Virgin Media Outage Report in Whaddon, Cambridgeshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Whaddon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whaddon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Whaddon, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Henlow, Biggleswade, Saffron Walden, and Biggleswade.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge
|
Wi-fi | 9 days ago |
|
Henlow
|
Wi-fi | 9 days ago |
|
Biggleswade
|
Wi-fi | 14 days ago |
|
Cambridge
|
Internet | 15 days ago |
|
Cambridge
|
Internet | 16 days ago |
|
Biggleswade
|
Wi-fi | 18 days ago |
Community Discussion
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Virgin Media Issues Reports Near Whaddon, England
Latest outage, problems and issue reports in Whaddon and nearby locations:
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Munty (@Liam_safe_hands) reported from Bar Hill, England@virginmedia Do you think this is exceptable?? No TV or Internet for the whole day. The fix time keeps getting pushed back too. Never had any of these problems with @SkyUK
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia So @virginmedia my contract has finally been resolved. 3 hours of phone calls in 24-hrs (including phone being cut off 3 times) 6 hours of WhatsApp Failure to honour contract offers. Shambles of a company. Worst customer service I’ve ever experienced. #virginmedia #fail
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Munty (@Liam_safe_hands) reported from Bar Hill, England@virginmedia Back up and running, but not happy with the service
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia And to re-emphasise what I’ve said countless times before; you’re wasting peoples time, because you don’t tell them that it is your router that causes most of the problems. Can’t believe @Ofcom allow this.
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia It’s coming up to 3 hours wait on WhatsApp on TOP of 3 hours of phone calls. Do your teams compete for the worst service levels @virginmedia ?
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia @Ofcom - can you help with this situation? As you monitor, telecoms companies; Do you think 3-hours worth of phone calls, being cut off 3 times and 80 minutes on WhatsApp (and counting) is good enough service from @virginmedia just to renew a contract ? #virginmedia
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Munty (@Liam_safe_hands) reported from Bar Hill, England@virginmedia Internet down again?!?! Dial up was more reliable then your supposed super fast broadband. Waste of money
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia None. Last three phone calls were cut off. I don’t really want to phone again, spend 20 minutes only to be cut off again. Can you help ?
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Munty (@Liam_safe_hands) reported from Bar Hill, England@virginmedia I have no WiFi or TV service. What am I paying for?!?!
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia Sorry but the old ‘we don’t have email addresses’ doesn’t work. Everyone does. It’s just company policy not to hand them out. The key issue is that with this level of service, someone should say ‘leave it with us, we’ll look into it and someone will get back to you’ 1/2
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John Aitken (@johnait72020789) reported from Stotfold, England@virginmedia Hi virgin just rang the phone number you have gave us to call but we went through using the key pad and then all you said was we will send a text message with way to fix which don’t work.
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John Aitken (@johnait72020789) reported from Stotfold, England@virginmedia Hi I’ve tried using the link you sent to fix our problem but it keeps just turn off and restarting itself. It happens whether we watch live tv or recorded programmes.
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John Aitken (@johnait72020789) reported from Stotfold, England@virginmedia Hi yes I’ve check all cables are in correct and I’ve turn off from socket and removed plug then put back the plug after 30 seconds but it didn’t help it still turn itself off twice after doing it.
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia So @virginmedia what do I do when your phone team tells me they can’t do anything and it’s down to the WhatsApp team who don’t do anything ? What is the next turn? I have a contract offer I want to accept but can’t ?
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@StephenD1402 @virginmedia It’s the router Steve. The free Virgin router is the problem. Buy a new router from someone like Asus and turn the Virgin one to Modem mode. Should solve most problems.
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Munty (@Liam_safe_hands) reported from Bar Hill, England@virginmedia Just took me to the service checker again
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Munty (@Liam_safe_hands) reported from Bar Hill, EnglandCant watch the game becomes my ******* WiFi is still down @virginmedia absolutely rubbish service
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia Totally shocking service from your team today. Nearly 2 hours of calls. Cut off; not being put through to disconnections and effectively being called a liar. Interested @virginmedia ? @MartinSLewis one for you
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia Not ‘sorry hit you’ll need to get into another queue for hours and hours because it’s another team and we can’t help you’ That is not how to treat customers. In any business. Someone needs to take ownership of a situation. Truly terrible customer service. #virginmedia
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia I don’t have a problem with mine. I changed it to a different router a couple of years and all of the problems that everybody experiences; such as dropping Wi-Fi disappeared.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Helen Peers (was Partridge) (@Hpsaucy515) reported@O2 I’m actually with @virginmedia mobile but since they joined with you our data service is rubbish.. we used to use data more than WiFi as that was how good it was.. but not anymore x
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Schnuupi (@SerSchnuupi) reported@virginmedia my Internet is down. My hub is telling me to visit the virgin media app but the app is not working and I cannot access any of my account information.
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Steven Edis (@SteveEdis) reportedOh no @virginmedia yet again I have no internet and you're letting me down. For the umpteenth time this year. People, don't sign up to @virginmedia the reliability of the service is truly awful
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John Waterworth (@jwaterworth) reported@virginmedia Our remote is broken. I’ve been trying to order a new one since last week, but your website just shows a “something’s broken, come back later” page. Can you help?
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Paul Hoskins (@PaulHos93404413) reported@virginmedia 7th March which is now far too late. No other response from any media (email, phone, website). @virginmedia if this is how new customers are treated…..?? I don’t want to be a customer of such poor service.
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Juleseypoo (@Juleseypoo) reported@virginmedia My landline doesn't seem to be working & I'm not prepared to call on my mobile & pay the charges. I think you contacting me is the least you could do after such poor service! You should also be talking to the agent!!
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Margy (@ManikhamSharon) reported@virginmedia There is text and email but right now I want to speak to a human not a text or an email! Another part of virgin that is missing for customers. I would of been completely understanding if there was issues on Friday due to weather not today!
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Rosie Lethbridge (@Rosieleth32) reported.@virginmedia any chance you'll ever show up and setup our broadband? Date been pushed back 3 times now and we're working from home. Each customer service rep states different things and no engineer in sight...
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Margy (@ManikhamSharon) reportedI don't understand why customers cannot be sent an email or text when there will be issues with @virginmedia services We are paying for a service and have chosen to use Virgin as loyal customers we deserve better! How about Virgin updates it's systems for for issues like that?
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Lucy Humphrey (@LucyKHumphrey) reportedJust had a call from a scammer saying that are calling from @virginmedia, apparently they know my router is playing up and internet service is inconsistent. Can’t imagine why they would think that!