Virgin Media Outage Report in Ipswich District, Suffolk, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ipswich District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ipswich District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 25: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Ipswich District, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester and Ipswich.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Internet | |
| Colchester |
TV | |
| Ipswich |
Phone | |
| Ipswich |
TV | |
| Colchester |
TV | |
| Colchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ipswich District, England
Latest outage, problems and issue reports in Ipswich District and nearby locations:
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Nigel Jackson
(@the_jackson71) reported
from
Ipswich District, England
@virginmedia I have only been a customer for 2 days and I have to say your customer service is shockingly bad. I have called the helpline and also the text message service and both have been poor and unable to help.
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Nikki✨⚽️💋
(@NDSapsed) reported
from
Ipswich District, England
@virginmedia ITV down and C4, sort it out
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JJ_phoenix
(@jj_phoenix66) reported
from
Colchester, England
@virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!
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Andrew Everson
(@j2kadd1) reported
from
Ipswich District, England
@virginmedia Yeah default =tab, it may be normal for you but not any other provider or router manufacturer. Clearly no point in complaining about a terrible user experience I will just have to buy a router and put yours into the modem mode (which it will probably lose after a update)
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Au_somemum
(@au_somemum) reported
from
Felixstowe, England
@virginmedia Hi in recording hiccups are lots of shows we have never watched or asked for but it says we have deleted. In scheduled recordings there is only one show... Which we set to record.
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Nick Neale
(@NicholasNeale) reported
from
Ipswich District, England
@virginmedia I think they’ve cancelled my service, they didn’t give me s chance to speak again after terminating the call
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Keg Man Plays
(@Kegmanplays) reported
from
Ipswich District, England
Having a couple of Internet issues because @virginmedia think that 0.18mbps is a fine speed for the Internet. Hopefully a router reset will resolve this... And then I'm live
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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TheOriginal©
(@bond_graham) reported
from
Colchester, England
@Darren_Blackery @virginmedia They’re all the same cuz, my @EE service continuosly drops out. #backtobasics
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Andrew Everson
(@j2kadd1) reported
from
Ipswich District, England
@virginmedia I use the mac reservation but the WiFi resetting is a bigger issue.
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Andy Quinton
(@QuintonAndy) reported
from
Sproughton, England
@virginmedia waited in all day...still waiting for delivery of my new box...which you’ve txt me 4 times to tell me it’s on its way...and your telephone staff told me 7 times.... totally over virgin atm, terrible service everytime!!!
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Jimmy Regan
(@jimaxyn) reported
from
Colchester, England
@virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
Terrible service keeping me waiting for an hour by @virginmedia
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Shaun McDonald 🇪🇺 🏴
(@smsm1) reported
from
Bramford, England
@larsz @Azrael808 @virginmedia The crap upload speed that Virgin Media provide and the fact they usually hide it, is why I won't touch them with a barge pole.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia So what is happening I want to cancel my account
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia just joined virgin got sim today already want to leave after poor customer service via text told I’m confused and want a manager to call or I will leave told to leave then
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❤Gemma❤
(@CordenGemma) reported
from
Colchester, England
@virginmedia when will we have normal service again.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@AlanWhitaker83 @virginmedia Terrible staff terrible service and not getting to cancel an accounting only opened today but due to poor customer service I want out!!! Told call back Saturday
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bec🦋
(@bp93_x) reported
@virginmedia had no picture on my TV when using my virgin media box for 2 months now. Engineer come round and the issue is still not fixed. Being told now it’s due to my TV even though we’ve never had issues before. Disgraceful service especially for how much you charge a month.
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ᴮᴱhannah⁷🧈
(@hannah_022106) reported
@virginmedia No just that they will ring me back in 24 hours. So I have no Wi-Fi for another day. I thought getting a new hub would insure I receive a higher quality network but obviously not.
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
@virginmedia Its an S&R issue ? Receptionist has escalated to an Area Field manager (in between been texted now delayed to 22/12! Will the engineer be a guy in a red suit with a white beard? #santa
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Crypto Business Directory
(@CryptoBizUK) reported
@virginmedia Is there an outage today? I've had no internet all day. Restarted the router 3 times and that didn't do it.
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Tasha
(@ta6a) reported
@virginmedia i think I should just cancel and get another broadband provider, it will be quicker
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CollegeJocks
(@CollegeJocks) reported
@virginmedia I am waiting for somebody to call back , but how long is a piece of string . In all my adult life i have never been spoken to like that . No way should that person be in customer service.
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ABBAZHUZH💜19741982
(@abbazhuzh1974) reported
@virginmedia I need the phone number to head office as calling the usual customer service number I am just going round in circles talking to members of your team and I need the problem I am having with your broadband resolving.
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SenseiBikerDad
(@SenseiBikerDad) reported
@virginmedia 1/4 Disgusted with the performance of my broadband & the complete lack of customer care. Have called VM 8 TIMES over 2 wks to resolve this issue. I pay for 1gb but am getting 60-300 & intermittent connection drops. Technician's been out. Not followed up. Have had to
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David💎Just David ( Feliz Navidad )
(@Mr_S_David) reported
@Ofcom @virginmedia They only cover for loss of service for 48 hours which is absurd, they’re getting away with customers having no service for 24 hours, if I ordered steak & chips and paid for steak & chips, I would expect steak & chips, seemingly VM don’t see it this way! Thanks for the response!
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Sarah Corrigan
(@sarahcorrigan) reported
@virginmedia sorry, I only just saw your message. Im sorry about ranting yesterday. I was just so fed up. I’ve raised a complaint and written about my experience to Philipp Wohland with a learning idea. You used common sense to the problem! Virgin need more like you! Happy to chat until 1330