Virgin Media Outage Report in Sudbury, Suffolk, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Sudbury, England
The most recent Virgin Media outage reports came from the following cities: Colchester, and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester
|
Wi-fi | 10 days ago |
|
Colchester
|
Wi-fi | 12 days ago |
|
Halstead
|
Wi-fi | 13 days ago |
|
Colchester
|
2 months ago | |
|
Colchester
|
Internet | 2 months ago |
|
Colchester
|
TV | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Luke Redpath (@lukeredpath) reported from Colchester, England@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Luke Redpath (@lukeredpath) reported from Colchester, England@jasonkneen @virginmedia That page never seems to work for me.
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Simon Folkard (@FolkardSimon) reported from Colchester, England@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
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Simon Folkard (@FolkardSimon) reported from Colchester, England@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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Leeza Morley (@leezaloops) reported from Colchester, England@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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Chris Green (@Greenking66) reported from Colchester, England@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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liz de oliveira (@lizdeoli) reported from Sudbury, England@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
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Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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Julian Joyce (@starbuck2003) reported from Elmstead Market, England@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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Chris Green (@Greenking66) reported from Colchester, England@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
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CK|Fitness (@DjOoooosch) reported from Braintree, England@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Simon Folkard (@FolkardSimon) reported from Colchester, England@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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¢σℓℓєттє ℓуηη мσσяє♥ (@ColletteLynn_) reported from Great Horkesley, England@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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CK|Fitness (@DjOoooosch) reported from Braintree, England@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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Luke Redpath (@lukeredpath) reported from Colchester, England@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Leeza Morley (@leezaloops) reported from Colchester, England@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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Jenna Walker (@Genevre2) reported from Stoke by Clare, England@virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.
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liz de oliveira (@lizdeoli) reported from Sudbury, England@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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Mark Hayton (@Da_Hayts) reported from Colchester, England@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Campbell (@PhilCampbell_) reported from Willenhall, England******* Virgin Media!! ******* ****!!!! 🤬🤬🤬 @virginmedia
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Matchday Drinkers (@BFCDrinkers) reported@virginmedia You can read the whole discussion on here and see it’s been a let down.
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Paul Wadsworth (@NORTH_BEAR_) reported@virginmedia Hi Virgin I’ve spotted your reply taking out the journalist @jimconey but the great offers you claim to have are all more than I’m currently paying but if I was a new customer I could get £33 per month for 18 months rather than the £58 I’m now paying and even cheaper with others
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Balal (@Blolol) reported@virginmedia Nvm, they eventually got back and query answered. No further help required.
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Maverick Mau/モウー🕹 A.k.a. Resident Evil (@Mau2X15) reportedApologies on behalf of @virginmedia's terrible connection which has been an ongoing issue as of late & having a negative impact on my Streams - I'm fed up and I'm sure my viewers are too. Going to try again at 8:45pm BST! Will their instability fix itself? TUNE IN TO FIND OUT!
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Sharon Barrett (@tilnoom) reported@virginmedia This afternoon I phoned your CS line to resolve multiple problems on my Dad's account. Got through to 'Simon' who genuinely was the best rep I've ever spoken to in a long time. Friendly, knew his stuff, got everything sorted pretty quick. Employ more people like him.
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Helen Chatterton (@Hmchatterton) reported@virginmedia is Virgin email down? Can’t get access to my email. Thanks Helen
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Peter 💙 (@PewPewPew05) reported@virginmedia No point. It always says there’s a problem with the test, then when the internet comes back on a few minutes later it says everything is fine. The frequent and unpredictable drops in service ar the real problem to be honest.
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Nick from London (@NickAKramer) reported@virginmedia Is there a problem with your mobile in London N12. Neither my wife's iPhone nor my Sony Xperia gets a useable signal.
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🎃 The Irish Housing Market 🎃 (@ronronzo) reportedOh good Virgin Media is suffering an outage at the exact same time so I guess I’ll just go **** myself.