Virgin Media Outage Report in Sproughton, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sproughton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sproughton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sproughton, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Colchester and Ipswich.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Phone | |
| Ipswich |
Internet | |
| Ipswich |
Internet | |
| Ipswich |
Wi-fi | |
| Ipswich |
Wi-fi | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sproughton, England
Latest outage, problems and issue reports in Sproughton and nearby locations:
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Darren Grove
(@Grovesy71) reported
from
Colchester, England
@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
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RUSSELL WALKER
(@RUSSELL91779006) reported
from
Colchester, England
@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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Si Smith
(@sjslfcforever) reported
from
Felixstowe, England
@virginmedia how come I have to reset my broadband router daily to get a signal, zero reception in the upstairs bedroom and yes we have a virgin signal booster, devices constantly need reconnecting and can’t speak to a human on the phone surprise surprise. #disappointed
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Sarah 'Morgenmuffel' Clark
(@positivesarah) reported
from
Ipswich District, England
@virginmedia Down again....
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Richard Martin
(@gunsmoke70) reported
from
Manningtree, England
@7pudinis @virginmedia Was signal issue that originated from the Initial install yrs ago, bent wire in outside box, I guess over the yrs degraded till no signal, all fixed now
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Michael Perry Mr Plant Geek®
(@mr_plantgeek) reported
from
Ipswich District, England
@virginmedia I am having problems with google nest setup
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Lee Brunning
(@BrunningLee) reported
from
Ipswich District, England
@virginmedia Look I've had two days of total crap from you guys. I just don't have the energy to deal with this anymore. You've took money off me wen u shouldn't. Because of covid I'm on less money so an extra 26 quid is massive to us,but all your guys keep doing is fobbing us off. 😠
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia since Christmas our WiFi has been disgustingly bad. A few weeks ago I called yourselves and spent almost 2 hours on the phone. I upgraded our WiFi at home to the best possible WiFi we could have and yet it’s still shockingly bad. I’ve never known such shoddy service
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Murph
(@WiseOlMurph) reported
from
Ipswich District, England
Anyone in Ipswich struggling with Virgin Media speeds currently? It’s awful paying all this money for absolute shite speeds.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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grwd 🦅
(@liam_garwood) reported
from
Ipswich District, England
@virginmedia why is it so hard to get in contact with you? I can’t start a live chat and when I ring and think I’m getting some progress you tell me to look online and hang up????
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia I am actually so disgusted with your customer service for our WiFi that I have no words. How many times do I need to contact you? I’ve been a customer for 22 years and I’ve never experienced such a bad service #sortitout #virginmedia
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Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
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Lee Brunning
(@BrunningLee) reported
from
Ipswich District, England
@virginmedia Who knows but certain people with in your team have been very flippant about our situation and trying to palm us off with a 20pound credit. This is nowhere near acceptable considering the stress and upset your so called customer service team has put us through.
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Matt Smith
(@matt40k) reported
from
Ipswich District, England
Ok so, virgin media router kinda sucks, if I use the Bt SmartHub 2, it would basically just be a Wi-fi access point, so would need a like a rpi for dhcp Or I could just buy a google nest Wi-fi or something ubiquiti
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia Eventually but the issue had taken 4 days to resolve which is shocking. Your customer service is the worst I’ve ever come across #virginmedia
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
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grwd 🦅
(@liam_garwood) reported
from
Ipswich District, England
@virginmedia I’m having issues with my email on iOS, please help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Todd
(@PaulToddTallPod) reported
On hold to @virginmedia for 2 hours after they pushed my installation back by a month with less than 1 day notice. Great customer service, actual A* (sarcasm detected). Strongly considering cancelling and going elsewhere.
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william burrows
(@william30726399) reported
@virginmedia I tried this earlier. I was waiting 16 minutes. If Avonline do not make a pavement connection for your engineer on Monday, I shall cancel VM and stay with Sky. This is not how to treat a new client.
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Debby Carlson- Lamrhari M7BVQ
(@DebzLamrhari) reported
@virginmedia @stephweeks5 @virginmedia waiting on phone 25 minutes (still holding) to cancel an engineer appointment for tomorrow.
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Sean
(@TheGriff91) reported
@virginmedia trying to work and the internet keeps dropping. Get your **** together please!
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Debby Carlson- Lamrhari M7BVQ
(@DebzLamrhari) reported
@virginmedia waiting on phone 25 minutes (still holding) to cancel an engineer appointment for tomorrow.
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Palace361
(@palace361) reported
@virginmedia if you’re planning to cut off internet in the L20 area to do ‘work’, do you not think it would be appropriate to inform your customers so they can make alternate arrangements?? You have now effected my job because of your inadequate service.
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Denise Howard OBE ⬛️
(@denisehoward) reported
Virgin Media customer service is utterly appalling 😡#customerservice
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Shoes Buttback
(@DanMakesNoises) reported
@popwilleatitse1 @ana_aisq @virginmedia Just got off the phone with them, E11 issue has a projected fix time of Monday. That's up from yesterday when I rang them and they said it would be fixed today, and last Monday when they said it would be fixed yesterday. They doth chat ****.
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DB
(@drbedoe) reported
@virginmedia Can I order customer service via Uber? Would it be quicker? I've been waiting two days for an answer now #virginmedia
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Shoes Buttback
(@DanMakesNoises) reported
@G12916354 @virginmedia Hi, fault has been going on for a few weeks. Latest estimate on a fix from the people on the phones is Monday. This has, however, been extended multiple times since the problem started. Pisstake if you ask me.