Virgin Media

Virgin Media Outage Report in Sudbury, Suffolk, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sudbury, Suffolk, England 01/26/2026 03:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

  • Griggsy1968 Mark Griggs (@Griggsy1968) reported from Colchester, England

    @virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!

  • 2FingersRampant 2 Fingers Rampant (@2FingersRampant) reported from Colchester, England

    @virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.

  • leipperm m (@leipperm) reported from Braintree, England

    It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.

  • RUSSELL91779006 RUSSELL WALKER (@RUSSELL91779006) reported from Colchester, England

    @IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.

  • FolkardSimon Simon Folkard (@FolkardSimon) reported from Colchester, England

    @virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.

  • Grovesy71 Darren Grove (@Grovesy71) reported from Colchester, England

    @virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service

  • steevXIII Steve Tovey (@steevXIII) reported from Colchester, England

    @virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back

  • leipperm m (@leipperm) reported from Braintree, England

    @virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .

  • Laitty Graeson Laitt (@Laitty) reported from Colchester, England

    Great time for my internet to go down again. Third time this week @virginmedia #colu

  • robinsontonyLIR be kind and be nice. (@robinsontonyLIR) reported from Colchester, England

    @InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs

  • kennythekilt kenny wilson (@kennythekilt) reported from Colchester, England

    @virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.

  • steevXIII Steve Tovey (@steevXIII) reported from Colchester, England

    Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?

  • steevXIII Steve Tovey (@steevXIII) reported from Colchester, England

    @virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.

  • gunsmoke70 Richard Martin (@gunsmoke70) reported from Colchester, England

    @virginmedia what’s the issue with the service in colchester CO2 area

  • FolkardSimon Simon Folkard (@FolkardSimon) reported from Colchester, England

    @virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.

  • FolkardSimon Simon Folkard (@FolkardSimon) reported from Colchester, England

    @krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.

  • FolkardSimon Simon Folkard (@FolkardSimon) reported from Colchester, England

    @virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SimonMiller316 Simon Miller (@SimonMiller316) reported

    @SavoyTheButler @virginmedia To be fair they’ve been great for 5 years. But this is quite bad…

  • supersleeper Nina (@supersleeper) reported

    @virginmedia That helps. Only problem is, the SIM has never been used & is lost now so we can't text from that number. Assume easy to do online?

  • bestboxerburner Bestboxerburner (@bestboxerburner) reported

    @SimonMiller316 @virginmedia @richardbranson If you're wondering why a broadband company can't fix your broadband when they say, then call 1-800-stuffjusthappens. They'll be waiting to take your call!

  • mneilan12 Matthew (@mneilan12) reported

    @virginmedia Then how can I check if it’s my side or virgin media side that is having the problem

  • bestboxerburner Bestboxerburner (@bestboxerburner) reported

    @SimonMiller316 @virginmedia @richardbranson get this sorted. We better not fail to get a single up or down due to your companies negligence

  • gmichie7 Graeme (@gmichie7) reported

    @virginmedia second time total total loss of service . Estimated fix apparently 3.5 hours. If you provide a 24 hrs service then provide 24hr customer care not one that stops at 10pm .

  • AndyBotterill1 Andrew Botterill (@AndyBotterill1) reported

    @virginmedia we had some sort of power outage / surge in Duston, Northampton, and seems to have knocked the WiFi out. Wired connection to router working, but not wireless. Any ideas?

  • Meepein Tim Odom (@Meepein) reported

    @SimonMiller316 @virginmedia Well, maybe you should as Veer to fix your interwebs?

  • positiv07652695 positive vibes 💚💙🇺🇦 (@positiv07652695) reported

    @rickynow We just left Virgin media. Customer service awful

  • SimonMiller316 Simon Miller (@SimonMiller316) reported

    So I’m just gonna keep updating this until it’s sorted as it’s the only way to get some movement. After @virginmedia told me my internet was fixed & even checked to confirm… it’s still down. 10 days & counting. The question now is what comes 1st? My wifi back or Veer on Raw…