Virgin Media Outage Report in Sudbury, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
||
| Colchester |
Internet | |
| Colchester |
TV | |
| Braintree |
Internet | |
| Colchester |
Internet | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
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2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
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m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
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Darren Grove
(@Grovesy71) reported
from
Colchester, England
@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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m
(@leipperm) reported
from
Braintree, England
@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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RUSSELL WALKER
(@RUSSELL91779006) reported
from
Colchester, England
@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Marc Vlessing
(@marcvlessing) reported
@virginmedia However as of today, 3 1/2 months after first reporting this problem, the line is still not working; no compensation has been offered and I continue to have a damaged wall.
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Lester Pulsford
(@LesterPulsford) reported
@virginmedia To rub salt in the wound, your company has recently written to me and for no good reason in mid-contract increased the price. Reflect upon the world-beating customer service (bad) I have experienced since the beginning of the year, this is insulting.
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Shelton94
(@sh3lt0n) reported
@virginmedia @virginhelp Oh okay. Thnak you. I only ask because the online service had said 2 hours. Thank you for helping.
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Adrian Jones
(@alphawebserv) reported
@virginmedia rang in January to book visit for March 2nd due to house move, was told too early for March but will be booked for end of feb then it’ll be changed when March is available, was never changed and now being told it’s not possible for that day! #rant
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Simeon Hockley
(@SimeonHockley) reported
@virginmedia I already have raised a complaint about this issue, that was duly ignored as are all internal investigations seem to be. Please provide an email address to send the invoice to.
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Lester Pulsford
(@LesterPulsford) reported
@virginmedia No, the service is still intermittently failing. However, major, major breakthrough today. Made yet another call and all the gods at once must have been looking down on me - I made a connection to a UK call taker. My God, what a difference, at last, real customer service.
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Deirdre McCormack
(@MrsDeeMcC) reported
@virginmedia just had a very frustrating conversation on your WhatsApp “customer care” service. Ive been told I need to register my account like new even though ive had my account with you for over 2 years. No explanation why. Can someone contact me about this please?
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denise clark
(@clarky609) reported
@virginmedia Three weeks tomorrow and still no reply from my complaint...... How do you complain about not receiving a reply from a complaint!!!
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Sheenoo
(@Sheenoo6) reported
@VirginMediaIE @virginmedia my phone is saying "refreshing sim data all day - then I get an email welcoming me to VM...im a customer for over a year. There is barely any signal Today also. Please advise
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𝕳 𝖔 𝖙 𝖍 𝖎 😷
(@gizzi_m) reported
@virginmedia hi not sure if this is the right account but my broadband has been down since around 1pm (HP5 area in Bucks) do you have any idea if this is a known fault and being looked at?