Virgin Media Outage Report in Sudbury, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
||
| Colchester |
Internet | |
| Colchester |
TV | |
| Braintree |
Internet | |
| Colchester |
Internet | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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EmmaRoseHarvey
(@Emma96Harvey) reported
from
Colchester, England
Meant to be working from home but that is going so well that I've now go to go into the office for the afternoon... Thanks for being the worst ISP @virginmedia
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I have used that 0800 number. It says there is still a problem and should be fixed by 6 pm tonight. That is what it said yesterday!
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m
(@leipperm) reported
from
Braintree, England
@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
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2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.
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Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
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Leia
(@leiatwit40) reported
from
Colchester, England
@virginmedia Still not working!!! Super slow
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.
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Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@usukgoose @virginmedia Still issues with my system. Worked properly for a few minutes but back on slow .
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sort of, but I had trouble logging in as it uses an old email address that I no longer use.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I was supposed to get texts telling me what was going on. Instead I have had to do the chasing. My system is still not working.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia It is slow in all three of the devices I use.
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Laura Stevens
(@princess_boo148) reported
from
Colchester, England
@virginmedia I want to cancel my broadband contract it never works and you never help to fix it but your happy to take my money. Either cancel it for free or il be seeking legal action I'm bored with this now
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m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emily Matthews
(@escapadeemily) reported
@virginmedia I have spoken with the council and they have informed me that It is Virgin who need to get in contact with them to arrange any permission. My main issue is the complete lack of communication from Virgin. We have received no updates and no one will tell us a realistic timeframe
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Peter Michael Gordon
(@pm_gordon) reported
@virginmedia please can you help me in my efforts to speak to someone in broadband customer services - I'm yet to receive a response to a complaint I submitted on 7 Jan, and am now stuck in a loop between your online FAQ and your automated call service telling me to reboot my kit
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Mr. Textbook
(@1Cambot2) reported
@Jake_Hanrahan @virginmedia Just keep hounding them. I was promised 60+ mbps but was getting 5-6mgps for about a year. After my 8th complaint, and threatening to look elswehere, they increased it to the advertised speeds. (I'm using Vodaphone).
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Amanda
(@LadyCool31) reported
@heathoshea @virginmedia I know they're busy because of Covid - but this isn't customer service in any way, shape or form. I hope you get sorted soon!
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Alex Sewell
(@alexsewell36) reported
@virginmedia Been told I cannot make amendments to my package and to call the customer relations team, is this the sort of level of service that you want to provide @virginmedia ?
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Johnny Wales
(@Johnnydubyah) reported
@virginmedia BEEN TRYING FOR 6 DAYS NOW TO TELL YOU I AM MOVING HOUSE. BOTH ON PHONE AND ONLINE. SOMEONE PLEASE DM ME SO I CAN BRING YOUR AWFUL SERVICE WITH ME
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Shyam Menon
(@ShyamDwar) reported
@virginmedia sorry to say, but Virgin media connectivity is very very poor in Pinner area for the past few days. Don't know what work is happening, but quality is very bad! Pls focus on good service than ads which hype of 100MBPS.
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Catherine
(@CatherineQEIICC) reported
@virginmedia Getting very frustrated with our media package, and when we need help, it costs us to call. WiFi down, phone not working, only using one TV box but paying for 2. So fed up we are now looking to move. #virginmedia
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RobEyez
(@RobEyez) reported
@virginmedia I keep getting calls saying that they are from vm and they have a problem with their router bank. Are these finishing calls as I’ve had 10 of them in the space of 2 hours.
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Andrew Bennett
(@AndrewB54026936) reported
@DLM36887682 @virginmedia They are a nightmare, I’ve been trying to call to cancel for days. You can’t even sit on hold.