Virgin Media Outage Report in Hoddesdon, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Hoddesdon come from postal codes EN11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hoddesdon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hoddesdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Hoddesdon, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Enfield Town, Wood Green, Chigwell, Finchley, Stevenage, Harlow, Hoddesdon, New Southgate, Tottenham, Walthamstow, Hatfield, North Finchley, Colindale and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
TV | |
| Enfield Town |
Internet | |
| Wood Green |
Internet | |
| Chigwell |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hoddesdon, England
Latest outage, problems and issue reports in Hoddesdon and nearby locations:
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Nick Anstead
(@NickAnstead) reported
from
London, England
Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.
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Andry T
(@andryt1981) reported
from
Enfield Lock, England
@virginmedia so disappointed with the service I have received, phone answers then they hang up, can’t wait to leave such a bad provider
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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William Pope
(@PopePower) reported
from
Walthamstow, England
@virginmedia This letter was never received. No attempt to contact us was made. was initially told by Virgin that they thought the account holder had called to have the account disconnected. I have since tried to rectify the situation by calling Virgin to request our account be reconnected.
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Ollie McGrath
(@OliverMcGrath) reported
from
Barnet, England
@virginmedia Our set up day was this week then you told us our street doesn’t have virgin so it would be delayed slightly. You delayed it almost 2 months. Then when I tried to cancel you said it could be installed next week but that was lie. Then you kept calling to sell another deal
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Gary Lager
(@Garrardinho) reported
from
London, England
@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.
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nasty nick
(@nickpeddle234) reported
from
Harlow, England
@virginmedia any problems in the cm194 area
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Junojac
(@leigh_jacqui) reported
from
Enfield Lock, England
@virginmedia determined to leave you this month . Fed up of price hikes and customer service with an attitude! Nothing for customer loyalty!
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Helen Fuller
(@Helenf78) reported
from
Welwyn Garden City, England
@virginmedia I reset my router at least four times a day. If I was to ring every time my Internet dropped out I'd constantly be on my phone. This isn't and can't be 'a fault', the service is just absolutely crap!
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Helen Fuller
(@Helenf78) reported
from
Welwyn Garden City, England
@virginmedia I was told that the third option 'didn't exist' and I'd have to buy myself out of my contract or cancel it and go elsewhere... After being offered pittance for a phone you charged me £900 for (the price hardly went up if the phone was immaculate by the way...) I was basically
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Andy M
(@AndyM_N3) reported
from
Barnet, England
Virgin Media broadband issues again. Do not deal with this joke of an organisation. Terrible internet and their customer service is even worse
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Helen Fuller
(@Helenf78) reported
from
Welwyn Garden City, England
@virginmedia Now while I understand that you guys did not bust my phone, I'm livid that 'Oliver' just naffed off and kept me sitting like an idiot for 45 minutes just to be told that he hasn't told me the truth anyway!! I just want a new phone!! 😭😭
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Ollie McGrath
(@OliverMcGrath) reported
from
Barnet, England
I had an amazing experience with @virginmedia until I tried to move house with them. I’ve spoke to so many people over the last few days and it’s been horrible.
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Marc
(@MarcJTaylor) reported
from
Tottenham, England
@virginmedia It’s not working at all now. Tried to reset the box and since then had no connectivity.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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TT
(@TracyTyson) reported
from
Stanstead Abbotts, England
@virginmedia shocking customer service today Virgin! I said I would tweet if no one returned my Call after your advisor hung up on me mid convo 😡
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CMB77💙
(@ChriMBow) reported
@virginmedia Just WiFi. Its been like this for months. It seemed to get better and now it is off more than it is on in certain parts of the house. Been a customer for years and this is the worst WiFi I've had but also the worst customer service when I rang
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Paul Stephen
(@PaulTamplin) reported
@virginmedia Would this be easier if someone called me rather than have my issue plastered across social media?
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David
(@m25driving) reported
@virginmedia unbelievably bad customer service! Two missed install appointments with no notice! The best part of 3 hours on the phone! Still no resolution! Not a great first impression for a new customer! I hope the rest of the contract it this bad!
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Jay McDonnell
(@JayMcDonnell17) reported
@virginmedia As per usual... Your connection test advises of no issues
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Gordon Campbell
(@gorcampbell) reported
Anybody noticed an issue loading some sites on Virgin Media today?
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bee 💛🐝
(@beekennedy_) reported
**** virgin media wifi, I don't get to play kahoot cause my teacher has an Internet outage
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Sam Collett
(@WhatSamSawToday) reported
For the second day running @virginmedia tell me their systems are down and I cannot leave them. Having spent a total of 2.5 hours waiting on the phone I requested they call me back when their systems work. They replied they cannot do that. Talk about shoddy service!
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Charlie Simon
(@charlie_simon1) reported
@virginmedia Literally came out of the hospital ward to take you up on your offer of a webchat. You are supposed to be customer service. This does feel like a joke now. Send me a webchat link to resolve this at 4pm. Or is that too complicated?
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Jay McDonnell
(@JayMcDonnell17) reported
@virginmedia hello virgin media, I'm sorry to contact you regarding this issue and would have hoped somebody would have contacted me instead of me going out of my way but right now I need to ask if there is a reason I should not terminate my contract because of this appalling act
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Kie Mc
(@kiemc33) reported
@virginmedia nobody answers the phone lines, websites and apps don’t work. I just want to reduce my service. #PoorService