Virgin Media Outage Report in Sudbury, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
||
| Colchester |
Internet | |
| Colchester |
TV | |
| Braintree |
Internet | |
| Colchester |
Internet | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sort of, but I had trouble logging in as it uses an old email address that I no longer use.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.
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Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.
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be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.
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m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
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2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
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m
(@leipperm) reported
from
Braintree, England
@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia It is slow in all three of the devices I use.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@usukgoose @virginmedia Still issues with my system. Worked properly for a few minutes but back on slow .
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.
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Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Becki Abigail
(@BeckiAbigail) reported
@virginmedia I did and it's a joke. Issue since Weds,told will be fixed in 24h but not.Earliest you'll send a technician is Thursday!Having to cancel meetings as WFH is impossible,next week I'm forced to go to the office which is inconvenient.I'll be looking for cheaper and reliable supplier
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maya ✨ ******* and whoreticulturalist
(@mayapetitee) reported
@virginmedia Nope! But every other “down right now” site is reporting mass outages in virgin. Are you saying that you don’t even know you have an issue right now?
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Lee Randall
(@randallwrites) reported
@virginmedia A while back you said you'd send me three boosters, and you only sent one. Then an email promising a free upgrade and either more boosters or £100 credit. No info how to claim. I still have poor signal to one room of my not large flat. What can we do here?
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Timothy Cakebread
(@cakeyb2) reported
@virginmedia I’ve now been able to make booking for a technican on Monday but can you confirm that we will get compensation for the total loss of tv only given I’ve reported it last night via my complaint (c-0812221928). So by Monday it will be just under two full days after the 2 day limit
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zoe engstrom
(@zoe_engstrom) reported
@virginmedia All very well and good. I have just spoken to someone who said they’d call back if we got cut off as I’m in an area with intermittent signal. We got cut off. He hasn’t called back. I was in hold for half an hour. Suggestions?
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Lee Ramsay
(@TheLeeRamsay) reported
@virginmedia Is there any clarity on the issue? Do I need an appt or is it an outage? Thanks
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gordon harris
(@GordonARHarris) reported
@virginmedia Hi. Service down again in SL6, Maidenhead area. That is 4 days in a row now. The service status on your app does not show anything. What is going on ?
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James Farthing
(@jayfarthing) reported
@virginmedia Nope, no issues locally. Neighbour's Internet is fine. Web Diagnostic says a hub issue, hub says there is no upstream connection or that its blocked
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Timothy Cakebread
(@cakeyb2) reported
@virginmedia Thanks - called the number and the auto msg says there is a complex issue being worked on in the area (no change in a month) but the link in the text you send said there is no issues in the postcode (which one is right/wrong)
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👩🏾💻
(@tim_tand) reported
@virginmedia Yes, it says it’s all good but it is not. The WiFi is still not working.