Virgin Media outages and service status in Romford, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 5 outage signals in the last 24 hours around Romford, including 5 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Jul 8, 8:31 PM GMT+1.
- Internet (67%)
- Wi-fi (15%)
- TV (7%)
- Total Blackout (7%)
- E-mail (3%)
- Phone (1%)
The latest reports from users having issues in Romford come from postal codes RM6 , RM5 and RM1 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Romford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Romford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 8: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Romford, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Woodford Green, Walthamstow, Ilford, Basildon, Buckhurst Hill, Newham, Waltham Forest, Romford, Waltham Cross, Bexleyheath, Poplar, Dagenham, Billericay, and Ingatestone.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 15 minutes ago |
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Total Blackout | 2 hours ago |
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Wi-fi | 4 hours ago |
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Internet | 12 hours ago |
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Internet | 24 hours ago |
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Wi-fi | 1 day ago |
Nearby cities with recent reports
15 recent signals
3 recent signals
3 recent signals
2 recent signals
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Romford, England
Latest outage, problems and issue reports in Romford and nearby locations:
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Mark ๐๐ณ๏ธโ๐ (@markselondon) reported from Blackheath, England@virginmedia Broadband gone down again in SE3 8HT area, Iโve reset the hub 3times and still no Wi-Fi or broadband. Iโm using data on my phone again.
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David Ball (@dicksielives) reported from Romford, EnglandHi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.
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Elmarie Hahn๐ (@elmah69) reported from Ilford, England@LutzSchueler @virginmedia worst customer service ever. Orders changed without notification and unable to make contact with a human to discuss problem.
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Derrick Brown (@DerrickSWB) reported from Lower Clapton, England@virginmedia Green up/down arrow flashing and router restarting
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DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.
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Helen Reihill (@BBLn15) reported from Hackney, England@virginmedia 14 hour wait for a response on your chat bot and I still havenโt passed security. Thatโs some service
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Mark Kelly (@GlueWhichBinds) reported from Walthamstow, England@jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.
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Kathy B (@KathyB05775264) reported from Tottenham, England@virginmedia my internet is down. Is there a problem in the N18 area
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Mark ๐๐ณ๏ธโ๐ (@markselondon) reported from Blackheath, England@ttastev @virginmedia Website is down also I canโt get anyone from virgin media, looks like whole of U.K. is down.
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DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me
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โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, EnglandIโve had 3 hours sleep, Iโm trying to catch up and within 10 mins Iโve had four calls from **** bags pretending to be from Virgin Media. The next **** to do this, Iโll be tracking your location and paying you a ******* visit! ๐ก
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A voice only (@Avoiceonly2) reported from Blackheath, England@virginmedia @massrossini1 System was restored this AM then stopped again at 4pm cannot do no work at all and customer service lines busy
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โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, England@virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.
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Helen Reihill (@BBLn15) reported from Hackney, England@virginmedia How long is due course? Iโve already spent hours on this issue with no resolution. I started this chat conversation on Wednesday 1st February. Wouldnโt you agree the customer service from Virgin is woeful?
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Mark Connolly (@macon1375) reported from Crayford, England@virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find itโs not and I now canโt get back in touch. 2nd day work ruined
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James Brown (@JammieBun) reported from Enfield Lock, England@virginmedia No response to texts; no response to WhatsApp. Live chat unavailable. Please can you advise how to terminate my contract now, since youโre not providing any kind of service?
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Andrew Colman (@scuttyoftheyard) reported from Ilford, England@virginmedia The only winners are the scalpers. You and O2 should hang your heads in shame at how this has happened. Disgusting.
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Mark Catchlove (@markcatchlove) reported from Ilford, England@virginmedia 4 engineer visits have not resolved anything. There is so much conflicting information. I really need to speak to someone who can actually help.
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Manny Montanaro (@MannyMontanaro) reported from Enfield Lock, England@virginmedia The @virginmedia box has completely broken down since yesterday & we canโt watch TV. My broadband is also affected. Iโm a fairly new customer & Iโve had constant issues since moving from @sky Iโve now got to wait until Saturday before a technician can come & repair everything ๐๐ผ
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โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, EnglandCurrently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Belfast Books (@BelfastBooks) reported@TrevorM63275988 Having dealt with Virgin Media on behalf of clients for more than 20 years, I can say their customer service has changed dramatically. They now appear to rely heavily on contact deflection, a practice where customers are repeatedly directed towards web chat, FAQs and automated systems instead of being able to speak to a human adviser. While contact deflection is intended to reduce support costs, my experience is that it has reached the point where accessing a person has become unnecessarily difficult. I'll I'll be raising it with Ofcom under the complaint they have against them.
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๐ฐ ๐ฆ Kimberly ๐ฆ ๐ฐ (@Nesphalim) reported@BBCNews This doesn't surprise me. Virgin Media treat their customers horrendously.
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E i l i s h (@EpicLastSong) reported@virginmedia It's quite pointless even getting in touch with you, you closed my complaint when I questioned whether you're going to fix the pricing that you agreed was wrong. If you want to help the complaint reference is on the image attached.
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Ailsa (@Ailsa56202286) reported(Part 4/4) Meanwhile, I was receiving constant calls demanding payment and threatening late payment charges. No customer should have to fight this hard just to leave a broadband contract. SHAME ON YOU, @VirginMedia.
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Disco Dave (@DiscooDave1969) reported@BBCNews @virginmedia I am disappointed the fine is not higher. Let this be a warning to anyone thinking of moving to them. They will offer a great 12 month deal and then double the price in year 2 and making it extremely possible to cancel.
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Graham Hill (@grahamhill1) reported@MartinSLewis Virgin Media were terrible to deal with when I had a contract with them, terrible customer service up until I quit - only then did I get to talk to someone in charge. I still quit and signed up to @sky
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Keith A Pearson (@keithapearson) reported@MartinSLewis By far the worst company I've had the misfortune of dealing with in recent years. If Ofcom truly had any teeth, it'd ban Virgin Media from operating in our telecoms sector. A truly dreadful company.
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entrustTMF (@entrustTMF) reported@aidan_codtello @virginmedia Good luck! When the service works at @virginmedia it's great-but when there's a problem you're pretty much on your own with a fanciful bunch of stories until you can finally get an engineer to pitch up. I always think that how they handle a problem is the measure of a company...
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kim milner (@kimmie350) reported@jennyk1977 @SilverstoneUK I missed you on the tv Jenny but trying to watch it on virgin media as a nightmare. Didnโt see the national anthem or martins grid walk either as the channel changed to the damn cricket!!! Finally got the race to play but I wasnโt quick enough to spot you sorry.
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NTANTU (@NtantuNow) reported@virginmedia im leaving you lot, still not sorted the signal issue in my area. Its been nearly a week of this! poor!