Virgin Media Outage Report in Royston, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Royston, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Saffron Walden, Cambridge, Hitchin, Stansted Mountfitchet, Letchworth Garden City, Stevenage, Biggleswade, Great Shelford, Saint Neots and Sandy.
| City | Problem Type | Report Time |
|---|---|---|
 Saffron Walden |
Phone | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Saffron Walden |
Internet | |
| Cambridge |
Wi-fi | |
| Hitchin |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Royston, England
Latest outage, problems and issue reports in Royston and nearby locations:
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Rav 🤓
(@smileyrav) reported
from
Hitchin, England
@virginmedia Hi I'm trying to contact you via the phone number sent to me by post to cancel the services I currently have with you but have been on the phone for nearly a hour now with no answer, do you have the operating times for your price change number? Thanks
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Nicholas Jemetta
(@nicholasjemetta) reported
from
Hitchin, England
@virginmedia I’m trying to help my mother-in-law who’s a registered cater, with her broadband. Her wi-fi signal is very patchy and it’s causing her problems (plus unnecessary extra stress). She has a Hub 3; can she get a Hub 4 without upgrading to Gig 1?
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Craig
(@Jagercraig) reported
from
Saint Neots, England
@virginmedia Ok I’ve ordered, but didn’t see the option to change delivery date, can you help?
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Iggle Piggle Guinea Pigs
(@PigsIggle) reported
from
Letchworth Garden City, England
@virginmedia service is rubbish , I pay £90 a month for flms to buffer every 3 seconds ..so frustrating
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maggie.todd@live.co.
(@maggietodd10) reported
from
Letchworth Garden City, England
@virginmedia Landline is still NOT working. Try ringing yourself.
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Craig
(@Jagercraig) reported
from
Saint Neots, England
@virginmedia I’m not free from my awful contract with @VodafoneUK until 13/12/21, I’ve changed delivery date to be 11/12/21, but there’s nothing to say my contract will start then, can you help?
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia I have been forced to work from home and work internationally. For the past 48hrs your WiFi has been down in Hertfordshire. Completely. Have been unable to work and have thus lost money. Get a costumer service that works or I will take my business elsewhere
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Lucid Dream Pictures
(@luciddreamphoto) reported
from
Hitchin, England
@virginmedia No known issues on everything (broadband tv & phone)
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia Sorry. That’s it. Sorry. Yes I’ve checked and the WiFi is now working. I also checked and I’ll still be billed the full amount for a 2nd rate service that doesn’t in anyway match your glitzy empty advertising campaigns.
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Chris Belcher
(@PC_Lawyer) reported
from
Letchworth Garden City, England
@virginmedia broadband down again in SG6 ... makes home working a pretty frustrating experience!
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Craig
(@Jagercraig) reported
from
Saint Neots, England
@virginmedia can you help? Recently got broadband with you and my iPhone won’t stay connected
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Stansted Mountfitchet, England
@virginmedia I have received a virtual engineer call this morning. Apparently there is an issue in the area. There is no notification on the app to say this though.
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Lucid Dream Pictures
(@luciddreamphoto) reported
from
Hitchin, England
@virginmedia I’ll ring your call centre again tomorrow. When I’m paying nearly £65 a month for a service I’m not getting I don’t really feel I should have to post to a online community forum to solve the problem. A Virgin tech should come to my home & fix it!
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maggie.todd@live.co.
(@maggietodd10) reported
from
Letchworth Garden City, England
@virginmedia This problem was reported 11th November 2021. You promised to correct the problem by 18th November.
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Maria-Luisa Prezio
(@Tranquil_Maria) reported
from
Letchworth Garden City, England
@virginmedia The absolute worst customer service I’ve ever experienced. Changing a minor detail impossible!!!
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Stansted Mountfitchet, England
@virginmedia That I still need to have an engineer attend. I keep getting mixed messages! Had to book one for next Saturday. Potentially that could be 2 weeks without a full service
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Paul Gull
(@pgull1975) reported
from
Saffron Walden, England
@virginmedia I’ve spoken to someone who had previously chased this for me and he is still waiting on confirmation of change to residential property. He did say that once confirmed there could be another two weeks before installation. Will I be compensated for lack of service?
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia It’s not specific to me; and to be honest I’m not really bothered. The problem is your marketing 5G phones in areas that don’t have 5G which is affectively mis-selling. Probably something you should look into.
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maggie.todd@live.co.
(@maggietodd10) reported
from
Letchworth Garden City, England
@virginmedia We can’t use landline because of fault. Tried mobile - no response. We shouldn’t have to keep reporting. You know there is a problem. Fix it please.
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Hollie O'Connor
(@Holliejoanne23) reported
from
Stevenage District, England
Hi @virginmedia I’ve just been on hold for an hour as I need to speak to you on behalf of my Nan who have recently been widowed. Your colleague has just hung up on me mid-conversation. Can somebody call me back please as a matter of urgency, she is a vulnerable customer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Donna Jones
(@MissDeBus) reported
@virginmedia My other half is throwing a complete strop because of you, @virginmedia Why will nobody help him instead of just cutting him off or sending a link that doesn’t work? It’s only an email password issue! 🥵
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mica swarbrick
(@meesharr) reported
@virginmedia I have already done all that and it says there’s no issues, got through to your contact centre and they tried to fob me off also which is why I’ve asked to log a complaint as I don’t get anywhere but for the last week I’ve had nothing but issues and speeds of no more than 5mbps.
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ANFIELD SOUTH
(@SerendipityShah) reported
@virginmedia Day 5... still no internet. Is anyone at virgin going to help me?
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Tim Saunders
(@WorldofTim2) reported
@virginmedia It's been intermittent and slow since at least August and is getting worse! C-261120516 please sort it out
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Tim Saunders
(@WorldofTim2) reported
@virginmedia ...and they have replied that they can't help with problems and I should call your "helpline" instead. I DON'T WANT TO SPEND HOURS ON HOLD AGAIN! How can I contact you in writing?
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PetShopYeltz
(@iamdarrenburke) reported
@virginmedia @SkySports Get this log-in working......paying for glitchy service AGAIN (by the way the match finishes in an hour!!!)
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Maeve Donnelly
(@Mavisd1) reported
Hi @virginmedia Are there ongoing problems with the broadband signal in Belfast BT12? Constantly losing/dropping WiFi connection on all devices. Has been happening for at least 2 weeks. Thanks.
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cerianne Talbot
(@cerianne_talbot) reported
@virginmedia Yes it says the Ethernet cable is not connected. I spent 2 hours on the phone with your call centre trying to sort and they were referring to the technical faults team but I’ve heard nothing like I’ve already said. It has never been connected by Ethernet cable it’s just happened
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Hayley Murphy
(@HazelHayley) reported
@virginmedia I have already spoken to a member of your team, which resulted in me re-booting the hub, downloading the app to 'scan' the rooms & also in me increasing my package. I am not happy at all. I will speak to somebody & I will be terminating my contract. Absolutely appalling service.
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Gavin-a-laugh
(@Taz02362453) reported
@virginmedia As per request I’ve sent a text I’m not sure what good it will do as raising a formal complaint got me nowhere, the only way this will be resolved is by involving the ombudsman. And to anyone thinking about signing up to Virgin media .... don’t go elsewhere