Virgin Media Outage Report in Ely, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ely, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Ely, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Newmarket, March and Chatteris.
| City | Problem Type | Report Time |
|---|---|---|
 Newmarket |
Wi-fi | |
| March |
Internet | |
| Newmarket |
Internet | |
| March |
Wi-fi | |
| March |
Wi-fi | |
| March |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ely, England
Latest outage, problems and issue reports in Ely and nearby locations:
-
Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
Hey @virginmedia why is my Internet up and down like a yoyo this morning? Are your systems breaking down under the load of people completing the census or something?
-
Tom Bowran
(@tombowran) reported
from
Willingham, England
ironic that the hold music on @virginmedia ‘s “help line” contains the lyrics “please don’t let me down”. The very reason i’m calling for the upteenth time. 100 hours since i was promised a manager calling back in 48hrs, and 48hrs since they said it would only be another 24 hours
-
Martin Jones
(@MHartleyJones) reported
from
Cambridgeshire, England
For a while now, I’ve been dissatisfied with the performance of my elderly rented @virginmedia TIVO TV box. Tonight it ceased to function, so I phoned for a fix. I didn’t get a fix. Instead the operator tried to sell me a new one at extra cost. Not a happy bunny!
-
Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Yes. Service is restored at the moment but understand it’s an ongoing issue. Usually a short outage (9 minutes) but this was 25mins this time.
-
Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary lost @virginmedia at the moment. Nothing on the service status page but this time the Cable Modem is flashing green indicating an outage
-
Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.
-
Mick Brown
(@Lord_Drainlid) reported
from
Cambridgeshire, England
@steveeejg It looks like to get a basic fibre service it might be around £25 and for higher speed from about £40 monthly. One test is will they charge to plug a home phone into a router and allow a landline no to be transferred? Virgin Media charges, putting the monthly rate up to about £55
-
Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...
-
cj hubbard
(@ir_427) reported
from
Cambridgeshire, England
@virginmedia We're on M100 fibre. Speed isn't the issue. The issue is that whole thing stops working for no clear reason; no warning lights, no issues on the service check website. It takes out all the devices at once. And it's been getting worse since the bill increase was announced.
-
Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.
-
Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
@virginmedia Yeah it's not WiFi because it's affecting my pc which is connected via an Ethernet cable to the back of the hub. Just now it went down and came back up but there was no change to the lights on the hub.
-
Aman Coonar
(@AmanCoonar) reported
from
Cambridgeshire, England
@virginmedia Sorry but your Wi-fi delivery, reliability and customer service is a joke
-
Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...
-
Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Thanks. It’s just been registered (wasn’t showing when I first looked) and showing an expected fix estimate of 12th Feb 😱
-
Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.
-
Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45
-
Nigel Leaney
(@nleaney) reported
from
Willingham, England
@UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.
-
pauline anne jackson
(@paulineannejack) reported
from
Ely, England
Had a big argument with @virginmedia today. On why there is no set channel for @GBNEWS. Feeling concerned they are clamping down on free speach. I have to go on line for it. 😬
-
Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Got through within 2-3 minutes on hold. sepal did a great job diagnosing the problem and reset my password. Thanks for your help
-
Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Kevin Fields
(@KevinFields1) reported
@virginmedia why are you constantly having issues with your broadband . I pay for 350mbps but can only get 40-50mbps. Rebooted router, spoke to support and still nothing changed. I’m gonna ditch your service as it’s now rubbish.
-
pat
(@MrDecen17228904) reported
@virginmedia Oh come on!! Your service is diabolical. Again. #internet #watford #broadband
-
Veisenberg 🎮 📸
(@Veisenberg) reported
@virginmedia What do you feed your Whatapp staff? Because they're thick as ****! I'm sick to death of VM's piss poor customer services. I'm going to Ofcom, they can deal with you.
-
Anthony Lloyd
(@anthonytdlloyd) reported
@virginmedia your TV service n WiFi is so bad it's always down how is there always a problem in my area week in week out u need to get better technicians
-
Derrick Brown
(@DerrickSWB) reported
@virginmedia so today makes 20 days of going in circles with your company to simply get service reliably restored - 4 appointments booked engineer only arrived once, fault not fixed. Being overcharged to what you’ve told me you’d bill me and been disconnected 4 x from retentions
-
Josh Goodier
(@JoshGoodier01) reported
@virginmedia Will let you know how it goes but if it’s like anything else we have tried we have got no hope and who ever answers will just hang up
-
Liam Garde
(@LiamGarde3) reported
@virginmedia internet down all morning, you hope itll be fixed by 11.50, times running out, need to log on for work ffs
-
Graham Wright
(@wrighty1707) reported
@virginmedia down again. Status page up & down but when it does work says no issues in my area. Also keeps suggesting router reboot (must be stock reply) cos I’ve done it 3 times & no difference. Do you realise people have work to do? Whatever changes you’ve made, revert them 😡
-
Ana Ball
(@AnaAnaball1886) reported
@virginmedia trying to cancel services. Spoken to 7 people. No one can figure out how to do it. Appalling service to a disabled customer. Been on the phone almost 2 hours and keep getting put through to a team who have no clue what 2 do. John Martin ws meant to cancel. He didnt
-
Jon
(@jonhemsle) reported
@virginmedia Nothing. Apparently the VM engineers have been working on an issue for 2 weeks and still can’t resolve. Minded not to believe that!