Virgin Media Outage Report in Saffron Walden, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saffron Walden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saffron Walden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Saffron Walden, Essex, England
The most recent Virgin Media outage reports came from the following cities: Cambridge and Great Dunmow.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Total Blackout | |
| Great Dunmow |
||
| Cambridge |
TV | |
| Cambridge |
Internet | |
| Cambridge |
Wi-fi | |
| Cambridge |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saffron Walden, England
Latest outage, problems and issue reports in Saffron Walden and nearby locations:
-
Rohan Ataa
(@RohanAtaa) reported
from
Great Notley, England
@virginmedia @deantorris Why you guys don't have call back service?
-
James Denton (pen)
(@Denton_james) reported
from
Whaddon, England
@COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time
-
Simon Trimnell
(@STrimnell) reported
from
Saffron Walden, England
What is wrong with #virginmedia again tonight wifi slow and signal terrible been like it all week diet it out @virginmedia #virginmediadown
-
SfH
(@simonfromharlow) reported
from
Bishop's Stortford, England
@ChrisOnTheBus @virginmedia *sigh* I’m not a customer and have never used them. I install things for clients.
-
Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia Hi there. Whenever we go to the iPlayer app it crashes the whole Virgin system which has to be turned off and on again. Been like that for 24 hours. Can you help please?
-
Alan Bellingham
(@bellinghman) reported
from
Royston, England
Dear @virginmedia - your web page doesn't think that your services are available on my postcode. Should I cancel my account? I was hoping to change my package
-
Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Stansted Mountfitchet, England
@virginmedia I have received a virtual engineer call this morning. Apparently there is an issue in the area. There is no notification on the app to say this though.
-
Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia My Internet has cut out twice this morning for a few mins. I am in Bishop’s Stortford, Herts. Are you having problems in this area?
-
Chloe Hipwood
(@clowee) reported
from
Haverhill, England
Fancy doing anything about shockingly slow broadband speeds in some rural Tier 4 areas? Video chat for elderly residents in these areas during Christmas should be a given not a luck. @bt_uk @virginmedia @SkyUK . #loneliness #tier4 #christmascancelled
-
James
(@jharm91) reported
from
Haverhill, England
@skirglepips @gayxchange04 @virginmedia @CherylHoleQueen It’s probably good to know that the xfactor is so produced that the good and the bad singers are often head hunted and told what to sing for good tv
-
rob price
(@robandvic) reported
from
Bishop's Stortford, England
@Virgin internet is absolutely shocking and their customer support is even worse #VirginMedia #Disgraceful #customerservice
-
Claire Dyer ⚯͛ ⁷
(@cdyer98) reported
from
Great Shelford, England
@virginmedia internet down in cb22 . system checker says nothing is wrong and fiancé is fast asleep (and knows all the passwords) so can’t get through to report the issue- usual 12.30 drop (5mins ish) happened and then it cut off completely at 4.20am
-
Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Stansted Mountfitchet, England
@virginmedia That I still need to have an engineer attend. I keep getting mixed messages! Had to book one for next Saturday. Potentially that could be 2 weeks without a full service
-
Matt Jolly
(@MattJ0lly) reported
from
Bishop's Stortford, England
@virginmedia Having difficulty trying to log on to my neighbours Virgin Mobile Account as she’s finding it impossible to log on. Would appreciate some assistance and help. Thank you!
-
Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia Think the menu options are slightly different on the 360 software but I found network diagnostics and signal quality is “Good” and connection speed is “high”. Does that help?
-
Nick Smith
(@SmithS4dtpt98nv) reported
from
Sawston, England
@virginmedia I’ve tried to make a complaint about pay per view for the boxing last night. Unable to via web site. Can I except a refund for the poor service
-
Paul Gull
(@pgull1975) reported
from
Saffron Walden, England
@virginmedia I’ve spoken to someone who had previously chased this for me and he is still waiting on confirmation of change to residential property. He did say that once confirmed there could be another two weeks before installation. Will I be compensated for lack of service?
-
Andi(Pearcey)Pearce
(@ADPearcey) reported
from
Bishop's Stortford, England
Any chance after 4 hours u can fix the WiFi in bishops Stortford @virginmedia you morons
-
Samuel Coverdale
(@SamuelCoverdale) reported
from
Great Shelford, England
@virginmedia can you have someone look at CNBC 613, seems to have a problem with the ticker. (Also, when can we get cnbc and cnn in HD).
-
Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia 6pm tonight. The service is coming in and out this morning which is very frustrating while working.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Hela Shamash
(@HelaShamash) reported
@virginmedia just be honest with us when your services will be fixed so that we can organise our lives - your stupid report page has claimed it would be fixed by yesterday afternoon, then evening, then this morning, now this pm. I don't believe anything you say anymore.
-
Son Goku
(@NotMyName92) reported
@virginmedia broadband absolutely shocking, website doesn’t properly work and their phone team are of no help either. Just trying to get some work done 😒
-
Michaela B
(@macneill1967) reported
@virginmedia Surprised to receive new package details today telling me I don’t need to sign a new contract, been on hold for over 30 minutes to discuss this as I want to cancel???
-
Rachael Pickford
(@RachaelPickford) reported
@virginmedia I’m comparing that with BT who sent a service engineer round to fix a problem at my daughter’s place which she hadn’t noticed because she was so used to the lousy service here, despite it costing over twice as much
-
Niall
(@niallperks) reported
@virginmedia Your online chat never works, I can't make any useful changes online and you just hung up on me after waiting an hour an hold. Sort your **** out, why do you make this so ******* hard
-
#1
(@ShotgunLee) reported
@virginmedia They keep telling me there’s a fault in my area and that an engineers on it as well as extending the time it’ll take to fix the problem. Hard to believe since it’s been a month to rectify the issue and I’ve not seen a single engineer in the area.
-
Emma Carpenter
(@emski350) reported
@virginmedia They are useless they just want to try and sell me another package … I Want to leave - they just go round in circles repeating themselves - I’m on here wattsapp and holding on the phone again just try to get through - no luck - nearly 6 hours!!!!! **** COMPANY
-
Gary
(@Gazabell) reported
Terrible customer service from @virginmedia - waited 30mins for somebody to answer the call and when I did the operative didn’t know what they were doing and cut me off! No wonder I’m cancelling my account if that’s the level of customer service.
-
harlawlass
(@harlawlass) reported
@virginmedia Could you just change it to engineer install instead as they are obviously having issues. Or could we pick up from a store instead? Having to work off mobile data isn’t helpful
-
Kate87
(@WoodElle) reported
@virginmedia how do I get in touch about cancelling my broadband? Without having to call, do you have a chat service?