Virgin Media

Virgin Media Outage Report in Royston, Hertfordshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Royston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Royston, Hertfordshire, England 03/26/2025 10:00

March 26: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Royston, Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: Cambridge, Saint Neots, Letchworth Garden City, Stevenage and Biggleswade.

Loading map, please wait...
City Problem Type Report Time
United KingdomCambridge Phone
United KingdomCambridge Internet
United KingdomCambridge Phone
United KingdomCambridge TV
United KingdomSaint Neots Internet
United KingdomCambridge Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Royston, England

Latest outage, problems and issue reports in Royston and nearby locations:

  • mjdes Mike Desborough (@mjdes) reported from Stevenage District, England

    @virginmedia I have now been on the phone for 1h41 mins and have spoken to nobody who can help me. Seem to get directed round in circles. Considering I have already contacted the chat who lied to me about a visit I am currently furious.

  • jay_atkins7 Jay Atkins (@jay_atkins7) reported from Eaton Socon, England

    @virginmedia trying to book an engineer to come out as my Internet has been down for over a week now and having no luck over the phone as it keeps cutting us off, can you help please.

  • l_m_h_76 lee hamilton (@l_m_h_76) reported from Stotfold, England

    I don’t know what’s worse @primevideosport shocking #streaming service or @virginmedia shite internet service #CRYLEI

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @StMirrenDaft @virginmedia @mat_fraser One of the key issues is their router. It’s rubbish and has programming which means main signal isn’t direct for WiFi. I had this problem; buy another router and turn Virgin one into modem. It solved my problem.

  • ohhollygosh Holly O (@ohhollygosh) reported from Biggleswade, England

    @virginmedia Hi, are there any known issues in SG18? Our wifi has been dropping out a lot over the last 3 days or so

  • drjawor Michał Jawornik (@drjawor) reported from Letchworth Garden City, England

    @virginmedia But it’s not working.

  • l_m_h_76 lee hamilton (@l_m_h_76) reported from Stotfold, England

    @virginmedia your #internet is absolutely diabolical you may offer the fastest speed but pointless without a decent service

  • RobboSanj Robbosanj (@RobboSanj) reported from Stevenage District, England

    @virginmedia phoned 2 weeks ago because the WiFi signal is virtually non existent. Recorded levels as requested, phoned back tonight, put on hold for 1hr then cut off. However fully expect to get the 26th sales call of the month tomorrow - funny that.

  • SusanBailey63 Susan Bailey (@SusanBailey63) reported from Stevenage District, England

    @virginmedia what do I have to do to actually be able to communicate with you? Been trying since the beginning of January to no avail - calls unanswered, messages and emails ignored. If I cancel my direct debit today maybe you’ll soon respond 😡

  • picturespete Peter White (@picturespete) reported from Stevenage District, England

    @virginmedia - do you have a problem in Stevenage area? Data parts of service seem to have stopped (no internet and loss of TV guide etc. Coincidentally poor O2 and Vodafone reception too - could these be linked?

  • KTMGordo Gordon Brown (@KTMGordo) reported from Saint Neots, England

    Oh joy. Christmas Eve and @virginmedia has a fault that apparently won’t be fixed until 4 January. No TV or internet then this Christmas whilst stuck at home on my own 😢 ...although the service status page says ‘good service’ 🤔

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @Lindzell_LFC @virginmedia It’s their router. All the calls in the world won’t change the problem. You can buy a new router abs connect it to the Virgin one. Worked for me.

  • picturespete Peter White (@picturespete) reported from Stevenage District, England

    @virginmedia I couldn’t check the ‘status’ page because our mobile signal (from O2) was also so poor. The Virgin problem seemed to fix itself later and now seems ok. Thanks

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @VisctFishpond @virginmedia I had similar problems to you; got the runaround from Virgin. Lots of research done and the issue is almost certainly the router. You can buy a third-party router and turn the virgin router into a modem. Solved all my problems. Worth a try.

