Virgin Media Outage Report in Hinxton, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hinxton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hinxton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hinxton, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge, Saffron Walden and Great Shelford.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Saffron Walden |
Phone | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Saffron Walden |
Internet | |
| Cambridge |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hinxton, England
Latest outage, problems and issue reports in Hinxton and nearby locations:
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Lord Matthew Crawley
(@kendellcrawley) reported
from
Saffron Walden, England
@virginmedia I don't think I reached out to you. Just annoyed about how you treat loyal customers
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia Nope done your test. No good so I’m without any service til an engineer can attend.
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David Woodhouse #FBPE
(@dwmw2) reported
from
Great Bardfield, England
@treysis @noIPv6 @omnomis @virginmedia @tschaeferm @adam_as61 Nah, @AskCiti always used to be the only way to get competent customer service. At one point I almost took to using them first without even bothering to go through the proper channels first.
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James
(@jharm91) reported
from
Haverhill, England
@skirglepips @gayxchange04 @virginmedia @CherylHoleQueen It’s probably good to know that the xfactor is so produced that the good and the bad singers are often head hunted and told what to sing for good tv
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.
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Fred Freeman
(@redfred911) reported
from
Newmarket, England
@virginmedia A box opens on main page, saying this service isn’t available try again in a minute, 3 days I’ve had this now
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Simon Trimnell
(@STrimnell) reported
from
Saffron Walden, England
What is wrong with #virginmedia again tonight wifi slow and signal terrible been like it all week diet it out @virginmedia #virginmediadown
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Maz
(@Mazeda_B) reported
from
Royston, England
@virginmedia Funny enough that’s the same thing two individuals told me over the phone and made me explain the issue multiple times! @virginmedia clearly don’t value existing customers.
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Samuel Coverdale
(@SamuelCoverdale) reported
from
Great Shelford, England
@virginmedia can you have someone look at CNBC 613, seems to have a problem with the ticker. (Also, when can we get cnbc and cnn in HD).
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joe waller
(@JoeWalla23) reported
from
Histon, England
@virginmedia still trying to actually speak to customer service since before XMAS! being ridiculously overly charged every month for calls it’s impossible for me to make as I haven’t got a house phone! Horrendous service!! This month £117!
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia None of this answers the question of what happens when your service goes down.
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia Just wanting to be able to talk to someone about the issue I have...!
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Ian Cutting
(@iancutting77) reported
from
Newmarket, England
@virginmedia I will just have sit and wait on your phone later... just so frustrating, it a bill issue and need to talk to someone about it
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Katy Edgecombe
(@Edgey_katy) reported
from
Sawston, England
@virginmedia I have logged a complaint and was told the complaints department would call in 2-3 working days. That was 9 days ago!
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alliorton
(@alliorton) reported
from
Milton, England
@martinsaxby @virginmedia They claim some are shit on the website but when I dialed 150 and pressed all the buttons it said they were all closed and hung up. So much for #workingfromhome 😔
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Rhiannon Lewis
(@RLewisTeacher) reported
from
Hinxton, England
@samcharters @virginmedia Their as bad as BT clearly!!!!
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Steve Greaves
(@sgreaves1977) reported
from
Royston, England
@virginmedia sick of trying to contact you now for my mobile issue....dont want no chat bot or unhelpful bot or overseas operator I cant understand. I just want to speak to someone without getting cut of or not called back......not good enough
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Steve Durrant
(@SteveDurrant10) reported
from
Royston, England
@virginmedia That’s fine to say but every month I have issues
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.
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Matt
(@Troff1975) reported
from
Newmarket, England
@baigey0 @virginmedia I have no complaints. Good prices and good speed where I am. It was slow once so I complained had it sorted in a few days and no probs since.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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joeperkin
(@joeperkin1) reported
@virginmedia It says there are no problems in my area so surely this means it’s our actual WiFi itself? Not sure what the issue is but the past few days it’s been flickering on and off and now it’s completely out. The broadband symbol and (usually a) white line is flashing green in intervals
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Kayreen Di Folco
(@KayreenMcKenna) reported
@virginmedia can you tell me why my fibre hasn’t been installed because of a ‘wayleave’ issue (supposed to be installed 8/2) yet my neighbour (same type of house, terrace townhouse) is now the THIRD person to have virgin installed TODAY in our street with no ‘wayleave’ issue.
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Mike Desborough
(@mjdes) reported
@virginmedia And I’m not sure what regulator allows you to take months to resolve an issue and lie to customers?
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Dan Robinson
(@TheDanRobinson) reported
Did any other Virgin Media user experience an unusual outage earlier? Everything went down - TV, broadband, even phone.
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Maad
(@maad92_) reported
@virginmedia Haven't spoke to anyone yet and I am still experiencing the same problem
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Mikey
(@mikeythered27) reported
@virginmedia Come on @virginmedia, answer my tweet. I’ve just discovered that my monthly bill has jumped up by £8 a month and you want me to pay more for a crap service?
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Allan James
(@Allan_eureka) reported
@virginmedia The process of being disconnected is now happening - I need to inform you that there is no flexibily in your processes, if you would like to undestand where you fall short and where you could improve your service - I'd be more than happy to speak with you !
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Tim Witherden
(@twitherden) reported
@virginmedia I’m still experiencing issues - internet drops off regularly throughout the day which interrupts work meetings and is becoming increasingly more frustrating. Please could you help?
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Barry Connolly
(@B_P_C_33) reported
@virginmedia extremely poor customer service, I've had all services disconnected for no reason, now cannot get reinstalled due to no one having the knowledge in your entire company, woeful
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charlie ❦
(@VlLLAlNKlDS) reported
trying to use virgin media wifi in the middle of a pandemic is just another pandemic in itself what the heck am i supposed to do if im stuck at home and the wifi is ****