Virgin Media Outage Report in Burwell, Cambridgeshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Burwell, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
||
| Cambridge |
Wi-fi | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Cambridge |
Total Blackout | |
| Cambridge |
TV |
Community Discussion
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Virgin Media Issues Reports Near Burwell, England
Latest outage, problems and issue reports in Burwell and nearby locations:
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Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
Hey @virginmedia why is my Internet up and down like a yoyo this morning? Are your systems breaking down under the load of people completing the census or something?
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia I didn’t see that issue. My most recent outage was 18.00-18.10 yesterday. No issue was reported on the status page.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia broadband outage in CB245* again. A couple of short outages today already but this seems to be a bit longer and nothing on your status page to indicate a problem...
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Claire Dyer ⚯͛ ⁷
(@cdyer98) reported
from
Great Shelford, England
@virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia @JohnJef51763960 I’ve added log files to the Virgin community and have been assured that someone will be looking at the issue. From the logging feedback received suggest this is not a customer premises issue.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary @virginmedia Yes outage around 9.10-9.25 and another one between 9.35-9.45
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia I’m using the hub in modem mode. From the logs (which only go back to 9.12am) there are several critical errors coinciding with each outage. It’s looking like the modem isn’t getting a response from VM at that time.
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Aman Coonar
(@AmanCoonar) reported
from
Cambridgeshire, England
@virginmedia Sorry but your Wi-fi delivery, reliability and customer service is a joke
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Got through within 2-3 minutes on hold. sepal did a great job diagnosing the problem and reset my password. Thanks for your help
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cj hubbard
(@ir_427) reported
from
Cambridgeshire, England
@virginmedia We're on M100 fibre. Speed isn't the issue. The issue is that whole thing stops working for no clear reason; no warning lights, no issues on the service check website. It takes out all the devices at once. And it's been getting worse since the bill increase was announced.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@camcanary lost @virginmedia at the moment. Nothing on the service status page but this time the Cable Modem is flashing green indicating an outage
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Dan Jackson
(@danj2k) reported
from
Cambridgeshire, England
@virginmedia Yeah it's not WiFi because it's affecting my pc which is connected via an Ethernet cable to the back of the hub. Just now it went down and came back up but there was no change to the lights on the hub.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JohnJef51763960 @virginmedia My neighbour & I are now monitoring & recording the outages. There has been 4 today - all about 10 minutes each. We’re seeing the same problems at the same time so there must be a common fault. It needs @virginmedia to investigate their equipment...
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Yes. Service is restored at the moment but understand it’s an ongoing issue. Usually a short outage (9 minutes) but this was 25mins this time.
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Mick Brown
(@Lord_Drainlid) reported
from
Cambridgeshire, England
@steveeejg It looks like to get a basic fibre service it might be around £25 and for higher speed from about £40 monthly. One test is will they charge to plug a home phone into a router and allow a landline no to be transferred? Virgin Media charges, putting the monthly rate up to about £55
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@virginmedia Thanks. It’s just been registered (wasn’t showing when I first looked) and showing an expected fix estimate of 12th Feb 😱
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@JoeBaguley What’s your 4G like when you lose power? Often when we have a powercut both the broadband and 4G signal dies too. I’m running a UPS but guess @virginmedia / @EE don’t protect their kit 🤔
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Tom Bowran
(@tombowran) reported
from
Willingham, England
ironic that the hold music on @virginmedia ‘s “help line” contains the lyrics “please don’t let me down”. The very reason i’m calling for the upteenth time. 100 hours since i was promised a manager calling back in 48hrs, and 48hrs since they said it would only be another 24 hours
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Cubbin
(@CymruCath) reported
@virginmedia why have you made it so difficult to talk to someone even via webchat? I am trying to reduce my costs like so many others by changing my unused package but getting nowhere. Do I just have to cancel my account to get you to help?
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Ian Jeffray
(@ianjeffray) reported
@virginmedia Since you colluded with the local council to not provide ADSL here, I basically have no options. I cannot leave. You abuse your market position and abuse customers like me who have been with you more than 20 years. It’s horrible behaviour.
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michelle
(@emceeaitch) reported
so unimpressed with @virginmedia. waited 3 weeks for internet in new house (during lockdown) only to be told the external work needed to be completed was never done! STILL never heard re date- needs to be done asap. @virginmedia, HELP.
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Callum Cantrill
(@CallumCantrill) reported
@virginmedia is your internet down in Altrincham, my connection is awful and I’m trying to work from home.
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Felli
(@AskFelli) reported
@virginmedia Yes, and it's not coming from the game since it works when using a VPN, this is a routing issue, please just escalate this so that it can finally be fixed. Tested every angle, whenever I turn the VPN off the game will disconnect, at launch or later.
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Luke Mitchell
(@lukemitchell50) reported
@virginmedia I can’t remember the exact date but it was before xmas and I’ve tried through numerous channels since then. You’re the only one that responds but can’t help or arrange contact from your team
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Jennifer McKenna
(@JenniferFRFC) reported
@virginmedia So pin reset still not working, been told engineer not poss till Frid - suggestions please regarding WFH and education needs. Will you pay for mobile data - afterall this has been caused by you??
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𝒢𝒾𝒶𝓃𝒻𝓇𝒶𝓃𝒸𝑜 𝒞𝒽𝒾𝒸𝒸𝑜
(@gchicco) reported
@virginmedia I give up. Speed is between 500kbps and 3mbps but it's unstable, so I can't log in with that url you sent me.
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Ian Jeffray
(@ianjeffray) reported
@virginmedia Since you collided with the local council to not provide ADSL here, I basically have no options. I cannot leave. You abuse your market position and abuse customers like me who have been with you more than 20 years. It’s horrible behaviour.
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Susan Byrne
(@Suetitanium) reported
@VirginMediaIE This really doesn’t help Virgin Media... I am working from home.. 4th year college student, Leaving Cert student and Junior Cert student all on Zoom classes and the internet goes down! .....Seriously 😡