Virgin Media outages and service status in Burwell, England

Problems in the last 24 hours in Burwell, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burwell, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burwell, England

The most recent Virgin Media outage reports came from the following cities: Cambridge, Cambridgeshire, and Mildenhall.

City	Problem Type	Report Time
Cambridge	TV	3 days ago
Cambridge	Internet	7 days ago
Cambridge	Internet	7 days ago
Cambridge	E-mail	7 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Burwell, England

Latest outage, problems and issue reports in Burwell and nearby locations:

• 
  Nigel Leaney (@nleaney) reported 2 minutes ago from Willingham, England

  @virginmedia is there a problem with credentials today. I can’t login to VM and I know my user/pswd is correct.

• 
  Tom Bowran (@tombowran) reported 4 minutes ago from Willingham, England

  ironic that the hold music on @virginmedia ‘s “help line” contains the lyrics “please don’t let me down”. The very reason i’m calling for the upteenth time. 100 hours since i was promised a manager calling back in 48hrs, and 48hrs since they said it would only be another 24 hours

• 
  Nigel Craft (@CraftyNigel) reported 8 minutes ago from Ely, England

  Very disappointed in @virginmedia rang for the 4th time as we keep getting a WiFi issue in one of our rooms on various devices even though it says it’s a full signal , we were told if we pay £5 extra a month we can have a WiFi booster when they are only £20 to buy , ridiculous

• 
  Stephen Edwards (@SJE1981) reported 11 minutes ago from Cambridgeshire, England

  @virginmedia It's back on now. But had a loss of service for a whole day pretty much.

• 
  gary forster (@garyforster1) reported 13 minutes ago from Newmarket, England

  @Joshday27 @virginmedia I have had same problem left phone on loud speaker 2 hours app on windows not working use browser then it said to many devices wait till 1st Dec that was on 15th Nov because u can't get hold of no body waited untill then what happened I've got 4 same device and still won't play

• 
  Elizabeth Speller (@lizziespeller) reported 14 minutes ago from Cambridgeshire, England

  @Football101blog @virginmedia And it’s not just one customer. Is there some magic number of customers that make a complaint valid? When you have a business to run, a job to do- and are in lockdown already- days without internet are a major problem.

• 
  Matty Maltby (@MattyMaltbyX11) reported 18 minutes ago from Cambridgeshire, England

  @virginmedia you should know that Leon working in CB5 Cambridge right now has single handedly just saved you a loyal customer on top packages & business package! After 20 years I had enough but he’s just landed you 18 months to see how you improve! Top worker, needs promoting!

• 
  Nigel Craft (@CraftyNigel) reported 22 minutes ago from Ely, England

  @virginmedia No not had chance to ring them yet I assumed it would be an Amazon issue but they didn’t have a clue either

• 
  Laura Cook (@LauraVCook1980) reported 24 minutes ago from Dalham, England

  I didn’t seem to have issues with my @virginmedia broadband today (didn’t try the TV) but now it’s meant to be fixed, mine has gone down!

• 
  Nigel Craft (@CraftyNigel) reported 29 minutes ago from Ely, England

  @virginmedia This just says I’ll still have to pay £5 a month surely your WiFi should work correctly ,we never had this problem before so surely this means there’s a problem , we can’t afford another £5 a month as we are paying nearly £80 now

• 
  JayD the Yiddo (@JayDThePlumber) reported 32 minutes ago from Cambridgeshire, England

  @virginmedia Hi, I’ve signed up but received no email from VM to verify my email. To add to that my broadband has gone down as well.

• 
  joe waller (@JoeWalla23) reported 38 minutes ago from Histon, England

  @virginmedia still trying to actually speak to customer service since before XMAS! being ridiculously overly charged every month for calls it’s impossible for me to make as I haven’t got a house phone! Horrendous service!! This month £117!

• 
  Becky (@beckycanfield) reported 40 minutes ago from Dalham, England

  @virginmedia please sort out the broadband issues. Some of us work from home and have payroll to do. It’s going to be a late night if you eventually get it back on today 😭

• 
  Elizabeth Speller (@lizziespeller) reported 44 minutes ago from Cambridgeshire, England

  @pbw1000 @virginmedia Same problem here, same timing, also in CB4. Told it was an area problem. But now told it’s fixed so not their problem so must be ours. Next call told it might be their problem! Daughter is NHS Dr trying to work online @virginmedia

• 
  cj hubbard (@ir_427) reported 45 minutes ago from Cambridgeshire, England

  @virginmedia We're on M100 fibre. Speed isn't the issue. The issue is that whole thing stops working for no clear reason; no warning lights, no issues on the service check website. It takes out all the devices at once. And it's been getting worse since the bill increase was announced.

