Virgin Media outages and service status in Ipswich, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Ipswich come from postal codes IP1 and IP4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Ipswich, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ipswich, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Ipswich, England
The most recent Virgin Media outage reports came from the following cities: Ipswich, and Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich
|
Internet | 7 hours ago |
|
Ipswich
|
TV | 19 hours ago |
|
Ipswich
|
TV | 14 days ago |
|
Colchester
|
Wi-fi | 15 days ago |
|
Colchester
|
Wi-fi | 17 days ago |
|
Ipswich
|
Internet | 17 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ipswich, England
Latest outage, problems and issue reports in Ipswich and nearby locations:
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Shaun McDonald 🇪🇺 🏴 (@smsm1) reported from Bramford, England@larsz @Azrael808 @virginmedia The crap upload speed that Virgin Media provide and the fact they usually hide it, is why I won't touch them with a barge pole.
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Luke Redpath (@lukeredpath) reported from Colchester, England@jasonkneen @virginmedia That page never seems to work for me.
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Eve Scott (@EveScott1) reported from Felixstowe, England@virginmedia I have rebooted everything even had you send a signal down to my equipment. Spent 5 hours yesterday and tried to call today
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Eve Scott (@EveScott1) reported from Felixstowe, England@virginmedia Yes, having trouble with both, there is just not a good WiFi signal upstIrs. I pay for the highest speed and quite frankly it’s rubish. You have to wat on the phone for hours
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mookstar* (@mookstar10) reported from Ipswich District, EnglandToday I Make the switch from @virginmedia to @TalkTalk. These guys at talk talk know customer service. I haven’t had a problem. I suggest we all go talk talk
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Luke Redpath (@lukeredpath) reported from Colchester, England@virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.
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Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England@virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.
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Sylvie Fitzgerald (@Sylviefitz63) reported from Ipswich District, England@virginmedia No issues with BB but was expecting nice easy switch for my LL number. But no thats not happened... appears I will be paying for 2 providers for 2 weeks as number switch not requested... to be told when spoke to your "customer SMS advisor" that its 2 weeks from installation...
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Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
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Chris Green (@Greenking66) reported from Colchester, England@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
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Michael Gaga-Hale (@MichaelGagaHale) reported from Colchester, England@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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Eve Scott (@EveScott1) reported from Felixstowe, England@virginmedia can someone please@give me a number to use to@actually speakt to a person 6 hours on total on hold diabolical service from virgin
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Mark Hayton (@Da_Hayts) reported from Colchester, England@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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Sylvie Fitzgerald (@Sylviefitz63) reported from Ipswich District, England@virginmedia good morning. I have just spoken to my "old "phone and broadband provider. Who say that my number ecpirt ti yourselves failed. So I am now paying for 2 bb and phone.. please help.. thanks.
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Sylvie Fitzgerald (@Sylviefitz63) reported from Ipswich District, England@virginmedia Yes I did.... no comment on the level of service that I received....
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Luke Redpath (@lukeredpath) reported from Colchester, England@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Carl Robert Clark (@carlclark52) reported from Ipswich District, England@virginmedia what appalling customer service. I have phoned 4 times, the issue hasn't been resolved, and the last operator hung up on me! #poorservice #timetochange
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JJ_phoenix (@jj_phoenix66) reported from Colchester, England@virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!
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Chris Green (@Greenking66) reported from Colchester, England@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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Eve Scott (@EveScott1) reported from Felixstowe, England@virginmedia Corrrct it is still not working absolute nightmare
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adum (@Adum61960371) reported@virginmedia appalling service, I got a broadband package on the 21st, the staff member that was on the live chat has wasted my time and led me to speak to one of your aggressive customer service team members.
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Darren Davies (@drdaz187) reported@virginmedia You understand my confusion right? Stay with Virgin and have a “slower” broadband connection or cancel/move a service to another provider and get a better service? It offers no loyalty and will push custom away from Virgin mobile and you are encouraging it 🤷🏻
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James (@JamesAStorey93) reported@virginmedia Due to the website log in page being down, It’s unable to be done online
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Steve Black (@Stevethefix) reported@virginmedia 🤦so where is this service I'm paying for through my monthly charges?? I'm having to do this myself !
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Callum Green (@CallumGTweets) reported@virginmedia @MartinSLewis Surely it’s not right that Virgin Media can cancel my services but continue to charge me for another week!? Internet and TV no longer work but apparently I have to pay another 8 days!? TERRIBLE customer service
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Bob Wright (@llamedos123) reported@virginmedia Well done Virgin emails down, went down yesterday at close of play when wanting to get emails off, what's going on.
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Monty (@montyofmorocco) reported@virginmedia He kept saying it was a problem “at my end” and nothing to do with the outage yesterday, ut that there was still some “network instability”. I couldn’t get a straight answer
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James (@JamesAStorey93) reported@virginmedia had issues with broadband for the last 10 days, engineer booked for this morning, has been a no show and is now saying on the virgin app that I have no appointments when I didn’t cancel? What is going on?
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awechalekar (@awechalekar) reported@virginmedia dead since this am! Forced break from working but need them to get it back…@virginmedia website also down - what is the problem
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London Tim 🇺🇦#FBPE 🇬🇧🇪🇺🇲🇺🇵🇱🔸️ (@MaldenSaboteur) reported@virginmedia I am OK with waiting for a fix and even the odd missed appointment but to continue fobbing me off and charging me is not acceptable. The retentions team don't even seem to be able to cancel an account.