Virgin Media Outage Report in Epping, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epping, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epping and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Epping, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Islington, Dagenham, Tottenham, Hackney, Romford, East Ham, Leyton, Upminster, Camden Town, Ware, Waltham Cross, Harringay and Barking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Ilford |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epping, England
Latest outage, problems and issue reports in Epping and nearby locations:
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@virginmedia No I have not and at no stage has any one or any virgin media Web site indicated to do so I have as stated spent hrs on the phone talking to yr people about the problem and now you suggest this I am totally fed up ringing VIRGIN MEDIA and constantly going over the same things.
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@virginmedia Self install as we had determined the tivo box was faulty they sent one but its obviously never been activated from your end despite the hrs I've spent online trying to get it done no one I speak to has a clue what there doing constantly going thro diagnostics not activating it.
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Mark Catchlove
(@markcatchlove) reported
from
Ilford, England
@virginmedia 4 engineer visits have not resolved anything. There is so much conflicting information. I really need to speak to someone who can actually help.
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royal 🌈
(@elthampalacegay) reported
from
London, England
@virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??
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Elmarie Hahn💙
(@elmah69) reported
from
Ilford, England
@virginmedia someone on your 0800 number told us to ring back at 9pm, said she would be there till 10pm. Tried to call at 9 pm no one there. Disgusting customer service.
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Stewart Daniels
(@Editmonster) reported
from
Walthamstow, England
@MoneySavingExp , good morning just wondering if having no service from @virginmedia for over 20 Days is that ground to cancel with no costs
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Helen Reihill
(@BBLn15) reported
from
Tottenham, England
@virginmedia It’s the same number I’ve had for over 30 years. Read previous tweets! I wanted rid of Virgin because Customer service is really lousy. I see you’re pushing the blame to other provider without evidence. Sounds about right How long wait for someone to answer the phone today?
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royal 🌈
(@elthampalacegay) reported
from
London, England
Can you please just sort out the broadband issues in SE9 @virginmedia Been ongoing since the 30th with timeline of resolution continually moving out.
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Stewart Daniels
(@Editmonster) reported
from
Walthamstow, England
@virginmedia got a bit of issue which has been doing on for two weeks and now been told it need to go to Networks Team , is there anyway of knowing when this repair will happen
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@virginmedia You have given me a number 0345 454 111 which doesn't exist come on this is getting ridiculous also tried 150 has no option 3 and takes me straight back to someone who wants to do a diagnostic check and I am also using a virgin phone just how bad does this get
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Mariachiara
(@mariesnotcool) reported
from
Islington, England
@virginmedia we’ve had no service in EC1V London, since our Wi-Fi was installed last month. We’ve tried to call countless time and we keep being told about “area issues” that would be solved the day after but never do. This is just unacceptable behaviour!
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Lloyd Child
(@islingtonlloyd) reported
from
Islington, England
Oops! Virgin Media seems to be down in N LDN, or is it just me @virginmedia
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
VIRGIN MEDIA beware over 25 yrs a customer, there customer service has hit rock bottom what an appalling company to deal with anybody had the same experience please pass on.
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Elmarie Hahn💙
(@elmah69) reported
from
Ilford, England
@LutzSchueler @virginmedia worst customer service ever. Orders changed without notification and unable to make contact with a human to discuss problem.
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@BrianBr41198151 There service has become appalling on the phone today 98mins then they cut me off no resolution to the problem been with em over 25yrs Virgin Media's customer service is non existent think twice before you sign up.
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
More to come on VIRGIN MEDIA WORST EVER company to deal with they truly are the pits as far as customer service is concerned beware.
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Lloyd Child
(@islingtonlloyd) reported
from
Islington, England
@virginmedia Hi, yes I did. But still no service before I left home. Online service checker just said problems with TV & Broadband in my postcode area. Currently not at home, but will check upon my return.
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Lloyd Child
(@islingtonlloyd) reported
from
Islington, England
Nope, not just me. Hurry up & fix it @virginmedia , I want to watch the game in UHD
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SallyH
(@sallyhhk) reported
from
Islington, England
@virginmedia 3 hours of online chat and I’m still haven’t managed to cancel my subscription. Why is it so difficult??
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marco salamone
(@marcones87) reported
from
Tottenham, England
@virginmedia n22 my line is down, this issue is due for the weather?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brian Kelly
(@Bra1nK) reported
@virginmedia Connections all OK and I rebooted the box, pixellation seems worse on BBC1 HD but other channels are affected. Trying to test via my online account I end up at the same broken page (doesn't seem to be a bad link it just doesn't work)
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Simon Miller
(@SimonMiller316) reported
@virginmedia I know it's not your fault, but really? I've been through this. A technician's already confirmed that during 'routine works' someone cut my chord by accident. I'm waiting for 'the field team' to fix it and every day you tell me it's done but it's not. It's now been 10 days.
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Michael_b
(@ironmike985) reported
@virginmedia by any chance is there anyway I can nominate these jokers @TalkTalk for worse broadband provider of the year must be a link somewhere ? Got any details of the ombudsman so I can lodge a complaint and terminate my contract for a service I pay for but don't receive ?
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Dan Bank
(@dbank7) reported
@virginmedia why is it impossible to chat with someone? doesn't work on the site/app, don't answer phone calls... what can I do??
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Donna Bates
(@smileyd34) reported
@virginmedia Can some one please answer the retention chat window my poor mum has been waiting since 08.56 !!!
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Dieren
(@DierenMP) reported
@virginmedia I’ve done everything you’ve said already. It says there’s no problem when running a test but my box is still blinking green.
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Nina
(@supersleeper) reported
@virginmedia Hey @virginmedia thanks so much for your help/tweets. I was in contact via WhatsApp at the same time & Albern has sorted out problem. It took a while but it's sorted now. Had this interaction been when trying to resolve TV services, I think outcome would've been different. Thanks
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Dieren
(@DierenMP) reported
@virginmedia I’ve had no internet with you guys for almost a week now. Every time I call up I’m not able to get through to any customer service members as it tells me the same message “the engineers are working hard to fix this problem and it may take longer that usual”.
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Graeme
(@gmichie7) reported
@virginmedia No still no service. Talked to advisor on the phone but no help and no further forward with refund for loss of service.
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G
(@G45526203) reported
@virginmedia I reported it on the 2nd Feb, it was a network issue and request both over the phone and on your automated system to be updated, phoned again Monday to find out the automated message has changed so assumed the network issue is fixed but I didn't receive a message informing me