
(@MarcusDeaves) reported
from
Willingham, England
@virginmedia your customer service is a cheap, lazy farce. Your ‘new sim’ won’t work. You have NO telephone support and your website is designed to frustrate. You’re killing me. #NotAVirgin #VirgInTheBin #HangYourHeadInShame
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
After all these years, @virginmedia still manage to provide the single worst support or customer service system I've ever experienced. They continue to find more and more innovative ways of preventing you talking to anyone, either by phone or chat. How *do* people get through?
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Elizabeth Buie (she/her)
(@ebuie) reported
from
Cambridgeshire, England
Dear @virginmedia — you've cut me off a day early; I'm not moving house until tomorrow and was expecting to have service through the end of today. I don't find a customer service phone number on your website. Can you help? I'd be grateful!
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Keir Macintosh
(@keir_macintosh) reported
from
Cambridgeshire, England
@virginmedia We are new to virgin media and tbh it’s a bit crap. It needs to get better quickly. We are paying for fibre and have a few average service and super spotty service.
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
@virginmedia has the worst customer service I have ever experienced in my life. Issue after issue after issue and still no resolve.
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Tom Bowran
(@tombowran) reported
from
Willingham, England
@virginmedia i need you to call me. No internet is unacceptable when we’re all working from home. Making it impossible to find a phone number to also get help is also a joke.
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Matthew James
(@LordyGibs) reported
from
Cambridgeshire, England
@virginmedia Yeah that’s all I can do but it’s happening a lot lately! We have to work from home and it’s affecting our jobs due to poor WiFi.
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Matt
(@Troff1975) reported
from
Newmarket, England
@baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.
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Helen-Jason-Mille
(@jasonhelenmille) reported
from
Chatteris, England
@virginmedia poor poor internet again. No call back after 3 weeks. #btinternet
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
@virginmedia Hi, I’ve signed up but received no email from VM to verify my email. To add to that my broadband has gone down as well.
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia Just wanting to be able to talk to someone about the issue I have...!
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Matthew James
(@LordyGibs) reported
from
Cambridgeshire, England
@virginmedia Hi, it’s a problem in the area, i done a reset job yesterday, I useless wireless connection.
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Matty Maltby
(@MattyMaltbyX11) reported
from
Cambridgeshire, England
@virginmedia you should know that Leon working in CB5 Cambridge right now has single handedly just saved you a loyal customer on top packages & business package! After 20 years I had enough but he’s just landed you 18 months to see how you improve! Top worker, needs promoting!
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JayD the Yiddo
(@JayDThePlumber) reported
from
Cambridgeshire, England
The irony in @virginmedia using the hashtag stay connected, literally have never been so frustrated with broadband in my life. I spend more time resetting the router and checking service status than I do actually using the internet
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PBTV
(@PaulBryanTV) reported
from
Wimblington, England
So @virginmedia I’m on your Hub 3 and it’s TERRIBLE. The WiFi signal 30ft away or more is less than half strength... Plus they installed it in our hallway...less than 6ft from our door which is SOOOO not ideal placement. Upgrade our box and install somewhere better please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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lynne copperthwaite
(@01Lmc) reported
@virginmedia I’ve been trying all morning, all it kept saying is sorry you’ve caught us working please try again later, hence my reason for coming on Twitter. I’ve tried in the past to get something done but can never seem to get it sorted.
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Ali L
(@alisonscallyson) reported
@virginmedia how do I get to speak to someone in your organisation? Now up to 36 mins hanging on the phone. Had enough of your random pricing, increases, dire service, profiteering, weak excuses ... TIME TO INVEST IN CUSTOMER SERVICES ... ACTIONS ...NOT MARKETING-SPEAK BULLS$%T
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Ellis New
(@SirBritte) reported
Yep sorry guys, the internet is far too slow to stream. It's getting fixed hopefully on the 18th NEVER GO WITH @bt_uk GO WITH @virginmedia
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mark fraser
(@markles08) reported
@virginmedia Over 6 months on google, chrome and edge, not your customers at fault its gotta be your company faili ng to resolve customer issues
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Julie Matthews
(@juliem522) reported
@EmmaStCyr1 @virginmedia I don’t blame you , their customer service is terrible .
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sharon bell
(@sharonbell4) reported
@virginmedia why is your customer service so unhelpful and broken. Seriously looking at changing provider
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lynne copperthwaite
(@01Lmc) reported
@virginmedia My internet is not working properly and hasn’t been for a while. Also my phone line doesn’t work and hasn’t done since I moved in October 2020. Despite trying to highlight the issues nothing has been done. I hope you will be able to sort it.
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Gareth
(@YorkshireGareth) reported
@virginmedia Thanks for the info, I managed to get through earlier and thankfully my issue was resolved within a few minutes.
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Aaron Cornish 🏳️🌈
(@aaroncornish) reported
@virginmedia The point is, keep marking as resolved, and the next day it fails again and it's a 'new issue' - so have to register again for updates (that never comes) and the clock starts ticking again for compensation (that never comes). Has been happening for weeks. How can I escalate?
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Kel Curwood
(@KelCurwood34) reported
Customer service from @virginmedia @O2 ABSOLUTELY SHOCKING! Been with o2 a matter of hours & already regretting the change!!!