Virgin Media Outage Report in Stoke by Clare, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke by Clare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke by Clare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stoke by Clare, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Halstead |
Internet | |
| Halstead |
Internet | |
| Halstead |
TV | |
| Halstead |
Total Blackout | |
| Halstead |
Total Blackout | |
| Halstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stoke by Clare, England
Latest outage, problems and issue reports in Stoke by Clare and nearby locations:
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
More @virginmedia issues again this evening. I have no broadband. Website says no TV but broadband is ok. Not for me. Honestly I paid for 3 months when I wasn’t in the UK. When I return to the UK, I’ve had more issues than it’s worked! Surely I need some refund now?!
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Nikki Treweek
(@NikkiTreweek) reported
from
Dalham, England
@virginmedia My Virgin broadband has gone down again. I tried calling you guys but just got cut off! I’m in Hertford SG14 3AN
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
I didn’t seem to have issues with my @virginmedia broadband today (didn’t try the TV) but now it’s meant to be fixed, mine has gone down!
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
And broadband gone down again this afternoon @virginmedia. Will these intermittent outages be sorted after BH weekend? Not always looking at my phone so no idea of it’s been on and off all day. I imagine yes. Why is @BBCNews only reporting the Vodafone broadband issues?
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James
(@jharm91) reported
from
Haverhill, England
@skirglepips @gayxchange04 @virginmedia @CherylHoleQueen It’s probably good to know that the xfactor is so produced that the good and the bad singers are often head hunted and told what to sing for good tv
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Becky
(@beckycanfield) reported
from
Dalham, England
@virginmedia please sort out the broadband issues. Some of us work from home and have payroll to do. It’s going to be a late night if you eventually get it back on today 😭
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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Lee Rainbow
(@leespursrainbow) reported
from
Dalham, England
@virginmedia This has crashed again although no lights on any of the boxes or pod - try to call and can’t get through - try to use the app to see if there is an outage and that isn’t working either….sort it out as trying to WFH
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Johann de La Palma 🇺🇦🇮🇨🇪🇸🇪🇺🇬🇧🇵🇱
(@VonLaPalma) reported
from
Dalham, England
Where is our Internet, @virginmedia? AL2XXX Your status page is not working either.
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia broadband down again . Now everyday for the last week. I can’t work with out it. LU2 area.
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia 😩. Down again… I’ve work to do, emails to send .. stuff that can’t wait. When’s it going to be back up?
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Angela Duncan ⭐️⭐️
(@ange_duncan) reported
from
Dalham, England
@virginmedia trying to explain to my boss for the 2nd time today that I can’t work due to internet issues - come on Virgin paying for a service that’s currently useless !! #virginmedia
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David Woodhouse #FBPE
(@dwmw2) reported
from
Great Bardfield, England
@treysis @noIPv6 @omnomis @virginmedia @tschaeferm @adam_as61 Nah, @AskCiti always used to be the only way to get competent customer service. At one point I almost took to using them first without even bothering to go through the proper channels first.
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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🎀･ﾟ✩ 𝐵𝑒𝒿𝑒𝓌𝑒𝓁𝓁𝑒𝒹 𝒫𝓇𝒾𝓃𝒸𝑒𝓈𝓈 ✩･ﾟ🎀
(@LadyNajaGirl) reported
from
Dalham, England
@virginmedia hi guys, do you have any updates for the issues in Bedfordshire? I’m using my mobile data to work which isn’t ideal! Thanks so much.
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bradley
(@bradley_Avery18) reported
from
Dalham, England
@virginmedia Will you be offering account credit for us customers affected during the outage of the broadband?
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Jenna Walker
(@Genevre2) reported
from
Stoke by Clare, England
@virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.
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Dan ☯︎🏴
(@DanLewis1999) reported
from
Dalham, England
Fix your ******* wifi @virginmedia
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Chloe Hipwood
(@clowee) reported
from
Haverhill, England
Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled
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Rob Clarke
(@RobClarkeType) reported
from
Dalham, England
@virginmedia Virgin Media treat their customers abysmally. Never ever offer compensation for loss of internet.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richie
(@Itsjustahorse) reported
@virginmedia I would but you lot keep phoning me, selling me a deal and then going back on it. Decided I'd had enough and gave my notice, retentions call and sell me another deal but still not got it.... VM's Customer Service has been a falling for a while now 😔
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Tehsin Khan
(@TehsinKhanUK) reported
Got disconnected twice and cut off myself once..that's what happens when you're on WhatsApp whilst on in the call queue. Virgin Media is quite unique. It has great products in my opinion. Their broadband is the best. Their customer service however is appalling.
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Luke Shakey Thompson
(@ShakeyTheYid) reported
@virginmedia Yeah, another way of you not resolving issues, great. Now we can be overcharged for services and products that are faulty, with new ways to be ignored, whilst being fully charged. Absolute charlatans.
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Dave
(@Dave27248843) reported
@virginmedia Reliable WiFi!! I’ve tried numerous times to get through to the tech support as ours drops out and we never hit the speeds advertised in the ultimate ooomph bundle. Takes at least 1 hour to get a response and they just say factory reset. Please advise on official complaint
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James Wood QC
(@James_Wood_QC) reported
@virginmedia I Would binge if only you would send me the unlimited use SIM card you promised and which I’ve been paying for since December. Have hung onto phone for in excess of 20 hours, each time to be passed to others. Covid can no longer be used as an excuse for your terrible service
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Sarah Armstrong
(@SarahAr85529859) reported
@virginmedia you really need to sort it out. I apparently upgraded two weeks ago... Worse than when we started. Still awaiting an engineer call that I was told would happen within 4 hours... At 9am. YOU ARE NOT PROVIDING WHAT I PAY FOR. Please terminate my contract immediately.
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Ryan darling
(@Ryandarling13) reported
@PD_1972 @virginmedia I'm in the same boat mate , Frustrating ! Hope you get a fix 🤞
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Freeman 🤷🏻♂️
(@bradfreeman123) reported
Yet again, your internet service with full connection is **** @virginmedia I’ve done troubleshooting there’s no problems and I’ve spoken to your team and nothing can be done. Just fix your ****.
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Sarah Barrett
(@sarmar3105) reported
@virginmedia what is going on with your Internet? Its terrible at the moment? You send us a letter informing us your upping our bill yet your services get worse how does that work 🤔
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Tim Morris
(@TimMorris) reported
Can’t believe how utterly useless @virginmedia have been this week. More than seven years of positive customer loyalty shattered.