Virgin Media Outage Report in Great Horkesley, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Great Horkesley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Great Horkesley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Great Horkesley, Essex, England
The most recent Virgin Media outage reports came from the following cities: Colchester, Ipswich and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Total Blackout | |
| Ipswich |
TV | |
| Ipswich |
||
| Halstead |
Internet | |
| Halstead |
Total Blackout | |
| Halstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Great Horkesley, England
Latest outage, problems and issue reports in Great Horkesley and nearby locations:
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia The worst bit you get one letter on 6th Nov saying your case is being investigated & apologising for taking 8 weeks to sort, two days later the case is closed as I didn’t reply to a letter 4 weeks earlier I never received!!!!
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia Had enough - paying for a service - not getting what I pay for & just getting know where fast!!!!
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Darren Grove
(@Grovesy71) reported
from
Colchester, England
@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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RUSSELL WALKER
(@RUSSELL91779006) reported
from
Colchester, England
@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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Richard Martin
(@gunsmoke70) reported
from
Manningtree, England
@7pudinis @virginmedia Was signal issue that originated from the Initial install yrs ago, bent wire in outside box, I guess over the yrs degraded till no signal, all fixed now
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Shepherd
(@Kid_Crux) reported
@virginmedia No, 200mb £35 up to £53. The question still remains as a customer since 2006, why am I being penalised. I'm not asking for new customer rates, just my contact to be continued as it was the last 2 years.
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Itchy feet
(@never_home1) reported
@virginmedia If you read my tweet you would have noticed I said “up to 6 hours”. But all rolled up? Yeah could have been more than three days. This is planned loss of service and is really unacceptable but all we get are minimum wage PR Twitter employees trying to sound sympathetic.
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Godderidge90
(@Godderidge90) reported
@virginmedia I asked to cancel my contract as the terms I accepted haven't been upheld by yourself... they said they'd try and get me a priority installation so I'm not waiting another 2/3 weeks and would ring me back to speak to me about it.
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LamiaTheGreat
(@GreatLamia) reported
Your crappy customer service is why you're losing customers, @virginmedia you need to understand that your customers have other choices now or you'll be dust once you lose your monopoly on the the fibreoptic services that other providers are catching up with.
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SMcL
(@Alwaysneedluck) reported
@virginmedia @virginmedia sorry - that doesn’t help me. I need help. Shouldn’t be difficult. Please can someone DM me and I will provide a mobile as the link you have sent won’t work
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Azul Inho
(@_azulinho) reported
@jayrayner1 @virginmedia Oh, here's an increase on your bill for 'improvements to our network'
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Sophie Beaumont
(@Sophiebarnesao1) reported
@virginmedia I'm on the phone now they're apologising profusely but there is nothing more than can be done. Again I've took the day off work and again been let down. Now they're telling me you cant come tomorrow because today didn't go ahead
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Richard Kay
(@Richard18593976) reported
@virginmedia None of the many customer service people at VM I've spoken to about this seem to have the authority to close my account. I've authenticated several times and just get sent round in circles and given different tasks. That seems to include VM social media staff.
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Neil Baker
(@neilb1973) reported
@virginmedia So, @virginmedia it’s D Day tomorrow. 3 weeks after planned installation date I expect a dongle, clear answers and a commitment to deliver the service I ordered.
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Katy V
(@katy_russo88) reported
@virginmedia hey, my husband has tried to set up our Virgin media account online and he has put in my wrong email address, he missed off two digits and now we can’t register an account. Please can you help? thanks