Virgin Media Outage Report in Haverhill, Suffolk, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Haverhill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haverhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Haverhill, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Newmarket, Cambridge and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Newmarket |
Wi-fi | |
| Cambridge |
Internet | |
| Cambridge |
TV | |
| Halstead |
Internet | |
| Newmarket |
Internet | |
| Cambridge |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Haverhill, England
Latest outage, problems and issue reports in Haverhill and nearby locations:
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Matt
(@Troff1975) reported
from
Newmarket, England
@baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.
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alliorton
(@alliorton) reported
from
Milton, England
@martinsaxby @virginmedia They claim some are shit on the website but when I dialed 150 and pressed all the buttons it said they were all closed and hung up. So much for #workingfromhome 😔
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia Nope done your test. No good so I’m without any service til an engineer can attend.
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it
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Jenna Walker
(@Genevre2) reported
from
Stoke by Clare, England
@virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.
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alliorton
(@alliorton) reported
from
Milton, England
@jameslsaunders @virginmedia I switched a few months ago because they have terrible customer service and my broadband was infuriatingly flaky
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Lord Matthew Crawley
(@kendellcrawley) reported
from
Saffron Walden, England
@virginmedia I don't think I reached out to you. Just annoyed about how you treat loyal customers
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Simon Trimnell
(@STrimnell) reported
from
Saffron Walden, England
What is wrong with #virginmedia again tonight wifi slow and signal terrible been like it all week diet it out @virginmedia #virginmediadown
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia None of this answers the question of what happens when your service goes down.
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Chloe Hipwood
(@clowee) reported
from
Haverhill, England
Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia Just wanting to be able to talk to someone about the issue I have...!
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Rhiannon Lewis
(@RLewisTeacher) reported
from
Hinxton, England
@samcharters @virginmedia Their as bad as BT clearly!!!!
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gary forster
(@garyforster1) reported
from
Newmarket, England
@virginmedia Today registered devices empty then I reregistered my device kept saying register and now full again and still not working try again on 01/01/2021
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David Woodhouse #FBPE
(@dwmw2) reported
from
Great Bardfield, England
@treysis @noIPv6 @omnomis @virginmedia @tschaeferm @adam_as61 Nah, @AskCiti always used to be the only way to get competent customer service. At one point I almost took to using them first without even bothering to go through the proper channels first.
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Fred Freeman
(@redfred911) reported
from
Newmarket, England
@virginmedia A box opens on main page, saying this service isn’t available try again in a minute, 3 days I’ve had this now
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gary forster
(@garyforster1) reported
from
Newmarket, England
@Joshday27 @virginmedia I have had same problem left phone on loud speaker 2 hours app on windows not working use browser then it said to many devices wait till 1st Dec that was on 15th Nov because u can't get hold of no body waited untill then what happened I've got 4 same device and still won't play
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Newmarket, England
@virginmedia Hiya, I have just tried to log AGAIN that my broadband isn't working. Why is it you are more than happy to take my money but cant resolve the issue. That's 3 days now. All I am told is to run a diagnostic check. ITS NOT MY HUB
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James
(@jharm91) reported
from
Haverhill, England
@skirglepips @gayxchange04 @virginmedia @CherylHoleQueen It’s probably good to know that the xfactor is so produced that the good and the bad singers are often head hunted and told what to sing for good tv
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Conor
(@conorjamesos) reported
@virginmedia Ideally I wouldn’t want this to happen again, but it doesn’t look like anything will change will it? I’m not getting an answer as to why the service in Brighton is so appalling, and what Virgin are doing to rectify this. It’s really unacceptable.
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Stephen Marnick
(@StephenMarnick) reported
@virginmedia really not happy, you are an abysmal company right through to the very end..and very concerning too. Making my (thankfully) final payment to your indian customer call centre and i hear other callers personal details. I don't think you deserve to operate as a company.
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Sirj Singh
(@SirjeetSingh) reported
I actually think @virginmedia are worse than Ryanair to deal with. Such a poor firm. Never dealt with a Company as bad in my life.
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Vik
(@vikasnottm) reported
@virginmedia Your engineer has done it and said there is an issue and replaced the hub.. never returned again to check if issue resolved. I'm not wasting my time with u. Speed test has been done lots of times with speed dropping drastically every few minutes. #virginmediaisshite
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Andrew Molodoi
(@idrewdoughnut) reported
@virginmedia Yes, but it doesn’t show anything. I’m waiting since April 2020 for a fix for this issue, I’m always told the engineers are working hard to get it fixed in the next few days but it has been 11 months 😐 and now my service is completely down and there is no way to report it
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Andrew Molodoi
(@idrewdoughnut) reported
@virginmedia Services are still down and I can’t get to your support team to report this
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Ethan
(@EthanCahill198) reported
@virginmedia getting really slow wifi in Manchester pay for 500 pack only getting 5 on download upload is 30 mb
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Andrew Greenham
(@GreenhamAndrew) reported
@virginmedia Speaking with Collections now, a lady called Lynne, who says she cannot help with my credit score???????? If @virginmobile have told Equifax i am not paying, WHEN I AM, how can this be resolved??????? I NEED MY PHONE AND SIM WORKING, This has been ongoing for 3 months
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia No issues detected but both TVs have same issue
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Journojulz (*may contain traces of optimism)
(@Journojulz) reported
@virginmedia You do not need to set an 11 digit password number to register a number for virgin mobile. I did it yesterday and knew to write down passwords.