Virgin Media Outage Report in Epping, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epping, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epping and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Epping, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Dagenham, Enfield Town, Harringay, Woodford Green, Waltham Cross, Waltham Forest, Ilford, Romford, Camden Town, Islington, Hertford, Chingford and Harlow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
TV | |
| Hackney |
Wi-fi | |
| Hackney |
Phone | |
| Hackney |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Epping, England
Latest outage, problems and issue reports in Epping and nearby locations:
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Mark North
(@MarkNorth78) reported
from
Romford, England
@virginmedia I have requested my full account information to be sent to me under the freedom of information act, so that I can raise a formal complaint, earlier today. Was told it will be emailed to me immediately... Still nothing in my inbox. I'll probably have to call a 5th time.
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Paul Dart
(@Enfield67) reported
from
Enfield Lock, England
@virginmedia After all that, the new contract by email shows the phone part of the deal has been down graded to weekend calls only despite my Dad saying he needed to keep all time calls as he spends ages on phones to hospitals and doctors for appointments. I’m sure this wasn’t what was agreed
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.
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Nigel
(@nige977) reported
from
Ilford, England
on hold for 15mins @virginmedia only to be given another number, utterly useless, how can the service be so expensive, but this useless
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@ben_reed_73 @Scoutsscarter @BBCBreakfast @virginmedia I have been with them for 12 years. Love the product, hate the service
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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Matthew Thistleton
(@ThistletonM) reported
from
Ilford, England
@virginmedia Thank you for your response, the TV connection is still often very slow or (having just come home from work) currently not connecting to Netflix or catch up (error NW-2-5)
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Tim Davies
(@TimHDav) reported
from
Tottenham, England
@virginmedia The phone of course is still not working. Outrageous. This is despite assurances that an engineer would be sent & that it would be resolved in several hours! Utter nonsense. I would like to escalate my complaint now please. I will dm my number & please arrange for me to be called
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🏴steve patrick
(@SPQPR1) reported
from
Harlow, England
Texting enquires to @virginmedia , actually take days to answer. Terrible service. 🙄
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Muhammad Saeed Mulla
(@mmulla) reported
from
Walthamstow, England
To be fair, this is probably a PR person tweeting this, but really bad PR for @VirginMedia if they think that this is secure. Plus they missed the whole point, which was that the password was stored in plaintext.
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@funkyfairy78 @virginmedia They will owe me a refund in September and I’ll make sure I get it 👆🏼 They’ve been messing me around for so long with their rubbish service, I should’ve cancelled months ago! #virginmedia
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Nigel
(@nige977) reported
from
Ilford, England
@virginmedia Nah you guys really do suck, can’t fix a thing remotely, and I’m done taking time off work, think Sky deserve a crack
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Nigel
(@nige977) reported
from
Ilford, England
“Right now our team is a little busy” @virginmedia yeah no shit they are, everyone trying to call to get their daily virgin issue sorted
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Paul Dart
(@Enfield67) reported
from
Ilford, England
@virginmedia We’ve got through and the customer service man was very rude
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sonya Reid
(@scottishsonya) reported
@virginmedia waiting nearly 2 weeks for someone to acknowledge the complaint on my account, waiting over a week for someone to call me back regarding the network fault in my area. Yet again, can’t work for home and loosing income! Thanks virgin media!
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Ginge
(@GingerGamerGuy_) reported
@virginmedia They are working just very intermittent and keeps dropping out every so often, It's a guessing game if it'll run smoothly or not and without fail every half hour or more it'll drop again quickly and come back on
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Job Bertrand
(@Job_Bertrand) reported
@virginmedia I’m getting sick and tired of your buffering wi-fi. Absurd to have Usain Bolt as the cover for your network 😤
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Mark Rasmussen
(@markflyingv) reported
@T1ffff @virginmedia @SkyUK As I’ve said elsewhere, Virgin too upped there prices most years and I swallowed them. The reason I left was their insistence I pay a fee for something, only the day before, they told me was going to be free. This was after their customer services had already let me down.
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
@virginmedia outage in SW11 anyone else having issues in #battersea #Wandsworth
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ThatMisterJ🃏 🏳️🌈
(@thatmisterj) reported
Another day and even more Internet issues with @virginmedia. I've been awake half an hour and I've already had the internet drop out 6 times. That's over a week of issues now and jts starting to cost me money at this point. So I'll be paying them less for my bill this month.
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Leonara
(@Leonara99550659) reported
@virginmedia Broadband down again. Please don’t go with these people they are useless and don’t reply to emails for up to a month. Sort yourselves out.
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Leonara
(@Leonara99550659) reported
@virginmedia @EGX Broadband down again. Please don’t go with these people they are useless and don’t reply to emails for up to a month. Sort yourselves out.
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AloneNeverLonely
(@AloneNottLonely) reported
Please let the virgin media engineer show up and fix my Internet because I can not deal with this for much longer!
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J // Леро
(@Lerolege_) reported
@virginmedia beg you sort your service out, it's actually down more than it's running