Virgin Media Outage Report in Sudbury, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Braintree.
| City | Problem Type | Report Time |
|---|---|---|
 Braintree |
Internet | |
| Colchester |
Internet | |
| Colchester |
TV | |
| Colchester |
TV | |
| Colchester |
TV | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.
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2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Leia
(@leiatwit40) reported
from
Colchester, England
@virginmedia Still not working!!! Super slow
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sort of, but I had trouble logging in as it uses an old email address that I no longer use.
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be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.
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m
(@leipperm) reported
from
Braintree, England
@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.
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Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia It is slow in all three of the devices I use.
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m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@usukgoose @virginmedia Still issues with my system. Worked properly for a few minutes but back on slow .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anne Coates 🇪🇺 💙 🇺🇦
(@Anne_Coates1) reported
@virginmedia Your customer relations people were terrible last time I called
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JAllum
(@JohnAllum16) reported
@virginmedia No information whatsoever, but then that’s par for the course really. I check the service status links including the phone option of service status including the rinse and repeat instructions of check connections, reboot etc etc etc etc. No one actually takes ownership
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Tom Munday
(@mundaytom) reported
@virginmedia Hi - I've been trying to place a complaint with you for over a week now. Tried the webform three times, online chat, phone, twitter. How can I actually do this??
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kayleigh
(@kayleighello) reported
@virginmedia no there isn’t of course i’ve already checked! please, i don’t understand how you can’t locate the main issue even over the phone. communication and customer service is terrible. wouldn’t recommend virgin wifi to anyone!
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Jacky Debling
(@debling_jacky) reported
@virginmedia Resolution reply about broadband speeds? NOTHING to do with miss selling.They say they will keep the complaint open for 28 days - suggest I contact customer service if I am not happy with resolution- who I have already spoken to 5 times. I AM PAYING FOR SOMETHING I DIDN’T REQUEST
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Poman
(@poman3000) reported
@virginmedia Giving customers false expectations on a continuous basis is poor customer service so when is the 11th time line for service the service I am paying for
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Duke Of Anti-Growth Coalition
(@DukeOfHavoc) reported
@virginmedia I really think you should be ringing me at this point. I spent three hours on the chat box yesterday and this is the mess you've made. I will be looking to cancel if this isn't sorted.
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your GAL fam
(@nur3fsan) reported
@virginmedia They are telling me that your technicians are working on it and will be fixed within 24 hours. But they told me that before. it keeps repeating itself. One day I have it and the next day it cuts off. Intermittent signal issues, so basically its a never ending circle..
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kayleigh
(@kayleighello) reported
@virginmedia considering i have been talking to virgin media since 8am. it isn’t acceptable for every staff member to tell me a different reason for my issue whereas with sky they were informed about the services they provide and were for more helpful! shocking
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Marie Remy 🇺🇦🇪🇺🌍
(@_marieremy) reported
@virginmedia Hello, still no service - 19 hours now.