Virgin Media Outage Report in Sudbury, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Halstead, Braintree and Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Halstead |
Total Blackout | |
| Braintree |
Internet | |
| Colchester |
TV | |
| Halstead |
Internet | |
| Colchester |
TV | |
| Halstead |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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❤Gemma❤
(@CordenGemma) reported
from
Colchester, England
@virginmedia when will we have normal service again.
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.
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JJ_phoenix
(@jj_phoenix66) reported
from
Colchester, England
@virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
Terrible service keeping me waiting for an hour by @virginmedia
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia So what is happening I want to cancel my account
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@AlanWhitaker83 @virginmedia Terrible staff terrible service and not getting to cancel an accounting only opened today but due to poor customer service I want out!!! Told call back Saturday
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Jimmy Regan
(@jimaxyn) reported
from
Colchester, England
@virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Valerie Roe PR
(@valerieroePR) reported
@virginmedia what’s happening with your broadband. I have no service for the last 24 hrs. My mum who is 82 has no phone, TV and broadband services either and can’t get through to anyone to get help?
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sharon thomson
(@ShrnThomson) reported
Does any customers of @virginmedia mobile phone (UK) have any problems? I have NO 4G or even phone reception. Had none done 8am this morning.
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Miss IG Geek (she/her) 🏳️🌈
(@MissIG_Geek) reported
@virginmedia has closed my complaint about having no service, claiming that if there’s a fault and engineer will come, diagnose and fix. 2 engineers have come and diagnosed, STILL NO FIX. Every time I contact support I get dumped right back to the start of the process again
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Roseanne Bradley
(@_rosiebradley) reported
@virginmedia I keep getting 2-3 calls a week from people claiming to be virgin mobile. It’s never professional and the signal is always terrible. They’re pushy and rude, and call from different locations each time, what is going on??
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earlysnares
(@Murci_UK) reported
@virginmedia It just tells me there are issues but goes into no specifics, just very vague info. I’d actually like to find out what’s going on please?
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Bethany Andrew
(@MeBethanyAndrew) reported
Slightly regretting switching from BT to Virgin Media as just having non existent customer service. Anyone else experienced issues with Virgin before? 😔
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Megan Day
(@megmegday) reported
@virginmedia No, I had nothing new, I wanted to transfer my package across, I have broadband/phone/tv and 2 x boxes - I was set up as a new customer instead of existing on the same package which makes no sense considering your new customers get better deals & I’ve been with youfor 7 years
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earlysnares
(@Murci_UK) reported
@virginmedia Thanks a lot for checking. That info should really be accessible on your service status page though, would save both you having to look it up and customers chasing updates.
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Lucy Messinger
(@LucyMessinger) reported
@virginmedia my broadband isn’t working. Again. Your phone and website help puts you into a loop where you can’t actually access any help. Or speak to a person. Currently been on hold for forty minutes.
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Nigel McHugh
(@nigelmchugh) reported
@virginmedia three times I have called and three times you have hung up on me when I try to cancel, case number 07099221263 if people want to leave your service you can t gnore them by hanging up, because you don't want to hear it