Virgin Media Outage Report in Bishop's Stortford, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bishop's Stortford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bishop's Stortford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Bishop's Stortford, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Harlow, Cheshunt, Hoddesdon and Takeley.
| City | Problem Type | Report Time |
|---|---|---|
 Harlow |
Total Blackout | |
| Harlow |
Internet | |
| Harlow |
Total Blackout | |
| Harlow |
Wi-fi | |
| Cheshunt |
Total Blackout | |
| Cheshunt |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Bishop's Stortford, England
Latest outage, problems and issue reports in Bishop's Stortford and nearby locations:
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Dean Risley
(@dean_risley) reported
from
Ware, England
@virginmedia I have no idea how to do this & as no one has had the good manners to call me back to resolve the issue, despite having my number, I will be cancelling my contract with @virginmedia forthwith
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chloe🌼
(@chl0emariexo) reported
from
Harlow, England
Definitely switching internet provider in the new year, nothing but problems with @virginmedia idk how many routers we've had but soon as we leave the room it's in, we get literally no signal. Ridiculous prices for something that doesn't even work!😤
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia At the moment I’m going to hold tight and take the advise of my text message rather than chase around for internet provision all day. I’m just hopeful there’ll be some sort of compensation for the service that’s not being provided.
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David Woodhouse #FBPE
(@dwmw2) reported
from
Great Bardfield, England
@treysis @noIPv6 @omnomis @virginmedia @tschaeferm @adam_as61 Nah, @AskCiti always used to be the only way to get competent customer service. At one point I almost took to using them first without even bothering to go through the proper channels first.
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Dean Risley
(@dean_risley) reported
from
Ware, England
@VMSolutions_ @VirginMediaCorp @virginmedia tried all day to get the problem solved with my Virgin V6 box, 1st call took an hour, called back as requested and was cut off, no one has had the good manners to call me back, very poor service think I will be leaving you soon !!
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia Nope done your test. No good so I’m without any service til an engineer can attend.
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia That’s not what I asked. I asked where I can return your box to. You don’t provide a service to my address. I’ve screenshot this non-response in case you try and charge me for non-return.
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Ratman 🏍️⚽🇬🇧🇪🇺❄️
(@Ratman46) reported
from
Broxbourne District, England
So I'll be leaving #virginmedia soon as they're only interested in new customers and are not prepared to look at the package I'm on. Hello #SkyQ it's been many years since I've used your service. Hope you look after your loyal customers...
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Painter & Decorator
(@GlenHyett) reported
from
Broxbourne District, England
@virginmedia what a useless company you are at times. Want gadget rescue added to my package. Use the text message service 😂 I’ve given my account details but 48 hours later no reply! 🤬 sent text yesterday asking what’s going on and then several text messages and nothing 🤬
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Jill T food safety
(@jill_jtc) reported
from
Sawbridgeworth, England
@virginmedia Damn, you don’t work in the area I am moving to...... shame
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Dean Risley
(@dean_risley) reported
from
Ware, England
@virginmedia it’s over 24 hours since your call centre cut off my call after waiting 30 mins for you to answer, having already spent ages trying to resolve the issue previously ,still no call back, if this is the customer service you provide, I’d avoid this circus at all costs !
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Stephen Smith
(@StephenLSmith87) reported
from
Broxbourne District, England
@virginmedia Can someone please contact me. Been sent a bill for £95 for a missing box which I never received in the first place, I will not be paying this bill.
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Painter & Decorator
(@GlenHyett) reported
from
Broxbourne District, England
@virginmedia your new app is absolutely awful !!!😡😡😡😡
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Ratman 🏍️⚽🇬🇧🇪🇺❄️
(@Ratman46) reported
from
Broxbourne District, England
@virginmedia Yes did speak to the team and the only option open to me was to leave, come back as a new customer (send equipment back etc, place new order) or go to another provider. With those 2 options on the table you can see why I've chosen to leave.
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Painter & Decorator
(@GlenHyett) reported
from
Broxbourne District, England
@virginmedia No you did not call me back and now angrier than before. Filled out online complaint form only to be told once submitted service not currently working! 🤬
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Steve Martin
(@HarlowGooner) reported
from
Harlow, England
@ColinMichaeI @Poloniumsoup @SkyUK @virginmedia @premierleague Sign up 30 day free trial, then cancel.
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Painter & Decorator
(@GlenHyett) reported
from
Broxbourne District, England
@virginmedia On the old app you would scroll down to a programme press ok and it would say watch now and you would press that and program would start on the tv. Now you have switch to the new remote which isn’t like your tv remote which the old app was exactly the same
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Ben Thapa
(@BenThapa82) reported
from
Saffron Walden, England
@virginmedia None of this answers the question of what happens when your service goes down.
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Stephen Trotter
(@Trotski82) reported
from
Stanstead Abbotts, England
@virginmedia been trying for two days to cancel BT sport. Please tell me how I can do this if you have shut the call centre and I can't do it online
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terry stubbs
(@tottenhamterry) reported
from
North Weald Bassett, England
@virginmedia my partners 91 year old mother lives alone phone@and tv down since yesterday her emergency neck contact button cannot work via phone just been told no engineer till Wednesday disgraceful company
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eoin Hurst
(@eoinhurst) reported
@VirginMediaIE thanks for that txt threatening to cancel my account in 48hrs due to one late payment. It’s nice that you ‘understand that these are challenging times’. A shame I can’t speak to you outside my 8-6 working day to make my complaint. #VirginMedia #Useless #Cancelled
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Lisa Cooper
(@lisalulabelle75) reported
Is there anywhere that gives worse customer service than @virginmedia 😡😡😡
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griptapebeercan
(@griptapebeercan) reported
My @virginmedia broadband was down this morning for a couple of hours. Which made me think - I’ve worked from home for over 2 years, and that’s only the 2nd time it’s happened. So 2 very small windows of time in over 2 years, I think that’s pretty damn reliable! Good work! 👍
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Andy Hawkes
(@namboozle) reported
@virginmedia Nope - I don't have the time to work through your backwards customer service phone line
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Andy Hodges
(@Andy_Hodges_UK) reported
Dear @virginmedia, please supply a telephone number to call for support with land line issues. Noting on your website, even under "Contact Us" and the help pages just take you round in ever frustrating circles! Thanks.
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Gemma Redford
(@GemRedford_FMN) reported
@Rachel_FMN @virginmedia We sacked them off. Hours and hours on the phone every time there was an issue. Trying to cancel even worse. Even when we returned the equipment they didn’t turn up for it then said they were going to fine us!! Jokes. Plus I’m over £1000 a year better off now too! Xx
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The Service Guy
(@CTSIan) reported
@virginmedia I already did & got told by two members that I was an idiot for complaining about fiber (which I don't have) so I've given up on that. :(
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Kimberlee
(@Kimberlee120) reported
@virginmedia Yes as been issues at least once a week lately. Picks up my account to say there are complex issues. It’s getting more and more and my tv box and router are old now. The amount of times turned everything on and off! TiVo box so slow internet cutting out
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Jamie Thompson
(@jamietomo) reported
@virginmedia That is ridiculous! Your customer service is abysmal.
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ThisisPW
(@thisis_PW) reported
@virginmedia contacted today as we have a Wi-Fi issue where it needs a Wi-Fi booster. Apparently you want to charge us £5 a month extra to supply one Wi-Fi booster. Why doesn’t the system work properly anyway? I am paying for #broadband but cannot get it across our home.