• 
  Nikki Treweek (@NikkiTreweek) reported 45 minutes ago from Dalham, England

  @virginmedia My Virgin broadband has gone down again. I tried calling you guys but just got cut off! I’m in Hertford SG14 3AN

• 
  Nigel Leaney (@nleaney) reported 46 minutes ago from Willingham, England

  @UKPowerNetworks short (7 minute) power outage experienced in CB245** @virginmedia service lost as well as @EE service too. I know the value of a UPS and while I recognise that residential broadband isn’t protected, I’m shocked that the EE mobile service was compromised.

• 
  Sarah Harbour (@LwtEmmaBird) reported 49 minutes ago from Cambridgeshire, England

  @virginmedia I'm not even a customer anymore. They're a menace even for those of us who can't be scammed by them.

• 
  Jenacious_D (the D is a Tribute) (@Jenacious_D) reported 52 minutes ago from Cambridgeshire, England

  @virginmedia My internet is down. Rebooting the router hasn’t worked.

• 
  Chris Rand (@ChrisRandWrites) reported 59 minutes ago from Cambridgeshire, England

  Would love to watch the new Spitting Image getting so much hype, but paying £6 a month for yet another streaming service, with the added privilege of having to bodge a cable from my iPad to watch it on TV because it's not on Virgin Media or PS4? No thanks. #SpittingImage

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kay (@kaytydaty) reported 3 minutes ago

  @virginmedia Had emails to swap old TiVo box to new 360 one. Ordered one 29th May, got confirmation email but heard nothing since? Can you help please, thanks

• 
  luke (@Burns12L) reported 6 minutes ago

  @brownbill_scott @virginmedia Same lad been down for like 2 hours now

• 
  Nicholas (@Nichola09215766) reported 11 minutes ago

  @virginmedia Are you able to contact the staff that used to work on them because I have a long running complaint and despite forum staff having access to info nobody at 150 can help and apparently the ONLY time my problem got identified and fixed nobody can find except for forum staff.

• 
  Stephen McCauley (@43mccauley) reported 11 minutes ago

  @virginmedia No. Got down to about 25 seconds behind. Not good enough for the price I pay

• 
  Hughes #cans (@Hughes_is_great) reported 12 minutes ago

  @adzflowers @virginmedia @VictorMeldrew77 I've been waiting nearly 4 months for them to sort my account, I still can't get into it. Every time I get told they will "escalate my case to IT support" and nothing happens. Amazing connection, non existent customer service.

• 
  vikas tripurneni💙 (@drvikaz) reported 15 minutes ago

  @SkySports @virginmedia what’s the point of subscribing to @SkySports .. never covers anything important or significant..!

• 
  Shar 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@sharlewis58) reported 15 minutes ago

  @SarahLudford @virginmedia @O2 That's why I left them unreservedly, an utter arse to try to interact. One system not talking to the other, no human to help sort. Mid contract hikes. Went to Sky - no regrets, easy xfer & lower bills

• 
  Bec (@LeB00) reported 16 minutes ago

  @virginmedia An engineer was booked to attend today and yet again they have not turned up. This is the 6th appointment where no engineer has turned up. A complaint was raised on the 7th Jun and still hasn’t beeen acknowledged within the 48hrs inline with your own policy.

• 
  Davie G 🇬🇧 (@fredbeare) reported 18 minutes ago

  @virginmedia why is your customer service sooo bad spent 5 hours today on various chats/calls each time you transferred me had to start all over again. Why dont your teams speak to each other. In the end i cancelled joining you. Your lack of service told me all i needed to know

• 
  Man in Black 2125 (@In2125) reported 19 minutes ago

  @virginmedia yeah did that. it says all fine. no issues .... yet a quick scan of social media ( not using virgin broadband obviously, reveals there's an outage in my area .... perhaps you should move your status checker to another provider? It's going to 24 hours apparently. great service