Virgin Media Outage Report in Sproughton, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sproughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sproughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Sproughton, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester and Ipswich.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Wi-fi | |
| Ipswich |
Internet | |
| Colchester |
Total Blackout | |
| Ipswich |
TV | |
| Ipswich |
||
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sproughton, England
Latest outage, problems and issue reports in Sproughton and nearby locations:
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Andy Quinton
(@QuintonAndy) reported
from
Sproughton, England
@virginmedia what a truly awful service. 3hours to try and sort a confirm username error,..from you! 7 days I’ve waited for you to sort the email out. Numerous calls...and still no one actually listens or cares. I think I’ve explained it to most of your call centre still no help
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
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Control Solutions
(@Ipswichpests) reported
from
Ipswich District, England
@virginmedia Its been ongoing for weeks the Internet drops out for a few hours around the neighbourhood you guys come temporarily fix it then it drops out again a few days latter. I dont go on you page or phone anymore because you can't actually get to speak to anyone.
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Si Smith
(@sjslfcforever) reported
from
Felixstowe, England
@virginmedia hi there how come we pay for 200 mb broadband and constantly only get 24 mb then we rest the system and it’s fine 24 hrs later same problem getting very upset with it, please sort it or I’m off to BT. #poorservice
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Red Wren Studios
(@RedWrenStudios) reported
from
Ipswich District, England
@virginmedia @virginhelp We upgraded our package and were told a new sim would be with us in 3 days then we may lose service for 10 minutes. However we have been without phone service for 2 days now 😔
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Sarah Lou
(@Sarahlou21222) reported
from
Felixstowe, England
@virginmedia Yeah apparently there’s a issue in the area somewhere I don’t have a lot of data on my mobile and it’s annoying that I have to use my data
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Sarah Lou
(@Sarahlou21222) reported
from
Felixstowe, England
@virginmedia do you know how long the tv side is going to be down for
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Si Smith
(@sjslfcforever) reported
from
Felixstowe, England
@virginmedia it seem all your services are down again we seem to have issues every week it’s now coming to the end of our contract so I need you to fix our problems if I will have to move to BT
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be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
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Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
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Matt Holbrook Golf
(@MattHolbrook86) reported
from
Ipswich District, England
@virginmedia Come on.......I'm on this page about 3 times a week. Its ridiculous the amount you charge for such a shabby service
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2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
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Control Solutions
(@Ipswichpests) reported
from
Ipswich District, England
@virginmedia you really need to sort this problem out in ip1 area its been going on for weeks coming to the point where people will cancel there contacts due to poor service.
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Matt Holbrook Golf
(@MattHolbrook86) reported
from
Ipswich District, England
@virginmedia My Internet is down again. In fact I spend more time without it than I do with it these days. Thoughts?
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Sarah Lou
(@Sarahlou21222) reported
from
Felixstowe, England
Is anyone having problems with @virginmedia internet today in the felixstowe area
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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EMMA🐈⬛STOTHARD
(@emstoth) reported
@virginmedia I spoke to a lady at 17.11 who went through tests etc and all info and said they’d be updating me via email within 2 hours as to what was going on and any issues that had been found
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Simone Vibert
(@SCVibert) reported
@virginmedia Hi Virgin Media, have been having router issues for weeks/months now, finally managed to book an engineer but it's been cancelled while you "investigate current issues in our area." Would really like the engineer as this is a long-standing issue. Please help.
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Helen Dewdney
(@ComplainingCow) reported
@virginmedia Time you realised that when I Have problems with VM I just go straight to the CEO office, still not great but slightly better and completely ignore how VM would like me to contact them I contact VM the way in which I choose to do
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Spiders and Milk
(@spidersandmilk) reported
@virginmedia what’s going on with the internet Tq3 area?. It’s been down for 3 days now.
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Allan C ⭐️⭐️
(@ajc_cfc) reported
@virginmedia It’s literally a computer. I’m sure it won’t have hurt feelings. My call was meant to be from your security team to verify a “Parked” order. Said they would call between 3pm and 5pm and never. Hence my initial frustration.
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Sparky
(@Madmagsparky) reported
@virginmedia Hi this issue of the router dropping out has just occurred yet again at 8pm This is becoming very frustrating for paying for a service that is very poor at present Can I just have a new router to see if this resolves the issues
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Ollie Nathan
(@OllieNathan2) reported
@virginmedia I don't care at all what you think about my swearing, the fact of the matter is your own customer service team say they'll look into your issue then hang up the ******* phone, it's a piss take, it's a joke, I'm calling BT and getting our service moved over, I'm sick of this
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AJ
(@Azzaj_93) reported
@virginmedia day two no internet in TF2 @SkyUK will be receiving a new customer come the end of my contract.
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TOE
(@toe102) reported
@virginmedia No issues in the area just a constant cut out everyday 10 times today alone so far
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Abdullah
(@Abdulla20034992) reported
Hi @virginmedia it seems like rhe problem of wifi access without internet is only in our broadband as there is no local issue atm