Virgin Media Outage Report in Sudbury, Suffolk, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
||
| Colchester |
Internet | |
| Colchester |
TV | |
| Braintree |
Internet | |
| Colchester |
Internet | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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❤Gemma❤
(@CordenGemma) reported
from
Colchester, England
@virginmedia when will we have normal service again.
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JJ_phoenix
(@jj_phoenix66) reported
from
Colchester, England
@virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
Terrible service keeping me waiting for an hour by @virginmedia
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
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Jimmy Regan
(@jimaxyn) reported
from
Colchester, England
@virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia just joined virgin got sim today already want to leave after poor customer service via text told I’m confused and want a manager to call or I will leave told to leave then
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@AlanWhitaker83 @virginmedia Terrible staff terrible service and not getting to cancel an accounting only opened today but due to poor customer service I want out!!! Told call back Saturday
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia So what is happening I want to cancel my account
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Helen Limbrey
(@helenlimbrey) reported
@virginmedia please advise how we can talk to a person not a bot - phone + chat online no good. Paying for 350mb and consistently getting under 20mb. WFH x2 and this means we currently cannot do our jobs. Extremely frustrating trying to get hold of someone?! Please help ASAP.
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Simon Davidson
(@TVSimes) reported
My @virginmedia internet connection keeps dropping out today and my Alexa echo has the jitters. This is very unusual as their internet service is normally very stable.
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ben mcgrath
(@1life_liveit15) reported
@virginmedia Once we got through the cancellations lady she advised that to cancel the WiFi element only it would mean payments increase and there’s be a disconnection fee and to cancel the whole thing it’s be a massive fee. Just mixed messages all the time. Really really poor service.
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martin wilson
(@mmm14mmm) reported
@virginmedia Due to changing contracts there seems to be total confusion. It seems that you have cut off my phone line, my Internet was down 4 times yesterday and I have ongoing problem with my TV.
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Simon Goodyear
(@simon_goodyear) reported
@virginmedia Absolute cobblers! You can’t provide a service so you rip off customers!
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Grim
(@GrimlockePrime) reported
@virginmedia I have not had any help from any of your overseas support team they have spoken down to me & refused to book an engineer to come to check the issue. I have been disrespected because of my disabilities by them also Im honestly fuming. they have not helped at all just hung up on me
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Grim
(@GrimlockePrime) reported
@virginmedia about 60 seconds ago when the person said he was going to "transfer" me and they have just hung up on me for the third time today Im honestly getting extremely annoyed here the disrespect your overseas support staff give me due to my disability is digusting.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia My internet is still down more than 24 hours now this is ridiculous
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Alexa
(@alexawyrwicz) reported
Terrible service (including customer) from Virgin Media. 3 days of wifi and tv issues with a full DAY of no service. Not offered an apology or explanation or automatic compensation. Highly dissuade everyone from using them!!
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Shane
(@AwonMoor) reported
@virginmedia Done all that as you can see from other users there is an issue. I feel like you guys are not acknowledging what is going on it is frustrating and very bad customer service procedures… do better.