Virgin Media outages and service status in Sudbury, England

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sudbury, England

The most recent Virgin Media outage reports came from the following cities: Colchester, and Halstead.

City	Problem Type	Report Time
Colchester	TV	5 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

• 
  m (@leipperm) reported 2 minutes ago from Braintree, England

  It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.

• 
  CK|Fitness (@DjOoooosch) reported 2 minutes ago from Braintree, England

  @virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.

• 
  Steve Tovey (@steevXIII) reported 10 minutes ago from Colchester, England

  @virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.

• 
  Steve Tovey (@steevXIII) reported 12 minutes ago from Colchester, England

  @virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.

• 
  Theresa Higgins (@theresahiggins) reported 14 minutes ago from Colchester, England

  @virginmedia Sort of, but I had trouble logging in as it uses an old email address that I no longer use.

• 
  EmmaRoseHarvey (@Emma96Harvey) reported 15 minutes ago from Colchester, England

  Meant to be working from home but that is going so well that I've now go to go into the office for the afternoon... Thanks for being the worst ISP @virginmedia

• 
  Leia (@leiatwit40) reported 15 minutes ago from Colchester, England

  @virginmedia Still not working!!! Super slow

• 
  kenny wilson (@kennythekilt) reported 17 minutes ago from Colchester, England

  @virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back

• 
  Julian Joyce (@starbuck2003) reported 22 minutes ago from Elmstead Market, England

  @virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!

• 
  Simon Folkard (@FolkardSimon) reported 24 minutes ago from Colchester, England

  @virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.

• 
  Theresa Higgins (@theresahiggins) reported 30 minutes ago from Colchester, England

  @virginmedia It is slow in all three of the devices I use.

• 
  Graeson Laitt (@Laitty) reported 44 minutes ago from Colchester, England

  Great time for my internet to go down again. Third time this week @virginmedia #colu

• 
  Theresa Higgins (@theresahiggins) reported 46 minutes ago from Colchester, England

  @virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.

• 
  Chris Green (@Greenking66) reported 47 minutes ago from Colchester, England

  @virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.

• 
  kenny wilson (@kennythekilt) reported 48 minutes ago from Colchester, England

  @virginmedia So what is happening I want to cancel my account

• 
  Mark Hayton (@Da_Hayts) reported 51 minutes ago from Colchester, England

  @virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡

• 
  Laura Stevens (@princess_boo148) reported 51 minutes ago from Colchester, England

  @virginmedia That's achieving nothing. What's the point in WiFi if it's not gona work. Can't get through on phone and get any help at all. Absolutely appalling service and il now be taking this further

• 
  Laura Stevens (@princess_boo148) reported 52 minutes ago from Colchester, England

  @virginmedia I want to cancel my broadband contract it never works and you never help to fix it but your happy to take my money. Either cancel it for free or il be seeking legal action I'm bored with this now

• 
  Simon Folkard (@FolkardSimon) reported 54 minutes ago from Colchester, England

  @virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.

• 
  Darren Grove (@Grovesy71) reported 55 minutes ago from Colchester, England

  @virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex Bellew (@Donaldman34) reported 2 minutes ago

  @virginmedia I am trying to cancel my contract, and every time your chatbot says it is going to connect me to an actual human, the chat disconnects and starts again. This is moderately infuriating to say the least. Can you fix this

• 
  Cheryl Chau (@CherylChau1029) reported 3 minutes ago

  @virginmedia 2hr phone wait! Mis-sold £78 (quoted £33.99) + 24hr outage. Fix it or I'm cancelling under 14-day cooling-off. #VirginMedia

• 
  ✨ Sammie | Artist | Tattoo apprentice ✨ (@sammie_does_art) reported 5 minutes ago

  @virginmedia does anyone actually answer your customer service phone? 🙄

• 
  Jess (@jseviour14) reported 5 minutes ago

  @virginmedia I am a new customer and your services are not turning on!! Cannot get through to anyone to speak to, I am thinking of cancelling and going back to my old provider

• 
  Jim Harrigan (@Bloodrave1984) reported 6 minutes ago

  @virginmedia Fix your internet because I've been getting disconnects and reconnect every few minutes. This is not good enough given the bill I pay, I expect reliable service not this sub-standard unreliable service. Maybe I should contact Trading Standards for breach of Contract

• 
  Hadley Gamble (@_HadleyGamble) reported 10 minutes ago

  One hour 25 mins on hold @virginmedia @VirginMediaNews help!

• 
  Long Jane Silver (@roosterslily) reported 11 minutes ago

  @virginmedia is there a power outage as some of my channels are missing such as Sky Crime, U & Gold? I've been on the ChatBOT for three hours with no reply and no answering the phone

• 
  hedge (@hedge99) reported 12 minutes ago

  @virginmedia a need help with my house move

• 
  Simon Gallagher (@SiGallagher) reported 15 minutes ago

  @virginmedia How about 2.5 hours? Fix your website and app servers!! If you’re using AI coding or agents to run it, you need to stop, the whole thing is broken. I’m paying for this customer service as part of my package and getting no support at all

• 
  Dgjbear (@Dgjbear1) reported 23 minutes ago

  @bravemongoose @virginmedia You won’t get a reply from X either. They are simply closed. I’m guessing the company is close to collapse. I’m trying to cancel my contract to after 25 years