Virgin Media Outage Report in Sudbury, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Jenna Walker
(@Genevre2) reported
from
Stoke by Clare, England
@virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David
(@dave_caller) reported
@virginmedia Yes, also done that with the same outcome. Done all tests, turned off and on the router, reset the router with the pin button and even tried to use an Ethernet cable to my device and still the same issue. It’s been like this since I woke up this morning.
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Sam Selby
(@SamSelby70) reported
@martineggleston @virginmedia Sick to death of them. Tried to cancel as they changed my service. Either cant get through or I get promised a call back that never happens. 🤬🤬🤬🤬🤬
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hammy
(@hammy434) reported
@virginmedia I have got a reply from someone at VM there now but they’ve been no help, just say the issue is being looked into but no fix date or any information. This isn’t good enough. This has been going on for months. You aren’t providing the service we are paying for.
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chandrika kanabar
(@chand58) reported
@virginmedia have been a virgin media customer for a long time. Now I'm counting days till my contract ends and go elsewhere. Very disappointed as no promises kept. They just rinse you big time
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Matt
(@Matt48200234) reported
@virginmedia I have replied and sent numerous emails to numerous people on your team, I have called and been told you will call back which you never do.I am fed up of having to contact and chase you for my money.I have shared everything I have with your team and no one has answers.
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Nick🌟
(@xNickStar) reported
@virginmedia They were asking us to change some devices to 5 GHz and some to 2.4 GHz from the app. Firstly, they were unfamiliar with the app so they didn’t actually know how to do this. Secondly, we have Google Wifi anyway. And thirdly, this *does not solve the issue* of the wifi dropping??
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Danielle 🦒🧡
(@Dani_ellex) reported
@virginmedia HOW MANY WAYS CAN I COMPLAIN TO YOU! I have tried every way and you just tell me you have closed my complaint as unable to contact me. You are talking total Cow Poo! You haven’t tried to call me!
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Matthew Davies
(@spoonieAB3) reported
@virginmedia help needed. Went to the Netflix channel and there was an email address in the login box that doesn’t belong to anyone in the house. How could it have got there?
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nexra
(@n3xra) reported
@MissVJFxx @virginmedia i literally can’t even ply imssg 8ball bc its so slow😭 we literally have like the fibre one too
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megan
(@MegAbbott_) reported
Is @virginmedia internet down??