Virgin Media outages and service status in Sudbury, England

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sudbury, England

The most recent Virgin Media outage reports came from the following cities: Colchester, and Halstead.

City	Problem Type	Report Time
Colchester	TV	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

• 
  Luke Redpath (@lukeredpath) reported 50 seconds ago from Colchester, England

  @virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.

• 
  kenny wilson (@kennythekilt) reported 2 minutes ago from Colchester, England

  @virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service

• 
  Laura Stevens (@princess_boo148) reported 8 minutes ago from Colchester, England

  @virginmedia It worked for a couple of hours last night and now back to not working this morning

• 
  Theresa Higgins (@theresahiggins) reported 14 minutes ago from Colchester, England

  @virginmedia It is slow in all three of the devices I use.

• 
  Leeza Morley (@leezaloops) reported 14 minutes ago from Colchester, England

  @virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.

• 
  Graeson Laitt (@Laitty) reported 18 minutes ago from Colchester, England

  Great time for my internet to go down again. Third time this week @virginmedia #colu

• 
  Theresa Higgins (@theresahiggins) reported 21 minutes ago from Colchester, England

  @virginmedia I have used that 0800 number. It says there is still a problem and should be fixed by 6 pm tonight. That is what it said yesterday!

• 
  m (@leipperm) reported 24 minutes ago from Braintree, England

  It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.

• 
  kenny wilson (@kennythekilt) reported 29 minutes ago from Colchester, England

  @virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back

• 
  kenny wilson (@kennythekilt) reported 31 minutes ago from Colchester, England

  @virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company

• 
  Luke Redpath (@lukeredpath) reported 34 minutes ago from Colchester, England

  @virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.

• 
  RUSSELL WALKER (@RUSSELL91779006) reported 34 minutes ago from Colchester, England

  @IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.

• 
  liz de oliveira (@lizdeoli) reported 35 minutes ago from Sudbury, England

  @virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!

• 
  Theresa Higgins (@theresahiggins) reported 38 minutes ago from Colchester, England

  @virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.

• 
  Darren Grove (@Grovesy71) reported 39 minutes ago from Colchester, England

  @virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer

• 
  Jenna Walker (@Genevre2) reported 50 minutes ago from Stoke by Clare, England

  @virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.

• 
  Theresa Higgins (@theresahiggins) reported 53 minutes ago from Colchester, England

  @virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.

• 
  Chris Green (@Greenking66) reported 57 minutes ago from Colchester, England

  @virginmedia I done the scan and the signal upstairs is weak and very very slow😕

• 
  Julian Joyce (@starbuck2003) reported 57 minutes ago from Elmstead Market, England

  @virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!

• 
  liz de oliveira (@lizdeoli) reported 58 minutes ago from Sudbury, England

  @virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy Duncan (@andyduncan84) reported 3 minutes ago

  @virginmedia I’m having problems with your newly installed service. Your chat service is rubbish & I’ve been on hold for over 45mins! This is not a great start! Someone better get in touch with me soon or I’ll be cancelling my direct debit!

• 
  Sean Redmond (@seanpaulguitar) reported 4 minutes ago

  @virginmedia @Dominiho7 Just leave it they scrap them anyway. They ALL have vulnerable exploited intel chips in them that they never patched and keep refusing to admit

• 
  Jim Harrigan (@Bloodrave1984) reported 4 minutes ago

  @virginmedia Fix your internet because I've been getting disconnects and reconnect every few minutes. This is not good enough given the bill I pay, I expect reliable service not this sub-standard unreliable service. Maybe I should contact Trading Standards for breach of Contract

• 
  Chris Hobbs (@obbsie) reported 7 minutes ago

  @AEthelswin @virginmedia Ah. Thanks. Trying to speak to customer service. Been three hours now.

• 
  John Cameron (@bhoyjohn1888) reported 7 minutes ago

  For **** sake Virgin Media. Answer the goddam phone. 40mins and counting. Awful customer service. Crap

• 
  BelfColm (@BelfColm74) reported 8 minutes ago

  @virginmedia is virgin down in Belfast? Or just me?

• 
  Andrew Baynton (@theandyb10) reported 9 minutes ago

  @virginmedia just had a missed technician leaflet through the door despite the fact my wife was in after rearranging work to be there. Doorbell doesn't work due to no internet but no attempt made to knock. Really upset because daughter's a level exams about to start

• 
  Emily J Clarke (@clarke_j_emily) reported 11 minutes ago

  @virginmedia Losing the plot. The outage in my area is 1 mth old today! Been on hold 75mins to add further complaints to my complaint 🤬

• 
  ShirleySarah🌹🎸🦊🦔🐦⚽ (@ShirleySarah70) reported 11 minutes ago

  @virginmedia You STILL haven't replied to my DM which I sent on FRIDAY LAST WEEK. What's wrong with you people. Any more of this ignoring me and I CANCEL MY DIRECT DEBIT and GO TO SKY. They know how to treat their customers and not like 💩 as is the case with you lot 😡

• 
  Jim Harrigan (@Bloodrave1984) reported 13 minutes ago

  @virginmedia Still happening BB8 area code, signal drops and reconnects, I will deal with it publicly. I cannot watch shows on streaming, I can just about get a daily done if it cooperate long enough. This is not good enough service, you customer support is no help either.