Virgin Media Outage Report in Felixstowe, Suffolk, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Felixstowe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Felixstowe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 14: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Felixstowe, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Ipswich.
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Internet | |
| Ipswich |
TV | |
| Ipswich |
TV | |
| Ipswich |
Internet | |
| Ipswich |
TV | |
| Ipswich |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Felixstowe, England
Latest outage, problems and issue reports in Felixstowe and nearby locations:
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Murph
(@WiseOlMurph) reported
from
Ipswich District, England
Anyone in Ipswich struggling with Virgin Media speeds currently? It’s awful paying all this money for absolute shite speeds.
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Alan Branch
(@Alan_Branch) reported
from
Frinton-on-Sea, England
@virginmedia waiting 2 weeks for a fix now! since you cut off my mobile due to a glitch in your system! Despite me warning you for 11 months not to cut off my phone… #zerocustomersupport #givemebackmyphone #Hownottorunabuisness
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Red Wren Studios
(@RedWrenStudios) reported
from
Ipswich District, England
@virginmedia @virginhelp We upgraded our package and were told a new sim would be with us in 3 days then we may lose service for 10 minutes. However we have been without phone service for 2 days now 😔
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Michael Perry Mr Plant Geek®
(@mr_plantgeek) reported
from
Ipswich District, England
@virginmedia I am having problems with google nest setup
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grwd 🦅
(@liam_garwood) reported
from
Ipswich District, England
@virginmedia I’m having issues with my email on iOS, please help
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia since Christmas our WiFi has been disgustingly bad. A few weeks ago I called yourselves and spent almost 2 hours on the phone. I upgraded our WiFi at home to the best possible WiFi we could have and yet it’s still shockingly bad. I’ve never known such shoddy service
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Andy Quinton
(@QuintonAndy) reported
from
Sproughton, England
@virginmedia what a truly awful service. 3hours to try and sort a confirm username error,..from you! 7 days I’ve waited for you to sort the email out. Numerous calls...and still no one actually listens or cares. I think I’ve explained it to most of your call centre still no help
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Sarah Lou
(@Sarahlou21222) reported
from
Felixstowe, England
Is anyone having problems with @virginmedia internet today in the felixstowe area
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia I am actually so disgusted with your customer service for our WiFi that I have no words. How many times do I need to contact you? I’ve been a customer for 22 years and I’ve never experienced such a bad service #sortitout #virginmedia
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Lee Brunning
(@BrunningLee) reported
from
Ipswich District, England
@virginmedia Look I've had two days of total crap from you guys. I just don't have the energy to deal with this anymore. You've took money off me wen u shouldn't. Because of covid I'm on less money so an extra 26 quid is massive to us,but all your guys keep doing is fobbing us off. 😠
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Si Smith
(@sjslfcforever) reported
from
Felixstowe, England
@virginmedia how come I have to reset my broadband router daily to get a signal, zero reception in the upstairs bedroom and yes we have a virgin signal booster, devices constantly need reconnecting and can’t speak to a human on the phone surprise surprise. #disappointed
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Lee Brunning
(@BrunningLee) reported
from
Ipswich District, England
@virginmedia Who knows but certain people with in your team have been very flippant about our situation and trying to palm us off with a 20pound credit. This is nowhere near acceptable considering the stress and upset your so called customer service team has put us through.
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Matt Smith
(@matt40k) reported
from
Ipswich District, England
Ok so, virgin media router kinda sucks, if I use the Bt SmartHub 2, it would basically just be a Wi-fi access point, so would need a like a rpi for dhcp Or I could just buy a google nest Wi-fi or something ubiquiti
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Matt Holbrook Golf
(@MattHolbrook86) reported
from
Ipswich District, England
@virginmedia Come on.......I'm on this page about 3 times a week. Its ridiculous the amount you charge for such a shabby service
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Matt Holbrook Golf
(@MattHolbrook86) reported
from
Ipswich District, England
@virginmedia My Internet is down again. In fact I spend more time without it than I do with it these days. Thoughts?
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Rachel Fortnum-Adams
(@rachelfortnum) reported
from
Ipswich District, England
@virginmedia Eventually but the issue had taken 4 days to resolve which is shocking. Your customer service is the worst I’ve ever come across #virginmedia
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Sarah 'Morgenmuffel' Clark
(@positivesarah) reported
from
Ipswich District, England
@virginmedia Down again....
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Sarah Lou
(@Sarahlou21222) reported
from
Felixstowe, England
@virginmedia Yeah apparently there’s a issue in the area somewhere I don’t have a lot of data on my mobile and it’s annoying that I have to use my data
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Si Smith
(@sjslfcforever) reported
from
Felixstowe, England
@virginmedia it seem all your services are down again we seem to have issues every week it’s now coming to the end of our contract so I need you to fix our problems if I will have to move to BT
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grwd 🦅
(@liam_garwood) reported
from
Ipswich District, England
@virginmedia why is it so hard to get in contact with you? I can’t start a live chat and when I ring and think I’m getting some progress you tell me to look online and hang up????
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alban Kastrati
(@banikastrati96) reported
@virginmedia Yes, I have been in touch several times, you investigated my case and you said its been delivered so you closed my case, despite I have proof it's not.. so you offered me to get in touch with the Financial Ombudsman service where the waiting list is 4 month...
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JD
(@JRDN_DLNG) reported
@virginmedia Still not able to place an order, still gives me the error when Try to go to my basket. Do you know when the issue with your website will be fixed?
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Alexandros Gouvatsos
(@alexgouv) reported
@virginmedia A cheque was never sent. I left Virgin in July. I've called twice. Last time yesterday, when I was no longer able to pass the security check because my online details were deleted (without my permission of course). You've been holding on to the money you owe for over half a year.
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Nick Elliott
(@nickelliott) reported
@GaryNewman @virginmedia It’s be interesting to see if anyone else in #Cheltenham is finding a deteriorating service with @virginmedia or not. My issues have oddly coincided with all the fibre work that’s been going on the last year.
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Polly Lister
(@ListerPolly) reported
I've just called to opened a COMPLAINT with @virginmedia C-110222362 However as soon as I hung up I received an email saying 'thankyou for talking to us today, we are glad that we managed to resolve the dispute, this case is now closed' @Virgin please look into this!
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Nick Elliott
(@nickelliott) reported
@virginmedia Pah! You’re company makes it so hard! When we pay the amount we do for a broadband and WiFi service we expect it to work. It’s not, and they only options you’ve given me is to pay more money.
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Khadija
(@Khadzlovesbooks) reported
@zakirah_sa I absolutely cannot STAND virgin media. Have the same problem all the timeee
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Alexandros Gouvatsos
(@alexgouv) reported
@virginmedia Yes, and I was told to wait for the cheque. I waited, I never received it so I called. I was told the cheque would definitely be sent then, but of course it still never arrived. I then called again. Still no cheque, and now I'm also locked out of my account.
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Michael Dunn
(@michaeldunn27) reported
@virginmedia How can I speak to your complaints team over the phone. Someone called me yesterday to resolve a complaint but the confirmation of the new package is not what we agreed to. I’ve tried the WhatsApp option but they were useless and ignored what I was telling them
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Alexandros Gouvatsos
(@alexgouv) reported
@virginmedia A telecomms company only paying back via cheque is hilarious at best. Add to that that it's been over half a year that you haven't paid back, and it becomes clear this isn't just bad design, but intentional.