Virgin Media

Virgin Media Outage Report in Sudbury, Suffolk, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sudbury, Suffolk, England 02/15/2026 06:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sudbury, Suffolk, England

The most recent Virgin Media outage reports came from the following cities: Colchester.

Loading map, please wait...
City Problem Type Report Time
United KingdomColchester E-mail
United KingdomColchester Internet
United KingdomColchester TV
United KingdomBraintree Internet
United KingdomColchester Internet
United KingdomColchester TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @jasonkneen @virginmedia That page never seems to work for me.

  • Greenking66 Chris Green (@Greenking66) reported from Colchester, England

    @virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.

  • jj_phoenix66 JJ_phoenix (@jj_phoenix66) reported from Colchester, England

    @virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!

  • starbuck2003 Julian Joyce (@starbuck2003) reported from Elmstead Market, England

    @virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!

  • CordenGemma ❤Gemma❤ (@CordenGemma) reported from Colchester, England

    @virginmedia when will we have normal service again.

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.

  • lizdeoli liz de oliveira (@lizdeoli) reported from Sudbury, England

    @virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.

  • MichaelGagaHale Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.

  • Greenking66 Chris Green (@Greenking66) reported from Colchester, England

    @virginmedia I done the scan and the signal upstairs is weak and very very slow😕

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia So what is happening I want to cancel my account

  • Da_Hayts Mark Hayton (@Da_Hayts) reported from Colchester, England

    @virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡

  • jimaxyn Jimmy Regan (@jimaxyn) reported from Colchester, England

    @virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @AlanWhitaker83 @virginmedia Terrible staff terrible service and not getting to cancel an accounting only opened today but due to poor customer service I want out!!! Told call back Saturday

  • MichaelGagaHale Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia just joined virgin got sim today already want to leave after poor customer service via text told I’m confused and want a manager to call or I will leave told to leave then

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.

  • Da_Hayts Mark Hayton (@Da_Hayts) reported from Colchester, England

    Terrible service keeping me waiting for an hour by @virginmedia

  • lizdeoli liz de oliveira (@lizdeoli) reported from Sudbury, England

    @virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful

  • MichaelGagaHale Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Trusty_Jack Jack Trust (@Trusty_Jack) reported

    @virginmedia this is the worst service outage in 4 years so far. I work from home and now am forced to waste holiday because the internet has been down for almost 24 hours. Fix time keeps being pushed back. Credit on my account won’t give me back wasted annual leave.

  • Moliblog Mark Oliver (@Moliblog) reported

    @virginmedia Okay, from a customers point of view. If I pay you for a service and you don’t supply it. This should be credited. The reasons are your concern. I expected a credit regardless. It’s good customer service. Stunned I have to point this out. #virginmedia @MartinSLewis

  • leeceedee Lisa D : ex-Apocaloptimist (@leeceedee) reported

    @wdwdeadeye @virginmedia I'm ST6 and still down here. Virgin status page now says won't be fixed until 1pm ish.

  • Mary_Caswell Mary Caswell (@Mary_Caswell) reported

    @virginmedia my Internet is down and it seems to be for the whole street but no-one can contact you by phone. Not great service #HowDoIComplain

  • CraigWiIIiams Craig Williams (@CraigWiIIiams) reported

    @virginmedia No. When I left the property in 2015 it would have been transferred to the name of a remaining tenant. I’m now on my 7th property since, and have never used or heard from Virgin Media since, so I’d say it’s pretty unlikely that equipment will be tracked down!

  • jjsmclaughlin Jamie McLaughlin (@jjsmclaughlin) reported

    @sydnkr @virginmedia Thanks for your kind suggestions. We also get this, perhaps slightly more frequently than that. Personally I find that unacceptable. I suppose the solution is to just swallow the cost of a second connection. I am doing email from my phone and what I can without a wired connection

  • __Tjsmith TJ & Murphy (@__Tjsmith) reported

    @virginmedia won’t send an engineer out to fix an intermittent problem that we’ve reported numerous times, anyone able to shed light?

  • lucewebby Dr Lucy Webster (@lucewebby) reported from Lambeth, England

    @virginmedia Hi, our virgin media WiFi is down in SW4. Is there a local issue that’s being fixed?

  • Lerrkeo Gill Hay (@Lerrkeo) reported

    @virginmedia There’s no outages in the area and I’m sick of being passed around your technical team who are useless not to mention your customer service team who I daren’t to even being to talk about. I requested a manager call me back last week - I was told 48 hours - I’M STILL WAITING!

  • CraigS0309 ⒸⓇⒶⓘⒼ (@CraigS0309) reported

    @virginmedia A few years ago my parents had a problem with the internet router and an engineer put an ASH-gisx101-vm01 galvanic isolator onto the cable. What is this for?