Virgin Media Outage Report in Eight Ash Green, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eight Ash Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eight Ash Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Eight Ash Green, Essex, England
The most recent Virgin Media outage reports came from the following cities: Halstead, Colchester and Braintree.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
TV | |
| Colchester |
TV | |
| Colchester |
TV | |
| Colchester |
TV | |
| Colchester |
TV | |
| Colchester |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Eight Ash Green, England
Latest outage, problems and issue reports in Eight Ash Green and nearby locations:
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia Please can you assist before I take this further @richardbranson as your customer care is certainly way off the mark. Kind regards Phil Cook
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia I have had enough of your poor service 😡 talking to people who lie, can’t answer my questions so then hang up!! I have 3 mobile contacts with you my 2 daughters & my own, it’s a shocking service. All I want is the deal I signed up to 😤
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia Had enough - paying for a service - not getting what I pay for & just getting know where fast!!!!
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia The worst bit you get one letter on 6th Nov saying your case is being investigated & apologising for taking 8 weeks to sort, two days later the case is closed as I didn’t reply to a letter 4 weeks earlier I never received!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Trott
(@ayestee) reported
@virginmedia Didn’t show an issue online but admitted to an issue when I called !
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Loose-screw
(@crimescript) reported
@virginmedia Your customer service is a disgrace. I’m absolutely shocked. Hours spent on the phone to your company over months. Issue still outstanding. I’m just aghast at how bad you are. If anyone is thinking of getting Virgin Media broadband. Don’t. Just don’t.
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Joannne
(@Joannnnnneee) reported
@virginmedia I have multiple times it’s saying We have identified the problem and an engineer is on their way. Been saying the same thing since lastnight mins you! With no updates 🙄
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alan knott
(@alan20063) reported
@virginmedia I get these letters from you but have not had any problems nor needed education
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Alison Home
(@steelpanali) reported
@virginmedia I tried calling last week and couldn't get past the automated system which recognised there was a technical problem and then ended the call to do a test/update. How do I speak to a human?
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•| 𝔸𝔻𝔸𝕄 | 𝕋𝕀ℙℙ𝕀ℕ𝔾 |•
(@AdamTipping1) reported
@virginmedia That still doesn’t fix the issue that I’m expected now to work for days and loose hundreds of pounds?! I understand that times are difficult, but this needs to be sorted today.
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Jon T
(@jmted1) reported
@virginmedia Hi, yes all checked. Everything is back up and running but very slow. I’m getting between 19 & 58 Mbs but paying for 200 Mbs . Please advise. Thanks
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Bee 🍀💚 !!
(@celticghirl_bee) reported
@virginmedia Yes I've done numerous reboots. The WiFi is completely down and has been for at least 2 hours. The fact you're upping customers bills and your broadband is constantly down. Is not wise at all. Honestly this is a joke! Paying a fortune for use my mobile data at home. Unacceptable
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Fiona Duncan
(@fd_duncan) reported
@virginmedia Hello...can you help me. I'm having trouble contacting anyone. I would like to book an engineer to move my existing equipment as I'm moving my TV and virgin boxes to the other end of my room. I understand that there will be a charge for this.
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Aaron
(@hook2704) reported
@virginmedia I’ve been on hold for over an hour trying to get through as my internet is down on one of the most important business days for me. Can I please have some support!?!?