Virgin Media Outage Report in Welling, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welling, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Welling, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Hackney, London, Dagenham, City of London, Southwark, Harringay, Ilford, Islington, Waltham Forest, City of Westminster, Bromley, Newham, Tower Hamlets and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Welling, England
Latest outage, problems and issue reports in Welling and nearby locations:
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Mira Burton
(@MiraBur44156853) reported
from
Tottenham, England
@virginmedia It went down about 45mins ago again and came back about 20mins later.
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.
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Dionne
(@dionnepat2000) reported
from
Walthamstow, England
@virginmedia my WiFi is going on and off. Is there a known problem in E4 London
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!
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Vignesh
(@mistervickster) reported
from
Islington, England
@virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
Listening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia £79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 😬 Compensation is only calculated when service is restored 😪 Fair?
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻
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Mira Burton
(@MiraBur44156853) reported
from
Tottenham, England
@virginmedia It's ok for now but evenings are the worst.
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mark
(@PieFaceMark) reported
from
Poplar, England
Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache
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Going for Gold
(@Gold_Accounting) reported
from
South Ockendon, England
@itvnews please help. @virginmedia refusing to prioritise an 87 year old with a heart condition who needs a 24/7 phone line for her Emergency button a priority. Refusing to send an Engineer for ANOTHER 6 days.
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Going for Gold
(@Gold_Accounting) reported
from
South Ockendon, England
@BBCNews please help. @virginmedia refusing to make an 87 year old with a heart condition who needs her telephone 24/7 for her emergency button a priority. Not sending an engineer for ANOTHER 6 DAYS.
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Going for Gold
(@Gold_Accounting) reported
from
South Ockendon, England
SHAME ON YOU @virginmedia refusing to send an engineer to repair my 87 year old mum with a heart condition who needs a 24/7 line for her emergency button. Making her wait ANOTHER 6 days
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Wesley Dolly
(@wesleyddolly) reported
from
Ilford, England
@virginmedia Done this when I can’t give account or anything they say can’t help you don’t think I tried this first
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
from
Poplar, England
@virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?
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Mamba 〽️🦋
(@imbranzo) reported
from
Bromley, England
holy **** @virginmedia fix up mannnn how you disconnecting when I’m in a ranked match on @PlayOverwatch ???
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Dionne
(@dionnepat2000) reported
from
Walthamstow, England
@virginmedia please fix this issue. Recently not loading some emails over wifi saying it’s to do with network settings. Ok if I turn wifi off. Reading lots of people having the same problem with you on iPhone.
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password 😢 A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.
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Wesley Dolly
(@wesleyddolly) reported
from
Ilford, England
@virginmedia how do I get my account details if you have never emailed me or sent me and letters. I don’t even know my account number and have to wait till you text to say my bill is overdue to be able to pay my account. What the hell? Customer service is no help so wtf?
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Dionne
(@dionnepat2000) reported
from
Walthamstow, England
@virginmedia I shouldn’t have to. It’s a new issue that other people are having too. I can turn off wifi on my phone and it’s fine. Please tell them who fix things to fix it. Not only me
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
from
Islington, England
I called @virginmedia back and they are now saying they won’t be able to install my internet until February 15th, a month after they sent me the modem. They’ve already activated my account and are charging me, but are telling me that shouldn’t have happened and they can’t fix it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam
(@adamwebster1979) reported
@virginmedia I have an engineer booked for Monday but I can Gary tee it’s the wrong type and I bet they will come out say they can’t help and it should be a senior engineer or instal team and then nothing else will happen . I also want financial compensation for the 3.5 hours of
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Laird gambit-man of Linlithgowshire
(@gambitman14) reported
@virginmedia It says there are no issues. I can assure you that they are all down...
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'Big Al' 🇺🇦
(@living_cheerful) reported
@virginmedia The same ongoing problems for over three weeks and looks like going to last another 5 weeks. Can't wait for our contract to be over so we can go to another provider.
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Adam
(@adamwebster1979) reported
@virginmedia And I don’t need another , I also certainly do not need to be pressured into signing a financial agreement with a third party company just to revive the help and equipment I should have had years ago free of charge
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Cake My Day
(@GDandSoyaFree) reported
@virginmedia I'll give you until Monday 12.00pm as one last chance and if it doesn't happen I will cancel my contract with immediate effect.
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Annalisa Larese
(@AnnalisaLarese) reported
@virginmedia @virginmedia it is not even intermittent, it’s just down. I could use it only 30 minutes this morning. Hub is 3, and lights are red or yellow/orange
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Trish Ferguson
(@TrishaM175) reported
@virginmedia I can’t run a speed test or reverse these instructions to go back to having at least some service.
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Fiona Baker
(@Haffertee) reported
@virginmedia @virginmedia By the way your useless what’s app team I was referred to are not working . I take it we are waiting for Mumbai to log in
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Patrick
(@_patrickvergara) reported
@virginmedia I rang customer service but they were useless and offered no solutions. I’ve never received a free postage box to return the equipment via post
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CleodyArt
(@seanwyattgraham) reported
@virginmedia I went over by one gig ( in Canada ) How in ******** does that equal more than my entire cellular monthly charges. Something needs to change.