Virgin Media Outage Report in Braintree, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Braintree, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Braintree and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Braintree, Essex, England
The most recent Virgin Media outage reports came from the following cities: Chelmsford and Braintree.
| City | Problem Type | Report Time |
|---|---|---|
 Chelmsford |
Total Blackout | |
| Chelmsford |
Internet | |
| Chelmsford |
Internet | |
| Chelmsford |
Internet | |
| Chelmsford |
Internet | |
| Chelmsford |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Braintree, England
Latest outage, problems and issue reports in Braintree and nearby locations:
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Rohan Ataa
(@RohanAtaa) reported
from
Great Notley, England
@virginmedia @deantorris Why you guys don't have call back service?
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m
(@leipperm) reported
from
Braintree, England
@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Rachel Romain
(@RERomain) reported
from
Chelmsford, England
@virginmedia It has been almost 30 years since he was a new customer... 🙃
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, done the reboot and pin reboot but still dropping out drastically. The speeds I was getting to the speeds I am getting is really bad
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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rachel Wheelhouse 🇺🇦
(@RWheelhouse1) reported
from
Chelmsford, England
@virginmedia 6 days since moving to Virgin, we are having issues, the WiFi won't reach our outside cameras. After completing the troubleshooting guides + waiting for over an hour for a chat agent + 30 mins on the phone, we still haven't spoken to a human....not impressed
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m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
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⭐️ 🇪🇺 Paul ⭐️ Dunning 🇪🇺 ⭐️
(@hairydalek) reported
from
Writtle, England
Sadly, the @horror_channel catchup service isn’t on @virginmedia , which is a total bummer.
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Luke Redpath
(@lukeredpath) reported
from
Eight Ash Green, England
Looks like #VirginMedia is on the verge of falling over again. Had connection issues over the last half hour including Twitter not loading, *** pushes failing and Zoom being slow to connect. But weirdly I can still run a solid speed test.
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, yeah done that - no issues
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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Jon Read
(@joniread68) reported
from
Great Baddow, England
@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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katie lee
(@katiewoo26) reported
from
Chelmsford, England
@virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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P͓̽a͓̽u͓̽l͓̽a͓̽ ♍🧡
(@Paula_LLJ) reported
@virginmedia No, no service issues in the area.
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elliselias
(@elliselias) reported
@virginmedia Come on guys it’s Christmas Eve and you tell me there’s an outage in my area in Purley. It’s been 2.5 hours and none of our relatives or friends can call us from Canada, India and USA. Not good for a couple of seniors sitting here waiting! Merry Christmas indeed…😢
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salt052
(@salt052) reported
got no wifi over christmas, @virginmedia shittest wifi company in all of the UK how ******** is your company so ******* ****, you try take quintuple the amount of money you’re supposed to EVERY ******* month and now my household has no access to the internet for Christmas Thanks
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Vinmonkey
(@HaydonStuart) reported
@virginmedia Yes...Service has now been resumed, was disgusted by the complaint summary of "unhappy with planned maintenance" , this was 3 separate incidents - confirmed as damaged cable hardly planned maintenance ...speeds now 90 mps on a 350 mps service....which is very poor
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Jackie
(@Jackie38607859) reported
@virginmedia Unbelievable I waited in all day after you arranged collection and no one turned up again. When I called they couldn’t find the account or the collection arrangements. Really disgraceful customer service.
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Andrew Bright
(@andrewbright01) reported
@virginmedia got my new hub 4 today. Activated but not working! Changed back to my Superhub 2. Call centred confirmed I was online but now no internet for Xmas. 3 very disappointed boys! Please help ASAP.
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jaybee
(@jaybee19821) reported
@virginmedia failing on Xmas eve, man **** you 😣
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Paul
(@bestp84) reported
@virginmedia Yes I have done that. Your UK support team are calling back on Monday to see if the issue can be resolved.
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nathan franks💙
(@nathanfranks37) reported
@virginmedia. Ox14 No TV no broadband. 9pm Xmas eve, well.done you🤬. Status says should be fixed by 4pm, yep 4pm!! tomorrow. How, why, what are you doing about it!! It's Xmas time. I don't need the broadband for me but if my kids don't it have when they return from pub! Help!!
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Shailesh Patel
(@shaileshpatel98) reported
Virgin media is not working in UB6, what is going on