  • andyjeffries Andy Jeffries (@andyjeffries) reported from Stevenage District, England

    Better get your refund chequebook out tomorrow @virginmedia ! #ufc257 PPV down!!!

  • adam_bucky Adam B (@adam_bucky) reported from Stevenage District, England

    @virginmedia Hi, I need to get someone to move my broadband over to ip4 not ip6 because my work VPN doesn’t like 6 and painfully slow. Spent a lot of time on the phone for a simple request, is there an email address I can contact for this? #virginmedia

  • Denton_james James Denton (pen) (@Denton_james) reported from Whaddon, England

    @COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time

  • adove109 Aran Dove (@adove109) reported from Stevenage District, England

    @virginmedia Hi, so atleast once a week my internet stops working... I’ve done the usual reboot etc. Last time I rang up because I’ve had enough of it, especially with my package going form £28 to £43. When I rang the technician done some kind of reboot to help stop this problem.

  • bellinghman Alan Bellingham (@bellinghman) reported from Royston, England

    Dear @virginmedia - your web page doesn't think that your services are available on my postcode. Should I cancel my account? I was hoping to change my package

  • jasondflynn Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England

    @virginmedia You do realise that the majority of messages sent to you are people complaining that your Wi-Fi is very poor? So perhaps concentrate on that for existing clients rather than pushing new sales? Poor router is the issue. #slowerfaraway

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TGVMD TGVMD (@TGVMD) reported

    @virginmedia No, not that I’m aware of. Service page says no service and both TV and internet are off

  • Whiskey_Mick Whiskey Mick (@Whiskey_Mick) reported

    Waking up to day three of no broadband and no info from @virginmedia Can’t imagine there is a worse provider out there. At what point can I cancel the contract with no penalty and go elsewhere?

  • JohnnyDude1983 🦔🦊Johnny1983 🦝🐱 (Big Animal Lover🐕🐶🐁) (@JohnnyDude1983) reported from Bury, England

    @virginmedia It's nothing you can help with on twitter unfortunately 😞.

  • GordonsTaxis Gordon (@GordonsTaxis) reported

    @virginmedia I have and I've phoned in but my offers are rubbish. How long before I'm considered a 'new' customer. Tried adking your agents and got 3 different answers

  • MoIsm20 Mo (@MoIsm20) reported

    @virginmedia Hi, I've run the checker and it states that there are no issues affecting my postcode. That is still not the case unfortunately as I'm still experiencing WiFi drop outs

  • CeciliaML5 Cecilia ML (@CeciliaML5) reported

    @virginmedia No it is saying service is okay but I don't have broadband or Tv

  • pand237 pand (@pand237) reported

    @virginmedia Slow yesterday. Nothing today from my virgin media best internet provision service, but then again there is some rain in the air. Is that enough of an excuse? How will I be able to watch the football? #FIFAWorldCup #virginmedia #CristianoRonaldo is the sort of person I won't see

  • AndyCun34694962 Andy Cunningham (@AndyCun34694962) reported

    @virginmedia Yes , you sent me an adaptor. I've tried that too . No joy. There was no date on letter to switch over , plus can you just stop someone's phone service ? What if I needed to call 999 ?

  • pand237 pand (@pand237) reported

    @virginmedia I have found that your service is so poor and the suggestions to help so vacuous - I am running out of legs as to how to get what I am paying for. The thread on this crap is very clear. For a couple of days the new router worked fine. Three weeks on we have the same rubbish.

  • realmikecurley 𝙼𝚒𝚌𝚑𝚊𝚎𝚕 𝙲𝚞𝚛𝚕𝚎𝚢 (@realmikecurley) reported

    I'm more than disappointed that i can access Sky News from my Virgin Media account but you won't let me watch football I pay for as can't get in after I've entered my details. Poor show at 79.00 per month. MDC