Virgin Media outages and service status in Felixstowe, England

Problems in the last 24 hours in Felixstowe, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Felixstowe, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Felixstowe, England

The most recent Virgin Media outage reports came from the following cities: Ipswich.

City	Problem Type	Report Time
Ipswich	Internet	2 days ago
Ipswich	Internet	5 days ago
Ipswich	TV	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Felixstowe, England

Latest outage, problems and issue reports in Felixstowe and nearby locations:

• 
  Lee Brunning (@BrunningLee) reported 2 minutes ago from Ipswich District, England

  @virginmedia Look I've had two days of total crap from you guys. I just don't have the energy to deal with this anymore. You've took money off me wen u shouldn't. Because of covid I'm on less money so an extra 26 quid is massive to us,but all your guys keep doing is fobbing us off. 😠

• 
  J (@Wegqy) reported 3 minutes ago from Ipswich District, England

  @virginmedia can't login into Virgin TV GO app, using my virgin credentials but it says incorrect username or password.. not sure what's going on!

• 
  Nikki✨⚽️💋 (@NDSapsed) reported 4 minutes ago from Ipswich District, England

  @virginmedia ITV down and C4, sort it out

• 
  Leon Denny (@lbjdenny) reported 4 minutes ago from Ipswich District, England

  @virginmedia Issues have been far from fixed!! My router rebooted itself 5 times today. This is not acceptable when I could be working on customer systems attempting to support them with their IT when I can't even rely on my own ISP to deliver a decent service is embarrassing!

• 
  Andy Quinton (@QuintonAndy) reported 6 minutes ago from Sproughton, England

  @virginmedia what a truly awful service. 3hours to try and sort a confirm username error,..from you! 7 days I’ve waited for you to sort the email out. Numerous calls...and still no one actually listens or cares. I think I’ve explained it to most of your call centre still no help

• 
  Chris Dale (@chrisdaleoxford) reported 7 minutes ago from Orford, England

  My timeline always has complaints about @virginmedia, usually of failed connections and lazy, useless support. This goes to another level

• 
  Alan Branch (@Alan_Branch) reported 8 minutes ago from Frinton-on-Sea, England

  @virginmedia waiting 2 weeks for a fix now! since you cut off my mobile due to a glitch in your system! Despite me warning you for 11 months not to cut off my phone… #zerocustomersupport #givemebackmyphone #Hownottorunabuisness

• 
  grwd 🦅 (@liam_garwood) reported 10 minutes ago from Ipswich District, England

  @virginmedia why is it so hard to get in contact with you? I can’t start a live chat and when I ring and think I’m getting some progress you tell me to look online and hang up????

• 
  Helen Collison (@helenlouisecoll) reported 18 minutes ago from Ipswich District, England

  @virginmedia My internet is down in Ipswich, Suffolk.

• 
  Au_somemum (@au_somemum) reported 18 minutes ago from Felixstowe, England

  @virginmedia Hi in recording hiccups are lots of shows we have never watched or asked for but it says we have deleted. In scheduled recordings there is only one show... Which we set to record.

• 
  Sarah Lou (@Sarahlou21222) reported 20 minutes ago from Felixstowe, England

  @virginmedia Yeah apparently there’s a issue in the area somewhere I don’t have a lot of data on my mobile and it’s annoying that I have to use my data

• 
  Nick Neale (@NicholasNeale) reported 35 minutes ago from Ipswich District, England

  @virginmedia I think they’ve cancelled my service, they didn’t give me s chance to speak again after terminating the call

• 
  Keg Man Plays (@Kegmanplays) reported 39 minutes ago from Ipswich District, England

  Having a couple of Internet issues because @virginmedia think that 0.18mbps is a fine speed for the Internet. Hopefully a router reset will resolve this... And then I'm live

• 
  lauren schaefer (@saharasplash) reported 41 minutes ago from Purdis Farm, England

  Last time I try and get your attention, please can you help with the above @virginmedia as you've taken our money but not replying

• 
  Matt Holbrook Golf (@MattHolbrook86) reported 50 minutes ago from Ipswich District, England

  @virginmedia Come on.......I'm on this page about 3 times a week. Its ridiculous the amount you charge for such a shabby service

• 
  Eve Scott (@EveScott1) reported 50 minutes ago from Felixstowe, England

  @virginmedia can someone please@give me a number to use to@actually speakt to a person 6 hours on total on hold diabolical service from virgin

• 
  Michael Perry Mr Plant Geek® (@mr_plantgeek) reported 50 minutes ago from Ipswich District, England

  @virginmedia I am having problems with google nest setup

• 
  Andrew Everson (@j2kadd1) reported 52 minutes ago from Ipswich District, England

  @virginmedia Yeah default =tab, it may be normal for you but not any other provider or router manufacturer. Clearly no point in complaining about a terrible user experience I will just have to buy a router and put yours into the modem mode (which it will probably lose after a update)

• 
  Gav Meakings (@gavmeakings) reported 53 minutes ago from Ipswich District, England

  @virginmedia do you have an idea on how Long services will be down in IP2 area?

