Virgin Media Outage Report in Histon, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Histon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Histon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Histon, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Cambridge |
TV | |
| Cambridge |
||
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Histon, England
Latest outage, problems and issue reports in Histon and nearby locations:
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
@virginmedia I realise Twitter is not the best place to have this conversation but your online agent couldn't organise any help ("the system won't let me") unless I found someone with a different laptop, so it seems worth a shot.
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🏴Angus🏴
(@DrWonkenstein) reported
from
Burwell, England
@virginmedia Yes I am, connected to the internet but it barely works and when it does is slow, download speed is 3mbps when it’s normally like 60
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia why is it so hard to make a complaint and get compensation from your company!! No phone line for years, poor tv service for months, and terrible customer service...I’m still waiting for my call back!! I refuse to ring and be on hold for hours AGAIN!!
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Martyn Johnson
(@m1maj) reported
from
Girton, England
@Tay2001 @virginmedia Down for me (Cambridge area)
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Rhiannon Lewis
(@RLewisTeacher) reported
from
Hinxton, England
@samcharters @virginmedia Their as bad as BT clearly!!!!
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Breckland Orchard
(@breckland) reported
from
Cambridgeshire, England
@virginmedia 30 mins on hold for your customer service.....
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Il Molino UK
(@IlMolinoUK) reported
from
Cambridgeshire, England
@virginmedia Dear #Virgin #Richardbranson .Your video of a speedy dog on skateboard does not reflect the service / customer care I have received from you. 5 months into my new phone and you still haven’t been able to sort out lack of access to my emails #hopeless
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Chloe Sparks
(@ChloeSparks9) reported
from
Cambridgeshire, England
@virginmedia my Wi-fi has been down all day and I got an email about half an hour ago saying it had been fixed but it hasn’t 💔
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Michelle D Harris - Social Media
(@michelledh) reported
from
Cambridgeshire, England
@tumness93 @virginmedia Same - every year I get a fix date since 2013 - over ultisation and old equipment ... but I get discount ... so tell them and log it all.
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Matthew Crawley
(@kendellcrawley) reported
from
Duxford, England
@virginmedia And because you don't service my new address, you will charge me an exorbitant cancellation fee.
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia Many a time! There is a problem with the lines in the road, which I understand takes time, but it’s been months and months. I have asked for compensation which I wil not get until the problem is fixed, which is ironic.
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Gareth Baldwin
(@GarethPJBaldwin) reported
from
Hemingford Grey, England
5th Day running, internet fail, on hold for FORTY MINS and counting , Virgin Media this is simply not good enough, keep taking the money but not dealing with issue #VirginMedia
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Alex
(@blangry) reported
from
Cambridgeshire, England
@sharonodea @virginmedia I never thought I'd say this, but in glad 3 are running a decent service today otherwise I'd be totally stuffed.
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Chris Rand
(@ChrisRandWrites) reported
from
Cambridgeshire, England
@virginmedia No problem! Hub 3. Speed just not as hoped. It's some sort of street-to-house issue, acknowledged by a technician on a previous visit. Separate (Google) WiFi is rock solid.
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The Fallen
(@pinski1_) reported
from
Cambridgeshire, England
@virginmedia Still down, your website is still wrong.
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia I have logged a complaint and was told the complaints department would call in 2-3 working days. That was 9 days ago!
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Andrew Maynard
(@Andrewocd) reported
from
Eltisley, England
@JustisMatt @virginmedia @SkyUK You can get out easily. They haven’t performed their side of the contract so they have broken it .
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The Fallen
(@pinski1_) reported
from
Cambridgeshire, England
@virginmedia Yeah, that website is wrong. Router says it can't connect to your network.
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Chloe Sparks
(@ChloeSparks9) reported
from
Cambridgeshire, England
@virginmedia No issues. I’ve restarted the router a few times and nothing
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The Fallen
(@pinski1_) reported
from
Cambridgeshire, England
@virginmedia Oh and as I'm renting I don't have a Virgin Home phone or account number. So that was a couple of minutes wasted to be told that there are no problems.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grace Ann
(@its_just_gracie) reported
@virginmedia could someone help me with sorting out my volt? I swapped over to you guys and o2 in early April and I’ve not had any of the benefits! I also can’t log onto your app/change my account settings! Could I get some help please
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Frank McQuade
(@goodguyno1) reported
@thismorning Re contacting companies. I hate speaking to Indian call centre staff who won't deviate from "scripts". Recently spoke to Virgin Media to activate new sim. Was asked who was my first love as security q. Said I'd never had that as a q and she hung up.
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Kassa Properties
(@KassaProperties) reported
@virginmedia The gaps in this customer engagement model are so large you could drive a bus through them
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Kassa Properties
(@KassaProperties) reported
@virginmedia Transfer to another name or terminate. If you will be pointing me in the direction of one of your teams via WhatsApp Chat or My Virgin Media Chat……it’s not worth it. The service and experience for me has been sub optimal
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Kassa Properties
(@KassaProperties) reported
@virginmedia Was your Operating Model for the Chatbot and My Virgin Media Chat designed by a pre school child? The mechanism has created an operating environment where analysts are more concerned about redirecting to another team rather than fixing the issue
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William
(@wreid306) reported
@virginmedia Your customer service team are useless. Been on phone with them 3 times this week. What the hell am I paying for??!?! Just had to resort to phone hotspot! No doubt nothing will be done about it. Useless.
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Andrew Farmer
(@IamAndyFarmer) reported
@virginmedia I would like either an earlier date or to cancel and go to sky.
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Trevor Littlewood
(@TrevLittlewood) reported
@virginmedia Your online chat isn’t working, I guess you’re having issues just now but I’ve received an email saying you’re looking to up my bill by 50% as of next month which means I’m jumping ship.
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claire
(@clairec100) reported
@virginmedia hi, I think there’s an outage in my area - do I need to report this somewhere?
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Tiorzol
(@Tiorzol) reported
@virginmedia my WiFi is turbo slow and the support page of your website isnt working. Please help I got work to do.