Virgin Media outages and service status in Sudbury, England

Problems in the last 24 hours in Sudbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sudbury, England

The most recent Virgin Media outage reports came from the following cities: Colchester.

City	Problem Type	Report Time
Colchester	Phone	10 hours ago
Colchester	E-mail	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sudbury, England

Latest outage, problems and issue reports in Sudbury and nearby locations:

• 
  kenny wilson (@kennythekilt) reported 33 seconds ago from Colchester, England

  @virginmedia just joined virgin got sim today already want to leave after poor customer service via text told I’m confused and want a manager to call or I will leave told to leave then

• 
  Jenna Walker (@Genevre2) reported 3 minutes ago from Stoke by Clare, England

  @virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.

• 
  Theresa Higgins (@theresahiggins) reported 9 minutes ago from Colchester, England

  @virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.

• 
  ❤Gemma❤ (@CordenGemma) reported 9 minutes ago from Colchester, England

  @virginmedia when will we have normal service again.

• 
  Theresa Higgins (@theresahiggins) reported 22 minutes ago from Colchester, England

  @virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.

• 
  kenny wilson (@kennythekilt) reported 23 minutes ago from Colchester, England

  @virginmedia So what is happening I want to cancel my account

• 
  Laura Stevens (@princess_boo148) reported 30 minutes ago from Colchester, England

  @virginmedia It worked for a couple of hours last night and now back to not working this morning

• 
  Jimmy Regan (@jimaxyn) reported 31 minutes ago from Colchester, England

  @virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake

• 
  Theresa Higgins (@theresahiggins) reported 36 minutes ago from Colchester, England

  @virginmedia Sort of, but I had trouble logging in as it uses an old email address that I no longer use.

• 
  Luke Redpath (@lukeredpath) reported 39 minutes ago from Eight Ash Green, England

  Looks like #VirginMedia is on the verge of falling over again. Had connection issues over the last half hour including Twitter not loading, *** pushes failing and Zoom being slow to connect. But weirdly I can still run a solid speed test.

• 
  Simon Folkard (@FolkardSimon) reported 40 minutes ago from Colchester, England

  @virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.

• 
  Leeza Morley (@leezaloops) reported 41 minutes ago from Colchester, England

  @virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!

• 
  Luke Redpath (@lukeredpath) reported 41 minutes ago from Colchester, England

  @virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.

• 
  Laura Stevens (@princess_boo148) reported 44 minutes ago from Colchester, England

  @virginmedia That's achieving nothing. What's the point in WiFi if it's not gona work. Can't get through on phone and get any help at all. Absolutely appalling service and il now be taking this further

• 
  Steve Tovey (@steevXIII) reported 44 minutes ago from Colchester, England

  Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?

• 
  kenny wilson (@kennythekilt) reported 52 minutes ago from Colchester, England

  @virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company

• 
  Simon Folkard (@FolkardSimon) reported 55 minutes ago from Colchester, England

  @krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.

• 
  Theresa Higgins (@theresahiggins) reported 59 minutes ago from Colchester, England

  @virginmedia It is slow in all three of the devices I use.

• 
  Luke Redpath (@lukeredpath) reported 59 minutes ago from Colchester, England

  @virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.

• 
  CK|Fitness (@DjOoooosch) reported 59 minutes ago from Braintree, England

  @virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  K (@QuanTuM_kL) reported 50 seconds ago

  @JJMootts @virginmedia I don't get why everyone moans, been with them for nearly 20 years and might have had 3 issues, it's almost never down, the internet speeds are far beyond what any other provider can do, although the others may have finally caught up, for years it wasn't close.

• 
  K (@Kieranbcfc2) reported 3 minutes ago

  @Rugby_Scoop @virginmedia Mad concept but it is possible for both Ireland to be poor and the ref have had a poor game.

• 
  Steve Wright (@SWright1steve) reported 7 minutes ago

  @GrahamCompton @MartinSLewis @ao Reminds me of the 6 months I spent trying to cancel Virgin Media. Sky are almost as bad.

• 
  Michael (@whatmichaelsays) reported 8 minutes ago

  @virginmedia Into my third hour on chat and my fourth agent - and still no closer to a solution!

• 
  🇬🇧🔥 FIRE is awesome 😎 (@GrahamCompton) reported 9 minutes ago

  @CompoundingISA @MartinSLewis @ao Such short sighted customer service experience. I's like dealing with Virgin Media 10 years ago. I had to tell them 2-3 times that yes, I really did want to cancel. Thankfully, I was only on hold for a few minutes.

• 
  Chris (@Swissffs1980) reported 10 minutes ago

  @trapdoor456 @virginmedia I did exactly same. Sacked Virgin off, expensive and loads of problems. You Fibre have been spot on 👍 I wouldn’t change from these now. Never had problems and cheap.

• 
  blueview (@TheblueViews) reported 15 minutes ago

  @virginmedia is so ****, nothing loads, disconnects constantly from internet and always CS3300 every time there’s something to watch ,

• 
  Scuba (@RomeoLabia) reported 18 minutes ago

  That **** off is aimed at your marketing department @virginmedia & I'm pretty sure this is a GDPR breach? @Ofcom A massive communications company who won't allow you to unsubscribe from marketing texts and emails.

• 
  Jags Arthurson (@JagsArthurson) reported 19 minutes ago

  @virginmedia You would love to help me, but you can't. Your response will be, "I'm afraid I can only apologise, sir, but that's the way it is. Take it or leave it."

• 
  mike duncan (@mikedun95307737) reported 21 minutes ago

  @virginmedia You really need to up your game virtual chat about as much use as a chocolate ashtray. You promise something in the Contract and not deliver it. No am not the account holder but money comes from my account. Get your act in order because at the moment it is crap