Virgin Media Outage Report in Sudbury, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Total Blackout | |
| Halstead |
Internet | |
| Halstead |
Total Blackout | |
| Halstead |
Internet | |
| Halstead |
Internet | |
| Colchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
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Jenna Walker
(@Genevre2) reported
from
Stoke by Clare, England
@virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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JJ_phoenix
(@jj_phoenix66) reported
from
Colchester, England
@virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bootey
(@BooteyDJ) reported
@virginmedia @bootey Checked and there is no issues according to your website.
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Chloe
(@_Chloe_keenan) reported
@virginmedia I moved house and you cancelled my contract and started a new one at double the price and every time I call to change it, it never gets changed. I refuse to pay the bill because it's been 4 months and it still hasn't been sorted
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Bryan M Wallace
(@wallyb1) reported
@virginmedia No one at this number can help me. They basically told me to turn my Virgin Box off and on again.
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Bootey
(@BooteyDJ) reported
@virginmedia I will do but I did this 3 weeks ago. I’ve been streaming on Twitch for 15 months and not had any issues until recently. The router is very old
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Alberto
(@Sir_Albs) reported
@AskSmythsToys Honestly the most useless UK company I've ever dealt with, and I have @virginmedia. So imagine that. Once again, Click and Collect not working, the button grayed out. Trying to get one a popular product is hard enough! What is the point of click and collect then? I just want one
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Alberto
(@Sir_Albs) reported
@SmythsToysUK Honestly the most useless UK company I've ever dealt with, and I have @virginmedia. So imagine that. Once again, Click and Collect not working, the button grayed out. Trying to get one a popular product is hard enough! What is the point of click and collect then? I just want one
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Bootey
(@BooteyDJ) reported
@virginmedia @bootey Another streamer that’s with you told me she was having the same issues last night. I’m disappointed with the service recently. If I cannot stream with an unreliable upload connection
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Bryan M Wallace
(@wallyb1) reported
@virginmedia They have sent me back to technical support who I couldn’t get in touch with In the first place. Can anyone at Virgin help?
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Alexandra Gill
(@Alexand46027896) reported
@virginmedia I appreciate it can be deleted but without warning is terrible, she's lost access to important information and needs it reinstated. Thank you for the information you've provided.
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Alberto
(@Sir_Albs) reported
@SmythsToysUK Honestly the most useless UK company I've ever dealt with, and I have @virginmedia. So imagine that. Once again, Click and Collect not working, the button grayed out. Trying to get one a popular product is hard enough! What is the point of click and collect then? I just want one