• 
  Rachel Fortnum-Adams (@rachelfortnum) reported 57 minutes ago from Ipswich District, England

  @virginmedia I am actually so disgusted with your customer service for our WiFi that I have no words. How many times do I need to contact you? I’ve been a customer for 22 years and I’ve never experienced such a bad service #sortitout #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clareactually (@ActuallyClarex) reported 4 minutes ago

  Fk sake #virginmedia not working yet again. That’s made my mind up. Cancel it is.

• 
  FootballCricketMad (@fcmad1960) reported 4 minutes ago

  @virginmedia Hi there, my problems are still unresolved and even your "Resolutions" team is blanking me. I need confirmation that we're at the end of the road so I can go to the regulator. How can I get this pls?

• 
  Ben Leo (@Benleo) reported 7 minutes ago

  Update to this… they really are the worst company in Britain right now - and you won’t believe what @virginmedia have done. I called VM on April 30 asking them to come and fix a broken outside cable at my house. I was (wrongly) told that in order to fix the cable I had to agree a new two year contract which included a main 360 TV box and three streaming boxes. Nothing was ever arranged about fixing my problem, the broken cable. The Indian call centre guy just wanted a sale. After many calls and a missed appointments where I waited in pointlessly after no one ever turned up, an engineer came to fix the cable and install my new boxes. The TV never worked. More calls, two more engineer visits, and it still wouldn’t work. I then posted the original below on X. I then a call from the Virgin Media CEO @LutzSchueler’s assistant to say they MISSOLD me the new contract I never wanted because VM no longer offers 360 TV boxes which allow you to pause, record and rewind live TV. I said ok fine, just put me back on my old contract which had a 360 box - the contract I never would have left until you missold me a new one under the pretence I needed it to fix my broken cable. The CEO’s assistant said no, I can’t go back onto my old contract. And she said I can’t have a 360 box on my new contract. So I’m now stuck with a service I don’t want and was lied to about - with no option to return to my previous contract that I was perfectly happy with since April 2025. They’ve not only missold me a contract, spent hours and hours of my time trying to sort it and caused a hell of a lot of stress - but they’ve now also breached my old contract. She offered me £200 compensation and an apology and said I must stick with the new contract or disconnect. A completely shambolic, insulting and quite frankly disgusting way to treat a customer who has been with them for years. I’ve heard from many of you about similar situations and will now be taking the case to the ombudsman. A clear breach of the Consumer Rights Act and the The Consumer Protection from Unfair Trading Regulations 2008. If anyone has similar experiences with @virginmedia please write them below or DM me. I’ll be fighting for British consumers to make sure they can never treat people like this again.

• 
  Conor Swifty (@ConorSwifty) reported 7 minutes ago

  @virginmedia hello Virgin Media had a dodgy phone call from +442045148789 saying it's Virgin/O2 trying to end contracts early for upgrading & wanted details while the lady spoke poor English & kept saying eh 24/7.

• 
  Kate Stevens (@katehub1960) reported 12 minutes ago

  @virginmedia My TV service is still not working. There is no signal and i have tried every ‘fix’ recommended please can you send an engineer….

• 
  ⭕ Toni Geens 🍍 (bam.zoom) (@hamsterpranks) reported 15 minutes ago

  Hey @virginmedia we just took out a new contract with you, had our box fitted on Friday, reprogrammed on Saturday due to an outage. Now we've just gone over 24 hours with no internet or TV yet again and the fix times constantly being pushed back. What's your cancellation period?

• 
  Phykell (@phykell) reported 16 minutes ago

  @Benleo @virginmedia Doesn’t surprise me one bit. Definitely the worst brand as well.

• 
  KrYpt (@KrYpt923317) reported 17 minutes ago

  @Benleo Disgusting customer service. I’ve had many issues with then. Financial Ombudsman Service have always helped, but now they’ve changed regulators, who are almost as bad as VM. Virgin Media just hiding behind a great product.

• 
  Gill 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🩵 (@GillGRobs) reported 18 minutes ago

  @virginmedia Ive had 5 complaints in with you, 3 have only ever been looked at and all i get is , " we'll make sure things are done differently " yet never are. So no thanks ive had more than enough of your excuses I'll do what Ben is doing and go to the ombudsman. You really are terrible

• 
  kevan ramsdale (@KevanRamsdale) reported 19 minutes ago

  @virginmedia S29 EA2010does not allow you to dictate the terms you provide a service! #disabledhatecrime all this has been provided seems a robot is responding not a human!