Virgin Media

Virgin Media Outage Report in Haverhill, Suffolk, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Haverhill, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Haverhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Haverhill, Suffolk, England 04/25/2025 15:00

April 25: Problems at Virgin Media

Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Haverhill, Suffolk, England

The most recent Virgin Media outage reports came from the following cities: Cambridge and Halstead.

Loading map, please wait...
City Problem Type Report Time
United KingdomCambridge Internet
United KingdomCambridge Internet
United KingdomCambridge TV
United KingdomCambridge Phone
United KingdomHalstead Internet
United KingdomCambridge E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Haverhill, England

Latest outage, problems and issue reports in Haverhill and nearby locations:

  • SmithS4dtpt98nv Nick Smith (@SmithS4dtpt98nv) reported from Sawston, England

    @virginmedia I’ve tried to make a complaint about pay per view for the boxing last night. Unable to via web site. Can I except a refund for the poor service

  • Chezzyp68 Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England

    @virginmedia I have a TV, phone and broadband package that I wish to cancel

  • iancutting77 Ian Cutting (@iancutting77) reported from Newmarket, England

    @virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it

  • garyforster1 gary forster (@garyforster1) reported from Newmarket, England

    @virginmedia Today registered devices empty then I reregistered my device kept saying register and now full again and still not working try again on 01/01/2021

  • Genevre2 Jenna Walker (@Genevre2) reported from Stoke by Clare, England

    @virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.

  • redfred911 Fred Freeman (@redfred911) reported from Newmarket, England

    @virginmedia A box opens on main page, saying this service isn’t available try again in a minute, 3 days I’ve had this now

  • BenThapa82 Ben Thapa (@BenThapa82) reported from Saffron Walden, England

    @virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.

  • pgull1975 Paul Gull (@pgull1975) reported from Saffron Walden, England

    @virginmedia I’ve spoken to someone who had previously chased this for me and he is still waiting on confirmation of change to residential property. He did say that once confirmed there could be another two weeks before installation. Will I be compensated for lack of service?

  • iancutting77 Ian Cutting (@iancutting77) reported from Newmarket, England

    @virginmedia Just wanting to be able to talk to someone about the issue I have...!

  • BenThapa82 Ben Thapa (@BenThapa82) reported from Saffron Walden, England

    @virginmedia None of this answers the question of what happens when your service goes down.

  • jharm91 James (@jharm91) reported from Haverhill, England

    @skirglepips @gayxchange04 @virginmedia @CherylHoleQueen It’s probably good to know that the xfactor is so produced that the good and the bad singers are often head hunted and told what to sing for good tv

  • clowee Chloe Hipwood (@clowee) reported from Haverhill, England

    Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled

  • STrimnell Simon Trimnell (@STrimnell) reported from Saffron Walden, England

    What is wrong with #virginmedia again tonight wifi slow and signal terrible been like it all week diet it out @virginmedia #virginmediadown

  • alliorton alliorton (@alliorton) reported from Milton, England

    @martinsaxby @virginmedia They claim some are shit on the website but when I dialed 150 and pressed all the buttons it said they were all closed and hung up. So much for #workingfromhome 😔

  • alliorton alliorton (@alliorton) reported from Milton, England

    @jameslsaunders @virginmedia I switched a few months ago because they have terrible customer service and my broadband was infuriatingly flaky

  • Chezzyp68 Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England

    @virginmedia Hiya, I have just tried to log AGAIN that my broadband isn't working. Why is it you are more than happy to take my money but cant resolve the issue. That's 3 days now. All I am told is to run a diagnostic check. ITS NOT MY HUB

  • Troff1975 Matt (@Troff1975) reported from Newmarket, England

    @baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.

  • BenThapa82 Ben Thapa (@BenThapa82) reported from Saffron Walden, England

    @virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.

  • Chezzyp68 Cheron Phillips🇧🇧 (@Chezzyp68) reported from Newmarket, England

    @virginmedia I'm trying to contact yourselves in order to find details to cancel my contract. You don't answer the phone, the website doesnt work with any of the links sent. The chat sends me around in circles. I have trying for a week now. Need help. Thanks

  • garyforster1 gary forster (@garyforster1) reported from Newmarket, England

    @Joshday27 @virginmedia I have had same problem left phone on loud speaker 2 hours app on windows not working use browser then it said to many devices wait till 1st Dec that was on 15th Nov because u can't get hold of no body waited untill then what happened I've got 4 same device and still won't play

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GTG_life GamesTechGeek (@GTG_life) reported

    @virginmedia Broadband and home phone down in the Ml4 2 area. Home schooling and working from home now having to be done via mobile.

  • AlisonBenson2 Alison Benson 💙 (@AlisonBenson2) reported

    @virginmedia just had a call from someone who I think was a scammer. I assume if you call me you will go through my security questions? He said there was a problem with my WiFi and said I could use a CLSID to verify he was from Virgin

  • ChrisJDaly Chris Daly (@ChrisJDaly) reported

    @virginmedia I was on the phone the other day for 2 hours and 47 minutes, when they finally answered and I was explaining what the issue was, the woman on the phone got all snotty with me and hung up! I should've cancelled then!

  • PeopleofLeeds Mike of Leeds (@PeopleofLeeds) reported

    @missradders @virginmedia When Branson sold Virgin Media to Libert Global it slowly has just gone downhill from my personal experience I have no idea on the business and tech side. Just purly as a customer. I ditched mine months ago they basically could never fix a fault in our street for ever

  • graceneal1990 Grace Neal (@graceneal1990) reported

    @virginmedia What is the number to get through to customer service?

  • LouisaLegg Louisa Legg (@LouisaLegg) reported

    @virginmedia I appreciate your quick replies but my frustration and disappointment is growing! I have followed all advice you have issued and yet I have no confirmation or accountability of when this issue will be resolved! The speeds I’ve shared both wireless abs wired indicate

  • LouisaLegg Louisa Legg (@LouisaLegg) reported

    @virginmedia It is automated service 0345 454 1111 that advises a problem in our postcode area, it said it would be fixed by 3.45pm. It has said this for 10 days in a row and I suspect is incorrect. Can you please confirm?

  • realjohnmurphy John Murphy (@realjohnmurphy) reported

    @missradders @virginmedia Do you have evidence from your new provider that they said that the rolling contract would be cancelled with the switch? If not, you might be in a bit of trouble, because I don’t see why it would be, in the case of broadband.

  • rodgers_ne Joseph Rodgers (@rodgers_ne) reported

    @virginmedia I have checked everything but in several complaints and I’m honestly sick of the service I haven’t had one day without having to use my 4G. at home because nothing will load on the internet service you are providing

  • GordonBaillie14 Gordon Baillie (@GordonBaillie14) reported

    @virginmedia Is there an issue with contacting your helpline? Call continues to be disconnected after a few seconds.