Virgin Media Outage Report in Eight Ash Green, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eight Ash Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eight Ash Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 17: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Eight Ash Green, Essex, England
The most recent Virgin Media outage reports came from the following cities: Braintree and Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Braintree |
Internet | |
| Colchester |
Internet | |
| Colchester |
TV | |
| Colchester |
TV | |
| Colchester |
TV | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Eight Ash Green, England
Latest outage, problems and issue reports in Eight Ash Green and nearby locations:
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.
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JJ_phoenix
(@jj_phoenix66) reported
from
Colchester, England
@virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
Terrible service keeping me waiting for an hour by @virginmedia
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia Please can you assist before I take this further @richardbranson as your customer care is certainly way off the mark. Kind regards Phil Cook
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Andy Quinton
(@QuintonAndy) reported
from
Sproughton, England
@virginmedia waited in all day...still waiting for delivery of my new box...which you’ve txt me 4 times to tell me it’s on its way...and your telephone staff told me 7 times.... totally over virgin atm, terrible service everytime!!!
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia I have had enough of your poor service 😡 talking to people who lie, can’t answer my questions so then hang up!! I have 3 mobile contacts with you my 2 daughters & my own, it’s a shocking service. All I want is the deal I signed up to 😤
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❤Gemma❤
(@CordenGemma) reported
from
Colchester, England
@virginmedia when will we have normal service again.
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia So what is happening I want to cancel my account
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia Had enough - paying for a service - not getting what I pay for & just getting know where fast!!!!
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Jimmy Regan
(@jimaxyn) reported
from
Colchester, England
@virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia just joined virgin got sim today already want to leave after poor customer service via text told I’m confused and want a manager to call or I will leave told to leave then
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@AlanWhitaker83 @virginmedia Terrible staff terrible service and not getting to cancel an accounting only opened today but due to poor customer service I want out!!! Told call back Saturday
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia The worst bit you get one letter on 6th Nov saying your case is being investigated & apologising for taking 8 weeks to sort, two days later the case is closed as I didn’t reply to a letter 4 weeks earlier I never received!!!!
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Conor Smith
(@conorsmith) reported
Virgin Media's Masked Singer latest reveal is the vet who put down your dog
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Tuhin Dasgupta 💙
(@Afxguru) reported
@virginmedia Internet came back but is up and down again - so many drop outs. What's going on.
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The man
(@nofksgiven81) reported
@juliabrennan5 @virginmedia Unfortunately no there isnt, and whatever fix date they give you they won’t keep to anyway, they are a ******* shambles, my fix date has been pushed back 3 times, due to be fixed tomorrow which is never gonna happen, they will apologise as always, that’s all they do
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Avatar7
(@Avatar777897645) reported
@virginmedia I’d be grateful if you can get the problem fixed asap please ? Leaving cable exposed is dangerous - children can come in contact or adult and May suffer significant harm
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The man
(@nofksgiven81) reported
@virginmedia @cnoah21 Stop ******* apologising and start fixing some ****, take a look at all the tweets on here, Virgin are a pile of **** who never fix anything, just apologise and make the same excuses over and over,
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≡xtr≡m≡pcuk 🔜 #i69 🤟
(@ExtremePCUK) reported
from
Hillingdon, England
@virginmedia ABSOLUTELY TERRIBLE SERVICE! I’ve worked with major computer and ISP’s over my time but by far Virgin Media is the worst! I pay £111 a month and not one person can help. Intermittent internet for a month but they say just wait another week it may be back on!
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The man
(@nofksgiven81) reported
@virginmedia @MoizSiawala All you ever do is push dates back further & further, and then expect a simple sorry to be good enough, well it isn’t, my new expected date of fix in my area is tomorrow, the 3rd date you have given, we already know it won’t be fixed tomorrow, it’s ok, you will say sorry after
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Rob
(@Rob77711) reported
@virginmedia Hi I really need help in getting my order resolved. I ordered broadband on 22nd November. For whatever reason I was not issued with a account number so I can not speak to anyone regarding this. I really need to find out what is happening
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Kevin Bell
(@clanfan_kev) reported
@virginmedia Friday, they advised the techinal team can help, but they had already told me to wait until i get a new appointment.
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Bee 🐝😌✨
(@beenotthere) reported
@O2 @virginmedia Can you message me regarding the free data to help those in need? I've been trying to get a code for myself and haven't been able to get one. Thanks.