Virgin Media outages and service status in Sudbury, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Sudbury, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 19: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Community Discussion
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Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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CK|Fitness (@DjOoooosch) reported from Braintree, England@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Simon Folkard (@FolkardSimon) reported from Colchester, England@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.
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Simon Folkard (@FolkardSimon) reported from Colchester, England@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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RUSSELL WALKER (@RUSSELL91779006) reported from Colchester, England@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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Jimmy Regan (@jimaxyn) reported from Colchester, England@virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake
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EmmaRoseHarvey (@Emma96Harvey) reported from Colchester, EnglandMeant to be working from home but that is going so well that I've now go to go into the office for the afternoon... Thanks for being the worst ISP @virginmedia
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Leeza Morley (@leezaloops) reported from Colchester, England@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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Leeza Morley (@leezaloops) reported from Colchester, England@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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Mark Hayton (@Da_Hayts) reported from Colchester, England@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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¢σℓℓєттє ℓуηη мσσяє♥ (@ColletteLynn_) reported from Great Horkesley, England@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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❤Gemma❤ (@CordenGemma) reported from Colchester, England@virginmedia when will we have normal service again.
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Julian Joyce (@starbuck2003) reported from Elmstead Market, England@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
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Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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Laura Stevens (@princess_boo148) reported from Colchester, England@virginmedia That's achieving nothing. What's the point in WiFi if it's not gona work. Can't get through on phone and get any help at all. Absolutely appalling service and il now be taking this further
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia I have used that 0800 number. It says there is still a problem and should be fixed by 6 pm tonight. That is what it said yesterday!
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Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England@virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.
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kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia just joined virgin got sim today already want to leave after poor customer service via text told I’m confused and want a manager to call or I will leave told to leave then
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cory (@coryoconnor96) reportedNew customer at @virginmedia for the broadband just had it delivered connected and plugged into wall and woah never have I been able to connect to the internet so quickly Thanks all
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Temporary Location (@TemporaryLocat1) reported@virginmedia On the virgin media app it says it would be fixed by 17.07 which was over 20 minutes ago and it’s still down, where are the updates on what the problem is and how it will be fixed?
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Si 🔰🏴🇾🇪🤘🏻 (@TheMadBumble) reported@Jenna_Jade86 It's virgin media. Ive had issues past 3 weeks and I can't conflicting messages every day. I get engineer is on site.. then a few hours later I get. Engineer is on the way with a new fix date 😳
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Michael Davies (@snaggygecko) reported@virginmedia can not believe that a agent wanted to factory reset the router when a customer calls up with an issue he I have a errors on bbc and slow speeds , even though I work for virgin media . Absolute nightmare need to get a engineer out to resolve the issue
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Lewis Byers (@lewisbyers92) reported@O2 keep having sign in attempt emails from virgin media o2. I’ve reported and was allegedly getting a call back from you (never happened) and if I try to sign in to my o2 account, it always asks me for a pin and as if it’s the first time logging in every time. Sort it out ffs
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James (@Jenno16) reportedSo @virginmedia customer service is appalling! Was told I had a default, which they had never made any attempt to contact me about. Called and was told I was up to date and to email to get it removed. They replied to email to say that I had to pay despite being told on the 1/2
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Scott (@FluxRogueX) reported@Simon_Whale @virginmedia Can you spammy ********* get off the post no one’s buying your dog **** scam post. **** off
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*** (@lenatrobins) reported@andrewc44104127 Or the people who deal with customer complaints at Virgin Media
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LordCornelius (@LordCornelius2) reportedAnyone else's laptop struggling recently in the heat? The situation isn't helped by @virginmedia broadband being down longer and more often than Angela Rayner's knickers.
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Si (@Si_67) reported@virginmedia Whenever I use your service checker, I get the message: "Intermittent signal in your area..." etc I go through the charade of checking the equipment (knowing it's not that) to get the stock message: "Don’t worry, we’re looking into this issue..."etc. This is all the time now.