Virgin Media Outage Report in Elmstead Market, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Elmstead Market, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Elmstead Market and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Elmstead Market, Essex, England
The most recent Virgin Media outage reports came from the following cities: Ipswich and Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Internet | |
| Ipswich |
TV | |
| Colchester |
||
| Colchester |
Internet | |
| Colchester |
TV | |
| Ipswich |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Elmstead Market, England
Latest outage, problems and issue reports in Elmstead Market and nearby locations:
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❤Gemma❤
(@CordenGemma) reported
from
Colchester, England
@virginmedia when will we have normal service again.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@jasonkneen @virginmedia That page never seems to work for me.
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
@virginmedia suggest you get more technical support staff!! Second attempt to get support after being disconnect after an hours waiting in a queue😡
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia So what is happening I want to cancel my account
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia just joined virgin got sim today already want to leave after poor customer service via text told I’m confused and want a manager to call or I will leave told to leave then
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia Please can you assist before I take this further @richardbranson as your customer care is certainly way off the mark. Kind regards Phil Cook
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Got a notification that the service has been fix. It hasnt, I still have no wifi or tv. Earliest an engineer can come is Saturday 🙄
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kenny wilson
(@kennythekilt) reported
from
Colchester, England
@AlanWhitaker83 @virginmedia Terrible staff terrible service and not getting to cancel an accounting only opened today but due to poor customer service I want out!!! Told call back Saturday
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia I’ve done that. Think you just need to find and engineer that can fix it now.
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Julian Joyce
(@starbuck2003) reported
from
Elmstead Market, England
@virginmedia Hi i moved house on the 13th Dec and i contacted virginmedia that i would like to close my account. I have yet to have a final bill from yourselves and i had to cancel the direct debit as this would have gone out tomorrow for the full amount!
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Mark Hayton
(@Da_Hayts) reported
from
Colchester, England
Terrible service keeping me waiting for an hour by @virginmedia
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia Hi would it be possible for someone from your customer care based in the uk to phone me please.
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia trying to find your TV only plans on your website is a nightmare. Can’t do anything on your slow clunky mobile website.
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Michael Gaga-Hale
(@MichaelGagaHale) reported
from
Colchester, England
@virginmedia Now its 1600 tomorrow. Pathetic really, no explication for the fault or reason for delaying fix time.
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JJ_phoenix
(@jj_phoenix66) reported
from
Colchester, England
@virginmedia We turned everything off overnight & service had resumed this morning.checked yr svs system last night & there were reported failures in colchester & around the UK.Having been a prior customer o f20 years, whenever it rains then sunny, you always have issues!
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Chris Green
(@Greenking66) reported
from
Colchester, England
@virginmedia I done the scan and the signal upstairs is weak and very very slow😕
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia The worst bit you get one letter on 6th Nov saying your case is being investigated & apologising for taking 8 weeks to sort, two days later the case is closed as I didn’t reply to a letter 4 weeks earlier I never received!!!!
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Jimmy Regan
(@jimaxyn) reported
from
Colchester, England
@virginmedia I spoke to the team, they will arrange a repayment, my issue is that when you want the money, even if it's on the wrong day, you get it instantly, when I demand a refund it's 4-5 business days and that means I incur charges due to your mistake
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia I have had enough of your poor service 😡 talking to people who lie, can’t answer my questions so then hang up!! I have 3 mobile contacts with you my 2 daughters & my own, it’s a shocking service. All I want is the deal I signed up to 😤
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Philip Andrew Cook
(@philipcook1974) reported
from
Layer-de-la-Haye, England
@virginmedia Had enough - paying for a service - not getting what I pay for & just getting know where fast!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tracy Mullen
(@tracy_m21) reported
@virginmedia Virgin media lost a customer because they didn’t bother getting back to me & I couldn’t get through on the phone either.
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Edward swift
(@Ed_Swift) reported
@virginmedia No, as anytime I raise a complaint, your company ignore it until I chase and chase. Your 28 days came and went so maybe I should just cancel my direct debit as it’s an I correct billing complaint?
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J BavSlim
(@arbvor) reported
I’ve never in my life complained to customer service cause I’ve worked in customer service roles myself, so I understand the frustration, but Virgin Media really ruins it for you and gets you mad
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Anna Andrews
(@AnnaAnd91930977) reported
@rebekahford @virginmedia We've got the same problem and updates like this are completely meaningless. Sort it out. I've been told my office isn't going back until 2022 so we now have no reason not to cancel. Outage after outage.
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thesiew
(@thesiew1) reported
@virginmedia was thinking of leaving, spoke to retentions team, agreed to stay for 18 months. The idiot on the retentions team disconnected my broadband by mistake. No service for hours now. Virgin can’t reconnect me! Virgin systems need looking at 😡😡
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Lauren
(@laaaaul) reported
@virginmedia Which option do you recommend I speak to? Because no one would help me when I have called?
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Lauren
(@laaaaul) reported
@virginmedia Yes... I alreay know that. But don't you see the issue that you sold me something that I can't use? Why sell it to me if you can't do it?
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Call me by my name
(@yoseboy) reported
@virginmedia still no internet in SW9! You’re over promising and your customer service is appalling. No internet since yesterday afternoon!
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James
(@jibhibcrm) reported
@virginmedia So I’m just left here hoping and praying you’ll find the source? What steps have already been taken to identify the issue? I’ve not seen anyone attend any addresses nor the cabinet on my street. Have you tried working with customers to find the source of the issue? 1/2
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Rory Skinner
(@RorySkinner11) reported
@virginmedia whats a complaint going to do? wheres your redundancy measure to ensure we stay connected? why dont you have back up to another provider you can route us to. so we the customers don't suffer? think how many dont have £100 a day to pay for their hotspot?