Virgin Media Outage Report in Braintree, Essex, England
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The latest reports from users having issues in Braintree come from postal codes CM7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Braintree, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Braintree and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Braintree, Essex, England
The most recent Virgin Media outage reports came from the following cities: Braintree and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 Braintree |
Internet | |
| Chelmsford |
Internet | |
| Chelmsford |
TV | |
| Chelmsford |
||
| Chelmsford |
TV | |
| Chelmsford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Braintree, England
Latest outage, problems and issue reports in Braintree and nearby locations:
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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rachel Wheelhouse 🇺🇦
(@RWheelhouse1) reported
from
Chelmsford, England
@virginmedia 6 days since moving to Virgin, we are having issues, the WiFi won't reach our outside cameras. After completing the troubleshooting guides + waiting for over an hour for a chat agent + 30 mins on the phone, we still haven't spoken to a human....not impressed
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
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Jon Read
(@joniread68) reported
from
Great Baddow, England
@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, done the reboot and pin reboot but still dropping out drastically. The speeds I was getting to the speeds I am getting is really bad
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m
(@leipperm) reported
from
Braintree, England
@virginmedia I just spoke to your customer service team a d was transferred to 2 different opperators before they just hang up on me with out resolving the issue .
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Rachel Romain
(@RERomain) reported
from
Chelmsford, England
@virginmedia It has been almost 30 years since he was a new customer... 🙃
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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katie lee
(@katiewoo26) reported
from
Chelmsford, England
@virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark
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Rohan Ataa
(@RohanAtaa) reported
from
Great Notley, England
@virginmedia @deantorris Why you guys don't have call back service?
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, yeah done that - no issues
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⭐️ 🇪🇺 Paul ⭐️ Dunning 🇪🇺 ⭐️
(@hairydalek) reported
from
Writtle, England
Sadly, the @horror_channel catchup service isn’t on @virginmedia , which is a total bummer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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raees
(@raees_shah17) reported
@virginmedia F010544768 Now they moved the fix date to 28, it keeps getting moved and its been almost 2 weeks with no fix. Its frustrating
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The man
(@nofksgiven81) reported
@PunishTheDuke @virginmedia Strap yourself in you are in for a bumpy ride, there is not a chance your service will be fixed by the date given, mines been broke for 6 months, good luck
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danielle richards
(@ms_arsenal1988) reported
@virginmedia both my home pods aren’t working or responding to my router two hours I’ve rebooted and reconnected them and still both have a blue light but your charging full price for services I reported poor internet connection multiple times for the last two months no change
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hwicky123
(@hwicky123) reported
@virginmedia As I’ve stated, every troubleshooting test has been done at home. Just learned both neighbours in two adjacent buildings also having issues. Engineer came today and could not fix it and yet Virgin’s tech support there are no issues in the area.
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Dylz ✍️
(@GDR3formed) reported
@virginmedia Useless ***** fix your ******* service so I stop lagging on Pro Clubs
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JohnBoyle
(@ErichtJohn) reported
@virginmedia Just given last try AG, it rings on my landline but they clearly are not receiving my call. Very frustrating- given the time I will now leave and try again tomorrow morning- Thanks for trying to help. John
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Steve B
(@goodolway) reported
@virginmedia Another poor service. The street was struck by lightning this afternoon. It has killed my landline. I have to wait until Tuesday for an engineer to fix the problem in the street. Then I am told the bill will be going up £15 a month. Absolutely shocking!
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Hmmmm
(@wickwar) reported
@virginmedia was installed yesterday not seen a connection this bad since the 1990s modem crashed at least half a dozen times in 12 hrs due to SNR issues.
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Oxford Wolf /\_/\ 🔶
(@Oxfordwolf) reported
from
Oxford District, England
@virginmedia I've just received my price rise letter. Utterly extortionate! I will be calling you later to move providers. Your WiFi router is terrible as well. Perhapse my new provider will let me use the Internet more than 6ft away from the router?
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Stewart
(@stuuk1brum) reported
@virginmedia your service is shocking. My broadband has been intermittent and ridiculously slow for weeks. The status check says there’s an issue with my TV service but it’s actually the broadband. I will be raising an official complaint as finding your customer service poor.