Virgin Media Outage Report in Sudbury, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Braintree.
| City | Problem Type | Report Time |
|---|---|---|
 Braintree |
Internet | |
| Colchester |
Internet | |
| Colchester |
TV | |
| Colchester |
TV | |
| Colchester |
TV | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@usukgoose @virginmedia Still issues with my system. Worked properly for a few minutes but back on slow .
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.
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Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
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m
(@leipperm) reported
from
Braintree, England
@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.
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Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
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2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.
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m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia It is slow in all three of the devices I use.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Lewes-Bouttell
(@AndyLewes) reported
@virginmedia intermittent broadband signal in RH2 - Area Reference 20.
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DadBodChef
(@DadBodChef) reported
@virginmedia Thank you and what steps are actually being taken please to fix the issue on my account? Perhaps you could DM me, take my details and have a look to save me doing the running around as I have been for 2 months now with no results?
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...
(@eyebeams) reported
@virginmedia But YOU caused the problem stop deflecting. I will raise a complaint
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Aj_04
(@aj_superstar_h) reported
@virginmedia Misinformed about an internet package . Called to see if I will get the free wifi pods which were promised then was told I would get a sim card from o2 aswell? Never was informed about that, the 2nd colleague said you will get the offer for what you were told, only to be told 1/2
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W impish
(@Wimpishpompano) reported
@virginmedia No idea it claims there are no service problems but I have been having problems all day
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A.R
(@Rose_KA28) reported
@virginmedia We were lied to, a replacement box was never even booked. This is not acceptable - how do you plan to sort this @virginmedia ?
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Sarah Whitfield
(@sarahlwhitfield) reported
@virginmedia Broadband is still awful, my mum works from home and has had to go into the office today after trying to log on for 2 hours. This seems to happen every time we have hot weather 😕 So slow can't even run a speed test
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Pippa James (she/her)
(@Pippa_jam) reported
@virginmedia you cancelled my mum's installation and rearranged for almost 4 weeks later. She lives alone, has no mobile service and is now isolated completely. This is so unacceptable
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DadBodChef
(@DadBodChef) reported
@virginmedia I’ve already done so via WhatsApp probably 4 or 5 times now. I don’t really have the time to keep doing this, or calling up and waiting on hold to try and resolve it. It should not be me making this effort to fix the problem?
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Conan the Librarian
(@Conanlibrarian9) reported
Hello @virginmedia - I'm moving house to somewhere your service doesn't cover. Been waiting on hold for absolutely ages and have been waiting for a Live Chat representative for the same amount of time. Are they okay? Apparently some people have waited days lol