Virgin Media Outage Report in Halstead, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Halstead come from postal codes CO9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Halstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Halstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 25: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (7%)
-
Phone (2%)
Live Outage Map Near Halstead, Essex, England
The most recent Virgin Media outage reports came from the following cities: Colchester, Braintree, Great Dunmow and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Internet | |
| Colchester |
TV | |
| Braintree |
Total Blackout | |
| Colchester |
TV | |
| Great Dunmow |
Total Blackout | |
| Colchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Halstead, England
Latest outage, problems and issue reports in Halstead and nearby locations:
-
Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia I have had enough of your poor service 😡 talking to people who lie, can’t answer my questions so then hang up!! I have 3 mobile contacts with you my 2 daughters & my own, it’s a shocking service. All I want is the deal I signed up to 😤
-
Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
-
Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
-
CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
-
CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
-
Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
-
Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
-
¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
-
liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
-
Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
-
James
(@jharm91) reported
from
Haverhill, England
@skirglepips @gayxchange04 @virginmedia @CherylHoleQueen It’s probably good to know that the xfactor is so produced that the good and the bad singers are often head hunted and told what to sing for good tv
-
Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia Had enough - paying for a service - not getting what I pay for & just getting know where fast!!!!
-
Jenna Walker
(@Genevre2) reported
from
Stoke by Clare, England
@virginmedia - have been waiting for a reply on the online chat for 43 minutes now. Not good customer service.
-
Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
-
liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
-
Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia The worst bit you get one letter on 6th Nov saying your case is being investigated & apologising for taking 8 weeks to sort, two days later the case is closed as I didn’t reply to a letter 4 weeks earlier I never received!!!!
-
Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia Please can you assist before I take this further @richardbranson as your customer care is certainly way off the mark. Kind regards Phil Cook
-
David Woodhouse #FBPE
(@dwmw2) reported
from
Great Bardfield, England
@treysis @noIPv6 @omnomis @virginmedia @tschaeferm @adam_as61 Nah, @AskCiti always used to be the only way to get competent customer service. At one point I almost took to using them first without even bothering to go through the proper channels first.
-
Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
-
Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Troy McCarthy
(@Thirkwood) reported
@virginmedia I have tried these over the last few days, the speed is fine. Getting my max consistently which is great but the issue is it seems to of cut the radius right down since changing the hub over, even moving the hub further into the room doesn't seem to yield any change
-
Darren Ransley
(@DAZZAfooty) reported
@virginmedia Be nice if you answered you phones Awful customer service Good bye going to cancel 😡
-
Phil! 🤘
(@rockonnicely) reported
@virginmedia As much as I appreciate your time in trying to resolve my issue, I've been on the phone to sort it and nothing has changed.
-
scott rodgers
(@whodadaddy76) reported
@virginmedia Still the same having spoke to virgin media by phone, just said we are working on the problem this as been an issue for several weeks now WiFi keeps going off then when u try ring it starts working again can’t get any reduction on our bill cause we can never speak to anyone
-
Nadira Bagri
(@BagriNadira) reported
@virginmedia Hi, mate. I'm getting roughly 15-17mbps and no upload. Then another test shows higher upload than download but nothing over 20mbps. I've plugged the ethernet cable into my Xbox to download a game and it doesn't work. I've done EVERYTHING. (Nothing else on Wifi)
-
HancoxRead Recruitment Ltd
(@hancoxread) reported
@virginmedia I'm not getting on at all....nobody is coming on. The same crap as the other day. I'm still waiting. Can you not login and talk with me on WhatsApp?
-
Troy McCarthy
(@Thirkwood) reported
@virginmedia I've received a HUB6 and seem to be having some issues with the range. The old hub covered 90% of the house the new one barely makes it to the next room, I'm unsure it maybe the settings needed tweeking or if the box was at fault.
-
Glen Robson
(@Boldonglen) reported
@virginmedia I don't see any phone numbers. I tried calling the support number and was on hold for over an hour so don't want to have to wait on the phone again.
-
Caroline Staines
(@Waza24) reported
@virginmedia However it was first raised on 14th December! I have tried opening a complaint over the telephone but it was closed within 1 hour with nothing resolved, I can't access online as I can't access the account so I have to post a letter complaint then?
-
scott rodgers
(@whodadaddy76) reported
@virginmedia When u ring the automated voice says there is but when u click on the link on text then there isn’t but the man I spoke to said there was and it should be all done by the 24th this month but this as been issue for several wks now