Virgin Media Outage Report in Sproughton, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sproughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sproughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 25: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Sproughton, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester and Ipswich.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Internet | |
| Colchester |
TV | |
| Ipswich |
Phone | |
| Ipswich |
TV | |
| Colchester |
TV | |
| Colchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sproughton, England
Latest outage, problems and issue reports in Sproughton and nearby locations:
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mookstar*
(@mookstar10) reported
from
Ipswich District, England
Today I Make the switch from @virginmedia to @TalkTalk. These guys at talk talk know customer service. I haven’t had a problem. I suggest we all go talk talk
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Sylvie Fitzgerald
(@Sylviefitz63) reported
from
Ipswich District, England
@virginmedia good morning. I have just spoken to my "old "phone and broadband provider. Who say that my number ecpirt ti yourselves failed. So I am now paying for 2 bb and phone.. please help.. thanks.
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kavi
(@kavi1238) reported
from
Ipswich District, England
@virginmedia Can u tell the area status in area 31. On the app it sats all good. But my wifi is turning off and on. And being really ******* slow
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Meg Barbor
(@MG_Barbor) reported
from
Felixstowe, England
@GarnhamLauren @virginmedia As soon as you ask something they don’t want they just completely ignore you 🧐 i can’t believe how awful they have been
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Adam
(@only_jokering) reported
from
Ipswich District, England
@virginmedia all our smart devices are now not responding because "they are too far away from our HUB 3.0". This is according to the diagnostic tool. Thing is, they are the same distance as before, and they used to work on the same router. Help?
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Paul Emmett
(@PaulEmmett2) reported
from
Ipswich District, England
@virginmedia Bout time, been having problems for the last week, even when I spoke to someone on phone and via text services I was informed there is no problem and I will have to put up with it
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Gav Meakings
(@gavmeakings) reported
from
Ipswich District, England
@virginmedia do you have an idea on how Long services will be down in IP2 area?
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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Meg Barbor
(@MG_Barbor) reported
from
Felixstowe, England
@virginmedia after spending over a month trying to sort out the end of my contract you finally said it was cancelled with no further charge. I have been billed £60. I need this sorted as these were false promises made by your company and the customer service has been abysmal.
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Eve Scott
(@EveScott1) reported
from
Felixstowe, England
@virginmedia I have rebooted everything even had you send a signal down to my equipment. Spent 5 hours yesterday and tried to call today
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lauren schaefer
(@saharasplash) reported
from
Purdis Farm, England
Last time I try and get your attention, please can you help with the above @virginmedia as you've taken our money but not replying
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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Sylvie Fitzgerald
(@Sylviefitz63) reported
from
Ipswich District, England
@virginmedia No issues with BB but was expecting nice easy switch for my LL number. But no thats not happened... appears I will be paying for 2 providers for 2 weeks as number switch not requested... to be told when spoke to your "customer SMS advisor" that its 2 weeks from installation...
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Sylvie Fitzgerald
(@Sylviefitz63) reported
from
Ipswich District, England
@virginmedia Yes I did.... no comment on the level of service that I received....
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Carl Robert Clark
(@carlclark52) reported
from
Ipswich District, England
@virginmedia what appalling customer service. I have phoned 4 times, the issue hasn't been resolved, and the last operator hung up on me! #poorservice #timetochange
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Leon Denny
(@lbjdenny) reported
from
Ipswich District, England
@virginmedia Issues have been far from fixed!! My router rebooted itself 5 times today. This is not acceptable when I could be working on customer systems attempting to support them with their IT when I can't even rely on my own ISP to deliver a decent service is embarrassing!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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.
(@_ASB_007) reported
@virginmedia I will try the text message service but I can demonstrate that I’ve don’t a lot more to get in contact and I’ve not been helped. So fine me all you want, I will complain as right now customer service is a joke.
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Kay
(@bizzarebird) reported
@virginmedia Semi Final Australian OPEN....europsport ....my Internet goes off at 8.55am...now my TV service is off. Unable to check service in your area. Then be told oh yes there is a problem....18.00 are you serious. What am I paying for here!?
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Daniel Livingstone
(@dmlivingstone79) reported
@virginmedia is the service down? I’m unable to connect to internet, could you send me service checker link?
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Benito Underhill
(@benitounderhill) reported
Is there anyone worse to be dealing with on a Friday morning than @virginmedia ? Half an hour on hold, then they hang up. Finally through to someone who clearly doesn’t give a 💩 about the unexpected 12% price rise on my account. Love these guys #*****
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𝓝
(@honeybunjabi) reported
i just wanna understand whether you @virginmedia know of the rage that comes with not being able to play cod cos of how laggy it gets due to **** broadband. it’s 2022, what am I paying for. this **** turning me into a karen fr.
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Joy Thornhill-Brooks
(@JoyThornhillBr1) reported
8 weeks, countless promises of call backs, chats, unanswered complaint emails, 3 calls this morning, each cut off after 10 mins listening to Coldplay. How does anyone actually contact @virginmedia with any success?
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Cathy 🇮🇪☘️🏴
(@Cathy59) reported
@virginmedia I’ve been wait to talk to someone since 16.00hrs yesterday YOUR CUSTOMER SERVICES ARE NON EXISTENT
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Alan Cunliffe
(@alancunliffe) reported
@virginmedia Wow - 8 hours on Virgin Media's "support" portal yesterday trying to resolve an issue that would involve me paying THEM money, only to be asked to start the process all over again. Unbelievable.
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LOZZA💗
(@LOZZAPAIGE1) reported
day FOUR of no internet @virginmedia thanks so much for trying your hardest to fix it but it clearly is not working. day FOUR of telling my professors i cannot join lectures because of you. sort. it. out.
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Lee Innes
(@leeinnes25) reported
@stevensallis @DavidLloydUK Loyalty doesn’t exist with big companies Steve - see it all the time! Car insurance renewals just put out there with reward unless you call to discuss, those companies and others like Virgin Media always have ‘new customer’ offers etc but nada for those with many years loyalty.