Virgin Media Outage Report in Epping, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epping, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epping and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Epping, Essex, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Ilford, London, Enfield Town, Barking, Camden Town, Harringay, Leyton, Walthamstow, Dagenham, Romford, Wood Green, Harlow, Islington and Upminster.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| Ilford |
Wi-fi | |
| London |
Internet | |
| Enfield Town |
Phone | |
| London |
Wi-fi | |
| Barking |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epping, England
Latest outage, problems and issue reports in Epping and nearby locations:
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New Directions 🇬🇧🇱🇨
(@NewDirections7) reported
from
Ilford, England
@virginmedia I’d like to change my virgin media package can I get some assistance ASAP please. It’s awful that as a customer you can’t get help right now!!!!
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
@virginmedia C'mon... I wouldn't have taken to tweeting if I had not exhausted every aspect of rectifying the issue. The issue lays in your corner.
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
@HendonGooner It's gone beyond a joke. Recorded message says issue fixed. WiFi still dead and zonked. 4 days of no service @virginmedia only adds to the head f... of being under curfew.
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Ezzy Elliott
(@ezzye) reported
from
Hackney, England
@hannahfearn @virginmedia My brother had issues with his provider due to a restriction with ip addresses of VPN. If you are using VPN mention that specifically in complaint to virgin.
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Stephen Anthony Davids (SAD)
(@SADLondon) reported
from
Stratford, England
@alexagius98 Intermittent service for 4 weeks no WiFi since 18/4. No TV also. Lockdown has become like a prison lock-in. #Virginoutage @virginmedia
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Carlo Margaritelli
(@TheFakeItalian) reported
from
Romford, England
@virginmedia service down again in Hornchurch
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David Waddell
(@davidwaddelluk) reported
from
Camden Town, England
Impossible to cancel @virginmedia contract. Most call centres closed and impossible to find how to do it on website. HELP!!! #ofcom
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Nick Levine
(@nicklevine) reported
from
Camden Town, England
@siasiasia @OrrinEdenfield @maxi_vene @No1Dazi @virginmedia Yes. Been like this since 24 March. Back up now but v slow speeds. Better than nothing so will just see out contract now 👍
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@Dope007 @virginmedia I'm not ignorant of wider societal issues - I'm complaining directly to virgin media about the service they are supposed to provide on a forum that they use to disseminate information to their customers. Why you have jumped in this thread to criticise me is weird - moron.
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Sasha Wilkins
(@LibertyLndnGirl) reported
from
Camden Town, England
@virginmedia my Internet’s been down since last night, your website keeps coming up with error messages so I can’t check my account…
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
Please @virginmedia fix your street cab NW3
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Christian Rasmussen
(@apoltix) reported
from
Camden Town, England
@virginmedia Known issue reported. Estimated fix: 24+ hours after issue began 🙄… Wouldn’t be as bad if everyone weren’t tethering on their phones as a result of the outage. Seeing only 2 Mbps @EE when on 4G 🤨
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terry stubbs
(@tottenhamterry) reported
from
North Weald Bassett, England
@virginmedia my partners 91 year old mother lives alone phone@and tv down since yesterday her emergency neck contact button cannot work via phone just been told no engineer till Wednesday disgraceful company
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SG
(@Gooner_Stu1) reported
from
Camden Town, England
@virginmedia Now 24 hours without broadband, you have the entire country being told to work from home and you can’t provide any details as to why. I understand you’re probably using fewer techs but I’d have thought you’d be able to triage a problem in less than a day, or know the actual issue
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Stephen Anthony Davids (SAD)
(@SADLondon) reported
from
Stratford, England
@HendonGooner @helfkndoes @virginmedia Intermittent service for 4 weeks no WiFi since 18/4. No TV also. Lockdown has become like a prison lock-in. #Virginoutage
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Christian Rasmussen
(@apoltix) reported
from
Camden Town, England
@virginmedia Issues yet again. No connection at all now. Superhub keeps blinking green and the setup UI says “Internet (Access denied)”.
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Mosaic LGBT Youth Centre
(@mosaicLGBTyouth) reported
from
Islington, England
@vmbusinesshelp @vmbusiness By ‘protecting network’ you mean protecting profit margins let’s be honest here. Thankfully we are being released from the contract and moving to a more reasonable provider that supports customers through the pandemic and not makes them inaccessible.
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
@HendonGooner Neighbours having similar issue. The inability to work online is debilitating @virginmedia. Poor communication only makes the situation dire.
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Nick Levine
(@nicklevine) reported
from
Camden Town, England
@siasiasia @OrrinEdenfield @maxi_vene @No1Dazi @virginmedia Thanks. I’m trying again now. It’s an appalling service. Been like this in NW3 for three weeks now
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Funnybits_Bytes 🙂😚
(@FunnybitsB) reported
from
Romford, England
@virginmedia why have I got no internet please I need this help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joanna Clifford
(@JoannaCliff80) reported
@virginmedia terrible customer service!! I agreed a contract via chat which I was then told I couldn’t have, a £50 goodwill gesture credit to be applied to my account, which never materialised and a monthly discount which they ‘forgot’ to apply. Shocking
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will barbero 🇮🇹🏴🇪🇺
(@willbarbero) reported
@virginmedia Thanks. It won't let me cancel, I can only reschedule
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Alan Watkins-Groves
(@MrAWG1945) reported
@virginmedia discovered we had been paying you for a phone number we did not have. Stopped payment to ghost number. You cut off my wife's phone. Called your help. After many hours help said going off shift and left.
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Josh Stankler
(@joshstankler) reported
@virginmedia Hi. How long after being a new customer should someone receive their free Google speaker? Thanks
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Antje Southern
(@noneybean) reported
@virginmedia I have tried your forums there is no way to get hold of you. A call back service would be helpful? Send me a number to call that is free
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Jaclyn Kaye
(@JacToTheFuture) reported
@virginmedia I've been trying to cancel my Virgin service for weeks, but your phone lines are constantly engaged and there is no alternative available. I filed a complaint weeks ago but still haven't heard back. This feels like a trap. How can I cancel my Virgin services?
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Alan Karsberg
(@AlanKarsberg) reported
@virginmedia 1. There is nothing technical about sending out TiVo boxes. 2. You are asking me to spend yet more of my time explaining my technical issue on your community help forum. Why can your technical team not just sort out the issue without me spending yet more time?
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Neil Alexander |🇬🇧 | Keep Brexit Britain Free
(@Dick4Dastardly) reported
@virginmedia Hi Team, I managed to speak to Paige at the call centre this morning who was very helpful and made the bill adjustment for me. The trick seems to be to push the phone buttons that take you to bill enquiries and hang on for 5 mins. Anyway it worked for me. Many thanks all.
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J
(@sales_and_ecom) reported
@virginmedia @virginhelp First installer “you have a fibre network cable so I can’t install the coax box, need a cable dropped first so will book them.” 2 weeks later “you don’t need a cable dropped you already have Fibre cable, you need a fibre technician to install the internal box”...
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Sasha de Pfeffel Clap-for-Carrie Johnson
(@SashaToMyMates) reported
@timfprice @virginmedia I had pretty strong broadband from them with barely an issue for 2.5 years, including a house move. Admittedly i plugged their WiFi router into a WiFi mesh so the home side was taken care of. However they do fail on moving out of coverage and spamming/calling when asked not to.