Virgin Media Outage Report in Sudbury, Suffolk, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 28: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
||
| Colchester |
Internet | |
| Colchester |
TV | |
| Braintree |
Internet | |
| Colchester |
Internet | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
-
Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.
-
Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.
-
Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.
-
be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
-
Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sort of, but I had trouble logging in as it uses an old email address that I no longer use.
-
Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I was supposed to get texts telling me what was going on. Instead I have had to do the chasing. My system is still not working.
-
Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
-
2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
-
Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.
-
Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I have used that 0800 number. It says there is still a problem and should be fixed by 6 pm tonight. That is what it said yesterday!
-
Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.
-
kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
-
Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.
-
Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.
-
Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia It is slow in all three of the devices I use.
-
Leia
(@leiatwit40) reported
from
Colchester, England
@virginmedia Still not working!!! Super slow
-
m
(@leipperm) reported
from
Braintree, England
@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
-
Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@usukgoose @virginmedia Still issues with my system. Worked properly for a few minutes but back on slow .
-
Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
-
m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Alex
(@ajk__89) reported
@virginmedia hi guys! Just wanted to make sure you are aware that you are the worst company in the entire world. Congrats on being completely impossible to deal with! 🤡
-
Marc
(@marchoodless) reported
@virginmedia Been having intermittent issues for months! Have done numerous reboots and resets but still having issues. Neighbours not having the same problems would like someone to come out and check the device and connections
-
Hi
(@A_Person_Ish) reported
@virginmedia How many times do i need to call your terrible service about ordering a phone confirming a million details and emails being told to wait for a email about delivery dates only to have it cancelled without being told?
-
Nicki Clarke (formerly Spear)
(@nickimclarke) reported
@virginmedia They have responded but not dealt with any issues raised. Apparently you are well known for this behaviour when people try to cancel. I want a full response to the issues I have raised!
-
Ian
(@lawrebel) reported
@DrHoenderkamp @virginmedia @SkyMediaUK I had a 2.5hr online chat with them yesterday, trying to cancel my broadband after 27 years as a customer. In the end I told them that I now considered my contract cancelled & would be cancelling DD and billing them for wasted time. Horrible company. Overseas Cust Serv.
-
TOMMY BRINKMAN
(@no1Brinks) reported
@virginmedia the worst company to deal with should have had my install 11 November now being quoted 22 December engineers say not enough money on job todo it absolutely shocking
-
PuReGoN
(@xxPuReGoNxx) reported
@jeffharris_665 @IsThatPL @virginmedia Your Hub is ******. Nothing to do with the virgin broadband. Ask for a Hub 5. With WIFi 6, it is literally zero issues. I work at home all week, so I constantly use it with now issues.
-
iTradeShares
(@iTradeshares) reported
@DrHoenderkamp @virginmedia @SkyMediaUK Virgin media is probably the worst business in the UK for customer service.
-
Dr Ramesh Gedhar | PhD
(@ramesh_1101) reported
@virginmedia stop looting on bill when you cannot provide installation in time. every customer support person does thing as per their own convenience and try to add charges every time. please look into this. I have called many times so far not resolved and making fake promises
-
David Heathcote
(@DavidMHeathcote) reported
@virginmedia Engineer came last night but couldn't fix it. Had an email at 4am to say it was fixed. It is not fixed.