Virgin Media Outage Report in Layer-de-la-Haye, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Layer-de-la-Haye, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Layer-de-la-Haye and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Layer-de-la-Haye, Essex, England
The most recent Virgin Media outage reports came from the following cities: Colchester, Halstead and Essex.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Wi-fi | |
| Halstead |
Wi-fi | |
| Halstead |
Internet | |
| Colchester |
Total Blackout | |
| Colchester |
TV | |
| Colchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Layer-de-la-Haye, England
Latest outage, problems and issue reports in Layer-de-la-Haye and nearby locations:
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Richard Martin
(@gunsmoke70) reported
from
Manningtree, England
@7pudinis @virginmedia Was signal issue that originated from the Initial install yrs ago, bent wire in outside box, I guess over the yrs degraded till no signal, all fixed now
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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RUSSELL WALKER
(@RUSSELL91779006) reported
from
Colchester, England
@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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Darren Grove
(@Grovesy71) reported
from
Colchester, England
@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Bann
(@alex_bann) reported
from
Birmingham, England
@virginmedia New V6 box (less than a month old) alternates between flashing red & white lights. Tried to reset using your help guide - still not working. How do I sort this out? #childreninthehouse
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Docsworld
(@Docsworld2) reported
@virginmedia I’ve done this multiple times. Always says no problem. I don’t believe this.
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Rob Quickenden
(@rquickenden) reported
@virginmedia Just need a retest on the system.. We have this horid splitter thing that the engineer installed last year that I have to keep powering off and on but signal for TV seems very weak
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BeeCherry
(@HaresFurGlaze) reported
@virginmedia We've resolved it but we're going to reconsider whether Virgin is the supplier we want to use for him as your response, for a company of your size, was poor.
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Nads🦋
(@fakirbhai_nadia) reported
@virginmedia (continued) · £25 per visit and only paid me for one on my next bill. @richardbranson you know how to count youre a billionaire surely you know how to credit a customer account accordingly to your own policy.
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Phil Lewis
(@Pilpoh) reported
@virginmedia just been on the phone with your pre-installation team. After explaining that the engineers failed to turn up 17 days in a row even know we were told they would be with us each day, after 30mins on hold they hung up. Shockingly bad customer service.
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Tracy Banks
(@mabanks89) reported
@virginmedia please please please fix my tv service!!!
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Julian Stockton
(@julianstockton) reported
@_VixxyPixie_ @virginmedia There's still problems in St Neots. We have no internet or TV. Can you advise @virginmedia ? #virginmediadown
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🦍
(@fxckVARx2) reported
@virginmedia your wifi is absolutely ******* terrible sometimes. Upgraded the speed of my wifi and use wifi 6 routers and your wifi just switches off randomly. I’m trying to play some Nuk3towk 24/7 and it switches off for fun. SORT IT OUT
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Julian Armstrong
(@Brasfort49) reported
@virginmedia Thank you. I am sure your colleagues will be doing just that. What long-suffering customers are left with is the feeling of a company which allows its kit to degrade to the point where it breaks down and then spends effort to repair it. Anticipation/timely replacement it ain’t