Virgin Media Outage Report in Sudbury, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 20: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.
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Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.
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2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.
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m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.
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be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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m
(@leipperm) reported
from
Braintree, England
@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nat Nollid (PlanetCommonSense.Com)
(@NatNollid) reported
@virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc
-
Nat Nollid (PlanetCommonSense.Com)
(@NatNollid) reported
@virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc
-
Nat Nollid (PlanetCommonSense.Com)
(@NatNollid) reported
@virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc
-
Nat Nollid (PlanetCommonSense.Com)
(@NatNollid) reported
@virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc
-
Nat Nollid (PlanetCommonSense.Com)
(@NatNollid) reported
@virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc
-
Nat Nollid (PlanetCommonSense.Com)
(@NatNollid) reported
@virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc
-
Nat Nollid (PlanetCommonSense.Com)
(@NatNollid) reported
@virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc
-
Nat Nollid (PlanetCommonSense.Com)
(@NatNollid) reported
@virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc
-
Nat Nollid (PlanetCommonSense.Com)
(@NatNollid) reported
@virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc
-
Nat Nollid (PlanetCommonSense.Com)
(@NatNollid) reported
@virginmedia Hi We have wasted hours and days trying to raise a complaint but getting nowhere. We have tried to raise a complaint for days on the phone, whatsapp or online account 1. contract expires soon but nothing has been received to notify us 2. We likely to leave virgin media on 5 December when my contract expires: I can get a much faster cheaper deal with Vodafone etc 900mb 3. We applied for a new WiFi Hub at no extra cost on your link in September but nothing has been recieved. 4. Your systems are so poor and failing: online account isnt working, sending links to get online but nothing works, your phone service is not manned by humans and always busy, your whatsapp doesnt work etc