Virgin Media Outage Report in Sudbury, Suffolk, England

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sudbury, England

The most recent Virgin Media outage reports came from the following cities: Colchester, and Halstead.

City	Problem Type	Report Time
Colchester	Wi-fi	9 days ago
Colchester	Wi-fi	10 days ago
Halstead	Wi-fi	12 days ago
Colchester	E-mail	2 months ago
Colchester	Internet	2 months ago
Colchester	TV	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

• 
  Mark Hayton (@Da_Hayts) reported 28 seconds ago from Colchester, England

  @virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡

• 
  CK|Fitness (@DjOoooosch) reported 3 minutes ago from Braintree, England

  @virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.

• 
  Luke Redpath (@lukeredpath) reported 7 minutes ago from Colchester, England

  @virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.

• 
  Jenna Walker (@Genevre2) reported 11 minutes ago from Stoke by Clare, England

  @virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.

• 
  Chris Green (@Greenking66) reported 12 minutes ago from Colchester, England

  @virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.

• 
  ¢σℓℓєттє ℓуηη мσσяє♥ (@ColletteLynn_) reported 13 minutes ago from Great Horkesley, England

  @Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice

• 
  Simon Folkard (@FolkardSimon) reported 14 minutes ago from Colchester, England

  @krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.

• 
  CK|Fitness (@DjOoooosch) reported 14 minutes ago from Braintree, England

  @virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.

• 
  liz de oliveira (@lizdeoli) reported 15 minutes ago from Sudbury, England

  @virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful

• 
  Chris Green (@Greenking66) reported 24 minutes ago from Colchester, England

  @virginmedia I done the scan and the signal upstairs is weak and very very slow😕

• 
  Luke Redpath (@lukeredpath) reported 27 minutes ago from Colchester, England

  @virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.

• 
  Simon Folkard (@FolkardSimon) reported 30 minutes ago from Colchester, England

  @virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.

• 
  Simon Folkard (@FolkardSimon) reported 31 minutes ago from Colchester, England

  @virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.

• 
  Leeza Morley (@leezaloops) reported 35 minutes ago from Colchester, England

  @virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!

• 
  Leeza Morley (@leezaloops) reported 37 minutes ago from Colchester, England

  @virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.

• 
  Luke Redpath (@lukeredpath) reported 41 minutes ago from Colchester, England

  @jasonkneen @virginmedia That page never seems to work for me.

• 
  Simon Folkard (@FolkardSimon) reported 46 minutes ago from Colchester, England

  @virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.

• 
  Julian Joyce (@starbuck2003) reported 49 minutes ago from Elmstead Market, England

  @virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!

• 
  RUSSELL WALKER (@RUSSELL91779006) reported 52 minutes ago from Colchester, England

  @IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.

• 
  liz de oliveira (@lizdeoli) reported 54 minutes ago from Sudbury, England

  @virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt Keil (@MattKeil) reported 2 minutes ago

  @virginmedia Called the main line. Spoke to someone who said they would activate the connection. This didn’t happen. Rang again, guy tried to help, but the red light on the hub kept coming up. Passed me on to another help team. They asked for my name, I told them, then they hung up. 1/2

• 
  Southside Trekkie 🏳️‍🌈🏴󠁧󠁢󠁳󠁣󠁴󠁿🦄🖖🏻💖💜💙 (@SouthsideTrekk1) reported 5 minutes ago

  @mku77 @MrsAstronaut My dad once responded to a cold call from Virgin Media by singing Like A Virgin down the phone at them. They never called back.

• 
  Matt Keil (@MattKeil) reported 5 minutes ago

  @virginmedia Rang a third time, they passed me on to the same team. She wrote down some notes, and said they’d pass me on the the quick start team. Attempted to transfer the call but hung up. Rang a fourth time to cancel my account. Left in a queue for 22 minutes, then gave up. 2/2

• 
  bucket🍄 (@mechaflowers) reported 7 minutes ago

  @virginmedia ur wifi bad

• 
  Sam Mulligan (@OnlyMully) reported 8 minutes ago

  @virginmedia I changed my contact last month and was told that last month would be the last high payment. When I had my bill yesterday it’s the same price . So calling up to question it and the lady was like no I was wrong. The lady was extremely rude and then she put the phone down on me !!

• 
  Jack S. ⭐️⭐️ (@JJSuggitt95) reported 8 minutes ago

  Virgin Media going down right before jumping on FUT Champs… Nice…

• 
  Paul Adamson (@PJ_Adamson) reported 8 minutes ago from Croggan, Scotland

  @virginmedia can you please let me know why you failed to cancel my contract in February after a long conversation about the implications of not returning my box and kit to you? Still getting bills, not using the service.

• 
  Matt Williams (@Mattuproar) reported 11 minutes ago

  @virginmedia This was all mid March... but today I get a call about my install.... my name was wrong so I ended the call and called your CS team myself only to be told yes I had work going on today ready for my install on the 1st June!! I told them to cancel and asked to put in a complait

• 
  Lew (@skina19) reported 11 minutes ago

  @virginmedia hi, is there a phone outage in SS8 0le. 91 year old has no incoming calls and cannot dial out. Website states no problems, no one on live chat to talk too

• 
  Niniru Rui (@Ninirui) reported 16 minutes ago

  Thank God I haven’t use virgin media for the last 5 years. Its that same ******* *****