1. Home
  2. Companies
  3. Virgin Media
  4. Sudbury
Virgin Media

Virgin Media outages and service status in Sudbury, England

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Sudbury, including 0 direct reports.
  • The most common problems reported in this area mention E-mail and Phone.
  • 50% E-mail (50%)
  • 50% Phone (50%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Sudbury, England

The most recent Virgin Media outage reports came from the following cities: Colchester.

CityProblem TypeReport Time
Colchester Phone 8 days ago
Colchester E-mail 11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

  • ColletteLynn_
    ¢σℓℓєттє ℓуηη мσσяє♥ (@ColletteLynn_) reported from Great Horkesley, England

    @Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice

  • DjOoooosch
    CK|Fitness (@DjOoooosch) reported from Braintree, England

    @virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.

  • lizdeoli
    liz de oliveira (@lizdeoli) reported from Sudbury, England

    @virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful

  • kennythekilt
    kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia So what is happening I want to cancel my account

  • theresahiggins
    Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.

  • jimaxyn
    Jimmy Regan (@jimaxyn) reported from Colchester, England

    @virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake

  • MichaelGagaHale
    Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄

  • theresahiggins
    Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.

  • FolkardSimon
    Simon Folkard (@FolkardSimon) reported from Colchester, England

    @virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.

  • MichaelGagaHale
    Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England

    @virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.

  • Greenking66
    Chris Green (@Greenking66) reported from Colchester, England

    @virginmedia I done the scan and the signal upstairs is weak and very very slow😕

  • lukeredpath
    Luke Redpath (@lukeredpath) reported from Colchester, England

    @virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.

  • princess_boo148
    Laura Stevens (@princess_boo148) reported from Colchester, England

    @virginmedia It worked for a couple of hours last night and now back to not working this morning

  • theresahiggins
    Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia Sort of, but I had trouble logging in as it uses an old email address that I no longer use.

  • bond_graham
    TheOriginal© (@bond_graham) reported from Colchester, England

    @Darren_Blackery @virginmedia They’re all the same cuz, my @EE service continuosly drops out. #backtobasics

  • 2FingersRampant
    2 Fingers Rampant (@2FingersRampant) reported from Colchester, England

    @virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.

  • lukeredpath
    Luke Redpath (@lukeredpath) reported from Colchester, England

    @jasonkneen @virginmedia That page never seems to work for me.

  • robinsontonyLIR
    be kind and be nice. (@robinsontonyLIR) reported from Colchester, England

    @InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs

  • leezaloops
    Leeza Morley (@leezaloops) reported from Colchester, England

    @virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.

  • starbuck2003
    Julian Joyce (@starbuck2003) reported from Elmstead Market, England

    @virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • briavelsjon
    Jon Pitts (@briavelsjon) reported

    @SmithyWFC85 @bigsul72 I have access to HBO via my Virgin Media subscription, but don't want to view via an app - that's kinda my point. Sky Sports red button is truly excellent, TNT's isn't bad but is sat unused.

  • louie_elliott22
    Louie Ells (@louie_elliott22) reported

    @tizyfv @virginmedia They ain’t bad for me they just give me 150 ping on NaC and 130 on Middle East

  • markoram1
    Mark Oram (@markoram1) reported

    Hi @virginmedia Have to say I have dealt with a company as bad as yours , I am trying to help my elderly neighbour who happens to have been a customer of yours for 30 yrs plus deal with her badly missold package ,

  • Croston2Croston
    🌈 Lily and Penny (@Croston2Croston) reported

    @Pugsie1960 @flyabout7 Honestly what is it with these people? If they're not hacking your X or FB account they're sending scam emails. When that doesn't work they phone and tell you they're Henry from Virgin Media and your Internet is down. To quote Jim Royle Henry my a**e xxx

  • ravipal1214
    Ravi Pal (@ravipal1214) reported

    @virginmedia This was supposed to be an escalation, which turned out to be another utter waste of time. The team handling social doesn’t even check basics/fundamentals (like there is already a WiFi pod issued that doesn’t work) and in the end – outcome nothing – you have already logged a complaint therefore wait – you as a customer are not important to us, your situation doesn’t matter. I wonder if there was another choice of good broadband in this area why would anyone ever go with @Virgin.

  • kateandhergirls
    Kate and her girls (@kateandhergirls) reported

    @MartinSLewis plz help. @virginmedia told me I was out of contract when in fact I have another yr, tried to switch plans via your site & im currently paying £36pm for 500mb whereas new customers can pay £22.99 for 1GB. VM slapping me with almost £400 get out fee. 😭 #virginmedia

  • LisaRacheal
    Lisa (@LisaRacheal) reported

    Worst company ever @virginmedia They say the same thing over and over again instead of just sending an engineer to actually fix it. I don’t work for you, you take my money so provide the service

  • kateandhergirls
    Kate and her girls (@kateandhergirls) reported

    @virginmedia Your chat colleague already looked into it and was incredibly rude and basically said tough you’re an existing customer on a contract and we don’t help our loyal customers, just new ones 🙄

  • AFC_OSRS
    Cobes (@AFC_OSRS) reported

    @j_ball13 @virginmedia Ignore them till the death certificate they can't do ****, all smoke n mirrors. Had that issue with my uncle passing. 1 email in writing and when obtained provide death certificate.

  • Amrit_Phull
    Amrit Phull (@Amrit_Phull) reported

    @virginmedia @306notout Can you be more pathetic! I tried calling your bullshit customer service line and the lines are closed!!!