Virgin Media Outage Report in Sudbury, Suffolk, England

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sudbury, England

The most recent Virgin Media outage reports came from the following cities: Colchester, and Halstead.

City	Problem Type	Report Time
Colchester	Wi-fi	11 days ago
Colchester	Wi-fi	12 days ago
Halstead	Wi-fi	14 days ago
Colchester	E-mail	2 months ago
Colchester	Internet	2 months ago
Colchester	TV	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

• 
  TheOriginal© (@bond_graham) reported 4 minutes ago from Colchester, England

  @Darren_Blackery @virginmedia They’re all the same cuz, my @EE service continuosly drops out. #backtobasics

• 
  kenny wilson (@kennythekilt) reported 6 minutes ago from Colchester, England

  @AlanWhitaker83 @virginmedia Terrible staff terrible service and not getting to cancel an accounting only opened today but due to poor customer service I want out!!! Told call back Saturday

• 
  Chris Green (@Greenking66) reported 12 minutes ago from Colchester, England

  @virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.

• 
  Michael Gaga-Hale (@MichaelGagaHale) reported 15 minutes ago from Colchester, England

  @virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.

• 
  JJ_phoenix (@jj_phoenix66) reported 22 minutes ago from Colchester, England

  @virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!

• 
  ❤Gemma❤ (@CordenGemma) reported 24 minutes ago from Colchester, England

  @virginmedia when will we have normal service again.

• 
  liz de oliveira (@lizdeoli) reported 27 minutes ago from Sudbury, England

  @virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful

• 
  Mark Hayton (@Da_Hayts) reported 29 minutes ago from Colchester, England

  Terrible service keeping me waiting for an hour by @virginmedia

• 
  kenny wilson (@kennythekilt) reported 30 minutes ago from Colchester, England

  @virginmedia So what is happening I want to cancel my account

• 
  Luke Redpath (@lukeredpath) reported 31 minutes ago from Colchester, England

  @jasonkneen @virginmedia That page never seems to work for me.

• 
  Julian Joyce (@starbuck2003) reported 32 minutes ago from Elmstead Market, England

  @virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!

• 
  Luke Redpath (@lukeredpath) reported 37 minutes ago from Colchester, England

  @virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.

• 
  Chris Green (@Greenking66) reported 45 minutes ago from Colchester, England

  @virginmedia I done the scan and the signal upstairs is weak and very very slow😕

• 
  Mark Hayton (@Da_Hayts) reported 48 minutes ago from Colchester, England

  @virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡

• 
  Michael Gaga-Hale (@MichaelGagaHale) reported 48 minutes ago from Colchester, England

  @virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄

• 
  kenny wilson (@kennythekilt) reported 53 minutes ago from Colchester, England

  @virginmedia just joined virgin got sim today already want to leave after poor customer service via text told I’m confused and want a manager to call or I will leave told to leave then

• 
  Michael Gaga-Hale (@MichaelGagaHale) reported 55 minutes ago from Colchester, England

  @virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.

• 
  Jimmy Regan (@jimaxyn) reported 57 minutes ago from Colchester, England

  @virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake

• 
  liz de oliveira (@lizdeoli) reported 58 minutes ago from Sudbury, England

  @virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Syl Apes, Jr. (@SuicidePass) reported 13 seconds ago

  *throws the entire customer-service infrastructure of Virgin Media into the English Channel.*

• 
  ⛈ (@sugarnspice275) reported 30 seconds ago

  @virginmedia as i previously said it’s been months. you promised you were gunna contact my neighbour for permission then never did. you promised to get back to me within 24hrs. i’m over doing the legwork for you tbh i just want to be able to work from home like a normal person

• 
  Alan (@Bike_n_Beer) reported 2 minutes ago

  @virginmedia I tried calling the mobile support and you were too busy to deal with anymore calls. I guess millions of customers were having same problem

• 
  John R. Moore (@jmoore067) reported 4 minutes ago

  @virginmedia It was resolved after 25 hours on call, was abused on the phone once. In the end I accepted £50 account credit which is very little for the problems caused. Some of the worst customer service to be honest

• 
  Rajendra (@Rajendr68758622) reported 4 minutes ago

  @virginmedia virgin internet disconnected in the London Harrow area is anyone else experiencing this problem ? Any idea when this will be fixed ?

• 
  Steve Wormall (@SteveWormall) reported 4 minutes ago

  @virginmedia terrible customer service. Been trying to speak with a person since 2pm yesterday. Still waiting...absolutely awful!

• 
  Swagat Sourav (@swagatsourav) reported 12 minutes ago

  @virginmedia How is that considered an help when there is no acknowledgement of the text message. Be in no illusions that this was of any help. The fact that only your cancellation line is affected speaks volumes of what is going on in VM.

• 
  James Goodliffe (@jgoodliffe_) reported 12 minutes ago

  @virginmedia On hold for 10 mins and still waiting again this morning. Perhaps hire more customer representatives. This has been the case for as long as I've had Virgin service.

• 
  Alan Marshall (@AlanJTMarshall) reported 14 minutes ago

  @virginmedia unable to get through to anyone at virgin media to discuss my contract. Help please

• 
  Meg (@megyntyrell) reported 18 minutes ago

  @virginmedia can you please tell me how to cancel before my installation date? Tried to via phone last night, spent over 40 mins on hold to get cut off! Then called back and your agent refused to cancel