Virgin Media Outage Report in Ipswich District, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ipswich District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ipswich District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 04: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Ipswich District, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Ipswich.
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Internet | |
| Ipswich |
TV | |
| Colchester |
Internet | |
| Ipswich |
TV | |
| Ipswich |
Internet | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ipswich District, England
Latest outage, problems and issue reports in Ipswich District and nearby locations:
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
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Sylvie Fitzgerald
(@Sylviefitz63) reported
from
Ipswich District, England
@virginmedia No issues with BB but was expecting nice easy switch for my LL number. But no thats not happened... appears I will be paying for 2 providers for 2 weeks as number switch not requested... to be told when spoke to your "customer SMS advisor" that its 2 weeks from installation...
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Sylvie Fitzgerald
(@Sylviefitz63) reported
from
Ipswich District, England
@virginmedia Yes I did.... no comment on the level of service that I received....
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mookstar*
(@mookstar10) reported
from
Ipswich District, England
Today I Make the switch from @virginmedia to @TalkTalk. These guys at talk talk know customer service. I haven’t had a problem. I suggest we all go talk talk
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Eve Scott
(@EveScott1) reported
from
Felixstowe, England
@virginmedia can someone please@give me a number to use to@actually speakt to a person 6 hours on total on hold diabolical service from virgin
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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Eve Scott
(@EveScott1) reported
from
Felixstowe, England
@virginmedia I have rebooted everything even had you send a signal down to my equipment. Spent 5 hours yesterday and tried to call today
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Sylvie Fitzgerald
(@Sylviefitz63) reported
from
Ipswich District, England
@virginmedia good morning. I have just spoken to my "old "phone and broadband provider. Who say that my number ecpirt ti yourselves failed. So I am now paying for 2 bb and phone.. please help.. thanks.
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Leon Denny
(@lbjdenny) reported
from
Ipswich District, England
@virginmedia Issues have been far from fixed!! My router rebooted itself 5 times today. This is not acceptable when I could be working on customer systems attempting to support them with their IT when I can't even rely on my own ISP to deliver a decent service is embarrassing!
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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lauren schaefer
(@saharasplash) reported
from
Purdis Farm, England
Last time I try and get your attention, please can you help with the above @virginmedia as you've taken our money but not replying
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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Eve Scott
(@EveScott1) reported
from
Felixstowe, England
@virginmedia Yes, having trouble with both, there is just not a good WiFi signal upstIrs. I pay for the highest speed and quite frankly it’s rubish. You have to wat on the phone for hours
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Carl Robert Clark
(@carlclark52) reported
from
Ipswich District, England
@virginmedia what appalling customer service. I have phoned 4 times, the issue hasn't been resolved, and the last operator hung up on me! #poorservice #timetochange
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
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Paul Emmett
(@PaulEmmett2) reported
from
Ipswich District, England
@virginmedia Bout time, been having problems for the last week, even when I spoke to someone on phone and via text services I was informed there is no problem and I will have to put up with it
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Eve Scott
(@EveScott1) reported
from
Felixstowe, England
@virginmedia Corrrct it is still not working absolute nightmare
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob 🇨🇦
(@Digi1701) reported
@virginmedia @lemonfreshrob This makes zero sense. A router is just a hub point for the devices that are connected to it. If the internet connection is down then yes ofc there will be no connectivity to the *outside* world, but devices connected to it should still talk—unless the router is config’d wrong
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Colin RylanderWilkes
(@CoLRyWi) reported
@virginmedia No but there never is, the hub still is getting nothing, tv is perfectly fine in all rooms, just the hub that’s getting nothing. It’s ridiculous. Think Virgin need to come out and install a cable just for the hub
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GINDER
(@GINDER57993461) reported
@virginmedia Lost the will to live…pressed ‘I want to cancel service’ button and spoke to someone!!! Only took 3 days to work it out!
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qwerty
(@sielilley) reported
@virginmedia So are you saying the area issues is resolved. I thought it was related to an underground explosion impacting the whole of south east London. All my neighbours are still not working also.
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Heathermomo
(@Heathermomo) reported
@virginmedia How do you cancel a broadband contract? You've been charging me for 3 months since I moved to a different provider!!
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shaun
(@shaunjames85) reported
@virginmedia 21st really gonna take u 5 days to fix it. 5 days?????. What are you doing? People can’t go 5 days with no internet. Everything has to be done online nowadays.
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Rob Morris
(@lemonfreshrob) reported
@virginmedia The outage has. I gather it's a problem affecting a lot of South London at the moment. But I don't see why I can't have a wifi inside my flat just because there's no connection to outside. Bad design of the hub.
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Russell Beggs⚽
(@beggs_russell) reported
@joebhoy08 @virginmedia Ended up calling again and actually got someone this time. I have to wait until Tuesday for a technician to come out. Pin hole reset is my last hope as advised by the call handler , I’m not putting any money on it working. Every 2-4 months there is an issue.
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Neil Somerville
(@NeilSomerville) reported
@virginmedia No issues there and says there’s no issues with my devices when a test is run.
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Nigel Cliff (Old *** With A Camera)
(@Cliffyboy13) reported
@virginmedia My 92 year old mother in law had had a letter saying that due to "maintenance" her phone may be down for 2 days and to make other arrangements. She has no mobile and that will also mean her alarm pendant will be down, how can she make other arrangements.