Virgin Media outages and service status in Orford, England

Problems in the last 24 hours in Orford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Virgin Media Issues Reports Near Orford, England

Latest outage, problems and issue reports in Orford and nearby locations:

• 
  Si Smith (@sjslfcforever) reported 2 minutes ago from Felixstowe, England

  @virginmedia hi there how come we pay for 200 mb broadband and constantly only get 24 mb then we rest the system and it’s fine 24 hrs later same problem getting very upset with it, please sort it or I’m off to BT. #poorservice

• 
  Sarah Lou (@Sarahlou21222) reported 6 minutes ago from Felixstowe, England

  @virginmedia Yeah apparently there’s a issue in the area somewhere I don’t have a lot of data on my mobile and it’s annoying that I have to use my data

• 
  Stay Aldeburgh (@stayaldeburgh) reported 12 minutes ago from Aldeburgh, England

  @PilatesPositive @virginmedia Not the only guilty party, shocking service all round!

• 
  Si Smith (@sjslfcforever) reported 14 minutes ago from Felixstowe, England

  @virginmedia it seem all your services are down again we seem to have issues every week it’s now coming to the end of our contract so I need you to fix our problems if I will have to move to BT

• 
  Eve Scott (@EveScott1) reported 17 minutes ago from Felixstowe, England

  @virginmedia can someone please@give me a number to use to@actually speakt to a person 6 hours on total on hold diabolical service from virgin

• 
  Si Smith (@sjslfcforever) reported 20 minutes ago from Felixstowe, England

  @virginmedia how come I have to reset my broadband router daily to get a signal, zero reception in the upstairs bedroom and yes we have a virgin signal booster, devices constantly need reconnecting and can’t speak to a human on the phone surprise surprise. #disappointed

• 
  Meg Barbor (@MG_Barbor) reported 33 minutes ago from Felixstowe, England

  @GarnhamLauren @virginmedia As soon as you ask something they don’t want they just completely ignore you 🧐 i can’t believe how awful they have been

• 
  Meg Barbor (@MG_Barbor) reported 39 minutes ago from Felixstowe, England

  @virginmedia after spending over a month trying to sort out the end of my contract you finally said it was cancelled with no further charge. I have been billed £60. I need this sorted as these were false promises made by your company and the customer service has been abysmal.

• 
  Eve Scott (@EveScott1) reported 40 minutes ago from Felixstowe, England

  @virginmedia I have rebooted everything even had you send a signal down to my equipment. Spent 5 hours yesterday and tried to call today

• 
  Eve Scott (@EveScott1) reported 40 minutes ago from Felixstowe, England

  @virginmedia Yes, having trouble with both, there is just not a good WiFi signal upstIrs. I pay for the highest speed and quite frankly it’s rubish. You have to wat on the phone for hours

• 
  Au_somemum (@au_somemum) reported 43 minutes ago from Felixstowe, England

  @virginmedia Hi in recording hiccups are lots of shows we have never watched or asked for but it says we have deleted. In scheduled recordings there is only one show... Which we set to record.

• 
  Sarah Lou (@Sarahlou21222) reported 52 minutes ago from Felixstowe, England

  Is anyone having problems with @virginmedia internet today in the felixstowe area

• 
  Eve Scott (@EveScott1) reported 53 minutes ago from Felixstowe, England

  @virginmedia Corrrct it is still not working absolute nightmare

• 
  Sarah Lou (@Sarahlou21222) reported 54 minutes ago from Felixstowe, England

  @virginmedia do you know how long the tv side is going to be down for

• 
  Chris Dale (@chrisdaleoxford) reported 58 minutes ago from Orford, England

  My timeline always has complaints about @virginmedia, usually of failed connections and lazy, useless support. This goes to another level

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ben Leo (@Benleo) reported 3 minutes ago

  What this comes down to is Virgin Media not wanting consumers to be able to skip adverts anymore using pause and rewind live TV. I assume they get more from advertising money when people are forced to watch adverts on their streaming boxes. Fine, I understand that. But lying and misselling and treating customers like this in order to achieve that is unacceptable.

