Virgin Media outages and service status in Royston, England
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Royston, including 1 direct report.
- The most common problems reported in this area mention TV, Internet, and Total Blackout.
- The most recent signal from this area was received May 30, 4:38 PM GMT+1.
- TV (67%)
- Internet (19%)
- Total Blackout (5%)
- Wi-fi (5%)
- E-mail (2%)
- Phone (2%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Royston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Royston, England
The most recent Virgin Media outage reports came from the following cities: Saffron Walden, Henlow, Saint Neots, Hitchin, Cambridge, Stevenage, and Letchworth Garden City.
| City | Problem Type | Report Time |
|---|---|---|
 Saffron Walden
|
Total Blackout | 2 hours ago |
|
Henlow
|
Internet | 3 days ago |
|
Saint Neots
|
Internet | 3 days ago |
|
Hitchin
|
Internet | 5 days ago |
|
Hitchin
|
Internet | 7 days ago |
Nearby cities with recent reports
1 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Royston, England
Latest outage, problems and issue reports in Royston and nearby locations:
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia And to re-emphasise what I’ve said countless times before; you’re wasting peoples time, because you don’t tell them that it is your router that causes most of the problems. Can’t believe @Ofcom allow this.
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gary jackets (@garyjackets) reported from Biggleswade, EnglandWell done @virginmedia 2 yes 2 hours on hold to cancel my account and YOU put the phone down on me !
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Mike Desborough (@mjdes) reported from Stevenage District, England@virginmedia any chance of a useful update on service in SG1. Got no internet or TV. Status hasn’t been updated yet apparently an engineer has been working on it for over an Hour.
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Lord Mark aka Teddys Grumps (@youngy2mark) reported from Saffron Walden, England@virginmedia To be honest don't give them much chance to say to much.....I ask what the issue is and the phone goes dead
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Andy Jeffries (@andyjeffries) reported from Stevenage District, EnglandBetter get your refund chequebook out tomorrow @virginmedia ! #ufc257 PPV down!!!
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Robbosanj (@RobboSanj) reported from Stevenage District, England@virginmedia phoned 2 weeks ago because the WiFi signal is virtually non existent. Recorded levels as requested, phoned back tonight, put on hold for 1hr then cut off. However fully expect to get the 26th sales call of the month tomorrow - funny that.
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Craig (@Jagercraig) reported from Saint Neots, England@virginmedia I’m not free from my awful contract with @VodafoneUK until 13/12/21, I’ve changed delivery date to be 11/12/21, but there’s nothing to say my contract will start then, can you help?
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Craig (@Jagercraig) reported from Saint Neots, England@virginmedia Ok I’ve ordered, but didn’t see the option to change delivery date, can you help?
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Greg Stewart (@gregstewart) reported from Hitchin, England@virginmedia New customer . You were prompt with billing for 2 months ‘service’ immediately. Now it has stopped. Cannot access VM phone apps, nor login on web, reset password, get answers online, or phone or chat. Please contact me to cancel. (23 May 2020 , 12:20)
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Angell812 (@Angell8121) reported from Stevenage District, England@virginmedia I would of preferred to stay but your advisor was not helpful at all and wasn’t interested in keeping me as a customer. I guess we will see if someone rings or not.
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Sian Milner (@sianhelena_m) reported from Hitchin, England@virginmedia Is anyone actually reading my tweets… I’ve called 10+ times and no one seems able to help!? Apparently no one here can either…
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Lisa 🏴🇬🇧🐶⚽️🍺 (@loobylou470) reported from Stevenage District, England@virginmedia The box is knackered, it's flashing lights, going between the welcome screen a strange black screen with white box and arrow (?) and then off again. I've contacted support and an engineer is coming out on Thursday
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Danny Tsang (@DannyTsang) reported from Stevenage District, England@Ofcom Thanks. I wasn't able to find anything on @virginmedia site for requesting compensation so I have raised a complaint instead.
