Virgin Media Outage Report in Royston, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Royston, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Letchworth Garden City, Stevenage, Biggleswade, Buntingford and Hitchin.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Letchworth Garden City |
Internet | |
| Cambridge |
Internet | |
| Stevenage |
Internet | |
| Stevenage |
Wi-fi | |
| Biggleswade |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royston, England
Latest outage, problems and issue reports in Royston and nearby locations:
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia Nope done your test. No good so I’m without any service til an engineer can attend.
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Ryan West
(@NinRyan) reported
from
Letchworth Garden City, England
@virginmedia my WiFi has been shit all week and has been completely down since at least 2pm today. Help me
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Rhiannon Lewis
(@RLewisTeacher) reported
from
Hinxton, England
@samcharters @virginmedia Their as bad as BT clearly!!!!
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Esther Robertson
(@Rosie_flute) reported
from
Stevenage District, England
@virginmedia Thank you for your reply. The packages available are always in biased towards the new customer. Friends have contact me today to say the only way to get a good package is to threaten to leave. Which makes me feel like a prize idiot rather than a valued customer.
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Mark
(@NormskinutsMark) reported
from
Hitchin, England
@virginmedia Gave up on the message service and rang you. WiFi signal keeps dropping even when in same room as the router. No signal upstairs. Virgin booster installed. Box was tested and found a fault. Reset. Will keep an eye.upgraded faster speed paying a lot expect better
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Kaz 💋
(@GoonerKJP) reported
from
Stevenage District, England
Trying to get through to @virginmedia is so pre 1990 !! I just want to talk to a Damn human !!
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.
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Trussells butchers
(@TrussellsB) reported
from
Hitchin, England
Had the worst experience from @virginmedia business cut off my phone and broadband without notice and I have never missed a payment
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ѕρє¢ιαℓ к ( ˘ ³˘)♥
(@itskatielclark) reported
from
Langford, England
Hey @virginmedia I’ve been trying so hard to cancel my contract with you. Please just let me go so I can transfer my number to @VOXI_UK thanks 😂😂👏🏼
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.
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CMcC
(@scotinhitchin) reported
from
Hitchin, England
@virginmedia Your messaging service is a bit of a joke isn’t it. Round and round in circles repeating myself as you never have a full conversation with the same person #badcustomerservice
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Andrew Maynard
(@Andrewocd) reported
from
Eltisley, England
@JustisMatt @virginmedia @SkyUK You can get out easily. They haven’t performed their side of the contract so they have broken it .
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Dicko
(@MDQPR) reported
from
Letchworth Garden City, England
@virginmedia No problems listed. I have just not been given my new channels, or internet speed ordered. Engineer let me finish the new box install.🙄
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Steve Durrant
(@SteveDurrant10) reported
from
Royston, England
@virginmedia That’s fine to say but every month I have issues
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Amy
(@_amycollins) reported
from
Stevenage District, England
Just been on the phone for over an hour to @virginmedia and received awful customer service with the call ending with no resolution to my query. Apparently loyal customers don’t count for anything and it’s just new customers that get the best prices 😡
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Kaz 💋
(@GoonerKJP) reported
from
Stevenage District, England
@virginmedia how do I cancel a technician appoitment tomorrow
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Lord Matthew Crawley
(@kendellcrawley) reported
from
Saffron Walden, England
@virginmedia I don't think I reached out to you. Just annoyed about how you treat loyal customers
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Maz
(@Mazeda_B) reported
from
Royston, England
@virginmedia Funny enough that’s the same thing two individuals told me over the phone and made me explain the issue multiple times! @virginmedia clearly don’t value existing customers.
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Mark
(@NormskinutsMark) reported
from
Hitchin, England
@virginmedia existing customer with you for quite a few years paying £139. Same deal Black Friday being offered only £79 wtf. You are shafting loyal customers
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia None of this answers the question of what happens when your service goes down.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Platt 💙
(@timplatt45) reported
@virginmedia is there a problem with broadband in EN5 area? Upload speeds only just above 1mb.
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CRE195
(@cre195) reported
@virginmedia Thanks for responding. So I am within my rights to revert back to my original deal (which is out of contract period) and when reverted then cancel completely?
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Brian Gough
(@brian_gough) reported
@virginmedia appears to be an outage in our area BUT checked with your services page which says it's all fine!?
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Natalie Tinney
(@NatalieT1974) reported
@virginmedia I am now on the phone to cancel my contract
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🌼 Daisy 🌼
(@DaisyBanaisy_) reported
Dealing with @virginmedia makes me want to slam my head repeatedly into a desk 🙃 there's no way to actually talk to anyone properly lol you're just passed back and forth between people with scripts who make empty promises but don't communicate or write anything down jesus christ
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Rebecca-Grace
(@RebeccaGraceMUA) reported
@virginmedia Iv been a customer for over 14years and today after being miss-sold a 18mth contract instead of 12mth contract you are now charging me £100+ to disconnect. Wow that’s loyalty right there for you. #virginmedia #backtosky
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Tim Platt 💙
(@timplatt45) reported
@virginmedia Yes, it reports no issues with broadband, though there is a problem with TV….
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Dan Martins
(@DanMartinss) reported
@virginmedia Well, I'm moving to a new state, all the neighbours already moved in are using VM, here is a branded VM box on side of the house, but the team says that we don't have service available at our address.
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Nigel Lindsay
(@TheGreatNugget) reported
@virginmedia No. Your agents have flatly refused to cancel the upgrade as "the order has been completed." I have advised them that this contravenes UK consumer law but it has made no difference. I connected to live chat at 9.33am this morning and the issue is still not resolved.
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Kati
(@superkati) reported
@virginmedia I would also love to know the answer to this question. Initial cheque never made it to me. Contacted you repeatedly regarding this on social media and by phone. Many promises of cheques to be sent. Never sent - this was confirmed to me on multiple occasions.