Virgin Media outages and service status in Sudbury, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Sudbury, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sudbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sudbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Community Discussion
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Virgin Media Issues Reports Near Sudbury, England
Latest outage, problems and issue reports in Sudbury and nearby locations:
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Luke Redpath (@lukeredpath) reported from Colchester, England@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Simon Folkard (@FolkardSimon) reported from Colchester, England@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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Luke Redpath (@lukeredpath) reported from Colchester, England@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Mark Hayton (@Da_Hayts) reported from Colchester, EnglandTerrible service keeping me waiting for an hour by @virginmedia
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Darren Grove (@Grovesy71) reported from Colchester, England@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
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Jimmy Regan (@jimaxyn) reported from Colchester, England@virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake
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m (@leipperm) reported from Braintree, EnglandIt's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.
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kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
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kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia I am using my laptop, tablet and phone. Emails are slow on all machines.
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia I have used that 0800 number. It says there is still a problem and should be fixed by 6 pm tonight. That is what it said yesterday!
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia I was supposed to get texts telling me what was going on. Instead I have had to do the chasing. My system is still not working.
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.
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Steve Tovey (@steevXIII) reported from Colchester, EnglandAnyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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liz de oliveira (@lizdeoli) reported from Sudbury, England@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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Simon Folkard (@FolkardSimon) reported from Colchester, England@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jx_THT (@JX_THT) reported@lgwlgwlgw @virginmedia Cancel and go and buy starlink today you will be up and running within an hour
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The Loneliness (@Loumandrights) reportedWhy does @virginmedia suck so bad? I'm so sick of this network.
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Seekings (@paulseekings) reported@virginmedia WTF is happening to my WIFI service. It keeps dropping out. The football is stressful enough but this is NOT good enough I rely on this for my Sky Glass!
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Stephen Hampson (@StephenHampson) reported@virginmedia Do better for your customers. Take the feedback on board and amend your help pages to include the streaming box. Walk in our shoes and think how you feel when a big company treats you like dirt and still takes your money without a problem.. but you won't .
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Kevin Davies (@CCFCGrapes) reported@virginmedia @George66Steve Sounds like a standard AI response. At least they did not say we value your custom. They could send you a message that says try this number and speak to one of our multitude of customer service agents.
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Shaun (@shauny67) reported@virginmedia @weyland76 From your picture it is not a Virgin issue it's your device, it's not released the network connection from the mobile connection. Best response is to restart to device then will connect stop blaming Virgin
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Stephen Hampson (@StephenHampson) reported@virginmedia White flashing light on the power button. Volume works but not that so can't watch catch up and can't watch any paid channels. New complaint incoming. Thanks a lot
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James Durrant (@je_durrant) reported@virginmedia Im afraid I’ve have more confidence if 1. You got my name right, 2. If neighbours 3 doors down, also with you, had also lost service, and 3. As an O2 customer, I could get a half decent reception
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Mark Ford (@Markford64LUFC) reported@virginmedia @fluffybubbles73 Over 20 years with NTL/Virgin Media and honest truth, never a real problem. Nothing at all.
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SalfordOriginal (@Salfordoriginal) reported@virginmedia Obviously a capacity issue and rate throttling going wrong!!!