Virgin Media outages and service status in Sudbury, England

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sudbury, England

The most recent Virgin Media outage reports came from the following cities: Colchester.

City	Problem Type	Report Time
Colchester	Phone	2 days ago
Colchester	E-mail	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

• 
  CK|Fitness (@DjOoooosch) reported 4 minutes ago from Braintree, England

  @virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.

• 
  Theresa Higgins (@theresahiggins) reported 5 minutes ago from Colchester, England

  @virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.

• 
  2 Fingers Rampant (@2FingersRampant) reported 6 minutes ago from Colchester, England

  @virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.

• 
  m (@leipperm) reported 8 minutes ago from Braintree, England

  @virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .

• 
  Leeza Morley (@leezaloops) reported 15 minutes ago from Colchester, England

  @virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!

• 
  Simon Folkard (@FolkardSimon) reported 16 minutes ago from Colchester, England

  @virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.

• 
  kenny wilson (@kennythekilt) reported 17 minutes ago from Colchester, England

  @virginmedia So what is happening I want to cancel my account

• 
  kenny wilson (@kennythekilt) reported 24 minutes ago from Colchester, England

  @AlanWhitaker83 @virginmedia Terrible staff terrible service and not getting to cancel an accounting only opened today but due to poor customer service I want out!!! Told call back Saturday

• 
  Steve Tovey (@steevXIII) reported 34 minutes ago from Colchester, England

  @virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.

• 
  ¢σℓℓєттє ℓуηη мσσяє♥ (@ColletteLynn_) reported 36 minutes ago from Great Horkesley, England

  @Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice

• 
  Theresa Higgins (@theresahiggins) reported 36 minutes ago from Colchester, England

  @virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.

• 
  Michael Gaga-Hale (@MichaelGagaHale) reported 37 minutes ago from Colchester, England

  @virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.

• 
  CK|Fitness (@DjOoooosch) reported 39 minutes ago from Braintree, England

  @virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.

• 
  Richard Martin (@gunsmoke70) reported 45 minutes ago from Colchester, England

  @virginmedia what’s the issue with the service in colchester CO2 area

• 
  Chris Green (@Greenking66) reported 45 minutes ago from Colchester, England

  @virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.

• 
  RUSSELL WALKER (@RUSSELL91779006) reported 46 minutes ago from Colchester, England

  @IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.

• 
  Steve Tovey (@steevXIII) reported 46 minutes ago from Colchester, England

  Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?

• 
  Simon Folkard (@FolkardSimon) reported 57 minutes ago from Colchester, England

  @virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.

• 
  kenny wilson (@kennythekilt) reported 57 minutes ago from Colchester, England

  @virginmedia just joined virgin got sim today already want to leave after poor customer service via text told I’m confused and want a manager to call or I will leave told to leave then

• 
  Luke Redpath (@lukeredpath) reported 58 minutes ago from Colchester, England

  @virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ali Dalton (@alidalton) reported 6 minutes ago

  In 2017 I was the first designer at a UK fintech startup now valued at $100m+, with 500+ employees across 60 countries. It was just me, two founders, and two others in a room in London. The work wasn't a redesign. It was branding and the early flows for a payments platform. Nobody in that room called it design strategy. It was five people deciding how the product should work before there was a product. Then I spent almost a decade in the corporate world. Citibank, Mercedes, NatWest, Virgin Media. Products used by 50M+ people. £11M NPV on one project. That world taught me systems thinking, rigour, how to make a decision that survives fifteen stakeholders and a compliance review. It also taught me that six months to ship a signup flow is not a law of physics. It's a byproduct of the org chart. Most funded founders assume those two things come as a package. That if you want big company craft you have to accept big company timelines. You don't. The thinking travels. The process doesn't have to. I didn't leave because the work was bad. It was the best training I could have asked for. I left because I wanted the room of five again. Take everything those companies taught me and run it my way. No six week kickoff. No deck to justify a deck. A way founders can actually work with. So I started my studio last year. 5+ projects since across Fintech, publishing, agri-tech, and two founders launching their brands from zero. It's graft. But it's my graft now. If you're funded, building, and the product works but the numbers don't - that's the exact problem I spend my days on.

• 
  Scarlett Shaw (@ScarlettShaw) reported 9 minutes ago

  The one touch switch for broadband might sound like a good idea but here’s something they don’t mention. When you leave @virginmedia , the email address you’ve had for 30 years is deleted. So you have to spend hours and hours changing login details on everything. It’s so stupid.

• 
  Richard Bignell (@NothingLane) reported 9 minutes ago

  @trapdoor456 @virginmedia Nope, but much the same story. Dumped useless Virgin years ago. Now with @zeninternet. Once you start a contract, the price NEVER increases. They're a UK company, so absolutely no overseas call centres and the tech service has been first class.

• 
  Andrea ™ 🏳️‍🌈 (@I_am_Leighton_) reported 14 minutes ago

  Apparently to change to a new contract within @virginmedia they have to leave me with no tv etc for 4 days even though I’m already with them. I’ve never heard anything more ridiculous. Think I’ll be just be cancelling. Keep your renewal offer lol joke of a company

• 
  Boxing and Realtalk (@SexyBoxing1) reported 15 minutes ago

  @ReturnofColin2 @virginmedia customer service

• 
  🌈april🐾 (@77razr) reported 16 minutes ago

  Im back online. Spent hours troubleshooting our new router which was only doing Ethernet and not wireless. I lug my pc downstairs to check the settings. OUR PRINTED PASSWORD IS MISSING TWO ******* CHARACTERS **** VIRGIN MEDIA **** YOU

• 
  Eternal Elneny (@eternalelneny) reported 17 minutes ago

  @virginmedia With all due respect, the engineers have been there all day, I saw two of them having a 40 minute lunch break at 10am at Greggs. Can you push these engineers to get this completed today? Compensation isn’t a valid response to not being able to work - ridiculous service

• 
  Pari Passu Newsletter (@PariPassu_Rx) reported 19 minutes ago

  Telefónica and Liberty Global are looking at ways to bring down the £22bn debt pile at Virgin Media O2, their UK joint venture, after a sharp sell-off in the company's bonds. A roughly $925mn unsecured note fell to as low as 57 cents on the dollar this week, down from about 78 at the start of July, and even the senior secured paper slipped. The measures under discussion include cutting the expected £200mn dividend, pulling back capex, and reducing headcount.

• 
  Moots (@JJMootts) reported 20 minutes ago

  I swear @virginmedia have to be the most frustrating company to deal with ever!! Absolutely useless customer service.

• 
  pxk (@paynexkillerYT) reported 31 minutes ago

  Internet is down AGAIN. @virginmedia