Virgin Media Outage Report in Braintree, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Braintree, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Braintree and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Braintree, Essex, England
The most recent Virgin Media outage reports came from the following cities: Chelmsford and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 Chelmsford |
TV | |
| Chelmsford |
Total Blackout | |
| Chelmsford |
Total Blackout | |
| Chelmsford |
Internet | |
| Halstead |
Wi-fi | |
| Halstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Braintree, England
Latest outage, problems and issue reports in Braintree and nearby locations:
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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Jake
(@Jakec1505) reported
from
Chelmsford, England
Virgin media are actually ***************. Worst WiFi I’ve ever had
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, yeah done that - no issues
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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m
(@leipperm) reported
from
Braintree, England
It's annoying that @virginmedia customer service refused to acknowledge this other persons details had some how been linked to my email with my bank account on their account.
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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katie lee
(@katiewoo26) reported
from
Chelmsford, England
@virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!
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Rohan Ataa
(@RohanAtaa) reported
from
Great Notley, England
@virginmedia @deantorris Why you guys don't have call back service?
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Darral.s
(@Big_D_2012) reported
from
Chelmsford, England
@virginmedia you really have to sort your internet service out shocking!!
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, done the reboot and pin reboot but still dropping out drastically. The speeds I was getting to the speeds I am getting is really bad
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Jon Read
(@joniread68) reported
from
Great Baddow, England
@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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joeperkin
(@joeperkin1) reported
@virginmedia It says there are no problems in my area so surely this means it’s our actual WiFi itself? Not sure what the issue is but the past few days it’s been flickering on and off and now it’s completely out. The broadband symbol and (usually a) white line is flashing green in intervals
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Kayreen Di Folco
(@KayreenMcKenna) reported
@virginmedia can you tell me why my fibre hasn’t been installed because of a ‘wayleave’ issue (supposed to be installed 8/2) yet my neighbour (same type of house, terrace townhouse) is now the THIRD person to have virgin installed TODAY in our street with no ‘wayleave’ issue.
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Mike Desborough
(@mjdes) reported
@virginmedia And I’m not sure what regulator allows you to take months to resolve an issue and lie to customers?
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Dan Robinson
(@TheDanRobinson) reported
Did any other Virgin Media user experience an unusual outage earlier? Everything went down - TV, broadband, even phone.
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Maad
(@maad92_) reported
@virginmedia Haven't spoke to anyone yet and I am still experiencing the same problem
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Mikey
(@mikeythered27) reported
@virginmedia Come on @virginmedia, answer my tweet. I’ve just discovered that my monthly bill has jumped up by £8 a month and you want me to pay more for a crap service?
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Allan James
(@Allan_eureka) reported
@virginmedia The process of being disconnected is now happening - I need to inform you that there is no flexibily in your processes, if you would like to undestand where you fall short and where you could improve your service - I'd be more than happy to speak with you !
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Tim Witherden
(@twitherden) reported
@virginmedia I’m still experiencing issues - internet drops off regularly throughout the day which interrupts work meetings and is becoming increasingly more frustrating. Please could you help?
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Barry Connolly
(@B_P_C_33) reported
@virginmedia extremely poor customer service, I've had all services disconnected for no reason, now cannot get reinstalled due to no one having the knowledge in your entire company, woeful
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charlie ❦
(@VlLLAlNKlDS) reported
trying to use virgin media wifi in the middle of a pandemic is just another pandemic in itself what the heck am i supposed to do if im stuck at home and the wifi is ****