Virgin Media outages and service status in Sproughton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Sproughton, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi.
- Wi-fi (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sproughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sproughton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sproughton, England
The most recent Virgin Media outage reports came from the following cities: Ipswich, and Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich
|
Internet | 1 day ago |
|
Ipswich
|
TV | 2 days ago |
|
Ipswich
|
TV | 15 days ago |
|
Colchester
|
Wi-fi | 16 days ago |
|
Colchester
|
Wi-fi | 17 days ago |
|
Ipswich
|
Internet | 18 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sproughton, England
Latest outage, problems and issue reports in Sproughton and nearby locations:
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RUSSELL WALKER (@RUSSELL91779006) reported from Colchester, England@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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Richard Martin (@gunsmoke70) reported from Manningtree, England@7pudinis @virginmedia Was signal issue that originated from the Initial install yrs ago, bent wire in outside box, I guess over the yrs degraded till no signal, all fixed now
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Simon Folkard (@FolkardSimon) reported from Colchester, England@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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Sarah 'Morgenmuffel' Clark (@positivesarah) reported from Ipswich District, England@virginmedia Down again....
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Steve Tovey (@steevXIII) reported from Colchester, EnglandAnyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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Darren Grove (@Grovesy71) reported from Colchester, England@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
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Lee Brunning (@BrunningLee) reported from Ipswich District, England@virginmedia Who knows but certain people with in your team have been very flippant about our situation and trying to palm us off with a 20pound credit. This is nowhere near acceptable considering the stress and upset your so called customer service team has put us through.
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Simon Folkard (@FolkardSimon) reported from Colchester, England@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
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Rachel Fortnum-Adams (@rachelfortnum) reported from Ipswich District, England@virginmedia since Christmas our WiFi has been disgustingly bad. A few weeks ago I called yourselves and spent almost 2 hours on the phone. I upgraded our WiFi at home to the best possible WiFi we could have and yet it’s still shockingly bad. I’ve never known such shoddy service
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Richard Martin (@gunsmoke70) reported from Colchester, England@virginmedia what’s the issue with the service in colchester CO2 area
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Si Smith (@sjslfcforever) reported from Felixstowe, England@virginmedia how come I have to reset my broadband router daily to get a signal, zero reception in the upstairs bedroom and yes we have a virgin signal booster, devices constantly need reconnecting and can’t speak to a human on the phone surprise surprise. #disappointed
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kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Steve Tovey (@steevXIII) reported from Colchester, England@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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Matt Smith (@matt40k) reported from Ipswich District, EnglandOk so, virgin media router kinda sucks, if I use the Bt SmartHub 2, it would basically just be a Wi-fi access point, so would need a like a rpi for dhcp Or I could just buy a google nest Wi-fi or something ubiquiti
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Lee Brunning (@BrunningLee) reported from Ipswich District, England@virginmedia Look I've had two days of total crap from you guys. I just don't have the energy to deal with this anymore. You've took money off me wen u shouldn't. Because of covid I'm on less money so an extra 26 quid is massive to us,but all your guys keep doing is fobbing us off. 😠
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Rachel Fortnum-Adams (@rachelfortnum) reported from Ipswich District, England@virginmedia Eventually but the issue had taken 4 days to resolve which is shocking. Your customer service is the worst I’ve ever come across #virginmedia
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Rachel Fortnum-Adams (@rachelfortnum) reported from Ipswich District, England@virginmedia I am actually so disgusted with your customer service for our WiFi that I have no words. How many times do I need to contact you? I’ve been a customer for 22 years and I’ve never experienced such a bad service #sortitout #virginmedia
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Murph (@WiseOlMurph) reported from Ipswich District, EnglandAnyone in Ipswich struggling with Virgin Media speeds currently? It’s awful paying all this money for absolute shite speeds.
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Steve Tovey (@steevXIII) reported from Colchester, England@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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grwd 🦅 (@liam_garwood) reported from Ipswich District, England@virginmedia why is it so hard to get in contact with you? I can’t start a live chat and when I ring and think I’m getting some progress you tell me to look online and hang up????
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Inglis (@cafi_epcc) reported@virginmedia ….which makes me think that somehow either a wrong box was ticked in an online form, or someone messed up with the order further down the line. I don’t think we’d have been offered an engineer for a new power supply!
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Paul Whitelegg (@PaulWhitelegg) reported@virginmedia If you mean power outage, no. It’s an ongoing problem with virgin, drop outs are a constant issue and yet we hear nothing about how you are addressing them. Why should we stay with you when reliability is the problem?
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Arthi K (@Artz24) reported@virginmedia I just rang the service status line 08005610061 and the voice said my entire postcode and mentioned that since it is a complex problem, it is taking more time to fix. But again I didn't have any estimated time. This is just sounding like a loop rather than any potential solution.
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Caz (@moodyelf6) reported@virginmedia The issue has been resolved however I'm still not at all happy with the way some of the team communicated with me. Incredibly rude and patronising. I'd have been reprimanded if I'd dared speak to a customer that way. I do have screenshots
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Paul Williams (@PaulCWilliams65) reported@virginmedia I have checked but no known issues. I will follow the instructions to reset. Thanks
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Mark (@corker1970) reported@andrejpwalker @Biedaboo @virginmedia Virgin have always had the worst customer service. They say they use use your feedback to improve their service to you, but it always gets worse.
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Catherine Inglis (@cafi_epcc) reported@virginmedia I finally (thought I’d) managed to arrange for one to be delivered after a phone call to the helpline last week - but all we’ve received is a new power supply and a letter that implies that the problem we reported was a faulty power supply - which was never discussed.
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Mermaid 🧜♀️ (@jennyisamermaid) reported@virginmedia I hope it gets sorted soon. From people I've spoken to it's not everyone and there does seem to be a correlation. But I don't really care who's problem it is as long as it's fixed
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John Waites (@jr_waites) reported@virginmedia Ethernet cable doesn’t work either. Accordingly to the page you linked to there’s an issue in the area but doesn’t help my partner and I who are working from home?
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Nadine_TeamTimmons 💙 (@Nadine_MrsSpoon) reportedIs anyone else having issues with listening to @magicfm on @virginmedia it keeps cutting out 😡😪