Virgin Media

Virgin Media Outage Report in Sudbury, Suffolk, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sudbury, Suffolk, England 03/12/2026 09:20

March 12: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sudbury, Suffolk, England

The most recent Virgin Media outage reports came from the following cities: Colchester.

Loading map, please wait...
City Problem Type Report Time
United KingdomColchester E-mail
United KingdomColchester Internet
United KingdomColchester TV
United KingdomBraintree Internet
United KingdomColchester Internet
United KingdomColchester TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.

  • lizdeoli liz de oliveira (@lizdeoli) reported from Sudbury, England

    @virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful

  • ColletteLynn_ ¢σℓℓєттє ℓуηη мσσяє♥ (@ColletteLynn_) reported from Great Horkesley, England

    @Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.

  • FolkardSimon Simon Folkard (@FolkardSimon) reported from Colchester, England

    @virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.

  • Greenking66 Chris Green (@Greenking66) reported from Colchester, England

    @virginmedia I done the scan and the signal upstairs is weak and very very slow😕

  • DjOoooosch CK|Fitness (@DjOoooosch) reported from Braintree, England

    @virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.

  • FolkardSimon Simon Folkard (@FolkardSimon) reported from Colchester, England

    @krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.

  • DjOoooosch CK|Fitness (@DjOoooosch) reported from Braintree, England

    @virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.

  • FolkardSimon Simon Folkard (@FolkardSimon) reported from Colchester, England

    @virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.

  • FolkardSimon Simon Folkard (@FolkardSimon) reported from Colchester, England

    @virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.

  • starbuck2003 Julian Joyce (@starbuck2003) reported from Elmstead Market, England

    @virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!

  • leezaloops Leeza Morley (@leezaloops) reported from Colchester, England

    @virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @jasonkneen @virginmedia That page never seems to work for me.

  • Da_Hayts Mark Hayton (@Da_Hayts) reported from Colchester, England

    @virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡

  • RUSSELL91779006 RUSSELL WALKER (@RUSSELL91779006) reported from Colchester, England

    @IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.

  • leezaloops Leeza Morley (@leezaloops) reported from Colchester, England

    @virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.

  • Greenking66 Chris Green (@Greenking66) reported from Colchester, England

    @virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.

  • lizdeoli liz de oliveira (@lizdeoli) reported from Sudbury, England

    @virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!

  • Genevre2 Jenna Walker (@Genevre2) reported from Stoke by Clare, England

    @virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AidanTorbitt Aidan Torbitt (@AidanTorbitt) reported

    @virginmedia Yes the ongoing issue is that a the cable outside the house was cut on Friday & no one has been out to repair it

  • alexnardella Alessandro Nardella (@alexnardella) reported

    @virginmedia Really disappointed. I've been a customer for 15 years but my bill has recently gone from £44 to £93. Tried negotiating a new contract but was offered less services for an above inflation price increase. Where is the loyalty in that?

  • becklewis2 Rebecca Lewis (@becklewis2) reported

    @virginmedia my phone line, Internet and TV are all down. I've managed to report/log the problems with the tv and Internet. But for some reason I can't report the landline fault. Can you help?

  • franChunter Fran Hunter (@franChunter) reported

    @virginmedia No there isn't. You guys did works in the area on Thurs and since then it's been awful. 3 factory resets, talking to bots on phone and online chat and nothing

  • Smug1To Paul Laver (@Smug1To) reported

    @virginmedia It is down again this morning , CAPTCHA service

  • Nacnan1873 Nacnan (@Nacnan1873) reported

    @virginmedia Can you plz fix the film XXX on on demand uhd. Doesn’t play just goes on to a surround sound test. Has been like this for nearly a year absolutely shocking.

  • Jdev1962 Jayne Devlin 🐾 (@Jdev1962) reported

    @virginmedia Yes rebooted daily since 12/8 . Was told on the phone this morning estimate fix 30/8- this is just not acceptable !!

  • ImberVarsha Varsha Imber (@ImberVarsha) reported

    @virginmedia Says no issue in our area.

  • TMR_Toby TR (@TMR_Toby) reported

    @virginmedia Thanks. I found the chatbot hidden away on one of the upgrade pages and resolved. Hopefully you are upgrading the website and ways to contact you because it is very poor at present.

  • AidanTorbitt Aidan Torbitt (@AidanTorbitt) reported

    Come out and fix my internet/tv plz @virginmedia it's been 3 days since a fiber cut & still not fixed xx