Virgin Media Outage Report in Layer-de-la-Haye, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Layer-de-la-Haye, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Layer-de-la-Haye and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Layer-de-la-Haye, Essex, England
The most recent Virgin Media outage reports came from the following cities: Colchester and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Internet | |
| Colchester |
TV | |
| Colchester |
TV | |
| Colchester |
Internet | |
| Colchester |
TV | |
| Colchester |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Layer-de-la-Haye, England
Latest outage, problems and issue reports in Layer-de-la-Haye and nearby locations:
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Darren Grove
(@Grovesy71) reported
from
Colchester, England
@virginmedia contract changed last year, advised incorrectly by advisor, discussed with call centre & complained via your complaints procedure - no calls received to date to address from now over 1 month from complaint date #shockingservice for a loyal customer
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia Hi. Please read the thread. One App doesn't work properly, my TV box is generally fine. From a quick Google I can see it is a problem for other people with Virgin Media TiVo boxes too where the @All4 app doesn't load programmes. I can access the app and all the menu screens.
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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RUSSELL WALKER
(@RUSSELL91779006) reported
from
Colchester, England
@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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Richard Martin
(@gunsmoke70) reported
from
Manningtree, England
@7pudinis @virginmedia Was signal issue that originated from the Initial install yrs ago, bent wire in outside box, I guess over the yrs degraded till no signal, all fixed now
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
@virginmedia I've been having this issue continuously for a couple of months and they are still continuing. Yes.
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Richard Martin
(@gunsmoke70) reported
from
Colchester, England
@virginmedia what’s the issue with the service in colchester CO2 area
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia The worst bit you get one letter on 6th Nov saying your case is being investigated & apologising for taking 8 weeks to sort, two days later the case is closed as I didn’t reply to a letter 4 weeks earlier I never received!!!!
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Steve Tovey
(@steevXIII) reported
from
Colchester, England
Anyone else have a problem with All4 app on @virginmedia Can access the menu / home page but anytime I try to actually watch a programme I get a black screen & 4 dots endlessly blinking, as if buffering, but the show never, eeeevveerrr appears... On Googling, seems common issue?
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DeborahMelbourne
(@debsmelbourne) reported
@virginmedia I have tried to call and never get an answer, I was offered a new hub to be sent out a couple of months ago so just want to have that sent.
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louispayne
(@louispayne) reported
@virginmedia Bot. Does this look familiar, “We’re sorry but it looks like something has gone wrong and we need to start fresh”? I don’t have time for this and I’m not doing it publicly so I’m ending it here. I hope it demonstrates to others how appalling Virgin Media’s customer service is.
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DMO_GB
(@DMO_GB) reported
@virginmedia Re-written for you: So sorry we spent hours messaging U, then said to reach us by WhatsApp, then said U weren’t being ignored by the chatbot, then told by the chatbot it couldn't help and U need to actually call the same no. U already called 7x. Enough.
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Thomas Macken
(@ThomasMacken7) reported
@virginmedia my whole apartment block is down and people waiting 46 min on hold then cut off nobody I'm your company is giving us any clarification
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The Makers
(@TheMakersCom) reported
@virginmedia Yes please - can we resolve this. I’m free between 11.00 -14.00. My father won’t be available. Is that going to be an issue?
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Lauren ♡
(@glitterbug94) reported
@virginmedia My grandad used to watch the sports channels. Since he passed away, I called up to cancel these channels. I was told she’d have a bill that was higher as was the first 2 months without these channels in 1. However, that bill cost has not come down and Virgin don’t seem to care!
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Mark Bateman
(@_markbateman) reported
Hello @virginmedia, my Mum keeps receiving letters that her "device needs to be replaced" or she'll lose her back-up line. Each time she eventually gets through to your support staff she's told to ignore the letter as there's nothing to be replaced... this is the 3rd letter now!
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Meredyth Lou 💫
(@mezlila) reported
@virginmedia when will the engineer s resolve the issue in the E8 area of London? Apparently no wifi or phone for days!
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Steve Karmeinsky
(@stevekennedyuk) reported
@virginmedia Looks like no choice but to cancel - lost a 20+ year customer
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Caroline Marshall
(@ctarpeyafrica) reported
@virginmedia - totally sick of the poor broadband / internet connection recently. Also sick of holding trying to speak to someone. Unless someone calls me in the next 24 hours I will be taking my business elsewhere.