Virgin Media Outage Report in Burwell, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Burwell, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Newmarket and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Newmarket |
Wi-fi | |
| Cambridge |
Internet | |
| Cambridge |
TV | |
| Newmarket |
Internet | |
| Cambridge |
||
| Cambridge |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burwell, England
Latest outage, problems and issue reports in Burwell and nearby locations:
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The Fallen
(@pinski1_) reported
from
Cambridgeshire, England
@virginmedia Oh and as I'm renting I don't have a Virgin Home phone or account number. So that was a couple of minutes wasted to be told that there are no problems.
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia Many a time! There is a problem with the lines in the road, which I understand takes time, but it’s been months and months. I have asked for compensation which I wil not get until the problem is fixed, which is ironic.
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Il Molino UK
(@IlMolinoUK) reported
from
Cambridgeshire, England
@virginmedia Dear #Virgin #Richardbranson .Your video of a speedy dog on skateboard does not reflect the service / customer care I have received from you. 5 months into my new phone and you still haven’t been able to sort out lack of access to my emails #hopeless
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Alex
(@blangry) reported
from
Cambridgeshire, England
@sharonodea @virginmedia I never thought I'd say this, but in glad 3 are running a decent service today otherwise I'd be totally stuffed.
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Michelle D Harris - Social Media
(@michelledh) reported
from
Cambridgeshire, England
@tumness93 @virginmedia Same - every year I get a fix date since 2013 - over ultisation and old equipment ... but I get discount ... so tell them and log it all.
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
@virginmedia No problem! Hub 3. Speed just not as hoped. It's some sort of street-to-house issue, acknowledged by a technician on a previous visit. Separate (Google) WiFi is rock solid.
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Chloe Sparks
(@ChloeSparks9) reported
from
Cambridgeshire, England
@virginmedia my Wi-fi has been down all day and I got an email about half an hour ago saying it had been fixed but it hasn’t 💔
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🏴Angus🏴
(@DrWonkenstein) reported
from
Burwell, England
@virginmedia Yes I am, connected to the internet but it barely works and when it does is slow, download speed is 3mbps when it’s normally like 60
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Breckland Orchard
(@breckland) reported
from
Cambridgeshire, England
@virginmedia 30 mins on hold for your customer service.....
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Chloe Sparks
(@ChloeSparks9) reported
from
Cambridgeshire, England
@virginmedia No issues. I’ve restarted the router a few times and nothing
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The Fallen
(@pinski1_) reported
from
Cambridgeshire, England
@virginmedia Still down, your website is still wrong.
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Keith Harrison (Harrisons Of Burwell)
(@HarrisonHeating) reported
from
Reach, England
@mk1plumbing18 @morrishgp @SkyHelpTeam @bt_uk @EE @virginmedia Honestly I’d say the worst company Iv ever had the displeasure of dealing with but in all fairness it’s a good price and I get good speeds with minimal issues but the setting up was like pulling hens teeth
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia I have logged a complaint and was told the complaints department would call in 2-3 working days. That was 9 days ago!
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Martyn Johnson
(@m1maj) reported
from
Girton, England
@Tay2001 @virginmedia Down for me (Cambridge area)
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Daniel Quinn
(@danielagquinn) reported
from
Cambridgeshire, England
@virginmedia Every few months, I'm called by someone from Virgin "just calling to inform me of some new offers available to me as a special customer" etc. I've tried being polite I've tried being stern Now I just have to hang up on them Just stop already. If I want something, I'll call you.
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Samuel Douglas
(@sldouglas88) reported
from
Cambridgeshire, England
@virginmedia I will do 👍🏽 I'm an idiot for leaving in the first place 😂
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia why is it so hard to make a complaint and get compensation from your company!! No phone line for years, poor tv service for months, and terrible customer service...I’m still waiting for my call back!! I refuse to ring and be on hold for hours AGAIN!!
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
@virginmedia I realise Twitter is not the best place to have this conversation but your online agent couldn't organise any help ("the system won't let me") unless I found someone with a different laptop, so it seems worth a shot.
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Samuel Douglas
(@sldouglas88) reported
from
Cambridgeshire, England
So happy to be connected back with @virginmedia! Never again am I going to switch to another provider, as all they do is give you empty promises! Thanks for having me back #VirginMedia
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The Fallen
(@pinski1_) reported
from
Cambridgeshire, England
@virginmedia Yeah, that website is wrong. Router says it can't connect to your network.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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PasDeDeux 💙
(@PasDeDeuxBetty) reported
@virginmedia Well the outcome so far is have been on hold three times for an hour and then cut off - @skytv if your fibre is good in sm5 do you want a new customer?
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Spey
(@_spey) reported
@virginmedia Managed to get it sorted this time. Might have just been some technical issues, but it was a bit frustrating. Thanks for the help
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Spey
(@_spey) reported
@virginmedia your customer service is a complete and utter sick joke. I have been trying to get through for an hour now and every other time I get redirected to another department they don't pick up the phone and I'm back at square 1 again.
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Mike H
(@heardygurdy77) reported
@virginmedia It’s about unwanted calls that may originate from your tele-marketing department. I’ve just been advised to call customer services so will pick it up with them. Now I know the correct IVR option.
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Katy Brent
(@Littlemisskatyb) reported
@PyramidHead76 @virginmedia This is standard customer service now.
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Pennies from Heaven
(@pfhdesigns) reported
@virginmedia just about had ENOUGH of your awful service, not only today but these last few months. WiFi more off than on. I am REFUSING to pay for hours that have been lost and I will be claiming for clients I’ve lost too. Your service is a disgrace.
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Mina🦋
(@Mina106310) reported
@ianwshaw @virginmedia Go inbox Direct_services1 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account
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Patrick Smyth
(@Patrick98295578) reported
@virginmedia Second tv box doesn’t work. Signal is fine as one box works. Tried calling but hung up on three times now! Have complained but no one contact me
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susan 🙈🙉🙊
(@miss_suew) reported
@virginmedia Its a joke ive been a loyal customer for over 10 years ...so you need sort priority out at virgin media
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Naji Nabaa
(@NajiNabaa) reported
@mikekubacki @virginmedia Have to second that continuing broadband issues that have now gone on for days and am trying to work from home so can I get an ETA on when this will be fixed in london W14 area?