Virgin Media

Virgin Media Outage Report in Sudbury, Suffolk, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sudbury, Suffolk, England 11/23/2025 06:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sudbury, Suffolk, England

The most recent Virgin Media outage reports came from the following cities: Braintree.

Loading map, please wait...
City Problem Type Report Time
United KingdomBraintree Internet
United KingdomColchester Internet
United KingdomColchester TV
United KingdomColchester TV
United KingdomColchester TV
United KingdomColchester TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company

  • steevXIII Steve Tovey (@steevXIII) reported from Colchester, England

    @virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.

  • steevXIII Steve Tovey (@steevXIII) reported from Colchester, England

    Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.

  • steevXIII Steve Tovey (@steevXIII) reported from Colchester, England

    @virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.

  • gunsmoke70 Richard Martin (@gunsmoke70) reported from Colchester, England

    @virginmedia what’s the issue with the service in colchester CO2 area

  • leipperm m (@leipperm) reported from Braintree, England

    It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.

  • Laitty Graeson Laitt (@Laitty) reported from Colchester, England

    Great time for my internet to go down again. Third time this week @virginmedia #colu

  • leipperm m (@leipperm) reported from Braintree, England

    @virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .

  • Griggsy1968 Mark Griggs (@Griggsy1968) reported from Colchester, England

    @virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.

  • robinsontonyLIR be kind and be nice. (@robinsontonyLIR) reported from Colchester, England

    @InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs

  • 2FingersRampant 2 Fingers Rampant (@2FingersRampant) reported from Colchester, England

    @virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SimonTalbot76 Simon Talbot (@SimonTalbot76) reported

    @virginmedia Sadly not. Just going round in circles and still waiting for the ‘call back in 24 hours to see if the problem is rectified ’ from two weeks ago.

  • Andi_Basson Candice Basson (@Andi_Basson) reported

    Hey @virginmedia your phone team are unbelievably rude. They can't understand half of what I say then snap at me for it. Snapped at me because they transferred me to wrong department. Snap when I hesitate on spelling and I've spent 30mins on and off hold with people

  • Andi_Basson Candice Basson (@Andi_Basson) reported

    @virginmedia I try my best to be as clear and straight forward with what I'm requesting as possible after years of dealing with different people and am patient if they need me to repeat things but they've been so rude I'm actually near tears

  • lennon_derek Derek Lennon (@lennon_derek) reported from Firhouse, Leinster

    Been on hold for 22 min so far with virgin media customer service is horrendous @VirginMediaIE I know we’re all at home no excuse for bad service though

  • DeborahHarry1 Deborah Rossi (@DeborahHarry1) reported

    @virginmedia Please can u speak to yr IT department to help sort out the discount codes. Please treat this matter as a complaint

  • TerryFBH Terry Chapman or FBH (@TerryFBH) reported

    @virginmedia Busy again!!!!!! I dont wish to imply difficulty getting through benefits Virgin by making it harder to terminate contract to avoid rollover.

  • TracieMSullivan Tracie (@TracieMSullivan) reported

    @virginmedia I am unhappy with the appalling service that I am receiving from Virgin and am still receiving from these messages as you have done nothing to help resolve this issue.

  • Andi_Basson Candice Basson (@Andi_Basson) reported

    @virginmedia You offered a better broadband service for my area but honestly going with Sky as at least their customer service is currently meeting the min req of being polite. Been with you over 10yrs so sad to go but that's not on

  • ThelmaBett Gill McHugh (@ThelmaBett) reported

    @virginmedia My dad is 84, he had a long time trying to get through to your customer service. He was told his remote control needed replacing as it would not change channels. He got a new control in post today and his TV still won't work.

  • loan_now StopLoanChargeNow (@loan_now) reported

    @Stephen41792571 @virginmedia Not having same issue only issue I have is during a pandemic with people struggling with bills they are rising the prices in March to help us all apparently to invest in the network!!!!! @virginmedia presume your not getting the benefit of that investment LOL