Virgin Media

Virgin Media Outage Report in Sudbury, Suffolk, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sudbury, Suffolk, England 01/24/2026 13:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

  • Da_Hayts Mark Hayton (@Da_Hayts) reported from Colchester, England

    Terrible service keeping me waiting for an hour by @virginmedia

  • starbuck2003 Julian Joyce (@starbuck2003) reported from Elmstead Market, England

    @virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!

  • Greenking66 Chris Green (@Greenking66) reported from Colchester, England

    @virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.

  • Da_Hayts Mark Hayton (@Da_Hayts) reported from Colchester, England

    @virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡

  • MichaelGagaHale Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.

  • ColletteLynn_ ¢σℓℓєттє ℓуηη мσσяє♥ (@ColletteLynn_) reported from Great Horkesley, England

    @Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice

  • Greenking66 Chris Green (@Greenking66) reported from Colchester, England

    @virginmedia I done the scan and the signal upstairs is weak and very very slow😕

  • jj_phoenix66 JJ_phoenix (@jj_phoenix66) reported from Colchester, England

    @virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!

  • MichaelGagaHale Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄

  • leezaloops Leeza Morley (@leezaloops) reported from Colchester, England

    @virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!

  • lizdeoli liz de oliveira (@lizdeoli) reported from Sudbury, England

    @virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.

  • leezaloops Leeza Morley (@leezaloops) reported from Colchester, England

    @virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.

  • MichaelGagaHale Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.

  • DjOoooosch CK|Fitness (@DjOoooosch) reported from Braintree, England

    @virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.

  • lizdeoli liz de oliveira (@lizdeoli) reported from Sudbury, England

    @virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @jasonkneen @virginmedia That page never seems to work for me.

  • Genevre2 Jenna Walker (@Genevre2) reported from Stoke by Clare, England

    @virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • OohMatron1 Ooh Matron (@OohMatron1) reported

    @virginmedia Bullshit, the service is not delivering what it claims and I can prove it . Virgin will make some mealy mouthed approach to me on here now but nothing will actually happen. Find another service, trust my actual experience.

  • Fishpig19 Fishpig (@Fishpig19) reported

    @virginmedia So @virginmedia, numerous long calls on hold/being cut off, online ‘Being transferred’ and never answered complained online C-120121524. No reply, again! My router is now dead and I cannot connect to my hive heating, or work! Thanks🖕🏻customer service 💩

  • Daz49Daz darren (@Daz49Daz) reported

    @virginmedia Want to give me the new superhub 4 plz? Sick of the superhub 3 not doing wot it should do for online gaming terrible chipset in superhub 3 very bad for online gaming so just give me new hub 4 so I cn see if thts better thanks n b4 u say am I on 1g no but I av seen other people

  • Nesphalim 🐰 🦄 Kimberly 🦄 🐰 (@Nesphalim) reported

    @Jackoswhorld @samkkalleyne @virginmedia We all have Virgin Media in common. This would infer that the VM customer database has been compromised. I've noticed an increase in spam calls too. There are too many coincidences to ignore it. VM need to take action.

  • indu_hari indu (@indu_hari) reported

    @Matt_Bodell @virginmedia Matt they have worst customer service ever.. I tried too and now given up

  • josephine2408 Josephine Rose (@josephine2408) reported

    Virgin media is SO bad. Why can I never play Clash Royale?!?!?? Fix up x

  • wolfwitch80 *~Donna~* (@wolfwitch80) reported

    @virginmedia Trying to watch @Outlander_STARZ but between prime error 1060 and poor WiFi signal from yourself, unable to watch anything without it constantly stopping to buffer or leaving me with a black screen! Frustrating doesn’t come close!

  • AndrewKrisman Andrew Krisman (@AndrewKrisman) reported

    .@virginmedia virgin mailbox not working, unable to cancel membership online, can’t connect on the telephone. Unacceptable stuff.

  • AdGiers Adam (@AdGiers) reported

    @virginmedia We had to buy a separate router to get a good coverage throughout the house even after calling your customer services to see if we could get an upgrade (our virgin router doesn’t even have a 5ghz signal).

  • noneybean Antje Southern (@noneybean) reported from Islington, England

    @virginmedia Hello anyone there? Could you please reply to my last message? As my landline is not working and there is no email support it seems Twitter is the only other way to get hold of Virgin Media. Please advice how to get hold of customer services not 0345 as too expensive