Virgin Media outages and service status in Sudbury, England

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sudbury, England

The most recent Virgin Media outage reports came from the following cities: Colchester.

City	Problem Type	Report Time
Colchester	Internet	6 days ago
Colchester	Phone	14 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

• 
  CK|Fitness (@DjOoooosch) reported 4 minutes ago from Braintree, England

  @virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.

• 
  RUSSELL WALKER (@RUSSELL91779006) reported 11 minutes ago from Colchester, England

  @IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.

• 
  Theresa Higgins (@theresahiggins) reported 12 minutes ago from Colchester, England

  @virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.

• 
  EmmaRoseHarvey (@Emma96Harvey) reported 14 minutes ago from Colchester, England

  Meant to be working from home but that is going so well that I've now go to go into the office for the afternoon... Thanks for being the worst ISP @virginmedia

• 
  Steve Tovey (@steevXIII) reported 20 minutes ago from Colchester, England

  @virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.

• 
  Steve Tovey (@steevXIII) reported 25 minutes ago from Colchester, England

  Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?

• 
  kenny wilson (@kennythekilt) reported 26 minutes ago from Colchester, England

  @virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service

• 
  Luke Redpath (@lukeredpath) reported 31 minutes ago from Colchester, England

  @virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.

• 
  Laura Stevens (@princess_boo148) reported 33 minutes ago from Colchester, England

  @virginmedia That's achieving nothing. What's the point in WiFi if it's not gona work. Can't get through on phone and get any help at all. Absolutely appalling service and il now be taking this further

• 
  Michael Gaga-Hale (@MichaelGagaHale) reported 35 minutes ago from Colchester, England

  @virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.

• 
  Theresa Higgins (@theresahiggins) reported 36 minutes ago from Colchester, England

  @virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.

• 
  Luke Redpath (@lukeredpath) reported 37 minutes ago from Eight Ash Green, England

  Looks like #VirginMedia is on the verge of falling over again. Had connection issues over the last half hour including Twitter not loading, *** pushes failing and Zoom being slow to connect. But weirdly I can still run a solid speed test.

• 
  Theresa Higgins (@theresahiggins) reported 40 minutes ago from Colchester, England

  @virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.

• 
  kenny wilson (@kennythekilt) reported 42 minutes ago from Colchester, England

  @virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back

• 
  CLAIRE WALMSLEY (@MissClaireW) reported 44 minutes ago from Halstead, England

  @O2 Yeh you keep replying to people with this, & yet the link you sent either directs back to social media, or continues the issue of login problems... so... ?? @virginmedia @O2

• 
  2 Fingers Rampant (@2FingersRampant) reported 46 minutes ago from Colchester, England

  @virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.

• 
  Theresa Higgins (@theresahiggins) reported 46 minutes ago from Colchester, England

  @virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.

• 
  Luke Redpath (@lukeredpath) reported 56 minutes ago from Colchester, England

  @jasonkneen @virginmedia That page never seems to work for me.

• 
  liz de oliveira (@lizdeoli) reported 57 minutes ago from Sudbury, England

  @virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!

• 
  Chris Green (@Greenking66) reported 60 minutes ago from Colchester, England

  @virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  john downey (@johndowney74) reported 1 minute ago

  @virginmedia is there an issue with broadband in Leixlip area today? Seems to be poor connectivity

• 
  Oracle (@biggle1908) reported 3 minutes ago

  Looking for some advice lovely people. For twenty something years I have had broadband from BT and TV from Sky. Sky’s renewal is coming in at over £100 per month and am currently paying £62 for BT which is now painfully slow. I have been looking at Virgin Media for both and this gives me a saving of around £70 per month for much faster broadband. What are people’s experiences with Virgin Media. Thanks in advance.

• 
  dawnieC (@CorkinDawn) reported 3 minutes ago

  @virginmedia Plus convenient for you to get out of the compensation clause, restoring it for a few hours. The latest update showing is fix by 5 August at 16:08, so another whole day without internet. Is this a new fault or the last one not fixed properly?

• 
  Gabby Harrington-Poole (@Gabarillo) reported 4 minutes ago

  6th day of intermittent service with broadband and tv @virginmedia what’s going on?

• 
  Sam Sheehan (@SamanthaJane_H) reported 7 minutes ago

  @virginmedia I did direct message 4 days ago, nobody read or replied. I’ll recap- 2 weeks no service, five engineers sent to diagnose the same problem multiple times, no fix. Complaints team open and close complaints immediately with no resolution. Fix not due for at least another week.

• 
  It's Ahmad (@AhmadX_Official) reported 8 minutes ago

  In 2003, 68-year-old Stan Beaton said goodbye to his beloved wife, Ruby, after she lost her battle with cancer. Among all the memories she left behind, one became his greatest treasure, a simple voicemail recorded on their home answering machine, preserving the sound of her voice. For years, Stan kept the same phone service for one reason alone: he was terrified that changing providers might erase that recording. Whenever grief became too heavy, he would play the message, finding comfort in hearing Ruby speak once again. Then, without warning, everything changed. During a routine system upgrade by Virgin Media, the voicemail was accidentally deleted. Stan later described the heartbreak: "When I realized it was gone, it felt like I had lost my wife a second time." Once the company understood what had happened, they launched an extraordinary recovery effort. Around a dozen engineers dedicated three full days to retrieving a single voicemail. They combed through archived systems, aging servers and backup files, comparing the task to finding a needle in a haystack. Despite the odds, they refused to stop searching. Against all expectations, they found it. When Stan learned how many people had worked tirelessly to recover his recording, he was overwhelmed. "All those people… just to help me? I never imagined a company would go to such lengths," he said. Then came the moment he had almost given up hope of experiencing again. Ruby's familiar voice filled the room: "Stan and Ruby are not available right now. Please leave your name and number, and we'll get back to you." Tears quickly welled up in his eyes. "Amazing… absolutely amazing," he whispered. With deep gratitude, he later said: "I thought I would never hear her voice again. They gave me back something I believed was gone forever. They made an old man incredibly happy." Sometimes the greatest treasures aren't money or possessions. They're the few precious seconds of a loved one's voice memories that can comfort a heart for a lifetime.

• 
  don (@DonWAFC2) reported 10 minutes ago

  @D4N7O @virginmedia Not working here as well ffs

• 
  Darc Knight (@DarcKni68649817) reported 11 minutes ago

  @Markford64LUFC @virginmedia If you care to look means they should reap people of? From 85 to 254? What kind of stupid and ignorant statement is that? Do you and everybody else have the same life problems or situations? You must be smarter than people who compiled that data. Nextttt man

• 
  Charles Forsyth (@charles_forsyth) reported 11 minutes ago

  @biggle1908 @SBarrettBar @zeninternet I have both Zen and Virgin Media (two fibres). Zen is symmetric but VM is not (here), despite Zen being half the price. Symmetry (or not) depends on the underlying infrastructure supplier. VM has been great over many years, fairly usual tech support; Zen has been excellent and the tech support is very techy. ("Symmetric" here means upload and download rate is the same; often upload is much slower.)

• 
  SAVE LAMMAS PARK (@SharonBewley) reported 11 minutes ago

  @virginmedia No thanks - I have supplied all the information you require to address the issue