Virgin Media Outage Report in Bishop's Stortford, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bishop's Stortford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bishop's Stortford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Bishop's Stortford, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Harlow, Hertford, Ware, Broxbourne, Bishops Stortford and Hoddesdon.
| City | Problem Type | Report Time |
|---|---|---|
 Harlow |
Wi-fi | |
| Harlow |
Wi-fi | |
| Harlow |
TV | |
| Harlow |
TV | |
| Harlow |
TV | |
| Harlow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Bishop's Stortford, England
Latest outage, problems and issue reports in Bishop's Stortford and nearby locations:
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Trudy Lea
(@TrudyLea1) reported
from
Sawbridgeworth, England
Could someone from @virginmedia please tell me if the internet is down in the CM21 area? I have no tv, internet or telephone connection. TV is showing error code (W02) many thanks #Help
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Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia Hi there. Whenever we go to the iPlayer app it crashes the whole Virgin system which has to be turned off and on again. Been like that for 24 hours. Can you help please?
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Trudy Lea
(@TrudyLea1) reported
from
Sawbridgeworth, England
@virginmedia Hi, When trying to watch anything “on demand” it continuously crashes, and we get a variety of error codes, and anything HD, doesn’t load at all. My 2nd box doesn’t work, it just stays on the start up page with the circle spinning. We have pretty much lost wifi upstairs. Help!
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia You obviously don’t read my tweets. I complained and it took 6 weeks to reply. Your company is really pathetic, and has no customer service.
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia your customer service is unbelievably pathetic. You think paying me £50 discount will resolve my contempt for your service, well it won’t. It took you 6 weeks before anyone even contacted me. I pay for 300 meg WiFi, I’m lucky if I get 20.
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Terry Carney 👋
(@SalesRemedy) reported
from
Sheering, England
@virginmedia Ongoing issues; On ZOOM lag issue. On Netflix during viewing stops, whirls and often crashes. Day to day work, slow load on web browsers, crashes daily even with Ethernet run to office in house. Upgraded recently now £114 a month and still awful WiFi. How do I cancel my contract?
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sarah gabb
(@sarahcoysgabb) reported
from
Broxbourne District, England
@virginmedia can someone in the tech team please dm me as I have had no internet stability now for 2 months and no human is answering the phone not good when homeschooling
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Gary dorrington
(@Garyonline1) reported
from
Chipping Ongar, England
@virginmedia We have had no coverage over the weekend in december we were without service for 10 days this seems to be an ongoing problem which you are failing to cure
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Lee Gildersleve
(@lotfredjanlee) reported
from
Watton at Stone, England
@virginmedia my WiFi is so bad that come 7pm we have to switch it if on our phones and use our data. I’ve just tried to book a service call only to be told I can’t as they are doing work on our area and it will automatically get cancelled. It’s been bad for a year now!!!!
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🅺🅴🆅🅸🅽 🅹🅴🅽🅽🅸🅽🅶🆂
(@Kevinj86) reported
from
Harlow, England
Getting bombarded with calls from someone saying they work for @virginmedia and I have a problem with my broadband - five times this week! #nightmare @Ofcom
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Gary dorrington
(@Garyonline1) reported
from
Chipping Ongar, England
@virginmedia No apparently there are ongoing issues in my area Cm5 9az which you are hoping to resolved by the 5th but not definite i just wish you would inform customers when these faults occur rather than us chasing you up
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Julie Lawrence
(@Juju79) reported
from
Hoddesdon, England
@virginmedia I have tried calling the customer service number but it says the call cannot be connected.
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Stansted Mountfitchet, England
@virginmedia That I still need to have an engineer attend. I keep getting mixed messages! Had to book one for next Saturday. Potentially that could be 2 weeks without a full service
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Paul Ess 🇮🇪
(@djsmiffyp) reported
from
Harlow, England
@virginmedia Any idea why my internet has constant issues? Harlow CM18 area?? Internet been dropping in and out for a week now 😳
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Gary dorrington
(@Garyonline1) reported
from
Chipping Ongar, England
@virginmedia Also it would be nice for someone to point out what is the problem we are currently having.
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia I received a phone call from a man , Jacob Smith purporting to be from your security department. He told me my internet had been hacked by someone in the USA. He refused any contact details after he told me to download a Quick Support app. He phoned 01606863673.
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Bijal Pattani
(@mrpattani) reported
from
Sheering, England
@virginmedia really really bad service, will there be a point when you can get something right. Beginning to wonder why I switched. #virginmedia #complaint #nothappy
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Trudy Lea
(@TrudyLea1) reported
from
Sawbridgeworth, England
Any advice on getting in touch with @virginmedia tried ringing, just get cut off, tried website, just crashes, I’m currently spending £100+ a month, for a service I’m just not getting 😔 #HadEnoughNow
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Matthew Saggers
(@MatthewSaggers) reported
from
Harlow, England
@virginmedia 150 all departments are shut, my virgin media app keeps having a 500 error code. How do we contact some to move an appointment due to family emergency. Shame for a communication company users can't communicate with you.
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Stansted Mountfitchet, England
@virginmedia I have received a virtual engineer call this morning. Apparently there is an issue in the area. There is no notification on the app to say this though.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adrianna Gladkowska
(@AdriannaGladko1) reported
@virginmedia My service should have ended in May as per contract. Gave 30 days notice on WhatsApp then you took money anyway. Called again was told contract is still running ! Spoke to 5 people on that call nobody was able to help
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Its Not Ideal
(@Spook14xx) reported
@virginmedia Yes new quote less,for reduced service. Next two bills higher,yet contract doesn’t end until 31/7, reminder letter received 7/7.Man on phone said my deal already ended?He transferred me, got cut off, he was a bit abrupt. Bill explanation was different to lady spoke to previously
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budgiesmuggler45
(@budgiesmuggle45) reported
@virginmedia I now have to waste more of my time to log a complaint with CISAS as i have done and won my case previously. You have the worst customer service in the country. Own that and do better. Your oversees service centres are run by dishonests people and we've had enough.
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Tim Pailthorpe
(@timpailthorpe) reported
So my only option is to wait for the order to be fulfilled then cancel the @virginmedia service. But this time never ever to order anything from them again for making such a simple process impossible 2/2
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budgiesmuggler45
(@budgiesmuggle45) reported
@virginmedia Fine. Sort your oversees customer service centres out. They're giving Virgin a really bad name. This is based on experience over the past 7 years with three moves. Say one thing do another. As soon as i speak to someone in the UK things get resolved but wasting all of our time.
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Adrianna Gladkowska
(@AdriannaGladko1) reported
@virginmedia What about all my open complaints and no response? Can you help with that ?
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Simön_Says
(@n17_oap) reported
@virginmedia Both and I’ve phoned your “customer service “ people dozens of times and they usually manage to magically make it ok for a few days at most then back to the usual buffering,lagging,very poor range (can’t watch anything streaming upstairs as it continues to buffer)
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budgiesmuggler45
(@budgiesmuggle45) reported
@virginmedia Dealing with your oversees customer service reps is literally like dealing with criminals. There isn't one bit of honesty in how they run your customer service. They say one thing and consistently do another. I took pics of my chat with your rep and now i go to CISAS
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Fahra P
(@FahraP2) reported
@virginmedia No complaint has been raised as yet. I feel as if the installation team are fobbing me off
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Benny Hall
(@BennyHall17) reported
@virginmedia Before it stopped working the tv was fine but Netflix wasn’t working so I restarted the TiVo using settings 3 thumbs down and last channel and since then it’s stuck in the reboot loop