Virgin Media Outage Report in Sudbury, Suffolk, England

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sudbury, England

The most recent Virgin Media outage reports came from the following cities: Colchester, and Halstead.

City	Problem Type	Report Time
Colchester	Wi-fi	9 days ago
Colchester	Wi-fi	11 days ago
Halstead	Wi-fi	12 days ago
Colchester	E-mail	2 months ago
Colchester	Internet	2 months ago
Colchester	TV	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

• 
  Jimmy Regan (@jimaxyn) reported 9 minutes ago from Colchester, England

  @virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake

• 
  Jenna Walker (@Genevre2) reported 19 minutes ago from Stoke by Clare, England

  @virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.

• 
  Luke Redpath (@lukeredpath) reported 21 minutes ago from Colchester, England

  @jasonkneen @virginmedia That page never seems to work for me.

• 
  Leeza Morley (@leezaloops) reported 22 minutes ago from Colchester, England

  @virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!

• 
  Michael Gaga-Hale (@MichaelGagaHale) reported 29 minutes ago from Colchester, England

  @virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄

• 
  Luke Redpath (@lukeredpath) reported 29 minutes ago from Colchester, England

  @virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.

• 
  JJ_phoenix (@jj_phoenix66) reported 32 minutes ago from Colchester, England

  @virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!

• 
  Luke Redpath (@lukeredpath) reported 33 minutes ago from Colchester, England

  @virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.

• 
  Mark Hayton (@Da_Hayts) reported 34 minutes ago from Colchester, England

  Terrible service keeping me waiting for an hour by @virginmedia

• 
  Michael Gaga-Hale (@MichaelGagaHale) reported 37 minutes ago from Colchester, England

  @virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.

• 
  liz de oliveira (@lizdeoli) reported 37 minutes ago from Sudbury, England

  @virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful

• 
  ¢σℓℓєттє ℓуηη мσσяє♥ (@ColletteLynn_) reported 45 minutes ago from Great Horkesley, England

  @Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice

• 
  Leeza Morley (@leezaloops) reported 47 minutes ago from Colchester, England

  @virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.

• 
  Chris Green (@Greenking66) reported 48 minutes ago from Colchester, England

  @virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.

• 
  liz de oliveira (@lizdeoli) reported 50 minutes ago from Sudbury, England

  @virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!

• 
  Chris Green (@Greenking66) reported 51 minutes ago from Colchester, England

  @virginmedia I done the scan and the signal upstairs is weak and very very slow😕

• 
  Luke Redpath (@lukeredpath) reported 51 minutes ago from Colchester, England

  @virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.

• 
  Michael Gaga-Hale (@MichaelGagaHale) reported 54 minutes ago from Colchester, England

  @virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.

• 
  Julian Joyce (@starbuck2003) reported 55 minutes ago from Elmstead Market, England

  @virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!

• 
  Mark Hayton (@Da_Hayts) reported 58 minutes ago from Colchester, England

  @virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom Goodman 🏳️‍🌈 (@TauOmicronMu) reported 6 minutes ago

  @virginmedia We have in the past, but not in relation to this issue

• 
  Lawrence Gardiner (@LawroGardiner) reported 8 minutes ago

  @virginmedia No. It's just gone down again.

• 
  DanBannersBandanas (@DansBandanas) reported 14 minutes ago

  @virginmedia Sorry, that would require me signing in and I have no idea what my log in details are. Your phone helpline has already checked and they can't find anything wrong with my equipment. So, as I said, it's most likely your network capacity.

• 
  Ahmed Mubarak (@ahmedmubarak1) reported 16 minutes ago

  @virginmedia @petetong @Carl_Cox Virgin media is sad and bad organisation you can test them easily one thing do not join them, do not leave them if you have contract they will rip you off

• 
  Megan Venn-Wycherley (@Mwycher) reported 18 minutes ago

  Our @virginmedia broadband has been absolutely terrible for the last few months, where we've had to use mobile data to attend meetings. Their help desk was the opposite of useful, and really highlighted how companies view non-tech people

• 
  David Johnson (@petitpiton) reported 19 minutes ago

  @virginmedia My 82 year old mother lives alone and has been without access to her email for 6 weeks due to your server problems. You have failed to fix it. It’s her only method of contacting her family. Not acceptable. Pls Fix and compensate Urgently @JeremyVineOn5 @BBCWatchdog

• 
  Snarky31 (@Snarky311) reported 21 minutes ago

  @virginmedia And how is that helping a customer? Hmm so I’d a customer came to you unable to pay there bill what you going todo GIVE THEM A fee? Like wtf your meant to give peiole the best service

• 
  caden (@epicgamerboy201) reported 22 minutes ago

  Virgin media so **** my wifi just cut out 4 goddamn times in the past 10 minutes get ur **** together ******* hell

• 
  🇸🇱🇬🇭 (@NessaVanesssa) reported 22 minutes ago

  Everyday Virgin Media remind why I hate them. I will be minding my business and here they go with their awful service :)

• 
  paul stead 💙 (@steadie1) reported 25 minutes ago

  @virginmedia What are you on about customer service kept me waiting on phone for 55 minutes with music playing I was waiting to talk to someone I haven't mentioned adding a music channel this is why Virgin customer service is rubbish