Virgin Media outages and service status in Sudbury, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Sudbury, including 0 direct reports.
- The most common problems reported in this area mention TV.
- TV (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 28: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sudbury, England
The most recent Virgin Media outage reports came from the following cities: Colchester.
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
-
m (@leipperm) reported from Braintree, England@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
-
Mark Hayton (@Da_Hayts) reported from Colchester, England@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
-
Jimmy Regan (@jimaxyn) reported from Colchester, England@virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake
-
Luke Redpath (@lukeredpath) reported from Colchester, England@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
-
Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
-
kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia So what is happening I want to cancel my account
-
Leeza Morley (@leezaloops) reported from Colchester, England@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
-
Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
-
Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.
-
kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
-
CLAIRE WALMSLEY (@MissClaireW) reported from Halstead, England@O2 Yeh you keep replying to people with this, & yet the link you sent either directs back to social media, or continues the issue of login problems... so... ?? @virginmedia @O2
-
Julian Joyce (@starbuck2003) reported from Elmstead Market, England@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
-
JJ_phoenix (@jj_phoenix66) reported from Colchester, England@virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!
-
Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.
-
kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
-
kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia just joined virgin got sim today already want to leave after poor customer service via text told I’m confused and want a manager to call or I will leave told to leave then
-
Chris Green (@Greenking66) reported from Colchester, England@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
-
liz de oliveira (@lizdeoli) reported from Sudbury, England@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
-
Simon Folkard (@FolkardSimon) reported from Colchester, England@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
-
RUSSELL WALKER (@RUSSELL91779006) reported from Colchester, England@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Pete Domican (@PeteDomican) reported@Grumpus04164070 @PeteUK7 @virginmedia After my father died, one company said ‘we’ll keep his customer account on file, in case he wants to reopen his account’.
-
Heppo (@neilheppen) reported@virginmedia @GeoffJonners Why should that matter. An existing customers should be offered the same renewal deal whether online or by speaking to an agent. But of course that's not the case - and even the online renewal offer goes up or down every couple of days. Time the regulators got to grips with it.
-
🇨🇦 Budget organics (@BudgetOrganics) reported@PeteUK7 @virginmedia Bad robot.
-
werb (@Lfc93Werb) reported@virginmedia @PeteUK7 Chatting ****. My credit rating got destroyed after I left O2 and they sorted all the paperwork then years later a mistake on their end had them deciding I hadn't and they invented a debt and solid it to a debt company. All phone companies are massive scam artists
-
Jonathan Moore (@altymoore1) reported@virginmedia @PeteUK7 Isn’t that the whole point of a bereavement team? To stop **** like this happening? Human input. A little time when he told you 3 months ago is a pathetic excuse also
-
michaela (@millymoobags) reported@PeteUK7 @virginmedia So sorry for the loss of your mum and this headache for you I was chased by orange for 8 months after my dad died well his name i got his post never got a refund either or a apology
-
Ugly Balaclava (@uglybalaclava) reported@andyvanstan @virginmedia It’s been down since 10am Tuesday, no TV or broadband in the CF63 and CF62 area, Barry, Wales
-
Urm (@erm2urm) reported@virginmedia I've been waiting for 35 mins for somebody to answer my call. VM CS is awful. I can't log into my account. I get a message to enter my email. I do this. I get sent and email. I click on the link and it starts the same process again. Can somebody please HELP!!
-
Dermot Hayes (@DermotHayes7) reported@ODonnellDale I have virgin media broadband and TV and have no issues with it at all
-
Bern 🏴 (@KeithClarke1) reported@JamieGBarry @virginmedia I managed to negotiate a pretty good deal with Virgin. Not quite a new customer deal but pretty good.