Virgin Media Outage Report in Stoke by Clare, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke by Clare, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stoke by Clare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stoke by Clare, England
Latest outage, problems and issue reports in Stoke by Clare and nearby locations:
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CLAIRE WALMSLEY
(@MissClaireW) reported
from
Halstead, England
@O2 Yeh you keep replying to people with this, & yet the link you sent either directs back to social media, or continues the issue of login problems... so... ?? @virginmedia @O2
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
@11_konrad @virginmedia Well, I’m in a contract now. Been very good for me until the past few days. Potentially moving home in a few months so I will cancel the contract and change provider then.
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Jenna Walker
(@Genevre2) reported
from
Stoke by Clare, England
@virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.
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Angela Duncan ⭐️⭐️
(@ange_duncan) reported
from
Dalham, England
@virginmedia trying to explain to my boss for the 2nd time today that I can’t work due to internet issues - come on Virgin paying for a service that’s currently useless !! #virginmedia
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Dan ☯︎🏴
(@DanLewis1999) reported
from
Dalham, England
Fix your ******* wifi @virginmedia
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia 😩. Down again… I’ve work to do, emails to send .. stuff that can’t wait. When’s it going to be back up?
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🎀･ﾟ✩ 𝐵𝑒𝒿𝑒𝓌𝑒𝓁𝓁𝑒𝒹 𝒫𝓇𝒾𝓃𝒸𝑒𝓈𝓈 ✩･ﾟ🎀
(@LadyNajaGirl) reported
from
Dalham, England
@virginmedia hi guys, do you have any updates for the issues in Bedfordshire? I’m using my mobile data to work which isn’t ideal! Thanks so much.
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
@virginmedia do me a favour, just send me a new router please! Sick of intermittent broadband. Takes too long to get through to tech adviser so it’s back working by the time I speak to someone so they detect no issues!
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
And broadband gone down again this afternoon @virginmedia. Will these intermittent outages be sorted after BH weekend? Not always looking at my phone so no idea of it’s been on and off all day. I imagine yes. Why is @BBCNews only reporting the Vodafone broadband issues?
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Johann de La Palma 🇺🇦🇮🇨🇪🇸🇪🇺🇬🇧🇵🇱
(@VonLaPalma) reported
from
Dalham, England
Where is our Internet, @virginmedia? AL2XXX Your status page is not working either.
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Rob Clarke
(@RobClarkeType) reported
from
Dalham, England
@virginmedia Virgin Media treat their customers abysmally. Never ever offer compensation for loss of internet.
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
I didn’t seem to have issues with my @virginmedia broadband today (didn’t try the TV) but now it’s meant to be fixed, mine has gone down!
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Becky
(@beckycanfield) reported
from
Dalham, England
@virginmedia please sort out the broadband issues. Some of us work from home and have payroll to do. It’s going to be a late night if you eventually get it back on today 😭
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bradley
(@bradley_Avery18) reported
from
Dalham, England
@virginmedia Will you be offering account credit for us customers affected during the outage of the broadband?
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
Just as well I get decent mobile reception so I can keep contacting @virginmedia every time I have an issue.
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
More @virginmedia issues again this evening. I have no broadband. Website says no TV but broadband is ok. Not for me. Honestly I paid for 3 months when I wasn’t in the UK. When I return to the UK, I’ve had more issues than it’s worked! Surely I need some refund now?!
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Lee Rainbow
(@leespursrainbow) reported
from
Dalham, England
@virginmedia This has crashed again although no lights on any of the boxes or pod - try to call and can’t get through - try to use the app to see if there is an outage and that isn’t working either….sort it out as trying to WFH
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Chloe Hipwood
(@clowee) reported
from
Haverhill, England
Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled
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Nikki Treweek
(@NikkiTreweek) reported
from
Dalham, England
@virginmedia My Virgin broadband has gone down again. I tried calling you guys but just got cut off! I’m in Hertford SG14 3AN
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia broadband down again . Now everyday for the last week. I can’t work with out it. LU2 area.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Memory Sibanda
(@SibandaMs) reported
@virginmedia my internet is not working, l have tried every technique but it is not working.
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Izzy
(@izzyhayward) reported
@virginmedia I'm crying, this service is so bad & frustrating. Just trying to get a replacement for 7yr old TiVo but had rude salesman instead. Been on hold for 1hr 45m now. Enough now. Sort it out.
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StevenNott
(@StevenNott) reported
from
Cwmbran Central, Wales
@chloemphoto @virginmedia If it connects to other WiFi networks from the same source ie @virginmedia then the problem is within your router itself and not any device connected to it. Your router is faulty and needs replacing. You said yourself that the router is faulty and goes offline if even moved.
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Red and White Stripe
(@rednwhite1889) reported
@virginmedia I have two different points in the house. One in the dining room and one in a downstairs office. Tried both and I have issues with both. Its currently in the dining room which is free of obstruction. Works better in this position but ill inexplicably lose connection over WiFi
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The Saturnyne
(@TheSaturnyne) reported
Dear @virginmedia your online chatbot and customer service is the worst I’ve ever experienced. Whoever made you the Terri Triage BOT should give you a refund and the stock answers of your support team do not encourage enthusiasm. All I want to do is sort out my mums sim payments!
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IsayIsayIsay
(@IsayIsayIsay1) reported
@virginmedia @virginmedia Have spent hours holding on the phone and awaiting for help on chat since Monday ! I need help with my account ! Other companies are managing this much better snd yet you are a communication company ! Please help !
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Dan Campbell
(@danielc52563306) reported
@virginmedia Wasted more than 14 hours over 2 days trying to speak to your retentions team on online chat and phone. I’ve never experienced such a poor customer service team in all my life. Still waiting on a response to the complaint I raised, but doubt I’ll ever get a response.
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iulia marinela
(@marinela_iulia) reported
@virginmedia Already another Gabi that does not hear me and put me on hold I think it's a problem with virgin media and everytime I try to speak to someone I'm being ignored
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Red and White Stripe
(@rednwhite1889) reported
@virginmedia I've used your app. It states its 'great' in all areas. But I beg to differ. Never been offered a booster
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Liam Broadfoot
(@LiamBroadfoot) reported
@virginmedia talk to someone about my complaint. You've emailed me saying you tried to reach me, which you didn't, I've had no missed calls and only have my mobile listed with you. I've been told multiple times that you don't have a complaints team to stop me even talking to them. Crazy.