Virgin Media Outage Report in Epping, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Epping, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Epping and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 26: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Epping, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Harringay, Camden Town, Ilford, Islington, Romford, Hackney, Upminster, Enfield Town, Dagenham, Tottenham, Harlow, Leyton, Wood Green and East Ham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| Harringay |
Internet | |
| London |
Internet | |
| Camden Town |
Internet | |
| Ilford |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Epping, England
Latest outage, problems and issue reports in Epping and nearby locations:
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
@virginmedia Sadly the service is rubbish again today after a couple of ok days.
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
@HavocTechie @virginmedia Thanks. Router has been rebooted and factory reset. I installed a wired Lan in lockdown 1 to solve poor wifi but unplugging that switch and going straight into the router doesn’t work either. Now no service at all. 😩Again.
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Andy 🏊🚴🏻🏃
(@andylockran) reported
from
Walthamstow, England
@virginmedia my internet appears to be down, and your status page appears to suggests it’s up. Any idea if there an issue? E11
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia Your agents promised respectively on feb 13 and mar 6 to get back via writing; sadly I’ve heard nothing from them. You are unreliable and time wasting and now would cut off the service again due to another ‘outstanding’ bill
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia It now says that there's a known fault in my area that will be fixed today. So, why did Mark say it was planned maintenance to be resolved on 24th and why wouldn't he share the number without closing my complaint?
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia I was told by Mark in your call centre in the Philippines that this was planned maintenance and my connection will be down until 24th - I wasn't informed this was going to happen. I need broadband to work from home 🤷
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia Apart from saying sorry, can you genuinely do something to help customers ?
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
I’ve had awful internet speeds for a couple of weeks from @virginmedia . (<10MB on a 200MB plan) Their call centre has said this is due to an upgrade that will take a week to complete. Which ISP do I move to?
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Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia hi team, after the latest router update, none of the devices in the house can hold a consistent signal, constantly getting full signal with an exclamation (!) - any ideas on what's going on?
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
Morning @virginmedia, your famously unreliable but expensive broadband service is down in Walthamstow (again)
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia He also refused to give me another Virgin Media telephone phone number to contact unless I closed a complaint that I wanted to make about this
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
@virginmedia The VM app says no service problems but I have 8MB download tonight on a 200MB service. Lots of disconnects today too. Calling 150 results in them telling me to wait for it to get better.
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
VirginMedia used to have an executive team which were willing put things right by hearing customer complaints, investigating them, and providing fair solutions. Is that team still available? @virginmedia
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@BruceBa06826486 @virginmedia Why would virginMedia CEO hire the bullying to treat the customers like this ?!
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Lee Gildersleve
(@lotfredjanlee) reported
from
Watton at Stone, England
@virginmedia my WiFi is so bad that come 7pm we have to switch it if on our phones and use our data. I’ve just tried to book a service call only to be told I can’t as they are doing work on our area and it will automatically get cancelled. It’s been bad for a year now!!!!
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Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@virginmedia How can I speak to someone in the UK to make a complaint? Worth noting I'm out of contract and can switch away from Virgin anytime I like
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
@virginmedia I’m afraid your service status is wrong. There is a problem and my broadband speed is a fraction of what I pay for.
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@BruceBa06826486 @virginmedia Really cannot understand why virginMedia has selected to lower down its customer service quality? What did it get, a cheaper labour ??
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Skynet
(@Skynet_TX) reported
@griff_kirstie @virginmedia No need to call them, it is a national issue, best to just wait for them to fix it
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🖤𝐓𝐘𝐋𝐄𝐑 𝐉🖤
(@MICHAELEMERS0N) reported
@virginmedia Why are you not mentioning the internet being down too though?? Not just the tv
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Bhur1nder*
(@Bhur1nder) reported
@virginmedia Can i get a refund pls for however long its down for? Almost all day not had any tv/broadband
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Antony
(@_woody4444) reported
@virginmedia Tried all that it’s an absolute disgrace loyal customer for years then treated like crap your only interested in getting paid other than that your not bothered I want calling from the uk by someone who speaks English is that too much to bloody ask for
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Andrea S Maguire
(@AndreaSMaguire) reported
@virginmedia I had no tv at all since around 11 am today and internet is playing up all afternoon. No way to contact you by phone as your lines are busy. How long do you plan to keep your customers without service?
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KroniX
(@KroniiiX) reported
@virginmedia I demand compensation on my next bill. Hundreds of tv channels not working and my TiVo box won't get an internet connection
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Julie 🏆💛💙🤍
(@revie1973) reported
@hockeypucky @GBarfoot1 @virginmedia It’s appalling service full stop! Won’t be renewing my contract
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Lindsey Stevens
(@Gigglingchick) reported
@virginmedia outage link says channels like itv, BBC1 have been restored but I have no channels to watch on my tivo box & it won't connect to the Internet either. It just says "failed whilst negotiating" it's very frustrating seeing as this has been going on for 6 hours now. 😕
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Sefa Melamet
(@SefaMelamet) reported
@virginmedia TV service getting worse by the hour @virginmedia now only BBC1 available . Working TV channels decreasing by the hour. No On Demand, no Catch-up tv etc When can I expect normal TV service to resume @virginmedia The afternoon is virtually over
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Rob Whittington
(@Robwhitt07) reported
@virginmedia The service from you is always terrible. Our Wi-Fi is continually dropping out all the time, tv packages are massively over priced. Will 100% be moving to Sky or BT in the new year!!