Virgin Media

Virgin Media Outage Report in Sudbury, Suffolk, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sudbury, Suffolk, England 02/04/2026 21:45

February 04: Problems at Virgin Media

Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sudbury, Suffolk, England

The most recent Virgin Media outage reports came from the following cities: Colchester.

Loading map, please wait...
City Problem Type Report Time
United KingdomColchester Internet
United KingdomColchester TV
United KingdomBraintree Internet
United KingdomColchester Internet
United KingdomColchester TV
United KingdomColchester TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @usukgoose @virginmedia Still issues with my system. Worked properly for a few minutes but back on slow .

  • robinsontonyLIR be kind and be nice. (@robinsontonyLIR) reported from Colchester, England

    @InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia It is slow in all three of the devices I use.

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back

  • leipperm m (@leipperm) reported from Braintree, England

    @virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.

  • 2FingersRampant 2 Fingers Rampant (@2FingersRampant) reported from Colchester, England

    @virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service

  • Griggsy1968 Mark Griggs (@Griggsy1968) reported from Colchester, England

    @virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!

  • leipperm m (@leipperm) reported from Braintree, England

    It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.

  • Laitty Graeson Laitt (@Laitty) reported from Colchester, England

    Great time for my internet to go down again. Third time this week @virginmedia #colu

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.

  • steevXIII Steve Tovey (@steevXIII) reported from Colchester, England

    @virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.

  • steevXIII Steve Tovey (@steevXIII) reported from Colchester, England

    @virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stu_mather_ Stu Mather (@stu_mather_) reported

    @virginmedia hi, services down again in se26, happening every few days and has been for weeks - what is happening?

  • JoshProtoMerch Josh 🇺🇦 (@JoshProtoMerch) reported

    @virginmedia I’m still waiting for someone to get back to me from my last complaint. I have given up with you guys. All that’s left for me to do is obtain recordings from you of the conversations we have had, as you never resolved my complaint. I’ll share these online and then cancel

  • BreadthFish Breadth of Fish Hair (@BreadthFish) reported

    Hey @virginmedia can anyone help? I need to get the email for my new account verified but I can’t get an email sent to it to get it verified (the original one timed out on me). Now I can’t pass account security to talk to anyone and it’s going to take 6 days to get a letter!

  • LaurelleFox Laurelle Fox (@LaurelleFox) reported

    @virginmedia Please help! I work from home and my router sparked and died. I can't work without Internet and i have 2 newborn babies, one on oxygen so that spark could have been incredibly dangerous. An automated voice recording said a technician won't be out until Saturday.

  • sub_virk Sub Singh (@sub_virk) reported

    @virginmedia customer service cannot be trusted. In January I agreed to an 18 month contract at £29 per month and today on phoning them they said I was not on that contract. They say they have fixed it now but no email confirmation received so not fixed!!

  • stu_mather_ Stu Mather (@stu_mather_) reported

    @virginmedia Done that and registered the loss of service. I guess what i’m asking is what is the issue that keeps causing these outages and is going to get fixed anytime soon?

  • pettifet lester pettifer (@pettifet) reported

    @virginmedia is there is any issues with internet in SN3 postcode area? This is the 3rd time in a fortnight it’s gone off and as I work from work not brilliant today the least and now thinking of going back to sky ad better internet by a country mile

  • patsiebusbridge Patsie Busbridge (@patsiebusbridge) reported

    @virginmedia After a call to customer services because my Hub 5 will not connect to the internet, the advisor told me i'd be receiving a text and that it would be up and running within 2 hours. 14 hours later, no text and still no net. Can you help get this resolved please?

  • Craigzeh Craigzeh (@Craigzeh) reported

    @virginmedia Who do I contact in regards to placing a complaint about not one, but two members of staff who have lied to me during my package renewal? I've spent far too long on the phone with you and it's becoming a joke that your staff feel it's ok to lie to customers!

  • avaris15 Mark Pascall (@avaris15) reported

    @virginmedia I’ve spoken to 4 people now, each of them either completely unhelpful or promising something and not delivering. If I call that number again, am I able to speak to somebody more senior who can deal with my issue? Thanks.