Virgin Media Outage Report in Whaddon, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whaddon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whaddon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 01: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Whaddon, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Hitchin, Letchworth Garden City and Biggleswade.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Total Blackout | |
| Hitchin |
TV | |
| Letchworth Garden City |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whaddon, England
Latest outage, problems and issue reports in Whaddon and nearby locations:
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Mark
(@NormskinutsMark) reported
from
Hitchin, England
@virginmedia existing customer with you for quite a few years paying £139. Same deal Black Friday being offered only £79 wtf. You are shafting loyal customers
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Ryan West
(@NinRyan) reported
from
Letchworth Garden City, England
@virginmedia my WiFi has been shit all week and has been completely down since at least 2pm today. Help me
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ѕρє¢ιαℓ к ( ˘ ³˘)♥
(@itskatielclark) reported
from
Langford, England
Hey @virginmedia I’ve been trying so hard to cancel my contract with you. Please just let me go so I can transfer my number to @VOXI_UK thanks 😂😂👏🏼
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Trussells butchers
(@TrussellsB) reported
from
Hitchin, England
Had the worst experience from @virginmedia business cut off my phone and broadband without notice and I have never missed a payment
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Lord Matthew Crawley
(@kendellcrawley) reported
from
Saffron Walden, England
@virginmedia I don't think I reached out to you. Just annoyed about how you treat loyal customers
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Mark
(@NormskinutsMark) reported
from
Hitchin, England
@virginmedia Gave up on the message service and rang you. WiFi signal keeps dropping even when in same room as the router. No signal upstairs. Virgin booster installed. Box was tested and found a fault. Reset. Will keep an eye.upgraded faster speed paying a lot expect better
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Steve Durrant
(@SteveDurrant10) reported
from
Royston, England
@virginmedia That’s fine to say but every month I have issues
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia None of this answers the question of what happens when your service goes down.
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Fred McBreen
(@FredMcBreen) reported
from
Hitchin, England
Just wasted half an hour of my life on a call to @virginmedia support. WiFi not working and after a very long call I was asked to call back again to fix. No thanks. Time for a beer
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Rhiannon Lewis
(@RLewisTeacher) reported
from
Hinxton, England
@samcharters @virginmedia Their as bad as BT clearly!!!!
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia Nope done your test. No good so I’m without any service til an engineer can attend.
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Maz
(@Mazeda_B) reported
from
Royston, England
@virginmedia Funny enough that’s the same thing two individuals told me over the phone and made me explain the issue multiple times! @virginmedia clearly don’t value existing customers.
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Kimberley Barnard
(@Kimberley88) reported
from
Papworth Everard, England
@virginmedia Thanks rung them got no answers but mostly that it sounds like no one is coming and then got hung up on. This sounds like the beginning of us not having the greatest service afterall
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fergal
(@fergal_rarkey) reported
from
Hitchin, England
@virginmedia hi, I’d really like to enjoy all the amazing things you tweet about, however, I have to reset my hub twice a day to get 20mbps whilst Iam paying for 200. I’ve told my my kids I’d sort it but I have absolutely no idea how. Please help
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CMcC
(@scotinhitchin) reported
from
Hitchin, England
@virginmedia Your messaging service is a bit of a joke isn’t it. Round and round in circles repeating myself as you never have a full conversation with the same person #badcustomerservice
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Kimberley Barnard
(@Kimberley88) reported
from
Papworth Everard, England
@virginmedia I was meant to have my virgin media installed back on the 23rd and it didn't happen due to a wayleave. Was told to leave it with you guys and you'd let me know. Its now the 4th October and still no communication from you at all. Very poor service.
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.
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Dicko
(@MDQPR) reported
from
Letchworth Garden City, England
@virginmedia No problems listed. I have just not been given my new channels, or internet speed ordered. Engineer let me finish the new box install.🙄
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Andrew Maynard
(@Andrewocd) reported
from
Eltisley, England
@JustisMatt @virginmedia @SkyUK You can get out easily. They haven’t performed their side of the contract so they have broken it .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charles Hadji
(@charleshadji) reported
@virginmedia And Kavita has tried to raise a complaint and she told me “the complaint tool is not working and I cannot raise a complaint on your behalf” and then disconnected the call when I asked why. Great service 👍
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michelle kulpa
(@KulpaMichelle) reported
@virginmedia Just to advise BT did fix it, thanks 👍
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Delta Blue
(@Delta_Blue1) reported
@virginmedia Hub located by your engineers, new build so thin walls. I ran your scanner app, it says I need a booster. Apart from the link saying it’s not even possible to get hold of one, why should your customers pay £5 a month extra for poor WiFi signals?
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DJ Unreal
(@DJ_Unreal) reported
@virginmedia Will do! I've just run another test set and it's still terrible, so I'll keep an eye on it and let you know if things improve. I was considering upgrading to a faster connection at some point but right now I'm not sure this would help (and my M350 should be adequate anyway)!
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Gavin Bowen
(@gavin_bowen) reported
Here's a tip. If ever you need customer services with @virginmedia #VirginMedia tread carefully & take a big stick!...just lost an hour of my life in an argument over £64.50 they were trying to bill me for when I changed to Sky in January....incompetent! STEER CLEAR! IDIOTS!
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Sarah-Jane O'Brien
(@sjobrien86) reported
@virginmedia Well I know that but it’s disappointing that we have been let down by you but are unable to leave your service without paying a charge. We were told it could take up to three days to reconnect.
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Dr Clarissa Giebel 🇪🇺
(@ClarissaGiebel) reported
@virginmedia Yes, ever since I've had the internet since March. It's wireless and I even have a booster, but I never get through your call service either
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♨
(@peterstirrup) reported
@virginmedia I’ve checked it. Service isn’t down in our area
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Charles Hadji
(@charleshadji) reported
@virginmedia Nobody called me back, the issue remains. I spoke today with Preeti who promised a manager call back (didn’t happen), Katie and Kavita (the rudest person in the world). Nobody can tell me if a technician checked your network as instructed by James earlier this week. Please advise
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Rob Burns
(@robpburns1965) reported
@virginmedia I have been overcharged by more than £180 and getting nowhere - the access to @virginmedia via phone is just awful. I request a refund, not a credit on my account, are you able to help John?