Virgin Media Outage Report in Sudbury, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Wi-fi | |
| Colchester |
Wi-fi | |
| Halstead |
Wi-fi | |
| Colchester |
||
| Colchester |
Internet | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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Darren Grove
(@Grovesy71) reported
from
Colchester, England
@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
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Jenna Walker
(@Genevre2) reported
from
Stoke by Clare, England
@virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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RUSSELL WALKER
(@RUSSELL91779006) reported
from
Colchester, England
@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kev O'Connor
(@koc99) reported
@virginmedia I have just run a speed test on my laptop. The result is 74.9 mbps on download and 36.0 mbps on upload. Does that seem slow to you ??
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Greg
(@GR36) reported
@TheTestingMuse @virginmedia Agreed, I've had two routers now with the Hub3 in modem mode but get issues just the same. Still have to reboot it all the time and then it randomly switches out of modem mode every so often.
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Adriano Gasbarroni
(@adrianog75) reported
@virginmedia @DannyWakeling76 Dear Virgin Media. Did you read what Danny said? WHY DO YOU NOT UPDATE YOUR STATUS PAGE? WHY DO WE NEED TO KEEP ON WONDERING IF IT'S A PROBLEM ON OUR SIDE? Can you please update your status page, without us having to spend ADDITIONAL TIME ON THE PHONE to get CR to tell us that
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Sarah Halfpenny
(@SarahHalfpenny2) reported
Can someone @virginmedia please contact me? I am having lots of problems with my broadband and need to speak to someone as soon as possible... I cannot get through to you to speak and I left SKY due to bad internet!!!!!
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Justin
(@Justin77526875) reported
@virginmedia Virgin media, you’re are frigging joke. My 3rd day of waiting in for you and no result. 4th, 10th and 14th Dec. Now you tell@me you’re not coming until the 4th January! Seriously, Do you want me to cancel and go back to #Vodafone?!
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Tony Bainbridge
(@tonybainbridge1) reported
After 2 days I'm still waiting for @virginmedia to reply and explain why I wasted a Saturday waiting at home for a delivery that never came.
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Jean Hall
(@edin_hall) reported
@virginmedia @karenmarriott99 Haven’t been able to speak to a human at Virgin in the last 6 weeks. Internet down on Sunday. First engineer appointment is Friday. Really unimpressive customer service even allowing for pandemic
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Mike Woods
(@mikewoods3991) reported
The joys of moving house are only added to when @virginmedia disconnect you 10 days early, don’t reconnect you within 48 hours like they promise, then tell you that they’ll have to cancel your move so they can fix their own **** up. Keep up the good work, you incompetent pricks.
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your pal sal
(@Shadysunhat) reported
@virginmedia Hello I even have the ref numbers for the reports my neighbours have made - will you admit there is a problem please?
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Carol
(@feenixriz) reported
@virginmedia Well nothing’s happened ! All I want is my elderly mother's phone checked to see where the problem is! As I said originally I live a long way from her otherwise I would have done it myself !