Virgin Media

Virgin Media Outage Report in Sudbury, Suffolk, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sudbury, Suffolk, England 01/30/2026 16:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

  • robinsontonyLIR be kind and be nice. (@robinsontonyLIR) reported from Colchester, England

    @InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia It is slow in all three of the devices I use.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.

  • leipperm m (@leipperm) reported from Braintree, England

    @virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back

  • Griggsy1968 Mark Griggs (@Griggsy1968) reported from Colchester, England

    @virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company

  • Laitty Graeson Laitt (@Laitty) reported from Colchester, England

    Great time for my internet to go down again. Third time this week @virginmedia #colu

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @usukgoose @virginmedia Still issues with my system. Worked properly for a few minutes but back on slow .

  • 2FingersRampant 2 Fingers Rampant (@2FingersRampant) reported from Colchester, England

    @virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.

  • leiatwit40 Leia (@leiatwit40) reported from Colchester, England

    @virginmedia Still not working!!! Super slow

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia Sort of, but I had trouble logging in as it uses an old email address that I no longer use.

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service

  • leipperm m (@leipperm) reported from Braintree, England

    It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LeighCummings1 Roy100 (@LeighCummings1) reported

    @virginmedia No I’m not in my initial term 80 minutes on line and still can’t terminate

  • HazelAllen6 Hazel Allen (@HazelAllen6) reported

    @virginmedia No broadband since yesterday, virgin media have no support for customers over the weekend! Great customer service Virgin, this just might be the last straw!!! Can’t get anyone be out till Tuesday!

  • spandya1 Sandeep Pandya (@spandya1) reported

    @virginmedia are there further issues impacting broadband connectivity in the wd17 area ? Our connectivity just dropped again suddenly at 10am today 😩.

  • michellewoolno3 michelle woolnough (@michellewoolno3) reported

    @virginmedia Over 1 hour calls: spend over 3 hours over 3 separate calls to try to resolve and cancel my contract…

  • ianinsurbiton IAN IN SURBITON (@ianinsurbiton) reported

    @virginmedia @Melindola I had my Virgin EBUL disconnected and taken away after speaking with the CEO's Team. Never worked when router was off. Ask 'team' to investigate further, but I won't risk one again..

  • alicebradshawx Alice (@alicebradshawx) reported

    @virginmedia a member of your team cancelled our installation appointment saying we told you to but we didn’t. we’ve tried to contact customer service 10 times but people keep hanging up on us. we’ve been told people will call us back but they don’t. all we need is our internet turned on

  • irinamwells Irina M Wells (@irinamwells) reported

    @virginmedia Managed to find the ip login thing and it says status is internet access denied

  • MykeJD1 MykeJD (@MykeJD1) reported

    I am so ******* fed up of @virginmedia every single month, it’s down, went down at 2am last night; it’s gone down 10:40 now. I’m fed up, pay all this money for top internet and it’s down so much, your a joke.

  • michellewoolno3 michelle woolnough (@michellewoolno3) reported

    @virginmedia Help!! I’m totally frustrated, exhausted and emotionally drained!! I have just spent 50 mins on the 150 number being passed to 2 different people and have now been cut off…

  • scoobs1969 Lesley MacGregor (@scoobs1969) reported from Kilbirnie, Scotland

    @virginmedia We have no internet either, and now having to use data on my phone, what is the issue for this area KA25 7HG ?