Virgin Media Outage Report in Whaddon, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whaddon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whaddon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 22: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Whaddon, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Saint Neots, Cambridge, Biggleswade, Saffron Walden, Hitchin and Great Shelford.
| City | Problem Type | Report Time |
|---|---|---|
 Letchworth Garden City |
Internet | |
| Saint Neots |
Phone | |
| Letchworth Garden City |
Wi-fi | |
| Cambridge |
Total Blackout | |
| Cambridge |
Internet | |
| Cambridge |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whaddon, England
Latest outage, problems and issue reports in Whaddon and nearby locations:
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CMcC
(@scotinhitchin) reported
from
Hitchin, England
@virginmedia Your messaging service is a bit of a joke isn’t it. Round and round in circles repeating myself as you never have a full conversation with the same person #badcustomerservice
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Kimberley Barnard
(@Kimberley88) reported
from
Papworth Everard, England
@virginmedia Thanks rung them got no answers but mostly that it sounds like no one is coming and then got hung up on. This sounds like the beginning of us not having the greatest service afterall
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.
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Andrew Maynard
(@Andrewocd) reported
from
Eltisley, England
@JustisMatt @virginmedia @SkyUK You can get out easily. They haven’t performed their side of the contract so they have broken it .
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Colin Bower
(@bowercolin) reported
from
Eaton Socon, England
@virginmedia less than 3 minutes to answer a sales call, then in excess of 20minutes (3 times) when there’s a sniff of leaving. Bye bye 👋 to a 20yr customer.
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia None of this answers the question of what happens when your service goes down.
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Steve Durrant
(@SteveDurrant10) reported
from
Royston, England
@virginmedia That’s fine to say but every month I have issues
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Maz
(@Mazeda_B) reported
from
Royston, England
@virginmedia Funny enough that’s the same thing two individuals told me over the phone and made me explain the issue multiple times! @virginmedia clearly don’t value existing customers.
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Mark
(@NormskinutsMark) reported
from
Hitchin, England
@virginmedia Gave up on the message service and rang you. WiFi signal keeps dropping even when in same room as the router. No signal upstairs. Virgin booster installed. Box was tested and found a fault. Reset. Will keep an eye.upgraded faster speed paying a lot expect better
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ѕρє¢ιαℓ к ( ˘ ³˘)♥
(@itskatielclark) reported
from
Langford, England
Hey @virginmedia I’ve been trying so hard to cancel my contract with you. Please just let me go so I can transfer my number to @VOXI_UK thanks 😂😂👏🏼
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Kimberley Barnard
(@Kimberley88) reported
from
Papworth Everard, England
@virginmedia I was meant to have my virgin media installed back on the 23rd and it didn't happen due to a wayleave. Was told to leave it with you guys and you'd let me know. Its now the 4th October and still no communication from you at all. Very poor service.
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Anne Buckland
(@AnneHBuckland) reported
from
Letchworth Garden City, England
@virginmedia We did this, then spent an hour on the phone to your customer services, to be landed in a worse place than when we started, and told they couldn’t help :-(. When we tried to log a complaint, the complaint form errored and told us to call #frustrating #shoddyservice
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.
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Fred McBreen
(@FredMcBreen) reported
from
Hitchin, England
Just wasted half an hour of my life on a call to @virginmedia support. WiFi not working and after a very long call I was asked to call back again to fix. No thanks. Time for a beer
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fergal
(@fergal_rarkey) reported
from
Hitchin, England
@virginmedia hi, I’d really like to enjoy all the amazing things you tweet about, however, I have to reset my hub twice a day to get 20mbps whilst Iam paying for 200. I’ve told my my kids I’d sort it but I have absolutely no idea how. Please help
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Trussells butchers
(@TrussellsB) reported
from
Hitchin, England
Had the worst experience from @virginmedia business cut off my phone and broadband without notice and I have never missed a payment
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Dicko
(@MDQPR) reported
from
Letchworth Garden City, England
@virginmedia No problems listed. I have just not been given my new channels, or internet speed ordered. Engineer let me finish the new box install.🙄
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia Nope done your test. No good so I’m without any service til an engineer can attend.
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Mark
(@NormskinutsMark) reported
from
Hitchin, England
@virginmedia existing customer with you for quite a few years paying £139. Same deal Black Friday being offered only £79 wtf. You are shafting loyal customers
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Ryan West
(@NinRyan) reported
from
Letchworth Garden City, England
@virginmedia my WiFi has been shit all week and has been completely down since at least 2pm today. Help me
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sue Mills
(@Jesshillcakes) reported
@virginmedia Your first available visit should be today! Very disappointing we are new customers and we won’t be staying with this kind of service.
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Suleman Haq
(@haq_suleman) reported
@virginmedia @VirginMediaCorp Over the past 2-3 weeks the stability of the Hub 3 broadband has been atrocious. It is dropping out every day atm, even if I use an ethernet cable, please do something about it! 🤬 #broadband #200MB
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Caroline King
(@carolineking76) reported
@virginmedia This generic text reply is not helpful, get people out to fix this, the whole streets off, and has been for days!!! There should be many virgin vans on my street! There isn’t! How do I claim compensation? Who’s paying for all the data I’ve had to buy? 🤬
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Mike Whitnall 💙
(@MikeWhitnall) reported
@virginmedia hi i cant log in to my virgin media account and i everytime i press forgot username it says this part of the site is broken? Im waiting for wifi extenders my engineer ordered can you follow up it it waw 2 weeks ago
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King Kas ☥🇨🇩🌱
(@KingKas04) reported
@virginmedia doesn't even let you speak to representatives no more... Robot telling the network issue will be fixed by 12.45 kmt. How do I get my work done?
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Caroline King
(@carolineking76) reported
@virginmedia Please explain how I have to work from home, Boris says so! pay my virgin bill, not get service for best part of a working week, have to buy extra data because virgins broken. And I’m the one left out of pocket??? With an angry boss, if this was business WiFi you would sort this
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Conor Wisson
(@conor_wisson) reported
@virginmedia green flashing arrows again.. wifi been down all day thought it would sort itself out whilst I was working but it hasn’t.
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Aamir Zaffar
(@AamirZaffar) reported
@virginmedia Hi looking to chase up a call I made last week about my landline being down due to the cables being damaged outside. They said they were gonna do tests for 72 hours and get back to me, even though I mentioned the cables outside are damaged due to being exposed.
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anomaMod - IT Engineer, Home Worker
(@LinkOps) reported
@virginmedia can someone lookup the definition of "intermittent" and realise your terminology choice is fundamentally incorrect. A full outage of 16 hours is not intermittent by anyone's standards. Any idea when you might decide to grace me with the services I pay for?
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Phil 🐻
(@TaeyeonTwiceV2) reported
Virgin Media is so ****!