Virgin Media Outage Report in Sudbury, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 02: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Total Blackout | |
| Colchester |
Internet | |
| Halstead |
Internet | |
| Colchester |
Wi-fi | |
| Halstead |
TV | |
| Halstead |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
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be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
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m
(@leipperm) reported
from
Braintree, England
@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
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Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
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Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.
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RUSSELL WALKER
(@RUSSELL91779006) reported
from
Colchester, England
@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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Darren Grove
(@Grovesy71) reported
from
Colchester, England
@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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gigslutz_david
(@Gigslutz_Radio) reported
@virginmedia your wifi is so bad my daughter can’t even join her zoom lessons, your support is horrific and now your customer care number doesn’t even work! #virginmedia #worstwifi
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Tom Thurston-Mathews
(@mrtommyt) reported
@virginmedia I’ve already had to pay out for a mobile Wi-Fi package to keep us going. What I want to know is what’s happening with this fault and will it really take a week to fix?
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ANFIELD SOUTH
(@SerendipityShah) reported
@virginmedia I have done this 12 times. Still nothing is resolved. You need to send an engineer out. My children have lost out on 3 days of school already. I am paying a premium for this service.
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Dave L
(@daveyboy_the_L) reported
@TalkTalk sent me texts & mail asking me to call up for a deal, as I am leaving for @virginmedia . I have called 3 days in a row to be told their ‘systems are down call back tomorrow’ after 6+ yrs as a customer why should I stay with them?
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Andy Campbell
(@andycampbell87) reported
Another day of attempting to get @virginmedia to answer a call. Awful customer service.
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Dad Of 3 But 1st For Me
(@dadof3but1st4me) reported
@virginmedia I'm trying to call your help line on 0345 454 1111 but it isn't working is there any other way to contact you or can you contact me?
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Arataka
(@Arataka29) reported
@virginmedia I was on a call for over an hour trying to cancel my contract and suddenly I could no longer hear the service rep.
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Pubs of Manchester
(@Pubs_of_Mcr) reported
@virginmedia Constant WiFi connection issues is making working from home impossible. WiFi drops out every day. Yet you've just increased my bill. If I could ever get through on phone I need to raise complaint, arrange compensation and get you to fix this issue. Can DM details if required
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Frankie Hurley-Peet
(@fhplovedollface) reported
@virginmedia Correction- she just took me off hold and hung up! Add that to my complaint. I am so mad. Why will no one just help me?
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double nutty
(@Charlie8032Ivor) reported
@virginmedia 1) I decided to give your customer service one last try, I have been on hold for an hour, spoken to 3 different departments and the last department tried to refer me back to a department I had previously spoken to.