Virgin Media Outage Report in Bishop's Stortford, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bishop's Stortford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bishop's Stortford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bishop's Stortford, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Harlow, Cheshunt, Hoddesdon, Takeley and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 Harlow |
Total Blackout | |
| Harlow |
Wi-fi | |
| Cheshunt |
Total Blackout | |
| Cheshunt |
TV | |
| Hoddesdon |
Total Blackout | |
| Harlow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bishop's Stortford, England
Latest outage, problems and issue reports in Bishop's Stortford and nearby locations:
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Stansted Mountfitchet, England
@virginmedia I have received a virtual engineer call this morning. Apparently there is an issue in the area. There is no notification on the app to say this though.
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Robert Dearle
(@DearleRobert) reported
from
Harlow, England
@virginmedia Ok thanks. No I've used it for a long time. I use cafe nero every week for a free coffee. So I know how it all works. The app tells us to call 02 for help. But they just tell me I should not use it if not an 02 customer.
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🔑 Shawn 🔑
(@s_mann71) reported
from
Broxbourne District, England
@virginmedia usless customer services, been without Internet and TV all day now 😡😡😡
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Paul Gull
(@pgull1975) reported
from
Saffron Walden, England
@virginmedia I’ve spoken to someone who had previously chased this for me and he is still waiting on confirmation of change to residential property. He did say that once confirmed there could be another two weeks before installation. Will I be compensated for lack of service?
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Steve
(@StevenCudd2) reported
from
Hoddesdon, England
@virginmedia So after getting an engineer visit finally today, comes, says fixed, 10mins later broadbanddrops again. Told he will be back in 30mins, 2 hours later nothing. Now on 4th call to customer service getting cut off and no one knows what they are doing! Appalling service!
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rob price
(@robandvic) reported
from
Bishop's Stortford, England
@Virgin internet is absolutely shocking and their customer support is even worse #VirginMedia #Disgraceful #customerservice
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⭐️ 🇪🇺 Paul ⭐️ Dunning 🇪🇺 ⭐️
(@hairydalek) reported
from
Writtle, England
Sadly, the @horror_channel catchup service isn’t on @virginmedia , which is a total bummer.
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Uptown entertainment discos
(@Uptowndiscos) reported
from
Harlow, England
@techdotintel @virginmedia @O2 I'm currently a Virgin media customer and business O2 customer. Do I qualify?
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Alan Clarke
(@clarkyinjury) reported
from
Broxbourne District, England
@virginmedia do we know when TV services will be restored in the EN10 area? Your automated message just says ASAP but it’s been down since last Thursday? 😔
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Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia Think the menu options are slightly different on the 360 software but I found network diagnostics and signal quality is “Good” and connection speed is “high”. Does that help?
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Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia Hi there. Whenever we go to the iPlayer app it crashes the whole Virgin system which has to be turned off and on again. Been like that for 24 hours. Can you help please?
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Jim Thompson (Thompson Promotions)
(@Bambarumba) reported
from
Harlow, England
@woodcuttersson @virginmedia I’m having the same issues in getting through to anyone. My fault isn’t even connected to this outage so is even more frustrating that I can’t get through to anyone!! 🤬🤬🤬
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Stansted Mountfitchet, England
@virginmedia That I still need to have an engineer attend. I keep getting mixed messages! Had to book one for next Saturday. Potentially that could be 2 weeks without a full service
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Robert Dearle
(@DearleRobert) reported
from
Harlow, England
@_CaffeNero_ Want help with 02 priority app as a virgin media customer. App says to call 02..they told me to call virgin? Who can help. Failed me in Nero today.
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mel smith
(@melsmith25) reported
from
Hoddesdon, England
@virginmedia totally unacceptable , over 1 hour, being cut off 4 times, explaining my request to 15 different people, and still I have no solution to my request complaint on its way
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K.P
(@PrinceKp87) reported
from
Harlow, England
You lot taking the mick? How long is it taking to fix this no TV issue. @virginmedia
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Uptown entertainment discos
(@Uptowndiscos) reported
from
Harlow, England
@techdotintel @virginmedia @O2 I'm a virgin HOME customer and an O2 business customer but I don't qualify
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Sav..............
(@savvaschristo) reported
from
Hoddesdon, England
@virginmedia your company has the worst custermer service that I have ever had in my life. Spent nearly 2 hours on the phone today being cut off and transfered and now on whatsup since 4.15pm until now still waiting to be dealt with. VIRGIN YOU ARE COMPLETE JOKE OF A COMPANY.
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| RawrBunny 🤙🏼🇮🇹🇮🇹 The Conte Effect
(@BunnyJmz) reported
from
Harlow, England
My tv hasn’t come back on but the blue light is it I think you have broken my tv and My box is still not working @virginmedia #virginmedia
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Robert Dearle
(@DearleRobert) reported
from
Harlow, England
@virginmedia It was def.used within time scale. She just said it's not working after we tried to scan twice amd she tried typing in then numbers so both ways..she didn't know why and told me to contact 02 but that's why she gave me the receipt.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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adam
(@adamwearing1) reported
@ACousins3 @LDesesperes @virginmedia Wtf?!? You have all the channels surely?
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Angela Holroyd
(@holroyd_angela) reported
@virginmedia can you give me advice of how we can get thro to customer service and talk about reducing our bill? It’s gone up so much higher
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David Francis
(@d10dwf) reported
@virginmedia been on hold for an hour now. I’ve only been a customer for one week and my landline and mobile aren’t working- not a good start, can somebody contact me urgently.
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Mark Matthews
(@mat84481881) reported
@virginmedia I expected more,but let down again.
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Ed61
(@Ed6114) reported
@virginmedia yep my jaw is on the floor at how much you charge for such a **** service. My son is trying to fill@out an online application for a job and the signal keeps dropping so has to start again every time. Only 10ft from router on a 600 line. Not that you care
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Jane Sproat RN
(@janey513) reported
@virginmedia you really need to get your complaints response team to actually investigate & respond to issues. I’m circulating through sorry you’ve cancelled your service & we’re sorry but have given you £25 neither answers my query! At least 6 responses like this so far 😡
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Charles
(@Charles11522381) reported
@virginmedia I was giving your customers a very valuable source of information, I guess what your saying is believe any lie told us or were not entitled to help. I'm refusing to pay any more money my contract ran out in 2016 so I don't have any obligation.
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Charles
(@Charles11522381) reported
@virginmedia I was banned from your forums for rallying other people to contact bbc watchdog. I only did so because they kept saying it was a us issue and not a virgin issue even though the number of people complaining tells a different story!
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GJM
(@zombie_apoc1) reported
@virginmedia I’ve lost all hope and trust in VM. When you try to help, you ask me to chat on another platform which I can’t access. So can’t get it sorted. I will have to go back to old company, it’s silly having no WiFi for £62 a month (internet only).
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Karen Berry
(@KarenB3rry) reported
Long week at work, sit down to watch TV and all our @virginmedia services are down. Service status says good, followed web advice still no service. Phone line diagnostic says there’s no fault...but it’s not working!!!!!!!aaargh