Virgin Media Outage Report in Sudbury, Suffolk, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 04: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sudbury, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
||
| Colchester |
Internet | |
| Colchester |
TV | |
| Braintree |
Internet | |
| Colchester |
Internet | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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JJ_phoenix
(@jj_phoenix66) reported
from
Colchester, England
@virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@AlanWhitaker83 @virginmedia Terrible staff terrible service and not getting to cancel an accounting only opened today but due to poor customer service I want out!!! Told call back Saturday
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
Terrible service keeping me waiting for an hour by @virginmedia
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
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❤Gemma❤
(@CordenGemma) reported
from
Colchester, England
@virginmedia when will we have normal service again.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia So what is happening I want to cancel my account
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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Jimmy Regan
(@jimaxyn) reported
from
Colchester, England
@virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Murphy DJ
(@andy_murphydj) reported
@virginmedia sk4 been down for a few hours mucker. Big day for me tomorrow. Could do with it back. #wifi #nofi #notlikeyou
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Rose Hinds
(@RoseHinds) reported
@virginmedia hi there our wifi has not been working for four days. Not sure if individual issue or to do with area (SW11 London) - please help
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Mr. Jasinski
(@januszjasinski) reported
@virginmedia @Air04__ It's important you know this but even when there are outages in the area as confirmed by text messages and emails, that page rarely, if at all, gets updated to shoe that there is an issue
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Frances
(@Frances_Jada_) reported
So @virginmedia "upgraded" my Internet.... I want my old one back its so slow freezes constantly can't watch a ½ hour show without it pausing at least 3 times I'm absolutely fuming 😤
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🇨🇦☀️ ƬӨЯᄃΉIΛ ⛈🇮🇹
(@kingtorc) reported
@virginmedia @virginhelp Yes I have but they were only willing to take my bill down to $800 which is still astronomical and not helpful at all. That's still $545 more than it usually is. I understand paying for the extra GB's we used but 7.56GB should never cost anyone $545 - give you head a shake
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Gurpreet Kataria
(@gurps_k) reported
@virginmedia is there a broadband outage in my area? Ig2 or Newbury Park. My broadband is completely down.
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aleyna
(@reveIvts) reported
it’s a GOOD ******* day to have virgin media wifi since when was o2 priority available on this **** 😭😩
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Rob
(@ItsKingRobInit) reported
Ah yes, cool, internet's just gone down... Didn't wanna grind content and cod anyways Thanks Virgin Media...
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Andrew Ferguson
(@AndrewF15580922) reported
@virginmedia Well, please fix the issue of “numbers not being recognized” along with my phone redialing using 0032 in front of my numbers. The “known issue” needs properly solving. Did the switching off dial assist, stop using iMessage, change sim settings to etc only to have no signal in eu
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Andrew Ferguson
(@AndrewF15580922) reported
@virginmedia Spoke to virgin today and the hundreds of people with the same issue are wasting their time. Apple say it’s purely a Cms issue. There sims think your default country is Belgium. Furious at transferring my number to VM. Never had any issue with any other network