Virgin Media

Virgin Media Outage Report in Sudbury, Suffolk, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sudbury, Suffolk, England 01/24/2026 06:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

  • Genevre2 Jenna Walker (@Genevre2) reported from Stoke by Clare, England

    @virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.

  • lizdeoli liz de oliveira (@lizdeoli) reported from Sudbury, England

    @virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful

  • leezaloops Leeza Morley (@leezaloops) reported from Colchester, England

    @virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.

  • Da_Hayts Mark Hayton (@Da_Hayts) reported from Colchester, England

    Terrible service keeping me waiting for an hour by @virginmedia

  • DjOoooosch CK|Fitness (@DjOoooosch) reported from Braintree, England

    @virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.

  • leezaloops Leeza Morley (@leezaloops) reported from Colchester, England

    @virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @jasonkneen @virginmedia That page never seems to work for me.

  • starbuck2003 Julian Joyce (@starbuck2003) reported from Elmstead Market, England

    @virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!

  • ColletteLynn_ ¢σℓℓєттє ℓуηη мσσяє♥ (@ColletteLynn_) reported from Great Horkesley, England

    @Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice

  • MichaelGagaHale Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.

  • lizdeoli liz de oliveira (@lizdeoli) reported from Sudbury, England

    @virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!

  • Greenking66 Chris Green (@Greenking66) reported from Colchester, England

    @virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.

  • Greenking66 Chris Green (@Greenking66) reported from Colchester, England

    @virginmedia I done the scan and the signal upstairs is weak and very very slow😕

  • jj_phoenix66 JJ_phoenix (@jj_phoenix66) reported from Colchester, England

    @virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!

  • MichaelGagaHale Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄

  • Da_Hayts Mark Hayton (@Da_Hayts) reported from Colchester, England

    @virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡

  • MichaelGagaHale Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BabsSheKing Babs 🐝⌛️🦋 (@BabsSheKing) reported

    @virginmedia oh finally got through - it says there are no issues...

  • BabsSheKing Babs 🐝⌛️🦋 (@BabsSheKing) reported

    @virginmedia the service status link doesn't work :/

  • NeonBrown10 Neon-Brown (@NeonBrown10) reported

    @virginmedia Really? It’s been a whole neighbourhood issue for the last month. Put the boot on the other foot; if your home or work broadband had been down 7 times over the last month (for half a day/full day at a time) you’d be expecting an engineer to have appeared at least. Just sort it.

  • timborichens Timbo (@timborichens) reported

    @ofcom @virginmedia you have got to be joking Broadband and TV down yet again in BA11 4 area - that’s sixth or seventh time in last few weeks. Come on Ofcom surely you need to investigate?

  • james_sherwood_ James Sherwood (@james_sherwood_) reported

    @derrickca @virginmedia I cancelled Netflix because nine times out of ten I would get that ‘something went wrong. Please try later’ screen when I wanted to resume a binge. So it is definitely a Netflix problem and they are losing subscribers hand over fist.

  • arnie1984 James Arnold (@arnie1984) reported

    @virginmedia Write ok, maybe that's why I was being told to connect via the laptop or PC. Both of which we haven't got. Thanks for your time and help. I might just look around then on what's on offer elsewhere, even though Virgin is meant to be the best choice in our area.

  • ColinKnottPhot1 Colin Knott Photography (@ColinKnottPhot1) reported

    @virginmedia No chance, I’ve spent far too much time on the phone to you mob, this problem and the unreliable broadband. With @bt_uk for years, left for £££ reasons but you get what you pay for I guess! I’ll continue to highlight my issues on here until things are sorted.

  • willday79 Will Day (@willday79) reported

    @virginmedia once again the worst broadband in the world goes off seems to be at least twice a day

  • RefereeDegrees (Dr) Cyril Cornersley (@RefereeDegrees) reported

    Rough connection to wi-fi (@virginmedia), couldn’t connect on Skype to my exasperated solicitor. My feckless son was hogging for broadband, hosting an online webinar ‘Reading Iraq in Geonosis: Star Wars and Coalition Tours in a Forlorn 2001-2003’. Any help, @richardbranson?

  • Bappi37800092 Bappi (@Bappi37800092) reported

    @virginmedia Still doesn’t help me get to your services as you guys are intentionally cutting my phone while I wait in the queue. You guys are making it almost impossible to cancel. Can @BBCWatchdog please investigate and expose this wretched company