Virgin Media Outage Report in Felixstowe, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Felixstowe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Felixstowe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 16: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Felixstowe, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Ipswich.
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
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| Ipswich |
Internet | |
| Ipswich |
TV | |
| Ipswich |
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| Ipswich |
Wi-fi | |
| Ipswich |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Felixstowe, England
Latest outage, problems and issue reports in Felixstowe and nearby locations:
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Control Solutions
(@Ipswichpests) reported
from
Ipswich District, England
@virginmedia you really need to sort this problem out in ip1 area its been going on for weeks coming to the point where people will cancel there contacts due to poor service.
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grwd 🦅
(@liam_garwood) reported
from
Ipswich District, England
@virginmedia why is it so hard to get in contact with you? I can’t start a live chat and when I ring and think I’m getting some progress you tell me to look online and hang up????
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Control Solutions
(@Ipswichpests) reported
from
Ipswich District, England
@virginmedia Its been ongoing for weeks the Internet drops out for a few hours around the neighbourhood you guys come temporarily fix it then it drops out again a few days latter. I dont go on you page or phone anymore because you can't actually get to speak to anyone.
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Matt Holbrook Golf
(@MattHolbrook86) reported
from
Ipswich District, England
@virginmedia My Internet is down again. In fact I spend more time without it than I do with it these days. Thoughts?
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Sarah Lou
(@Sarahlou21222) reported
from
Felixstowe, England
Is anyone having problems with @virginmedia internet today in the felixstowe area
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Matt Holbrook Golf
(@MattHolbrook86) reported
from
Ipswich District, England
@virginmedia Come on.......I'm on this page about 3 times a week. Its ridiculous the amount you charge for such a shabby service
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Si Smith
(@sjslfcforever) reported
from
Felixstowe, England
@virginmedia hi there how come we pay for 200 mb broadband and constantly only get 24 mb then we rest the system and it’s fine 24 hrs later same problem getting very upset with it, please sort it or I’m off to BT. #poorservice
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Lee Brunning
(@BrunningLee) reported
from
Ipswich District, England
@virginmedia Who knows but certain people with in your team have been very flippant about our situation and trying to palm us off with a 20pound credit. This is nowhere near acceptable considering the stress and upset your so called customer service team has put us through.
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Andy Quinton
(@QuintonAndy) reported
from
Sproughton, England
@virginmedia what a truly awful service. 3hours to try and sort a confirm username error,..from you! 7 days I’ve waited for you to sort the email out. Numerous calls...and still no one actually listens or cares. I think I’ve explained it to most of your call centre still no help
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia I am actually so disgusted with your customer service for our WiFi that I have no words. How many times do I need to contact you? I’ve been a customer for 22 years and I’ve never experienced such a bad service #sortitout #virginmedia
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia since Christmas our WiFi has been disgustingly bad. A few weeks ago I called yourselves and spent almost 2 hours on the phone. I upgraded our WiFi at home to the best possible WiFi we could have and yet it’s still shockingly bad. I’ve never known such shoddy service
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Lee Brunning
(@BrunningLee) reported
from
Ipswich District, England
@virginmedia Look I've had two days of total crap from you guys. I just don't have the energy to deal with this anymore. You've took money off me wen u shouldn't. Because of covid I'm on less money so an extra 26 quid is massive to us,but all your guys keep doing is fobbing us off. 😠
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Sarah Lou
(@Sarahlou21222) reported
from
Felixstowe, England
@virginmedia do you know how long the tv side is going to be down for
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia Eventually but the issue had taken 4 days to resolve which is shocking. Your customer service is the worst I’ve ever come across #virginmedia
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Red Wren Studios
(@RedWrenStudios) reported
from
Ipswich District, England
@virginmedia @virginhelp We upgraded our package and were told a new sim would be with us in 3 days then we may lose service for 10 minutes. However we have been without phone service for 2 days now 😔
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Si Smith
(@sjslfcforever) reported
from
Felixstowe, England
@virginmedia how come I have to reset my broadband router daily to get a signal, zero reception in the upstairs bedroom and yes we have a virgin signal booster, devices constantly need reconnecting and can’t speak to a human on the phone surprise surprise. #disappointed
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Alan Branch
(@Alan_Branch) reported
from
Frinton-on-Sea, England
@virginmedia waiting 2 weeks for a fix now! since you cut off my mobile due to a glitch in your system! Despite me warning you for 11 months not to cut off my phone… #zerocustomersupport #givemebackmyphone #Hownottorunabuisness
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Sarah Lou
(@Sarahlou21222) reported
from
Felixstowe, England
@virginmedia Yeah apparently there’s a issue in the area somewhere I don’t have a lot of data on my mobile and it’s annoying that I have to use my data
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Matt Smith
(@matt40k) reported
from
Ipswich District, England
Ok so, virgin media router kinda sucks, if I use the Bt SmartHub 2, it would basically just be a Wi-fi access point, so would need a like a rpi for dhcp Or I could just buy a google nest Wi-fi or something ubiquiti
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Si Smith
(@sjslfcforever) reported
from
Felixstowe, England
@virginmedia it seem all your services are down again we seem to have issues every week it’s now coming to the end of our contract so I need you to fix our problems if I will have to move to BT
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HoodyStealer
(@CrisSarfLDN) reported
@bobbyleeswagga @virginmedia I had nothing but issues with Virgin Media for years, no one would take responsibility, I was left out of pocket and their CS a shambles lol
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am narula
(@accessam) reported
@virginmedia It’s not connecting to the wifi my iMac and on down detector it’s saying problem@in birmingham . It works on iPad and iPhone
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Allie Bear
(@Alskimbo) reported
@virginmedia I have not disconnected from Virgin Media. I am still a customer. The cheque was because I’ve been over charged. Please can you help me.
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Mark Tabet
(@marktabet) reported
@Mandoline_Blue Worst timing ever for @virginmedia to go down 😞
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.charlotte.
(@LottieLew_) reported
@SamMcCartney @virginmedia Just joking lovely, trying to make light of a bad situation. It is absolutely ridiculous x
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Liz Mitchell
(@saxylizbeth) reported
Saved £30 a month 'upgrading' my @virginmedia contract yet they provided a Hub so piss poor for wifi it's cost me another £200 to get a mesh to get coverage to my studio. You know they don't work well. You say as much in the Community Forum. But you keep supplying them! WHY?
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𝘼𝙨𝙝𝙡𝙚𝙮 𝙍𝙖𝙩𝙘𝙡𝙞𝙛𝙛𝙚
(@RatcliffeAshley) reported
@SamMcCartney @virginmedia That’s one reason i left them Sam, swapped to sky just before i moved north, had all the bells whistles package due to love of sport an films, but they tried doubling and wouldn’t do nothing about it so swapped to sky, glad you managed to knock them down 👍🏻
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Nicola Palmer
(@NicPalmer) reported
@virginmedia why is bt sport not working on virgin tv go?
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Plitor Plitorski
(@PlitorPlitor) reported
@virginmedia Hi is there a way for me to cancel my contract with VM, or do I need to contact ombudsman to do it? Over 6 phone calls, where I'm just shuffled from person to person over and over and getting same 'Hi sorry this is not my department you need to speak with ...'
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TTV/TheFeeN_
(@TheFeeN_) reported
@virginmedia Yes please, I did have one scheduled at 1:30 today but they person never replied hence why i ended up calling