• 
  Matthew Kennedy (@badcorpse) reported 5 minutes ago

  @Benleo Stay away from Virgin Media and you will be happier for it trust me. Clear someone in an office somewhere has said we can offer **** customer service that costs X from India or good customer service from the UK that costs Y and they have went with X

• 
  Twelfty 45543 (@trishbeaker71) reported 6 minutes ago

  @virginmedia is there any issues with the internet in the M11 area of Manchester

• 
  kevan ramsdale (@KevanRamsdale) reported 7 minutes ago

  @virginmedia S29 EA2010does not allow you to dictate the terms you provide a service! #disabledhatecrime all this has been provided seems a robot is responding not a human!

• 
  Ben Leo (@Benleo) reported 8 minutes ago

  Update to this… they really are the worst company in Britain right now - and you won’t believe what @virginmedia have done. I called VM on April 30 asking them to come and fix a broken outside cable at my house. I was (wrongly) told that in order to fix the cable I had to agree a new two year contract which included a main 360 TV box and three streaming boxes. Nothing was ever arranged about fixing my problem, the broken cable. The Indian call centre guy just wanted a sale. After many calls and a missed appointments where I waited in pointlessly after no one ever turned up, an engineer came to fix the cable and install my new boxes. The TV never worked. More calls, two more engineer visits, and it still wouldn’t work. I then posted the original below on X. I then a call from the Virgin Media CEO @LutzSchueler’s assistant to say they MISSOLD me the new contract I never wanted because VM no longer offers 360 TV boxes which allow you to pause, record and rewind live TV. I said ok fine, just put me back on my old contract which had a 360 box - the contract I never would have left until you missold me a new one under the pretence I needed it to fix my broken cable. The CEO’s assistant said no, I can’t go back onto my old contract. And she said I can’t have a 360 box on my new contract. So I’m now stuck with a service I don’t want and was lied to about - with no option to return to my previous contract that I was perfectly happy with since April 2025. They’ve not only missold me a contract, spent hours and hours of my time trying to sort it and caused a hell of a lot of stress - but they’ve now also breached my old contract. She offered me £200 compensation and an apology and said I must stick with the new contract or disconnect. A completely shambolic, insulting and quite frankly disgusting way to treat a customer who has been with them for years. I’ve heard from many of you about similar situations and will now be taking the case to the ombudsman. A clear breach of the Consumer Rights Act and the The Consumer Protection from Unfair Trading Regulations 2008. If anyone has similar experiences with @virginmedia please write them below or DM me. I’ll be fighting for British consumers to make sure they can never treat people like this again.

• 
  MykeJD (@MykeJD1) reported 9 minutes ago

  @saltyy_savage Virgin media personally as much as they annoy me with their prices, they have always been the most reliable, they have issues now and then but generally it works. Recently I was paying around 90 odd for gigabit, all sports, all uhd managed to get 500 now keep all sports for 72

• 
  Susan Stanley ⚒️ Reform UK🇬🇧 (@SusanStanley1) reported 13 minutes ago

  @Benleo @virginmedia are the company we've signed up to........I'm feeling very concerned now about how they treat their customers.

• 
  Gill 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🩵 (@GillGRobs) reported 14 minutes ago

  @Benleo @virginmedia Really? They just sent me a new 360 box as they said mine wasn't recording properly yet I had no problems with it, they have ripped me off since I changed the account into my name from my late partners, no difference just a name change ive now been forced into a new contract.

• 
  OfficialJohnHarrison AWMM 3838 (@jph1962) reported 15 minutes ago

  @Benleo @virginmedia One other issue they never mention, is if you leave any email addresses die after 3 months. For some people not an issue, however I’ve used theirs for 10 years all my contacts use it, even banks, shops etc.

• 
  Scott Osborn (@Drscooto) reported 16 minutes ago

  @virginmedia Is this still a problem? I just rebooted my STB and now it useless with a CS1010 error.