Virgin Media Outage Report in Sudbury, Suffolk, England

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sudbury, England

The most recent Virgin Media outage reports came from the following cities: Colchester, and Halstead.

City	Problem Type	Report Time
Colchester	Wi-fi	10 days ago
Colchester	Wi-fi	12 days ago
Halstead	Wi-fi	14 days ago
Colchester	E-mail	2 months ago
Colchester	Internet	2 months ago
Colchester	TV	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

• 
  Simon Folkard (@FolkardSimon) reported 3 minutes ago from Colchester, England

  @virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.

• 
  Richard Martin (@gunsmoke70) reported 3 minutes ago from Colchester, England

  @virginmedia what’s the issue with the service in colchester CO2 area

• 
  CK|Fitness (@DjOoooosch) reported 5 minutes ago from Braintree, England

  @virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.

• 
  liz de oliveira (@lizdeoli) reported 5 minutes ago from Sudbury, England

  @virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!

• 
  liz de oliveira (@lizdeoli) reported 8 minutes ago from Sudbury, England

  @virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful

• 
  Simon Folkard (@FolkardSimon) reported 9 minutes ago from Colchester, England

  @virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.

• 
  Simon Folkard (@FolkardSimon) reported 10 minutes ago from Colchester, England

  @krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.

• 
  Steve Tovey (@steevXIII) reported 12 minutes ago from Colchester, England

  Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?

• 
  Darren Grove (@Grovesy71) reported 13 minutes ago from Colchester, England

  @virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer

• 
  Leeza Morley (@leezaloops) reported 14 minutes ago from Colchester, England

  @virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.

• 
  Leeza Morley (@leezaloops) reported 16 minutes ago from Colchester, England

  @virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!

• 
  Simon Folkard (@FolkardSimon) reported 20 minutes ago from Colchester, England

  @virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.

• 
  CK|Fitness (@DjOoooosch) reported 21 minutes ago from Braintree, England

  @virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.

• 
  Steve Tovey (@steevXIII) reported 29 minutes ago from Colchester, England

  @virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.

• 
  Luke Redpath (@lukeredpath) reported 42 minutes ago from Colchester, England

  @virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.

• 
  RUSSELL WALKER (@RUSSELL91779006) reported 42 minutes ago from Colchester, England

  @IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.

• 
  Jenna Walker (@Genevre2) reported 48 minutes ago from Stoke by Clare, England

  @virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.

• 
  Steve Tovey (@steevXIII) reported 52 minutes ago from Colchester, England

  @virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.

• 
  ¢σℓℓєттє ℓуηη мσσяє♥ (@ColletteLynn_) reported 52 minutes ago from Great Horkesley, England

  @Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice

• 
  Luke Redpath (@lukeredpath) reported 58 minutes ago from Colchester, England

  @virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary Smith (@StrongTrophy84) reported 6 minutes ago

  In our area we had many unplanned power cuts all were resolved by a new fuse at the substation. The longest outage was fixed width 3 hours the most recent in a half hour. But the outages started coincidentally after virgin media dug in new manholes adjacent to the BT ones.

• 
  T (@SmicersRight) reported 8 minutes ago

  @lukelennox92 @virginmedia Same problem with me. Virgin has disconnected from all devices yet will only accept the password for some of them. Other devices say password is incorrect. 🙃 More great service from Virgin

• 
  Thor (@tputnis) reported 11 minutes ago

  @virginmedia It’s been down for nearly 24 hours. Not ideal when we’re working from home.

• 
  Kiza キザ ❁ (@KizaTweets) reported 11 minutes ago

  @JustKaalin @virginmedia ive been with SKY since forever and never had an issue with them. Used to always want Virgin media cause of their speeds but I hear nothing but similar horror stories. Im getting 500-550mb with sky which is more than enough for just me!

• 
  Shaun Fisher (@ShaunyF) reported 13 minutes ago

  @virginmedia for the past week I have had poor internet and it drops in and out straying to get sick of it and when using app it tells me there are no problems well there is if my TV is starting to say insufficient speed 😡😡🤬

• 
  Tokolosh (@Tokolosh63) reported 14 minutes ago

  @virginmedia So Virgin we’re supposed to fix the cabling issue yesterday and they didn’t show

• 
  Kaye Chadwick (@2612kaye) reported 16 minutes ago

  @virginmedia I’ve been calling your technical team asking the same question over & over again & I’m not getting the answer!! Please!! Can someone help!!! 😩😩

• 
  Gee Man (@DJsliceuk) reported 18 minutes ago

  @virginmedia Why are you blocking all of your customers in North London from accessing local businesses websites and preventing your users in this area accessing over 4.5 million websites, you say the issue isn’t you? You have crippled local businesses and charities, WHY?

• 
  DebbieH (@DebbieH84085345) reported 19 minutes ago

  @virginmedia I was dealing with someone who passed me to someone else. Said he would email confirming if only package was back to £59 or if just broadband and phone offer available. DD is due to come out next week and it's urgent I sort. I don't want to just cancel DD and risk phone cut off

• 
  AD08 PDK (@MiniMingers) reported 20 minutes ago

  @virginmedia Had intermittent broadband since Wednesday now, and the "Register for loss of Service" page conveniently doesn't work and it is impossible to actually speak to a person these days! #Shambles