Virgin Media outages and service status in Sudbury, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Sudbury, including 2 direct reports.
- The most common problems reported in this area mention TV.
- The most recent signal from this area was received May 14, 2:14 PM GMT+1.
- TV (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sudbury, England
The most recent Virgin Media outage reports came from the following cities: Colchester, and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester
|
TV | 4 hours ago |
Nearby cities with recent reports
3 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Steve Tovey (@steevXIII) reported from Colchester, England@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia just joined virgin got sim today already want to leave after poor customer service via text told I’m confused and want a manager to call or I will leave told to leave then
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia I was supposed to get texts telling me what was going on. Instead I have had to do the chasing. My system is still not working.
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Leeza Morley (@leezaloops) reported from Colchester, England@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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2 Fingers Rampant (@2FingersRampant) reported from Colchester, England@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
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kenny wilson (@kennythekilt) reported from Colchester, England@AlanWhitaker83 @virginmedia Terrible staff terrible service and not getting to cancel an accounting only opened today but due to poor customer service I want out!!! Told call back Saturday
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Luke Redpath (@lukeredpath) reported from Colchester, England@virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.
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Mark Griggs (@Griggsy1968) reported from Colchester, England@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
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Mark Hayton (@Da_Hayts) reported from Colchester, England@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia I have used that 0800 number. It says there is still a problem and should be fixed by 6 pm tonight. That is what it said yesterday!
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Julian Joyce (@starbuck2003) reported from Elmstead Market, England@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia So what is happening I want to cancel my account
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Steve Tovey (@steevXIII) reported from Colchester, England@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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RUSSELL WALKER (@RUSSELL91779006) reported from Colchester, England@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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Luke Redpath (@lukeredpath) reported from Eight Ash Green, EnglandLooks like #VirginMedia is on the verge of falling over again. Had connection issues over the last half hour including Twitter not loading, *** pushes failing and Zoom being slow to connect. But weirdly I can still run a solid speed test.
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be kind and be nice. (@robinsontonyLIR) reported from Colchester, England@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia Sort of, but I had trouble logging in as it uses an old email address that I no longer use.
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m (@leipperm) reported from Braintree, England@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
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¢σℓℓєттє ℓуηη мσσяє♥ (@ColletteLynn_) reported from Great Horkesley, England@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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caileachcrubach (@caileachcrubach) reported@virginmedia I sincerely hope you remove any charges for the outage time scale. Bloody awful 'service'.
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Greg Eden (@EdenGreg) reported@virginmedia Why do you State all equipment is working when it's NOT😡 SICK & tired of unplugging my equipment because you ststes everything is working in the App Disgusting paying for TV service & Not getting it
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Maddie 🇬🇧🇮🇱 🇺🇸 (@Maddie65724316) reported@motionroy @virginmedia @LSquad17045 Is this in London area I have same problem
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Nigel Baker (@NigelBak3r) reported@virginmedia Same old lines that you trot out. What I want to know is when you are going to provide the service that I am paying you for. This issue has been ongoing for over 2 hours.
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Angela Spark (@AngeSpark) reported@virginmedia you seem to have lost your signal on the TV and when you change channels it retains the channel before so this is massive knitting on the screen with bits of different programs then it cleared for awhile and then it came back on certain channels.
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Paul V.. .EST 1970'S, Bethnal Green, East London.. (@paulveness1974) reported from Brundall, England@virginmedia once again, virgin media stream let's me down, all channels frozen for last 20 mins except BBC ones.. Have had nothing but hassle with this,considering I was expecting the recordable version.. Total BS..
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🌱 Jilliano (@boopbetty1000) reported@ShineBrightJill @virginmedia Virgin have problems nationwide today apparently.
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Monica (@addingtonsquare) reported@virginmedia I can’t even log on to account. Keeps looping back and saying not recognised. More than tv issue then?
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Lisa Midds (@Lisa19576) reported@virginmedia my TiVo box isn't working. Working fine until 11am when started glitching then went off. Ive rebooted several times & keeps saying "channel is not authorised please contact virgin media" Ive been trying to get through & been on hold for nearly 2hrs . Help Pls 😭
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Dave Dutton: The Thirty Bob Kid (@DaveDuttonUK) reported@virginmedia If you could have let us know sooner I wouldn't have spent over an hour pissing about checking leads and rebooting the box! You should change your name to System Of A Down.