Virgin Media Outage Report in Braintree, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Braintree, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Braintree and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Braintree, Essex, England
The most recent Virgin Media outage reports came from the following cities: Halstead, Chelmsford and Essex.
| City | Problem Type | Report Time |
|---|---|---|
 Halstead |
Internet | |
| Chelmsford |
Internet | |
| Essex |
Internet | |
| Halstead |
Internet | |
| Chelmsford |
Wi-fi | |
| Chelmsford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Braintree, England
Latest outage, problems and issue reports in Braintree and nearby locations:
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit
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ed booker
(@ed_sugarbones) reported
from
Great Baddow, England
@virginmedia my father in law has late stage dementia and doesn't recognise family, nor speak most of the time, his house is being sold to pay for care, how can we cancel his Virgin package he no longer lives in the house..... password unknown!
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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David Woodhouse #FBPE
(@dwmw2) reported
from
Great Bardfield, England
@treysis @noIPv6 @omnomis @virginmedia @tschaeferm @adam_as61 Nah, @AskCiti always used to be the only way to get competent customer service. At one point I almost took to using them first without even bothering to go through the proper channels first.
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Darral.s
(@Big_D_2012) reported
from
Chelmsford, England
@virginmedia you really have to sort your internet service out shocking!!
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Jon Read
(@joniread68) reported
from
Great Baddow, England
@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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Jake
(@Jakec1505) reported
from
Chelmsford, England
Virgin media are actually ***************. Worst WiFi I’ve ever had
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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katie lee
(@katiewoo26) reported
from
Chelmsford, England
@virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tina Sharkey
(@Tinasharke) reported
@virginmedia my internet has been intermittent for a week. I can’t work, I can’t home school. I can’t call as the line ‘are too busy’. I need someone to fix this now!
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Joanne Heeley
(@pehmph) reported
@virginmedia If I can get through. Yesterday you weren't taking calls and previously its taken me an hour to get through. Its really not acceptable. When you do get through they just don't want to help and try to fob you off or pass you on to someone else. Can you get a manager to call me
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Keith Truman
(@KeithTruman) reported
If someone from Virgin doesn't contact me soon about a customer complaint I am going to loose it. You can't phone them, you can't email them. Utterly useless. Contact me now! @virginmedia
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Eb
(@Ebb1) reported
@hilssullen @virginmedia As long as you not on contract then send a written letter and cancel ddr in 30 days
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Jamie Greenley
(@jamiegreenley) reported
@virginmedia how on earth do I cancel my virgin media? Been trying for days and get put on hold for hours on end then you cut it off every time
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ᅟ
(@dot_zer) reported
@Bucko @virginmedia down again?
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West Stand Family
(@NimW6) reported
@virginmedia on hold for 98 mins so far trying to cancel my services. 5 departments and still not sorted. Any you ask why I want to leave you?
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miscellaneous
(@editeprice) reported
@virginmedia I work from home and NEED WiFi to do this. I have no signal in my house @e_emobile this is also a shambles on you 😡
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Sarah Faulds
(@Fauldsy67) reported
Shocking customer service from @virginmedia been trying to cancel my account for weeks due to a house move - impossible to contact anyone and they have merrily taken January’s payment. Definitely will never be using again in any future homes!
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Ed
(@djeddiek) reported
@virginmedia PLEASE PLEASE PLEASE can somebody contact me. I have spent all week and atealst two hours a day on the phone trying to cancel my account. I ALWAYS get disconnected and NEVER called back. I have now canceled my direct debit. Take me to court if u want