Virgin Media Outage Report in Sudbury, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
||
| Colchester |
Internet | |
| Colchester |
TV | |
| Braintree |
Internet | |
| Colchester |
Internet | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
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JJ_phoenix
(@jj_phoenix66) reported
from
Colchester, England
@virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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❤Gemma❤
(@CordenGemma) reported
from
Colchester, England
@virginmedia when will we have normal service again.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia So what is happening I want to cancel my account
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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Jimmy Regan
(@jimaxyn) reported
from
Colchester, England
@virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@AlanWhitaker83 @virginmedia Terrible staff terrible service and not getting to cancel an accounting only opened today but due to poor customer service I want out!!! Told call back Saturday
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia just joined virgin got sim today already want to leave after poor customer service via text told I’m confused and want a manager to call or I will leave told to leave then
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
Terrible service keeping me waiting for an hour by @virginmedia
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Trust
(@Trusty_Jack) reported
@virginmedia this is the worst service outage in 4 years so far. I work from home and now am forced to waste holiday because the internet has been down for almost 24 hours. Fix time keeps being pushed back. Credit on my account won’t give me back wasted annual leave.
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Mark Oliver
(@Moliblog) reported
@virginmedia Okay, from a customers point of view. If I pay you for a service and you don’t supply it. This should be credited. The reasons are your concern. I expected a credit regardless. It’s good customer service. Stunned I have to point this out. #virginmedia @MartinSLewis
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Lisa D : ex-Apocaloptimist
(@leeceedee) reported
@wdwdeadeye @virginmedia I'm ST6 and still down here. Virgin status page now says won't be fixed until 1pm ish.
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Mary Caswell
(@Mary_Caswell) reported
@virginmedia my Internet is down and it seems to be for the whole street but no-one can contact you by phone. Not great service #HowDoIComplain
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Craig Williams
(@CraigWiIIiams) reported
@virginmedia No. When I left the property in 2015 it would have been transferred to the name of a remaining tenant. I’m now on my 7th property since, and have never used or heard from Virgin Media since, so I’d say it’s pretty unlikely that equipment will be tracked down!
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Jamie McLaughlin
(@jjsmclaughlin) reported
@sydnkr @virginmedia Thanks for your kind suggestions. We also get this, perhaps slightly more frequently than that. Personally I find that unacceptable. I suppose the solution is to just swallow the cost of a second connection. I am doing email from my phone and what I can without a wired connection
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TJ & Murphy
(@__Tjsmith) reported
@virginmedia won’t send an engineer out to fix an intermittent problem that we’ve reported numerous times, anyone able to shed light?
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Dr Lucy Webster
(@lucewebby) reported
from
Lambeth, England
@virginmedia Hi, our virgin media WiFi is down in SW4. Is there a local issue that’s being fixed?
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Gill Hay
(@Lerrkeo) reported
@virginmedia There’s no outages in the area and I’m sick of being passed around your technical team who are useless not to mention your customer service team who I daren’t to even being to talk about. I requested a manager call me back last week - I was told 48 hours - I’M STILL WAITING!
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ⒸⓇⒶⓘⒼ
(@CraigS0309) reported
@virginmedia A few years ago my parents had a problem with the internet router and an engineer put an ASH-gisx101-vm01 galvanic isolator onto the cable. What is this for?