Virgin Media Outage Report in Elmstead Market, Essex, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Elmstead Market, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Elmstead Market and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 07: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Elmstead Market, Essex, England
The most recent Virgin Media outage reports came from the following cities: Ipswich, Colchester and Clacton-on-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Internet | |
| Colchester |
TV | |
| Colchester |
TV | |
| Colchester |
TV | |
| Ipswich |
TV | |
| Ipswich |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Elmstead Market, England
Latest outage, problems and issue reports in Elmstead Market and nearby locations:
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia Amazing how you won’t sort out the problem with the account holder but you’ll speak to someone else about the account without the account holder’s permission!
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia Had enough - paying for a service - not getting what I pay for & just getting know where fast!!!!
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia The worst bit you get one letter on 6th Nov saying your case is being investigated & apologising for taking 8 weeks to sort, two days later the case is closed as I didn’t reply to a letter 4 weeks earlier I never received!!!!
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lauren schaefer
(@saharasplash) reported
from
Purdis Farm, England
Last time I try and get your attention, please can you help with the above @virginmedia as you've taken our money but not replying
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia I have had enough of your poor service 😡 talking to people who lie, can’t answer my questions so then hang up!! I have 3 mobile contacts with you my 2 daughters & my own, it’s a shocking service. All I want is the deal I signed up to 😤
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia Please can you assist before I take this further @richardbranson as your customer care is certainly way off the mark. Kind regards Phil Cook
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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liz de oliveira
(@lizdeoli) reported
from
Sudbury, England
@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Louise Whitson
(@louise_whitson) reported
@virginmedia @virginmedia why is it so difficult to get an engineer when I am paying for a service I am not receiving. Not a good way to treat new customer. Am I able to cancel full package with no penalty due to all my issues?
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Patcuk01
(@patcuk01) reported
@virginmedia appalling customer service 45 mins to get through then left on call with no indication of how long your agent would be getting support. Had to hang up at 59:59 to ensure I wasn’t in 19p per minute costs. Issue not resolved expect a DM to sort
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Umar Ansari
(@littlebrave78) reported
Your colleague from complaints called whilst I was on with tech support (after calling for days and in the queue for 1.5 hours) @virginmedia He promised to call back after 1pm, still waiting
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Lizzie_Bee🕷🏳️🌈🇪🇺🇬🇧🦄⚫️
(@meejahoar) reported
@virginmedia Hi is there any update, have you been able to resolve this issue for me?
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ChrisTMAS
(@ChrMarTho) reported
@SteyningCottage @virginmedia When they cut me off after an hour waiting, I had to scream into a pillow solid for 3 minutes. The worst customer service I’ve ever had to deal with.
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mark armitage
(@markarmitage) reported
@virginmedia Just the mobile TV app problem.
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Jamie Lustigman
(@jamielusty1) reported
@virginmedia I’ve been trying to get thru to you all week by phone & by the online messenger service about issues with my WiFi. No one answers the phone or responds via messenger
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Tunde
(@tundefaj) reported
@virginmedia My elderly mother, living alone has had her line down all week and we have tried everything to contact you; no joy. It is now urgent, please advise how we can switch to BT so that her safety is not compromised?
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🌈Thoughts Aloud!😷
(@lpz3) reported
@virginmedia You're glad I'm £15 down and our reception and yr 1 did zero phonic screening today. No Zoom with Skills advisor didn't happen, so potentially we might not get access to a grant we'd worked hard for for musical instruments in the future, because we couldn't show our work?
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Laura elliot
(@lauraelliot88) reported
@virginmedia No, I'm actually gettin someone from my telecommunications work 2 look into this as they seem to wanna help quicker, if that doesn't help I will be on looking for a refund or something cause this is diabolical, another day I'm having to go elsewhere 2 work instead of my own home