Virgin Media Outage Report in Witham, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Witham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Witham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Witham, Essex, England
The most recent Virgin Media outage reports came from the following cities: Colchester, Halstead, Chelmsford and Essex.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Wi-fi | |
| Halstead |
Wi-fi | |
| Halstead |
Internet | |
| Chelmsford |
Internet | |
| Chelmsford |
Wi-fi | |
| Colchester |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Witham, England
Latest outage, problems and issue reports in Witham and nearby locations:
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia The worst bit you get one letter on 6th Nov saying your case is being investigated & apologising for taking 8 weeks to sort, two days later the case is closed as I didn’t reply to a letter 4 weeks earlier I never received!!!!
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Danny-lawrence-BEM-BCAc
(@MRDannyLawrence) reported
from
Billericay, England
@virginmedia me19 postcode broadband down please advise
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ed booker
(@ed_sugarbones) reported
from
Great Baddow, England
@virginmedia my father in law has late stage dementia and doesn't recognise family, nor speak most of the time, his house is being sold to pay for care, how can we cancel his Virgin package he no longer lives in the house..... password unknown!
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window
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Darral.s
(@Big_D_2012) reported
from
Chelmsford, England
@virginmedia you really have to sort your internet service out shocking!!
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Pam Gayford
(@PamGayford) reported
from
Billericay, England
@jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia How is it I can buy a new mobile phone from you yet I can’t speak to anyone about my current phone? Shocking and **** Customer care.
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Jake
(@Jakec1505) reported
from
Chelmsford, England
Virgin media are actually ***************. Worst WiFi I’ve ever had
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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CK|Fitness
(@DjOoooosch) reported
from
Braintree, England
@virginmedia Please don’t conveniently close the live chat because you cut my phone and you’re having massive issues. The phone is my business phone and you are now liable for any missed work. Sort it out, shocking service.
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amandeep Singh Brar
(@Amandee32951325) reported
@virginmedia Your engineer worked in our area because i recieved text message ‘’Hi, it's Virgin Media. Just a reminder that we'll be carrying out essential works on our network on Thu 14 Jul, which could interrupt your services since that day my service is down
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P_E__
(@P_E__) reported
@virginmedia Sorry. Again not what was asked. Can you give me the number to speak to someone based in the UK please to go through our issue and cancel please. You must have a complaints team?
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Emma Carr
(@EmmaBabeyy93) reported
@virginmedia No. Said there was no problem but when I did a test on the hub it said it wasn't receiving any single. This is a regular occurance at the moment. Sick of having to reset it
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biamou🇸🇪🇧🇷
(@Poppy_Alexa) reported
@virginmedia That’s just not good enough is it because this entire situation has been caused by the customer service team. I will be escalating this to their manager
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biamou🇸🇪🇧🇷
(@Poppy_Alexa) reported
@virginmedia I obviously can’t connect it to the Ethernet port so the woman on the phone told me she’s send an engineer out on the 8th August. I need an engineer out next week, not the 8th, as I would never have gone with Virgin if you told me I’d be waiting that long for set up
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lisah1974 💙 💛
(@harberlisalfc) reported
from
Stratford, England
@virginmedia is there an issue with broadband. Been down all morning
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biamou🇸🇪🇧🇷
(@Poppy_Alexa) reported
@virginmedia I only joined because Chamille on your live chat said that I could do self install because I was having issues with NOW’s engineer slots. I told Chamille that I only had open reach ports in my house but she said that I was still eligible to do it myself
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MAURICE SAXBY
(@MAURICESAXBY2) reported
Virgin Media has made a significant error by billing me for a service that I had 2 DAYS BEFORE IT FAILED SO THEY BETTER CHANGED THE BILL TO ZERO IT WAS AT BEST 2 HAND EQUIPMENT NO DRILLING BUT WHEN FAILED I WENT TO BOX COVERED IN DUST NORMALLY BOXED EVEN CONTROL HAD BEEN USED
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D
(@dspendy) reported
@virginmedia internet in Slough down again … most of yesterday and day before and before … what is going on???
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P_E__
(@P_E__) reported
@virginmedia Let me try again. It’s taken 5-6 hour long plus phone calls to setup as a new customer due to your errors. After the last one taking 1hr 30 and still not being complete I asked to cancel and leave it