Virgin Media outages and service status in Layer-de-la-Haye, England

Problems in the last 24 hours in Layer-de-la-Haye, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Layer-de-la-Haye, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Layer-de-la-Haye, England

The most recent Virgin Media outage reports came from the following cities: Colchester, and Halstead.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Layer-de-la-Haye, England

Latest outage, problems and issue reports in Layer-de-la-Haye and nearby locations:

• 
  Mark Hayton (@Da_Hayts) reported 3 minutes ago from Colchester, England

  @virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡

• 
  TheOriginal© (@bond_graham) reported 9 minutes ago from Colchester, England

  @Darren_Blackery @virginmedia They’re all the same cuz, my @EE service continuosly drops out. #backtobasics

• 
  kenny wilson (@kennythekilt) reported 9 minutes ago from Colchester, England

  @virginmedia Not worth it if you cared it would have been dealt with I will leave and tell everyone and anyone to avoid your NOT customer caring company

• 
  kenny wilson (@kennythekilt) reported 11 minutes ago from Colchester, England

  @virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service

• 
  Theresa Higgins (@theresahiggins) reported 11 minutes ago from Colchester, England

  @virginmedia Sorry, I have done as above. It is still agonisingly slow. Cannot access emails properly. Cannot send attachments. It is the broadband that is the problem. TV is fine.

• 
  kenny wilson (@kennythekilt) reported 14 minutes ago from Colchester, England

  @virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back

• 
  Theresa Higgins (@theresahiggins) reported 17 minutes ago from Colchester, England

  @virginmedia I will try again by unplugging the router etc. However other people living near me are also experiencing problems. It is not just me.

• 
  Graeson Laitt (@Laitty) reported 20 minutes ago from Colchester, England

  Great time for my internet to go down again. Third time this week @virginmedia #colu

• 
  Chris Green (@Greenking66) reported 23 minutes ago from Colchester, England

  @virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.

• 
  Theresa Higgins (@theresahiggins) reported 23 minutes ago from Colchester, England

  @virginmedia Yes done as above. Still agonising slow. Cannot send attachments on emails.

• 
  Luke Redpath (@lukeredpath) reported 27 minutes ago from Eight Ash Green, England

  Looks like #VirginMedia is on the verge of falling over again. Had connection issues over the last half hour including Twitter not loading, *** pushes failing and Zoom being slow to connect. But weirdly I can still run a solid speed test.

• 
  Michael Gaga-Hale (@MichaelGagaHale) reported 30 minutes ago from Colchester, England

  @virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.

• 
  Mark Griggs (@Griggsy1968) reported 40 minutes ago from Colchester, England

  @virginmedia So, 3 phone calls over 50 mins all cut off! All I wanted to do was pay off a handset and upgrade a contract. Customer service 0/10!

• 
  Simon Folkard (@FolkardSimon) reported 41 minutes ago from Colchester, England

  @virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.

• 
  Philip Andrew Cook (@philipcook1974) reported 41 minutes ago from Layer-de-la-Haye, England

  @virginmedia Please can you assist before I take this further @richardbranson as your customer care is certainly way off the mark. Kind regards Phil Cook

• 
  Michael Gaga-Hale (@MichaelGagaHale) reported 43 minutes ago from Colchester, England

  @virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄

• 
  Katie Blackmore (@katebewitcheduk) reported 49 minutes ago from Witham, England

  @virginmedia been without data for 2 days after putting new SIM in. Help please!

• 
  Theresa Higgins (@theresahiggins) reported 56 minutes ago from Colchester, England

  @virginmedia I am not the only one in my area with a problem. Any idea when it will be resolved.

• 
  Philip Andrew Cook (@philipcook1974) reported 57 minutes ago from Layer-de-la-Haye, England

  @virginmedia The worst bit you get one letter on 6th Nov saying your case is being investigated & apologising for taking 8 weeks to sort, two days later the case is closed as I didn’t reply to a letter 4 weeks earlier I never received!!!!

• 
  Jimmy Regan (@jimaxyn) reported 58 minutes ago from Colchester, England

  @virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alloqui Strix (@AlloquiStrix) reported 4 minutes ago

  @virginmedia First thing this morning you said the outage in my area (22) would continue for another week,then another message saying it would be fixed today, and now a message saying it'll be a week again. Is there a playbook you guys are using to wind up its customers?

• 
  Scott (@scottowen81) reported 8 minutes ago

  @sharonmariahall @virginmedia Never had an issue with them

• 
  Sandy Muir (@SandyRMuir) reported 9 minutes ago

  @virginmedia Really poor customer experience these last couple of days regarding renewal of services! Different conversations and quoted various increases to service in chat service. Lower offer quoted on my login page yesterday now withdrawn according to guy on phone just now?

• 
  Hank (@Hank83416250473) reported 10 minutes ago

  @virginmedia going into day 2 of no broadband, on hold for 35 mins and cut off, disgusting customer service

• 
  Reformed Prisoner (@formerprisoner_) reported 12 minutes ago

  . @virginmedia are the most useless, care-less, let down of a company in existence. If you are considering going with them for broadband. Please don’t. Their technicians do half a job, cancel a thousand times and their customer support is outsourced to some foreign country.

• 
  Simon 🎳🇪🇺🇬🇧 (not parody) (@S_Herbie) reported 14 minutes ago

  @sharonmariahall @virginmedia I rarely have any issues with the service and pay a good price on my current contract

• 
  M U (@Shef1212) reported 21 minutes ago

  @virginmedia no internet, but I need to wait 5 days for engineer! You say you invest millions and increase prices. Been with you since 2010. Why is it so difficult to log a complaint on the phone too? Shocking & ridiculous service. My contract is due in 2 months.

• 
  Fredo (@6ixFredo) reported 22 minutes ago

  @virginmedia Im cancelling my direct debit and im not paying a single penny until you sort out your abhorrent service. its been a year ive been having these issues and your cs team who barely speak a lick of english have been beyond useless. Multi billion £ company btw

• 
  BRIAN HEALY (@XBRIAN501) reported 23 minutes ago

  @ServeOnlyGod @rtenews RTE & VIRGIN MEDIA needs to be locked down like the ports & Oil reserves

• 
  simon parkinson (@parky1021) reported 24 minutes ago

  @virginmedia Once again my internet connectivity is constantly dropping out Terrible service since I renewed my contract with you Wish I never had now