Virgin Media Outage Report in Royston, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 03: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Royston, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Baldock, Letchworth Garden City, Cambridge, Saint Neots, Stevenage, Henlow, Hitchin and Biggleswade.
| City | Problem Type | Report Time |
|---|---|---|
 Baldock |
||
| Letchworth Garden City |
Wi-fi | |
| Cambridge |
Internet | |
| Letchworth Garden City |
Wi-fi | |
| Cambridge |
Internet | |
| Saint Neots |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royston, England
Latest outage, problems and issue reports in Royston and nearby locations:
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Kaz 💋
(@GoonerKJP) reported
from
Stevenage District, England
Trying to get through to @virginmedia is so pre 1990 !! I just want to talk to a Damn human !!
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia Many a time! There is a problem with the lines in the road, which I understand takes time, but it’s been months and months. I have asked for compensation which I wil not get until the problem is fixed, which is ironic.
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amanda manning
(@scottsgirls25) reported
from
Hitchin, England
@virginmedia I have been on chat for over 90 min trying to ask your agent why an issue in my area is still not resolved. Your agent has taken two hours to tell me there is no fault reported yet it is shown on your website and basically called me a liar. 😡
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Andrew Maynard
(@Andrewocd) reported
from
Eltisley, England
@JustisMatt @virginmedia @SkyUK You can get out easily. They haven’t performed their side of the contract so they have broken it .
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Kaz 💋
(@GoonerKJP) reported
from
Stevenage District, England
@virginmedia how do I cancel a technician appoitment tomorrow
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Maz
(@Mazeda_B) reported
from
Royston, England
@virginmedia Funny enough that’s the same thing two individuals told me over the phone and made me explain the issue multiple times! @virginmedia clearly don’t value existing customers.
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CMcC
(@scotinhitchin) reported
from
Hitchin, England
@virginmedia Your messaging service is a bit of a joke isn’t it. Round and round in circles repeating myself as you never have a full conversation with the same person #badcustomerservice
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Esther Robertson
(@Rosie_flute) reported
from
Stevenage District, England
@virginmedia Thank you for your reply. The packages available are always in biased towards the new customer. Friends have contact me today to say the only way to get a good package is to threaten to leave. Which makes me feel like a prize idiot rather than a valued customer.
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Mark
(@NormskinutsMark) reported
from
Hitchin, England
@virginmedia Gave up on the message service and rang you. WiFi signal keeps dropping even when in same room as the router. No signal upstairs. Virgin booster installed. Box was tested and found a fault. Reset. Will keep an eye.upgraded faster speed paying a lot expect better
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia Nope done your test. No good so I’m without any service til an engineer can attend.
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Trussells butchers
(@TrussellsB) reported
from
Hitchin, England
Had the worst experience from @virginmedia business cut off my phone and broadband without notice and I have never missed a payment
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Rhiannon Lewis
(@RLewisTeacher) reported
from
Hinxton, England
@samcharters @virginmedia Their as bad as BT clearly!!!!
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Mark
(@NormskinutsMark) reported
from
Hitchin, England
@virginmedia existing customer with you for quite a few years paying £139. Same deal Black Friday being offered only £79 wtf. You are shafting loyal customers
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ѕρє¢ιαℓ к ( ˘ ³˘)♥
(@itskatielclark) reported
from
Langford, England
Hey @virginmedia I’ve been trying so hard to cancel my contract with you. Please just let me go so I can transfer my number to @VOXI_UK thanks 😂😂👏🏼
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Alex Grocott
(@AlexGrocott1) reported
from
Hitchin, England
@virginmedia been on hold in excess of an hour trying to talk to someone to assist with setting up my hub, this is disgraceful and already a poor start for a new customer #nothappy #shouldhavestuckwithsky
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia why is it so hard to make a complaint and get compensation from your company!! No phone line for years, poor tv service for months, and terrible customer service...I’m still waiting for my call back!! I refuse to ring and be on hold for hours AGAIN!!
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Dicko
(@MDQPR) reported
from
Letchworth Garden City, England
@virginmedia No problems listed. I have just not been given my new channels, or internet speed ordered. Engineer let me finish the new box install.🙄
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia I have logged a complaint and was told the complaints department would call in 2-3 working days. That was 9 days ago!
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Lord Matthew Crawley
(@kendellcrawley) reported
from
Saffron Walden, England
@virginmedia I don't think I reached out to you. Just annoyed about how you treat loyal customers
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Amy
(@_amycollins) reported
from
Stevenage District, England
Just been on the phone for over an hour to @virginmedia and received awful customer service with the call ending with no resolution to my query. Apparently loyal customers don’t count for anything and it’s just new customers that get the best prices 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shelley Taylor
(@ShelleyMarieT) reported
@virginmedia I followed all options and still not working. I am a tenant so I can't call up as the landlord will have too.
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Nell
(@OrnellaCarmenRo) reported
@virginmedia Yes I am on WhatsApp now still no service, I know why everyone wants yo leave this company. CUSTOMER SERVICE NON EXSISTANT.
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🍃
(@AyoAmal) reported
Couldn’t bid on some **** I was tryna buy on eBay last second because @virginmedia and their ******* TRASH INTERNET cut out. Holy ****. How can this overpriced internet be such garbage holy ****.
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⚒⚒Mark Lawley ⚒⚒
(@Harrythedog69) reported
@virginmedia how am i supposed to discuss cancelling a contract in the timescale given if you don't answer a phone or respond to online chat facility? You increase charges but customer service is poor. Please have enough courtesy to respond on here at least.
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OhMuru
(@OhMuru) reported
@virginmedia Why don't you just ask your specialist resolution team to contact me
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Jasyboy71
(@jasyboy71) reported
@virginmedia Nooe doesnt work - reset password - says it doesn’t recognise the user name or password- both are correct but i am pretty sure i havent registered for my account yet - i have spent like 4 hours on this today and zero progress
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Ledwards
(@lewis_edwards9) reported
@virginmedia Just been let down the night before again for the third time, have my move in date this week and no Wifi, very close to cancelling as this is a shambles, tried to ring the number you said and couldn’t get through again
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🍃
(@AyoAmal) reported
Would have got it as well if it weren’t for this ******* trash internet. @virginmedia am I eligible to cancel my contract on the basis that your internet SUCKS DONKEY *****?
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OhMuru
(@OhMuru) reported
@virginmedia I have tried and got nowhere hence why I've come on twitter to help, why dont you try and help instead of fibbing me off. You can't access complaint from your system, you csnt tell me what option to press to get to customer service why do you have a webchat team, your useless
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✨Jo 😊✨
(@FomorProphecyJo) reported
@virginmedia Thanks but I feel if they wanted to keep us as customers they would have called back. That really is bad customer service