Virgin Media Outage Report in Bishop's Stortford, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bishop's Stortford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bishop's Stortford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 21: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Bishop's Stortford, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Harlow, Bishops Stortford, Ware, Hoddesdon, Hertford, Saffron Walden and Stansted Mountfitchet.
| City | Problem Type | Report Time |
|---|---|---|
 Harlow |
Internet | |
| Harlow |
TV | |
| Harlow |
TV | |
| Harlow |
TV | |
| Harlow |
TV | |
| Harlow |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bishop's Stortford, England
Latest outage, problems and issue reports in Bishop's Stortford and nearby locations:
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Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia Hi there. Whenever we go to the iPlayer app it crashes the whole Virgin system which has to be turned off and on again. Been like that for 24 hours. Can you help please?
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Terry Carney 👋
(@SalesRemedy) reported
from
Sheering, England
@virginmedia Ongoing issues; On ZOOM lag issue. On Netflix during viewing stops, whirls and often crashes. Day to day work, slow load on web browsers, crashes daily even with Ethernet run to office in house. Upgraded recently now £114 a month and still awful WiFi. How do I cancel my contract?
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Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia Think the menu options are slightly different on the 360 software but I found network diagnostics and signal quality is “Good” and connection speed is “high”. Does that help?
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Trudy Lea
(@TrudyLea1) reported
from
Sawbridgeworth, England
Any advice on getting in touch with @virginmedia tried ringing, just get cut off, tried website, just crashes, I’m currently spending £100+ a month, for a service I’m just not getting 😔 #HadEnoughNow
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Stansted Mountfitchet, England
@virginmedia I have received a virtual engineer call this morning. Apparently there is an issue in the area. There is no notification on the app to say this though.
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Trudy Lea
(@TrudyLea1) reported
from
Sawbridgeworth, England
Could someone from @virginmedia please tell me if the internet is down in the CM21 area? I have no tv, internet or telephone connection. TV is showing error code (W02) many thanks #Help
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🅺🅴🆅🅸🅽 🅹🅴🅽🅽🅸🅽🅶🆂
(@Kevinj86) reported
from
Harlow, England
Getting bombarded with calls from someone saying they work for @virginmedia and I have a problem with my broadband - five times this week! #nightmare @Ofcom
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Lee Gildersleve
(@lotfredjanlee) reported
from
Watton at Stone, England
@virginmedia my WiFi is so bad that come 7pm we have to switch it if on our phones and use our data. I’ve just tried to book a service call only to be told I can’t as they are doing work on our area and it will automatically get cancelled. It’s been bad for a year now!!!!
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Stansted Mountfitchet, England
@virginmedia That I still need to have an engineer attend. I keep getting mixed messages! Had to book one for next Saturday. Potentially that could be 2 weeks without a full service
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Bijal Pattani
(@mrpattani) reported
from
Sheering, England
@virginmedia really really bad service, will there be a point when you can get something right. Beginning to wonder why I switched. #virginmedia #complaint #nothappy
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Gary dorrington
(@Garyonline1) reported
from
Chipping Ongar, England
@virginmedia No apparently there are ongoing issues in my area Cm5 9az which you are hoping to resolved by the 5th but not definite i just wish you would inform customers when these faults occur rather than us chasing you up
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia I received a phone call from a man , Jacob Smith purporting to be from your security department. He told me my internet had been hacked by someone in the USA. He refused any contact details after he told me to download a Quick Support app. He phoned 01606863673.
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Gary dorrington
(@Garyonline1) reported
from
Chipping Ongar, England
@virginmedia We have had no coverage over the weekend in december we were without service for 10 days this seems to be an ongoing problem which you are failing to cure
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Julie Lawrence
(@Juju79) reported
from
Hoddesdon, England
@virginmedia I have tried calling the customer service number but it says the call cannot be connected.
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia your customer service is unbelievably pathetic. You think paying me £50 discount will resolve my contempt for your service, well it won’t. It took you 6 weeks before anyone even contacted me. I pay for 300 meg WiFi, I’m lucky if I get 20.
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Trudy Lea
(@TrudyLea1) reported
from
Sawbridgeworth, England
@virginmedia Hi, When trying to watch anything “on demand” it continuously crashes, and we get a variety of error codes, and anything HD, doesn’t load at all. My 2nd box doesn’t work, it just stays on the start up page with the circle spinning. We have pretty much lost wifi upstairs. Help!
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Matthew Saggers
(@MatthewSaggers) reported
from
Harlow, England
@virginmedia 150 all departments are shut, my virgin media app keeps having a 500 error code. How do we contact some to move an appointment due to family emergency. Shame for a communication company users can't communicate with you.
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Gary dorrington
(@Garyonline1) reported
from
Chipping Ongar, England
@virginmedia Also it would be nice for someone to point out what is the problem we are currently having.
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia You obviously don’t read my tweets. I complained and it took 6 weeks to reply. Your company is really pathetic, and has no customer service.
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sarah gabb
(@sarahcoysgabb) reported
from
Broxbourne District, England
@virginmedia can someone in the tech team please dm me as I have had no internet stability now for 2 months and no human is answering the phone not good when homeschooling
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pablo
(@shakermaker90s) reported
@eir @ger_oconnor Mr too!!! My issue is different, but it was a blatant and total lie when I told them I was co sidering switching to them from Virgin Media. I made the change and I've been ripped off and fobbed off. Horrible lying vile bastards. #eir
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gk
(@gobikannans) reported
@virginmedia Speed test will work if I have connection. Problem is connection is dropping off frequently then comes back after 10mins. It started this morning again. So frustrating Friday morning..! Is there a customer care number which i can reach out easily to talk to someone?@virginmedia
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Yv
(@yogi7592) reported
@virginmedia I have been trying to cancel my contact for over a week now. You go on the what’s app chat ant it keeps you on hold for days. I called the number on several occasions to be cut of at 64 minutes. Ridiculous service. All I want to is LEAVE THIS TERRIBLE COMPANY
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bu,
(@ItsAbuu) reported
@virginmedia Not since 3pm and stuck in a loop of do you still require help from the bot 🫠 absolutely shocking service
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Julie
(@Julie63174890) reported
@virginmedia I’m having trouble with my ntlworld email account it’s not loading mail. Is there a problem? this has happened before and I lost all my saved mail.
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KRT | MF SCAR
(@katsuragiracing) reported
Virgin Media repair man showed up at 8am on the dot, no signal coming to my property so checking the cabling 🤞
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Pablo
(@shakermaker90s) reported
@eir @ger_oconnor Me too!!! My issue is different, but it was a blatant and total lie when I told them I was considering switching to them from Virgin Media. I made the change and I've been ripped off and fobbed off. Horrible lying vile bastards. I'm not letting them away with it. #eir
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Roony Martin
(@roonymartin84) reported
@virginmedia not had a 5g signal on my Hub3 for over 24 hours noweven though online it’s saying there’s no problems. 2g signal hasn’t been reliable either, cutting off Wi-Fi to devices regularly. Done all the checks and multiple reboots to no avail.
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N
(@Pine_Freshness) reported
@virginmedia why is the router dropping it's signal repeatedly? This has been happening for days.
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adam james
(@adamjames28) reported
@virginmedia I am having a nightmare trying to contact you about what is going on with my service. Help ne