Virgin Media Outage Report in Sudbury, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
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RUSSELL WALKER
(@RUSSELL91779006) reported
from
Colchester, England
@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
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Jenna Walker
(@Genevre2) reported
from
Stoke by Clare, England
@virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Darren Grove
(@Grovesy71) reported
from
Colchester, England
@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Lilly
(@MartinLilly10) reported
@virginmedia Either you sort this last complaint out by Friday (13 Jan) or I WILL complain to Ofcom and instruct legal proceedings against you.
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TheUnitedSection101
(@UtdSection101) reported
@SuzKola @ManUtdMEN Why the hell should I stream I ain’t a bum like you who can’t simply pay for virgin media lol you get bt on virgin for free but have to pay for sky my only issue is why do that when 3:00 ganes don’t get put on tv. Just don’t make sense. Nobody has time to stream I like quality
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Gunshow Joe
(@Gunshow_Joe) reported
@virginmedia I do. I have been a VM Broadband customer for many years and I've never encountered anything like this before. It comes to something when Googling the number brings up countless results of people asking whether the number is genuine or a scam, based on their behaviour
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Phil
(@PhilPhenom) reported
@virginmedia no virgin network working in KT5 area, no TV or Internet. Is this issue being worked on?
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Paul Plumbly
(@plumdog25) reported
@virginmedia you guys are seriously embarrassing when it comes to customer service. 5 weeks and counting with no TV service 4 engineers and still not resolved. Absolutely pathetic!
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Maarten
(@MaartenSleeckx) reported
@virginmedia Yup, just ship the problem away from yourselves and the public eye, also making me email you instead of emailing the customer with no Internet. Shame shame shame. #NotConnected Stay away from Virgin Media.
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Unwanted Life
(@UnwantedLife_Me) reported
@virginmedia It's a problem that your other team claims will take to the 17th Jan to fix at the easiest. Why does your company constantly have these issues? Do you need to be granted permission to be a utilities company? What third party complains or government body can I escalate this to?
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David hill
(@hilly_cfc) reported
@virginmedia I first raised this issue in April or May last year! I have been promised call backs within 48hrs on at least 4 occasions, but still nothing. I have had no written response or anything.
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Susan Ateh
(@SusanAteh) reported
@virginmedia Has not worked!!! Wi-Fi not working again. I have a work deadline. Supposedly technician coming today but don’t trust it. Why is management not calling as they said they would??
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Maarten
(@MaartenSleeckx) reported
@virginmedia I have tried a different device (OP6T and S20+ 5G), both mobile phones with mobile data BECAUSE I HAVE NO WIFI TO USE ON ANY OF MY COMPUTERS DO I. I could hotspot from a phone to my pc, but the connection for that is way too poor. I'm on 4G in Newport. 1/2