Virgin Media Outage Report in Sudbury, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Internet | |
| Colchester |
Internet | |
| Colchester |
Internet | |
| Colchester |
Internet | |
| Colchester |
Internet | |
| Colchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
Terrible service keeping me waiting for an hour by @virginmedia
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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Jimmy Regan
(@jimaxyn) reported
from
Colchester, England
@virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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❤Gemma❤
(@CordenGemma) reported
from
Colchester, England
@virginmedia when will we have normal service again.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.
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JJ_phoenix
(@jj_phoenix66) reported
from
Colchester, England
@virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia So what is happening I want to cancel my account
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mrs Croxford-Cook
(@stealthb2) reported
@virginmedia Its not working at all and it is emitting a high pitched noise. One of your engineers confirmed it was faulty and told me to contact you as he didn't have any replacements.
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Ian Bowden
(@bodz156) reported
So, today @virginmedia have sent me an email containing a code to free Amazon Prime for 12 months (after 3 months of mithering them for it). Only trouble is the email says I have to use the code by 31st March...2020 🤔 Unless I'm Doctor Who, this is impossible! #Incompetence
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Maya Elb Design
(@MayaElbDesign) reported
@virginmedia abysmal service from start. I’ve moved house and now only have internet in one room and have now been charged extra for a booster I was told would be free. Can’t seem to resolve this with any advisers who all tell me different things, 3hr wait on the phone
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Neil
(@TrueEnglander) reported
Virgin Media is absolutely unreliable as per usual, just keeps dropping out, New Year same old issues...
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MojoDeadman
(@MojoDeadman) reported
@virginmedia why am I getting intermittent broadband service AGAIN? Once again you are preventing me from working. I don't get paid then you won't be getting paid. Sort it out otherwise you won't be getting any more money out of me.
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D
(@dee_dervish) reported
@virginmedia I did that, it told me I had poor signal
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Johnny-Liana Leota
(@TeamLeota) reported
@virginmedia hey guys, can you help me out please. My internet isn’t working and I want to change my package. It won’t allow me to log into my account and your phone lines aren’t available. Thanks
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Kezza
(@KeZr1983) reported
@virginmedia iv had nothing but trouble for the past 2 days with connection. No way of getting through to anyone to talk about the issues!!
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Andy Coe
(@J90Coe) reported
@virginmedia Tried that several times. Says no fault, neighbour's have same issue.
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Grant Pascal
(@GrantPascal) reported
@virginmedia That's the issue, I've never been aware of any related billing information since its an ntlworld email that was set up for me when I was in my teens.