Virgin Media Outage Report in Sudbury, Suffolk, England

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sudbury, England

The most recent Virgin Media outage reports came from the following cities: Colchester, and Halstead.

City	Problem Type	Report Time
Colchester	Wi-fi	14 days ago
Colchester	Wi-fi	16 days ago
Halstead	Wi-fi	17 days ago
Colchester	E-mail	2 months ago
Colchester	Internet	2 months ago
Colchester	TV	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

• 
  Steve Tovey (@steevXIII) reported 1 minute ago from Colchester, England

  @virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.

• 
  m (@leipperm) reported 6 minutes ago from Braintree, England

  @virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .

• 
  kenny wilson (@kennythekilt) reported 9 minutes ago from Colchester, England

  @virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company

• 
  Richard Martin (@gunsmoke70) reported 10 minutes ago from Colchester, England

  @virginmedia what’s the issue with the service in colchester CO2 area

• 
  Steve Tovey (@steevXIII) reported 10 minutes ago from Colchester, England

  Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?

• 
  kenny wilson (@kennythekilt) reported 15 minutes ago from Colchester, England

  @virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back

• 
  kenny wilson (@kennythekilt) reported 17 minutes ago from Colchester, England

  @virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service

• 
  be kind and be nice. (@robinsontonyLIR) reported 18 minutes ago from Colchester, England

  @InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs

• 
  Theresa Higgins (@theresahiggins) reported 20 minutes ago from Colchester, England

  @virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.

• 
  Theresa Higgins (@theresahiggins) reported 26 minutes ago from Colchester, England

  @virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.

• 
  Mark Griggs (@Griggsy1968) reported 32 minutes ago from Colchester, England

  @virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!

• 
  2 Fingers Rampant (@2FingersRampant) reported 34 minutes ago from Colchester, England

  @virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.

• 
  Theresa Higgins (@theresahiggins) reported 34 minutes ago from Colchester, England

  @virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.

• 
  Graeson Laitt (@Laitty) reported 39 minutes ago from Colchester, England

  Great time for my internet to go down again. Third time this week @virginmedia #colu

• 
  m (@leipperm) reported 40 minutes ago from Braintree, England

  It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.

• 
  Darren Grove (@Grovesy71) reported 41 minutes ago from Colchester, England

  @virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer

• 
  Theresa Higgins (@theresahiggins) reported 47 minutes ago from Colchester, England

  @virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.

• 
  RUSSELL WALKER (@RUSSELL91779006) reported 48 minutes ago from Colchester, England

  @IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.

• 
  Theresa Higgins (@theresahiggins) reported 51 minutes ago from Colchester, England

  @virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.

• 
  Steve Tovey (@steevXIII) reported 54 minutes ago from Colchester, England

  @virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  chelsea. (@_chels1x) reported 6 minutes ago

  @virginmedia my tv connects to the wifi, but then says there’s no internet connection, so i cannot use things like netflix. what can i do to fix it?

• 
  KirstenA (@KAStandAlone) reported 10 minutes ago

  @virginmedia Did you read the post & the screenshot of the email claiming someone phoned me? I don’t think I’ve been this furious for a long time. I will not wait on hold another min. It’s been hours over weeks. I want to *cancel* my tv package. I’m not repeating myself for 5th time. DM me.

• 
  Adam Dent (@AdamDentPR) reported 11 minutes ago

  @virginmedia do you have an outage problem in Kenilworth Warwickshire?

• 
  Jay Cunning (@JayCunningDJ) reported 14 minutes ago

  @virginmedia Router installed 2 days ago and engineer found the external line faulty. No calls from anyone on when this will be fixed, sales rep not taking my calls and customer service waiting time is a joke. If it's not sorted soon I'm cancelling and staying with BT.

• 
  Dan Brazier (@danbrazieruk) reported 17 minutes ago

  Yo, @virginmedia I'm trying to cancel my account having moved house and I can't get through to anybody on the phone or live chat without /massive/ wait times and when I do I get connected I get transferred and dropped. Wanna reach out so I can avoid just stopping paying you?

• 
  Brett Evans (@BusterBJ99) reported 19 minutes ago

  @virginmedia Have tried this approach numerous times, people cannot even locate the complaint references I have provided! The process is normally 45 mins on hold, someone answers struggles to help and then line goes dead, honestly counting down the days until February when I say goodbye

• 
  asa place (@asaplace) reported 19 minutes ago

  @virginmedia @Flav_Bateman @lawrence_bury Sort your ******* **** out! 2 days on the phone to get reconnected when I've never missed a payment yet I've still been cut off. 145 a month you're mugging me right off. May aswell come burgle me while you're at it

• 
  bikedude (@marioandreazza) reported 21 minutes ago

  @BelarmineC @virginmedia Having the same issue, Virgin Media saying no outage in the area on their support.

• 
  Julie Ann Jones (@Baby_Milgate) reported 23 minutes ago

  @virginmedia Do you see how ridiculous all this is? The service is faulty and I have to jump through hoops to even report it? I do not want to sign up to a random forum to ask strangers to fix an issue you are contractually obliged to resolve but if I leave I get charged?

• 
  Ziga Ziga (@Jsplee1) reported 26 minutes ago

  @virginmedia is down in SE9. When will this be fixed?