Virgin Media

Virgin Media Outage Report in Royston, Hertfordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Royston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Royston, Hertfordshire, England 09/26/2025 20:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Royston, Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Hitchin, Cambridge, Baldock, Henlow, Saint Neots, Stevenage and Biggleswade.

Loading map, please wait...
City Problem Type Report Time
United KingdomLetchworth Garden City Internet
United KingdomHitchin Total Blackout
United KingdomCambridge Internet
United KingdomBaldock Internet
United KingdomCambridge Total Blackout
United KingdomCambridge TV

Community Discussion

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Virgin Media Issues Reports Near Royston, England

Latest outage, problems and issue reports in Royston and nearby locations:

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @VisctFishpond @virginmedia I had similar problems to you; got the runaround from Virgin. Lots of research done and the issue is almost certainly the router. You can buy a third-party router and turn the virgin router into a modem. Solved all my problems. Worth a try.

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @Lindzell_LFC @virginmedia It’s their router. All the calls in the world won’t change the problem. You can buy a new router abs connect it to the Virgin one. Worked for me.

  • steviehind stevie hind (@steviehind) reported from Stevenage District, England

    @virginmedia Not really sure. All I know is that for some reason in various parts of my house the signal becomes very poor. Whereas it used to be perfect. Hub has been in the same place since I’ve had it.

  • adove109 Aran Dove (@adove109) reported from Stevenage District, England

    @virginmedia Hi, so atleast once a week my internet stops working... I’ve done the usual reboot etc. Last time I rang up because I’ve had enough of it, especially with my package going form £28 to £43. When I rang the technician done some kind of reboot to help stop this problem.

  • PaulClayton25 Paul Clayton (@PaulClayton25) reported from Stevenage District, England

    @virginmedia WiFi isn’t a 100% but tv is working fine. I’m pretty sure that I am paying too much for just WiFi and tv, on my account says I have a phone line which I never had??

  • AndrewMorgan64 Andrew Morgan (@AndrewMorgan64) reported from Stevenage District, England

    @virginmedia the worst customer service I have experienced and what a rude person Sidney was and she would not transfer us to complaint department

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @AdamDea29742908 @virginmedia But buying one between £50 and £200 will probably suit most and if it turns out it doesn’t solve your problems it hasn’t broken the bank. I went for an Asus one at about £120. Netgear is another strong brand. I had poor WiFi for years and it was a massive improvement. 2/2

  • jay_atkins7 Jay Atkins (@jay_atkins7) reported from Eaton Socon, England

    @virginmedia trying to book an engineer to come out as my Internet has been down for over a week now and having no luck over the phone as it keeps cutting us off, can you help please.

  • andyjeffries Andy Jeffries (@andyjeffries) reported from Stevenage District, England

    Better get your refund chequebook out tomorrow @virginmedia ! #ufc257 PPV down!!!

  • SusanBailey63 Susan Bailey (@SusanBailey63) reported from Stevenage District, England

    @virginmedia what do I have to do to actually be able to communicate with you? Been trying since the beginning of January to no avail - calls unanswered, messages and emails ignored. If I cancel my direct debit today maybe you’ll soon respond 😡

  • drjawor Michał Jawornik (@drjawor) reported from Letchworth Garden City, England

    @virginmedia But it’s not working.

  • Denton_james James Denton (pen) (@Denton_james) reported from Whaddon, England

    @COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time

  • KTMGordo Gordon Brown (@KTMGordo) reported from Saint Neots, England

    Oh joy. Christmas Eve and @virginmedia has a fault that apparently won’t be fixed until 4 January. No TV or internet then this Christmas whilst stuck at home on my own 😢 ...although the service status page says ‘good service’ 🤔

  • l_m_h_76 lee hamilton (@l_m_h_76) reported from Stotfold, England

    I don’t know what’s worse @primevideosport shocking #streaming service or @virginmedia shite internet service #CRYLEI

  • PaulClayton25 Paul Clayton (@PaulClayton25) reported from Stevenage District, England

    @virginmedia loving the great customer services #NOT. No reply to my tweet from this morning! When this issue is repaired I demand a deduction, as this issue looks like it is going to affect my wife’s work tomorrow!

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @StMirrenDaft @virginmedia @mat_fraser One of the key issues is their router. It’s rubbish and has programming which means main signal isn’t direct for WiFi. I had this problem; buy another router and turn Virgin one into modem. It solved my problem.

  • mjdes Mike Desborough (@mjdes) reported from Stevenage District, England

    @virginmedia I have now been on the phone for 1h41 mins and have spoken to nobody who can help me. Seem to get directed round in circles. Considering I have already contacted the chat who lied to me about a visit I am currently furious.

  • mjdes Mike Desborough (@mjdes) reported from Stevenage District, England

    Hi @virginmedia I have to wait 72 hours to speak to a manager about an issue. This is after 5 hours on the phone to you and only a manager can authorise what I need. Shocking considering the amount of money we pay you. We have no working broadband for a 2 key worker house

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @virginmedia @mouthwaite Hi John; just jumping in on this. You really need to start advising customers properlyit doesn’t matter how many technicians visit it won’t solve the problem of the poor standard router and your default settings.

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @virginmedia You do realise that the majority of messages sent to you are people complaining that your Wi-Fi is very poor? So perhaps concentrate on that for existing clients rather than pushing new sales? Poor router is the issue. #slowerfaraway

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MW92_ Mike W Art (@MW92_) reported

    @virginmedia Down again

  • outpld9 Syzen outpld (@outpld9) reported

    .@virginmedia still down ffs I can’t load any games or anything

  • Holy_Rinoa Arwen Kivlis (@Holy_Rinoa) reported

    Hey @virginmedia I thought you were supposed to have fixed the Internet outage issues...clearly not as its down again now...

  • FPSpsychoYT FPSpsychoYT✨ (@FPSpsychoYT) reported

    So first Twitter and Twitch weren't working, now Discord won't load! What ******** is going on #virginmedia ?

  • Kentish01 Paul D 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@Kentish01) reported

    @virginmedia I’m a new customer of yours and saw our broadband was down earlier, then came back and is now out once again. Somehow I don’t think it’s fixed. #NotAGoodStart

  • ShirlyBumaguin Shirly Bumaguin (@ShirlyBumaguin) reported

    @virginmedia I have no Wi-Fi right now. Are you down again?

  • horrifiedofhh Horrified of HH (@horrifiedofhh) reported

    @virginmedia Yeah well it’s down again you incompetent twits. Please put the plug back in.

  • calibrax Calibrax 🇬🇧 (@calibrax) reported

    @virginmedia @mumblermuso Great idea. Call, be on hold for ages, then they will tell you to reboot your router even though the problem is clearly at Virgin's end. How about not giving people pointless platitudes?

  • BoomerBoltz ♿BoomerBoltz♿ (@BoomerBoltz) reported

    @virginmedia WHY do this to me! @KickStreaming if my ISP pulls there finger out and sort out the outage thats running wild across the UK i will be live! GRRRRR

  • Stewart54693555 Stewart Walker (@Stewart54693555) reported

    @virginmedia nothing restored in the leeds area, pudsey in particular, your website wont allow a status check as it is also down...12 hours so far