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Hollie O'Connor (@Holliejoanne23) reported from Stevenage District, EnglandHi @virginmedia I’ve just been on hold for an hour as I need to speak to you on behalf of my Nan who have recently been widowed. Your colleague has just hung up on me mid-conversation. Can somebody call me back please as a matter of urgency, she is a vulnerable customer.
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tim (@Claydon8Tim) reported from Hitchin, England@virginmedia I have been forced to work from home and work internationally. For the past 48hrs your WiFi has been down in Hertfordshire. Completely. Have been unable to work and have thus lost money. Get a costumer service that works or I will take my business elsewhere
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia @Ofcom - can you help with this situation? As you monitor, telecoms companies; Do you think 3-hours worth of phone calls, being cut off 3 times and 80 minutes on WhatsApp (and counting) is good enough service from @virginmedia just to renew a contract ? #virginmedia
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Jo Buxton (@JEM1429) reported from Biggleswade, England@virginmedia @virginmedia My husband adjusted our VM package to include an extra V6 box in a bedroom. Engineer booked in 6 weeks ago. Turned up last week without the box. He said he'd call back 3 days later to install. He didn't turn up. We've phoned your customer services over
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Martin Sloan (@MrMartinSloan) reported from Stevenage District, England@virginmedia when’s your messaging service back available. I’m waiting to find out how I can end my contract? because it’s become so expensive but can’t get through on the phone and now can’t even use the messenger service
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@StephenD1402 @virginmedia It’s the router Steve. The free Virgin router is the problem. Buy a new router from someone like Asus and turn the Virgin one to Modem mode. Should solve most problems.
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Grumpy garage man ! (@RustyOldBanger) reported from Sandy, England@kosind Virgin media area a shower of shite. Customer service means nothing to them unless you are new 😞
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Omur Yeginsu (@futureminds) reported@TezzaBelle88 @virginmedia Hi, I have frequent problems with @virginmedia I am hoping to do same . They are very difficult and outdated with their services .
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john campbell (@John_M_Campbell) reported@virginmedia any idea why you cancelled my subscription last night at midnight when I renewed my contract a fortnight ago? Terrible service here, get it sorted!
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Mark Sutherland * (@markenello) reported@BrianNicholso16 @virginmedia Their customer service is appalling, I've told them i am leaving and the date, which is my contract end date so they have sent me a bill for beyond that on out of contract fees
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GB Food Finder (@britfoodfinder) reported@LivThms @virginmedia That’s terrible. I find it quite unbelievable that @virginmedia will not accept this is a widespread problem and are not even admitting so, let alone try to resolve it for us all. How can we be expected to remain customers without the means to access our accounts?
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GB Food Finder (@britfoodfinder) reported@virginmedia I have message you @virginmedia Looked at the amount of posts to you on this exact issue, it is obviously an ongoing for many of your customers. Please resolve for all? I am regretting now signing up for another 24 months contract. O2 was always seamless
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Rob Dew (@RobDew8) reported@virginmedia My virgin broadband has been down since Sunday 24/05….had engineers booked yesterday and today, but no one turned up ! Apparently this is a wider issue but tbh I have no idea what’s going on.shambolic customer service. Looking to leave them asap
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Pete 😷 #COVIDisAirborne (@PeteUK7) reported@nathanial332 @virginmedia I obviously don't think that. This isn't about me - it's about their systems being woeful. An email from me and nothing changes. They can sweep it away and continue this terrible service. Feedback from hundreds and they might just take it seriously enough to see where there systems could be improved.
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David Gerrish (@DavidGerrish) reportedMisleading email @virginmedia saying I can watch Champions League Final for free. Seems I can’t. Now my son is in tears and he thinks I’m a terrible Dad.
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Melina Kakoulidis (@MelinaKakoulid7) reported@virginmedia Can customer services agents @virginmedia be more human and less computers please? The customer services agents needs to listen on what is being said. The minute a phone call goes off script the agents are so confused and doesn't know how to speak and listen
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JC (@SaffaJC) reported@davekeena1 @virginmedia Mate I would reconsider virgin. Their customer service is the worst. They will admit they messed up but do nothing to rectify it. The staff are either inadequately trained or simply don’t care. Manager are the same unqualified under trained and useless