Virgin Media Outage Report in Layer-de-la-Haye, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Layer-de-la-Haye, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Layer-de-la-Haye and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 22: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Layer-de-la-Haye, Essex, England
The most recent Virgin Media outage reports came from the following cities: Halstead and Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Halstead |
Wi-fi | |
| Colchester |
||
| Colchester |
Internet | |
| Colchester |
TV | |
| Colchester |
Internet | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Layer-de-la-Haye, England
Latest outage, problems and issue reports in Layer-de-la-Haye and nearby locations:
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Mark Griggs
(@Griggsy1968) reported
from
Colchester, England
@virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!
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Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
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be kind and be nice.
(@robinsontonyLIR) reported
from
Colchester, England
@InTheseHeels Have you tried turning it on and off again? .....OK in all seriousness it happens to me on my LAN . I concluded as I'm on a domestic connection, Virgin Media , I suspect they refresh the network to loose dormant connections periodically and I get booted off for a few secs
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2 Fingers Rampant
(@2FingersRampant) reported
from
Colchester, England
@virginmedia service completely out at CO2 8QA and local area. Status page says all ok, so can you explain this please. Urgent work priority.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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Richard Martin
(@gunsmoke70) reported
from
Manningtree, England
@7pudinis @virginmedia Was signal issue that originated from the Initial install yrs ago, bent wire in outside box, I guess over the yrs degraded till no signal, all fixed now
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Darren Grove
(@Grovesy71) reported
from
Colchester, England
@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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RUSSELL WALKER
(@RUSSELL91779006) reported
from
Colchester, England
@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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Graeson Laitt
(@Laitty) reported
from
Colchester, England
Great time for my internet to go down again. Third time this week @virginmedia #colu
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jennie Huskisson
(@HuskissonJennie) reported
@virginmedia worst customer service this morning, one cut me off and the other sounded like he hated the world. Switched to @NOW and the lady I spoke to was absolutely lovely, what a difference
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Jon Nicholas
(@jonathanwithnoh) reported
@virginmedia I’ve been trying to call and talk to a human to ask about my new installation. I can only get to an idiotic and annoying autobot. This initial experience of trying to get help totally sucks… is this what I can expect for the duration of my contract?
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Adrian
(@dog_gem) reported
@virginmedia morning. Have you got any issues on your network in postcode EN8 this morning. Cannot get onto WiFi and the router keeps rebooting itself
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BlueishMeteor
(@blueishmeteor) reported
@virginmedia We were told Tuesday at the latest even though the service site everything is working and ok when clearly it's not, I've only got 4G on my phone.
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Foolproof (Sylvia Suddes)
(@bossproofreader) reported
If you are a @virginmedia customer and you can't access your email, the only way to resolve the problem is to call and choose the option that says you're leaving the company. There is no option among those offered (broadband, TV, mobile). #VirginEmailProblems
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Oli Norrington
(@OliNorrington) reported
@virginmedia What can I do if this keeps happening? I was really happy with my service up to a couple of months ago but if this keeps happening I can’t justify paying for internet access when it’s so intermittent
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adam
(@aroutledge49) reported
@virginmedia on hold for 25 mins finally get through and you hang up? Is there a easier way to cancel most my package as the prices have flew up?
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Jack_
(@Jack0182748) reported
@virginmedia In the last 2 weeks I've had issues watching boxing (ppv), bt sport and skysports (not just me either, so it's a virgin issue) plus numerous issues with WiFi. Called as you suggested and whilst being 'transferred' I've been cut off! Please can someone contact me asap
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therightplace
(@therightplace11) reported
@virginmedia please train your customer support to not disconnect customer calls when they cannot answer a question. It must be daunting for them when the answer isn’t scripted? Terrible service as always!
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Carl Scruton
(@screwy73) reported
@virginmedia I know how to do all that but thats not the problem