Virgin Media outages and service status in Sudbury, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Sudbury, including 0 direct reports.
- The most common problems reported in this area mention E-mail, Internet, and Phone.
- E-mail (33%)
- Internet (33%)
- Phone (33%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 12: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sudbury, England
The most recent Virgin Media outage reports came from the following cities: Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester
|
Internet | 8 days ago |
Community Discussion
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Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Steve Tovey (@steevXIII) reported from Colchester, EnglandAnyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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Jimmy Regan (@jimaxyn) reported from Colchester, England@virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake
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CK|Fitness (@DjOoooosch) reported from Braintree, England@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Laura Stevens (@princess_boo148) reported from Colchester, England@virginmedia That's achieving nothing. What's the point in WiFi if it's not gona work. Can't get through on phone and get any help at all. Absolutely appalling service and il now be taking this further
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Mark Hayton (@Da_Hayts) reported from Colchester, England@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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liz de oliveira (@lizdeoli) reported from Sudbury, England@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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Luke Redpath (@lukeredpath) reported from Colchester, England@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia Sort of, but I had trouble logging in as it uses an old email address that I no longer use.
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kenny wilson (@kennythekilt) reported from Colchester, England@AlanWhitaker83 @virginmedia Terrible staff terrible service and not getting to cancel an accounting only opened today but due to poor customer service I want out!!! Told call back Saturday
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Laura Stevens (@princess_boo148) reported from Colchester, England@virginmedia It worked for a couple of hours last night and now back to not working this morning
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Leeza Morley (@leezaloops) reported from Colchester, England@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia I was supposed to get texts telling me what was going on. Instead I have had to do the chasing. My system is still not working.
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Julian Joyce (@starbuck2003) reported from Elmstead Market, England@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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EmmaRoseHarvey (@Emma96Harvey) reported from Colchester, EnglandMeant to be working from home but that is going so well that I've now go to go into the office for the afternoon... Thanks for being the worst ISP @virginmedia
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JJ_phoenix (@jj_phoenix66) reported from Colchester, England@virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!
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be kind and be nice. (@robinsontonyLIR) reported from Colchester, England@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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Simon Folkard (@FolkardSimon) reported from Colchester, England@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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Steve Tovey (@steevXIII) reported from Colchester, England@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jacob (@jacsal2244) reported@virginmedia I’ve had no WiFi for over a week now and everyone fix date gets pushed, I’ve now blew through my data like how are people meant to work and stuff??
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Ruth Whalley (@Leftdoubleclick) reported@virginmedia My iron tripped out. We got everything up and running again, but no internet, no landline, no fire to, no sound bar.we rang you for help. You said you would send an engineer at around 7pm this evening. This is very poor service.
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Alex DM || ⭐ || (@Xoman08) reported@PitRucker99 @Starlink The UK is not that bad. Spain is much worse. People pay €49 / month for internet. The problem in the UK is lack of "physical options" but it is getting better: 1. Virgin Media (cable) 2. BT - Telephone lines - ADSL - Fiber optic 3. Three - 5G modem 4. Starlink
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simon withers (@KalEl_WBS) reported@virginmedia I’m tired of repeating myself, I’ve sent multiple DMs to you and you never reply.
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Matt (@Ochai_Muse) reported@virginmedia @Bomber19631 Sky sports + channels not working whats going on
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Dan Kitwood (@dkitwood) reported@virginmedia @virginmedia Shall I start posting screengrabs of the conversation I had with your customer service representative on here? Or are you going to reply?
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Yampy Yamyam (@YampyYamYam) reported@biggle1908 Bloody awful. Been with virgin media for years. Last 12 months internet constantly crashing or really slow andthey doubled our renewal . Ditched them for EE. 24 quid a month with great speed
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.Bad (@Badmufc) reportedHey @virginmedia My nets been down since 10 o'clock last night got any information on anything at MK42 8TS. Can't even make a phonecall to VM 😭
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Andrew ☺️ (@Andync93) reported@shaggydudley @virginmedia Awful 🙄
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Dogred (@PaulBen29353194) reported@biggle1908 Virgin media will be very helpful when you want to join but you’ll regret it when there’s a problem or you want to leave, their customer service is probably one of the worst in the industry imo.