Virgin Media Outage Report in Sudbury, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 03: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Internet | |
| Colchester |
TV | |
| Braintree |
Internet | |
| Colchester |
Internet | |
| Colchester |
TV | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
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Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
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Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Darren Grove
(@Grovesy71) reported
from
Colchester, England
@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
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be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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RUSSELL WALKER
(@RUSSELL91779006) reported
from
Colchester, England
@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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m
(@leipperm) reported
from
Braintree, England
@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer Dean 🦇
(@BD4___) reported
@virginmedia If i go online and register as a new customer i can put it in my name. What more complications can there be? Im not responsible for payment of the bill and you wont let me be so if i stop paying there isnt much you can do about it.
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「Ben Ⓥ」
(@benrobart) reported
@virginmedia Like I said, I'm not paying in arrears, so it's on you to stop the service once I stop paying. Virgin have breached the contract by not offering anywhere near the promised service, so it's a free get-out clause for me! I'll be back tomorrow to report yet more shoddy service👍
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Jeremy Milnes
(@JeremyMilnes) reported
@virginmedia Thanks but I really don’t want to waste any more time. I appreciate your speedy replies. Pity your customer service team aren’t as polite or as quick to respond.
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ONUR USENMEZ
(@P1ONUR) reported
@virginmedia Wow now you respond.... why do people have to suffer for something they pay for. You got my line! No staff knows why ? No bills outstanding. I asked for calls promise after promise. Not one bit help!
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John
(@Johncouk) reported
@virginmedia how come I see an advert offering new customers the same broadband I am on for a lot less and also including £75 voucher?!? Is that a bad joke or just the usual slap in the face for existing loyal customers?
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William Leitch
(@RPGHopper) reported
@virginmedia This has been an ongoing issue for weeks (actually it’s more likely a couple months). A new hub didn’t fix this problem.
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That ObsoleteMule
(@IamNotTevez) reported
@virginmedia It says the service is ok, we are restarting the hub every few hours (the hub 3 is absolute garbage), if you check I'm complaining about the hub 3 every other month. We are also paying for virgin boosters that do nothing
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Alan Graham
(@alangraham2) reported
@virginmedia Really, The exception to the rule then? Well firstly considering we have the “oomph” package there is so much of it needs to be paid for in the store? Stuff that is all free on sky, the box set selction and the kids package is really poor in compassion
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「Ben Ⓥ」
(@benrobart) reported
@virginmedia Your "help" is as worthwhile as the rest of what Virgin offer. If they offer "help" then why have I had a thread open for 3 weeks that's now been buried with no response? It is physically impossible for non-payment to affect my credit score as I have no credit agreement with you.
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British Problems
(@British_problem) reported
Virgin media is a British problem all on it's own.