Virgin Media Outage Report in Sudbury, Suffolk, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Wi-fi | |
| Colchester |
Wi-fi | |
| Halstead |
Wi-fi | |
| Colchester |
||
| Colchester |
Internet | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
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Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
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be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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m
(@leipperm) reported
from
Braintree, England
@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.
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2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia It is slow in all three of the devices I use.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@usukgoose @virginmedia Still issues with my system. Worked properly for a few minutes but back on slow .
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.
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m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sort of, but I had trouble logging in as it uses an old email address that I no longer use.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fatgirlslim75
(@KellyForrest75) reported
@virginmedia No need for the attitude! No one has actually told me you can’t help! Which to be honest doesn’t surprise me as no one seems to willing or able to help me! Clearly being a loyal customer means nothing
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jackie 🏴
(@mrsjsbwalker) reported
@virginmedia A welcome pack! I’ve been a customer of VM since NTLworld days. Thats long gone. I have one email telling me bill is ready from March 2021!somehow any others are gone. The amount never changes; didn’t think the date did either.
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CooCooKaChoo
(@Corduroysack) reported
@virginmedia i want to cancel my Vm order
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Brett R 3.5 ✊
(@tinybitjewish) reported
@tweetingnav @virginmedia Key bits to look for are do they do Fibre to the Premies/Home (FTTP/H). You don’t want any copper on the connection as you’ll get slow speeds and as annoying as VM are, you’d notice a degradation. Fortunately Openreach did our area to support FTTP/H so reckon Redhill will be fine
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Robert Rathbone
(@keswicklad) reported
@virginmedia Trying to sort my account. Was promised call backs for the last 4 days …. Still waiting ..,. Probably a cancellation now if @skytv can help ?
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Matthew O'Toole
(@MatthewOToole2) reported
@naomhgallagher @virginmedia @O2 Virgin Media are awful at moves
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Foxy stoat
(@Sex_chameleon) reported
@Andys_Pants @MartinSLewis @virginmedia Try 5 days and counting on WhatsApp. Which I'm only on because they cut me off when I'd held on a call. Every morning I get a message asking if I still need help, they say they're transferring me, and I get nothing after that until the next morning.
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Foxy stoat
(@Sex_chameleon) reported
@virginmedia This is my second full day in this queue though. How is this acceptable? Replies on twitter come quick enough although you don't help, perhaps if more resource went to customer service and less to saving face on social media I'd be staying with you.
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Stuart Denman 🏳️🌈
(@StuartDenman) reported
@virginmedia It's unacceptable that - "for the quickest resolution" - the only way to tell you I want to leave is via a phone number that doesn't get answered. Half an hour on hold with no indication of where I am in the queue.
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Dr Sandra Varga
(@lasasuomi) reported
@virginmedia Any chance to be able to speak to somebody to cancel my contract please? Third day trying to speak to a human that might be able to do it...