Virgin Media outages and service status in Sudbury, England

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (55%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sudbury, England

The most recent Virgin Media outage reports came from the following cities: Colchester, and Halstead.

City	Problem Type	Report Time
Colchester	Wi-fi	15 days ago
Colchester	Wi-fi	16 days ago
Halstead	Wi-fi	18 days ago
Colchester	E-mail	2 months ago
Colchester	Internet	2 months ago
Colchester	TV	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

• 
  m (@leipperm) reported 38 seconds ago from Braintree, England

  It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.

• 
  Steve Tovey (@steevXIII) reported 1 minute ago from Colchester, England

  Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?

• 
  Theresa Higgins (@theresahiggins) reported 2 minutes ago from Colchester, England

  @virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.

• 
  Graeson Laitt (@Laitty) reported 7 minutes ago from Colchester, England

  Great time for my internet to go down again. Third time this week @virginmedia #colu

• 
  be kind and be nice. (@robinsontonyLIR) reported 8 minutes ago from Colchester, England

  @InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs

• 
  Theresa Higgins (@theresahiggins) reported 8 minutes ago from Colchester, England

  @virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.

• 
  Steve Tovey (@steevXIII) reported 28 minutes ago from Colchester, England

  @virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.

• 
  Theresa Higgins (@theresahiggins) reported 29 minutes ago from Colchester, England

  @virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.

• 
  Steve Tovey (@steevXIII) reported 29 minutes ago from Colchester, England

  @virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.

• 
  kenny wilson (@kennythekilt) reported 30 minutes ago from Colchester, England

  @virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service

• 
  m (@leipperm) reported 35 minutes ago from Braintree, England

  @virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .

• 
  2 Fingers Rampant (@2FingersRampant) reported 40 minutes ago from Colchester, England

  @virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.

• 
  Theresa Higgins (@theresahiggins) reported 41 minutes ago from Colchester, England

  @virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.

• 
  Theresa Higgins (@theresahiggins) reported 41 minutes ago from Colchester, England

  @virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.

• 
  Theresa Higgins (@theresahiggins) reported 42 minutes ago from Colchester, England

  @usukgoose @virginmedia Still issues with my system. Worked properly for a few minutes but back on slow .

• 
  kenny wilson (@kennythekilt) reported 43 minutes ago from Colchester, England

  @virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company

• 
  Theresa Higgins (@theresahiggins) reported 49 minutes ago from Colchester, England

  @virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.

• 
  kenny wilson (@kennythekilt) reported 52 minutes ago from Colchester, England

  @virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back

• 
  Mark Griggs (@Griggsy1968) reported 53 minutes ago from Colchester, England

  @virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!

• 
  Theresa Higgins (@theresahiggins) reported 58 minutes ago from Colchester, England

  @virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lowe Frequency (@lowe_frequency) reported 3 minutes ago

  @luminolaudio @virginmedia A simple test would be to put the SuperHub in modem mode and connect directly it over Ethernet and see what speed you get. If that’s the same then the SuperHub isn’t the issue, if it’s slower then Virgin Media are doing something strange.

• 
  Rachel Hyde (@rhyde93) reported 3 minutes ago

  @virginmedia Just tried now also not working

• 
  Richie Morton (@richiemorton01) reported 3 minutes ago

  @MAND33P_ @virginmedia So your TV can drop out all the time too They won't change my superhub...it works OK on router mode but doesn't on modem mode ....and all I got from the super tech help was 'well use it on router mode then.....

• 
  GJM (@zombie_apoc1) reported 10 minutes ago

  @virginmedia Fingers crossed I hear back today. I have broadband currently with Sky who won’t resolve the problem I have with poor WiFi. I’ve called, emailed, text and contacted via social media and not one person will send me a Sky broadband booster to resolve the issue. @SkyHelpTeam

• 
  Nate 🤵 🇬🇧 (@nathansmith7713) reported 12 minutes ago

  @virginmedia It is an intermediate connection over the wifi signal with download speeds ranging between 4 to 50 MBPS and pings randomly spiking from between 21 to 41 then the lag spikes randomly from between 2,000 and 6,000. 1/2

• 
  jamie lilly (@jamie21lee) reported 13 minutes ago

  @virginmedia I need some help ASAP and not getting any replies. Could someone message or email me please?

• 
  Debbie Hawes (@fairydeb1401) reported 14 minutes ago

  @virginmedia Well I rang to cancel sky cinema which seemed to be an impossible task ended up with same package but £27 as you can see if read pics and in first comment. but think your staff need a lesson in manners

• 
  jamie lilly (@jamie21lee) reported 16 minutes ago

  I’ve been hung up on on at least 4 occasions today alone! All I need is some help and no-one seems to know how to! Please some contact me who can help me regarding an old account @virginmedia

• 
  Lowe Frequency (@lowe_frequency) reported 19 minutes ago

  @luminolaudio @virginmedia If you want them to behave as though they’re one network, disable the DHCP server on one (probably best to do this on the Netgear) and ensure they’re both on the same subnet, any IP addresses on the network will then be issued from the SuperHub and you won’t have any conflicts

• 
  W1z4rd (@Knobbleswonk1) reported 19 minutes ago

  @virginmedia Done all that. Issue still there. Engineer does nothing as it your side. Your customer service don't do anything but keep sending engineer out when it server side.