Virgin Media Outage Report in Sudbury, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Laura Stevens
(@princess_boo148) reported
from
Colchester, England
@virginmedia That's achieving nothing. What's the point in WiFi if it's not gona work. Can't get through on phone and get any help at all. Absolutely appalling service and il now be taking this further
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Laura Stevens
(@princess_boo148) reported
from
Colchester, England
@virginmedia I want to cancel my broadband contract it never works and you never help to fix it but your happy to take my money. Either cancel it for free or il be seeking legal action I'm bored with this now
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Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I was supposed to get texts telling me what was going on. Instead I have had to do the chasing. My system is still not working.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia how long will it take to fix my internet connection. CO1 area. Main problem is a slow speed for emails.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.
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Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.
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Laura Stevens
(@princess_boo148) reported
from
Colchester, England
@virginmedia It worked for a couple of hours last night and now back to not working this morning
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Leia
(@leiatwit40) reported
from
Colchester, England
@virginmedia Still not working!!! Super slow
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@usukgoose @virginmedia Still issues with my system. Worked properly for a few minutes but back on slow .
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.
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EmmaRoseHarvey
(@Emma96Harvey) reported
from
Colchester, England
Meant to be working from home but that is going so well that I've now go to go into the office for the afternoon... Thanks for being the worst ISP @virginmedia
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sort of, but I had trouble logging in as it uses an old email address that I no longer use.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.
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2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia It is slow in all three of the devices I use.
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Theresa Higgins
(@theresahiggins) reported
from
Colchester, England
@virginmedia I have used that 0800 number. It says there is still a problem and should be fixed by 6 pm tonight. That is what it said yesterday!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael
(@Michael01154258) reported
@virginmedia your internet connection is absolutely awful.
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Simon Hollier
(@SimonHollier) reported
@virginmedia Internet down AGAIN! Tried all usual things but nothing. Rang VM for recorded message to say have intermittent issues and in 24 hrs can book engineer! Wonder how @virginmedia expect kids to complete school work and adults work from home! #Usualshockingservive
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katie
(@katiejturrell) reported
@virginmedia absolutely appalled by your customer service, been trying to get through to someone for 10 days and been out on hold for hours! Unable to watch anything due to the bad picture! Looks like we will be cancelling and going to sky for tv from now on!
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.
(@btp0990) reported
@virginmedia Said their was a local outage that was due to get fixed by 20/11. Online says there’s no issue with broadband but it’s always said that. Also could you check the status of a complaint?
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Pete Doughty
(@Agile_MSLtd) reported
@virginmedia your service is a joke. 2 days in web chat most of it waiting and still not been to offer any support that doesn’t get abandoned half way through. I wouldn’t mind but you are preventing my company from working. One more attempt then I’m back off to @SkyUK
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Paul G
(@lordprg) reported
@virginmedia Security that can only be reset by you sending a letter to my gran, who is 93, didn't create the account, by post, can't be reset online. Last time I tried to sort it out I was hung up on by incredibly rude person, but by overcharging £250, you've taken advantage for too long.
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Creative Alchemist
(@Airwane) reported
@virginmedia internet down for 4 hours now
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Pete Doughty
(@Agile_MSLtd) reported
@virginmedia your service is a joke. 2 days in web chat most of it waiting and you still have not been able to offer any support that doesn’t get abandoned half way through. I wouldn’t mind but you are preventing my company from working. One more attempt then I’m back off to @Sky
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RiRi
(@CognitionElated) reported
@virginmedia Internet hasn't been working for 2 days. Can't get through to any support. What is the ETA on a fix? Issue is due to Virgin & acknowledged with the automated message when calling up. It is impacting my work. Please assist.
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The_flux
(@The_hux) reported
@virginmedia my issue has still not been resolved. Third round of soul draining text service. All I want to do is log into my account. Really poor customer service