Virgin Media

Virgin Media Outage Report in Sudbury, Suffolk, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sudbury, Suffolk, England 03/08/2026 01:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sudbury, Suffolk, England

The most recent Virgin Media outage reports came from the following cities: Colchester.

Loading map, please wait...
City Problem Type Report Time
United KingdomColchester E-mail
United KingdomColchester Internet
United KingdomColchester TV
United KingdomBraintree Internet
United KingdomColchester Internet
United KingdomColchester TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @jasonkneen @virginmedia That page never seems to work for me.

  • CordenGemma ❤Gemma❤ (@CordenGemma) reported from Colchester, England

    @virginmedia when will we have normal service again.

  • MichaelGagaHale Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia So what is happening I want to cancel my account

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.

  • starbuck2003 Julian Joyce (@starbuck2003) reported from Elmstead Market, England

    @virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!

  • Greenking66 Chris Green (@Greenking66) reported from Colchester, England

    @virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.

  • MichaelGagaHale Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄

  • MichaelGagaHale Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.

  • lizdeoli liz de oliveira (@lizdeoli) reported from Sudbury, England

    @virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!

  • Da_Hayts Mark Hayton (@Da_Hayts) reported from Colchester, England

    @virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡

  • jimaxyn Jimmy Regan (@jimaxyn) reported from Colchester, England

    @virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake

  • lizdeoli liz de oliveira (@lizdeoli) reported from Sudbury, England

    @virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful

  • Greenking66 Chris Green (@Greenking66) reported from Colchester, England

    @virginmedia I done the scan and the signal upstairs is weak and very very slow😕

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @AlanWhitaker83 @virginmedia Terrible staff terrible service and not getting to cancel an accounting only opened today but due to poor customer service I want out!!! Told call back Saturday

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.

  • jj_phoenix66 JJ_phoenix (@jj_phoenix66) reported from Colchester, England

    @virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!

  • Da_Hayts Mark Hayton (@Da_Hayts) reported from Colchester, England

    Terrible service keeping me waiting for an hour by @virginmedia

  • lukeredpath Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.

  • leezaloops Leeza Morley (@leezaloops) reported from Colchester, England

    @virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • IRyanofficial Ryan Aspinall (@IRyanofficial) reported

    @virginmedia can anybody help with your poor internet speed and not getting what we are paying for😡

  • tree247_ Teresa Velocity - Ha (@tree247_) reported

    @virginmedia Thanks for the reply. The problem must be quite isolated. We are currently at CV3 2LL, 150 meters from home, and all services are working-except your website which we still can’t access.

  • coryannes Cory Shipp (@coryannes) reported

    @EmilyBestow @virginmedia Honestly having hell. When it works it’s great, but how can a customer service operate so shoddily!!!!

  • lircinema LadyinRed (@lircinema) reported

    @virginmedia hey anybody know how you actually cancel a contract, five submission online, failed, three phone calls, failed- might be nice if the next guy had all the information so we DON’T have to keep repeating it!!

  • Hopkinsonjudy Nanny Old (@Hopkinsonjudy) reported

    @virginmedia @vmbusiness And that’s the problem. You answered in minutes and they have not responded at all. We are a new customer. Not much of an advert.

  • moveprodinc moveprod (@moveprodinc) reported

    @virginmedia And no service for the elderly ******* in contracts taken for their now-deceased spouses. Surely you can do better.

  • pinkssuri Randhir Suri (@pinkssuri) reported

    @virginmedia your customer service will kill me! Disgusting! They never revert calls as promised. I called 6 times . 2 agents dropped calls! The agent promised a deal. Promised to call back never did 10 days ago

  • SumayaKhanom Sumaya Khanom (@SumayaKhanom) reported

    @virginmedia this is ridiculous only joined a month ago and we are already having continuous problems with the wifi

  • EmilyBestow Emily Bestow (@EmilyBestow) reported

    @coryannes @virginmedia @virginmedia are the worst broadband providers I've ever had - they couldn't pay me to go back to them! Entire days on hold and I think 30 hours waiting for a WhatsApp reply... Get out if you can!!

  • EvanMcFarlane Evan (@EvanMcFarlane) reported

    @virginmedia Hi there. You’re carrying out work in my area and my services have been down all day. It said it’d be done by 3PM though but still nothing. Just wondering if you’ve got a timecrame? In the PA3 area.